tour guide rules

What are the golden rules of tour guiding? 10 tips to help you shine

By Breanna Lawlor

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Most tour and activity providers find themselves embracing a career in the travel industry through an appreciation for certain cultures or destinations. But to be successful in this role, you need to know which tour guide rules to keep in mind.

As a tour guide, you have a profound impact on how a guest interacts with their surroundings. And you also have the power to offer guests a life-changing experience through your charm and wit.

Sure, you don’t have to become the expert on the komodo dragon or shark mating rituals, but does it hurt to have a few fun facts at the ready? 

Nope! 

Ultimately, a skilled tour guide will know when to turn up the charm and dial the facts back to match the bandwidth of their audience. And as a tour guideline, you should adjust your performance based on the feedback and social cues you receive from your audience.

TL; DR: To be a fantastic tour guide, you should be full of enthusiasm, knowledge and kindness.

What are the golden rules of tour guiding

For many, guiding tours is an ideal way to see the world while getting paid to travel.

However, the role of a tour guide can be highly impactful, if you focus on making it fun and entertaining. Not only do you have endless opportunities to meet fascinating people from all over the globe, but you’ll never stop learning. 

It makes sense that some of the best tour guides are hungry to connect with new people and enjoy reciting fun facts about what makes a place special. And whether you’re a pro or just starting out, it helps to know which tour guidelines to follow. 

1. Be present, punctual and full of personality

There are few things worse than a tour guide who isn’t engaging, especially when guests arrive with high expectations. Show a vested interest in your guests during the first meeting — especially if you have a few early bird arrivals.

And since this role is equal parts education and entertainment, people with big personalities tend to do well as tour guides. This is a credit to having the ability to add a little extra zest to an experience.

Personalize the experience

The reason why people still book live tours is that in-person delivery is better than reading a guidebook. Ultimately, you have the power to transform an ordinary encounter into something more memorable. To do this, you’ll want to become a storyteller.

Do you know what’s worse than being a tour guide without a funny bone? Being hard to hear! If guests are straining to follow what you’re saying, they’ll likely tune you out. 

And, even better if you can drum up fodder that travelers will not be able to find in a guidebook. Whether it’s because it’s new, insider knowledge or off-the-cuff — fun facts can send your guests into a fit of laughter and keep them engaged.

2. Know your stuff — as a tour guide rule

What do travelers often rave with tour guides? Approachability and good candour tend to show up in 5-star reviews, highlighting how a good attitude goes a long way.

You’ll need to stay up-to-date on the subject matter because guests are going to expect you to have all of the answers. With that said, you do not need to fib if you receive a curveball question. Instead, invite the audience to chime in if they have an answer or commit to finding out and responding at a later time.

Still, no matter how much you prepare, some travelers will throw some quizzical questions your way. Lean into your ability to charm and dazzle people with your local knowledge to escape these encounters unfazed.

Take time to prepare

Understandably, tour guides should have all of their ducks in a row once the tour starts. Dedicate time to doing a dry-run of your tours in advance to avoid potential hiccups that might pop up en route.

Typically, guides know where they are going, have a good sense of direction, anticipate when local restaurants and popular landmarks will be open and busy while also gauging optimal times for travel overall. 

3. Engage with guests while sharing tour guidelines

Get to know your guests by striking up a conversation. There’s something known as the “third thing”. I learned about it from a brilliant architect friend who shared that wherever two people can find an item or topic they are familiar with, it helps to strike up a conversation. 

In reviews, tour guides who are engaging and entertaining receive high praise. We know that becoming a 5-star tour guide takes work, but the added effort will pay off through reviews and word-of-mouth referrals.

Becoming a skilled communicator

Guests want a tour guide is confident and fun to be around. You’ll want to conduct the tour at a pace and tone that’s easy to follow. What does this sound like?

Use inclusive language to make guests feel welcome. The best way to brush up on your communication skills is to use them on a regular basis. Invite discussion and provide context for your guests to ask questions.

4. Offer helpful and timely insight

When leading a tour group, you’ll likely be commenting on things you’ve seen many times before. Imagine yourself in the shoes of a traveler. 

So while you may find yourself constantly searching for new ways to talk about the same thing, it’s the first time for many — if not all — of your guests. When you share stories or recite unconventional facts, small details like these kick the experience up a notch.

Try changing up your route or focusing on different sensory receptors to offer fresh and fun ways of re-visiting the same places.

You want to create an inclusive guided experience that welcomes all types of travelers — including kids, visitors with mobility challenges and slower-paced adventurers. 

5. Address guests and answer questions

Some travelers might initially be nervous to ask you questions because they will yet to have a rapport with you. 

Think about common questions guests have and aim to proactively address them with your guests. And determine which facts you believe will be most advantageous for guests to know, then share them — openly. 

To combat this, position yourself as a friendly and approachable guide who’s here to do just that — guide their experience. Reiterate how the tour is theirs alone, but your role is to facilitate the best experience possible.

Speak loud and proud

Annunciate. Broadcast. Project. This is not a time to use your library voice. I mean, there’s a balance, but aim to be vocal enough that passersby find themselves eavesdropping on what you’re sharing. 

An added benefit is if your tour heads somewhere quiet, guests will be tuned in to your voice and more likely to lean in if you’ve been using inflection to command their attention.

Aim to be full of charisma

While hard to define — charisma is a core element of becoming a successful tour guide. 

It can be summarized as one part charm, one part knowledge and one part wit with a dash of humour for good measure. 

6. Demonstrate good time-management and organizational skills

Leading by example is one of the most effective ways of gaining the trust of your audience. Sure, you’ll probably contend with a few latecomers on tours — but don’t let this derail the entire group.

For visitors arriving at a new location, they tend to have a lot of questions. On your tour, aim to proactively answer them and allow space to respond to your curious followers. 

To better frame the experience, give your tour a dry-run. Without the pressure of a tour group, you can see when certain dining spots, viewpoints or transportation routes will be busy, and adjust your plans to maximize the visitor experience.

7. Infuse storytelling as part of your tour guide rules

There are plenty of advantages to becoming a skilled storyteller. First, as travelers, we thrive on stories. They help to forge new neural pathways and turn ordinary encounters into something more relatable.

And second, while it can feel intimidating to share personal anecdotes and memories, storytelling elevates the tour for your guests. Plus, you can ad lib and you’ll have guests who are none the wiser.

Peter Syme shares something called the Peak Design Rule , where he suggests tour guides identify elements throughout your tour that is most helpful, entertaining and valuable, and design your tour around that. 

Travelers develop a greater capacity to recount their adventures in a favourable light with personalized tours.

8. Keep things moving

When you step into the role of tour guide, you assume the responsibility of educator and entertainer .

There will be times when you have a restless audience member or guests that tune you out. Don’t panic — instead, aim to keep a consistent pace throughout your tour.

Account for buffer time throughout your route, giving consideration to guests of all ages and mobilities. And once a tour begins — keep that trust going by letting visitors know what to expect next and offering reasons behind each stop you have planned along the route.

9. Offer breaks

If you’re leading a scenic tour, note a few stopping points en route where guests can expect to have a few minutes to snap photos and take in the view. Allow ample time for breaks while on tour. They allow guests to feel refreshed and ready for the next stop on the tour.

In addition, short pauses help guests rest up, so they have the capacity to mentally digest more information.

Bring some snacks along

Instead of waiting until the eleventh hour to lead your guests to a dining location, bring snacks and water as a safety mechanism. This is especially useful for guests traveling with young children. And while it’s not expected, it can absolutely save the day for a family who just needs a little extra support.

Food can act as a bridge between cultures. You’ve probably heard the term “hangry” or been on the receiving end of a guest who’s coping with low blood sugar.

Ultimately, you’ll have some guests who are keen to see the next vantage point and a handful of tour guests that are more inclined to take their time meandering along the route. 

10. Start and end tours on time

There will always be guests who misgauge timing or location and show up late to a tour. And while travelers might visit a location for the first time and find themselves running behind, this should not take away from your fellow guests who arrived on time. 

One thing you should have control over is whether your tour or activity ends on time. Instill a walking pace that accounts for little ones and more mature travelers, by building in some buffer into your schedule. 

This way you can feel good about pausing to talk more in depth throughout your tour. 

Research proves people tend to remember negative experiences more readily than positive encounters.  It could be that guests are hardwired to weigh bad encounters differently than positive ones, but it’s also a way of keeping them safe from repeating the same mistake in the future.   

Helpful tour guide rules to keep in mind

Ideally, you want to create opportunities for guests to feel included and listened to throughout your tour. If it works for your style, ask questions in advance and help them to feel involved in the experience.

But, one thing to keep in mind is that your job isn’t done when the tour ends — you’ll want to bookend the tour for guests with options for learning more along with prompts for a review.

• Guests don’t know what you know — overshare information to keep visitors in the loop
• Include a safety overview whether it’s related to gear, the location or the route
• Provide guidelines for what to expect and how they can expect to interact with you/others
• Let guests know where to find washrooms en route
• Build in buffer timing in case guests are late

As a general tour guide rule, the greater amount a guest pays, the more they will expect from the lead tour guide. You may find that tipping is activity and location-dependant.

But with guests visiting from all over the world, make sure you share how tips indicate that you’ve done a great job and while not required, are greatly appreciated.

Set a tone of curiosity, competency and confidence early on. This way, travelers arriving bright-eyed and bushy-tailed — will be ready to trust you to show them the world.

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13 Tips To Be a Better Tour Guide

Being a tour guide is a fun, exciting, and rewarding job. You spend your days sharing your knowledge and chatting with guests. 

While you will improve your skills naturally with every tour you provide, there are some things you can to more proactive build your skills. 

In this post, we’re sharing 13 tips to help you be a better tour guide, including: 

What Are the Key Job Responsibilities for a Tour Guide?

Tour guides have to manage various responsibilities throughout their day to provide memorable experiences for guests. Successful tour guides enjoy working with people, are excellent storytellers, and solve problems independently. 

Tour guides have to manage multiple responsibilities throughout their day, including:

• Greeting visitors and interacting with them before the start of the tour
• Letting participants know about the tour’s itinerary and rules
• Planning and managing the itinerary 
• Learning and memorizing interesting details and facts and turning them into stories 
• Having a strong understanding of your tour’s layout and location 
• Setting up and maintain equipment before the start of a tour if necessary
• Being prepared in case of an emergency
• Ensuring guests remain safe and follow all proper protocols  

13 Top Tips To Be a Better Tour Guide

Successful tour guides continuously build and improve their skills throughout their careers to provide memorable and engaging experiences. Learning new information and skills also helps keep the tours and experiences you deliver engaging and fresh for you. Your enthusiasm and enjoyment will show to guests and help capture their attention.

So whether you’re just starting out as a tour guide or have been working in the field for a while, here are 13 ways you can continue to build your skills as a tour guide. 

1. Skip lengthy introductions or setups at the beginning of the tour

Introductions to the tour and a review of rules can help provide structure and context for your guests. That said, you don’t want the introduction information to go on so long that you lose your guests’ attention. 

When planning what to say at the start of the tour, look for ways to provide the necessary information while keeping guests engaged and maintaining their enthusiasm for the tour or activity.  

Depending on the type of tour you provide, you may have to first cover safety measures before moving visitors to a location, so use your judgment. If you’re unsure whether your introduction is too long, consider asking a fellow guide to listen to your opening. They can provide you with feedback on what it’s like from a visitor’s perspective.

2. Bring information to life through a story

People love stories. Your guests are more likely to remember, understand, and appreciate the information you share when you can tell it through a story. The stories can be historical or contemporary. This strategy increases the likelihood that guests will ask questions and engage with you, making the experience more fun for everyone.

You don’t have to tell everything as a story, but sprinkle them in throughout the tour to maintain everyone’s attention. If you feel uncomfortable telling stories, you can build your storytelling skills. You can listen to audiobooks or podcasts of famous or popular storytellers or take a public speaking course.

3. Face guests when sharing information

When you’re discussing something, it’s natural to point and look at the object. As a tour guide, you’ll engage your audience better by facing them. This strategy allows them to see your gestures and hear you better. 

You can teach yourself to turn toward the group. To help learn this habit, consider identifying one person in the group that you will look at when you first start talking. To ensure the whole group feels engaged, be sure to move your gaze to other visitors soon after you start talking.

This strategy provides you with a consistent cue to help you develop the habit of turning towards the group when you start talking. After a while, you’ll naturally turn toward the group when you’re giving your tours. 

4. You don’t have to know everything

As a tour guide, you purposefully try to learn everything you can about the locations on your tour. That said, you don’t have to know everything. You may have a guest who has unique expertise or insider’s experience. Let them share with the group. Everyone will have a richer experience, and you can potentially incorporate this information into future tours. 

5. Avoid exaggerating information

You want your tours exciting and engaging, but you also want to be known as a credible and knowledgeable expert. Therefore, resist the urge to exaggerate information. Your guests won’t trust what you say or recommend the tour if they discover you’ve provided inaccurate details or facts. 

Sometimes exaggeration can sneak in when telling stories, so make sure your stories are based on facts and verifiable information. 

6. Provide anecdotes when possible

Telling personal anecdotes can provide a special touch and experience for your guests. These can make the tour more engaging and help you connect with visitors. 

While you can plan ahead of time what anecdotes you will tell, being able to spontaneously provide anecdotes and insights tailored to the group can help enhance the overall experience. You can take a local improv class to help practice this skill.

7. Be punctual (and ideally early)

When people are on vacation, they often have carefully orchestrated plans. If one part starts late or goes too long, they may miss another planned opportunity. Your guests will appreciate you starting and ending your tours on time. Being punctual will help build their confidence in you as a professional and expert. 

When it’s possible, try to arrive early for tours. This strategy will give you time to get to know participants before the tour starts. This strategy helps you build rapport and start learning what types of information they want so you can tailor the experience to their needs. You’ll also be able to answer any questions people have about the area before the tour begins. 

8. Be attentive to guests’ needs 

Being attentive to your guests’ needs is about more than just guiding them from one point to another. It’s about creating a comfortable and enjoyable experience. For instance, if you notice guests looking tired, suggest a short break or a slower pace. If a particular topic sparks interest, consider diving deeper into that subject. This adaptability shows that you’re not just following a script but are genuinely committed to providing a fulfilling experience.

Moreover, being attentive means being prepared to answer questions or provide solutions to unexpected issues. Whether it’s a question about local dining options or needing assistance with accessibility, your readiness to help can significantly enhance guest experience. 

9. Be passionate 

Your enthusiasm and passion for the subject matter are infectious and can enhance the tour experience. When you speak about the history, culture, or landmarks with genuine excitement, it engages your guests and makes the information more compelling. This enthusiasm can transform an effective tour guide into a truly 5-star tour guide.  

However, it’s important to balance your enthusiasm with the ability to read your audience. Some guests may prefer a more subdued approach, while others might enjoy high energy. Tailoring your enthusiasm to suit the group’s dynamics is key. 

10. Use humor 

A well-timed joke or a witty remark can lighten the mood and enhance the overall experience. It helps in breaking the ice and making even the most difficult customers feel more comfortable. However, it’s crucial to exercise guest discretion. Tailor your humor to the audience and avoid jokes that could be misunderstood or that touch on sensitive topics. The goal is to add a light-hearted touch to your tour, not to make anyone uncomfortable. 

11. Offer personal recommendations

Take a nod from hotel concierges by offering personal recommendations towards the end of the tour. This adds a special touch to the experience. Sharing your favorite local spots, eateries, or hidden gems provide guests with insider knowledge they might not find in guidebooks. These recommendations should be tailored to the interests of the group and can range from the best places to catch a sunset, to a local café known for its specialty dishes.

12. Invite feedback and follow-up

Inviting feedback at the end of the tour is a great way to show that you value your guests’ opinions and are committed to improving your service. Encourage them to share their thoughts and suggestions. This feedback can be invaluable in refining your tours and making them more enjoyable for future guests.

Additionally, offering to stay in touch for any further questions or recommendations can leave a positive lasting impression. It shows that you’re not just interested in providing a service but are genuinely invested in their experience. This openness to feedback and follow-up can lead to more positive reviews and recommendations, which are essential for a successful tour guiding career.

