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Extensive List of Airline Phone Numbers [2023]

Erin Miller

Content Contributor

188 Published Articles

Countries Visited: 26 U.S. States Visited: 28

Extensive List of Airline Phone Numbers [2023]

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It’s often unusually difficult to track down phone numbers for specific airline departments. Sifting through page after page of web information and attempting to find the right contact can be frustrating, not to mention a waste of time.

That’s why Upgraded Points has done the tedious research for you.

We’ve listed the most useful U.S.-based numbers (at least those that the airlines publicize) for many of the major airlines below. Additionally, we’ve added some general resources at the end of the post, so be sure to check them out.

Main Line (Customer Service / Reservations): 1-800-237-6639
Reward Program Customer Service (Dedicated Line) : 1-855-412-2650
Group Reservations (Dedicated Line) : 1-800-800-9999
Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY)
Special Assistance: email [email protected]
Central Baggage Services: email [email protected]
Lost & Found: lost onboard/ lounge, email: [email protected]
Lounge/Club Information: Salones Premier / SkyTeam lounges
Online Web Support: none
Main Line (Customer Service / Reservations): 1-888-247-2262
Reward Program Customer Service (Dedicated Line) : 1-800-361 5373
Group Reservations (Dedicated Line) : 1-800-361-7585 or email: [email protected]
Hearing & Speech Impaired (TTY / TDD): Dial 711 then 1-833-984-0896 (TTY) / 1-833-984-2045 (video relay)
Special Assistance: 1-800-667-4732 or email: [email protected]
Central Baggage Services: 1-888-689-2247
Lost & Found: 1-888-689-2247 (for bags); other items: contact form
Lounge / Club Information: none
Online Web Support: 1-844-347-4268
Main Line (Customer Service / Reservations): 1-800-237-2747
Reward Program Customer Service (Dedicated Line) : 1-800-375-8723
Group Reservations (Dedicated Line) : transfer to group sales at Delta: 1-800-532-4777
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
Special Assistance: 1-800-210-6508
Central Baggage Services: 1-800-873-2247
Lost & Found: lost onboard/ lounge: email [email protected]
Online Web Support: 1-800-992-3932

Alaska Airlines

Main Line (Customer Service / Reservations): 1-800-654-5669
Reward Program Customer Service (Dedicated Line) : no dedicated line, dial 1-800-654-5669
Group Reservations (Dedicated Line) : 1-800-445-4435
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Special Assistance: 1-800-503-0101
Central Baggage Services: 1-877-815-8253
Lost & Found: online form
Lounge / Club Information: 1-800-654-5669
Online Web Support: none

Allegiant Air

Main Line (Customer Service / Reservations): 1-702-505-8888
Reward Program Customer Service (Dedicated Line) : 1-702-800-2088 for myAllegiant Member Services
Group Reservations (Dedicated Line) : No dedicated number; [email protected]
Hearing & Speech Impaired (TTY / TDD): 1-702-430-3283
Special Assistance: mention upon main line contact
Central Baggage Services: 1-866-719-3910
Lost & Found: 1-866-719-3910
Weather Advisories: 1-702-719-8111

American Airlines

Main Line (Customer Service / Reservations): 1-800-433-7300
Reward Program Customer Service (Dedicated Line) : 1-800-882-8880
American Airlines Executive Platinum : 1-800-843-6200
Group Reservations (Dedicated Line) : 1-800-433-1790
Hearing & Speech Impaired (TTY / TDD): 1-800-543-1586
Central Baggage Services: 1-800-535-5225
Lounge / Club Information: 1-800-237-7971
Online Web Support: 1-800-222-2377

ANA (All Nippon Airways)

Main Line (Customer Service / Reservations): 1-800-235-9262
Reward Program Customer Service (Dedicated Line) : No number; email [email protected]
Group Reservations (Dedicated Line) : none
Special Assistance (Dedicated Line) : 1-800-262-2230
Central Baggage Services: contact airport-specific ANA baggage office
Lost & Found: contact airport-specific ANA baggage office
Main Line (Customer Service / Reservations): 1-800-284-2622
Reward Program Customer Service (Dedicated Line) : none
Hearing & Speech Impaired (TTY / TDD): 1-866-998-3357
Special Assistance : Main number or email: [email protected]
Central Baggage Services: 1-800-095-8722
Lost & Found: 1-800-095-8722

British Airways

Main Line (Customer Service / Reservations): 1-800-247-9297
Reward Program Customer Service (Dedicated Line) : 1-800-452-1201
Group Reservations (Dedicated Line) : 1-844-209-1281 or email [email protected]
Hearing & Speech Impaired (TTY / TDD): 1-866-393-0961
Central Baggage Services: 1-800-828-8144
Lost & Found: contact airport-specific BA baggage office
Lounge / Club Information: none
Online Web Support: 1-800-403-0882

Cathay Pacific

Main Line (Customer Service / Reservations): 1-800-233-2742
Asia Miles: 1-866-892-2598
MP Green, Silver & Gold: 1-855-781-7104
MP Diamond: 1-855-449-7488
Group Reservations (Dedicated Line) : none
Hearing & Speech Impaired (TTY / TDD): 1-877-609-2233
Central Baggage Services: contact airport-specific Cathay Pacific baggage offices
Lost & Found: contact airport-specific Cathay baggage office

