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Clevertrip   Reviews

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Reviews 4.9.

Most relevant

It was very easy to book a trip and to select all the additions. Highly recommended

Date of experience : November 11, 2022

Reply from Clevertrip

Dear Wael, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Excellent service

Date of experience : February 05, 2024

Company trip experience with Clevertrip

I experienced with Clevertrip a great attention during my stay in Dubai. Always there, solving any unexpected events and being up to our expectations.

Date of experience : December 26, 2021

Dear Haytham, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Great app! Friendly and easy to use. Excellent customer service and very responsive.

Dear Ella, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Very professional and helpful.

Very professional and helpful.. I had a great experience thanks to them.

Date of experience : October 21, 2023

Dear Marwa, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Very helpful agents and quick service

Very helpful agents and quick service. Application is easy to use

Date of experience : November 20, 2021

Dear Karawan, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Easy to use platform and displays all…

Easy to use platform and displays all options and details clearly

Date of experience : March 15, 2022

Dear Mohamed, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Very Smooth experience on the booking

Very Smooth experience on the booking, will book again soon.

Date of experience : June 04, 2021

Dear Mohsine, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Great team, Very helpful smooth and pain free experience

Date of experience : December 07, 2022

Dear Elio, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

What makes difference is the people and the support you get from the team

Date of experience : November 08, 2022

Dear Yasser, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Great experience

Great experience, easy to use and always best deals!!!

Dear Tarek, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Great experience and support for the…

Great experience and support for the UFC fight

Dear Tarek, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Really smooth experience

Really smooth experience, prices were pretty decent compare to other agencies

Date of experience : September 20, 2022

Dear Yehya, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Outstanding experience

Outstanding experience and customer service. Clevertrip is a user-friendly and comprehensive tool. I would definitely book all my future vacations & trips on Clevertrip. Highly recommended!

Date of experience : November 01, 2022

Dear Ahmad, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Amazing experience

Amazing experience, Clevertrip took care of it all with a great customer support

Date of experience : November 10, 2022

Dear Karla, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Amazing services

Amazing services, thank you guys

Dear Muyasar, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Everything is perfect

Date of experience : October 22, 2023

Dear Mansour, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Best rates and super easy to book !!

Date of experience : November 05, 2022

Dear Hussein, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

Effective and professional…

Effective and professional communication from start to end.

Date of experience : January 20, 2024

Amazing app

Amazing app, user friendly

Date of experience : March 14, 2022

Dear Dany, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

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Clevertrip   Reviews

In the Travel Agency category

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Write a review

Reviews 4.9.

Most relevant

Outstanding service

Clevertrip is a game-changer! Booking flights, hotels, and entire travel packages is a breeze with its user-friendly interface. Plus, the customer service is top-notch, ensuring a stress-free experience. I love the wide range of options and exclusive deals. Highly recommend for seamless travel planning!

Date of experience : 03 April 2024

10/10 experience! Highly recommend

Firstly I would like to thank Ibrahim for making this experience possible. It was my first time booking to go to a sporting event in the UAE and it was great from start to finish. The booking process was easy and I was kept updated at each step. I would highly recommend Clever Trips for all your even package needs. 10/10 for service!

Date of experience : 21 October 2023

10/10 RATED

Clevertrip was my last resort when all UFC 294 tickets were sold out. They hooked me up with the platinum packages priced like no one else could. Shoutout to ibrahim and the team as a whole for their efforts and help! HIGHLY RECOMMENDED

Date of experience : 11 December 2023

Highly recommended

This is one of the best, if not the best travel agency. Our trip experience was amazing and smooth. Highly recommended!

Date of experience : 07 April 2024

CleverTrip has amazing customer service and hospitality. They ensured my stay was as expected and beyond. They go above and beyond to make sure you get the best experience.

Date of experience : 22 October 2023

A smart and fast service- we booked our…

A smart and fast service- we booked our flight tickets, hotel stay and bought tickets for shows all in a couple of clicks

Date of experience : 11 May 2024

Hassle free festival experience

Great service! After making a booking, you know that your plans are secured with event tickets and accommodation, so you don’t have to waste your own time looking for options. The Team was very supportive throughout the entire process reassuring a seamless experience. All you have to do is enjoy the event you’re attending!

Date of experience : 27 April 2024

Perfect experience from beginning to…

Perfect experience from beginning to the end, the package was perfect and made it more memorable. Will be using them for all future events.