13. End with a memorable conclusion

Summarize the key points of the tour and leave your guests with a final thought, story, or anecdote that encapsulates the essence of the experience. This could be a poignant story, a surprising fact, or a humorous observation. A strong conclusion ties the entire tour together and gives your guests something to remember and talk about long after the tour has ended.

Moreover, a memorable conclusion is an opportunity to not only thank your guests, but it gives you an easy opportunity to ask for a review. This can not only increase the chance that you’ll get a nice tip but you can also wind up with more customers from the 5-star reviews they leave.  

In sum, being a tour guide is a fun and interesting job that allows you to interact with various people. Like many professions, the more you practice and work on building your skills, the better everyone’s experience, including yourself.  

Incorporating these strategies and tips can help you elevate your tour from good to great, making your visitors more likely to tell others about your tours.

Pro Tip: Not a customer but interested in checking out Xola? Explore all of the features including guide management.

Writer Jessica Malnik

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10 Tips for Being a Good Tour Guide

• More: Preservation Tips and Tools
• By: Emily Potter

In the spring of 2013, when a hint of warmer weather got us ready to think about being outside, we put together a toolkit with ideas to help you organize a tour in your community . But don’t let the current chilly winter season stop you from giving―or going on―tours.

Instead, use these 10 tips, compiled by Johns Hopkins, Executive Director of Baltimore Heritage , to help you be the best tour guide you can be. (Not a tour guide? These tips can also give you insight into being a good tour goer.)

1. Face the crowd, not what you’re talking about. Tour guides often get so wrapped up in their subject they forget to face the people they are addressing. One secret to avoid this is to designate somebody in the crowd to interrupt you if they can’t hear you.

2. Be personal. No matter how much we love buildings, it’s a fact that people connect with people. So it’s good to have a few personal anecdotes ready, even if they’re just about past tours you've done. You’ll build a more personal connection to your group and create a memorable tour.

3. Tell a story (historical or contemporary). Make sure you have a few fun and compelling stories to tell about the buildings and sites you’re looking at. People are more likely to feel engaged when they are listening to a story, rather than a list of dates and names.

photo by: Marcin Wichary, Flickr

Tell a story, share your passion, get your tour group engaged in the places and sites you're excited about.

4. Get moving right away. Tours often get bogged down before they ever begin with tour guides doing the “big wind-up”―introductions, setting the theme, providing context, etc. Plan to scrap 90% of it.

Hint: If you have a script, the first line should tell you: “Move thirty feet up the street before you say anything.”

5. Don’t worry about being perfect. People don’t expect you to be perfect. Set the stage for human imperfection by acknowledging that people who may know more than you should speak up and share their knowledge with the group. The more interactive the tour is, the better!

6. Get help to get organized. Try to get a volunteer to check people in so you can chat with tour goers. People give tours for many reasons, but a big one is to meet new people, and the time before the tour is a great chance to get to know your group.

Hint: If you don’t have a volunteer beforehand, ask somebody on the spot. (They’ll love it!)

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7. End on time. (Or try very hard to.) Try like crazy to end on time. Nobody wants to feel like they are in tour jail. Tours on paper always seem too short and on the ground are always too long. Two hours is the absolute maximum. An hour to an hour and a half is better.

8. Limit your number of speakers. It’s hard to talk for just five minutes, so when you have multiple guides talking about different subject areas, it’s easy to lose track of time. Avoid it if you can, but, if you do have several different guides with you, designate one as the lead guide and the others as experts in a specific area.

9. Send a follow-up email. Follow up with an email―it can be as simple as a “thank you” note. If you can follow the tour with another contact, by email or otherwise, that’s another step towards creating a better link between the tour taker and your organization.

10. Avoid these traps:

• “12 (or 20…) people on the tour is the max.” Rather, let the space and tour guide set the scene.
• “You MUST plan everything out ahead of time.” In fact, a little spontaneity is good.
• “Don’t do outdoor tours in the winter.” People will still come, even in the snow.
• “Always have a backup plan in case it rains.” Don’t worry, people will come out in the rain, and it’s much easier than rescheduling.

A version of this story was published on 1/5/2016.

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How to look for the qualities of an effective tour guide operator when hiring

By Kevin Tjoe — 24 Jun 2018

amadeus   tips   tour guide   tour operator

Updated June 2022 – Raise your hand if you’ve ever felt like giving up on hiring your next tour guide. When you on-board new hires, you’re hit with the realization that they’re just not a good fit, killing any sense of confidence you had about finding the best person for the job. It’s daunting enough finding a new hire – never mind going through the on-boarding process all over again when it doesn’t work out.

Well, there’s good news: selecting your next tour guide role doesn’t have to be that hard. With the right set of criteria of tour guide skills at your disposal, you could easily find the best tour guide for your business, all without the hassle that comes with having it not work out.

Wondering what personality traits do tour guides have that will reveal their future success or failure? To help you answer this, we’ve outlined 10 important qualities of a good tour guide. 

With these tour guide characteristics tips, you’ll know exactly what makes a good tour guide and have the proper tools in place to hire someone who will exceed customer expectations and customer satisfaction. 

1.  Enthusiasm

One of the most fundamental tour guide characteristics is enthusiasm.

Customers can tell if a tour guide doesn’t want to be there. Considering that nobody wants to feel like their presence is a nuisance, it is impossible to provide customers with a fun and engaging tour if it’s obvious that their guide would prefer to be at home.

On the other hand, enthusiasm is contagious. If a customer notices that their tour guide is as excited to be there as they are, they’ll feel a lot more satisfied with their overall experience. Enthusiasm fosters an authentic connection between the tour guide and customers. It’s also the backdrop of all of the other essential characteristics of a good tour guide. An enthusiastic tour guide will be not only willing but excited to grow their skills and engage with the customers.

2.  Organization and punctuality

Besides dressing themselves well, this involves setting expectations prior to the tour – informing customers of location, time, and length of tour, what they need to bring, and any rules or special considerations (if your online booking system doesn’t automate this for you). Your tour guide needs to have organisational skills to be able to run through the structure for each tour in advance.

Ultimately, one of the key characteristics of a good tour guide is effective time management skills and punctuality. They shouldn’t make customers wait for them, and they should end the tour on time.

How punctual are they when it comes to their appointments with you during the interview process? This is a good indicator of how they will be when running your tours.

The speed with which they speak and move the tour along should also be just right – it can’t be too fast or too slow. You don’t want your customers to get bored or feel rushed through certain parts of the tour.

3.  Prepared for anything

A good tour guide is adept at improvising, no matter whether it’s responding to hiccups in the tour’s timing, unexpected customer questions, or responding to crises. It’s key that your tour guides are capable of efficiently detecting and responding to any crisis, no matter how big or small. They should also have a comprehensive understanding of your company’s tour guide insurance policies and how this may relate to their work.

Unexpected situations can crop up where medical assistance is needed. Every guide should know First Aid and carry the appropriate equipment. Can your candidate attend to the injured using this equipment? If not, are they willing to attend First Aid training prior to starting?

4.  Can read the room

A good tour guide will take the initiative to learn about customers on the tour, then include universally relevant information to tailor the examples they use to make it more personal. They need to be aware of who they’re speaking to, the audience needs to see that your tour guide engages with all the attendees.

5.  An engaging storyteller

Obviously, you don’t want people to become disinterested whilst on your tour. Your guide’s personality is a huge part of that. Can they make the tour more interactive? They should be able to invite questions and use demonstrations to help tourists to learn by themselves. 

One of the most essential qualities of a good tour guide is a great customer service experience and the ability to hold good conversations. It’s also important that they have a passion for travel as this will keep the audience interested and engaged .

Make sure that they themselves are interested in the subject matter, because they need to be enthusiastic about what they’re saying.

6 .  Knows their stuff

Another one of the most important characteristics of a tour guide is their ability to retain information.

Your guide must be able to recite facts from memory and be clear in delivering them. Facts have to be accurate – otherwise, they should be able to say they aren’t sure and get back to the customer asking.

Of course, you can’t expect your tour guide to know everything from day one. But hiring a tour guide who demonstrates an enthusiasm for learning and has clearly researched your tour company prior to their job interview, is key to ensuring that your staff are committed to learning and understanding the tours they provide.

7. Multilingual

While it may not be a necessity, speaking multiple languages is an excellent and particularly useful quality of a good tour guide. A multilingual tour guide will dramatically broaden your target audience and help welcome people from varying backgrounds to your tour.

A tour guide doesn’t need to be fluent in dozens of languages for their lingual skills to be handy. All tour guides should at least have a conversational grasp of commonly encountered languages. This knowledge becomes extremely useful if someone has an emergency.

8.  Leadership and initiative

Since they’re managing a group of people, the ability to have a certain level of authority is crucial. Tour guides must be able to lead a group of people without being condescending, snobby, or aggressive. If something unexpected happens on the tour, a good tour guide will be able to take charge in an assertive manner to ensure that all customers receive the right directions.

9.  A good sense of humor

Whilst they don’t have to be total comedians, tour guides need to be quick witted so they can throw in friendly jokes or light banter with the customers. Again, it’s not a stand-up routine, so they should also know when to be quiet. You can gauge this aspect of their personality when they interview for the job.

10. Willingness to learn

 A key part of your tour should be collecting feedback and using it to make it better. Your tour guides should be open to change based on customer criticism – without taking it too personally.

Of course, the ideal tour guide will look differently for each tour operator company as some traits are necessary for certain activities but not others. However, there are certain qualities of a good tour guide that transcend time and place: enthusiasm, a willingness to learn, leadership skills, and punctuality.

Now that you’ve found what makes a good tour guide, it’s time to ensure that your newly hired tour guides are given the right tools they need to succeed.

Rezdy’s all-in-one online booking software simplifies the management of your tour company so you can ensure that your customers receive a satisfying experience. Curious to see how Rezdy can help your tour guides succeeds? Start a  FREE 21-day trial  or  book a demo so you can  experience first-hand the benefits of automated activity booking websites.

If you enjoyed this article then make sure to follow the  Rezdy blog . There are a lot of marketing tools and tour operator tips designed with businesses like yours in mind.

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What Does a Tour Guide Do?

How do you make your travels more memorable? Let's talk about tour guides, the unsung heroes of every great trip.

A tour guide makes up 85% of what travelers think about a tour. So, if you're running a travel business and want to improve customer satisfaction, start by hiring and/or training great tour guides.

In this guide, we'll explore what makes a great tour guide. We'll look at the skills they should have, like sharing knowledge, ensuring safety, respecting local cultures, and caring for the environment.

How important are tour guides?

Travel guides are the heartbeat of the industry. They turn simple trips into unforgettable experiences by blending stories, culture, and adventure.

These guides do more than just show the way. Whether it's leading a tour through ancient ruins, leading a wildlife safari, or guiding you through a city, they connect people with the world.

So what do they do? We've got 10 key things tourist guides should practice and be trained in.  

What does a tour guide do?

1. provides information.

A tour guide's superpower is sharing fascinating information. They don't just show places; they bring them to life with stories about history, culture, and more.

Imagine exploring an ancient site while your guide unveils its secrets, from architectural marvels to dramatic historical tales.

• Why It Matters: This storytelling turns a regular trip into an unforgettable journey. It's the difference between just looking at old stones and feeling the pulse of history beneath your feet. Tourists carry these stories home, making their experience richer and more meaningful.
• The Risk of Falling Short: A guide who can't weave these tales leaves travelers with just snapshots, not stories. It turns an adventure into just another walk, leading to disappointment and forgettable trips. For a travel business, this means unhappy customers and a reputation that takes a nosedive.

2. Guarantees guest safety

At the core of a tour guide's responsibilities is ensuring the safety and well-being of guests. This includes sticking to safety protocols, guiding guests during activities, and handling emergencies effectively.

Take a wilderness hike, for example. A skilled guide not only checks that everyone has the right gear but also clearly explains safety rules. If a hiker twists an ankle on a tricky trail, a guide's quick response is crucial.

• Why Safety is Key: Safety is the foundation of a successful tour. A guide's ability to manage risks and respond to emergencies not only protects the guests but also builds trust. This trust is essential for an enjoyable and worry-free experience.
• The Consequences of Neglect: Ignoring safety can lead to serious consequences. A lapse in safety measures might result in accidents or emergencies, tarnishing the tour experience and the reputation of the travel business. In the world of travel, a safe journey is as important as an enjoyable one.

3. Manages itinerary

A tour guide's ability to organize and execute a tour itinerary is vital. This involves scheduling activities, coordinating transport, and managing time effectively to guarantee a seamless experience.

Consider a multi-day city tour. Here, the guide carefully plans each day, arranging museum visits, landmark tours, and dining experiences, all while balancing the group's time to maximize their enjoyment.

• Why it matters: Efficient itinerary management is the backbone of a smooth tour. It ensures that every experience is woven seamlessly into the journey, giving guests a well-rounded and hassle-free experience.
• The impact of poor management: If a guide mismanages the itinerary, the tour can turn chaotic, leading to missed opportunities and dissatisfaction. Timely and organized execution is key to keeping the tour on track and ensuring that every moment counts for the guests.

4. Knows how to engage guests

A tour guide's skill at engaging with guests, answering their questions, and offering enlightening insights plays a big role in enhancing the tour experience.

Imagine a wildlife safari where the guide doesn't just point out animals but passionately describes their habits and habitats. They encourage questions, sparking a deeper connection between the tourists and the wildlife around them.

• Why engagement matters: Effective engagement transforms a standard tour into an interactive journey. It's not just about seeing; it's about understanding and connecting. When a guide is interactive, it elevates the tourists' enjoyment and enriches their learning.
• The downside of disengagement: A guide who lacks this ability may leave guests feeling disconnected and uninvolved. Engagement is key to keeping the experience lively, educational, and memorable. Without it, even the most exotic tour can feel flat and unimpressive.

5. Speaks local

A tour guide's proficiency in the local language, coupled with their ability to translate or interpret for non-native speakers, is crucial for a smooth tour experience.

For instance, in a foreign country, a skilled guide not only fluently translates the tour explanations but also bridges the gap in conversations between tourists and locals. This ensures clear and effective communication throughout the journey.

• Why language skills are vital: Being fluent in the local language is more than just about communication; it's about connection. It helps in accurately conveying the essence of culture and history, and in facilitating meaningful interactions with locals.
• The impact of language barriers: Without strong language skills, misunderstandings can occur, potentially leading to a less fulfilling experience for the tourists. A guide's ability to speak the local language fluently is key to a seamless and enriching travel experience.

6. Excels at tour planning and logistics

A tour guide's role in overseeing and executing the logistical aspects of a tour is crucial. This includes arranging accommodations, meals, permits, and tickets, ensuring everything runs smoothly.

Take a cruise excursion as an example. Here, the guide handles all the details, from coordinating transport from the ship to securing attraction tickets. He also organizes a picnic lunch for the group.

• Why it matters: Efficient planning ensures that every aspect of the tour is hassle-free for guests. It's about providing a seamless experience where tourists can focus on enjoying their adventure, not worrying about the details.
• The consequences of poor planning: Poor planning can lead to logistical mishaps, inconvenience, and frustration. A tour guide's skill in managing these details is essential for a successful and enjoyable tour, enhancing the overall travel experience.

7. Respects cultural aspects & beliefs

Tour guides' ability to promote cultural respect and sensitivity among tourists is pivotal. It involves ensuring tourists appreciate and follow local customs and traditions.

For example, on a cultural heritage tour, the guide might encourage visitors to remove their shoes before entering a sacred temple. This reinforces the importance of respecting local practices.

• Why it matters: Respecting cultural norms is the key to an immersive and respectful travel experience. It helps tourists connect more deeply with the places they visit and fosters mutual understanding between different cultures.
• The impact of cultural insensitivity: Lack of cultural respect can lead to uncomfortable situations and offend local communities. A guide's role in educating and guiding tourists about these aspects is critical for maintaining harmony and enhancing the overall quality of the tour.

