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10 of our favorite inspirational quotes for the hospitality world

November 20, 2017 •

3 min reading

Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No problem, hosco.plus has you covered!

There are a million billion inspirational quotes out there, but we’ve scoured the Internet for the best ones to hang above your desk at the hotel, restaurant, cruise ship or any other hospitality milieu you work in.  Consider yourself inspired:

The best way to find yourself is to lose yourself in the service of others. Mahatma Gandhi

Really, who can argue with Gandhi? This quote reminds us during the most challenging times why we do our jobs. For many of us, hospitality is a true calling.

The customer is never wrong. César Ritz

Take a cue from the master of modern hospitality himself, César Ritz. Use this as a mantra, to repeat before any guest interaction!

Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. Benjamin Franklin

Benjamin Franklin was full of stellar advice, but we think this quote can be most appropriately applied to our line of work. Just as important as knowing the customer is never wrong? Never telling him he is wrong, even when tempted!

Quality is never an accident. It is always the result of an intelligent effort. John Ruskin

Ruskin was an art critic, but his words ring true across métiers. Remember this whenever you get the urge to rush through something.

People will forget what you said. They will forget what you did. But they will never forget how you made them feel. Maya Angelou

The American poet speaks the truth on the importance of leaving guests with that elusive “warm, fuzzy feeling.”

Great companies are built by people who never stop thinking about ways to improve the business. J. Willard “Bill” Marriott

Keep this bit of wisdom from the founder of Marriott Corporation in mind when you have a great idea at work. Make it happen!

Your most unhappy customers are your greatest source of learning. Bill Gates

Take it from one of the richest men in the world: unhappy customers are why we keep making progress, so we are lucky to have them. Ask yourself this next time you handle a complaint: what did I learn?

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.  Steve Jobs

Prepare yourself for a lifetime of hard work and long hours if you’ve chosen a career in the hospitality industry. Want to make it bearable? Follow Jobs’ advice and make each day count by putting in great work and nothing less. If you don’t love it, you may be in the wrong line of work!

A vocabulary of truth and simplicity will be of service throughout your life.  Winston Churchill

Known for his mastery of the English language, Winston Churchill could make anything sound good. Learn to communicate directly and effectively; it will earn you much respect in life and work. Think a short email doesn’t count? Think again. Write and say everything carefully.

Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you. Hillary Clinton

She may have lost the recent American presidential election, but she is still winning in the advice category. Learn from your critics, or let them go.

This article first appeared on hosco .

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30 Inspirational Quotes for Hospitality Management

You are helping guests create memories, and to do that well takes a touch of inspiration. To create that spark, we’ve compiled wisdom from some of the giants in the hospitality industry.

Let’s let these legendary hoteliers speak for themselves; here are 30 inspirational quotes for hospitality management:

On Staffing

Sir Richard Branson, founder of Virgin Hotels: “Train people well enough so they can leave, treat them well enough so they don't want to.”

Danny Meyer, CEO of Union Square Hospitality Group and customer service guru: “Hospitality is almost impossible to teach. It's all about hiring the right people.”

Horst Schulze, former president of The Ritz Carlton Hotels and CEO of Capella Hotel Group: “Don’t hire people to fill a position, select people to fulfill a dream and to serve a purpose.”

On Customer Experience

Steve Wynn, founder of Wynn Resorts: “All of the razzmatazz and jazz we hear about facilities and everything else doesn’t amount to a hill of beans. It’s customer experience that determines the longevity and endurance of these enterprises.”

Willard Marriott, founder of the Marriott Corporation : “Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.”

Ian Schrager, hotelier and co-founder of Studio 54: “When I go to a hotel, I want to feel like a guest in a good friend's house. I want to be treated nicely and have every whim catered to. It means if I want room service that it's quick, inexpensive and tastes good.”

Helen Hamlyn, philanthropist and hotelier: "I don't know anything about running a hotel except what I don't like at other places."

Anthony Melchiorri, host of Travel Channel’s “Hotel Impossible”: "When owners say, 'well (online reviews are) not important, people lie about them,' I guarantee you, everybody, you're all going out of business."

On the Importance of Details  

J. willard marriott : “ it's the little things that make the big things possible. only close attention to the fine details of any operation makes the operation first class.”.

Bill Kimpton, founder of Kimpton Hotel and Restaurant Group: ''A hotel should relieve travelers of their insecurity and loneliness. It should make them feel warm and cozy.'' 

Isadore Sharp, founder and chairman of Four Seasons Hotels and Resorts: “I’ve identified the four key strategic decisions that formed the rock-solid foundation of Four Seasons. These are now known as the four pillars of our business model. They are quality, service, culture, and brand.”

Conrad Hilton, founder of the Hilton Hotels chain: “ Leave the shower curtain on the inside of the tub.”

On Leadership 

Horst Shulze: “Leadership is creating an environment in which people want to be part of the organization and not just work for the organization. Leadership creates an environment that makes people want to, rather than have to, do.”

J.W. “Bill” Marriott, Jr., Executive Chairman and Chairman of the Board of Marriott International, Inc. : “The four most important words in the English language are, ‘What do you think?’ Listen to your people and learn.”

Barry Sternlicht, founder of Starwood Hotels and Resorts: “You have to be willing to change your mind…As the facts change, change your thesis. Don’t be a stubborn mule, or you’ll get killed.”

Isadore Sharp: “Keep your egos in check, and let the people who work for you shine. Because they’re the people who know our customers best, the people we depend on to lead the way. It’s no longer ‘Do as I say.’ It’s ‘Do as I do.” 

Barry Sternlicht: “You can learn everything that there is to know about the industry or the player from the company that is performing better or worse.”

Richard Branson: “When employees tell you about their good ideas for the business, don't limit your response to asking questions, taking notes and following up. If you can, ask those people to lead their projects and take responsibility for them. From those experiences, they will then have built the confidence to take on more and you can take a further step back.”