Delta Air Lines

Main Line (Customer Service / Reservations): 1-800-221-1212
Reward Program Customer Service (Dedicated Line) : 1-800-323-2323
Group Reservations (Dedicated Line) : 1-800-532-4777
Hearing & Speech Impaired (TTY / TDD): 1-800-831-4488
Special Assistance: 1-800-984-8935
Central Baggage Services: 1-800-325-8224
Lost & Found: 1-800-325-8224
Online Web Support: 1-800-455-2720
Main Line (Customer Service / Reservations): 1-800-223-6700
Reward Program Customer Service (Dedicated Line) : none
Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Central Baggage Services: 1-800-223-6700 then prompts 1, 4, 3
Lost & Found: 1-800-223-6700 then prompts 1, 4, 3
Main Line (Customer Service / Reservations): 1-800-777-3999
Hearing & Speech Impaired (TTY / TDD): 1-888-320-1576
Central Baggage Services: contact airport-specific Emirates baggage office
Lost & Found: contact airport-specific lost property office

Etihad Airways

Main Line (Customer Service / Reservations): 1-877-690-0767
Hearing & Speech Impaired (TTY / TDD): 1-855-418-3280
Central Baggage Services: contact main line
Lost & Found: contact main line

Frontier Airlines

Main Line (Customer Service / Reservations): 1-602-333-5925
Group Reservations (Dedicated Line) : 1-888-601-4296
Hearing & Speech Impaired (TTY / TDD): 1-801-401-9001
Central Baggage Services: online form

Hawaiian Airlines

Main Line (Customer Service / Reservations): 1-800-367-5320
Reward Program Customer Service (Dedicated Line) : 1-877-426-4537
Group Reservations (Dedicated Line) : 1-800-367-8058
Special Assistance: 1-800-367-5320
Central Baggage Services: 1-866-389-6654
Lost & Found: 1-866-389-6654
Online Web Support: 1-866-586-9419
Main Line (Customer Service / Reservations): 1-800-772-4642
Group Reservations (Dedicated Line) : 1-844-209-1281

ITA Airways

Main Line (Customer Service / Reservations): 1-800-223-5730
Group Reservations (Dedicated Line) : 1-800-925-4825
Central Baggage Services: 1-800-905-9992
Lost & Found: 1-800-905-9992
Online Web Support: 1-800-223-5730

Japan Airlines

Main Line (Customer Service / Reservations): 1-800-525-3663
Central Baggage Services: contact airport-specific JAL baggage office

JetBlue Airways

Main Line (Customer Service / Reservations): 1-800-538-2583
Group Reservations (Dedicated Line) : 1-800-538-2583, option 2
Hearing & Speech Impaired (TTY / TDD): 1-800-336-5530
Special Assistance: 1-855-ADA-LINE (232-5463)
Central Baggage Services: 1-866-538-5438
Lost & Found: 1-866-538-5438
Main Line (Customer Service / Reservations): 1-800-618-0104
Special Assistance: 1-844-797-7723 (KLM Cares)
Central Baggage Services: 1-877-477-5134
Lost & Found: Contact the local KLM staff at that airport
Main Line (Customer Service / Reservations): 1-800-438-5000
Hearing & Speech Impaired (TTY / TDD): 1-888-898-5525
Central Baggage Services: contact the airport-specific Korean Air baggage office
Lost & Found: online inquiry
Main Line (Customer Service / Reservations): 1-800-645-3880
Reward Program Customer Service (Dedicated Line) : 1-800-102-5838
Hearing & Speech Impaired (TTY / TDD): 1-866-846-4283
Special Assistance: 1-516-296-9580
Central Baggage Services: online form
Lost & Found: online form

Singapore Airlines

Main Line (Customer Service / Reservations): 1-800-742-3333
Reward Program Customer Service (Dedicated Line) : 1-312-843-5333
Group Reservations (Dedicated Line) : online form
Special Assistance: online form
Central Baggage Services: contact airport-specific Singapore Airlines baggage office

Southwest Airlines

Main Line (Customer Service / Reservations): 1-800-435-9792
Reward Program Customer Service (Dedicated Line) : 1-800-445-5764
Group Reservations (Dedicated Line) : 1-800-433-5368
Hearing & Speech Impaired (TTY / TDD): 1-800-535-1305
Central Baggage Services: 1-888-202-1024

Spirit Airlines

Main Line (Customer Service / Reservations): 1-855-728-3555
Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
Lost & Found: contact airport-specific Spirit baggage office

United Airlines

Main Line (Customer Service / Reservations): 1-800-864-8331
Reward Program Customer Service (Dedicated Line) : 1-800-421-4655
Group Reservations (Dedicated Line) : 1-800-426-1122
Hearing & Speech Impaired (TTY / TDD): 1-800-323-0170
Special Assistance: 1-800-228-2744
Central Baggage Services: 1-800-335-2247
Lounge / Club Information: email [email protected] or call 1-866-822-5827
Online Web Support: email [email protected] or online form

Virgin Atlantic Airways

Main Line (Customer Service / Reservations): 1-800-862-8621
Reward Program Customer Service (Dedicated Line) : 1-800-365-9500
Special Assistance: 1-888-747-7474 or contact form
Central Baggage Services: 1-800-880-6253
Lost & Found: 1-800-880-6253

General Tips for Travelers with Disabilities

The Department of Transportation (DOT) has a toll-free hotline for travelers with disabilities: 1-800-778-4838/1-800-455-9880 (TTY/TDD).

Available 9 a.m. to 5 p.m. (EST), Monday through Friday, the hotline aims to:

Provide general information to consumers about the rights of air travelers with disabilities
Respond to requests for printed consumer information
Provide”real-time” assistance for air travelers with time-sensitive disability-related issues

General Baggage Tips

For issues with delayed/lost baggage , it is imperative to speak with a baggage claim assistant prior to leaving your arrival airport. This will ensure a PIR is made (Property Irregularity Report). Without this report, most airlines cannot begin looking for your bag, nor can they be held responsible for the bags in question.