8. Promotes sustainability

A tour guide's commitment to promoting responsible and sustainable tourism practices is crucial. This includes educating tourists on proper waste disposal and minimizing their impact on the natural environment.  

Consider a nature hike: a knowledgeable guide leads the way and teaches the group about preserving the ecosystem. They emphasize the importance of leaving no trace, like avoiding littering, to protect the environment.

• Why sustainability matters: Encouraging sustainability is vital for protecting the places we love to visit. It ensures that these destinations remain pristine and enjoyable for future generations. Responsible practices reflect a commitment to the environment and local communities.
• The risks of ignoring sustainability: Neglecting sustainable practices can lead to environmental degradation, disrupting natural balance and diminishing tourist destinations. A guide's role in promoting sustainability is key to maintaining our natural and cultural treasures.

9. Handles the unexpected with ease

Tour guides' ability to handle unexpected challenges, like weather disruptions or participant concerns, is critical.

Imagine a sudden rainstorm hitting during an outdoor activity. An adept guide doesn't just find shelter; they swiftly rearrange the schedule to adapt to the new conditions, ensuring the tour continues smoothly.

• Why it matters: The unexpected is part of travel, and a guide's readiness to tackle these surprises head-on can make or break the tour experience. Their quick thinking and problem-solving skills keep the adventure on track, providing peace of mind for tourists.
• The impact of unpreparedness: If a guide cannot manage unforeseen events effectively, it can lead to disarray and disappointment. Being equipped to handle the unexpected is essential for maintaining the flow and enjoyment of the tour, no matter what comes your way.

10. Good record-keeper

Tour guides' skill in maintaining accurate records of tour-related information, including attendance, expenses, and incidents, is vital. Utilizing an online booking system enhances this process significantly, offering ease and precision in record-keeping.

Consider a guided photography tour. With an online system, the guide can efficiently log participant details, track locations visited, and note special photographic moments. This streamlines organization and provides participants with a detailed account of their experience.

• Why it matters: Online booking systems bring efficiency and accuracy to record-keeping. They simplify data management, making it easier to track and update tour details, leading to better planning and execution. For guests, these records can become cherished summaries of their journey.
• The downside of manual record-keeping: Relying solely on manual methods can lead to errors and oversights, potentially affecting the tour’s smooth operation and perceived professionalism.

An online system mitigates these risks, ensuring records are up-to-date and easily accessible. This digital approach is a significant advantage for both tour guides and operators in delivering a high-quality travel experience.

To sum up, tour guides are much more than just travel facilitators; they are the architects of unforgettable experiences. Their expertise in delivering engaging information, prioritizing safety, seamlessly managing itineraries, and promoting cultural sensitivity transforms a mere trip into an enriching journey.

In recognizing the invaluable role of tour guides, we see them as essential guides to the world's marvels. They bring depth, safety, and insight to every adventure. They are the bridge connecting curious travelers to the wonders around them, making each journey not just a visit, but a story worth telling.

As we applaud these unsung heroes of travel, we understand that their skills and passion truly open the doors to the world's treasures for us all.

FAQ Section

What are the duties of a tourist guide.

Tourist guides provide guidance and extensive knowledge of local history, attractions, and archaeological sites while entertaining their visitors. They ensure compliance with establishment or tour regulations, manage the itinerary, and provide assistance in emergencies. Tour guides educate and interact with clients, making each destination more interesting and engaging.  

What do tour guides do daily in their tour guide jobs?

Tour guides conduct walking tours and guided tours, often in art galleries, historical sites, or remote locations. They research and plan each tour, ensuring they have extensive knowledge to share.  

Tour guides work confidently with clients, answer questions, and provide engaging and educational experiences. They also coordinate with tour companies and ensure safety practices are upheld.

Is tour guiding a hard career?

Tour guiding as a career can be demanding but also rewarding. It requires confidence in public speaking, proficiency in the English language, and the ability to teach and entertain in an interesting manner.

Tour guides must be adaptable to handle various sites and situations, from busy city tours to remote locations. It's a job that involves constant learning and interaction, making it a good fit for those who enjoy teaching and exploring.

How much does a tour guide make per tour in tour guide jobs?

Tour guide jobs earn vary. Tour guides work for tour companies or as freelancers and are often paid per tour, with rates depending on the tour's length, destination, and the guide's experience.  

Guides may also receive tips from clients for providing excellent service. Additionally, online resources and tour operator platforms can offer avenues for tour guides to find more clients and establish a stable income. Research and understanding of the local market are key to estimating potential earnings in this career.

What qualifications or training are typically required to become a tour guide?

Qualifications and training requirements can vary by location and the type of tours offered. Tour guides may benefit from formal education in tourism or related fields, as well as relevant certifications or licenses.

Training often includes developing communication skills, knowledge of the tour's subject matter, and practical guidance on leading tours.

How do tour guides handle unexpected challenges or emergencies during a tour?

Tour guides are trained to handle a variety of situations, including emergencies. They may have contingency plans in place, such as knowing the nearest medical facilities or alternate routes in case of road closures.

Communication with tour participants and swift, calm decision-making are essential skills for addressing unexpected challenges.

What's the role of a tour guide in promoting sustainable and responsible tourism?

Tour guides play a crucial role in promoting responsible tourism by educating tourists about respecting local cultures, wildlife, and natural environments. They encourage responsible behavior, such as minimizing waste and supporting local communities.

Guides also ensure that tour groups follow designated paths and adhere to any specific rules or regulations at destinations of environmental or cultural significance.

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What are the duties and responsibilities of a Tour Guide?

Being a tour guide is no mere profession—it's a commitment to education, a dedication to engagement, and a passion for sharing one's surroundings with the world. It's about striking the balance between historian, educator, and companion.

But what exactly does the 'job description' entail? Let's map out the adventurous landscape of a tour guide's duties and responsibilities. 1. Research, Research, Research! Before you charm your audience with tales and trivia, you've got to know your stuff. Dive deep into the history, culture, and stories of the places you're showcasing. Remember, every cobblestone might have a tale to tell. 2. Plan the Perfect Itinerary Crafting a tour is like arranging a melody. You'll decide the stops, the highlights, the duration, and the pace. Your goal? A seamless, engaging experience from start to finish. 3. Safety First As the captain of the ship, the safety and well-being of your crew (read: tourists) is paramount. This means knowing the ins and outs of your route, being prepared for emergencies, and always having a Plan B. 4. Be the Storyteller Your tourists aren't just looking for facts—they're craving stories, emotions, and memories. Weave tales that transport them through time and space. Your narrative can turn a mere statue into a legendary hero. 5. Customer Service Maestro From answering endless questions to handling the occasional hiccup, you're the go-to person for your group. It's your duty to ensure everyone feels heard, valued, and taken care of. 6. Adapt and Overcome Rain pouring down during your outdoor tour? A sudden roadblock on your planned route? A tour guide is always on their toes, ready to adapt, improvise, and ensure the show goes on. 7. Promote Local Businesses Part of your role is also to boost local commerce. Recommending that quaint café around the corner or the artisan shop down the lane not only enhances the tourist experience but also supports local communities. 8. Feedback Loop An astute tour guide values feedback. It's how you refine, improve, and elevate your tours. Encourage tourists to share their thoughts and always be open to constructive criticism. 9. Stay Updated From local events to new historical discoveries, a tour guide is always learning. It ensures your tours remain fresh, relevant, and exciting. 10. Energy, Enthusiasm, Empathy Last, but by no means least, a tour guide is the embodiment of energy and enthusiasm, combined with the empathy to understand and cater to diverse tourists.

Read More: What are the essential skills for tour guides? Being a tour guide isn't just about knowing the way; it's about paving the way for unforgettable experiences.

It's a role that blends research, storytelling, management, and sheer passion. So, if you've got a penchant for history, a flair for drama, and a heart that loves to meet new people, you're on the right path. Adventure awaits!

Read More:   Discover Tour Guiding as a Profession: A World Full of Travel, Joy and Endless Opportunities

Portobello Institute's QQI Level 6 Tour Guide course allows you to train and qualify as a national tourist guide.

If you are interested in choosing the course for the career you want, you can  book a consultation call  with our expert Travel & Tourism advisor Brandon McLean,  email  [email protected]  or call 01 892 0035. 

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Travelling Without a Passport

Everything Your Tour Guide Wants You to Know Before You Travel

So you’ve booked your trip, taken leave from work and saving hard for your next trip of a lifetime. It’s around this time you’ll start to have many questions about what happens on tour.

Travel to: Europe

During my nine years on the road as a tour guide in Europe, the most important part of any adventure is being prepared, and I have come to believe that having realistic expectations about your trip is one of the most important things you can do to ensure an amazing experience. But how do you know what to expect when it’s your first time on tour?

To help keep your mind at ease, these are the most popular questions that almost every single passenger would ask me on day one of every tour. So, to save you the concern or queries, this is your complete guide featuring everything your tour guide wants you to know before you travel.

Are you ready for a touring adventure of a lifetime?  

What happens if I miss the coach?

People who are generally punctual should never be concerned about missing the coach and it’s important to understand that passengers are never left behind, but sometimes a passenger misses the coach. The truth is, the needs of the many, outweigh the needs of the few and if you’re a punctual person, I’m sure you agree.

See Also: Group Tours Vs Solo Travel: Which Travel Style is For You?

If it’s just a trip back to the hotel, simply make your own way via public transit or taxi. If neither are available, ask for help from a local. In the very worst case if you miss a journey from one city to the next, ask the hotel reception for assistance as to how to make your way to meet with the group and contact your tour guide or the tour company to let them know your plans – they’ll be worried about you!

Tip: Set your watch forward by 5 or 10 minutes – it’s much harder to be late this way!

Will I have my tour guide’s phone number?

Some tour companies have a policy that their tour guide must provide a phone number for their guests, but not all of them do. Sometimes, it is also up to the individual tour guide. What we can recommend, is you keep your hotel list with you which is usually provided with your travel documents, or upon joining the tour.

The hotel’s phone number is the best way to get in touch with your tour guide if you find yourself stuck, or you can also call the operator’s emergency phone number or your booking agent in case of emergency.

View this post on Instagram Anyone else with this is what their #Monday looked like? 📸 from @caitlinrussellx A post shared by TourRadar (@tourradar) on Sep 25, 2017 at 10:51am PDT

How do I know where to meet my group at the start of my tour?

This information is shared either on your tour voucher or trip notes. It’s usually in the hotel lobby at 9 am, but if you don’t have this information in your tour documentation, ask at reception upon arrival as your tour guide will usually post a notice in the foyer or leave a note for you at the reception. Also, look out for other travellers also wandering around looking kind of lost because they’re probably going to be joining your tour.

See Also: 5 Tours You Need to Take in Your 20s

When should I arrive in the city where my tour starts?

Some tours begin in the morning, but many will start in the evening. If the tour begins in the morning, you should arrive the day before and stay overnight in, or nearby the tour hotel. If your tour begins in the evening, you can comfortably arrive on the same day – just check the itinerary first.

See Also: How to Save Money on Food at the Airport in Europe

It’s best to look for a flight which arrives around midday, as by the time you get to the hotel, you should be able to check in and most hotels worldwide, will allow check-in around 2 pm. If you arrive earlier and want to explore the city on your own, most hotels will allow their guests to store luggage at the hotel before check-in. If in doubt, just ask.

View this post on Instagram This is our kind of #lunch 👌 Photo from @adventurer.ann A post shared by TourRadar (@tourradar) on Aug 24, 2017 at 10:26am PDT

How will I find my way around in my free time? What if I get lost?

Navigating a foreign city on your own can be daunting, but often results in some of your best travel stories. You have many options to find your way around, including city maps (available at most hotel receptions and tourist info centres for free if not provided by your tour guide), guidebooks, metro maps (found in metro stations) and good old Google maps.

If you don’t have data on your phone, you’ll be happy to know many destinations offer numerous cafes, bars and other public spaces with free Wi-Fi where you can download an offline map. It’s also a good trick to ‘star’ or favourite your hotel, or the coach meeting point and time on your map wither it’s digital, or on paper.

Also, ask for directions. Locals are often very friendly, so even if you don’t speak the language and they don’t speak yours, pointing to a place on the map is a universal language. If you speak English, you’ll probably be pleasantly surprised as to how many people in popular destinations are able to speak a little too if you need it. Simply ask your waiter or a shopkeeper and you’ll be on your way in no time!

Something people also tend to forget, is there are taxis everywhere. If you need to get to the meeting point in a hurry and it’s a bit too far to walk, or you want to head back to the hotel and have had enough of public transit, jump in a taxi and show the driver your map.

View this post on Instagram Some serious #MondayMotivation for everyone today✌️ photo from @_samfrith A post shared by TourRadar (@tourradar) on Jun 19, 2017 at 7:37am PDT

What about laundry?

Depending on the length of your trip, I would always recommend avoiding needing to do laundry while on tour. For small, light items, you might like to hand-wash them during a 2 night stop, or perhaps your hotel has a laundry service, which although usually expensive, is a 24-hour turn-around and very convenient.

Your tour guide may be able to direct you to a laundromat if there is one nearby, but who wants to spend their vacation doing laundry?

See Also: The Biggest Misconceptions About Group Tours

Should I bring cash or cards?

Cash machines are easily found in most locations but check first, what fees your bank is charging you for withdrawals or purchases. It’s always a good idea to have some cash on you, but less is better! Best to check out travel card options where you can withdraw when you want in the local currency

What sort of people will be on the trip?

Lovers of travel, just like you! Some tour groups are open age, others are restricted, for example to youth travel aged 18-39 or exclusively for families with children. Tours are sold globally, so you’ll usually have a good mix of nationalities on your tour, but you’ve likely booked an English language tour, so you’ll probably find the majority of your group come from countries where English is the native language. Tours are popular with solo travellers, but also with groups of friends and also couples.

View this post on Instagram Tag a friend you want to #explore with 🗺 Photo from @lizziepeirce A post shared by TourRadar (@tourradar) on Aug 29, 2017 at 12:32pm PDT

What if I have particular dietary requirements?

Communication is the key when it comes to anything you need while on tour and dietary requirements are no exception. Your booking agent will communicate to the tour operator, any information you’ve outlined at the time of booking so your tour guide should already be aware of your request.

Nonetheless, it’s always best to touch base again with your tour guide on day one when you join the tour. Requirements such as gluten-free, no red meat and vegan are all very common requests and can be easily catered for in most destinations. You can download multi-lingual cards on the internet which you print and keep in your wallet in order to overcome language barriers when you are eating at your restaurant of choice on free nights.

It’s important to note though, dietary requirements are exactly that – restrictions on your diet for health, or religious reasons, covering intolerances, allergies and omissions. Tour guides are generally unable to cater for simple food dislikes. 

What does my tour guide do?

In many destinations these days, in order to walk around a city, explaining monuments to a group, you must be licensed for that particular destination. Many tour operators have a tour guide and driver who facilitate the tour, but your tour guide is different from a local guide. Knowledge and experience will vary from one tour guide to the next, but generally speaking, your tour guide is there to coordinate your tour and to help you enjoy your trip.

Do I need to advise if I have a medical condition?

While your health is somewhat of a personal issue, it’s important your tour guide is aware of any pre-existing medical conditions that might affect your trip. This puts them in the best situation to offer advice or direction should you need medical assistance while on tour, or seek out help in case of emergency.

View this post on Instagram What would your #Pisa photo look like? This one is from @travelbloggeres 🙌 A post shared by TourRadar (@tourradar) on May 16, 2017 at 9:09am PDT

How much time will I spend on the coach?

Naturally, this depends on your itinerary. If you’re curious, you can search the distances on Google maps before your trip which will ensure you’re closer to accurate expectations, but the mere distance you travel is not the only thing to consider when estimating driving times. How long you’re on the coach will also depend on the types of roads you’re on (highways or B roads) and unforeseen circumstances like poor weather or traffic.

Always overestimate when setting your expectations for drive times! In general though, on a typical driving day, you’ll set off from the hotel around 8 am or 9 am and arrive at your destination around 5 pm to check into your hotel. You’ll stop en route for comfort stops every 2-4 hours for a bathroom or food break, and on some days, stop to visit points of interest along the way too.

