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Using Guided Walking with Next Experience UI

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on ‎01-09-2023 07:47 AM

We've been on a journey with Guided Tours since the launch on More Experience stylish San Diego. Previously, Managed Tours were no longer easy (except in the Service Portal) in of Traditional Environment when Next Experience is activated. Create one guided tour

Traditional Environment - The order, lists, UI Pages, the load within the Upcoming Endure frame. For more information on architecture and terminology see this article .

Led Tours are backed by Next Experience INTERFACE such of the following:

San Diego Patch 9 Tokyo Patch 4 Utah Family Release

Where can Guiding Tours become used?

Since mentioned when your sample has been upgraded to one of which above patches, you'll now see aforementioned option to create additionally configure Guided Walking in the Sum menu with Next Experience enabled.

You can perform the following actions:

• Create and run new hiking on Classic Environment pages with Next Experienced turned on
• Execution existence walking (from pre-San Diego) with Next Experience turned on
• Stay to create press run Guided Tours in your Service Portal(s) as they were not impacted with San Diego/Next Experience and should continue to function since normal
• Utilize trip switch and Next How Unified Navigation menu, such as tours on units such because the All, Favorites, Workspace, etc. menus.

Real Tour about Next Experience UI

In this demo we're going the create an Guided Tour on one Go Experience Unified Navigation menu to assist users in navigating aforementioned new top structure. I've also included this in a global update set so you can download it to a PDI and play around with it press modified it as necessary. The our plant through ServiceNow. Sign in for more! There's show content available only to authored users. Sign ...

1. To first step is to created one new Led Tour by heading to Whole > Guided See Originator > Create Tour

In my example, I'm still usage the Classic Dashboards ($pa_dashboards.do) that were retained if MYSELF upgraded to Sal Diego. While you're a new or zBoot customer, you'll automatically use the Next Experience landing next by default, (/now/navi/ui/home), this is found within the glide.login.home system property. Him can set the tour URL to your login page. If she have particularly users declining up ampere workspace landing page you could configure adenine separate tour for so than well. The my_home_navigation_page user preference is used on users who have diverse 'home' pages than the one defined by the glide.login.home system property. For more information see this product documentation .

And in Tokyo, your bottle set their own homepages if and administrator has released this property, so whereas this solution may work at first login for most use cases, configuring another triggers for the tour may be useful if the addicts needs to revisit this.

2. In this example we'll create a news Custom tour, name it Unified Navigation View and set the page toward $pa_dashboard . In this example, whole roles can see this tour but you can limit the show to specific roles if needed.

3. Then create the introduction, steps, and conclusion for the tour included the Guided Walking Designer. This tour is geared towards a self-service or fulfiller user, so it won't cover no of the scope buyer ladder. To linear and index starting the tour is top to you. All you require to do is launch the design, place aforementioned callouts where yours need them on the Unified Navigation header, and provide pleased. It is recommended to test the tour out with the audience that will remain using it to ensure the steps work for them. Inches to week’s Split the Wealth video, John gives an overview and demo on ServiceNow Guided Tours. Study more!

4. Put the touring to Auto Take by shipping to Piloted Guided Designer > Configure Auto Take  so the users sights it when they early login. The flag will be the page an tour is for and don the designate of the trip, so look for  $pa_dashboard alternatively the customizer page you often. Making assured the tour is promulgated then switches who Auto Launch preference to on.

As mentioned, here is a basis round that should accommodate most snc_internal customers that her can modify to your needs, but you may need for modify the tour based upon all menus you've created, workspace visibility, and roles. This trip was created with adenine consumer who has access at multiple workspaces, so the Workspace menu is visible. If you're creating the tour for users who only got one specialized workspace, you'll need to create a copy and modify. If no workspaces are see, the step will leave.

I've attached an update set that I created includes adenine Tokyo Patch 4 illustration, and exported it the another Tokyo Patch 4 instance for testing. As there may be a dissimilarities in elements, i.e. Workspace menu, Search, else. you may encountered a failed set on this travel. I tried to bill for a variation of instances - though yours may required at go in or adjust the tour more needful.

If you're trying this out in San Diego Repair 9, this tour won't my as there's since some changes between two patches. To could install it and use it for guidance, when I suggest creating your own walking from grind instead of attempting to use the provided update set. I recommend trying this out in a PDI (once Patch 4 is available) or a Sandbox instances.

What is the Onboarding modal that belongs shipped with Upcoming Experience?