Date of experience : 18 November 2023

perfect treatment all tickets were sold…

perfect treatment all tickets were sold out and i managed to grab my hands on some from clever trip and the price is reasonable

Date of experience : 05 May 2024

100% trust (UFC 284)

100% trust, Ibrahim and his team are really accommodating and trustworthy. Don't hesitate.

Excellent!! Great deals!!

The customer service was excellent, and the responses from the Clevertrip team were always prompt and helpful. 10/10 reccomend!!

The service was top notch

The service was top notch, I used them to not only book my accommodation but get a concert package inclusive of airport pick up and other activities, and they absolutely delivered

Date of experience : 24 April 2024

Abu Dhabi Weekend Trip

Purchased Abu Dhabi weekend trip package with sold-out Andrea Bocelli tickets from Clevertrip. Everything was perfect! Access to the concert venue was smooth and the seats were great. Mr. Ibrahim was super helpful and always reachable. Thanks Clevertrip!

Date of experience : 27 January 2024

Booked a hotel and Bocelli concert…

Booked a hotel and Bocelli concert ticket package through Clevertrip. My seat was very good, really enjoyed the concert. Everything was perfect! Mr. Ibrahim was super helpful and very kind, he really did his best, highly recommend and will use again. See you soon, Anahit from Armenia Thanks Clevertrip!

Date of experience : 29 January 2024

Andrea Bocelli Concert

On a relative short notice I booked tickets for the Andrea Bocelli concert in Abu Dhabi (which was actually sold out). First time is used the service of Clevertrip. Just a few minutes to book including hotel. A very easy and efficient process. And also onsite all fine with great seats. Ibrahim made it happen. It was a great experience. I can only recommend and will use again. Thanks. Remo

UFC 294 hotel and tickets package, Clevertrip.com experience

I don't normally write reviews but Clevertrip.com and its owner Ibrahim are worthy of one. I booked a UFC 294, hotel and ticket package, and the service was outstanding. Being from the UK, I was a little sceptical of purchasing through a small company that wasn't within the UK, but everything was perfect. The communication was brilliant, always responded within hours to emails, and within minutes through the online chat service. I got exactly what I paid for and at an excellent price. I will be sure to use Clevertrip again. Ibrahim and his team are excellent, and I would like to thank them for my trip. A*

Reply from Clevertrip

Dear Lee, Thank you for your kind review. We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them what they paid for, and we try to do it in a smooth and meticulous way. Best regards from Ibrahim who sends his salutations! Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Great Experience and service

Everything went perfectly well. Amazing Hotel room where we got a free upgrade. The customer service is extremely fast responding and available 24/7 on Whatsapp. At the entrance of the event everything went smooth as well. I had my doubts, but Clevertrip service was just amazing. Absolutely great experience, can recommend to everyone and I have been very sceptical, but have nothing to criticize. 5 stars from me!

Dear Noah, We are very happy you are satisfied with our service. Our clients are the most important people in our lives. We strive to give them an enjoyable experience, and we aim to do it in a smooth and perfect way. Thank you for your review, and hope to see you soon. Kind Regards - Clevertrip Team

Everything was perfect

Everything was perfect. The guys supervised the whole process and were always in touch. We were very well received at the hotel and we were greeted there in advance with signs with our names on them. I highly recommend this company and will contact them again in the future. By the way, the seats at the concert were very good, which of course made us very happy. See you soon ❤️🙏

Date of experience : 28 January 2024

Ibrahim has truly blown me away with…

Ibrahim has truly blown me away with the lengths that he goes to in order to satisfy his customers. I originally booked a trip for an F1 experience which Ibrahim kindly upgraded to even better seats and an open buffet.

Date of experience : 19 March 2023

Thank you. We are happy that you are satisfied with our service. We strive to do our best. Kind Regards Clevertrip Customer Care

Clevertrip is one of the best travel /…

Clevertrip is one of the best travel / transport vendors I've used. If it is for work, travel or a honeymoon. Clevertrip is what you should use. Ibrahim the founder, is being helpful and working with him around the clock was an experience I recommend for everyone.

Date of experience : 13 July 2022

Dear Faris, We are very happy you are satisfied with our service. Thank you for your review. Kind Regards - Clevertrip Team

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Relax. We make getting from city to city easy.

Experience the freedom of traveling door-to-door on your own schedule.

Can't find your destination or need a round trip? Request a custom route

"This was our first time to use the Daytrip service and it absolutely exceeded our expectations! Instead of…" Read more

People turn to Daytrip for transportation in over 120 countries around the world.

