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How to log in CheckMyTrip

1. download the checkmytrip app.

CheckMyTrip is now available in apps only.  If you don’t have the CheckMyTrip app on your mobile, first you will need to install the app via Google Play or Apple App Store.

2. Log in with your email address

Once you download the app, you can enter the email you have registered with in CheckMyTrip. Please note that you no longer need a password to login.  To log in, simply enter the 6-digit confirmation code we’ve sent to your email.

3. See your past trips and add new ones

Once you enter the confirmation code, you will be able to see all your trips. You can swipe left to see all your past trips and right for upcoming ones. 

There are 3 ways to add your trips:

• Simply forward your booking confirmation emails to [email protected] and we will import your trip details for you. Just make sure that the email you are forwarding from is the same email that is associated with your CheckMyTrip account
• Via digital assistant: If your trip is booked through the Amadeus Booking system (by travel agencies or airlines using Amadeus), you can share the 6-digit booking code with the digital assistant to automatically import it
• Via digital assistant: You can share the trip details with the digital assistant to add them for you

If you want to share feedback about our latest release, you can do it by filling out this form . 

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Can I add extra services, change, or cancel my booking after I check in?

How can I cancel my check-in?

How do I check in?

How many times do I have to check in?

I cannot check in online. What now?

I have purchased the check-in service. How does it work?

What should I do after I check in?

Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.

Booking and payments

Changes and cancellations, covid-19 information, feedback and complaints, products and services, travel alerts.

How do I contact you?

For more information on how to reach us, please visit the Contact Us page here.

Please note, a support ticket will only be created for inquiries submitted through channels listed on the Contact Us page. We will not respond to messages received outside of these options, including, but not limited to, those sent via regular mail and sent directly to employees.

Please be advised that due to COVID-19, we are experiencing longer than usual response times. We appreciate your patience and understanding during this challenging time.

Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.

How do I contact you?

Booking and payments, changes and cancellations, covid-19 information, feedback and complaints, products and services, travel alerts.

Customer Service

How can we help we're available 24 hours a day., send us a message.

Contact the property

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Tell us what's happening and we'll guide you through what to do next.

Contact us anytime

Send us a message or pick up the phone – our agents are always available.

All the important things in one place

Call or message the property, and see all the essential information about your stay.

Frequently asked questions

Can i cancel my booking.

Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee?

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.

Who's going to charge my credit card and when?

Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.

You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.

If there's no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

Can I make changes to my booking (i.e. change dates)?

Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:

Change check-in/out times

Change dates

Cancel booking

Edit credit card details

Change guest details

Select bed type

Change room type

Make a request

I can't find my confirmation email. What should I do?

Be sure to check your email inbox, spam, and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.

Can I make a reservation without a credit card?

You'll need a valid credit card to guarantee your reservation with most properties. However, we offer a number of hotels that will guarantee your booking without a card. You can also make a booking by using someone else’s card, provided you have their permission. In this case, confirm the card holder’s name and that you have permission to use their card in the "Special requests" box when booking.

Why was I charged?

The charge you see could be any one of the following:

Pre-authorization: A pre-authorization is just a validity check that temporarily blocks an amount roughly equivalent to the cost of your reservation on your credit card. The amount will be unblocked after a certain amount of time. How long this takes will depend on the property and your credit card provider.

Deposit or prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If your reservation allows for free cancellation, this amount is returned to you if you choose to cancel it.

Our Customer Service team is always there if you need help with a payment issue. You can go to booking.com/help to get in touch with us.

How do I find out if properties allow pets?

Pet policies are always displayed on the property’s page under "House rules."

See all frequently asked questions

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We have more than 70 million property reviews, all from real, verified guests .

How does it work?

It starts with a booking.

The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

If you booked through us and want to leave a review, please sign in first.

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How to Check Trip.com Ticket Issued Status

by Trip.com

August 29, 2024

Planning a trip? Knowing whether your ticket issuance is crucial for your trip. This article offers a step-by-step guide to check Trip.com ticket issued status for your upcoming vacation!

Step 1: Enter the Trip.com App to Find the Flight Booking

• Log into Trip.com account and tap " Upcoming " to find the flight booking, then click on it to check Trip.com issued status.

Step 2: Check Trip.com issued status

• Click on " View " to check whether your trip.com ticket is issued or not.

Step 3: Confirm Trip.com issued status

• Check the details to confirm your ticket have been issued.

How long does it take for Trip.com to issue a ticket?

If you book between the hours of 06:00 and 23:25 (GMT+8) , Trip.com will notify your ticket availability via email within 15 minutes of booking .

Strat Your Travel with Trip.com!

Trip.com is an international online travel agency that offers 24/7 customer service in multiple languages. It offers easy booking services for flights, hotels, and tours and activities. As Platimum & Diamond Members of Trip.com, you can access a free airport lounge , earn more Trip coins , save more on hotel booking, reduce refund fees for trains, etc.

Trip.com Ticket Issued Status

• 1. Step 1: Enter the Trip.com App to Find the Flight Booking
• 2. Step 2: Check Trip.com issued status
• 3. Step 3: Confirm Trip.com issued status
• 4. How long does it take for Trip.com to issue a ticket?
• 5. Strat Your Travel with Trip.com!
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myTrip Support

How do i contact customer support print.

Modified on: Tue, 5 Sep, 2023 at 4:37 PM

If you have not found a help article that resolves your query you can contact the myTrip Customer Support team via the Give Feedback section from the main menu in the app or you can email us at [email protected]

Alternatively, you can submit a support ticket to us by following this link: https://help.mytrip.today/support/tickets/new 

We aim to reply by the next business day, though it may take slightly longer during busy periods. Please note, our office hours are 9 am-5 pm Monday-Friday.

In order for us to help with your request as quickly as possible please include as much detail as possible.

Has this article been useful? Please leave feedback using the Thumbs Up or Thumbs Down icon below and leave us a comment to help us improve this article.

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Two lesser-known neighbourhoods to check out on your next Tokyo trip

TOKYO – Singaporeans’ undying affinity for anything Japan-related shows no sign of waning. The favourable exchange rate is a huge draw. And there is always something new to experience even if one is a frequent flier to the land of the rising sun.

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