View this post on Instagram Weekend #goals right here 😎✌️ 📸 from @heyitsjessvalentine #gotouring A post shared by TourRadar (@tourradar) on Apr 27, 2018 at 1:22pm PDT

Is there a toilet on the coach?

Larger coaches are usually equipped with a toilet, but they are generally not the most pleasant of places to go! Your tour driver and tour guide will be making regular stops, so you can always ask how far you are from the next break before you make any decisions!

Are my belongings safe on the coach?

Tour drivers are very proud people and a good driver treats his coach like one of his own offspring. While coaches are always locked while unattended, just like cars, they can be broken into, unfortunately, so it’s not recommended you leave valuables in there for extended periods. If you do choose to do so, you do at your own risk.

View this post on Instagram Guy meets #Gaudi – 📸 from @delafuente___ A post shared by TourRadar (@tourradar) on Jan 8, 2018 at 5:58pm PST

What’s included on my tour?

This information is outlined in your trip notes and also online. It’s important you’re familiar with the inclusions so as not to be surprised while on your tour. Typically, on many group tours, all accommodation and tour transport is included, along with some sightseeing, plus your breakfasts and some evening meals, but lunches are rarely included.

Premium tours may also include certain experiences like a cooking class or performance, but no tour is the same as the next, so it’s always best to familiarise yourself with your particular tour inclusions before setting off. Museum entry fees, shopping, food and drink, plus things like taxi fares, should you choose to do your own thing in a city, will be at your own expense.

I am travelling solo and booked twin share, who will I share my room with?

Most tour companies who offer for solo travellers to be paired with another traveller will pair you with someone of the same gender. The pairing of solo travellers is usually done at random, so remember, communication is important. If for any reason, you are unhappy with your roommate, the best thing to do is to speak confidently with your tour guide. There may or may not be a possibility to swap with someone else, or you may be given the option to pay for a solo room upgrade where available.

It’s important to note that some tours which offer accommodation in multi-bed dorm rooms will offer only mixed gender accommodation.

What should I pack?

Aside from the essentials, like comfortable walking shoes and suitable clothes for the season you’re travelling in, you might also want to pack some smart casual evening wear. My absolute essentials are a phone, phone charger, adapter and wallet and I always double and triple check for my passport. It’s not a bad idea to photocopy your passport and leave a copy in your suitcase, and it’s also wise to have duplicate bank cards, which you should also leave in your suitcase.

See Also: The Perfect Italy Packing List For Summer

It’s also a good idea to wear a watch as you’ll have many meeting times on a tour and also a pen for marking your map. Remember too, that many things like clothes and toiletries can be bought in-destination if you’ve forgotten them, (many better hotels also offer basic toiletries at reception), but if there’s anything you need to buy, your tour guide can tell you where to find them.

Tip: When packing, less is more! Your luggage will be easier to manoeuvre and you’ll have more room for things you’ve bought.

View this post on Instagram When it's finally Friday and you can start planning your next escape! 🙌 – 📸 from @belenhostalet A post shared by TourRadar (@tourradar) on Sep 22, 2017 at 4:00am PDT

Do I have to tip my tour guide and driver?

A gratuity or tip, is, by definition, your choice as a traveller and while unusual in some cultures, it’s common practice in many cultures and within the tourism world. Usually, the tipping etiquette for your particular tour will be covered in your tour documentation, but it’s always up to you. Giving a tip is an opportunity to express gratitude to your tour guide and driver for a job well done.

View this post on Instagram Anyone else wish they were in #Greece right now? – 📸 from @wander_pip A post shared by TourRadar (@tourradar) on Oct 4, 2017 at 1:55pm PDT

A final word: as told by a tour guide

Travel truly is a delight for the senses. Taking in new sights, sounds, foreign cultures and foods day in, day out is always going to be a step away from your day to day back home and often makes for a good night sleep at the end of the day. Take the time to slow down while on tour, to stop for a coffee and watch the world go by and to take a breather. Drink water too, active people need nourishment!

Most of all, be open-minded and considerate of others. It’s impossible that everything always goes to plan, but this is the joy of not only travel but life too and where the best stories come from! Be patient and teach yourself how to say ‘oh well’ when things are not within your control. After all, holidays are for relaxing!

Finally settled down in Vienna after 9 years of leading tours in Europe, Leona first joined TourRadar in 2016. She speaks four languages and enjoys cooking authentic traditional recipes, walking in the hills around Vienna and arranging beer coasters so they're all facing the same way.

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Guided Tours During COVID-19: Tips and Trends

This year has been scary and unpredictable for everyone. Even now, as things are slowly heading back toward normalcy, you might still be hesitant and nervous to spend time around other people. So what could possibly motivate you to book a guided tour?

Ultimately, decisions affecting your safety and health are very personal. If you’re interested in taking a guided tour or wondering what to expect and the pros and cons, this guide will help prepare you. I’ll also share some top trends we’re seeing as a tour company (and I’m seeing as a guide) during the pandemic.

So here it is — your guide to guided tours during COVID-19.

What a guided tour is like right now

Like almost everything else in the world, the experience of taking a guided tour has changed drastically over the last year.

There are extra safety regulations to follow to protect tour participants. Booking policies, group sizes, and expectations of the guide and guests are all different as well. If you’re wondering what it’s like to take a tour nowadays, I’m here to tell you.

Safety always the top priority

Above all else, we want you to enjoy the tour while also feeling like your wellbeing is protected. On our tour — and many tours we’ve seen around the world — masks and social distancing are required. Hand sanitizer is provided and strongly encouraged.

Most importantly, there’s a constant line of communication between the guests, company, and tour guide. 

Here are a few of the safety precautions we’ve put in place . You’ll find similar ones with most reputable tour companies.

• Both tour guides and guests take a health check questionnaire before the tour to see if they’ve had symptoms or been in contact with anyone known to have the virus.
• All guides complete COVID-19 training before giving tours and follow up with a safety check after the tour.
• Guides help guests maintain 6 feet of distance from other people.
• As mentioned above, masks are required for everyone.

We also follow quarantine requirements from local authorities where we operate and ask our guests to do the same. These vary from city to city, state to state, and country to country. For example, in New York state, the current guidelines are as follows:

• Travelers must obtain a COVID test within three days of departure, prior to arrival in New York.
• Once they arrive in New York, the traveler must quarantine for three days.
• On the fourth day of their quarantine, the traveler must obtain another COVID test.
• Only if both tests come back negative can the traveler exit quarantine, once they receive the second negative diagnostic test.

Flexible cancellation policy

Things aren’t as certain these days. Travel restrictions change, case numbers rise and fall — you can’t be certain how you personally will feel from one week to the next.

You’ll see cancellation policies that reflect that uncertainty. Major travel brands, from Delta to Hyatt, have relaxed their cancellation policies , allowing for refunds or rescheduling without extra fees. Tour companies are doing the same.

Our policy: We offer a 100% money-back guarantee if you give notice at least 24 hours prior to the start time of the tour. You can also reschedule to another date, without extra fees, for any reason, even if it’s just that you missed your tour.

COVID-19 health guidelines

As a traveler, you should always be aware of safety considerations when you’re visiting a new place. If you’re a local taking the opportunity to enjoy a staycation in your city, the same applies. We encourage guests to do their research to understand proper health protocols during the pandemic.

We follow the World Tour Tourism Travel Council and local health guidelines for all our tours. Here are a few general safety guidelines to keep in mind:

• Wash and sanitize your hands frequently.
• Don’t touch your face, especially eyes or mouth.
• Wear a mask during your tour and anytime you’re interacting with others.
• Stay home if you’re feeling sick.
• Respect local quarantine requirements if you’re visiting from out of town.
• Maintain at least 6 feet of distance from others.

The CDC calls these everyday preventive actions , and we think they’re smart for anyone to follow — on a tour or anywhere you may be going.

COVID-19 tour trend: Smaller groups

While a typical tour group size could range from 15-25 people (and some companies have tours of 50 or more), we’ve limited our tours to only 10 guests at most per guide. This limits the amount of contact made by each guest and also makes social distancing a lot easier. 

Guide insight: On top of smaller groups, I’ve found that most people are traveling within their pods. In general, that means each party usually only has 2-4 people. In fact, it might just be your group on the tour, a surprise treat our guests always love.

Fewer tourists and more space

Overall, the city is pretty empty. Areas like Times Square and the Charging Bull that used to be packed to the brim are almost ghost towns. While it does make me a little sad to see, it’s the ideal time to explore these famous sites and learn more about them.

And that’s especially true if you’re a local! You might not be able to go on vacation, but this is the perfect way to get out of the house (safely) and discover your city. If you live in NYC, one of the top tourism capitals of the world, you finally have a reason to see its best sights without a ton of people in your pics.

• The Statue of Liberty
• Central Park
• The New York Stock Exchange
• South Street Seaport
• The High Line

The same holds true for other global cities, from Paris to San Francisco .

Tips for staying safe during a tour

If you’re planning on booking a guided tour or have one coming up, here’s some key guidelines to follow to make sure you’re staying as safe as possible:

Always wear a mask.

Believe me, I know it can be annoying. But wearing a mask is a necessity for your health and, if you’re on one of our tours, a requirement. If you must, must, must remove your mask briefly for some reason, my advice would be to step far away from the guide and tour group until you’re ready to place your mask back on. 

Keep socially distant from others.

You know the drill: 6 feet apart. It can be a bit tricky on the tighter sidewalks in some of our cities, but your guide will be able to help. 

This rule is especially important when you stop somewhere to talk. You might be tempted to bunch together. I know I even catch myself wanting to tell people to scooch in (a habit from pre-COVID days to avoid getting in the way of locals.) But resist that temptation and keep the space. The guide will make sure everyone hears the whole tour so you’re not missing out.

Bring hand sanitizer.

This is a tip you should use beyond just tours. When you’re out and about in the city, open bathrooms are few and far between. This is just one of many results from the pandemic. So be prepared to stay clean and BYO hand sanitizer. Use it frequently, especially after you make physical contact with something or someone. 

If you run out or forget, no worries. Our guides carry hand sanitizer with them at all times and will be happy to provide you some during the tour. 

Wash hands before and after your tour.

Your guide often has recommendations on where to eat after your tour. But remember to stop by the restroom first to wash up.

It’s also a good idea to wash your hand thoroughly before the tour to decrease the spread of germs as much as possible.

Opt for outdoor activities.

If you’re tired of being cooped up in your house, getting outside could be the ticket. Guided tours held outdoors, often called walking tours, are a great way to go.

This type of tour is our specialty because it’s how we got started — walking tours of SoHo in NYC and Montmartre in Paris, but the biking and kayaking tours are other options. During COVID, these are a better choice than enclosed bus tours so people have plenty of open air and room for social distancing.

Taking a tour during COVID? Here’s how to prepare.

These are all the things you should do before you go on your guided tour to make sure you are prepared as possible when it comes time for your tour.

Follow the health and safety guidelines.

We already talked about this, so I won’t rehash everyone, but I do have a few tips.

When it comes to your mask, bring one you’re comfortable wearing for the full length of your tour. If it’s hotter outside, pick a mask that is cool enough and doesn’t add too much extra heat to your face. 

I also recommend “practicing” with your masks before the tour. Wear one around your house for a couple of hours. This will help you determine which of your masks works the best for long-term use.  

Be flexible with tour changes.

Given the devastating effects that the pandemic has had on many businesses, there could be a stop or two that is different during the tour because a place closed down. It could also be because a space is too crowded for social distancing. Understand there’s a chance that the tour may be slightly different than advertised and ask questions in advance if you have any concerns.

Appreciate the unexpected silver lining.

Not everything about touring during COVID is bad. In fact, being outdoors is one of the safer places to be. You’re not sitting still at a restaurant but moving from place to place, which is even better. 

Overall, here’s what I’ve noticed as a tour guide in NYC:

• A lot more locals . It’s great to meet my fellow New Yorkers, and guests can make connections with others in the city, too. Plus, the few out-of-towners on the tour get another perspective on what it’s like to live in the city. 
• Smaller groups. As I mentioned earlier, the tour groups tend to be a lot smaller and crowds tend to be lighter. This is a perk usually only associated with taking tours in the winter. Lighter crowds means you can see some of the city highlights quicker and easier. A smaller tour group means more intimate interactions with the tour guide and an opportunity to tailor the tour a bit more to your liking. You can ask more questions and sometimes even spend more time at stops you really love.
• A sense of community. Even with all the regulations in place and so many rules to follow, it’s been encouraging to see how people band together during this difficult time. Our guests have been obeying the rules, and we all have this common ground of struggle we’ve experienced, to some degree, during the pandemic. Ultimately, it brings us together. And it’s been nice to make some new, happy memories during COVID.

My experience as a guide during COVID-19

I started giving tours again back in August and, so far, the experience has been mostly positive. It’s certainly a strange time to be working in the travel industry and nothing could have prepared us for what has happened this year. But I love my city and look forward to sharing that with other people.

That being said, I also know I am protected by the guidelines and flexibility of my company. None of the guides are punished for not wanting to give tours, and I feel comfortable opting out if I think my health might be at risk. 

All my guests during COVID have been lovely — willing to listen and respect the rules while also being patient about changes to the tour.  Most people I’ve met have been so tired of being cooped up in the house, they’re just looking for something to do that’s both fun and safe. So they’re willing to do what you ask, especially when it’s explained clearly prior to the tour.

And I’ve enjoyed going back to doing what I love most — showing people around this incredible city .

Socially distanced and safe guided tours

At the end of the day, you’re the only person who can decide whether or not you feel safe enough to take a tour. Hopefully, some of the above information has helped in making that decision.

Truthfully, we’re all living through something we’ve never experienced before. There’s uncertainty all around, but we’re in this together.

And now you know exactly what to expect and plan for if you decide to join us on a guided tour during COVID-19 in any of our cities:

When you’re ready, we look forward to welcoming you.

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A Guide to Preparing Tour Guides for Challenging Situations

Let’s face it, receiving a negative review on TripAdvisor or experiencing a lackluster tour can leave us feeling discouraged. In an industry heavily influenced by online reviews, even a minor misstep can have a significant impact on your business. We understand many of the challenges that tour guides face when dealing with difficult customers and the importance of proactive measures to ensure exceptional experiences for our guests. In this article, we will explore the complexities that tour guides encounter and how tour operators can pre-empt and avoid them altogether by training guides so that they are prepared and equipped to navigate these sensitive situations.

Understanding The Nuances of Cultural Differences

Interacting with people from all over the world and learning about different cultures is one of the main attractions of working in the tourism industry. However, lack of knowledge about your guests’ culture can cause potential offence and lead to serious issues with customer satisfaction. How, as tour operators, can you navigate this complex issue?

Firstly, do a little research into customer profiling. Break down which countries your guests come from and which age groups they belong to. This will be a lot easier for some operators than for others, if you directly target certain markets you will already have a good idea of what your audience is looking for. But even if you know your specific audience already, you may not have done your research into common etiquette in their specific country.

Next, get reading! While your guests may be in a culture foreign to them, it’s also important that you take the initiative to have an understanding of theirs. The internet is your best friend for finding out about cultural etiquette around the world. Sites like eDiplomat (opens in a new tab) offer insight into areas such as body language, dress, and gender relations in different cultures. This allows you to anticipate any situations that might occur and prepare for any possible misunderstandings between guests of different nationalities and your guides. We also recommend reading up on cultural differences in tourism, there are plenty of books that explore the topic (opens in a new tab) .

Because it may be a subtle adjustment, it’s possible that it will go unnoticed by your guests, but believe me, behind-the-scenes work like this will contribute to the success of the tour, and on that more rare occasion where it does go directly noticed, it will most certainly be appreciated. The smallest anticipation also has great value in preventing potentially uncomfortable situations or interactions.

A Tour Operator’s Experience: Secret Paradise Maldives

Learning about cultural differences works both ways. Secret Paradise (opens in a new tab) who run tours and holidays in the Maldives often have to prepare their guests for a new cultural experience. What many visitors to the islands are unaware of is that the Maldives is an Islamic country, which means tourists need to consider things like conservative clothing when exploring, and alcohol not being so readily available compared to non-Islamic countries.