On Perseverance 

Kemmons Wilson, founder of the Holiday Inn: “ Remember, a person who wins success may have been counted out many times before. He wins because he refuses to give up.”

On Being a Woman in the Hospitality Industry 

Grace Leo-Andrieu, founder of G.L.A. Hotels: "I get a lot of comments from businesswomen traveling alone who say that staying at the Lancaster in Paris is like staying with friends. The staff is trained to put women at ease. The restaurant is open only to guests and their friends, so there's a sense of security."

Mary Mahoney, hotelier: "I always advise other female professionals to look for companies where women are already in place in high level positions and for companies that offer internal mentoring programs."

Kit Kemp, co-founder of Firmdale Hotels: "The challenge I give myself—which, I'm sorry, would never occur to a man—is to craft common spaces with residential tone and texture where people want to idle."

Joy Rothschild, Senior VP of Human Resources, Omni Hotels: "I find that this is one industry where hard work, spirit, and energy trump degrees or where you sit on the pecking order. If you are willing to put in the time--which is easier said than done--you should have no obstacles. You do need to be willing to go where the opportunities are. The more flexible you are, the better."

Marla Davis, President of the Network of Executive Women in Hospitality: "Joining a professional association shows initiative and provides ambitious women with training and support, as well as networking and mentoring opportunities."

On Good Design

Ian Schrager: “Good design is good business.”

Avi Brosh, founder of Paligroup Hotels: “Design is and of itself is not a competitive position. It’s one leg of the stool. It’s one of many points that go into making something great.”

Grace Leo-Andrieu: “You can't pay enough attention to bathrooms. Many women travelers spend more time in them than in their bedrooms."

Kit Kemp: "In my experience, men and women in the hotel business have different priorities. It's the nuts and bolts of elevator shafts versus the seduction of upholstery fabrics. They want to talk about quantity surveyors; I want to talk about a great new bench I've found to put at the foot of the bed."

On the Future

Avi Brosh: “The future of boutique hotels is not about size or design or asset class. It’s about going back to the beginning, back to what Morgans did. That’s delving on this promise to create an authentic ad hoc community of like-minded people that for an evening or a few nights transcend nationality or who believe who they are. It’s a promise that a guest be whoever they want to be for that night.”

On Dreaming 

Conrad Hilton: “ To accomplish big things, I am convinced you must first dream big dreams.”

To meet your needs for communications solutions in the hospitality industry, contact Chicago Communications today!  

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Inspirational and relatable hospitality quotes.

In the fast-paced and ever-evolving world of hospitality, it's no secret that things can get overwhelming. Whether you're bogged down by an operations checklist , anxious about meeting revenue goals , or anything in between, hospitality industry professionals, like everyone else, may need a pick-me-up from time to time. Being so, we compiled a list of 42 of the most powerful, inspirational, and even humorous hospitality quotes we could find.

From Eleanor Roosevelt and Maya Angelou to Bill Gates and Bill Kimpton, keep reading to discover some of the best hospitality quotes the internet has to offer.

Explore relatable and inspirational hospitality quotes

• “True hospitality consists of giving the best of yourself to your guests.” - Eleanor Roosevelt
• “Hospitality should have no other nature than love.” - Henrietta Mears
• “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. Nouwen
• “Courteous treatment will make a customer a walking advertisement.” - James Cash Penney
• "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” - Isadore Sharpe
• “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” - Sir Richard Branson
• “True hospitality is marked by an open response to the dignity of each and every person.” - Kathleen Norris
• “To put it rather bluntly, I am not the type who wants to go back to the land; I am the type who wants to go back to the hotel.” - Fran Lebowitz

Frequently asked questions about hospitality quotes

What quotes encourage hospitality? Quotes that encourage hospitality don’t have to be about hotels specifically. At its core, hospitality is really all about welcoming strangers, providing a safe haven for travelers, and showing kindness to others. Well-known hotel greats have provided many encouraging quotes over the years, but writers, philosophers, activists, and  athletes alike have also promoted the power of hospitality.

What writers can inspire hoteliers? There are tons of different authors who focus on hotels, hospitality, and the tourism industry specifically. Some of our favorite must-read hospitality books are Chocolates on the Pillow Aren’t Enough: Reinventing the Customer Experience, Be Our Guest: Perfecting the Art of Customer Service, and The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.

What hospitality quotes are the most powerful? Some of the most powerful hospitality quotes inspire, encourage empathy, and capture the heart of the industry: Service. Whether you’re looking to inspire yourself, a fellow hotel manager , your staff, your guests, or create a new attention-grabbing slogan for your next marketing campaign , powerful hospitality quotes can make a positive and lasting impact.

Put these hospitality quotes to use today!

Whether you bookmark them for later, write them on a sticky note to leave at your desk, or just store a couple in the back of your mind, we hope this list of hospitality quotes helps you in one way or another. 

Source:  https://www.cvent.com/en/blog/hospitality/hospitality-quotes

Tags: #Hospitality , #Quotes

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15 Inspirational quotes from hospitality greats

3 May, 2018

The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, not to mention the experience. While some things can only be learnt through hard work and personal experience, learning from those who have succeeded before you is undoubtedly a sound strategy.

We have collected some words of wisdom from a few of the most influential hospitality visionaries of the past two centuries to keep you inspired and reaching for greatness.

– Prithvi Raj Singh Oberoi, former Executive Chairman, East India Hotels

– Sol Kerzner, Founder, Kerzner International

Are you giving your guests a room or an experience?

– Sonu Shivdasani , Co-Founder, Soneva Resorts

What do luxury travellers really want, and how can you attract them?

– Isadore Sharp, Founder, Four Seasons

"When you motivate 100 000 people you have to do it with moral character and good deeds […] the best PR was for the hotel management to integrate into their community , and the people would want the properties to succeed."

