crystal travel website reviews

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Reviews 4.8.

2,916 total

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Great Service from Yami

Yami Murdock was great at booking my flight. He was very patient and attentive on what I needed to know and answered any questions I had.

Date of experience : 07 May 2024

Reply from CrystalTravel.com

Dear Alfredo, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

After a TERRIBLE time buying a ticket, I went with someone else. They charged me anyway, refused refund. Just stole from me. A month later, they made ANOTHER charge - total fraud. DO NOT use this company, they WILL steal from you.

Date of experience : 04 May 2023

Dear Bryan, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. As we discussed over the phone, I would like to confirm that we are able to process your refund using the original mode of payment or directly to the cardholder's card. This means that instead of sending a cheque, we can ensure the refund is credited back to the account associated with the card used for the purchase. We believe this will make the process smoother and more convenient for you. Thank you for your patience and attention to this matter. Regards, [email protected]

Lucas was great!

Lucas was great! He took excellent care of me and my student, and was friendly, professional, and knowledgable. He went above and beyond for us, and it made our day!!

Date of experience : 03 May 2024

Dear Callie, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick was outstanding

Nick was outstanding. Followed up promptly when disconnected. Also confirmed receipt to ensure the transaction was done. Great job - seamless. Thanks!!!

Date of experience : 30 April 2024

Dear Mark, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith was great guy who helped…

Martin Smith was great guy who helped me get best deal on my flight ticket.

Date of experience : 08 May 2024

Dear Savita, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent service

Excellent service, thanks so much Michael for your prompt and courteous service. Keep up the great work !!

Dear Manoj, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith handled my reservation

Martin Smith handled my reservation. Everything worked as Martin said it would. Took about 45 minutes and the E tickets showed up in an email.

Date of experience : 28 April 2024

Dear Tom, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Responsiveness in a difficult situation

A planned business trip to Denmark was in jeopardy, when my connecting flight to LAX was cancelled an hour before its flight time. No other options existed to reach LAX before the international flight departed.International carriers have different policies in these types of situations. Maze, who handled my rebooking for the next flight out of LAX the following day went above and beyond to smooth out the entire process.

Date of experience : 18 April 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami was the best!

Yami was extremely receptive, patient and helpful to go through multiple options and help finalize itineraries. he even proposed more cost effective itineraries proactively. Yami is an excellent customer service professional. Highly recommend asking for Yami to help with your bookings.

Date of experience : 01 May 2024

Booking changes with Dylan Cooper has…

Booking changes with Dylan Cooper has been so easy. He helped me correct the name at no cost at all. He listens well and stays with you all the way.

Dear Mina, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great customer service

It was great getting help from Martin Smith with resolving some issues during the booking. Great service.

Date of experience : 26 April 2024

Dear Johni, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : 03 April 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : 07 April 2024

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick was helpful and excellent

Nick Harrington was very helpful!

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : 28 March 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nic was very helpful in getting my…

Nic was very helpful in getting my travel plans booked...very happy with his service

Dear Brad, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : 08 April 2024

Dear Customer Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : 26 March 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick Harrington is absolutely amazing

Nick Harrington is absolutely amazing. Super patient and supportive when helping me secure the best flight and price. Highly recommended

Date of experience : 24 April 2024

Dear Carol, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

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Crystal Travel   Reviews

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Reviews 4.8.

33,546 total

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Highly recommend

I lost my email with the ticket information, so I called Crystal Travel and spoke with Nick Jonas, who was really helpful and managed to retrieve my booking. He was very polite and quick. I highly recommend him and the company.

Date of experience : 29 April 2024

Reply from Crystal Travel

Dear Passenger, We are so happy that you enjoyed your experience with "Nick"! We appreciate the great review and look forward to working with you again soon. Team Crystal Travel 😊

The company is very helpful for those…

The company is very helpful for those people which is short financially.Nathan Cole is helpful he has patience in looking some option for his client to look for the flight.

Date of experience : 30 April 2024

Dear Passenger, We’re thrilled that you were satisfied with "Nathan" services. Your feedback is appreciated, and we hope to be of help again soon! We hope you remain safe and contact us again for future assistance. Team Crystal Travel 😊

5* For Sergio

I always book my ticket for India with Sergio Gomez, and he always helped with the good price, He was so genuinely helpful, knowledgeable, and accommodating, Keep up the good work. Many thanks. Saurav

Dear Saurav, Many thanks for this review. We are happy that you were pleased with "Sergio's" services. We are so glad you chose us since we won't settle for less in serving you at any time. Have a splendid day! Team Crystal Travel 🙂

Excellent service,was very helpful

Excellent service,was very helpful, sorting out all questions very quickly Highly recommend Crystal Travel

Date of experience : 06 May 2024

Dear Passenger, Thank you for taking the time to share your experience with "Zara" who assisted you. Our travel experts work diligently toward providing the best services to strengthen the bond and trust. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 🙂

The booking experience was great

The booking experience was great, I got my e-Ticket within an hour of my booking through Crystal Travel. Thank you Rebecca for your quick response on my booking. Great experience, highly recommend booking with Crystal Travel.

Date of experience : 01 May 2024

Dear Pavan, We are happy that you liked the services offered by "Rebecca" who showed her efforts at their best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Team Crystal Travel 🙂

Jose Wilson has been fantastic…

Jose Wilson has been fantastic throughout my booking and was incredibly helpful and more than happy to assist! Great experience! :)

Date of experience : 04 May 2024

Dear Farah, Thank you for taking the time to write this review and appreciating the efforts of "Jose", who will be motivated by the recognition. We are glad to hear that you had an excellent experience. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 😊

DEALING WITH NED WAS EASY AS HE FOUND A…

DEALING WITH NED WAS EASY AS HE FOUND A GOOD FLIGHT FOR ME, AT REASONABLE PRICE, EVEN THOUGH IT WAS NOT THE ADVERTISED ONE.

Date of experience : 02 May 2024

Dear Komal, Many thanks for this review. We are happy that you were pleased with "Ned's" services. We are so glad you chose us since we won't settle for less in serving you at any time. Have a splendid day! Team Crystal Travel 🙂

Great service

Great service. My recent purchase of tickets to India during coming cristamas holidays was great. Thanks to Paul for getting me the right flights with my choice.

Date of experience : 22 March 2024

Dear Passenger, Your continued support and the kind words for "Paul" you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued passenger. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again. You’re always welcome here. Team Crystal Travel 😊

Aron was prompt and efficient

Aron was prompt and efficient. The process of booking my flight tickets were stress free and i will contact him again in the future.

Date of experience : 03 May 2024

Dear Anne, Thank you for leaving such a wonderful 5* review for "Aron"! We are thrilled that you had a seamless and stress-free experience with us. Your kind words are a great testament to the hard work and dedication we invest in each job. Team Crystal Travel 😊

Just want to say thank you to Maria Mae…

Just want to say thank you to Maria Mae for helping us book a flight to Philippines with ease, she is an excellent worker

Date of experience : 19 April 2024

Dear Herbert, Many thanks for this review of "Maria", it was a pleasure meeting your travel needs. She will be thrilled to read such inspiring words of appreciation. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel 🙂

Simple and straightforward

Booked my flight online today which was very straightforward. I wanted to add some insurance as an afterthought and spoke to Carlos who was really helpful. He made sure I had the right information and made the process of adding the insurance very simple. Nice easy experience and great customer service from Carlos.

Date of experience : 25 April 2024

Dear Mike, Thank you for taking the time to share your experience with "Carlos" who assisted you. Our travel experts work diligently toward providing the best services to strengthen the bond and trust. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 🙂

Flight cancelled by Airline

I booked my flights in October 2023 to fly on Tuesday 30/04/24due to the excellent price being offered. Staff were extremely helpful to my needs and explained everything i needed to do.Checked and booked seats and meals on the airlines website. When i checked my booking on Saturday 27/0424 the outbound flight had been cancelled i contacted Crystal Travel and spoke with Carolina Diaz who looked into why my booking had been cancelled. Cancellation was due to airline scheduling change. Carolina Diaz contacted the airline and had my flight re instated, crisis resolved by a very professional and considerate employee of Crystal Travel, thank you and i will undoubtably choose Crystal Travel again when booking flights.