How can Daytrip drivers help you

Help with your luggage.

Our friendly drivers handle your bags for you, and keep them safe if you stop for lunch or sightseeing.

Door-to-door service

We bring you door-to-door with no surprises. No more having to figure out public transport, or paying extra for a taxi.

See how it works

And a dedication to safety

Thorough driver screenings.

We individually interview every Daytrip driver, so you can rest assured they meet our world-class standards.

Clean, comfortable cars

We have strict vehicle standards, so you’ll always get a late-model car that’s safe, clean, and comfortable.

Familiarity

Our drivers know the rules of the road, so they can get you from A to B safely.

So you can see the country’s best-kept secrets

Optional sight-seeing.

From ancient ruins to natural wonders, we’ve hand-picked the best things to see along the way.

Local tips and information

Our friendly drivers are locals, and are happy to share their insights or give tips on what to do at your destination.

And turn your ride into an unforgettable experience

16 Feb, 2024 Our first (but not last) trip with Daytrip This was our first time to use the Daytrip service and it absolutely exceeded our expectations! Instead of flying from Malaga Spain to Albufeira Portugal we decided to hire a driver. The cost and time required was about the same but the experience was so much more enjoyable with Daytrip. The booking process was simple and their communication was outstanding. As someone who's flown well over a million miles and has stayed in well over a thousand hotel nights, I truly appreciated how quick, clear and personal their messaging was (if it's AI then that's amazing). We can't say enough about pur driver, João S. He arrived early and messaged us that he was ready whenever we were. He greeted us warmly in excellent English (apparently everyone takes English in Portuguese schools) and even had an umbrella ready to keep us dry! He was very engaging and provided us with tons of great information as this was our first trip to Portugal. His driving was excellent and we always felt safe, even during a short period when there was heavy rain. We stopped for an excellent lunch at a wonderful little beach restaurant and let him order us a delicious traditional Portuguese meal. He dropped us off on time and extremely satisfied that we had made the right decision in picking Daytrip!

16 Feb, 2024 Great service The experience was very good. I am a full time traveler so I was looking for a service just like this. We had a good experience with Slaven our driver and I definitely will be using the company again. The driver came early and helped us with our luggage. The communication with him and the whole team was always very fast and good. There was no good option for us to travel from Italy to Slovenia with all the stuff we have and ski equipment but because of this service we were able to travel to Slovenia in 3 hours with no problem with all our stuff. The communication via email is excellent and they provide alot of information about your trip, you can see your driver’s photo and information, the car and the trip itinerary on your account, so you are uptodate on everything and it goes very smoothly. I definitely recommend them.

12 Feb, 2024 Excellent Service............ Daytrip is very reliable and sends multiple confirmations with very detailed instructions on pickups. Our driver, Patrick, also contacted ahead of pickup to confirm details and was on time picking us up. The vehicle was very clean and comfortable and we were provided bottled water.

Sightseer554573

11 Feb, 2024 Exceptional Service from Vientiane to Vang Vieng Easy to navigate website. Smooth journey with excellent and courteous driver, clean car. Most impressive of all was the customer service and care both pre and post journey. Would not hesitate to use Daytrip in future, or to highly recommend.

10 Feb, 2024 Excellent ride from Wadi Rum to Amman We were so happy with the service Ibrahim gave us on our drive from Wadi Rum to Amman via Shobak Castle. He arrived early, was friendly and extremely kind and generous, and a very safe driver. We loved our experience with him.

6 Feb, 2024 Great experience! Daytrip was such an easy platform to use to organize our transportation between St. Moritz and Innsbruck, Austria. They are so responsive

ashleydB1640HK

5 Feb, 2024 Daytrip experience Daytrip is the most convenient way to travel around Europe. Ricardo our driver is so informative but the best thing I love about him is how we felt safe with him. He truly made sure our travel is worth it.

micahangelak

29 Jan, 2024 A great day from Seville to Lisbon Daytrip is a great service avoiding airports, taxis, with the benefits of sight seeing and arrival in Lisbon stress free. We did have quite a few issues trying to pay on the Daytrip platform with multiple staff sending multiple emails, but once they were overcome, Armando our driver, picked us up on time in Seville. He was extremely flexible and informative. Gave us eating tips in Lisbon too. The van was very comfortable for us (3 adults) and clean. Thank you Armando for a great trip.