– Barry Sternlicht, Founder, Starwood Capital Group

Find out how being part of your community can be good for business

"Work only a half a day; it makes no difference which half – it can be either the first 12 hours or the last 12 hours." – Kemmons Wilson, Founder, Holiday Inn

– J. Willard Marriott, Founder, Marriott Corporation

"I'm trying to surprise and delight the guest – now you call it an Instagram moment – does anyone need to take a picture of this? And if you haven't succeeded, then do something different."

– Barry Sternlicht , Founder, Starwood Capital Group

Are you inspiring, intriguing and enticing guests with Instagram?

– Rocco Forte, Executive Chairman, Rocco Forte Hotels

Reviews can be a great tool for staff motivation and training...

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Inspiring Hospitality Quotes from the Industry’s Best

No one knows more about customer service, guest satisfaction and the important role that hotels play in the world than history’s most legendary hoteliers and current leaders, and fortunately, they’ve got a lot to say about all of it.

Whether you just need a little firing up for yourself or your hotel staff, here are inspiring hospitality quotes from the industry’s best – and from a few extra luminaries as a bonus boost.

‘Three Ingredients for Success’

“Soap, water and elbow grease; those are the three ingredients for success in the hotel business.” – Conrad Hilton, founder of Hilton Hotels

“Only close attention to the fine details of any operation makes the operation first class.” – J. Willard Marriott, founder of the Marriott Corporation

”A hotel should relieve travelers of their insecurity and loneliness. It should make them feel warm and cozy.” – Bill Kimpton, founder of Kimpton Hotel and Restaurant Group

“You can make a hotel of pure gold, but no-one will visit unless you provide quality service.” – Biki Oberoi, executive chairman of Oberoi Hotels and resorts

“At the end of the day, we are in the business of caring for people. We believe in service. True luxury is the warm and genuine care of our guests, and personalizing the experience is also really important.” – Tina Edmundson, global brand officer for Marriott International

“Start looking outside of the industry for inspiration. The more hoteliers that seek innovation outside of familiar circles, the better it will be not only for business, but also for the consumer.” – Claus Sendlinger, founder of Design Hotels

“If you’re afraid of failure or getting it wrong, you’ll never truly innovate or disrupt the market.” – Gillian Tans, CEO of Booking.com

On Being the Best

“KEEP UP with the procession, is my motto, and head it if you can. I do head it. And I feel that I am where I belong.” Bertha Palmer, social leader and Florida real estate pioneer whose husband Potter Palmer gifted her Chicago’s Palmer House Hotel as a wedding gift

On Treating Employees Well

“My father was a guy who, because of the businesses he was in –  the hotel business, the hospitality business – he didn’t differentiate between the waiter serving you dinner, from the maître d’ from the guy who owns a restaurant. Everybody was the same to him. He didn’t look at who you were. He didn’t look at your wallet.” Steve Tisch, whose father Preston Tisch was part owner of the Loews Corporation

“I am strongly convinced that women should be free to realize their career prospects and given the same opportunities as their male peers. As the CEO of AccorHotels, I have the capacity and the duty to push further for real change.”  – Sébastien Bazin

Hospitality Wisdom from Non-Hoteliers

“The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.” – Danny Meyer, restaurateur and hospitality guru

“All saints can do miracles, but few of them can keep a hotel.” – Author Mark Twain

“The great advantage of a hotel is that it is a refuge from home life.” – Playwright George Bernard Shaw

“True hospitality consists of giving the best of yourself to your guests.” – First Lady Eleanor Roosevelt

Any That We Missed?

What hospitality quotes inspire you? Leave a comment or contact us via social media.{{cta(‘d023df5e-9bec-4f38-97d2-98acff84ce4d’,’justifycenter’)}}

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True hospitality consists of giving the best of yourself to your guests.

Christmas is a season for kindling the fire for hospitality in the hall, the genial flame of charity in the heart.

Do what you do so well that they will want to see it again and bring their friends.

The word hospitality in the New Testament comes from two Greek words. The first word means love and the second word means strangers. Its a word that means love of strangers.

Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours.

Hospitality means we take people into the space that is our lives and our minds and our hearts and our work and our efforts. Hospitality is the way we come out of ourselves. It is the first step towards dismantling the barriers of the world. Hospitality is the way we turn a prejudiced world around, one heart at a time.

Faith in the ability of a leader is of slight service unless it be united with faith in his justice

There is an emanation from the heart in genuine hospitality which cannot be described, but is immediately felt and puts the stranger at once at his ease.

What does cookery mean? It means the knowledge of Medea and of Circe, and of Calypso, and Sheba. It means knowledge of all herbs, and fruits, and balms and spices... It means the economy of your great-grandmother and the science of modern chemistry, and French art, and Arabian hospitality. It means, in fine, that you are to see imperatively that everyone has something nice to eat.

Africans believe in something that is difficult to render in English. We call it ubuntu, botho. It means the essence of being human. You know when it is there and when it is absent. It speaks about humaneness, gentleness, hospitality, putting yourself out on behalf of others, being vulnerable. It embraces compassion and toughness. It recognizes that my humanity is bound up in yours, for we can only be human together.

Always walk through life as if you have something new to learn, and you will.

Let not the emphasis of hospitality lie in bed and board; but let truth and love and honor and courtesy flow in all thy deeds.

Hospitality should have no other nature than love.

Hospitality is always an act that benefits the host even more than the guest. The concept of hospitality arose in ancient times when the reciprocity was easier to see: in nomadic cultures, the food and shelter one gave to a stranger yesterday is the food and shelter one hopes to receive from a stranger tomorrow. By offering hospitality, one participates in the endless reweaving of a social fabric on which all can depend-thus the gift of sustenance for the guest becomes a gift of hope for the host.

There is no hospitality like understanding.

True Hospitality is welcoming the stranger on her own terms. This kind of hospitality can only be offered by those who've found the center of their lives in their own hearts.

It is difficult to get rid of people when you once have given them too much pleasure.

The good guest is almost invisible, enjoying him or herself, communing with fellow guests, and, most of all, enjoying the generous hospitality of the hosts.