Date of experience : 27 April 2024

Dear Rajeev, We are so happy that you enjoyed your experience with "Carolina"! We appreciate the great review and look forward to working with you again soon. Team Crystal Travel 😊

Wonderful travel agency

Wonderful travel agency. Very friendly, very caring. They are on top of the work, making sure that we receive all updates. Really happy to use them and I would recommend it to family and friends.

Dear Petala, We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need! We have some fantastic new deals coming out soon that we think you’ll love. Check our site or sign up for our email newsletter to stay up to speed on things. Thank you once again for your review and for being part of the Crystal Travel family! Team Crystal Travel 😊

They doing great services and excellent…

They doing great services and excellent customer support as well especially Carlos Silva she do a great job

Date of experience : 07 May 2024

Dear Jojo, `We are happy that you liked the services offered by "Carlos" who showed his efforts at their best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Team Crystal Travel 🙂

I had problems with making my payments

I had problems with making my payments. Nick was able to help me and confirm my payments had gone through. He was polite, patient and helpful all the way throughout our call. He even managed to book our seats for a flight in December for less than previously quoted.

Dear Passenger, We highly appreciate your kind words on the service rendered by "Nick". We are delighted to know that you are satisfied with his guidance. Till next time :) Team Crystal Travel 🙂

Great Customer Service

Nick Jonas was very helpful in booking business flights for my colleagues and I. Very patient and professional and I would recommend Crystal Travel for all travel needs.

Dear Jordan, We are glad to hear we provided you with the top-notch service of "Nick"! We appreciate the feedback and would love to work with you again. Team Crystal Travel 😊

What a great job

Spoke to Sergio Gomez about our ticket for holiday he helped me all the way, He was so genuinely helpful knowledgeable and accommodating,keep up the good work . Many thanks. Susan

Dear Susan, We highly appreciate your kind words on the service rendered by "Sergio". We are delighted to know that you are satisfied with his guidance. Till next time :) Team Crystal Travel 🙂

Spoke to Jose about booking accommodation in Dubai he was extremely helpful and professional he was very reassuring with all my concerns he went out of his way to get me all the information I required. He kept me updated all throughout the booking stage.would definitely book through Jose again.

Date of experience : 11 March 2024

Dear Passenger, We are happy that you liked the services offered by "Jose" who showed his efforts at their best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Team Crystal Travel 🙂

Freya helped me several times now with…

Freya helped me several times now with my payment. She is very polite and professional. I had a good experience having transaction with her.thanks a lot Ms Freya Donovan.

Dear Vilma, Our team enjoys reading reviews like the one you left us for "Freya". It lets us know we are making customers happy and doing something right! Team Crystal Travel 😊

I have always used Crystal Travel to…

I have always used Crystal Travel to purchase my air tickets, Olivia Clark has been so wonderful and has helped me get the best deals.

Date of experience : 20 April 2024

Dear Passenger, We are so happy that you enjoyed your experience with "Olivia"! We appreciate the great review and look forward to working with you again soon. Team Crystal Travel 😊

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Before someone pipes up, yes we are to blame as we wanted seats without paying over the odds. But at the time Crystal Travel had the seats on the perfect days at a good prices, others were cheaper but as we had used them once before we trusted they would be OK.

After booking with Crystal Travel we contacted our airline direct who issued us the e-ticket. So we didn't think there could be a problem. We had our tickets and were looking forward to our trip. How silly do we feel now.

We were to fly to Bangkok tomorrow on a 2 week holiday, late last night we had a call from Crystal Travel saying that the Airline (Qatar) had cancelled our seats but they could book us onto another better airline (aeroflot) we didn't want to fly with Aeroflot and there would be an extra charge for this anyway. As it was late at night we couldn't contact the airline in the UK. So we called the US where we were told that Crystal Travel had requested a refund for our seats. It seems that as they were our agents they could do this without our consent and now the flight had no seats for us.

As you can imagine we were/are devastated and many heated phones calls through the night and all today proceed the news. It seems Crystal Travel have done this many many times over the years and this time have left at least a dozen in the same situation with Qatar airlines just today. Qatar although very helpful said our contract was with the agent not them there was nothing they could do for us and at this late stage there were next to no seats left.

We were forced to pay almost double for new tickets this time direct with the airline . We are lucky we were able to do this I'm sure others may not have been able to.

We have been told by Crystal Travel that they would refund us and we have been in contact with our card issuer who said we are covered BUT THAT ISN'T THE POINT.

We have just paid more for flights than I have ever paid in my life just so we don't lose our dream holiday.

There is something to be said for booking with one of the big name travel agents. You may pay a little more but you will be able to sleep at night. Crystal Travel are liars, cheats and some of the rudest people we have ever had to deal with. Don't be fooled by their UK number and address to are based overseas.

We have taken legal advice and have been told we have a case for breach of contract and will be taking it further.

Crystal Travel also seem to fix reviews as you always see amazing reviews just after really bad ones. DON'T BE FOOLED like us.

Has anyone else here had a problem recently with Crystal Travel especially in the last few days?

Travel safe.

268 replies to this topic

You have had a really nasty experience with yet another dodgy third party operator.

You summed it up in your first paragraph and have learnt the hard way that these seemingly 'good prices' simply don't exist (except in their advertising).

You are right saeedrashid, times have changed and the internet has allowed anyone in any country to set themselves up as agents and take your hard earned money. The number of scams and fraud will only increase as travellers seeking bargain fares drop into their greasy hands.

There are of course good agents such as Trailfinders that do a really good job and most people on this forum would recommend them.

As with all things on the net, spend a few minutes trawling through the reviews before parting with your hard earned cash.

Many rip off agencies have crept up with the growth of the Internet and the sad fact some people will do anything to save a few bucks.

Crystal has a terrible reputation, but this is a new low for them, cancelling your flights for the cheaper option and telling you Aeroflot was better than Qatar.

However it doesn't matter, unless they are breaking the law, or their contractual terms and conditions, which they are not as they reserve the right to change, then people who are blinded by dollar signs and can't be bothered to spend five mins researching them,,,never mind reading the terms and conditions before ticking the box and agreeing to them, will continue to throw money at them and they will continue to thrive. As they say, there is one born every minute.

Your voice is simply another one lost in the crowd.

Hope you enjoy your hols anyway.

Herein lies the advantage to reading the posts on TA before you act. If you would have, you would have known the perils and pitfalls of third party bookings. Chuck.

<<Don't be fooled by their UK number and address to are based overseas.>>

Crystal Travel is a trading name of the Moresand Group, and are Atol protected. To hold an Atol they have to be based in the UK, although they could have a call centre abroad, like lots of companies do.

So do most people who hang out on here trying to give advice to travellers. Fact is the lure of low fares seems to make people put blinders on. They don't read the Terms and Conditions, they don't bother to research on sites like this whether or not the company has a reputation for messing things up, and yet when they do have problems they feel that coming here and warning everyone is somehow going to make a difference. No amount of posts seem to stop some people from going ahead and sending thousands of pounds/dollars/euros to someone they have never heard of before.... just because they have a nice website and the price is low....

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Crystal Travel   Reviews

In the Travel Agency category

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Reviews 4.8.