T9870CNrosas

28 Jan, 2024 Such a smooth process Our experience with day trip was smooth from start to finish. We travelled from Tagaytay to Manila, PHILLIPINES Leo, was awesome he offered us drinks and snacks upon pickup, he helped with bags and we had a very enjoyable conversation the entire trip. He made an effort to get to know us and allowed us to know him. He Was an absolute pleasure to deal with. Such an easy service to deal with!

I3744RZandrews

28 Jan, 2024 Superb Service Such a professional service. Can't rate them highly enough. Very punctual, very professional drivers and the vehicles are very tidy indeed. Would highly recommend and will definitely use their service again. Thanks you.

nickcazwhitman

6 Jan, 2024 Excellent transportation service -- highly recommended DayTrip were easy to work with, completely reliable, accommodated changes to our reservation when we needed to make them, and sent excellent, comfortable, clean vehicles with good drivers. They provided driver contact details so we could call them to check in when we arrived to the airport earlier than expected. The booking services seem to be based in Czech Republic and we were traveling in another country. Don't let that put you off. It all worked out seamlessly. I would highly recommend this company for transportation in Europe and would not hesitate to work with them again.

6 Jan, 2024 Consummate Professionals We have used the services of Daytrip all over Europe and Asia, and most recently Mexico. I must say every single experience has been perfect. All employees are consummate professionals with lots of knowledge and pleasant personalities. Looking forward to many more in the future. Keep up the great work!

3 Jan, 2024 Perfect. And we were difficult clients. Perfect customer care. We had to dates several times and pick-up time from midnight to midday just hours in advance. Very fast service. In person, not just a bot. Travelled Frantfurt - Amsterdam - Frankfurt. Great cars, great drivers.

stephanhV5691NO

2 Jan, 2024 Great car journey We are so pleased we booked this trip with Mark! He was timely from our hotel pickup in Vienna, very well informed, helpful and he made the trip to Bratislava far more enjoyable with his is personal knowledge of the area. Highly recommend Day Trip and Mark!

31 Dec, 2023 Maxim from Daytrip saved the day! Munich to Vienna Daytrip literally saved the day for us after a last minute flight cancellation. A Daytrip driver named Maxim from Prauge picked us up at 4:30 a.m. at our hotel in Munich and drove us on a dark and rainy morning to our next hotel in Vienna. Because of Maxim's professionalism and excellent driving, we were able to attend our pre-booked 11 a.m. performance of the Lippanzer Stallions in Vienna. I cannot say enough good things about Maxim. He was friendly, kind, and a pleasure to meet. Thank you Daytrip! Thank you Maxim!

14 Dec, 2023 Great service, fun stops. Day Trip is fantastic. I’ve used it in the past,!but our recent trip this December confirmed once again what a great company it is. I love the suggestions for stops on the way. I’ve been to several places that weren’t even on my radar and they were terrific. And who would not love door to door service with a friendly professional driver.

With simple, flexible bookings

Book with a click (or tap).

Our easy-to-use website and curated content mean you can book a trip on the other side of the world in seconds.

Free cancellations up to 24 hours before the trip

We know travel plans can change, which is why we have an industry-leading cancellation policy.

Plan one trip between cities or your whole vacation

54,400+ available routes

Daytrip offers the most convenient way to travel between cities around the world.

12,800+ sights

Make the most of your holiday with optional sightseeing stops.

Ujung Water Palace

The manicured gardens and elegant architecture of this royal palace are further enhanced by the surrounding natural landscape.

Monastery of Saint Thekla the Healer

Assuage your worries at this pleasant monastery where the remains of Christianity's first female martyr are kept.

Park Gardens in Bad Zwischenahn

Germany’s largest collection of styled gardens showcases the many beautiful ways to make a green space.

Klaffenbach

It’s difficult to believe that this white moated Renaissance castle lying south of Chemnitz in Saxony is actually a castle, given its ornate beauty.

Salt River Mineral Bath

Soak away your aches, pains, and bad luck at this local hangout.

Kisnana castle

This medieval castle underwent centuries of improvements only to be destroyed by the Turks, leaving behind a glimmer of its former glory.

Sant Josep de sa Talaia

Feel the authentic pace of Ibiza in this luscious village, known for its vibrant local life full of droolworthy cuisine and quaint markets.

Folklorik Yoruk Parki

Learn about the life and culture of Turkey’s famously hospitable nomads at this open-air museum.

Corrugated iron is a classic Kiwi building material, but it’s elevated to an art in this little town.

Kolding Castle

The region’s last royal castle offers some inspiring insights into Denmark’s rich history.