Mighty proud I am that I am able to have a spare bed for my friends.

Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.

True hospitality is a delicate balance of warmth and form.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

The earth community, the Life Community, is not the property of any one religion or group or part of the world; it is the Commons that embraces us all, our planetary home. And it needs us as never before. It calls to us to become, not heroes but community builders, builders of home, gatherers and embracers, bearers of hospitality, keepers of the shared space that nurtures us all. It calls us not to go forth and come back laden with honors but to honor where we are, who we are, and from that place to reach out to connect to and honor each other in the community of life.

When hospitality becomes an art it loses its very soul.

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Hospitality quotes

Hospitality is not just about welcoming guests, it’s about making them feel at home.

A warm smile and a kind gesture can brighten anyone’s day.

Hospitality is the art of making strangers feel like friends.

A home-cooked meal shared with loved ones is the cornerstone of hospitality.

Hospitality is the key that opens the door to lifelong friendships.

Hospitality is not just a job, it’s a lifestyle.

True hospitality is not just about providing a bed, but creating unforgettable experiences.

Hospitality is the secret ingredient that makes any dish taste better.

Hospitality is not about the size of your house, but the warmth of your welcome.

You don’t need a fancy hotel to experience great hospitality, sometimes the simplest places have the most heart.

Hospitality is a language that is understood by everyone, no matter where they come from.

A soulful conversation over a cup of tea is the epitome of true hospitality.

Hospitality is not just about serving others, it’s about serving with a genuine heart.

The best hosts are those who go above and beyond, who make you feel like a part of their family.

Hospitality is not about perfection, it’s about making guests feel comfortable in their imperfections.

A hospitable environment is one where guests are welcomed with open arms and open hearts.

Hospitality is like a warm hug for the soul.

Hospitality is the art of creating lasting memories for others.

A comfortable bed and a welcoming smile can make even the weariest traveler feel at ease.

Hospitality is not about how much you have, but how much you are willing to share.

Hospitality is not just a skill, it’s a reflection of one’s character.

Hospitality is a gift that keeps on giving, as one act of kindness can inspire many more.

In a world that often feels cold and distant, hospitality is a beacon of warmth and connection.

Hospitality is the key that opens the door to cultural understanding and acceptance.

The best hosts are those who make you feel like you never want to leave.

Hospitality is the art of making others feel seen and valued.

A hospitable person is one who is always ready to lend a helping hand to those in need.

Hospitality is not just about the physical space, it’s about creating a welcoming atmosphere.

A hospitable heart is one that is always open to new experiences and new friendships.

Hospitality is not just about what you give, but how you make others feel.

The best hosts are those who make you feel like you are the most important person in the room.

Hospitality is not just about the big gestures, but the small acts of kindness that make all the difference.

A hospitable home is one where guests are treated like family.

Hospitality is the magic that transforms strangers into friends.

A hospitable heart is one that is always ready to welcome others with open arms.

Hospitality is not just a duty, it’s a privilege.

A warm cup of coffee and a friendly conversation can make any day brighter.

Hospitality is the art of making others feel cherished and appreciated.

The best hosts are those who make you feel like you belong, even if it’s just for a short while.

Hospitality is not just about providing a service, it’s about creating connection and community.

A hospitable heart is one that is always ready to forgive and embrace others with love.

Hospitality is the glue that holds relationships and communities together.

The best hosts are those who make you feel like you are part of something bigger.

Hospitality is a gift that can be shared by everyone, regardless of their background or wealth.

A hospitable home is one where laughter and joy fill the air.

Hospitality is the art of making others feel comfortable in their own skin.

The best hosts are those who make you feel like a cherished guest rather than an inconvenience.

Hospitality is the tie that binds us together as human beings.

A hospitable heart is one that is always open to new experiences and perspectives.

Hospitality is not just about what you say or do, but how you make others feel.

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29 Best Hospitality Quotes

If you ‘re in the hospitality industry , you know that exceptional customer service is key to success . To help you deliver top – not ch service , we ‘ve compiled a list of hospitality quotes that will inspire and motivate you . Whether you ‘re looking for a boost of motivation or some words of wisdom , these quotes will help you serve your guests with the utmost care and attention . So , without further ado , here are 25 hospitality quotes to live by .

H ospital ity is the relationship between a guest and a host , or the act of being hosp itable . Hospital ity is often thought of as providing a warm welcome and being generous with one ‘s time and resources , but it can also be more practical , like providing a place to stay or food and drink .

Looking for some inspiration for your hospitality business ? Check out our collection of hospitality quotes from some of the industry ‘s top leaders !

28+ Best Hospitality Quotes

“I think preparing food and feeding people brings nourishment not only to our bodies but to our spirits. Feeding people is a way of loving them, in the same way that feeding ourselves is a way of honoring our own creativeness and fragility.” – Shauna Niequist

“Intelligent luxury is all about thinking about what really is special for our guests, what’s different, and to give them a surprise that they are not used to.” – Sonu Shivdasani

“Travel is the only thing you buy that makes you richer.” – Unknown

Great Hospitality Quotes

“Your most unhappy customers are your greatest source of learning.” – Bil l Gates

“Hospitality exists when you believe the other person is on your side.” – Anonymous

“The ornaments of your home are the people who smile upon entering time and time again.” – Maralee McKee

“The great advantage of a hotel is that it is a refuge from home life.” – George Bernard Shaw

Danny Meyer Hospitality Quotes

“Entertaining doesn’t need to be a difficult or daunting process. Throwing an unforgettable party doesn’t require a ton of time or money; it just requires a little thought, creativity, and heart.” – Maury Ankrum

“I want them to bite into a cookie, and think of me, and smile. Food is love. Food has a power. I knew it in my mind, but now I know it in my heart.” – Jael McHenry

“I am thankful for the mess to clean after a party because it means I have been surrounded by friends.” – Nancie J. Carmody