33,546 total

Most relevant

Great customer service

Great customer service. Sergio was very professional at all times, very patient. I’ve been looking for cheap flights with short lay overs and some extra kilos of luggage with no extra cost. Sergio was able to find the cheap deals and made the booking so easy. Again, thank you for your patience, it took me some time to get the travelling dates but he was so patient. He was very professional, kind and courteous. Great customer service. Thank you Sergio for all your help@

Date of experience : 07 May 2024

Reply from Crystal Travel

Dear Passenger, Thank you for your gracious words! We’re delighted to hear you enjoyed the "Sergio" service. Our top priority is Providing exceptional experiences, and your feedback motivates us to exceed expectations. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know. You can send us a note at [[email protected]]. Team Crystal Travel 😊

Reliable travel agency and staff

I’ve been looking for flights that are not so expensive, no long lay overs and some extra kilos of luggage with no extra cost. Sergio was able to find it for me so easily that now I don’t have to worry anymore looking for deals that suit my travel needs. Thank you Sergio. Crystal travel is highly recommended when you need help planning your holidays.

Date of experience : 02 May 2024

Dear Faith, Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with "Sergio". Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know. You can send us a note at [[email protected]]. Team Crystal Travel 😊

Great customer service from Octavio

Their website was slow to refresh and my ticket purchase was failing. I immediately got a call from Octavio who explained that the tickets I'm trying to purchase are gone but the website hasn't refreshed yet. He proceeded to help book my tickets for me. It goes to show that great customer service goes a long way!

Dear Joseph, Thank you for your gracious words! We’re delighted to hear you enjoyed the "Octavio" service. Our top priority is Providing exceptional experiences, and your feedback motivates us to exceed expectations. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know. You can send us a note at [[email protected]]. Team Crystal Travel 😊

Crystal Travel is so helpful and trustworthy

I searched through several websites for cheap flight tickets to Mauritius last year and one website came up "Crystal Travel". I was reluctant at the start but when I rang their number, a very kind and gentle voice of Joy Wilson picked up. Joy helped me to find a very cheap and direct flight to Mauritius. We are a family of four. This year 2024, we are travelling again and I rang Joy. He sorted put my flight tickets and I really trust him. Payment was made without any problem. I definitely recommend Crystal Travel.

Date of experience : 08 May 2024

It was a great time being served by…

It was a great time being served by Ronald. It was a family travel and him being touched about how costly it was, he introduced us to a simpler payment plan and paid in bits which was helpful at that moment. Since our first travel booking with crystal travel in 2018 till now we have never changed our mind. Even today we done our travel booking for December. Thank you team crystal travel for the quality customer care service.

Dear James, Thank you for taking the time to share your experience with "Ronald" who assisted you. Our travel experts work diligently toward providing the best services to strengthen the bond and trust. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 🙂

Oscar Lopez released me from stress…

Oscar Lopez released me from stress incurred in dealing with his other colleague which i better not mentioned the name... He dealt the matter with professionalism... I always buy tickets from Crystal Travel and though I was kind of got disappointed, at the end Crystal Travel will always be there to sort out the issue and that is PLUS... I hope I won't encounter anymore hassle in the future... Thanks again to Oscar Lopez

Date of experience : 06 May 2024

Dear Frell, We are so happy that you enjoyed your experience with "Oscar"! We appreciate the great review and look forward to working with you again soon. Team Crystal Travel 😊

Great customer service from Mr Carlos…

Great customer service from Mr Carlos Silva such a gentleman helped me with the issue that I won’t be able to resolve without his help.Thank you so much for being such a polite person.

Veronica provided an excellent customer service.…

Veronica was very soft spoken and efficient providing me with options to fit in with a fellow travellers plans. She was in constant communication and responded immediately to any further questions I had. Shee was clear about pricing and suggested the way to get the best value which I wanted. Thank you Victoria!

Dear Bassie, We highly appreciate your kind words on the service rendered by "Veronica". We are delighted to know that you are satisfied with her guidance. Till next time :) Team Crystal Travel 🙂

It's great to book flights with Crystal…

It's great to book flights with Crystal Travel. I had no problem at all and got my e-tickets in an hour today. I hope they will continue to support me as they promised if I have a problem with my flight booking/tickets before and during my travel.

Dear Li Sun, Thank you for your valuable review of "Ryan" who assisted you. It keeps the spirit high and positive. It has been our immense pleasure to assist you. We hope you remain safe! Team Crystal Travel 🙂

Was looking for flights to Australia…

Was looking for flights to Australia and hopefully not too expensive, and have used Crystal Travel on a previous occasion. Spoke with the agent Paul Watson (old school over the phone..!) and was able to find exactly what I was looking for. Quick, efficient and genuinely great customer service. Thank you Paul. Crystal travel is highly recommended and will definitely be using them again.

Date of experience : 18 April 2024

Dear Roger, We are incredibly grateful for this review and your lovely compliments on Paul's services. Your warm words have been shared with him. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel 🙂

Absolutely amazing as alway

Absolutely amazing as always. I've used Crystal Travel for my last 6 trips overseas and everyone, everytime has been professional, efficient and they genuinely care. This time around Jose Wilson was my agent and he arranged a last minute u flight at a fantastic price. All etickets came through flawlessly too. Thank you Jose and Crystal Travel

Date of experience : 15 April 2024

Dear Leigh, Our team enjoys reading reviews like the one you left us for "Jose". It lets us know we are making customers happy and doing something right! Team Crystal Travel 😊

I was awaiting confirmation email for…

I was awaiting confirmation email for my booking and Marco Lopez from crystal travel was extremely kind to assist me on this and was able to resolve my issue and assisted me on priority. Thank you Marco and team for all your help :)

Dear Gunjan, Many thanks for this review of "Marco", it was a pleasure meeting your travel needs. He will be thrilled to read such inspiring words of appreciation. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel 🙂

It was very great experience with the…

It was very great experience with the support team especially Marco,he is full supportive and friendly. Thank you so much Marco for your support and making my travel easy and simple. :)

Dear Suresh, Many thanks for this review. We are happy that you were pleased with "Marco's" services. We are so glad you chose us since we won't settle for less in serving you at any time. Have a splendid day! Team Crystal Travel 🙂

Thankful for service from Olivia Clark

I was having difficulty doing my online check-in and Olivia offered me a huge helping hand and the process was done easily. I really appreciate the help and support from Olivia and the team.

Date of experience : 04 May 2024

Dear Dan, Thank you for taking the time to write this review and appreciating the efforts of "Olivia", who will be motivated by the recognition. We are glad to hear that you had an excellent experience. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 😊

Great service and can be trusted 100%

I have dealt with this company before, they are so helpful and can be trusted 100% and also many thanks to Peter Cruz for your wonderful help Regards Len

Rebecca from Crystal Travel

Rebecca from Crystal Travel : she is so helpful // knows her job // polite // so happy to book with Crystal // good price

Great service

Great service! Mr. Carlos Silva was so helpful helping me with my booking. I would definitely recomend Crystal Travel.

Had very good experience with crystal…

Had very good experience with crystal travel in booking flights. Freya was very patient and helpful with the service. Thank you

Date of experience : 03 May 2024

Dear Kusumavathi, Thank you for taking the time to share your feedback with us for "Freya". We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know. You can send us a note at [[email protected]]. Team Crystal Travel 😊

Excellent service, thank you

Easy online booking process and the reasurance that there is someone to talk to incase there is an issue. Marco called to make sure everything was ok and that he would help if needed for any issues.

Dear Husain, We’re thrilled that you were satisfied with "Marco" services. Your feedback is appreciated, and we hope to be of help again soon! We hope you remain safe and contact us again for future assistance. Team Crystal Travel 😊

Good service

Ive been a regular client of cystal Travel everytime I go home to Philippines i would Like to thank Maria Mae for helping me with my booking. I have recommended her to all my friends too thank you crystal travel.

Dear Myrna, We appreciate the fantastic review of "Maria" and are glad we could be of service. If you have any further needs or questions, please reach out! Team Crystal Travel 😊

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Crystal Travel has a rating of 2.0 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crystal Travel most frequently mention customer service, credit card, and full refund problems. Crystal Travel ranks 166th among Travel Deals sites.

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• I had no idea what to think so I called Crystal Travel .