Hill of Crosses

Under Soviets rule, locals would risk death to leave crosses on this hilltop, which now has hundreds of thousands of crucifixes and statues.

Museum Sarrebourg

This regional museum exhibits local history through everything from ancient artefacts to a vibrant tapestry by Marc Chagall.

Parque Estadual Botanico do Ceara

With 6 kilometers of trails and rich biodiversity, this botanical park welcomes you to explore its lush landscapes, providing a breath of fresh air and a serene environment for outdoor enthusiasts.

Admire some of Brazil’s most lavish manors at this royal retreat.

We believe traveling to another city should be more than easy. It should be an experience.

Daytrip was founded in 2015 with a simple goal in mind: to make traveling to another city easy. We know public transport is stressful and time consuming, so we came up with a better option: door-to-door service in a private car. And then we started thinking about what could make a travel day even better?

We’ve been featured in

Book today with Daytrip - risk free!

Make changes to your booking or cancel your reservation up to 24 hours before departure and get a full refund.

Frequently Asked Questions

If you have any questions, here are the answers.

Daytrip is a platform that connects you with local drivers who will transport you door-to-door, from one city to the next. We also give you the opportunity to explore sights/attractions along the way. We drive, you discover.

All Daytrip bookings are one way. If you need a return trip on a different date, simply book this as a separate one-way trip. For a same-day excursion, please request a custom trip . If you plan to stay more than a couple hours, we still recommend booking two one way trips so you're not paying a driver for waiting.

For Daytrip’s private service, you can cancel for a full refund up to 24 hours before departure. For the Daytrip Pool shared shuttle, we offer 3 ticket options when booking: Non-refundable, Flexible with cancellations 24-hours before departure, and Super-flexible with cancellations up to 15-minutes before departure. While you can cancel your booking for a full refund up to 24 hours in advance, changes requested under 36 hours are subject to driver availability, especially in the high season.

Simply choose your origin and destination via our homepage and enter your departure date and time. Browse and add sightseeing stops along the way by following the booking instructions provided on screen. It's a simple, easy, and fun way to book your next adventure! And if you don’t see your desired route on our website, you can request a custom trip . You can even book without knowing your exact pick-up or drop-off address - we let you add these later!

Each passenger is allowed one large bag (29" x 21" x 11" / 74 x 53 x 28 cm) and one small bag (22" x 14" x 9" / 56 x 36 x 23 cm). Luxury sedans can only accommodate 2 large bags. We always send the vehicle that is the best fit for you and your luggage, so make sure to select the actual amount of luggage you are traveling with when booking. If you have oversized luggage, or are unsure if your luggage will fit, contact us .

Everywhere except the USA, drivers will supply appropriate child seats (just let us know during booking). In the USA, certain states require you to supply your own child seats.

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About us & our team.

Cleverjourney was founded in 2018 with the vision to empower travelers and provide them with the tools and resources they need to organize and plan their journeys. In 2022, it joined TreasureHunter Media. This website has been carefully crafted for those who have a profound love for exploring the world!

Our dedicated editorial team strives to provide our audience with a wealth of resources to enrich their travel experiences. From exciting destinations and engaging contests to up-to-date travel news and invaluable tips. Additionally, we offer essential information on what can be brought on a plane, top-notch travel gear recommendations, comprehensive insights on airport services, and honest reviews to ensure your globetrotting adventures are nothing short of extraordinary.

Join us on CleverJourney as we embark on this thrilling journey of discovery and adventure together!

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• Terms and Conditions

1. Purpose of the contract

www.MyTransfers.com is property of CLEVER TRYP TRANSFERS S.L. a limited company registered in Spain with VAT: B-16576134, and our address is at Doctor Barberi 10A, 07011, Palma de Mallorca, Spain.

These general conditions will regulate the contractual relationship between www.MyTransfers.com, (or “MyTransfers”) and the client (you), by virtue of which MyTransfers acts as the disclosed agent of the supplier.

For the provision of our services we work with private transport operators (or “Suppliers”) who provide professional transport services for the transfer of passengers, or who act as an agency with legal capacity to offer transport services and who are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them for the realization of this activity in any country we provide our transfer booking services.

The terms and conditions applicable to the contract between you and the supplier are available by request and are set out in the booking conditions of the relevant supplier. MyTransfers acts as the disclosed agent for its suppliers thus it cannot accept any liability arising from the provision of the services.

By booking on our website, you agree that the contract for the use and provision of the service is between you and our provider (the provider of the service). If the reservation is made by an agency, or any other person acting on your behalf, it is considered to be acting as an agent of all passengers who use the service as well as yourself. You agree to be bound by these terms and conditions as well as other information contained on the website.