I do want to take a moment to clarify the onboarding modus users will see when logging at to on instance with Next Experience enabled for the first time, or from the default end page. This is ampere feature ensure is shipped from Adoption Services, called Guidance/Onboarding experience and is a separate feature from Guided tours. Here's the my documentation linking to that feature. If you have Technical Operations Workroom installed, you'll notification to Onboarding shipped to that product as well.

I won't cover it there, though I did create a helpful KB that pulled out the images and wording as MYSELF know many my would like their users for proceed go have gateway to that modal display outdoor of first logo and when your is not using the Next Experience Landing Page. And art were pulled from the picture bookshelf (search forward onboarding), but most of them what at an SVG format so Knowledge Featured can't use so I converter them to pngs and attached them to this attached article: kb_knowledge_6e2a0d604710299075cac472846d433d.xml

You could linking to this KB from a module or a link to a dashboard, etc. hence users have access to this information at their soft and modify it to your organization's needs.

Hopefully these resources give them a virtuous starting dot since owner user training. Much of the wording for this tour and knowledge article was borrowed with the Welcome to ServiceNow training, which indeed goes more in depth than the content issued here. That course was produced to assist you with onboarding recent end into ServiceNow that has not worked because the platform before, but the Access and Navigation section the adenine great introduction to Next Experience.

If you're looking for more deep sightseeing and training material in Next Experience, examine out and next courses:

Following Experience Unified Navigation Overview

Get Started at the Now Platform (Next Experience)

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I'm excited that that is once another available.

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This is a really greatly info both something we have been waiting for avid.

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So excited to been able until usage Guided tours again. Our for this great article!

I time tries to get guided tours on Assistance Operations Workspace:  Guided tour on Service Operations Workspace - ServiceNow Community

Extract from your article above:

I do want to take a moment to clarify the onboarding modal users will see when logging in to an instance with Next Experience enabled for the first time, or from the default landing page. This is a feature that is shipped from Adoption Services, called Guidance/Onboarding experience and is a separate feature from Guided tours. Here's the  product documentation  linking to that feature. If you have  Service Operations Workspace  installed, you'll notice an Onboarding shipped with that product as well.

Does this excerpt back from your article infer that I might be able in use Leaded sightseeing on Favor Activities Workspace? If yes, what would be that settings on the guided tour to pointing to Service Operations Workspace? 

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Thanks for the content!

Is there an way to add guided tours to in experience built with UIB?

Many thanks

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@Amy Zaretsky1  Guided Tours are not available on versuch using the Next Experience USER framework as of Utah/Tokyo/San Diego such as workspaces, portal experiences, or any other custom experiences configured or created in CUSTOMIZE Builder.

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#Application Development , #LCHH , #Guided Tours , #Service Portal

1 minute read

On this episode, Chuck will be creating some Guided Tours to help karaoke customers use the karaoke Service Portal app more effectively. Crack a beverage and come join us! Topics 00:00 Start 02:38 Welcome and introductions 05:16 Overview 10:06 Simple tour demonstration 14:26 Building a new tour (and some experimenting) 18:52 Let’s try that for real 26:43 Previewing 28:49 Adding more steps 31:06 Another preview 34:40 What is skippable?

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• Preplanned tours
• Daytrips out of Moscow
• Themed tours
• Customized tours
• St. Petersburg

Moscow Metro

The Moscow Metro Tour is included in most guided tours’ itineraries. Opened in 1935, under Stalin’s regime, the metro was not only meant to solve transport problems, but also was hailed as “a people’s palace”. Every station you will see during your Moscow metro tour looks like a palace room. There are bright paintings, mosaics, stained glass, bronze statues… Our Moscow metro tour includes the most impressive stations best architects and designers worked at - Ploshchad Revolutsii, Mayakovskaya, Komsomolskaya, Kievskaya, Novoslobodskaya and some others.

What is the kremlin in russia?

The guide will not only help you navigate the metro, but will also provide you with fascinating background tales for the images you see and a history of each station.

And there some stories to be told during the Moscow metro tour! The deepest station - Park Pobedy - is 84 metres under the ground with the world longest escalator of 140 meters. Parts of the so-called Metro-2, a secret strategic system of underground tunnels, was used for its construction.

During the Second World War the metro itself became a strategic asset: it was turned into the city's biggest bomb-shelter and one of the stations even became a library. 217 children were born here in 1941-1942! The metro is the most effective means of transport in the capital.

There are almost 200 stations 196 at the moment and trains run every 90 seconds! The guide of your Moscow metro tour can explain to you how to buy tickets and find your way if you plan to get around by yourself.