General Lost and Found Tips

If you’ve left something at a TSA Security Checkpoint, try the TSA Hotline phone number: 1-866-289-9673.

AirportLostAndFound.com is a global lost and found cloud database. Their public database claims to feature lost property listings from over 10,000 major airports and airlines around the globe. It’s worth checking out if you’re having difficulties recovering an item through your specific airline.

Each airline has a number of different ways you can get in touch — from phone numbers for Reservations to social media channels to Lost and Found. Having these numbers and methods of contact handy will make contacting these airlines a much easier experience, especially when you need help fast.

Frequently Asked Questions

How should you contact airline customer support if you're hearing or speech impaired.

If you’re hearing or speech impaired, many airlines may have a dedicated line, or extension that you can dial to receive the assistance you need. Additionally, you could dial 711 for TTY or contact the airline via email depending on how pressing your question is.

How do I speak to a person at American Airlines?

You can speak to American Airlines reservations by dialing 1-800-433-7300.

How do I speak to a Delta representative?

Delta’s reservation department can be contacted at 1-800-221-1212.

Who can I call to book a flight?

Most airlines themselves have reservation departments, and this is usually the best place to start if you need to purchase an airline ticket.

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About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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How to change or cancel an American Airlines flight

Editor's Note

Planning a vacation can take a tremendous amount of time and energy. When things go wrong, and you need to change or cancel your plans, will it be easy to do so?

Thankfully, changing and canceling American Airlines flights is incredibly easy. Over the past few years, the airline has eliminated most of the fees associated with changing or canceling many types of tickets.

In this guide, we'll help you better understand American Airlines' cancellation policy, change policy and refund policy.

American Airlines' cancellation policy

If you purchased your ticket directly, American Airlines' cancellation policy is pretty straightforward. There are a few key points to consider:

All tickets are fully refundable within the first 24 hours after booking as long as your departure date is more than two days in the future.
Nonrefundable tickets can be changed or canceled without a fee, but you won't receive a refund. Instead, you'll receive a travel credit to use on another flight.
Basic economy fares are the only fares that cannot be changed once booked. However, with recent policy changes , you can cancel the flight by paying a fee. Similar to other nonrefundable tickets purchased, you'll receive a refund in the form of a travel credit.
You can refund fully refundable tickets at any time to the original payment method.
You can cancel award tickets and redeposit the miles you used without a fee.

As you can see, the current American Airlines cancellation policy is extremely customer-friendly. Except for basic economy and some tickets that originate outside of North and South America, you won't have to worry about jumping through hoops or losing the entire value of your ticket. Also, when changing a nonrefundable ticket, you'll receive a travel credit for any reduction in fare. For example, if you change from a $500 ticket to a $300 ticket, you'll receive a travel voucher for $200 to use on a future ticket.

To dive into the basic economy flight cancellation policy, you can now cancel a basic economy fare. Previously, these fare types could not be changed. But, there are some caveats to be aware of. Firstly, you must be an AAdvantage member — and your number must be tied to your reservation. You also must have booked directly with American Airlines, be flying on an American Airlines-marketed and -operated flight, and be traveling within the 50 U.S. states. While you'll receive the the refund in the form of a travel credit, there's a cancellation fee of $99. This means if your flight costs $200, you'll end up with a credit of $101.

Additionally, there are a few different expiration dates when it comes to receiving a travel credit from canceling or changing an American Airlines flight. AAdvantage members will receive a credit that expires one year from the date the credit is issued, while nonmembers only have six months to use the credit (for credits issued on or after April 2, 2024). Enrolling in the AAdvantage membership program is free, so there's absolutely no reason not to be a member — and have your credit valid for a full year.

Related: American Airlines is making it much easier to redeem your existing travel credits

How to cancel an American Airlines flight

The steps to cancel an American Airlines flight on paid and award tickets are now virtually identical. Once you log in to your American Airlines account , click on the "Your trips" link in the menu:

From your list of upcoming trips, select the one you'd like to cancel:

Select "Cancel trip":

Then, confirm your cancellation:

American Airlines should automatically reinstate your miles for award tickets, and the airline should automatically issue a travel voucher for paid tickets. The taxes and fees paid on award tickets should all be returned to the credit card used to pay. However, based on personal experience, double-check to ensure you receive the credit. If, by some chance, it gets refunded as a travel credit, you'll need to call American Airlines.

Related: Why you should wait to change or cancel your flight if you want your money back

How to change an American Airlines flight

Changing an American Airlines flight online is easy. You can also contact American Airlines via phone to change your flight. However, if you booked a web special fare with miles, those award flights can't usually be changed; you'll instead have to cancel and rebook. Here are the steps to change a flight:

Once you've pulled up your trip in your account online, select the "Change trip" button:

From there, click the box labeled "Yes, I want to change this flight," and search for new flights:

Select a new flight from the options given:

Then, American Airlines will display the new itinerary as well as whether you owe additional funds or are entitled to a credit:

If you're entitled to a travel credit, American Airlines will display this as a "Refund Amount." In almost all cases, that refund will be issued as a travel credit instead of a refund to your original payment method.

Once you've confirmed your new itinerary, you should receive an email from American Airlines with the travel credit to use on a future flight.

Related: The best credit cards that offer trip cancellation and interruption insurance

American Airlines' refund policy

American Airlines' refund policy is pretty straightforward but fairly restrictive.

Refundable tickets can be refunded to the original payment method at any time before departure. If you purchased the ticket directly from American Airlines, you can request a refund on the American Airlines website . But if you purchased your ticket from a travel agent, whether a traditional travel agent or an online travel agency such as Expedia, you'll need to contact them directly. For basic economy fares, you'll need to be an American Airlines AAdvantage member.