By making a reservation you confirm that you have read these Terms and Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers using the services.

These general conditions may change without prior notice and any change will be communicated by email, our app, our website or any other means that you have provided us with this purpose.

2. The Booking Process: Payment and Contract

Bookings can be made online on our website, our mobile app or by phone. If the booking is made for two or more people, the person making the booking (“the Lead Party”) is considered to have done so on behalf of all the passengers and he or she accepts these terms and conditions on behalf of any passenger of the party. The Lead Party must be at least 18 years of age.

Full payment is required at the time of booking. On receipt of full payment, MyTransfers will process the booking and after confirmation will send to the Lead Party the transfer services details which you have booked and the booking voucher. The voucher acts as ‘ticket’ and must be presented to the supplier representative or driver.

At our discretion and on selected routes you will be able to book the services by making a low initial deposit, this initial low deposit bookings will only be available if you book 20 days minimum in advance of the date of use of the service. All deposit payments made are non-refundable once the booking has been confirmed. The outstanding balance will be automatically deducted 7 days before the service use date from the same credit/debit card you have used to pay the initial deposit, if the outstanding balance is deducted you will be liable for the full value of the booking and no refunds will be made in case of cancellation. If you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. Bookings made with this rate can be amended and if you would like to make changes or add extras to your booking, you will be asked to pay additional associated charges when the amendments are applied.

When booking is confirmed a legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and the supplier. No binding contract is created until full payment has been received. If you are booking via a Travel Agent no contract will be created between you and a supplier until full payment has been received from your travel agent. We cannot accept any liability in respect of any confirmed services unless full payment has been received.

In case of an unsatisfactory service complaint MyTransfers or its supplier may provide affected client with reimbursement of relevant costs incurred by client getting to destination. All supporting expense documentation will be required.

MyTransfers or its suppliers cannot be held responsible or liable for timeliness, accuracy or quality of the services due to incorrect information provided at the time you book the service. It is the Lead Party’s (or his agent) responsibility to check that all the details of the booking are correct prior to travel and inform MyTransfers if there are any errors in advance.

If any errors in the information provided by the Lead Party’s (or his agent) at the time of booking result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for the difference due to incorrect information provided by you, MyTransfers or our supplier reserves the right to cancel the services without any compensation or refund liability to you.

The supplier’s price quoted on our website is the final price and no extra charges will be made to you if the information you provide on the time of booking is correct.

3. Child Seats

Please ensure that you are aware of the local legislation when travelling with children. In some destinations children must use appropriate child seats. You are responsible for correctly providing all the information of the passengers at the time of booking and in case of traveling with children choose the necessary extras to adapt to the legislation of the country where you have booked the service. In some cases, child seats extras are not free and must be paid by you at the time of booking.

The Lead Party is responsible to check that the retention system is compatible with the vehicle and that it is correctly installed. MyTransfers or our suppliers will not be responsible for any incident derived from misuse, or improper installation of the retention system.

Own child seats or lifts can be used in some cases, you must inform us of this at the time the booking is made. We have to ensure that the vehicle used by the supplier is compatible with the retention system. Minibuses or coaches are used in some cases when travelling with big groups and in these vehicles, it is not possible to use child seats.

We will do everything possible to ensure that the supplier offers these extras when it has been booked. Due to lack of availability child seats may not be available. In those cases, you will be refunded the cost of the extra. If the retention systems booked are not available, children over the age of three must use a seatbelt. Children under three years of age will be able to travel without a retention system but mandatory in the rear seats of the vehicle.

4. Child Pricing

All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be entered in the total number of passengers at the time of booking.

5. Disabled Passengers

In some destinations, MyTransfers, through its suppliers, offers transportation services for people with disabilities or reduced mobility. In case of booking a vehicle of these characteristics you are responsible that the reserved vehicle perfectly adapts to the needs of the people traveling in it. We recommend contacting our customer service department before booking a vehicle of this kind, so they can help you choose the vehicle that best suits the needs of all passengers.

6. Amendments

Booking amendments can be made free of charge up to 24 hours before the use of the first service contained in any booking confirmed by us. Changes made less than 24 hours prior to the use by you of the first service must be made directly by sending an email from the email address which you provided at the time of booking to [email protected], quoting your booking reference number, lead passenger name and the changes you require. Amendments may result in extra charges and you must pay these charges prior to any changes being made.