“Good experience”

I booked a flight with them to Accra, Ghana. The team was very helpful. I had good customer service. I will use them again.

“Never again!”

Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price. Someone calls and tells you that you can book at a totally different price, of course it's a higher price than it was advertised on the website. I smell the scam when I see it. It was my first attempt to use this website and the last one. Never again! Scammers!

Reviews (68)

Reviews that mention popular keywords

• Follow Pamela F.

I took a chance on a discount ticket to visit friends. I just happened to check my flight about a week before the trip, only to find out that the flight had been cancelled. I contacted the airline, and they told me they would refund Crystal Travel, and that I would have to contact them. So far I have not heard back from Crystal, I had to buy a last minute (expensive) ticket, and have filed a dispute with my credit card company. Le$$on learned.

• Follow Julien S.

I made a reservation for a Kuala Lumpur-NYC via Doha trip on 5 June via Crystal Travel. I walked in the Kuala Lumpur airport that day only to find that my first flight had been cancelled, which I had never been made aware of. I called Crystal Travel's customer service number in order to ask them to book me on a new flight asap, but no one picked up. I wrote an email titled "URGENT" and am still to get an answer to this day. I got my problem resolved by the airline themselves (Qatar Airways), they booked me on a new pair of flights operated by other airlines that left later that day - the airline said that my initial flights had long been cancelled and Crystal Travel had been made aware of that and had to forward me the info (which the airline could not do themselves because Crystal Travel had not entered my email address in the form they provided the airline), which they never did. Unprofessional. This was the first time I booked with Crystal Travel and it will be the last.

From the business

Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.

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• Travel Deals , Plane Tickets , Vacation
• London, United Kingdom
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Business History

About Us Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras. Years of loyal service, success and acclamation has exalted Moresand Group to be listed among the "1000 most inspiring small and medium sized companies" by London Stock Exchange, that has further enhanced the company to shape itself to be one of the most trusted travel companies of the UK. On 17th December 2014, we have been granted the ultimate accolade from INVESTEC "Moresand Limited ranked in Investec Mid-Market 100 list of fastest-growing UK companies". Other travel brands of Crystal Travel include Sam Travel, Air Travel Guru, Flights to India and Air Travel Guide. We are proud of our passion for travel, instigating memorable experiences and first class customer satisfaction. You can avail our services online, through telephonic conversation and from our retail outlets located in Central and East London. Company Background As part of the Moresand Group; Crystal Travel was established in 1986. It is a well known travel organization which is situated at a walking distance from the Oxford Circus in the heart of London. Being experts in Flights, Car Rentals, Hotel Bookings, Holiday Packages, Travel Insurance and Last Minute Travel Deals, Crystal Travel is registered in England and Wales under number 2114691 and holds IATA and ATOL (3517) certification issued by the Civil Aviation Authority provideing ATOL protection for travel packages including flights and other itineraries. Crystal Travel is the official travel agent for over 84 airlines, providing the best price for maximum international airlines from various departure points.

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Reviews 4.8.

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Great Service from Yami

Yami Murdock was great at booking my flight. He was very patient and attentive on what I needed to know and answered any questions I had.

Date of experience : May 07, 2024

Reply from CrystalTravel.com

Dear Alfredo, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

After a TERRIBLE time buying a ticket, I went with someone else. They charged me anyway, refused refund. Just stole from me. A month later, they made ANOTHER charge - total fraud. DO NOT use this company, they WILL steal from you.

Date of experience : May 04, 2023

Dear Bryan, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. As we discussed over the phone, I would like to confirm that we are able to process your refund using the original mode of payment or directly to the cardholder's card. This means that instead of sending a cheque, we can ensure the refund is credited back to the account associated with the card used for the purchase. We believe this will make the process smoother and more convenient for you. Thank you for your patience and attention to this matter. Regards, [email protected]

Lucas was great!

Lucas was great! He took excellent care of me and my student, and was friendly, professional, and knowledgable. He went above and beyond for us, and it made our day!!

Date of experience : May 03, 2024

Dear Callie, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick was outstanding

Nick was outstanding. Followed up promptly when disconnected. Also confirmed receipt to ensure the transaction was done. Great job - seamless. Thanks!!!

Date of experience : April 30, 2024

Dear Mark, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith was great guy who helped…

Martin Smith was great guy who helped me get best deal on my flight ticket.

Date of experience : May 08, 2024

Dear Savita, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent service

Excellent service, thanks so much Michael for your prompt and courteous service. Keep up the great work !!

Dear Manoj, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Martin Smith handled my reservation

Martin Smith handled my reservation. Everything worked as Martin said it would. Took about 45 minutes and the E tickets showed up in an email.

Date of experience : April 28, 2024

Dear Tom, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Responsiveness in a difficult situation

A planned business trip to Denmark was in jeopardy, when my connecting flight to LAX was cancelled an hour before its flight time. No other options existed to reach LAX before the international flight departed.International carriers have different policies in these types of situations. Maze, who handled my rebooking for the next flight out of LAX the following day went above and beyond to smooth out the entire process.

Date of experience : April 18, 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Yami was the best!

Yami was extremely receptive, patient and helpful to go through multiple options and help finalize itineraries. he even proposed more cost effective itineraries proactively. Yami is an excellent customer service professional. Highly recommend asking for Yami to help with your bookings.

Date of experience : May 01, 2024

Booking changes with Dylan Cooper has…

Booking changes with Dylan Cooper has been so easy. He helped me correct the name at no cost at all. He listens well and stays with you all the way.

Dear Mina, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great customer service

It was great getting help from Martin Smith with resolving some issues during the booking. Great service.

Date of experience : April 26, 2024

Dear Johni, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : April 03, 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : April 07, 2024

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick was helpful and excellent

Nick Harrington was very helpful!

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : March 28, 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nic was very helpful in getting my…

Nic was very helpful in getting my travel plans booked...very happy with his service

Dear Brad, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : April 08, 2024

Dear Customer Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : March 26, 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Nick Harrington is absolutely amazing

Nick Harrington is absolutely amazing. Super patient and supportive when helping me secure the best flight and price. Highly recommended

Date of experience : April 24, 2024

Dear Carol, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

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From New York City’s bustling environment to the exotic sceneries of Denver city, any traveler’s heart can fall for any of these destinations. To make sure you can fly anywhere without worrying too much about the budget, Crystal Travel has got cheap flight tickets for pretty much everywhere. Now, say goodbye to those money problems and say hello to your next dream destination with our easy flight booking services!

Traveling to your bucket list place but what if the journey is full of long queues and unnecessary halts? Surely, no one wants that! To make sure you get secured bookings for domestic or international flight tickets and your journey remains entirely hassle-free, Crystal Travel has partnered with some of the top airlines in the US. Now, travel to your favorite destinations with all premium amenities at affordable prices!

The United States of America is vast and vivid. You can find everything here, from vast coastlines to powdery slopes, and from the calm countryside to the cities that never sleep. Every place in the US has some distinctive feature or other that makes the place worth a visit. Here are some of the top places to visit in the US.

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Cuyana Easy Travel Tote Review: Soft, Durable And Built To Last

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In our wider review of the best travel totes on the market, we named Cuyana’s System Tote our best overall option. After the brand’s recent debut of the Easy Travel Tote, we decided to test it to see how it compares.

As a frequent traveler, I’m always looking for a tote that is both durable enough to carry heavy items like my laptop, chargers and tablet as well as stylish enough to bring to lunch or dinner after getting off a plane or train. Cuyana, a women-owned clothing and accessories brand known for its long-lasting quality, wearability and design, has been a staple of my travels for the past few years (the Travel Beauty Roll comes with me on every trip), so my ears perked up when I heard of the brand’s latest release, the Easy Travel Tote .

The Easy Travel Tote is the latest travel bag from women-owned clothing and accessories brand ... [+] Cuyana.