One of Secret Paradise’s guides, Mashir Ali, gave us insight into how to convey cultural differences and traditions to guests. As he explains it, the key to avoiding miscommunication is setting clear expectations prior to arrival so guests feel prepared. He suggested adding information to the booking process or as part of a briefing before the tour starts. Mashir also pointed out that it’s important not to dismiss guests’ concerns or dissatisfaction, but to acknowledge that you understand their position and turn it into a positive conversation.

You can also help guests understand your position by explaining the reasons for certain rules and traditions. Mashir said that when guests have a clear understanding of the culture, they are much more receptive to advice from tour operators and are less defensive. On his tours, Mashir does this by explaining that Secret Paradise is a responsible and sustainable tour company and following local customs and practices plays an important role in complying with their company ethos.

No one wants to feel scolded, but it’s also the responsibility of the guide to ensure a respectful environment by informing guests of necessary information and properly discussing any potential areas of discomfort. Secret Paradise offers visitors information about local culture at various stages on their website, in their FAQs (a place where many users will look for information they may not have considered) and they also dedicate a page to the topic (opens in a new tab) .

Pleasing the Seemingly Pleased Customer

Perhaps the most disconcerting issues with guests arise when you aren’t expecting it. When you’ve finished a tour and everyone has engaged with your subject, mixed well, and the tour, in general, appears to have been a success. Then you see it. The scathing review. These are the comments that hurt the most because, unlike the know-it-alls and the openly rude customers, this person leaves you feeling unaware and out of touch with how the tour experience really was.

Moments like these highlight the importance of hiring and training guides to be attuned to nuances. A guide who is hyper-aware of small gestures and interactions that reveal how a guest is truly feeling is key to avoiding the unexpected dissatisfied customer. No one explains this better than tourism guru Nikki Padilla Rivera. She talks about empathy (opens in a new tab) being an essential quality in tour guides. It’s important to keep in mind that not everyone shows their emotions in the same way.

Training your guides to understand this, and giving them the tools to cater to the different personality types in a group, is a great way to keep customers satisfied time and time again. Teach guides to look out for group dynamics, in order to to ensure big personalities feel like they are being heard without ignoring more reserved guests who find the louder characters obnoxious. It’s a matter of being aware of your individual guests’ self-esteem and how the guide’s actions can have huge consequences (opens in a new tab) not only on this self-esteem but also on guests’ feedback. This balance is an art form, but it’s something everyone can learn.

Be sure to consider this in your hiring process (opens in a new tab) . Look out for guides who show a tendency for being empathetic, who actively listen and will make guests feel heard and valued.

Challenges Facing Female Guides

We live in a world of intersectionality and it’s time for the tourism industry to acknowledge this. As an operator, don’t group all your tour guides’ issues under the same umbrella, by doing this you are likely to miss more complex issues facing guides of different genders, sexuality, and race.

Trip Kinetics has expressed the challenges facing female guides so eloquently that we urge you to read their article. (opens in a new tab) They discuss the difficult situations that female guides can be confronted with, such as guests flirting with guides and making them feel uncomfortable, being asked personal questions, and guests trying to take control of the tour. These are not rare, isolated incidents, so what can tour operators do to protect and prepare their employees?

Lead with support. Make sure your guides know you do not accept behaviour from guests that makes them feel uncomfortable. This sounds simple, but transparency about your policies can save employees a lot of anxiety and will give them the confidence to bring any issues to you. Once you have clearly established that guides don’t need to put up with such situations, you should acknowledge that as an employer you cannot be on every tour and prevent your guides from ever finding themselves in uncomfortable positions. Train guides on how to diffuse these situations and give them a clear plan of action. Much like cognitive behavioural therapy (opens in a new tab) , set up role-plays in training (opens in a new tab) where the team can put protocols into practice. Guides may still experience anxiety when such a situation arises, but they will have the confidence from previously workshopping it and the tools to navigate these types of complex situations.

Dealing With the Unexpected

The importance of training is often overlooked. As with training guides for situations they can expect to encounter, it’s also important to train them for the unexpected (opens in a new tab) . This is not the impossible task it appears to be. The unexpected is not so unfamiliar when you have a band of guides with a wealth of experience and knowledge. Try brainstorming issues that they have come across on tours and discuss different ways of dealing with situations and the possible consequences. Then, you guessed it, go back to role-play! Let guides see how it feels to react to a scenario rather than just talk about it.

Teach the importance of flexibility as new guides (and even experienced guides!) may be demoralised by guests deep in their own conversations or the distraction of a passing street performer. Come up with back-up plans for anticipated issues. For example, allocating time into the schedule for guests to enjoy spur-of-the-moment activities, having a plan B if a shop on the tour is closed (such as other shops you can visit instead). Hold some improvisation sessions where guides can practise jumping back into stories after an interruption.

Post Pandemic

In an era marked by the profound lessons of the pandemic, one invaluable realization emerges: the significance of prioritizing mental well-being in all facets of our existence, including the realm of work. Amidst this context, nurturing the emotional resilience of tour guides becomes paramount. By equipping them with the necessary tools to navigate challenging situations, such as understanding cultural differences, fostering empathy, navigating difficult customer interactions, managing unexpected disruptions, and addressing pandemic-related frustrations, we can alleviate their anxieties and empower them to excel in their roles. Ultimately, this proactive approach not only enhances their performance, but also guarantees a higher level of customer satisfaction.

If you want help creating a blog that helps communicate your company’s message to guests, or to redesign your site so that it contains content that clearly addresses customer anxieties, get in touch with us (opens in a new tab) . We can produce content and design pages that improve customer satisfaction and reduce challenges for your guides.

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English for Tour Guides

Being a tour guide is a very important job. In many cases, the tour guide is a traveller's first impression of a foreign country. In other cases a tour guide may be responsible for teaching tourists about the culture and sites in a city or town. In addition, many tour guides hold the responsibility of teaching tourists about safety. Even if you are only responsible for taking a tourist from the airport to his or her hotel, it is your responsibility to make the short trip interesting, informative, and safe. The following pages will help you learn some important vocabulary and phrases that you can use with your English-speaking tourists. Check your understanding as you go.

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Why good tour guides are important.

• July 28, 2023

The importance of good tour guides for a successful travel experience

When customers book a travel experience with your business, they come with expectations. They rely on your expertise, your local knowledge, and your ability to provide them with an amazing experience.

In case they booked a travel experience that involves a tour guide, they want to travel worry-free. With someone else having the responsibility. The quality of the guide is therefore essential for satisfied customers. A good guide is able to boost the travel experience and add additional value. While a lesser guide does the opposite: leaving customers disappointed and dissatisfied.

A good tour guide does not only boost the travel experience for customers. But they are also responsible for making sure the trip creates positive impact on the destination and minimises negative impact.

“Local tour guides and drivers are the principal interface between tourists, the travel experience, the local community and the environment, and therefore have a huge responsibility.”

In this article

• The importance of good tour guides

The qualities of a good tour guide

Tour guides and sustainability, sustainable tour guide training, reminder guidelines.

• The significance of personal connection

Value your good tour guides

Tour guides have a huge responsibility during the travel experience. Not everyone is or can become a good tour guide. We’ve listed six most important qualities for a good tour guide to take into account.

1. Outgoing and engaging

To make travellers feel comfortable during a travel experience, the tour guide needs to be enthusiastic, outgoing, and engaging. Their task is to involve all people in the group and to create a happy and safe environment. They should be easily approachable for questions or concerns and also invite travellers to be curious and ask more questions.

2. Good communication skills

Besides being outgoing and engaging it’s important the tour guide has good and clear communication skills. This is necessary to make sure everyone is aware of the (day) planning and what’s expected of them. Good communication skills also come in handy when explaining specific do’s and don’ts in a sensitive destination.

3. Knowledgeable and passionate

The true added value of a good tour guide is their local knowledge. When visiting a destination, travellers are interested in for example local habits, foreign fruits, and history facts. They will always look at the guide first for further explanation and background information. Preferably, the tour guide is an expert and passionate about the destination.

4. Organised and punctual

Travellers having to wait on their tour guide because they’re late, are often stressed. And might be dissatisfied about the start of the travel experience. So, it’s important for the guide to always be on time, to have a clear structure and to follow the set itinerary . In case the customer requires a change, this could be possible but only when feasible and well-planned.

5. Patient and able to manage a crisis

Not all travellers are easy-going and flexible. A good tour guide knows how to take care of slower or difficult people. They have to remain patient at all times. They also know what to do in case of an emergency: handling the crisis while maintaining a calm atmosphere where possible.

6. Trained and qualified

It’s not a fundamental quality of a good tour guide, but it does add value to have trained and qualified guides. Guides with an official guide training and/or license are professionally trained to be a tour guide. They are able to organise and run a travel experience following official guidelines.

“We know that it’s not possible to provide an unforgettable travel experience without an excellent tour guide” – Anna Grodzki, manager of Matoke Tours Uganda.

When you are invested in good tourism , you want your travel experiences to be operated in a responsible way. Your tour guides are at the front of the operations and responsible for what actually happens during the travel experience. Therefore, it’s important they are aware and trained on your sustainability policy and practices.

In terms of sustainability, there are five main tasks of a tour guide during a travel experience. By adhering to these guidelines, they’re ensuring a responsible and good travel experience.

1. Treating local communities respectfully

Especially during community-based travel experiences, but also when simply visiting a local market, treating locals with respect is key. Tourism should benefit the local communities and provide positive impact. The tour guide sets the right example by treating locals with respect and ensuring the travellers do as well. A good guide also encourages authentic interaction.

2. Protecting the natural resources

Same as treating locals with respect, natural resources should be protected and well taken care of. This entails not touching and taking any protected flora and fauna from the environment, staying on the tracks, and always taking (plastic) waste out of nature . The guide is responsible for making sure travellers adhere the same guidelines.

3. Ensuring animal welfare

Travel experiences with wildlife are always sensitive and for the sake of the animals, tour guides have to make sure they’re treated well. Not only do they again set the right example, they’re also responsible for reporting mistreatment of animals. Their role is to explain to travellers why certain (captive) animal travel experiences are a no-go and highlight the animal-friendly alternatives.

4. Driving safe and responsible

When driving, the tour guide needs to follow responsible and safe driving guidelines. Keeping to the speed limits, staying on the designated roads, and turning off the engine when standing still are basic aspects. Also, the use of mobile phones is not responsible driving behaviour. In case of safaris , the guide is expected to keep a clear distance from wildlife and to always give them right of way.

5. Raising awareness and educate travellers

During the travel experience, it’s the tour guide’s responsibility all travellers behave responsibly. Even though they should already be informed before their trip, the guide’s task is to remind them and to explain certain rules and regulations. It’s about raising awareness and encouraging travellers to contribute to good tourism during their travel experience.

The most efficient way to make sure your tour guides are following your good tourism practices is training. Provide them with your sustainability policy and explain its practical implementation. Include tasks and guidelines they can relate to and also easily put into practice.

Tour guides are more likely to comply to (new) guidelines and rules if they’re part of the development process. And if they feel they’re contributing to a good cause. Organise a brainstorm session or workshop, ask for their opinion and give them a say. They have more local knowledge and can come up with interesting practices that are useful for everyone.

Best practice example

Matoke Tours’ specialised travel guide training program helps local guides excel in cultural tourism and outdoor adventure tours in Uganda.

To remind them about their training, develop a short one-page document with the practical sustainability guidelines. These guidelines can either be a reminder or a supplement of the actual training. It’s also very valuable to provide to new or freelance tour guides you’ve never worked with before.

By providing tour guides with physical guidelines, they’ll know exactly what’s expected of them on the job. Include the guidelines in their contract but also place them in the vehicles. Not only are they be reminded of it all times, but travellers also notice your effort and their commitment.

If you don’t work with local tour guides directly, make sure your local partner informs and trains them on your basic (good tourism) principles.

“90% of travellers want to experience a destination ‘like a local’ – GetYourGuide”

The significance of authenticity and personal connection

Tourism today is all about authenticity and personal connections, making incredible travel experiences possible. Beyond having knowledgeable and responsible guides, it’s the genuine stories they share that truly captivate travellers. People no longer just want to sightsee; they yearn to experience a destination “like a local.”

A recent survey by GetYourGuide revealed that 90% of travellers express a strong desire to explore a destination from a local’s perspective. Notably, over 60% of millennials emphasize the importance of authenticity in their experiences. This highlights the growing significance of genuine encounters that resonate deeply with travellers. And who could be better suited to foster these connections than knowledgeable guides who possess unique insights into the destination?

Establishing a personal connection with travellers is essential. When travellers bond with their guide, they feel at ease, allowing them to immerse themselves in local culture with curiosity and enthusiasm. The guide becomes a cherished companion, sharing personal stories, historical backgrounds, and adjusting narratives spontaneously based on the travellers’ interests.

To cultivate this essential connection, we present four key tips:

1. Showcasing guides on your website

Provide potential travellers with a glimpse into the personalities and expertise of your guides by featuring them on your website . Introduce each guide, highlight their unique backgrounds and experiences. When travellers can familiarise themselves with the guide beforehand, it boosts excitement and comfort right from the beginning of the journey.

2. Inquiring about travellers’ interests

Prioritise understanding your travellers by asking about their interests after booking. A brief, optional survey with multiple-choice questions about their favorite foods, animals, and other relevant preferences can offer valuable insights. Armed with this knowledge, your guides can create personalised experiences tailored to each individual’s interests.

3. Embrace flexibility in itineraries

To foster authentic and personalised connections, avoid strict scripts and itineraries. Allow your guides to integrate the travellers’ interests gathered from the survey and tailor the experience accordingly. While ensuring essential experiences are covered, the flexibility to accommodate spontaneous detours, such as visiting a local food market or discovering a hidden gem, will enhance overall satisfaction.

4. Encourage engaging conversations

Motivate your guides to engage in meaningful conversations with travellers throughout the experience. By actively listening to their needs, preferences, and curiosities, guides can better understand the group dynamics and adjust their storytelling accordingly. This creates an environment where open dialogue is valued, fostering cultural exchange and authentic connections.

Good and responsible tour guides are hard to find but worth so much if you have found them. Invest time or money in working with reliable partners or train guides yourself. Taking good care of your guides benefits your business and make you more successful long-term.

Committed and happy guides do their best to provide your travellers with the trip of their lifetime by taking that extra step. When done well, this results in satisfied and hopefully repeating customers.

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You have been working all days and you have been good to me and helping me with your good institution learning and guide me through good profession

Great to see you’re benefitting from our content. Looking forward to support you in completing the online course Samuel!

Good article on tour guide. I personally liked this article and will train our local tour guides as mentioned in this article. Once again thanks for sharing this article.

For ur kind information I’m a tour operator based here in Kathmandu, Nepal.

Very good to hear you liked the article and that you’re going to put it into practice. Good luck!

Very practical and informative guidelines. Ii has added alot to my knowledge as tour guide.

Very good to hear Adam!

Anne de Jong

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What does a tour guide do?

Would you make a good tour guide? Take our career test and find your match with over 800 careers.

What is a Tour Guide?

A tour guide provides assistance, information, and guidance to individuals or groups of tourists during their travels. Their primary role is to enhance the travel experience by sharing knowledge and insights about the destinations, attractions, and cultural aspects of the places being visited. Tour guides are well-versed in the history, geography, culture, and traditions of the locations they cover, and they use their expertise to educate and entertain the tourists.

Tour guides are responsible for organizing and leading tours, ensuring that the itinerary is followed, and the group stays on schedule. They may work in various settings, including cities, historical sites, natural landscapes, or cultural landmarks. During tours, guides provide commentary, answer questions, and engage with the tourists, creating an interactive and immersive experience. They may also assist with logistical matters, such as arranging transportation, coordinating entry to attractions, and recommending places to eat or shop.

What does a Tour Guide do?

Tour guides bring destinations to life by providing valuable expertise and insights. While guidebooks and online resources can offer information, tour guides offer a unique and personalized experience that cannot be replicated.