Amendments cannot be made changing to a different destination than that specified in your booking. Only extras, pick-up and drop-off hours can be amended.

In general, and for most services, we do not charge for amendments or changes to your booking, although we reserve the right to do so in the event the amendment increases the price of you original booking.

7. Cancellations

Cancellations must be made by you using our website, app or by sending an email to [email protected]. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.

If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.

If you have opted to make your booking by paying a deposit, and if you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.

In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.

7.1 Cancellations by us

In extraordinary cases, and if our supplier is forced to make a significant change in the conditions of service, or to cancel the service, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel. If we are finally forced to cancel your reservation, you will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation.

8. Vehicles booked

We try hard to respect our clients’ preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles depending on availability. If the change is a reduction in the category or size of the vehicle for which we have a cheaper rate, the price difference will be refunded.

All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by the local law.

The vehicles used for private transfers have capacity for at least 1 medium suitcase per passenger seat which should not exceed 70cm x 50cm. At the time of booking you must inform us of the luggage to be transported. It is not necessary to declare smaller luggage items such as cameras, handbags or small backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.

Will you include in your luggage or personal objects, objects that contravene the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless you travel with a guide dog, animals are not allowed.

The transport of luggage and other personal items is at your own risk and nor MyTransfers or our supplier will be liable for any damages or losses.

10. Services

We offer private Transfer Services.

We cannot guarantee the exact itinerary to your destination and all the information given on our website, such as and not limited to route maps, are for informative purposes only. We strive to ensure that the pick-up and drop-off hours are respected but we cannot guarantee them.

In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.

The unused transfers are not refundable, and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that we can review it. Transportation expenses related to claims that do not attach valid receipts will not be reimbursed.

The supplier will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the supplier will take, according to your express request, an alternative route to reach the agreed destination; in these cases, additional costs can be generated for you.

In some destinations or due to roadwork or any other circumstances you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

If the flight, ship or train arrival is more than 45 minutes late than the time confirmed in your booking, our supplier will wait for you, but cannot guarantee the service under these circumstances.

If you expect not be at the designated meeting point at the time specified at the time of booking or your flight, ship, or train has been cancelled you must contact the supplier using the contact phone number supplied on your voucher.

All transport services contracted are covered by the civil liability policy of the supplier or the company subcontracted by it.

11. Your Responsibility

Formalizing this contract, you implicitly declare that:

1. You are over 18 years of age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement and that you are aware of the of the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions.

2. You declare that the credit or debit cards used for making the booking are owned by you and that they have sufficient funds to cover the total booking amounts.

3. You understand that you must notify us as soon as possible of any modification of the data you have provided.

4. You are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Our voucher is not a valid document to obtain an entry visa.

5. You are responsible to check the established pick up time and make sure you arrive at the airport, station or port with enough time to check in.

The services will be provided according to the information you have provided and that has been sent to you by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of your responsibilities to print and check the accuracy of the transfer voucher. If the information contained in the voucher is incorrect, you must contact our Customer Service team immediately for rectification. We are not responsible for reservations that are impossible to carry out due to insufficient or erroneous information provided by you and no refunds will be made for those reservations.

In the event that MyTransfers or our supplier is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the customer’s failure to comply with the laws, regulations or other requirements of the countries in which they intend to enter or exit or that they intend to cross, the client will assume full responsibility for reimbursing MyTransfers or the supplier. You hereby authorise us to charge your credit or debit card for any fine or damage incurred to the transfer vehicle (including without limitation special cleaning) or for any items that are missing from our supplier’s vehicle.

We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly.

12. Our responsibility

In the case of breach of these conditions we will be liable only for those damages or losses that are a consequence attributable to our default or our negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements.

We cannot be held responsible in the event that the fulfilment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.

MyTransfers is entitled to refuse any booking made by you and we cannot guarantee to successfully allocate a supplier to every booking made with us.

Unless proved that we have breached our duty to select suppliers of transfer services using reasonable skill and care and you have incurred direct loss or damage as a result, we have no liability to you for the actual provision of the services.

We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries or death, unless they are a direct consequence of our negligence.

This means that, in accordance with these conditions, we can accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or poorly provided as a result of our disability or of the inability of our employees or the inability of our transport operators to provide the transportation service you hired using reasonable knowledge and professionalism. Keep in mind that it is your responsibility to demonstrate that lack of knowledge and professionalism if you want to file a claim against the company.