I had heard raves from friends and coworkers about Cuyana’s bags, including the System Tote , which we named the best travel tote in our larger review. Made from double-sided Italian leather that softens over time, Cuyana’s bags are investments that are built to last. With multiple trips each month, I often burn through luggage and bags (airport baggage carousels can really do some damage), so I was especially into the idea of having a bag that can withstand my heavy travel schedule, and decided to put the Easy Travel Tote to the test on a weekend road trip.

Cuyana Easy Travel Tote

Dimensions:  14.2 x 25.3 x 6.3 |  Materials: Italian leather |  Weight:  2.9 pounds |  Accessories:  Detachable crossbody strap; easy tote insert; zipper pouch; flap bag (all sold separately) |  Care:  Wipe clean with damp cloth

• Weekend getaways and road trips
• Those seeking a spacious bag made out of high-quality Italian leather
• You need exterior pockets
• You’re looking for a bag to slide over your suitcase; this tote does not come with a trolley sleeve

9 Best Laundry Hampers To Sort Your Family’s Lights And Darks

This is your last day to shop way day 2024—here are the 85 best deals, spacious with multiple pockets and a top zipper.

Like many of Cuyana’s bags , the Easy Travel Tote is made from buttery, pebbled Italian leather. I’m a big fan of leather bags since faux leather can often give off a very chemical or plastic smell. The Easy Travel Tote has a warm, earthy and high-quality leather scent that I noticed as soon as I opened it.

The tote has a deep interior with two large pockets on each side that are spacious enough to hold a pair of headphones, chargers or tablet case. While the interior pockets are not zippered, I do appreciate that this bag has a zippered top, which means I don’t have to worry about items flying out of my bag during bumpy rides or flights (yes, this has happened to me before).

The Easy Travel Tote is the newest travel tote from women-owned clothing and accessories bag Cuyana.

Functional, Versatile And Durable

Because I was only going on a weekend trip, I decided to use the Easy Travel Tote as my primary bag and see how much I could fit inside of it. After inspecting its interior, I knew I could easily put all of its 37 liters of volume to good use. It’s several inches larger and wider than the Classic Easy Zipper Tote , which is the next size down, so I could seamlessly slide in my 16-inch laptop, tablet, all of my chargers, several tops and bottoms, a denim jacket, a pair of shoes and my purse, meaning I didn’t need to bring a suitcase on this trip. Better yet, the tote didn’t feel clunky or look oddly shaped when I picked it up, so I was able to bring it with me to a restaurant for lunch without any issues.

Another great feature of this bag is its versatility. I used a wide shoulder strap , which is sold separately, to sling the bag over my shoulders, making it easy to carry around everywhere. I could also see myself using this tote on commuter days when I’m bouncing around from the gym to dinner and need to bring along my laptop; its chic exterior lets it blend into different environments, from a train station to hang-outs with friends.

For those who prefer a tote they can sling over their shoulder, Cuyana offers adjustable straps that ... [+] are sold separately.

Cuyana Easy Travel Tote: The Final Verdict

After testing Cuyana’s Easy Travel Tote, I can attest to its quality, durability and style. I was able to fit so much inside of it, and it didn’t take up too much space in the trunk of my car. I also found it to be incredibly comfortable: its straps made it easy to sling over my shoulder and carry around shops and restaurants. However, for flights, I would have loved to see this bag include at least one external pocket for easy access to my passport. I also fear that with as much as I packed in it, its lack of trolley sleeve would make it balance very precariously on the top of my suitcase. And at $428, this bag is certainly a splurge, especially when you consider that all of its accessories are sold separately (the adjustable wide strap I used is $88).

The tote's interior is spacious with two large interior pockets that can hold a 16-inch laptop, ... [+] chargers, headphones or other items.

Yet for frequent travelers like myself, this bag delivers. It can easily be used as a gym bag, diaper bag, commuter bag and a personal item on a flight, which means you’ll get a lot of use out of it. And its high-quality leather exterior not only allows it to hold plenty of items while still looking stylish (no easy feat), but it will keep its shape and luster for years to come, making this tote a worthy investment.

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14 best travel carriers for dogs, according to editor reviews

We’re celebrating National Pet Week at NBC Select by sharing our favorite pet products. Shop puppy supplies , kitten essentials and more on our pets homepage .

We all want our dogs by our side as much as possible, and that might include them tagging along on vacations and holiday trips. But traveling with a pet usually involves a range of safety considerations, including gathering the right health paperwork , keeping treats and water on hand and making sure they’re comfortable. Since most airlines and other transportation methods will require taking your dog in some kind of enclosure, the pet carrier you choose is crucial in keeping your dog safe and comfortable. 

We spoke to veterinarians, vet technicians and travel safety experts about what to look for in a travel carrier for your dog and how to shop for one that’ll keep them safe. We also compiled a list of carriers either tested by NBC Select staff or recommended by our experts to consider.

SKIP AHEAD Best dog travel carriers | How to shop for a dog travel carrier | How to help your dog feel calm in a travel carrier

Selected. Our top picks

How we picked the best dog travel carriers

When shopping for the best travel carrier for your dog, our experts recommend considering the following factors:

• Size: Pick a carrier that’s big enough for your pet to comfortably stand, sit, lie down and turn around in. The carrier should be as long as the tip of the dog’s nose to the base of the tail, says veterinarian Dr. Kristen L. Nelson . Carriers will usually come in a variety of sizes to fit different breed types (though keep in mind that airline-approved carriers have very specific dimension requirements that will usually only fit small dogs under 20 pounds, according to our experts). 
• Materials and build: Carriers are usually soft-sided and made of polyester or nylon, which are easy to clean and water- and tear-resistant, according to our experts. Choose one with mesh sides to provide a good amount of ventilation. Most importantly, you should opt for a carrier that can stand up on its own and not collapse around your pet or deform easily, says Dr. Christina Carlo , a veterinarian and medical director at VCA Avondale Veterinary Hospital. Hard plastic carriers are usually designed for airplane cargo holds, but they’re a safe and durable option for car rides, too, says Carlo.
• Airline requirements: Commercial airlines will usually have certain dimension requirements for carriers that go in the plane’s cabin (with the passenger) and crates that travel in the cargo area of the plane. Most airlines like United Airlines , Jetblue and American Airlines have varying dimension requirements, so be sure to visit their site before traveling. 
• Crash testing: Look for carriers and crates that have undergone independent crash testing by the Center for Pet Safety (CPS), which gives your pet the best possible chance of survival if a crash occurs, says Dr. Wendy Hauser , a veterinarian and special advisor to ASPCA Pet Health Insurance.

Best dog travel carriers of 2024

Below are the best dog travel carriers based on experts’ guidance and NBC Select staff experience. We also include top-rated options and key factors to consider, including the carrier’s material, weight capacity and dimensions. 

Best overall travel carrier: Away The Pet Carrier

Away Pet Carrier

• CPS certified
• Mesh sides and top
• Removable and washable bedding
• Recommended for smaller dogs

This Away travel carrier, an NBC Select Pet Award for best overall travel carrier, is designed for both car and airline travel. It has zip openings on the top and front with see-through mesh to help your pet see out of the carrier (if you prefer to avoid this, there’s a piece of fabric that rolls down to cover their view).

I use this carrier to fly with my 16-pound havanese and bichon frise mix, Bella, because it’s sturdy and makes her feel safe and supported thanks to its durable nylon and leather construction. The mesh gives her enough visibility to know what’s going on outside and helps me keep tabs on her, too. It also comes with machine-washable bedding on the inside that’s soft to the touch, and multiple pockets that keep my belongings and pet essentials accessible during the whole flight. If you’re traveling by car, the carrier has latches on one side that securely fasten to a car’s seat belt system. The Away carrier comes in black and blue colors and you can also personalize it with your initials for an additional $35.