Duties and Responsibilities Tour guides have a range of duties and responsibilities to ensure a smooth and enjoyable travel experience for tourists. Some of the key responsibilities include:

• Planning and organizing: Tour guides research and plan tour itineraries, considering factors such as the duration of the tour, the interests of the group, and the availability of attractions. They arrange transportation, accommodation, meals, and any necessary permits or tickets, ensuring that everything is well-coordinated.
• Providing information and commentary: A primary role of tour guides is to offer informative and engaging commentary about the destinations being visited. They share historical facts, cultural insights, and interesting anecdotes to educate and entertain tourists. Guides should have a deep understanding of the locations, including their history, architecture, local customs, and traditions.
• Leading tours and managing groups: Tour guides are responsible for leading the group throughout the tour. They ensure that the group stays together, follows the itinerary, and adheres to any safety guidelines. Guides should have good organizational and leadership skills to manage groups of varying sizes and diverse backgrounds.
• Assisting with logistics: Tour guides handle practical aspects of the tour, such as coordinating transportation between sites, arranging entry to attractions, and managing timing to optimize the itinerary. They provide directions, answer questions, and offer recommendations for meals, shopping, and other activities.
• Ensuring safety and security: Guides prioritize the safety and security of the tourists. They inform the group about potential risks or hazards, and they take necessary precautions to prevent accidents or incidents. In emergency situations, guides should be prepared to provide assistance and follow appropriate protocols.
• Interacting and engaging with tourists: Tour guides create a welcoming and interactive environment for tourists. They foster a positive and friendly atmosphere, encourage questions, and actively engage with the group. Guides should be approachable and adaptable, catering to the needs and interests of the tourists.
• Resolving issues and addressing concerns: Tour guides act as a point of contact for tourists, addressing any concerns or issues that may arise during the tour. They handle complaints, resolve conflicts, and provide assistance or alternative solutions when needed.
• Promoting responsible and sustainable tourism: Guides play a crucial role in promoting responsible tourism practices. They educate tourists about local customs and cultural sensitivities, encourage respectful behavior towards local communities and the environment, and advocate for sustainable travel practices.

Types of Tour Guides There are various types of tour guides, each specializing in different areas and catering to specific types of tours. Here are some common types of tour guides and a brief description of what they do:

• City Tour Guides: City tour guides specialize in providing tours within a specific city or urban area. They are well-versed in the history, architecture, landmarks, and culture of the city. Their role is to guide tourists through popular attractions, historical sites, and local neighborhoods, offering insights and commentary along the way.
• Cultural Tour Guides: Cultural tour guides focus on highlighting the cultural aspects of a destination. They provide in-depth knowledge about local traditions, customs, festivals, and arts. These guides may accompany tourists to museums, art galleries, cultural events, or religious sites, helping them understand and appreciate the cultural significance of these places.
• Ecotourism Guides : Ecotourism guides are responsible for designing and planning itineraries that are environmentally and culturally responsible, researching the destination, developing educational materials, preparing necessary equipment, and coordinating logistics such as transportation, accommodation, and meals.
• Adventure Tour Guides: Adventure tour guides lead tours focused on outdoor activities and adventure sports such as hiking, rock climbing, kayaking, or skiing. They possess skills and knowledge in the specific activities offered, ensuring the safety of participants while providing guidance and instruction. Adventure guides may take tourists to remote and challenging locations, coordinating logistics and providing a thrilling experience.
• Historical Tour Guides: Historical tour guides specialize in providing detailed insights into the history of a destination. They are knowledgeable about specific historical periods, events, and significant landmarks. These guides often work in historical sites, monuments, or archaeological sites, sharing historical context and stories that bring the past to life for tourists.
• Specialized Tour Guides: Specialized tour guides cater to niche interests or specific types of tours. Examples include food tour guides who focus on culinary experiences, wine tour guides who provide expertise on vineyards and wine tasting, or art tour guides who lead tours in museums and art galleries, offering interpretations of artworks.

Are you suited to be a tour guide?

Tour guides have distinct personalities . They tend to be social individuals, which means they’re kind, generous, cooperative, patient, caring, helpful, empathetic, tactful, and friendly. They excel at socializing, helping others, and teaching. Some of them are also enterprising, meaning they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic.

Does this sound like you? Take our free career test to find out if tour guide is one of your top career matches.

What is the workplace of a Tour Guide like?

The workplace of a tour guide can be quite diverse and dynamic, offering a mix of indoor and outdoor environments. One aspect of their workplace involves cultural and urban settings. City tour guides, for instance, operate within bustling cities, leading tourists through streets, squares, and iconic landmarks. They may work in vibrant neighborhoods, historic districts, or cosmopolitan areas, immersing tourists in the local culture and urban atmosphere. These guides navigate through crowded streets, interact with locals, and provide insights into the city's history, architecture, and vibrant lifestyle. They may also lead tours in museums, art galleries, or cultural centers, where they can showcase the city's artistic and cultural offerings.

Another significant aspect of a tour guide's workplace is outdoor settings. Nature and wildlife tour guides find themselves working in breathtaking natural landscapes, such as forests, mountains, or coastal areas. These guides lead groups on hikes, nature walks, or wildlife safaris, sharing their knowledge about the local flora, fauna, and ecosystems. Their workplace is characterized by stunning scenery, serene environments, and opportunities for visitors to connect with nature. Adventure tour guides also operate in outdoor settings, taking tourists on thrilling activities like rafting, rock climbing, or skiing. They work in adventurous and often remote locations, ensuring the safety of participants while providing an adrenaline-pumping experience.

Additionally, the workplace of a tour guide can extend to various modes of transportation. They may lead tours on buses, boats, trains, or even walking tours, utilizing different forms of transportation to explore diverse attractions and destinations. This allows guides to provide a comprehensive experience, showcasing various facets of a region while offering comfort and convenience to tourists.

Tour Guides are also known as: Tourist Guide

Travel Guides, Info & Tips Blog

The Top 25 Qualities of an Effective Tour Guide-Guiding the Way

Are you passionate about travel and enjoy sharing your knowledge with others? Becoming a tour guide might be the perfect career path for you. Being a practical tour guide requires a unique set of skills and qualities that go beyond simply knowing the facts about a destination. In this article, we will explore the 25 qualities of a practical tour guide and how they contribute to creating memorable and enriching travel experiences.

Being an effective tour guide is not just about knowing the destination but also about possessing a range of qualities that enhance the overall experience for travelers. From excellent communication skills to a deep passion for the subject matter, a practical tour guide can make all the difference in creating memorable and meaningful experiences for their guests. 

In this article, we will explore 25 essential qualities for any tour guide looking to excel in their profession. Whether you are already a tour guide or aspiring to become one, this comprehensive guide will provide valuable insights and tips to enhance your skills and become an exceptional tour guide.

Table of Contents

What Qualities Do I Need To Be A Tour Guide?

To be a successful tour guide, there are several essential qualities that you should possess.

• Firstly, strong communication skills are vital. As a tour guide, you will need to convey information to your clients clearly and engagingly effectively. Excellent verbal and written communication skills will help you effectively communicate historical facts, local customs, and interesting anecdotes.
• Secondly, a deep knowledge and passion for the subject matter is crucial. Whether you are guiding tourists through a historical city, leading a nature hike, or conducting a food tour, you should have a thorough understanding of the area’s history, culture, and attractions. This knowledge will not only enhance your credibility as a guide but also enable you to answer questions and provide interesting insights to your clients.
• Lastly, being personable and friendly are essential qualities for a tour guide. You will interact with people from various backgrounds and cultures, so being approachable and adaptable is critical. Your enthusiasm and positive attitude will not only make the tour more enjoyable for your clients but also help create a welcoming and inclusive environment.

In conclusion, to be a successful tour guide, you should possess strong communication skills, a deep knowledge and passion for the subject, and be personable and friendly. These qualities will help you effectively engage and connect with your clients, making their experience memorable and enjoyable.

What Skills Make A Tour Guide With 5-Star Quality?

Regarding being a tour guide with 5-star quality, several critical skills are essential. Firstly, excellent communication skills are crucial. A tour guide must effectively convey information, engage with their audience, and answer questions. Clear and concise communication is essential to ensure tourists have a memorable and enjoyable experience.

In addition to communication skills, a tour guide should also have extensive knowledge and expertise in the area they are guiding. This includes historical facts, cultural insights, and local tips and recommendations. A 5-star tour guide is well-prepared and can provide accurate and exciting information, enhancing the tour experience.

Furthermore, a tour guide with 5-star quality must possess exceptional customer service skills. They should be friendly, approachable, and able to create a positive and welcoming atmosphere. A great tour guide understands the importance of personalizing the experience for each tourist and goes above and beyond to ensure their satisfaction. From anticipating needs to providing an exceptional level of service, these skills are vital in creating a memorable tour experience.

What Is The Most Important Quality Of Becoming An Effective Tour Guide?

When it comes to becoming a practical tour guide, several qualities are important to possess. However, one of the most crucial qualities is knowledge. A tour guide must have extensive knowledge about the destination they are guiding tourists through. This includes knowing about the history, culture, landmarks, and other important aspects of the place. Being well-informed allows the tour guide to provide accurate and interesting information to the tourists, enhancing their overall experience.

In addition to knowledge, communication skills are also essential for an effective tour guide. Communicating clearly and concisely is important in delivering information to the tourists. A tour guide must be able to articulate their thoughts and ideas in a way that is easily understandable to a diverse group of people. Good communication skills also involve listening to the tourists’ questions and feedback and being able to respond appropriately.

Lastly, enthusiasm and passion for the job set apart a great tour guide from an average one. A tour guide who is genuinely excited about the destination and their role in showcasing it will be able to create a positive and engaging atmosphere for the tourists. Their enthusiasm will be contagious, making the tour more enjoyable and memorable for everyone involved.

What Are The 5 Roles Of A Tour Guide?

A tour guide plays multiple roles in ensuring a successful and enjoyable travel experience for their guests. Here are the five primary roles of a tour guide:

1. Informer:  The primary role of a tour guide is to provide accurate and relevant information about the destination. They should be knowledgeable about the history, culture, landmarks, and other significant aspects of the place. Tour guides should be able to answer questions, share interesting facts, and engage their guests in informative discussions.

2. Interpreter:  Tour guides bridge the gap between different cultures and languages. They act as interpreters, translating information and conversations for their guests. They ensure effective communication between locals and visitors, enhancing the understanding and appreciation of the destination.

3. Organizer:  Tour guides are responsible for planning and organizing the itinerary. They arrange transportation, accommodation, and activities, ensuring a smooth and efficient travel experience. They handle logistics, such as coordinating schedules, managing reservations, and running any unforeseen circumstances that may arise during the trip.

25 Qualities Of An Effective Tour Guide Pdf

To view a PDF document that provides more detailed information on these 25 qualities of a practical tour guide, please click the link below: 25 Qualities of an Effective Tour Guide PDF.

25 Qualities Of An Effective Tour Guide Ppt

https://www.slideshare.net/jen199629/qualities-of-an-ideal-tour-guide

Skills Of A Tour Guide

• Communication Skills:
• Clear and confident speaking voice
• Appropriate language for the audience
• Ability to engage and connect with travelers
• Responsive to questions and concerns
• In-Depth Knowledge:
• Strong understanding of the destination’s history, culture, and attractions
• Staying updated on current events and changes in the area
• Organization and Time Management:
• Creating well-planned itineraries
• Efficient coordination of transportation and accommodations
• Handling unexpected situations effectively
• Interpersonal Skills:
• Building rapport with clients
• Friendliness and approachability
• Patience and attentiveness
• Sense of Humor:
• Creating a relaxed and enjoyable atmosphere

These skills and qualities collectively contribute to a tour guide’s ability to offer travelers an exceptional experience during their journey.

Characteristics of an Exceptional Tour Guide

• Knowledgeable:  Possesses in-depth knowledge of the destination’s history, culture, and attractions.
• Excellent Communication Skills:  Communicates information clearly and effectively to travelers.
• Enthusiastic:  Inspires excitement and engagement among tour participants with their passion for the subject matter.
• Flexible:  Adapts easily to unforeseen situations and changes in the itinerary.
• Organized:  Ensures a smooth and efficient tour experience through careful planning and preparation.
• Problem-Solving Abilities:  Capable of finding solutions quickly and efficiently, especially in challenging situations.
• Multilingual:  Speaks multiple languages to cater to a diverse group of travelers.

How to Become an Effective Tour Guide

• Gain Extensive Knowledge:  Conduct thorough research to acquire a deep understanding of the destination you’ll be guiding.
• Develop Communication Skills:  Practice and consider attending public speaking courses to improve your ability to convey information effectively.
• Cultivate Enthusiasm:  Stay curious and continuously learn about new attractions and experiences to maintain a high passion for your subject.
• Enhance Adaptability:  Seek opportunities to work in different environments and practice handling unexpected situations to become more flexible.
• Improve Organizational Skills:  Create detailed itineraries and proactively plan logistics for a well-organized tour.
• Sharpen Problem-Solving Abilities:  Participate in scenario-based training programs or seek advice from experienced tour guides to become a more effective problem solver.
• Learn Additional Languages:  Consider taking language courses or participating in immersion programs to become multilingual.

10 Characteristics Of A Tour Guide

• Knowledgeable
• Communication skills
• Flexibility
• Organizational skills
• Interpersonal skills
• Problem-solving
• Professionalism
• Sense of humor

As A Tour Guide, How Will You Manage Tourist With High Expectations?

Strategies for Managing Tourists with High Expectations

1. Listen Actively:  Listen to tourists’ expectations, interests, and preferences.

2. Manage Expectations:  Be transparent about what the tour can realistically offer and set clear expectations.

3. Provide Detailed Information:  Ensure tourists have comprehensive information about the tour itinerary, attractions, and activities.

4. Be Knowledgeable and Professional:  Demonstrate expertise in destinations, history, culture, and local customs.

5. Offer Personalized Experiences:  Tailor the tour to cater to individual preferences, arranging special interests-based activities.

6. Maintain Effective Communication:  Keep tourists informed about changes and provide alternative options.

7. Handle Complaints Professionally:  Address dissatisfaction empathetically, offering solutions to resolve concerns.

8. Seek Feedback:  Encourage tourists to provide feedback after the tour to improve future experiences.

What makes a great tour guide and host? | Rick Steves | TEDxSeattleSalon

In conclusion, a practical tour guide is vital in crafting unforgettable travel experiences. With extensive knowledge, excellent communication, and adaptability, they enrich journeys and create lasting memories. Beyond information, they foster a sense of camaraderie and storytelling, making them essential for exceptional adventures.

In conclusion, an effective tour guide plays a vital role in crafting unforgettable travel experiences. With qualities such as extensive knowledge, excellent communication, and adaptability, they enrich journeys and create lasting memories. Beyond information, they foster a sense of camaraderie and storytelling, making them essential for exceptional adventures.

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Guide

How To Get A Tour Guide License

Published: December 12, 2023

Modified: December 28, 2023

by Dinnie Ostrowski

• Plan Your Trip
• Travel Tips

Introduction

Becoming a tour guide is an exciting and fulfilling career choice for those who have a passion for travel, exploration, and sharing their knowledge with others. As a tour guide, you have the opportunity to immerse yourself in different cultures, showcase breathtaking landmarks, and create unforgettable experiences for your clients.

However, being a tour guide is not just about having a love for travel; it requires a certain level of expertise and professionalism. One of the crucial steps towards becoming a professional tour guide is obtaining a tour guide license. This license not only provides credibility but also allows you to legally operate as a tour guide.

In this comprehensive guide, we will walk you through the process of obtaining a tour guide license, from the requirements to the exam preparation and beyond. Whether you’re considering a career as a tour guide or currently working in the industry and looking to formalize your credentials, this article will provide you with all the information you need to get started.

So, let’s dive in and explore the world of tour guide licensing!

Why Become a Tour Guide?