Nonrefundable tickets are only eligible for a refund more than 24 hours after purchase if one of the following applies:

A schedule change of more than four hours
Death of the passenger or a traveling companion
Military orders for the passenger

Based on personal experience, if there's a schedule change (one less than four hours), American Airlines is very flexible with allowing you to change to a new flight — on the same day of travel or even the day before or after.

Related: The best credit cards for American Airlines flyers

Bottom line

Since American allows extra flexibility for changing or canceling a flight, you should be able to book without worrying about losing money or your miles.

And because American doesn't charge anything to redeposit miles, you should consider jumping on a great award booking as soon as you see it. You can always get those miles back without penalty if your plans change before departure.

Your Dream Vacation Made Easy With the Help of a AAA Travel Advisor

Whether you're dreaming of a bucket-list adventure, romantic getaway, family trip, or anything in between, AAA Travel Advisors can customize and curate a vacation that’s right for you.

AAA Travel Advisors are also available to help by phone at 1-800-453-9604 .

What sets AAA travel apart?

Personalized service

Customized vacation planning with itineraries and experiences designed just for you help save time and make planning easier.

Knowledge and expertise

Our advisors can help you navigate your options with their insight on worldwide destinations and local experiences, plus knowledge of current travel requirements and travel insurance packages .

Peace of mind

Go on vacation knowing we can help before, during, and after a trip, allowing you to focus on enjoying yourself.

Member benefits

Get competitive pricing, exclusive discounts, and potential benefits such as shipboard credits, complimentary hotel nights, complimentary tours, activity vouchers, flexible hotel cancellation, a free additional driver with Hertz 1 , and the AAA Best Price Guarantee. 2

Trusted agencies

As one of the largest full-service leisure travel agency in the United States, AAA Travel is a trusted name that works with well-known and well-established partners to provide you special values and benefits simply for being a AAA member. AAA has relationships with over 100 travel partners worldwide, and can help design the perfect vacation for you.

1 Additional driver and young renter (ages 20-24) must be a AAA member, have a credit card in their own name, and meet standard rental qualifications.

2 If you make a booking with us for a land or cruise vacation offered by one of our Preferred Travel Providers or a “Qualifying AAA Vacations®” and you find a Valid Better Rate for the exact same itinerary within 24 hours of your booking, AAA or AAA Vacations ®, as applicable, will match the lower rate and send you a $50 AAA or AAA Vacations ® Future Travel Credit Certificate (limit 1 certificate per booking). For complete terms and conditions for the AAA Travel and AAA Vacations ® Best Price Guarantee (Terms and Conditions), contact your local AAA branch or visit AAA.com/Bestprice. A Valid Better Rate is a lower rate offered by a North American IATA/ARC registered business that satisfies the requirements of the Terms and Conditions as determined by the Club in its sole discretion.

Enrollment and Eligibility
Dependent Verification
View or Change Coverage
Plan Guides
Forms & Notices
Contact directory and links
DFW ConnectedCare
Spending Accounts
Prescription
StayWell Rx
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Life & Accident Insurance
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Locate a Provider
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SurgeryPlus
Mobile Mammograms
Employee Assistance Program
Mental Health
24/7 Nurseline
New Parent Resources
LGBTQ Resources
Stand Up To Cancer
Preventive Health Screenings

Leaves & Returns, Pay, Travel and Other Information

American team members are able to access a planeload of information on jetnet , which should be your go-to resource for american airlines news, a place to get answers to your questions and a way to connect with each other and leaders., team member service center.

I need more information on

Want to talk about it?

You can call the Team Member Service Center help line at 800-447-2000 . Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.

I need more information on:

See your pay statement, pay-related information, including direct deposit, W-2 forms, sick time, vacation balance and weekly attendance.

Filing for FMLA? Need help understanding the leave process? Get the latest leave information and what you need to know when you’re ready to return.

You enjoy some of the best travel privileges in the industry. We want to be sure you have the information you need to fly right.

Getting married? Divorced? Having a kid? Changing your name? Our easy to use checklists have you covered for all your important life events.

Make sure your contact information is up-to-date and learn how to update your veteran or disability status.

Didn’t find what you’re looking for? You can call the Team Member Service Center help line at 800-447-2000 . Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.

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Disclaimer This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

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Review Highlights

“ They have great relations with EVA air and other Asian airlines and very competitive. ” in 3 reviews

“ Expect no great customer service (except for Sayuri , the soft spoken Japanese travel agent) but these prices can't be beat. ” in 2 reviews

“ I also had Shoko san as an agent. ” in 2 reviews

Location & Hours

Suggest an edit

601 S King St

Seattle, WA 98104

S Maynard Ave & S 6th Ave

Chinatown, Chinatown International District

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About the Business

Business owner information

Established in 1992. Best deals on travel. …

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Overall rating

This travel agency claims to be an old-timer in Seattle's Chinatown, but one of the travel agency CHIRS service attitude is extremely poor. They not only lost the customer's documents but also insisted on their innocence and even verbally abused the customer. They accused the customer of making things up and showed no concern for their needs. They were quick to take the money but evasive when problems arose. It is truly shocking. Please avoid this agency!