Pet weight: Up to 18 lbs | Dimensions (LxWxH): 18.7 x 10.8 x 10.75 in. | Material: Water-resistant nylon

Best airline-approved carrier: Sherpa Pet Carrier

Sherpa Original Deluxe Pet Carrier

• More affordable option
• Very well ventilated
• Removable and washable liner
• Recommended for smaller pets

Another NBC Select Pet Awards winner, this Sherpa carrier is a favorite of CPS founder Lindsey Wolko, who has used it for years to travel with her own pets. She specifically recommends it for air travel because it fits under the passenger seat (it meets the dimensions for most airlines, but always check your specific airline’s requirements before traveling) and has a large zip pocket to store pet supplies like water bowls, leashes and treats. However, it’s not the best pick for car travel because you can’t strap it in using your vehicle’s seat belt system — you’re better off placing it on the floor behind the driver’s seat for safety and to avoid the stitching or zippers to fail, says Wolko. 

NBC Select manager of editorial operations Shari Uyehara uses this carrier to fly with her 20-pound cavalier King Charles spaniel, Loki, and says it’s a great affordable option. Loki can comfortably shift positions during the flight, and the carrier itself is structured enough to maintain its shape while under the seat, says Uyehara. The sides are made of see-through mesh that allows your pet to easily see out of it. Available in medium and large sizes, the carrier also has shorter top handles and a longer shoulder strap to fit your carrying preferences. 

Pet weight: Up to 16 lbs | Dimensions: 17 x 11 x 10.5 in. (medium size) | Material: Polyester and mesh

Best hard-sided carrier: Gunner Kennel G1

Gunner Kennel G1

• Can't be used as carry-on

This crate earned a 5-star safety rating from the CPS in both the crate and carrier class (the only product to earn a dual certification), and it’s a favorite among our experts. The crate has a thick exterior layer for impact protection, which keeps your pet safe if there’s a crash or a fall, according to the brand. Its reversible door design with an aluminum frame lets you open the crate from either side, and won’t pop open in the middle of a flight, according to the brand. It comes in four sizes — small, medium, intermediate and large — and Gunner offers a size guide that gives recommendations based on your dog’s weight and length.

Pet weight: Up to 30 lbs for small, up to 45 lbs for medium, up to 75 lbs for intermediate and up to 110 lbs for large size | Dimensions: 24.5 x 18.625 x 19 in. (small), 29.5 x 20.5 x 23.5 in. (medium), 34 x 23 x 28.5 in. (intermediate), 40.25 x 28 x 33.25 in. (large) | Material: Reinforced aluminum frame

Best soft-sided carrier: EliteField Soft-Sided Dog & Cat Carrier Bag

EliteField Soft-Sided Dog & Cat Carrier Bag

At just over two pounds, this is the most lightweight soft-sided pet carrier on our list. It comes recommended by Dr. Amber Karwacki , a veterinarian and partner doctor at Heart + Paw in Callowhill, Pennsylvania, because it has mesh panels on both sides and the front to let air in and prevent your pet from overheating, according to the brand. It also comes with removable and machine-washable bedding and has a back sleeve that attaches to your suitcase, as well as loops that latch onto your car’s seat belt system. The polyester and synthetic build is water-resistant and available in six colors to fit your personal style. 

Pet weight: Up to 18 lbs | Dimensions: 19 x 10 x 13 in. | Material: Polyester

Best tote carrier: Wild One Everyday Carrier

Wild One Everyday Carrier

• Remains open

If you’re looking for a tote to carry your dog around town or on the train, consider this Wild One carrier. This NBC Select staff-favorite option has a small dip in its design, which allows your dog to peek their head out while you carry them around. “I love that Loki’s weight remains balanced in the carrier, but he still has room to move around,” says Uyehara, who appreciates its stability. It also includes a safety clip that attaches to your dog’s harness, ensuring they won’t jump out at a bad time, according to Karwacki (but be sure to never connect this clip to their collar since it poses a choking hazard). It also comes with carrying straps of two different lengths — one for carrying it like a shoulder bag, and shorter straps to carry it by hand. There is a machine-washable mat on the inside and three exterior pockets to hold all your pet’s essentials like bags, treats and toys.

Pet weight: Up to 20 lbs | Dimensions: 21.5 x 7.5 x 14.25 in. | Material: Recycled polyester outer, cotton interior

Best collapsible carrier: Roverlund Out-Of-Office Pet Carrier

Roverlund Pet Carrier

An NBC Select Pet Awards winner, the small version of this Roverlund carrier is an airline-approved option for both dogs and cats because it’s less than 18 inches long. The straps are all ropes, which our staff found to be more comfortable and supportive than other carrier straps made from typical polyester or fabric. The interior lining is machine-washable and you can also shop the larger version of this carrier for dogs up to 25 pounds.

Pet weight: Up to 20 lbs | Dimensions: 17 x 11 x 10.5 in. (small size) | Material: Water-resistant polyester, mountain climbing rope

Best backpack carrier: Apollo Walker Pet Carrier Backpack

Apollo Walker Pet Carrier Backpack

• Adjustable straps
• Pet can see outside

This highly rated backpack carrier, which has a 4.6-star average rating from over 4,900 reviews on Amazon, has shoulder straps and two separate straps that buckle around your sternum and waist to help evenly distribute the weight of your pet, according to the brand. It has mesh panels on all sides to let your pet see out and comes with removable fleece bedding to keep them comfortable while creating a sturdy base that can hold their weight, according to Apollo. It also comes with a clip that attaches to your pet’s harness to prevent them from escaping or falling out.

Pet weight: N/A | Dimensions: 12.6 x 11.4 x 16.8 in. | Material: Polyester

Best expandable carrier: Midwest Duffy Dog & Cat Carrier

MidWest Duffy Dog & Cat Carrier

• No removable bedding
• Not as ventilated as others

This Midwest Duffy carrier comes recommended by Karwacki because it’s expandable — the mesh sides open up to give your pet more room to move around and stretch their legs. It has two zippered side openings, as well as one on top to make taking your dog in and out easier, according to the brand. It also folds completely flat, so you can store it away when it’s not in use. It comes in three colors and sizes small, medium and large. 

Pet weight: Up to 15 lbs | Dimensions: 16.3 x 10.1 x 9.3 in. (small), 18.3 x 11.3 x 11.1 in. (medium) and 19.3 x 12.2 x 12.2 in. (large) | Material: Polyester

Best for medium-sized dogs: Arlo Skye The Pet Carrier

Arlo Skye The Pet Carrier

• No mesh top

This Arlo Skye pet carrier has mesh panels on all sides, making it a well-ventilated option for your pup. It comes with memory foam bedding on the inside that’s both removable and machine-washable, as well as a foldable design you can pack easily in your suitcase or travel bag, according to the brand. It has dual openings on both ends and a back trolley sleeve to place it over your carry-on . The carrier is also highly rated with a 4.9-star average rating from over 60 reviews at Arlo Skye. 

Pet weight: Up to 25 lbs | Dimensions: 17.5 x 11 x 10 in. | Material: Poly-mesh and nylon

Best for small dogs: Sleepypod Mobile Pet Bed

Sleepypod Mobile Pet Bed

The Sleepypod Mobile Pet Bed is an expert-recommended and CPS-certified option that has breathable mesh and a machine-washable interior — it’s built for plane travel for dogs under 15 pounds. Nelson recommends the Sleepypod because it’s easy to carry and gives the pet privacy while traveling since it’s fully enclosed with a mesh panel at the top.

Like several other carriers on this list, the Sleepypod isn’t limited to airline travel: It straps into a vehicle’s seat belt system, so you can comfortably take road trips with your pet. You can also separate the bottom of the carrier to transform it into a bed for your pet, which makes training easier since they can form a positive association with it, says Wolko. The brand’s Sleepypod Atom is another CPS-certified carrier that’s crash-tested for even smaller dogs up to 12 pounds, the lowest weight requirement on this list. 