Becoming a tour guide offers a unique and rewarding career path with numerous perks and advantages. Here are some compelling reasons why you should consider becoming a tour guide:

• Passionate about Travel: If you have a deep love for exploring new destinations and immersing yourself in different cultures, being a tour guide allows you to turn your passion into a profession. Every day on the job is an opportunity to explore new places, discover hidden gems, and share your enthusiasm with others.
• Sharing Knowledge: As a tour guide, you have the privilege of sharing your extensive knowledge and expertise with travelers. Whether it’s historical landmarks, local traditions, or interesting anecdotes, you get to educate and entertain your clients, providing them with a deeper appreciation of the destinations they visit.
• Creating Memorable Experiences: Being able to create unforgettable experiences for your clients is one of the most rewarding aspects of being a tour guide. From witnessing awe-inspiring natural wonders to participating in unique cultural activities, you have the power to make a profound impact on people’s lives, leaving them with cherished memories that last a lifetime.
• Flexibility and Independence: As a tour guide, you have the freedom to choose your schedule and work on a freelance basis or with a tour company. This flexibility allows you to strike a healthy work-life balance and pursue other interests or personal commitments.
• Personal Growth and Development: Being a tour guide requires continuous learning and self-improvement. You have the opportunity to expand your knowledge about different destinations, develop your communication and leadership skills, and enhance your cultural awareness. It’s a career that promotes personal growth and allows you to constantly evolve.
• Meeting New People: One of the most enjoyable aspects of being a tour guide is the chance to meet people from all walks of life. You get to interact with travelers from different countries, backgrounds, and cultures, fostering connections and friendships that transcend borders.

These are just a few of the many reasons why becoming a tour guide can be a fulfilling and gratifying career choice. It offers a unique blend of adventure, learning, and personal growth, allowing you to embark on a journey like no other.

Requirements for Obtaining a Tour Guide License

Obtaining a tour guide license requires meeting specific requirements set by the regulatory authorities in your region or country. While the exact requirements may vary, here are some common prerequisites:

• Minimum Age: Most jurisdictions require tour guides to be at least 18 years old or older.
• Educational Background: While a formal educational background may not be mandatory, some regions may require tour guides to have completed a high school diploma or equivalent.
• Language Proficiency: Depending on the location and target audience, tour guides may need to demonstrate fluency in one or more languages. Proficiency in English is often a requirement in many tourist destinations.
• Knowledge and Expertise: Tour guides are expected to have a comprehensive understanding of the destinations they operate in, including historical significance, cultural traditions, and local attractions. Some regions may have specific knowledge requirements, such as passing a geography or history exam.
• First Aid and Safety Training: To ensure the safety of their clients, tour guides may be required to undergo first aid and safety training. This may include certification in CPR (Cardiopulmonary Resuscitation) or other relevant courses.
• Background Checks: Many jurisdictions require tour guides to undergo background checks to ensure they have no criminal record or history of unethical behavior.
• Licensing Fees: There may be licensing fees associated with obtaining a tour guide license. These fees can vary depending on the jurisdiction and may need to be renewed periodically.

It’s important to note that the specific requirements for obtaining a tour guide license can vary from country to country or even from region to region within a country. It is recommended to research and consult the regulatory authorities or tourism organizations in your desired location to ensure you meet all the necessary criteria and understand the process.

Once you have a clear understanding of the requirements, you can begin exploring tour guide training programs to gain the necessary knowledge and skills to excel in your career as a tour guide.

Researching Tour Guide Training Programs

Acquiring the right training and education is essential to becoming a successful and proficient tour guide. It is important to thoroughly research and evaluate tour guide training programs to find the one that meets your specific needs and goals. Here are some factors to consider when researching tour guide training programs:

• Accreditation and Reputation: Look for training programs that are accredited by recognized tourism authorities or institutions. Research the reputation of the training provider and read reviews or testimonials from previous students.
• Curriculum and Course Content: Evaluate the curriculum and course content of the training program. Ensure that it covers essential topics such as destination knowledge, customer service, communication skills, safety procedures, and other relevant areas specific to tour guiding.
• Delivery Method: Consider the delivery method of the training program. Some programs may be offered online, while others may be conducted in-person or through a combination of both. Choose a format that suits your learning style and availability.
• Duration and Schedule: Assess the duration of the training program and the schedule of classes or modules. Determine if it fits your availability and if you can commit to the required time for learning.
• Practical Training and Field Experience: Look for programs that offer practical training and hands-on experience. Practical exercises, site visits, and opportunities to shadow experienced tour guides can greatly enhance your learning and skill development.
• Certification and Licensing: Check if the training program provides certification or prepares you for the tour guide licensing exam in your region. Having recognized certification can enhance your credibility and increase your chances of securing employment or starting your own tour guide business.
• Cost and Financial Aid: Consider the cost of the training program and whether any scholarships, grants, or financial aid options are available. It’s important to evaluate the value of the program in relation to its cost.
• Networking Opportunities: Find out if the training program offers networking opportunities or connections with industry professionals. Building a strong network can open doors to job opportunities and mentorship.

Take your time to compare different tour guide training programs, gather information, and ask questions to ensure you make an informed decision. Remember, the quality of your training can have a significant impact on your future as a tour guide. Once you have selected a training program, you can proceed with the application process and work towards obtaining your tour guide license.

Choosing the Right Tour Guide Training Program

Choosing the right tour guide training program is crucial to your success as a professional tour guide. With numerous options available, it’s important to consider the following factors in order to make an informed decision:

• Reputation and Accreditation: Look for training programs with a solid reputation and accreditation from recognized tourism organizations or institutions. This ensures that the program meets industry standards and provides reputable certification upon completion.
• Curriculum: Evaluate the curriculum and course content. It should cover essential topics such as destination knowledge, guiding techniques, customer service, safety protocols, and communication skills. Consider whether the program aligns with your specific interests and goals.
• Delivery Method: Determine whether the training program is offered online, in-person, or through a combination of both. Choose a method that suits your learning style and availability. Online programs offer flexibility, while in-person programs provide hands-on experience and networking opportunities.
• Duration and Schedule: Consider the duration of the program and its scheduling. Evaluate whether it fits your timeframe and commitments. Some programs may be intensive and time-consuming, while others may be more spread out over a longer period.
• Practical Experience: Look for programs that offer practical training and field experience, such as simulated tours, site visits, or internships. Practical experience is crucial for developing the necessary skills and confidence to excel as a tour guide.
• Cost and Value: Consider the cost of the training program and the value it provides. Compare the fees with the curriculum, instructors’ qualifications, and additional benefits offered. Remember, a higher cost doesn’t always guarantee a better program, so weigh the value against your budget.
• Networking Opportunities: Research whether the training program provides networking opportunities with industry professionals, tour operators, or alumni. Networking can open doors to job opportunities, mentorship, and valuable connections within the tourism industry.
• Reviews and Testimonials: Read reviews and testimonials from previous program participants. Feedback from past students can provide valuable insights into the quality of the program, instructors, and overall experience.

Take your time to research and compare different tour guide training programs based on these factors. Consider your personal preferences, learning style, budget, and long-term goals. Gathering information and making an informed decision will greatly increase your chances of selecting the right training program to kickstart your career as a professional tour guide.

Applying for a Tour Guide License

Once you have completed the necessary tour guide training program, the next step is to apply for a tour guide license. The application process may vary depending on your location and the specific requirements set by the regulatory authority. Here is a general guide on how to apply for a tour guide license:

• Gather Required Documents: Start by preparing all the necessary documents for the application. This may include identification documents, educational certificates, proof of language proficiency, first aid and safety training certifications, and any other documents specified by the regulatory authority.
• Fill Out Application Forms: Obtain the official application forms from the relevant licensing authority. Make sure to carefully fill out the forms, providing accurate and up-to-date information. Pay attention to any required supporting documents that need to be submitted along with the application.
• Pay Application Fees: Check the licensing fee requirements and make the necessary payment as instructed. Keep records of your payment and any receipts provided.
• Submit Application: Compile all the required documents, including the completed application forms and any supporting materials. Submit the application package to the designated licensing authority within the specified timeframe. Confirm that you have included all the necessary items to avoid delays or processing issues.
• Follow Up: After submitting your application, follow up with the regulatory authority to ensure that they have received your application and to inquire about the estimated processing time. Stay informed and address any additional requirements or requests for clarification promptly.
• Attend Interviews or Examinations: Depending on the jurisdiction, you may be required to attend an interview or sit for a tour guide examination as part of the licensing process. Prepare for these assessments by reviewing your training materials, practicing your communication and presentation skills, and refreshing your knowledge of the destinations you plan to guide in.
• Receive License: Once your application is approved, you will receive your tour guide license from the regulatory authority. This license may include your name, photograph, and unique identification number, certifying you as a licensed tour guide.

It is important to note that the application process may take some time, so it’s essential to submit your application well in advance of any planned tour guiding opportunities. Be patient and follow any additional instructions or requests from the licensing authority, ensuring that you meet all the obligations and requirements for obtaining your tour guide license.

Preparing for the Tour Guide Exam

One of the important steps in obtaining a tour guide license is preparing for the tour guide exam. The exam is designed to assess your knowledge, skills, and readiness to become a licensed tour guide. Here are some key steps to help you prepare for the tour guide exam:

• Review Study Materials: Start by reviewing the study materials provided during your tour guide training program. This includes textbooks, lecture notes, handouts, and any additional resources recommended by your instructors. Focus on key topics such as destination knowledge, historical facts, local traditions, and tourist attractions.
• Create a Study Plan: Develop a study plan that helps you organize your study sessions effectively. Allocate dedicated time each day or week for reviewing different topics. Break down your study plan into manageable chunks to cover the entire syllabus without feeling overwhelmed.
• Take Practice Exams: Look for practice exams or sample questions that mimic the format and content of the actual tour guide exam. Practicing with these exams will help you familiarize yourself with the types of questions you may encounter and improve your time management skills.
• Utilize Online Resources: Take advantage of online resources such as study guides, flashcards, and interactive quizzes to reinforce your understanding of key concepts. Online forums and discussion platforms can also provide valuable insights and additional information shared by experienced tour guides.
• Simulate Guided Tours: Practice delivering guided tour presentations to family and friends or record yourself giving a tour commentary. This will help improve your public speaking skills, confidence, and overall presentation style. Seek feedback for areas of improvement and make necessary adjustments.
• Stay Updated on Current Events: Stay informed about current events, local news, and updates related to the destinations you plan to guide in. This will demonstrate your commitment to providing up-to-date information to tourists and may be relevant to the exam.
• Join Study Groups: Consider forming or joining study groups with fellow tour guide trainees or colleagues. Collaborating with others can enhance your learning experience through shared insights, discussions, and the ability to learn from different perspectives.
• Take Care of Yourself: Make sure to get enough rest, eat nutritious meals, and engage in regular physical activity. Taking care of your overall well-being will help you maintain focus, retain information better, and perform well during the exam.

Remember that effective exam preparation requires consistency, dedication, and a proactive approach. By following these steps and customizing them to your learning style, you can feel better prepared and confident as you head into the tour guide exam.

Taking the Tour Guide Exam

Taking the tour guide exam is a pivotal moment in your journey towards becoming a licensed tour guide. Here are some essential tips to help you navigate through the exam and increase your chances of success:

• Arrive Early and Prepared: Arrive at the exam venue early to avoid any potential stress or delays. Make sure to bring all the necessary documents such as your identification, exam admission ticket, and any required materials specified by the exam administrators.
• Read Instructions Carefully: Take your time to carefully read and understand the instructions for each section of the exam. This will help you allocate your time effectively and ensure that you fulfill all the requirements.
• Manage Your Time: Dividing your time strategically is key to completing all sections of the exam. Prioritize questions that you feel confident about and leave more challenging or time-consuming ones for later. Sticking to a time management plan will help you avoid rushing through the exam and make the most of the allotted time.
• Answer What You Know First: Begin by answering questions that you feel comfortable with and have a good understanding of. This will boost your confidence and give you a positive start. As you progress through the exam, gradually tackle the questions that require more thought or effort.
• Read Each Question Thoroughly: Pay close attention to the wording and context of each question. Ensure that you fully understand what is being asked before selecting your answer. Be cautious of any trick questions or negative phrasing that could lead you astray.
• Use Process of Elimination: If you are unsure about a particular question, use the process of elimination to narrow down your choices. Eliminating obviously incorrect options will increase your chances of selecting the correct answer.
• Double-Check Your Answers: If time allows, review your answers before submitting the exam. Look for any errors or inconsistencies that you may have missed during your initial pass. Correcting any careless mistakes can make a significant difference in your overall score.
• Stay Calm and Focused: Keep a calm and focused mindset throughout the exam. If you encounter difficult or challenging questions, take a deep breath and approach them with a clear mind. Stay positive and trust in the knowledge and skills you have acquired during your training.
• Follow Exam Etiquette: Adhere to the rules and regulations set forth by the exam administrators. Avoid any form of cheating, maintain silence during the exam, and refrain from engaging in any activities that may be deemed inappropriate or disruptive.

Remember, while the tour guide exam may be challenging, it is also an opportunity for you to showcase your knowledge and capabilities. Stay focused, believe in yourself, and trust in your preparation. With a calm and confident mindset, you are well on your way to successfully completing the tour guide exam.

Post-Exam Requirements

After successfully completing the tour guide exam, there are a few post-exam requirements that you may need to fulfill to complete the licensing process. These requirements can vary depending on your location and the regulations set by the governing authority. Here are some common post-exam requirements:

• Submit Additional Documentation: The licensing authority may request additional documentation after you have passed the exam. This could include proof of completion of training programs, first aid and safety certifications, or other relevant documents that were not required during the initial application.
• Background Checks and Character References: Some jurisdictions may conduct thorough background checks to ensure that individuals obtaining tour guide licenses have a clean record. This may involve verifying your criminal history, obtaining character references, or conducting interviews with relevant parties.
• Obtain Liability Insurance: Depending on the region, you may be required to obtain liability insurance as a licensed tour guide. Liability insurance protects you in case of any accidents or damages that may occur during your guided tours.
• Attend Orientation or Training Sessions: The licensing authority may require you to attend orientation or training sessions to familiarize you with the rules, regulations, and ethical standards that apply to tour guides. These sessions may cover topics such as responsible tourism, customer service, and emergency protocols.
• Pay Licensing Fees: You may be required to pay licensing fees to complete the licensing process. These fees help cover administrative costs and are typically renewable on a periodic basis.
• Receive Your Tour Guide License: Once all the post-exam requirements have been met, you will receive your official tour guide license. This license serves as a legal authorization to operate as a tour guide and may include your name, photograph, and a unique identification number.

It’s essential to comply with all post-exam requirements promptly and accurately to ensure the smooth processing of your tour guide license. Failure to complete these requirements may result in delays or complications in receiving your license. Be proactive in providing any requested documentation, completing the necessary paperwork, and paying the required fees.

After obtaining your tour guide license, you can begin practicing as a licensed tour guide and embark on an exciting career showcasing the wonders of your chosen destinations to eager travelers.

Maintaining and Renewing Your Tour Guide License

Once you have obtained your tour guide license, it is important to understand the requirements for maintaining and renewing it. These requirements ensure that you continue to meet the standards and regulations set by the licensing authority. Here are some key aspects to consider in maintaining and renewing your tour guide license:

• Continuing Education: Stay updated with the latest trends, developments, and regulations in the tourism industry. Consider participating in relevant workshops, seminars, or training programs to enhance your knowledge and skills. Many licensing authorities require a certain number of continuing education hours to be completed within a specific period.
• Renewal Period: Take note of the renewal period specified by the licensing authority. Most tour guide licenses are valid for a certain period, typically one to three years. Ensure that you submit the renewal application and any required documents before the expiration date to avoid any disruptions in your license validity.
• Renewal Fees: Pay attention to the renewal fees associated with your tour guide license. Take note of the payment deadlines and ensure that you submit the fees on time. Late payments may result in additional penalties or a lapse in your license status.
• Compliance with Regulations: Stay informed about any changes or updates in the regulations governing tour guides in your area. Adhere to these regulations to maintain compliance and ensure the safety and satisfaction of your clients.
• Ethical Conduct: Uphold high standards of ethical conduct in your role as a tour guide. Treat your clients with respect, provide accurate and unbiased information, and promote responsible and sustainable tourism. Maintain a positive reputation within the industry and follow any code of ethics or professional guidelines set by the licensing authority or tourism organization.
• Insurance: Continue to maintain liability insurance as required by the licensing authority. Regularly review your insurance coverage to ensure that it adequately protects you and your clients in the event of any accidents or incidents during your guided tours.
• Reporting Obligations: Be aware of any reporting obligations outlined by the licensing authority. This may include reporting changes in contact information, address, or any disciplinary actions taken against you. Keep the licensing authority informed to maintain accurate records and facilitate effective communication.