Extremely extremely rude customer service. I would give it negative stars if I can. The Cantonese speaking lady named, Ling/Ning is extremely rude. I understand flying restrictions are in place everywhere during pandemic but she is no help when a customer raise a question. She is loud, rude and doesn't know anything about customer service. I will NOT give my business to this agency. I will give her 100 negative stars if Yelp allows.

~~~This business is UNLICENSED~~~ Buyer be aware. This business is not currently licensed with the City of Seattle or the State of Washington. I had the unfortunate experience of using their service to obtain a China Visa. On 8/20/19, They quoted me $195 for a China Visa. I was told that because I have a Chinese surname, I better opt for the "expedited service" for an extra $60 fee because the San Francisco Chinese consulate will scrutinize ethnic Chinese applicants more closely for dual citizenship. Before I paid, I asked how soon I can get my passport back if I paid extra for "expedited" comparing with Normal processing. Ling, the Cantonese lady told me "expedited" is 6 days and normal is 3 weeks. As I was contemplating a trip to Korea for Labor Day weekend, I paid for the "expedited" service and paid them $255. On 8/26/19, I called them to get an update on the status and informed Ling that I have a trip coming up. She said she can't guarantee I can get it back before labor day, but she could pull my passport back and return it so I can make the trip but I will need to pay her $255 again when I am ready for the Chinese visa application. On 8/28/19 and 8/29/19, I physically go down to the office two days in a row and was told because of the fact that I have a Chinese surname, I would not be able to get my passport back for another week. On 9/3/19, I called and was told my passport will be ready in "a couple of days". On 9/6/19, I visited their office and was told my passport will arrive the next day from San Francisco. On 9/9/19, a full 3 weeks have lapsed since I paid them. I finally got my passport back. When I opened my passport to the visa page, guess what it says? "ISSUE DATE: 28AUG2019". So, I asked Ling very politely: "I paid $60 for the "expedited" service, why does it take so long for it to arrive back in Seattle if it was issued on 8/28/19?" She immediately got loud with me and rudely said that I am accusing her of lying. She asked me for the hand-written receipt to prove that I indeed paid for the "expedited" service. Apparently, she wasn't even aware that she collected the extra fee. That would explain why it takes 3 weeks for them to get my passport back. I told her that she persuaded me to pay extra for the "expedited" service but failed to deliver it back in the timeframe as promised. I asked her for evidence that it was mailed out by express mail as she claimed that the extra fee is for the passport to be mailed out by FedEx. Even USPS would give you a receipt to show how and when you send out a mail. I think this is a very reasonable request to ask her to prove that she indeed sends everything out in a timely manner. Her reply was that I, as a consumer, have no right to know how she mail out my passport and that she doesn't want me to know who the "middle person" in SF is. I was shocked by this response, not only because she is saying that I have no right to know. But more alarming is that all of my personal information (Passport, Driver's License, Address, Date of Birth, Employment, Education background, Travel history, Birth Certificate, Parent's Information) were all sent to a "middle person" without my consent. How do I know this "middle person" is not a criminal and that my personal information will not be shared with any other parties? There is no accountability or privacy policies in place between this travel agent and the "middle person". When I gave A A travel the documents, I was misled into believing they are the one sending everything to the Consulate directly. There is no transparency on how they run this service from the customer's perspective. As Ling was getting belligerent, I asked to speak with someone who is calm and not screaming. This gentleman, possibly named Ken, then came over and said that I can't get the $60 refunded and suggested that I take them to Small Claim court to get the $60 back. I noticed that they don't have any business license posted in their office, so I told them that they are legally obligated to have their license posted in place of business. Ken then told Ling to pull the license from their drawer. Ling, perhaps thinking it is professional to be ironic said "We are unlicensed" while digging out their WA state DOR license that expired 01/31/19. They also said that if I want to complain, I can go online and complain. They claim that I am the only person complaining about them. After doing some research. I found out that they are not even a licensed business in the City of Seattle and apparently dissolved as far as the WA state is concerned. Can you really trust a business and spend hundreds if not thousands of dollars on them if they can't even fulfill their own legal obligations to be licensed and pay their taxes? I would urge everyone to find another travel agent and not to support this illegally run unlicensed tax-evading business.

WA Secretary of State record showing this business has been administratively dissolved for failing to report their tax.

This business has been closed as far as the WA state is concerned. It is currently operating without a license.

AA Travel always help me to find a good deal of the tickets and I am always happy with the price and it is much easier than I do online booking especially I travel for international with differences location in one trip! Recently my son need to book a ticket to Vienna study aboard and the ticket online was over a thousand dollar and after the program my son will need to fly to Düsseldorf to visit my aunt and fly back to Seattle. Ken helped my son to organize the trip and I pay lesser then I book online or through airline.Thanks Ken!

If possible, I would give one star. Very bad experience in this travel agency. The woman with short hair who works over there are rude and she always interrupts when I explain. She would use lots of time put all the responsibility back to you instead of helping you solve the problem. I can not believe there are so many good reviews in yelp here. I very doubt about it.

I bought a ticket to Jerusalem and Istanbul from Ling. The flight there was fine, but on the way back, the airline canceled the flight and shuffled us on to another one almost a full 24 hours later with no reimbursement for hotel or food while we were waiting. I called Ling about the incident and she was able to talk to the airline to negotiate an earlier flight (about 90 mins later than original departure) on one of their partner airlines to get us home. AA Travel went out of their way to take care of us even after the sale was already completed to make sure the experience was great.