13. Complaints

If the service you receive from our partner (the supplier) does not meet your expectations, you should immediately notify our Customer Service and, whenever possible, at the time the incident occurs. You should firstly contact the local supplier using the number provided in the booking confirmation and they will help you resolve any concerns. You will find their contact details detailed on the booking confirmation voucher. Complaints in writing must be sent by email to [email protected] at the latest 28 days after your return date.

14. Passenger conduct

By formalizing this contract, you tacitly grant the company and the supplier the right to refuse service to any passenger who, according to the driver’s criteria, is: 1. under the influence of alcohol or drugs 2. those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves. Alcoholic beverages are not allowed in the supplier’s vehicles for consumption during the trip. This prohibition also applies to narcotics. Smoking or eating inside the vehicle is not allowed

15. Travel Insurance

It is your responsibility to ensure that the insurance cover you have purchased is suitable for your particular needs. We strongly advise you to read your insurance policy details carefully and to take them with you on your holiday.

16. Jurisdiction

These General Conditions will be governed by the current Spanish legislation. The contract agreed between you and MyTransfers will be regulated in accordance with the Spanish legislation. Disputes or claims arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Spanish courts.

If any of the stipulations contained in these conditions of use is declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.

17. Privacy

The Online Privacy Policy was developed to reaffirm our commitment to the information we collect from users on MyTransfers.com. This policy covers the treatment that MyTransfers.com gives data to identify a user; whether the data is collected directly on the website from other means of collection, such as customer service or phone calls. For more info please read our PRIVACY POLICY.

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Transfer Orders

Should you want to keep the failed stock but move this to an alternative Location, you can use the Failure Response of Transfer Orders. 

Before you can use Transfer Orders from a "Quality Order", some setup is required. 

Location Card

In all the "Location cards" that you may want to use "Transfer Orders" from, you can select what Quarantine Location you want to send goods to. In order to do this, you must first create the Quarantine Location as its own "Location Card" so that you can then assign it per Location. 

Once your Location has been created and you have selected a Quarantine Location on the "Location Cards" you may Transfer Goods from for failed "Quality Orders", you need to create "Transfer Routes".

Transfer Routes

In here is a matrix view of all the existing Locations on the left of the table going down, showing the Location you want to set the route up FROM. Going across the matrix from left to right is the same Locations, this time representing the Location you want to set the route up TO. 

Using my Quarantine Location as above in an example, I know as a Business I will receive the majority of my Items into Locations ' East ' and ' Main '. Therefore on both of those "Location Cards", I have populated the Quarantine Location for Location ' Quarantine '. 

On the "Transfer Route", I now just need to select in the matrix where ' East ' (on the left) and ' Quarantine ' (at the top) meet in order to define what In-Transit Code I am using. I then need to do the same but this time, from ' Main ' (on the left) and ' Quarantine ' (at the top) to set this up for this Location From and To. Doing this for both those locations then sets up the In-Transit Codes by default for those Locations to my Quarantine Location , so that when I then run a "Transfer Order" from my "Quality Order", it will create successfully. 

When you click into the 3 dots of the matrix line (which specifies nothing is yet set up for that From and To matrix), it will open up this screen that requires the fields populated. Choose the relevant In-Transit Code you want to use when transferring goods from 1 location to another. Confirm the Shipping Agent Code from the dropdown and if you have Shipping Agent Service Code then also specify this. Ensuring these are populated will pre-populate them on the "Transfer Order". 

Once these are populated, your setup is complete and you can now use "Transfer orders" from "Quality Orders". 

Failure Response - Transfer Orders

From the "Quality Order", where you have an Overall Result of ' Fail ', you can create a "Transfer Order" either of the full quantity or Failed Quantity. 

Whichever action you choose will update the Qty Transferred field on the "Quality Order" for visibility. From the "Transfer Order", you will continue to process this as normal (creating the shipment and receipt). The Lot No/Serial No from the "Quality Order" will automatically be updated in the "Item Tracking Lines". 

Once the "Transfer Order" has been posted, the "Quality Order" can be Posted , closing this process down now action has occurred.  

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• Leisure and private tour
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• +33 6 13 22 45 18

Clever Limousine provides transfers between Nice International Airport and all the French Riviera , with optimal comfort and safety. Our service is available 24 hours a day, 7 days a week .

Clever Limousine offers you private VIP one-way or round-trip trips to Nice Côte d’Azur International Airport . Transfers to Nice, Cannes, Saint-Tropez are also available.

Book your driver for your transfer between the airport and all around the French Riviera .