Funny Hospitality Quotes

“To put it rather bluntly, I am not the type who wants to go back to the land; I am the type who wants to go back to the hotel.” – Fran Lebowitz

“My definition of a good hotel is a place I’d stay at.” – Robert De N iro

“Hospitality is simply an opportunity to show love and care.” – Anonymous

“Always keep your home presentable, assuming you keep a home for purposes of presentation.” – Robert Brault

Hospitality Quotes in the Odyssey

“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Sir Richard Branson

“True hospitality is marked by an open response to the dignity of each and every person.” – Kathleen Norris

“Hospitality is making your guests feel at home, even if you wish they were.” – Justine Vogt

Christian Hospitality Quotes

“Courteous treatment will make a customer a walking advertisement.” – James Cash Penney

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharpe

“It takes hands to build a house, but only hearts can build a home.” – Anonymous

“Strange to see how a good dinner and feasting reconciles everybody.” – Samuel Pepys

Gracious Hospitality Quotes

“Life, within doors, has few pleasanter prospects than a neatly arranged and well-provisioned breakfast-table.” – Nathaniel Hawthorne

“Listening is a form of spiritual hospitality by which you invite strangers to become friends, to get to know their inner selves more fully, and even to dare to be silent with you.” – Henri J.M. Nouwen

“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” – Henri J.M. Nouwen

“We labor to make a house a home, then every time we’re expecting visitors, we rush to turn it back into a house.” – Robert Brault

Hospitality Quotes for Guests

“In its essence, a meal is a creative actthat has its genesis in the mind of someone who cares enough to plan it, gather ingredients and labor over its creation.” – Andi Ashworth

“There is communion of more than our bodies when bread is broken and wine drunk.” – M. F. K. Fisher

“Hospitality is the practice of God’s welcome by reaching across difference to participate in God’s actions bringing justice and healing to our world in crisis.” – Letty M. Russell

What Is Hospitality Quote?

There are many different interpretations of the word hospitality. Hospitality quotes can be inspirational, humorous, or simply provide a new perspective on the word. Some of my favorite hospitality quotes are:

“The greatest hospitality is to listen attentively to someone else’s story.”- Unknown

“Hospitality is making your guests feel at home, even if you wish they were.”- Unknown

“Hospitality is not to change people, but to offer them space where change can take place.”- Henri Nouwen

What Is Hospitality Attitude?

H ospital ity attitude is a term that is used to describe the way in which a person or persons interact with customers , clients , and guests . It is often used in the hospitality industry to describe the demeanor and attitude of employees .

What Is the Positive About Hospitality?

The hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a billion-dollar industry and growing. It is one of the few industries that is truly recession-proof.

The hospitality industry offers many opportunities for career growth and development. It is a fast-paced and ever-changing industry that can be both challenging and exciting. Hospitality employees are often able to work their way up the ladder quickly, due to the high turnover rate in the industry.

The hospitality industry is also a great place to meet new people and make new friends. Employees in the hospitality industry are often from all over the world, which can make for a very diverse and interesting work environment.

What Is Hospitality Short Note?

H ospital ity is the act of providing care and attention to guests . It is an important part of many cultures and is often considered a virtue . Hospital ity is typically shown through acts of kindness , such as providing food , shelter , and clothing to guests . In some cultures , hospitality is also shown through acts of service , such as carrying luggage or providing transportation . Hospital ity is an important part of many businesses , such as hotels , restaurants , and event planning .

The blog post “ H ospital ity Qu otes “ discusses the importance of hospitality in our lives . Hospital ity is the act of being hosp itable , which is the quality or disposition of being friendly , generous , and helpful to guests , visitors , or strangers . The quotes in this blog post emphasize the importance of hospitality and how it can make a difference in our lives .

Hello, I am a 22-something woman who lives in the suburbs. I enjoy sunny days, cooking with friends, and reading about world news. This is my website where I will share quotable thoughts about life.

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Jonathan M. Tisch Center of Hospitality

EDUCATING THE LEADERS OF GLOBAL HOSPITALITY, TRAVEL AND TOURISM, AND EVENT MANAGEMENT

The NYU SPS Jonathan M. Tisch Center of Hospitality plays an invaluable role in preparing individuals from around the world for hospitality management, travel, and tourism careers. The Tisch Center is a global industry hub that provides an exceptional NYU education. As a premier hospitality school, no matter what your area of interest—from hotel business to sustainable tourism, corporate travel management to event planning—we have a program of study or a thought leadership event for you. Read a message from the associate dean .

A CENTER OF GLOBAL HOSPITALITY INNOVATION

World-renowned conferences and events >.

The NYU International Hospitality Industry Investment Conference, Grossinger-Bergman Distinguished Lecturer Series, and fireside chats provide critical industry insights to thousands of attendees.

An Advisory Board of C-Suite Executives >

Top executives lend their expertise to create cutting-edge professional development content, global events, and industry focused undergraduate and graduate degree programs.

Thought Leadership and Industry Research >

Tisch Center faculty members’ research fuels deep discussion in the classroom, providing exposure to future leaders and innovators of the hospitality, tourism, and travel industries.

NEW Hospitality Innovation Hub (HI Hub) >

The state-of-the-art Hospitality Innovation Hub offers students, start-ups, established industry partners, and investors opportunities to learn, discover, innovate, and invest by allowing then to visualize the future of industry and influence it as well.

GRADUATE DEGREE PROGRAMS ACROSS THE SPECTRUM

Tisch Center graduate degree programs provide a New York City advantage combined with invaluable global insight . They afford the opportunity to: learn from top industry experts, travel and work around the world, build an invaluable professional network, prepare for a career that provides a fascinating lifestyle. An active and vibrant Student Advisory Board   is composed of undergraduate and graduate students, and provides input and feedback to the Tisch Center leadership on a wide variety of programs, initiatives, and issues.