I have to say Ling and Ken have done beyond a travel agent would do. Our family of 10 booked tickets for a SE Asia trip in July, three days before we took off, Eva Air sent out a text message that our flight was canceled due to their crew strike. Ling was able to get our whole group of 10 on a same flight by Cathy Pacific. She worked late night and until early next morning to make sure we all 10 were able to fly out on the same flight without any delay. We were all happy and really enjoyed our trip. I would give them 10 stars if I could. I highly recommend AA Travel!!!

***BEWARE*** AA Travel acts like a SCAM ***BEWARE*** This review is coming from my family and I who have been customers of AA Travel the past three vacations. I urge all future AA Travel customers to think very carefully before committing to this local travel agency. Going on vacation should be a stress-free and relaxing experience, which we had experienced the first couple of trips booked thru AA Travel. Of course, when things go right and nothing is wrong, no one has any complaints of a business, which is probably why you see some high ratings for this travel agency. However, when issues arise with the reservation, you expect your travel agency to step in and help lead the problem to resolution. Just like when a person's true character is revealed during hardships and stressful situations. AA Travel's true colors revealed themselves when they and their partners Nexus Holidays DID NOT honor the contract agreed at the time of purchase, thus leaving their customers stranded with limited choices, but to shell out additional money in an attempt to remedy the situation. For example: Tour contract clearly noted that half day tour is included along with airport transportation provided. Tour contract noted that some attractions were OPTIONAL. However, when we arrived, we were forced to pay an additional $400 per person for what was written as "optional" tours. The tour guide threatened to not let us on the bus unless we paid that fee. The last time I checked the dictionary, optional does not mean mandatory. When we contacted Nexus Holidays, Grand Holidays as well as AA Travel during our time abroad, they refused to honor what was agreed in the contract, leaving my family and I stranded looking for alternative options on the day of. Can you imagine how frustrated and stressed out we were? Would you ever wish that upon your family and friends who book with this travel agency? Of course not! Imagine your travel agency leaving you hanging when you have attempted to email and call them internationally multiple times hoping that they can help resolve the issue for you. When booking the tour in person at their International District office, they rushed us to submit additional payments. But when you need their help, they ignore you. Please, please, please exercise all caution booking with Ling and Ken at the office. It saddens me to have to write such a negative review for a travel agency I used to praise, but I would not be doing my fellow travelers (especially the elderly Asian travelers in the local Seattle area) any justice if I remain silent about this. You may save a couple or few hundred dollars total (mind you we did not save much on this trip considering how we were victimized by their fraudulent tactics that we found out about during the trip), but understand that you get what you pay for. If all goes well, that money saved is worth it. However, pray that nothing unfortunate happens with your reservation because that is when you will have wished you paid a little more for not experiencing such a hassle. At the end of the day, we all want to have a memorable traveling experience with our family and friends. We wanted to give AA Travel another chance to make this poor situation right and we did what Ken wanted us to do, which was to email him exactly what happened when we returned from our trip. We emailed him and have been waiting for a response for over the past month and to this day, still no response. We provided all paperwork with evidence on the attempted fraud they and their partners have committed and it appears that they have placed no priority in handling their mistakes in a professional manner. If your parents, grandparents, relatives and friends have mentioned anything about booking with AA Travel, please make sure they understand the potential consequences for doing so. I would hate to hear anyone become a victim of their fraudulent tactics. EXTREMELY DISAPPOINTED WITH AA TRAVEL especially Ken and Ling.

They usually have pretty decent fares going to Asia, but their customer service needs some work. I booked my August trip to Asia a few months ago, but I somehow keep having to call them back to check up on flight changes because my friend informed, but I was never notified by AA Travel. That definitely should've been their job to update me via email or something otherwise I could've missed my flight. Calling them usually is a hassle too, because not only do they transfer me a few times, they always put me on hold... like just now, she asked to call me back because she was working with another customer. Why don't they have more travel agents then!? Their in-person customer service is much better though, but I do think they have work to do over the phone.

The owner name Mr. Ken Tan ( The owner) got a call from my mother on November 19 during daytime. He was giving her an attitude like he does not want to work with us on finding us flight tickets. He sound very annoyed by her and was told to sent him email. There is no reply from him at all. We were introduce by a family friend of ours and he lost customers.

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Air Travel Consumer Report: January 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of January 2024 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is designed to assist consumers with information on the quality of services provided by airlines.

DOT expects that airlines will operate flights as scheduled and that when they do not, airlines will provide consumers the services consumers have been promised when a flight is canceled or delayed because of an airline issue. After a two-year DOT push to improve the passenger experience, the 10 largest airlines now guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations. Consumer-friendly information regarding airline commitments to their customers is available on the Department’s Airline Customer Service Dashboard at FlightRights.Gov. DOT also pushed airlines to provide fee-free family seating and rolled out a new family seating dashboard that highlights the airlines that guarantee fee-free family seating, and those of the 10 largest that do not, making it easier for parents to avoid paying junk fees to sit with their children when they fly.

In addition, DOT is improving transportation for individuals with disabilities. In July 2023, DOT finalized a rule which requires airlines to make lavatories on new, single-aisle aircraft more accessible. Then, in February 2024, DOT issued a proposal to address other barriers that Americans who use a wheelchair encounter when it comes to air travel by, among other things, mandating enhanced training for airline employees and contractors who physically assist passenger with disabilities and handle passengers’ wheelchairs.