Pet weight: Up to 15 lbs | Dimensions: 17 in. (D) x 6.5 in. | Material: Polyester

Best lightweight carrier: Molly and Stitch Alpine Dog Carrier

Molly and Stitch Alpine Dog Carrier

• Stylish design
• Padded and comfortable
• Machine-washable
• Not for plane travel

This tote carrier is great for smaller dogs, and its lightweight design is convenient to take anywhere. It's a favorite of NBC Select social commerce editor Sadhana Daruvuri, who says her 2-year-old maltipoo Bandit fits comfortably inside. “This carrier is very high quality, and it was so stylish that I would happily use it as an everyday bag,” says Daruvuri. “Cleaning it is also easy — you can just throw it in the wash, and even after repeated uses, the bag looks brand new.” 

Pet weight: Up to 15 lbs | Dimensions: n/a | Material: n/a

Best carrier with pee pad: Diggs Passenger Travel Carrier

Diggs Passenger Travel Carrier

• Includes a bed and pee pad
• Has multiple pocket
• Not as much mesh as others

Diggs is an NBC Select Pet Award -winning brand that makes some of our favorite dog crates. The brand’s Passenger Travel Carrier is great for both plane and car travel: It fits many airlines’ size requirements, and it has custom seat belt clips and a buckle strap to place it safely in your car. It also comes with a Diggs Pee Pad that attaches to the included bed — if your dog chooses to use it, you can open the side panel to swap it out without disrupting your pup, according to the brand.

Pet weight: Up to 18 lbs | Dimensions: 20 x 11.5 x 10.8 | Material: n/a

Best personalizable carrier: Paravel Cabana Pet Carrier

Paravel Cabana Carrier

• Personalizable with name
• Folds flat for easy storage

If you’re looking for a personalized option, this Paravel pet carrier — which is the dog-friendly version of the brand’s original Cabana Tote — lets you monogram your pup’s name or initials in the color of your choosing. It also has a washable fleece interior lining, comes with several pockets for storing treats and other small essentials, and it folds completely flat for easy storage. 

Pet weight: Up to 20 lbs | Dimensions: 11 x 20.5 x 11 in. | Material: Paravel EcoCraft Canvas, vegan leather

Best sling carrier: Tomkas Dog Sling Carrier

Tomkas Dog Sling Carrier

• Easy to take on the go
• Zip pockets for small items
• Requires physical strength

Designed for small dogs up to 10 pounds, this sling carrier crosses over your body so you can take your dog around town hands-free. The base has a built-in drawstring that adjusts the size of the opening to fit different sized dogs, and the crossbody strap length is also adjustable to fit your comfort level. The carrier includes a safety buckle inside that connects to your dog’s harness to prevent them from falling out, according to the brand. I purchased this carrier for my dog Bella when she was a puppy, and I was able to comfortably carry her around when she got tired of walking. It held her weight well without tearing or damaging the fabric, and the crossbody strap caused less strain on my back.

Pet weight: Up to 10 lbs | Dimensions: 9 x 6 x 3 in. | Material: Polyester

How to shop for a dog travel carrier

Carriers and crates are the most secure type of enclosure when traveling with your dog because they prevent them from escaping and minimize distraction while you’re traveling (especially while driving), says Wolko. But the right carrier for your dog will depend on what type of trip you’re taking, your method of transportation and their temperament. 

When shopping for the right carrier for your dog, our experts recommend considering the size and fit of the enclosure, whether it’s crash-tested, if it meets airline requirements and more.

Your dog or cat should be able to easily stand up, turn around and lay comfortably in their carrier. That means the length of your carrier from front to back should measure about the same, or one or two inches more than the tip of your dog’s nose to the base of their tail, says Nelson. You should add a few more inches for brachycephalic breeds like pugs, pekingese and French bulldogs, though experts don’t recommend taking these breeds on flights because their shorter noses increase the risk of overheating and oxygen deprivation, says Nelson (some airlines even ban this breed from flying in the cargo hold , according to the American Veterinary Medical Association). To determine the right height of your carrier, make sure it measures the same or larger than the height of your pet from the floor to the top of their shoulders, says Carlo.

Place a mat or bed in the carrier to make the space more comfortable for your pet, says Carlo (though you should avoid this if your dog usually destroys their bedding because they might eat the pieces and cause intestinal obstruction). Putting soft blankets or their favorite toy in the carrier can also help them feel familiar and safe, according to our experts.

Whether your dog can see out of their carrier is a matter of personal preference, though our experts recommend mesh so the outside is visible, which prevents your dog from feeling threatened or confused while they’re traveling, says Wolko. 

Materials and structure

Most carriers are soft-sided and made from materials like polyester, mesh and nylon fabric. Consider whether the carrier has structure, meaning it can stand up on its own and won’t automatically collapse around your pet, according to Carlo. You should also look for carriers that have pockets, so you have room for your pet supplies.

You can take a hard-sided, non-collapsible crate or kennel on an airplane, but they must be able to fit under the passenger’s seat, according to Hauser (this might be harder to do compared to soft-sided carriers since they don’t mold to a different size). Plastic hard-sided crates are usually good for transporting your pet in an airplane cargo hold and the cargo area of a car — they’re considered to be the safest option since they won’t lose their shape and provide impact protection in case of a crash, turbulence or hard fall, according to our experts. However, you should avoid metal wire crates because pets might be able to stick their feet or limbs out, which can be a safety hazard while traveling, says Karwacki.

Safety considerations

For car travel, look for carriers and crates that have undergone crash testing by the Center for Pet Safety, a registered nonprofit and advocacy organization that crash tests car restraints and containment devices. This provides an extra layer of safety when traveling with your pet, our experts say.

“Most carriers on the market only prevent distractions [for the driver], which is important, but in a crash, they may not perform as you would expect them to,” says Wolko. The CPS certification tests carriers as an unaffiliated third party. This is important when considering that many brands subjectively “pass” their carriers if they test them in their own labs, which can ultimately give pet owners a false sense of security, according to Wolko.

Though the CPS does not specifically test carriers and crates for airline travel, you can use most carriers that meet the airline’s size requirements and have ample ventilation, according to Wolko.

A CPS-certified crate usually has backup door latches and locking mechanisms to prevent your pet from escaping, which is especially useful if they travel in the aircraft’s cargo hold. “So, if something tumbles, the kennel is so robust that the pet is not getting out,” says Wolko. Most airlines have certain regulations for what carriers to use when transporting an animal in the cargo area of a plane. The International Air Transport Association, a globally recognized trade association for the world’s airlines, details specific requirements for crates to transport animals in the cargo hold, including construction and adequate ventilation (more on that below).

Frequently Asked Questions

For air travel, always check with your airline to see what type and size of carrier it allows. The approved dimensions of your carrier vary from airline to airline but, in most cases, carriers can’t exceed 11 inches in height, which allows it to fit under the seat in front of the passenger, according to Hauser. Also, the carrier will likely count as your carry-on luggage on most airlines, and in-cabin travel will usually require you to make a reservation or reserve a seat specifically for your dog.

Certain airlines might also have specific pet size and weight requirements for in-cabin travel. Typically, pets must weigh 20 pounds or less, though this varies by airline, and most larger dogs can’t ride in-cabin unless they’re a trained service animal, says Wolko. If your pet exceeds that limit, they’ll need to travel in the cargo area of the plane.

Most airlines will allow trained service dogs on board at no cost. However, some airlines like Delta Air Lines, Southwest, American Airlines and Alaska Air are no longer accepting emotional support animals on board.

Carriers and crates for dogs are usually used interchangeably, but there are a few key differences. The CPS defines crates as enclosures that are secured in the cargo area of a plane or tethered securely to the floor of a vehicle like a van or SUV. They’re usually constructed of thick molded plastic or metal and designed for larger dogs, according to our experts.

Carriers, on the other hand, are usually designed for smaller dogs and made of a soft-sided fabric (though some are constructed of a harder plastic or nylon to prevent them from collapsing on your pet). When traveling in a car, the carrier usually goes in the backseat and is strapped in using the seatbelt system of your vehicle.