Master’s in Global Hospitality Management

• 36-credit program of study
• Prepares you for a range of hospitality management jobs
• Core curriculum and electives that focus on business analytics, new technologies, and entrepreneurship.
• Internships at leading hotels and resorts, media companies, and online travel companies
• Study abroad opportunities and industry site visits
• Full- or part-time study options
• 100% online, on-site, or hybrid degree options available

Master’s in Travel and Tourism Management

• Prepares you for a range of travel and tourism jobs
• Core curriculum and electives focus on trends in travel and tourism, tourism planning, digital marketing, travel technology, destination branding, and more
• Internships at leading hotels, resorts, media companies, and travel agencies

Master’s in Event Management

• Offers tracks in Business Development, Sport Event Management, and Event Operations
• Prepares you for event management jobs across private, public and not-for-profit organizations
• Study abroad opportunities and industry visits

TISCH CENTER BY THE NUMBERS

Undergraduate study to jumpstart your career.

More than a hotel management degree, the Tisch Center’s BS in Hospitality, Travel and Tourism Management combines the course content of a Bachelor's in Hotel Management with a Bachelor's in Tourism Management. This unique combination provides a solid foundation for career opportunity and growth. An active and vibrant Student Advisory Board   is composed of undergraduate and graduate students, and provides input and feedback to the Tisch Center leadership on a wide variety of programs, initiatives, and issues.

Bachelor’s in Hospitality, Travel and Tourism Management

• Curriculum prepares students for hospitality and tourism jobs around the world
• Provides an NYU liberal arts education
• Concentrations in  Event Management , Hotel Real Estate Finance and Development , Marketing and Analytics , Leadership and Management , Travel and Tourism Development , and Entrepreneurship
• Internships at leading NYC hotels, restaurants, tourism bureaus, online travel agencies, and promotional companies

INDUSTRY FOCUSED CONTINUING EDUCATION

For those professionals who are interested in sharpening their skills, the Tisch Center offers online Meeting, Conference, and Event Management Courses and Restaurant Management Courses , in addition to Certificate Programs and Executive Education .

Featured Faculty

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We educate the next generation of hospitality and tourism leaders who strive for excellence and embrace our diversity in a caring, innovative, and empowering community. 

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The hospitality management program is accredited by the Accreditation Commission for Programs in Hospitality Administration (ACPHA) (P.O. Box 400, Oxford, MD 21654; 410-226-5527).

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UN Tourism | Bringing the world closer

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UN Tourism and Hotelschool The Hague to Drive Innovation in Hospitality

• 23 Apr 2024

UN Tourism and Hotelschool The Hague, have agreed to partner around the development and execution of pioneering projects in the hospitality industry.

A new Memorandum of Understanding (MoU) aims to stimulate innovation and fresh ventures within the hospitality industry, promoting entrepreneurship and education while engaging in open innovation projects that can enhance the tourism industry, with a particular focus on hospitality. Currently, 20% of entrepreneurs of the UN Tourism Network are directly related to hospitality and are the most dynamic projects including a variety of stakeholders of the industry.

Building on the UN Tourism's established innovation network, this agreement will further facilitate connections between startups and potential investors, as well as promote knowledge and skills through joint events, communication channels, and media interactions. This partnership not only underlines a commitment to a more sustainable future for the industry but also signifies a shared commitment to providing inclusive opportunities and memorable global student experiences, demonstrated through Hotelschool The Hague's global Sustainable Hospitality Challenge .

Strong foundations for innovative future

Ms. Natalia Bayona, Executive Director of UN Tourism, expresses: "Unfortunately 90% of startups within the hospitality sector eventually do not succeed. A decent tourism education and knowledge of the hospitality sector is necessary to develop a disruptive and well-functioning product. Through our collaborative efforts, we aspire to alter this trajectory by offering a more robust foundation, fostering invaluable connections, and providing a conducive testbed for emerging startups. Given that technology now permeates 70% of tourism enterprises, it is imperative that these startups are seamlessly integrated into the ecosystem, connected with pertinent stakeholders, and afforded the opportunity to validate their solutions in real-world settings before embarking on a larger scale.

Ms. Regine von Stieglitz, President of the Board of Directors of Hotelschool The Hague says: "At Hotelschool The Hague, we provide our students with the perfect balance of theory, real-world experience and applied research to prepare them for a career in the hospitality industry. We develop leaders who shape our global industry and drive it to give back more than it takes. We are proud to join forces with UN Tourism. We fully embrace their vision to Foster Innovation in the Hospitality Industry. In fact, our Sustainable Hospitality Challenge is a student competition designed to enhance the evolution of sustainable practices in hospitality, aligning seamlessly with the objectives of UN Tourism."

Hotelschool The Hague, founded and funded by the hospitality industry in 1929, provides high-quality education and cutting-edge research in the field of international hospitality management, with an emphasis on the transformation of sustainability and digitalization and on developing students into sought-after hospitality graduates who excel in leadership roles worldwide.

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Helping Students Launch Careers: Aramark Collegiate Hospitality and USF’s School of Hospitality and Tourism Partner for Post-Grad Success

Aramark Collegiate Hospitality and University of South Florida’s School of Hospitality and Tourism Management know that a strong educational foundation coupled with hands-on experience leads to post-graduation success. The first year of their partnership resulted in 100% job placement for the inaugural Fall 2022 and Spring 2023 classes.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240509753261/en/

Aramark Collegiate Hospitality and University of South Florida’s School of Hospitality and Tourism Management know that a strong educational foundation coupled with hands-on experience leads to post-graduation success. The first year of their partnership resulted in 100% job placement for the inaugural Fall 2022 and Spring 2023 classes. (Photo: Business Wire)

Since 2022, the two entities have collaborated to fulfill the hospitality school’s mission to provide students with a comprehensive education that seamlessly integrates theoretical knowledge with practical industry experience. In May, a new class of USF/Aramark fellows graduates with valuable service leadership experience.