Further, when necessary, DOT takes enforcement action against airlines and ticket agents that fail to comply with the Department’s aviation consumer protection requirements. In 2023, DOT issued the largest fines in the history of the consumer protection office. This includes a $140 million penalty against Southwest Airlines for failing passengers during the 2022 holiday meltdown. That penalty, which was in addition to over $600 million DOT already ensured was refunded by Southwest to passengers, requires Southwest to establish a $90 million compensation system for future passengers affected by significant delays and cancellations. DOT has helped return more than $3 billion in refunds to travelers since the pandemic began.

Flight Operations

The 560,352 flights operated in January 2024 were 99.56% of the 562,845 flights operated in January 2023. Operated flights in January 2024 were down 0.44% year-over-year from the 562,845 flights operated in January 2023 and down 7.18% month-over-month from 603,756 flights operated in December 2023.

"U.S. Airlines Operated Domestic Flights: January 2022-January 2024. Operated=Scheduled - Canceled"

In January 2024, the 10 marketing network carriers reported 582,425 scheduled domestic flights, 22,073 (3.8%) of which were canceled. In December 2023, airlines scheduled 606,218 domestic flights, 2,462 (1.3%) of which were canceled. In January 2023, airlines scheduled 573,877 domestic flights, 11,032 (1.9%) of which were canceled.

On January 6, 2024, the Federal Aviation Administration (FAA) ordered the grounding of Boeing 737 MAX aircraft with a mid-cabin door plug installed operated by U.S. airlines or in U.S. territory. On January 24, 2024, FAA cleared all such aircraft to return to service after each aircraft operator successfully completed a new inspection process approved by the FAA. Alaska Airlines and United Airlines have informed the DOT that the grounding of the 737 MAX9 aircraft with the mid-cabin door plug installed has impacted their on-time statistics during this reporting period.

January 2024 On-Time Arrival

In January 2024, reporting marketing carriers posted an on-time arrival rate of 72.8%, down from both 83.9% in December 2023 and from 76.2% in January 2023.

Highest Marketing Carrier On-Time Arrival Rates January 2024 (ATCR Table 1)

Delta Airlines Network – 77.8%
Allegiant Air – 75.6%
Southwest Airlines – 73.9%

Lowest Marketing Carrier On-Time Arrival Rates January 2024 (ATCR Table 1)

Alaska Airlines Network – 64.7%
JetBlue Airways – 69.5%
American Airlines Network – 70.5%

January 2024 Flight Cancellations

In January 2024, reporting marketing carriers canceled 3.8% of their scheduled domestic flights, higher than both the rate of 0.4% in December 2023 and the rate of 1.9% in January 2023.

Lowest Marketing Carrier Rates of Canceled Flights January 2024 (ATCR Table 6)

Hawaiian Airlines – 1.5%
Spirit Airlines – 1.5%
JetBlue Airways – 1.7%

Highest Marketing Carrier Rates of Canceled Flights January 2024 (ATCR Table 6)

Alaska Airlines Network – 11.9%
United Airlines Network – 6.9%
Southwest Airlines – 3.1%

Complaints About Airline Service

The release of air travel service complaint data in the Air Travel Consumer Report (ATCR) has been delayed primarily because of the continued high volume of complaints against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints. The Department is investing in modernizing its system for handling consumer complaints with the support of a Technology Modernization Fund (TMF) investment to improve the customer experience for the tens of thousands of consumers who use the system each year and enable OACP to more effectively engage in oversight of the airline industry.

As DOT modernizes its system, given the continued high volume of air travel service complaints concerning airlines and ticket agents, DOT has revised how it processes consumer complaints received after June 1, 2023. From June 2023 until the date its system is modernized, DOT intends to revise the ATCR to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints for this period. The Department will continue to display civil rights complaints in the ATCR in a similar manner as before and anticipates publishing submission and civil rights complaint numbers in spring.

Tarmac Delays

In January 2024, airlines reported 71 tarmac delays of more than three hours on domestic flights, compared to five tarmac delays of more than three hours on domestic flights reported in December 2023. In January 2024, airlines reported six tarmac delays of more than four hours on international flights, compared to zero tarmac delays of more than four hours on international flights reported in December 2023.

Airlines are required to have and adhere to assurances that they will not allow aircraft to remain on the tarmac for more than three hours for domestic flights and four hours for international flights without providing passengers the option to deplane, subject to exceptions related to safety, security, and Air Traffic Control related reasons. An exception also exists for departure delays if the airline begins to return the aircraft to a suitable disembarkation point to deplane passengers by those times.

The Department investigates extended tarmac delays.

Mishandled Baggage

In January 2024, reporting marketing carriers handled 37.4 million bags and posted a mishandled baggage rate of 0.75%, higher than both the rate of 0.50% in December 2023 and the rate of 0.73% in January 2023.

The Department began displaying the mishandled baggage data as a percentage (i.e., per 100 bags enplaned) in January 2022. This is consistent with the manner that the mishandled wheelchairs and scooters rate is calculated and displayed. In the prior three calendar year reports (2019 to 2021), the Department calculated the mishandled baggage rate based on the number of mishandled bags per 1,000 checked bags.

Mishandled Wheelchairs and Scooters

In January 2024, reporting marketing carriers reported checking 56,659 wheelchairs and scooters and mishandling 836 for a rate of 1.48% mishandled wheelchairs and scooters, higher than the rate of 1.39% mishandled in December 2023 and lower than the rate of 1.47% mishandled in January 2023.

As described earlier, in February 2024, the Department announced its proposal to strengthen its rule implementing the Air Carrier Access Act (ACAA) to address the serious problems that individuals with disabilities using wheelchairs and scooters face when traveling by air that impact their safety and dignity, including mishandled wheelchairs and scooters and improper transfers to and from aircraft seats, aisle chairs, and personal wheelchairs. The proposed rule would require that airlines meet strict standards in accommodating passengers with disabilities by setting new standards for prompt, safe, and dignified assistance, mandating enhanced training for airline employees and contractors who physically assist passengers with disabilities and handle passengers’ wheelchairs, and outlining actions that airlines must take to protect passengers when a wheelchair is damaged during transport. The proposed rule also clarifies that damaging or delaying the return of a wheelchair is an automatic violation of the ACAA.