Yes, it is generally safe and common to travel with your dog in the cargo hold (also known as the lower deck) of an airplane, which also holds baggage. However, experts recommend only flying your pet in the cargo hold when it’s absolutely necessary because it can be a very stressful experience for them.

“There’s a lot of weird noises, not much light down there — it’d be scary for anyone to go in the [cargo hold], ” says Karwacki. And, most handling risks come before they even board the plane: Dogs usually endure the most force when being transported across the rough, uneven tarmac to get to the plane, says Wolko.

The International Air Transport Association (IATA) lists specific requirements for crates, including construction and ventilation, to keep your pet safe when flying in the cargo hold. For example, the trade association specifies that crates must be sturdy and inescapable and adequately ventilated on three sides, with the majority of the ventilation being provided on the upper part of the container.

Most aircraft cargo holds are temperature-controlled and pressurized, according to the U.S. Department of Agriculture . Animals can’t be exposed to temperatures above 85 degrees Fahrenheit or below 45 degrees Fahrenheit for more than 4 hours, per the USDA’s website. Most airlines won’t transport dogs altogether if ground temperatures reach those extremes.

How to help your dog feel calm in a travel carrier

Your pet’s comfort level in their carrier can determine how smooth your travels are. Below, we list a few expert tips about how to get your dog adjusted to their carrier and how to keep them comfortable during long trips.

• Know your dog’s safety and security preferences. Some dogs prefer more open-sided kennels with better airflow and visibility, while others feel safer with the cave-like security of a molded plastic carrier with smaller windows, says Hauser.
• Make the carrier or crate their “happy spot.” Allowing your pet to build a positive association with their carrier helps them feel calm and safe while traveling, according to our experts. In your home and before traveling, leave the door open so that your pup can explore the enclosure on their own terms, which demystifies it, says Hauser. After some time, it isn’t uncommon to find pets that preferentially sleep in their enclosures,” she says. Once they get acclimated to the crate or carrier at home, you can then graduate to car trips and, later on, plane rides. Start off with brief trips that increase in duration over time.
• Make the carrier feel familiar. As we mentioned, putting their favorite bed, blankets or toys in the carrier can help make them feel more comfortable.
• Avoid any safety risks while on the plane. For example, if you’re traveling with your pet in-cabin, never put the carrier in the overhead compartment of the plane with your pet inside because it poses a suffocation risk, says Wolko. Also, feed your pet before you get on the plane — if they choke or get something lodged in their throat while you’re in the air, they likely won’t get help in time, according to Wolko.

Meet our experts

At NBC Select, we work with experts who have specialized knowledge and authority based on relevant training and/or experience. We also take steps to ensure all expert advice and recommendations are made independently and without undisclosed financial conflicts of interest.

• Dr. Kristen L. Nelson is a veterinarian and author of “Coated With Fur: A Vet’s Life.”
• Dr. Christina Carlo is a veterinarian and medical director at VCA Avondale Veterinary Hospital.
• Dr. Wendy Hauser is a veterinarian and special advisor to ASPCA Pet Health Insurance.
• Lindsey Wolko is the founder of the Center for Pet Safety , a registered nonprofit and advocacy organization that crash-tests car restraints and containment devices for pets.
• Dr. Amber Karwacki is a veterinarian and partner doctor at Heart + Paw in Callowhill, Pennsylvania.

Why trust NBC Select?

Mili Godio is an updates editor at NBC Select who covers a variety of pet topics, including dog food , beds , treats and toys . For this article, Godio spoke to five veterinarians and pet safety experts about the best carriers for your dog and how to safely travel with them. She also compiled experts' recommendations for the best travel carriers to consider, as well as travel carriers tested and reviewed by NBC Select staff.

Catch up on NBC Select’s in-depth coverage of personal finance , tech and tools , wellness and more, and follow us on Facebook , Instagram , Twitter and TikTok to stay up to date.

Mili Godio is an updates editor for Select on NBC News.

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My husband and me had great experience with Crystal Travels when booking our holidays for Antalya recently. All thanks to the super service provided by Peter Cruz. His guidance throughout exceeded our expectations.Peters professionalism and personal touch made huge difference. We highly recommend Crystal travels and amazing guide and helper Peter Cruz services any time for an unforgettable holiday experience.

Date of experience : April 20, 2024

Dear Passenger, Thank you for the fantastic review of - "Peter"! We loved being of service to you and hope we can assist you again soon. Team Crystal Travel 😊

Paul has provided an excellent service…

Paul has provided an excellent service booking my trip.

Dear Passenger, Thank you for taking the time to share your feedback with us for "Paul". We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. If there’s anything specific you’d like to share to help us earn that fifth star, please don’t hesitate to let us know. You can send us a note at [[email protected]]. Team Crystal Travel 😊

Anna is very helpful

Anna is very helpful, quick and very reliable..she help us to sort my husband ticket off to philippines and back.. thank u so much anna for all ur help and good service. God bless..

Dear Passenger, We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with "Anna" and hope to see you again soon. Team Crystal Travel 😊

Jack was very helpful while booking our…

Jack was very helpful while booking our family tickets, gave us a good deal with discounted fares.

Date of experience : April 01, 2024

Dear Varun, We are happy that you liked the services offered by "Jack" who showed his efforts at their best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Team Crystal Travel 🙂

I was contacted by Mr Ben Oscar from…

I was contacted by Mr Ben Oscar from Chrystal Travel when Eva air could not confirm my booking , he sorted it out for me very quickly it only took about 20 minutes on the phone . I would like to say a very BIG THANK YOU to Ben . I will definitely use Ben at Chrystal Travel again .

Date of experience : April 25, 2024

Dear Martin, Thank you for taking the time to share your experience with "Ben-Oscar" who assisted you. Our travel experts work diligently toward providing the best services to strengthen the bond and trust. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 🙂

Kathy Hart - super helpful

Kathy helped me find the right flight over a twenty minute call and had the whole thing booked and sent over within a couple of hours! I'll definitely be calling her again

Dear Abeer, Thank you for taking the time to write this review and appreciating the efforts of "Kathy", who will be motivated by the recognition. We are glad to hear that you had an excellent experience. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 😊

I was called by Ana who dealt with my…

I was called by Ana who dealt with my flight plans in a very professional way. I really can’t fault her. She was recommended to me by a close friend. I’ll using her for all flights in the future. Amazing

Dear Andrew, We are incredibly grateful for this review and your lovely compliments on Ana's services. Your warm words have been shared with her. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel 🙂

Stella stevens helped a lot with…

Stella stevens helped a lot with verifying my flight plans. its great that she called more than a ontht before the flight just to make sure that the fight is correct and on schedule

Dear Francis, We appreciate the fantastic review of "Stella" and are glad we could be of service. If you have any further needs or questions, please reach out! Team Crystal Travel 😊

Great customer service

Nick was very helpful with regards to my query. He has also provided an excellent customer service. Thank you!

Dear Passenger, Thank you for taking the time to share your experience with "Nick" who assisted you. Our travel experts work diligently toward providing the best services to strengthen the bond and trust. We hope you remain safe and contact us again for future bookings. Team Crystal Travel 🙂

Every question was answered…

Every question was answered professionally by Sid and so far it has all been stress free to book my flight.

Dear Ian, We are happy that you liked the services offered by "Sid" who showed his efforts at their best. Our team of Travel Consultants goes to great lengths when it comes to attending to queries and finding solutions for our esteemed clients. Till next time :) Team Crystal Travel 🙂

Affordable Price

Affordable price was available and easy to manage the website. It was nice to receive a call afterwards from (___REBECCA___) to check if everything was fine and confirmed.

Date of experience : April 24, 2024

Dear Passenger, Many thanks for this review of "Rebecca", it was a pleasure meeting your travel needs. She will be thrilled to read such inspiring words of appreciation. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel 🙂