“The partnership between USF's School of Hospitality and Tourism and Aramark exemplifies the power of collaboration in shaping the future of the hospitality industry,” said Cihan Cobanoglu, Dean of USF’s School of Hospitality and Tourism Management.

“By seamlessly integrating classroom learning with hands-on experience, fostering mentorship opportunities, and investing in the education of future leaders, this partnership serves as a beacon of excellence in preparing students for successful careers in hospitality. Together, we are not just building careers; we are cultivating a legacy of innovation, professionalism, and excellence in hospitality education.”

At the heart of this partnership lies a unique initiative: Aramark’s proactive engagement with first-year USF graduate hospitality students, providing practical experience and reinforcing classroom teaching with real-world application. The School of Hospitality and Tourism Management also can access the culinary and restaurant facilities across USF’s three campuses in Tampa, St. Petersburg, and Sarasota-Manatee. These experiences provide students professional experience and even the chance to participate in the expansion of residential dining in development at the Sarasota-Manatee campus.

Surveys found that the experience was instrumental in shaping students’ understanding of the field, helping to prepare them for challenges ahead, and fostering attention to detail that comes from hands-on experience. They have earned ServSafe certificates and developed customer service and communications skills, cultural acuity, and a comprehensive understanding of food operations.

David DiSalvo, District Manager for Aramark at USF, finds this robust partnership to be a source of pride and inspiration: “It would be difficult to find a program that has comparable rigor and depth to USF. Having strong ties between academia and industry is not only key to our strategic pipeline of talent but also allows students to have a sophistication about the intricacies of hospitality management upon graduation. The opportunities for learning, development, and innovation created through partnerships like this are endless.”

Aramark executives are regularly featured as guest speakers in USF hospitality classes, providing guidance, inspiration, and networking opportunities for future hospitality leaders. Students actively engage with Aramark in class research projects—an endeavor that develops research skills and provides Aramark valuable insights that inform ongoing operations and strategic initiatives.

Students take International Hospitality Management and Introduction to Food Management classes in a teaching lab space at the Argos Exchange restaurant on USF’s Tampa campus, and the partnership has spurred creative projects such as the USF Hospitality Food Sustainability Student Competition and campus engagement events to highlight USF’s diverse community through cuisine.

“When I speak about partnership with Aramark Collegiate Hospitality, I talk about the Hospitality Ecosystem on campuses,” said Jack Donovan, President and CEO of Aramark’s higher education division. “We are not satisfied with transactional relationships. What we do is analyze a school’s culture and needs and build a system that supports many audiences and enhances what that campus can offer its community. Our collaboration with USF represents the best of this.”

About USF School of Hospitality and Tourism Management

The University of South Florida School of Hospitality and Tourism Management is one of six schools in the Muma College of Business, which leverages analytics, critical thinking and creativity to empower its scholars and graduates to lead and transform the future of business. Accredited by the Association to Advance Collegiate Schools of Business-International, the Muma College of Business works to drive student success, produce scholarship with impact, and generate innovation in partnership with our community. The college comprises business programs on all three USF campuses across Tampa Bay and serves more than 8,400 students.

About Aramark

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 15 countries around the world with food and facilities management. Because of our hospitality culture, our employees strive to do great things for each other, our partners, our communities, and the planet. Aramark has been recognized on FORTUNE’s list of “World’s Most Admired Companies,” Fair360’s “Top 50 Companies for Diversity” and “Top Companies for Supplier Diversity,” Newsweek’s list of “America’s Most Responsible Companies 2024,” the HRC’s “Best Places to Work for LGBTQ Equality,” and earned a score of 100 on the Disability Equality Index. Learn more at www.aramark.com and connect with us on LinkedIn , Facebook , X , and Instagram .

Heather Dotchel 215-264-2112 [email protected]

View source version on businesswire.com: https://www.businesswire.com/news/home/20240509753261/en/

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Hospitality expert with international teaching experience brings entrepreneurial perspective to students

Chang brings knowledge of organizational behavior and human resources to department of hospitality, hotel management and tourism.

February 9, 2024 - by Paul Schattenberg

An expert with wide-ranging hospitality, international teaching and entrepreneurial experience, Wen Chang, Ph.D., has joined the Texas A&M College of Agriculture and Life Sciences Department of Hospitality, Hotel Management and Tourism as an assistant professor.   

Chang, who earned her graduate and doctoral degrees in the U.S. and taught here before going back to her native China, has returned to the U.S. to share her knowledge and experience with students and colleagues in the department.  

Her expertise ranges from human resources, financial, revenue and leadership management in the tourism industry to hospitality management, operations and law. Her industry experience spans food and beverage management, as well as spa and recreation management.

“Dr. Chang brings a wealth of personal experience and expertise related to the hospitality industry, as well as an international background as an instructor,” said Brian King, Ph.D., head of the Department of Hospitality, Hotel Management and Tourism. “Our department and students are benefiting from her knowledge of issues relating to organizational behaviors within the hospitality industry, focusing primarily on employee motivations, leadership and technology-mediated service quality enhancements.”

King added that Chang’s contributions to academia and industry reflect her dedication to advancing knowledge and improving the hospitality sector.

“I feel my international teaching experience and familiarity with both the Chinese and U.S. hospitality industries will bring a new perspective to the department and my students,” Chang said. “And having owned and operated my own business, I also bring an entrepreneurial perspective to my teaching.”  

Education and teaching experience

Chang earned a bachelor’s degree in tourism and hotel management from the School of Tourism and Hotel Management at Dongbei University of Finance and Economics in Dalian, China. She came to the U.S. in 2009 to continue her studies, earning a master’s degree in hotel and restaurant management from the Conrad Hilton School of Hotel and Restaurant Management at the University of Houston. After that, she earned her doctorate in hotel administration from the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Chang’s extensive experience includes time as the associate dean at the School of Hospitality and Tourism Management and as an associate professor and director of international programs at the Dongbei University of Finance and Economics.   