Bumping/Oversales

Bumping/oversales data, unlike other air carrier data, are reported quarterly rather than monthly. For the fourth quarter of 2023, the 10 U.S. reporting marketing carriers posted an involuntary denied boarding, or bumping, rate of 0.20 per 10,000 passengers, lower than both the rate of 0.35 in the third quarter of 2023 and the rate of 0.30 in the fourth quarter of 2022.

Incidents Involving Animals

As part of its IT modernization, DOT’s Office of Aviation Consumer Protection (OACP) is improving the options for covered carriers to submit their monthly and annual Reports on Incidents Involving Animals During Air Transport. While the new system is being developed, OACP is permitting covered carriers to delay submission of reports on incidents involving animals during air transport. Annual data on such incidents will be published when DOT receives carriers’ complete submissions of the 2023 data.

In January 2024, carriers reported zero incidents involving the death, injury, or loss of an animal while traveling by air, equal to the zero reports filed in both December 2023 and in January 2023.

Consumers may file air travel consumer or civil rights complaints online at https://secure.dot.gov/air-travel-complaint , or they may mail a complaint to the Office of Aviation Consumer Protection, U.S. Department of Transportation, C-70, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590.

The ATCR and other aviation consumer matters of interest to the public can be found at https://www.transportation.gov/airconsumer .

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HOW TO USE CLEAR RESERVE TO SAVE YOUR SPOT AND MAKE AIRPORT SECURITY A BREEZE

April 16, 2024 | 3 min read.

Programs such as Clear and TSA PreCheck shorten the time required to go from curb to gate. However, at a combined cost of $267, these programs are only worthwhile if you're a frequent flier or have a credit card that covers the cost.

Extended security wait times have been the norm for everyone else—until recently. Reserve, powered by Clear , now offers all passengers at select airports a chance to access a shorter security line.

WHAT IS RESERVE? Reserve offers any air passenger, free of charge, the opportunity to reserve an appointment to access airport security. Appointments allow capacity controls to be implemented, ensuring passengers with reservations have a more reliable airport security experience and a shorter wait in line.

Reserve is currently available at 8 U.S. airports, 6 Canadian airports, and 6 European gateways.

AAA Travel Advisors can provide vacation planning guidance to make your next trip unforgettable. Find a Travel Advisor

HOW TO USE RESERVE To book your next appointment, click the blue “Reserve Now” button on Clear's website, then select your departure airport. A web form will open to collect your travel details, such as date of travel and destination.

The site is very user-friendly. Flight numbers and departure times are prepopulated based on your selection of destination and airline.

Once your itinerary information is entered, you only have to choose the number of people in your party and an appointment time. Up to 10 people can be included on one reservation.

After entering your name and email address, you will be issued a QR code to present at the airport. On your day of travel, you can arrive 20 minutes before or after your reserved time. After showing your QR code to gain access to the Reserve lane, you'll proceed through the standard security protocols.

people walking through airport security check point

THE DOWNSIDES OF RESERVE The main downside to Reserve is that advance appointments are required. Unlike the paid version of Clear, Clear Plus, you're not guaranteed access to the Clear Reserve lane. Appointments are not guaranteed since this system works by controlling the number of passengers in line. Therefore, if you buy a last-minute plane ticket, you might not find any open security appointments.

If you are booking a group reservation, you can reduce the number of people on your reservation to see if that opens up any appointments. However, if that doesn't work, you'll have to proceed to the airport as usual and follow standard security procedures.

A second downside is that TSA PreCheck can’t be used with Clear Reserve. Unlike the lanes for Clear Plus members—which are offered ahead of both TSA PreCheck and TSA standard screening lanes—Clear Reserve only leads into the traditional security lane. Therefore, while Reserve can be used by anyone, it is not intended for people with TSA PreCheck. Users of Reserve still have to remove their shoes and take electronics and liquids out of their bags when going through airport security.

OTHER ALTERNATIVES Some other airports operate similar services outside of the Clear network. For example, DFW in Dallas, Texas, offers the free Security Fast Pass program. This program functions similarly to Reserve, allowing passengers to book an appointment for the standard TSA screening lane up to a week before departure.

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Whether you're dreaming of a bucket-list adventure, romantic getaway, family trip, or anything in between, AAA Travel Advisors can customize and curate a vacation that's right for you. AAA Travel Advisors are also available to help by phone at 1-800-453-9604. Send an email Schedule a travel appointment.
Leaves & Returns, Pay, Travel and Other Information
You can call the Team Member Service Center help line at 800-447-2000. Monday through Friday, 7 a.m.-7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.
A A TRAVEL
56 reviews and 5 photos of A A Travel "If you want to find cheap international fares this is the place to visit! Expect no great customer service (except for Sayuri, the soft spoken Japanese travel agent) but these prices can't be beat. For example, I booked a 3 week Asia trip (Seattle- Shanghai- Seoul- Tokyo- Seattle) for only $1245, all taxes and fees included!"
AAdvantage® customer service
Contact American; AAdvantage® customer service; AAdvantage® customer service Account service Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily 7 a.m. - 10 p.m. (CT) Outside the U.S. and Canada. Reservations and ticket changes Award travel Within the U.S. and Canada
Air Travel Consumer Report: January 2024 Numbers
American Airlines Network - 70.5%; January 2024 Flight Cancellations. In January 2024, reporting marketing carriers canceled 3.8% of their scheduled domestic flights, higher than both the rate of 0.4% in December 2023 and the rate of 1.9% in January 2023. Lowest Marketing Carrier Rates of Canceled Flights January 2024 (ATCR Table 6)
Our Secret, Free Way to Get Through Airport Security Faster
Contact your carrier; Frequently asked questions; 24/7 Request Roadside Assistance. The Extra Mile: ... AAA Travel Advisors can provide vacation planning guidance to make your next trip unforgettable. ... This site serves residents of the AAA Club Alliance service area which includes Greater Hartford, CT Area, Cincinnati Tri-State Area, AAA ...