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• Enrollment and Eligibility

Dependent Verification

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Once you’ve added a dependent to coverage you’ll need to verify them.

Before your benefits will cover your eligible dependent(s), you’ll need to verify those dependents.

After enrolling your dependents, you’ll receive an email from the Benefits Service Center asking you to submit specific documentation, which varies depending on the type of dependent you’re adding to your benefits coverage. You could be asked to provide a copy of a marriage certificate, birth certificates, court documents or proof of a domestic partnership. Detailed instructions on what to submit will be included in the email you receive from the Benefits Service Center. Click to view a complete list of acceptable dependent verification documents and steps on how to submit them.

You’ll have 30 days to submit your documentation in order for your dependent(s) to be approved and added to your health coverage.

Once the Benefits Service Center receives your documentation, they will review it and let you know by email if your dependents have been verified or if more information is needed.  You can also check on the status of the verification process by visiting the Benefits Service Center .

Once verified, it can take a few days to have coverage updated with the Benefits Service Center and the insurance carriers.

Ready to submit your documentation?

If you need to verify your eligible dependents for travel benefits, refer to the Travel Guide page on Jetnet. A list of acceptable dependent verification documents for travel benefits can be viewed by logging into Jetnet.

If you have questions or need additional support for the dependent verification process, call the Benefits Service Center at 888-860-6178 .

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Disclaimer This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

Privacy Policy Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

What happens with my health information? American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation.  You may choose to share the information with your doctor and other medical professionals.

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