By fulfilling these requirements and obligations, you will be able to maintain the validity of your tour guide license and continue practicing as a licensed tour guide. It is important to stay proactive, organized, and up-to-date with any changes or developments in the industry to ensure a seamless and successful license renewal process.

Congratulations on completing this comprehensive guide on obtaining a tour guide license. By now, you have gained a deeper understanding of the requirements, training options, exam preparation, and post-licensing obligations involved in becoming a licensed tour guide.

Becoming a tour guide is an exciting and rewarding career path that allows you to share your passion for travel, explore new destinations, and create unforgettable experiences for your clients. It is a profession that requires a combination of knowledge, communication skills, cultural awareness, and a commitment to excellence.

Remember to thoroughly research tour guide training programs and choose one that aligns with your goals and interests. Take the time to prepare for the tour guide exam, utilizing study materials, practice tests, and practical experience to enhance your knowledge and skills.

Once you have successfully obtained your tour guide license, be sure to fulfill all post-licensing requirements, such as submitting additional documentation and maintaining liability insurance. By staying up-to-date with industry developments, continuing your education, and adhering to ethical standards, you can maintain and renew your license with ease.

Being a tour guide opens doors to incredible opportunities, allowing you to connect with people from around the world, share your knowledge, and make a positive impact on the travel experiences of others. Embrace the journey, keep learning, and never stop exploring the wonders of the world as a licensed tour guide.

Now it’s time to embark on your own adventure as a licensed tour guide. Best of luck in your future endeavors, and may your career be filled with delightful experiences, lifelong memories, and ever-growing passion for the world of travel.

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Tour Guide Certification: Knowledge and Trust

Becoming a certified tour guide can significantly enhance your career in the travel industry. Tour guide certification not only validates your expertise but also boosts your credibility and professionalism. In this article, we will explore …

Written by: Johny D.

Published on: June 30, 2023

Becoming a certified tour guide can significantly enhance your career in the travel industry. Tour guide certification not only validates your expertise but also boosts your credibility and professionalism.

In this article, we will explore the importance of tour guide certification, the process involved, and the benefits it offers to both tour guides and travelers. Get ready to discover how certification can take your tour guiding skills to new heights and open doors to exciting opportunities.

What is Tour Guide Certification?

Definition and purpose of tour guide certification:

Tour guide certification is a formal recognition of a tour guide’s competence and expertise in providing professional guiding services. It signifies that a tour guide has met specific standards and possesses the necessary knowledge and skills to deliver exceptional experiences to travelers.

Types of certifications available:

When it comes to tour guide certifications, there are various types available, catering to different destinations and specializations within the travel industry. Here are some common types of certifications:

• National or Regional Certifications: These certifications are issued by national or regional tourism authorities and focus on specific countries or regions. Examples include the Blue Badge Guide certification in the United Kingdom or the Certified Tour Guide designation by the National Institute of Tourism Promotion in a specific country.
• Cultural and Historical Certifications: These certifications specialize in cultural and historical destinations, providing in-depth knowledge of specific sites and landmarks. For example, the International Council on Monuments and Sites (ICOMOS) offers certifications for heritage interpretation and conservation.
• Adventure and Outdoor Certifications: For guides specializing in adventure tourism or outdoor activities, certifications such as Wilderness First Aid or Leave No Trace Trainer Certification can be valuable. These certifications demonstrate expertise in safety, wilderness skills, and sustainable practices.
• Sustainable Tourism Certifications: As sustainability becomes increasingly important in the travel industry, certifications such as the Global Sustainable Tourism Council (GSTC) certification or the Travelife certification showcase a guide’s commitment to responsible and eco-friendly tourism practices.
• Specialized Tour Certifications: These certifications focus on specific types of tours, such as culinary tours, wine tours, or wildlife tours. They equip guides with specialized knowledge and skills required to deliver exceptional experiences in those areas.
• Language and Cultural Interpretation Certifications: For multilingual guides or guides operating in multicultural settings, language and cultural interpretation certifications can be valuable. These certifications ensure proficiency in multiple languages and understanding of cross-cultural communication.
• Professional Association Certifications: Many professional associations, such as the International Tour Management Institute (ITMI) or the Professional Tour Guide Associations in different countries, offer certifications specific to their organization. These certifications demonstrate adherence to professional standards and a commitment to ongoing education and development.

Benefits of Tour Guide Certification

Enhanced knowledge and skills:

Certification programs provide tour guides with comprehensive training, covering various aspects of guiding, including destination knowledge, storytelling techniques, group management, and safety protocols. This training equips guides with the knowledge and skills needed to deliver informative and engaging tours.

Increased credibility and professionalism:

Tour guide certification enhances your professional standing by demonstrating your commitment to the highest industry standards. It instills confidence in travelers, as they know they are in the hands of a knowledgeable and trustworthy guide. Certification sets you apart from non-certified guides and increases your chances of securing employment with reputable tour operators.

What Does Tour Guide Certification Entail?

Educational requirements and training programs:

Tour guide certification typically involves completing a structured educational program that covers a range of topics relevant to tour guiding. These programs may be offered by accredited organizations, colleges, or vocational schools, and can vary in duration and curriculum.

Examinations and practical assessments:

Certification programs often include written examinations to evaluate a guide’s understanding of the course material. Additionally, practical assessments may be conducted to assess guiding skills, such as leading mock tours or demonstrating effective communication with guests.

Where to Obtain Tour Guide Certification

Accredited organizations and institutions:

When seeking tour guide certification, it’s crucial to obtain it from accredited organizations or institutions recognized within the travel industry. Here are some reputable entities that offer accredited tour guide certifications:

• World Federation of Tourist Guide Associations (WFTGA): The WFTGA is a globally recognized federation that promotes and supports the profession of tour guiding. They provide certification programs through their member associations in different countries, ensuring high-quality standards and professional development for tour guides worldwide.
• International Guide Academy (IGA): The International Guide Academy offers comprehensive training and certification programs for aspiring tour guides. They provide both on-site and online courses, covering a wide range of topics such as guiding techniques, destination knowledge, and customer service skills.
• Institute of Tourist Guiding (ITG): The Institute of Tourist Guiding is a leading professional body in the United Kingdom. They offer accredited certifications, including the Blue Badge Guide and Green Badge Guide certifications, which are highly respected and recognized qualifications for tour guides in the UK.
• Professional Tour Guide Associations: Many countries have professional tour guide associations that offer certifications. Examples include the National Tour Association (NTA) in the United States, the Japan Guide Association (JGA), and the Professional Tourist Guides Association of South Africa (PTGSA). These associations set standards and provide training and certification programs specific to their regions.
• Local Tourism Boards and Authorities: Local tourism boards and authorities in different countries often offer certifications for tour guides operating within their regions. These certifications ensure guides meet specific standards and possess the necessary knowledge to deliver high-quality tours. Examples include the Hong Kong Tourism Board (HKTB) or Tourism New Zealand’s Qualmark certification.
• Vocational Schools and Universities: Some vocational schools and universities offer tour guide certification programs as part of their travel and tourism curriculum. These programs provide comprehensive training and may offer diplomas or certificates upon completion. Examples include the Tourism and Travel Management programs at reputable institutions worldwide.

Online certification programs:

Online certification programs provide a convenient and flexible way to obtain tour guide certification from anywhere in the world. Here are some reputable online platforms that offer tour guide certification programs:

• Udemy: Udemy is a popular online learning platform that offers a variety of tour guide certification courses . These courses cover a wide range of topics, including destination knowledge, guiding techniques, storytelling, and customer service. Udemy courses are self-paced, allowing you to learn at your own convenience.
• Coursera: Coursera collaborates with leading universities and institutions to provide online certification programs, including those related to tour guiding. Their courses are designed by industry professionals and cover various aspects of tour guiding, such as cultural heritage interpretation, sustainable tourism, and destination management.
• Global Travel Academy: The Global Travel Academy offers an online tour guide certification program that covers essential skills and knowledge needed for professional guiding. Their comprehensive course includes modules on guiding techniques, customer service, safety protocols, and destination-specific information. The program provides the flexibility to study at your own pace.
• International Tour Management Institute (ITMI): ITMI offers an online tour director certification program for individuals interested in leading group tours. Their comprehensive curriculum covers topics such as itinerary planning, logistics management, group dynamics, and storytelling. The program includes online training modules, assignments, and practical assessments.
• iGottaGuide: iGottaGuide is an online platform that offers a self-paced certification program for tour guides. The program includes interactive modules on topics such as communication skills, guiding techniques, and destination knowledge. Upon successful completion, you receive a certification recognized by the iGottaGuide network.
• American Tour Guide Association (ATGA): ATGA offers an online tour guide certification program for individuals seeking to become professional guides in the United States. The program covers essential skills, legal requirements, and best practices for guiding in various regions of the country. The certification is recognized within the US tourism industry.

When choosing an online certification program, ensure that the provider is reputable, offers comprehensive curriculum content, and provides support and resources for your learning journey. Consider reading reviews, checking the course syllabus, and verifying the credibility of the certification upon completion.

Importance of Continuous Learning and Professional Development

Staying updated with industry trends and regulations:

The travel industry is constantly evolving, with new trends, regulations, and destinations emerging. As a certified tour guide, it is essential to stay informed and up-to-date with industry developments to provide the best possible experiences for your guests.

Engaging in additional training and specialized certifications:

To further enhance your skills and expand your knowledge, consider pursuing additional training and specialized certifications. These opportunities allow you to specialize in specific areas, such as sustainable tourism, cultural heritage, or adventure guiding, enabling you to offer unique and sought-after experiences.

Frequently Asked Questions

A. Is tour guide certification necessary to work as a tour guide?

While certification may not be mandatory in all destinations, it is highly recommended to pursue tour guide certification. Certification enhances your professionalism, provides a competitive edge, and gives you the knowledge and skills to deliver exceptional tour experiences.

B. How long does it take to get certified as a tour guide?

The duration of tour guide certification programs can vary, depending on the depth of the curriculum and the flexibility of the program. Programs can range from a few weeks to several months, depending on the intensity of study and practical training involved.

C. Are there different certifications for specific regions or types of tours?

Yes, there are certifications available that focus on specific regions or types of tours. These specialized certifications allow you to delve deeper into the unique aspects and requirements of particular destinations or niche markets within the travel industry.

Conclusion:

Tour guide certification offers numerous benefits for both tour guides and travelers alike. It provides enhanced knowledge and skills, increases credibility and professionalism, and opens doors to exciting career opportunities. By pursuing certification and engaging in continuous learning, you can become a top-tier tour guide, delivering memorable and enriching experiences to travelers from around the world.

Fun Fact: Did you know that the world’s oldest known tour guide certification program was established in 1950 in Switzerland? It aimed to ensure that tour guides met certain standards and provided high-quality guiding services. Since then, tour guide certification has become a global practice, with certifications offered in various countries across the globe.

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Da Nang and Hoi An: A Mesmerizing 5-Day Journey

Thor’s extraordinary journey: travel w/o flying.

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Flying With Dogs or Cats? These Are Airlines’ Pet Policies

American recently relaxed its rules for pets traveling inside the cabin with their owners. Here’s what the major U.S. airlines require to travel with a pet.

By Jesus Jiménez

Flying with a pet can be expensive and confusing, with fees, weight limits, carrier size rules and the need to make sure there’s no loud barking (or meowing) on board.

Recently, American Airlines relaxed its pet policy to allow passengers to bring a carry-on bag in addition to a pet in a carrier, and more private flight options have been emerging in recent years for pet owners who can afford them.

Still, flying with large or medium-size dogs can be tricky, and many travelers are wary of leaving a pet in the plane’s cargo hold.

For those traveling on the major carriers with their pets as carry-ons, here’s what to know about each major domestic airline’s policy.

Southwest Airlines

On Southwest, a Dallas-based carrier, two checked bags can fly at no cost, but not pets. Southwest charges $125 per pet carrier on its flights.

Dogs or cats are allowed to travel below a seat in an approved carrier — up to 18.5 inches long by 8.5 inches high and 13.5 inches wide — according to the airline .

Southwest has a few caveats for those traveling with pets: The pet must stay in its carrier during the flight, and the carrier is considered a personal item or carry-on bag.

Up to six pets are allowed on Southwest flights. Once six pets are booked onto a flight, no further customers may add a pet companion to their booking.

United Airlines

United Airlines has no weight or breed restrictions for cats and dogs as long as they are in an approved hard or soft-sided carrier, measuring 17.5 inches long by 9 inches tall and 12 inches wide for a hard carrier, or 18 inches long by 11 inches tall and 11 inches wide for a soft carrier.

United charges $125 each way for travel with pets. There is no fee for service animals on United flights, but some forms are required before the flight.

The carrier must fit under a seat, and where a passenger is allowed to sit can vary according to the type of aircraft. For example, people traveling with pets cannot sit in emergency rows. If you’re traveling with two pets (the maximum allotted), you are required to book two seats.

Delta Air Lines

Small dogs and cats can travel on Delta Air Lines flights as long as they can fit inside a carrier stored below the seat. The size of the carrier depends on the aircraft, but in general the airline recommends a soft-sided carrier no larger than 18 inches long by 11 inches tall and 11 inches wide.

Your pet must be at least 8 weeks old and small enough to have some room to move around in the carrier, which must have ventilation openings on three sides.

Delta charges $95 for pets traveling as carry-on companions, and the passenger can bring only one personal item along with the pet. Certain seats cannot be booked for travel with an animal, such as those in an emergency exit row.

American Airlines

American Airlines allows cats and dogs to travel in a carry-on container, which must remain under the seat in front of the pet owner throughout the flight. The airline recommends a soft-sided carrier that measures 18 inches long by 11 inches tall and 11 inches wide.

The fee for a carry-on pet on a domestic American Airlines flight is $150.

Flights are limited to seven carry-on pets, not including service animals, and American Eagle flights are limited to five carry-on pets, with one in first class. There is no charge for service animals flying on American flight, but the airline requires forms to be filled out in advance.

The airline said in a statement that it had recently changed its cabin pet policy to allow customers with a pet to also bring either a personal item or carry-on bag stowed in the overhead bin (but not both).

“We made the change to provide a more convenient and comfortable experience to customers whose pets fly American,” the airline said.

Spirit, JetBlue, Frontier and Alaska

Spirit allows dogs and cats on its flights in a carrier no larger than 18 inches long by 14 inches wide and 9 inches tall for a fee of $125. The weight of the pet and the carrier cannot exceed 40 pounds, according to the airline .

Small dogs and cats can fly on JetBlue for fee of $125 each way , in an approved carrier. Up to six pets are allowed on JetBlue flights.

Frontier allows pets on board for a $99 fee each way, as long the pet fits in a carrier. Passengers can have only a personal item or carry-on in addition to their pet carrier.

Pets can travel in a carrier on Alaska Airlines flights for a fee of $100 each way. A passenger can travel with a pet carrier and a personal item, or a carrier and a carry-on bag.

Private or charter flights

Those who take their pets on private or charter flights, which can cost many thousands of dollars, have much more leeway. Dogs that weigh less than 150 pounds can sit on seats.

BarkAir, a charter operator tailored specifically for those flying with dogs, charges about $6,000 for a dog and its owner to travel, with flights between New York and Los Angeles and New York and London. Carriers are not required, and dogs can sit on laps, seats or beds.

Jesus Jiménez covers breaking news, online trends and other subjects. He is based in New York City. More about Jesus Jiménez

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