Chang also spent time as an assistant professor at Iowa State University’s College of Human Science Department of Apparel, Events and Hospitality Management, and as a visiting lecturer and teaching assistant at the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas for five years.

“In my teaching, I strive to give my students the skills and knowledge they need to be successful in the hospitality industry,” Chang said. “I want them to know the way things really are, why they matter and why they should be done a certain way. My main goal with my students is to prepare them for a career in the industry.”  

Chang chaired master’s committees and served on several doctoral committees at Iowa State University and Dongbei University of Finance and Economics. She was also an external Doctor of Hotel and Tourism Management committee member at The Hong Kong Polytechnic University.

Publications, presentations and achievements

Chang’s work has been published in numerous peer-reviewed publications, and she has served as an editorial board member for the International Journal of Contemporary Hospitality Management and the Journal of Hospitality and Tourism Insights.

Chang has made conference presentations on a wide variety of topics, including employee performance, leadership influence, service robots, wine consumer behaviors, anger in hospitality, employee engagement, tourism career motivators and barriers, career satisfaction, formal mentoring, social media use and more.

She has also successfully secured research grants from the National Science Foundation of China and the Liaoning Provincial Development and Reform Commission, as well as teaching grants from the Educational Department of Liaoning Province.   

Chang also received internal grants and scholarships from the University of Nevada, Las Vegas; the University of Houston; the Dongbei University of Finance and Economics; and the Tianjin University of Finance and Economics.

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APELSIN HOTEL

AWC Announces Record-High Growth in Q1/2024, Expanding Quality Asset Portfolio to Meet Growing Demand in Tourism Sector, with the Hospitality EBITDA Increasing by 83% Compared to Pre-COVID Period

HOTEL EBITDA increased significantly to THB 1,401 million (excluding Fair Value), representing 83% growth compared to 2019 Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) peaked at THB 6,298 and THB 4,711 respectively. Q1/2024 Business Unit EBITDA (BU EBITDA) increased significantly to THB 2,020 million, representing 38% growth compared to the same pre-COVID period in 2019. AWC continues to increase operating assets based on its GROWTH-LED Strategy, generating total asset value growth of over 80% compared to pre-COVID levels. The company also emphasizes on developing Retail Destination and implementing the ‘Co-Living Collective: Empower Future’ experience for Commercial Business Unit, bolstering assets from Ramp Up stage to Business As Usual (BAU) stage to deliver sustainable value to shareholders and stakeholders alike

Bangkok, Thailand - May 14, 2024 —

Mrs. Wallapa Traisorat, Chief Executive Officer and President, Asset World Corp Public Company Limited or AWC , today announced record-breaking operating results for Q1/2024 with significant growth from the strategy to expand the portfolio of quality assets, especially new operating assets in the Hospitality Business Unit that records the highest growth compared to 2019. HOTEL EBITDA (excluding Fair Value) peaked at THB 1,401 million, an 83% growth compared to the same period of 2019, surpassing pre-COVID levels, and 43% growth quarter-on-quarter. The Hospitality Business Unit continues to thrive, generating an Average Daily Rate (ADR) of THB 6,298 and Revenue Per Available Room (RevPAR) of THB 4,711. Moreover, advance bookings grew to 753,841 nights, the highest level since 2019. Net profit for the quarter was THB 1,604 million, representing an 18.1% increase quarter-on-quarter while total revenue was THB 5,440 million, a 10.3% increase quarter-on-quarter. Business Unit EBITDA (BU EBITDA) climbed to THB 2,020 million, a 38% growth compared to the same period of 2019. AWC continued to implement its GROWTH-LED Strategy, generating total asset value growth of over 80% compared to pre-COVID levels. The company also emphasizes on developing Retail Destination and implementing the ‘Co-Living Collective: Empower Future’ experience for Commercial Business Unit, as well as the transition of its assets from Ramp Up stage to Business As Usual (BAU) stage through global partnerships which contribute to increasing access to customer base from 400 million to 600 million people worldwide. Meanwhile, freehold asset is valued at 94%, driving strong cash flow growth to deliver sustainable value to shareholders and stakeholders alike. In Q1/2024, AWC’s fixed assets totaled THB 149,550 million in value. Operating assets accounted for THB 109,526 million of the total amount.

New High Quarterly Performance

In Q1/2024, the Hospitality Business Unit delivered an impressive performance with the revenue proportion growing to 61%. The outstanding operating results were driven by the expanding Thai tourism sector, which attracted more high-to-luxury tourists, a key target group for AWC. These tourists have supported the growth of all AWC’s hotels especially luxury resorts, Bangkok-based hotels, and other properties outside the capital, contributing to the highest RevPAR and ADR numbers. The occupancy rate in Q1/2024 was 74.8% while HOTEL EBITDA MARGIN stood at 42.1%, up by 7.5% from the previous quarter and higher than the 2019 rate. Thanks to impressive and efficient cost management, the flow-through of the Hospitality Business Unit’s EBITDA was 60% year-on-year. On the Revenue Generation Index (RGI), many of AWC’s hotels outperformed competitors in the same category and area. For example, Courtyard by Marriott Phuket Town’s RGI was 194, Bangkok Marriott Hotel The Surawongse’s RGI was 175, and Le Méridien Bangkok’s RGI was 146.

AWC is determined to continuously develop, renovate, and enhance its quality properties. To increase the value of its operating assets, the company has also launched leading restaurants and cafes in both Bangkok and Chiang Mai including “Hong’s Chinese Restaurant & Sky Bar”, the first upscale rooftop Chinese restaurant in Chiang Mai at InterContinental Chiang Mai The Mae Ping, and “Cafe de Petal”, a European-inspired café at Athenee Tower. Additionally, AWC has also introduced “Pikul” application to ensure customers easy access to hotel, dining, and lifestyle services from AWC and leading partners in the tourism industry. In Q1/2024, AWC boasted 22 hotels with over 6,029 rooms and more than 80 restaurant outlets within hotels and various popular tourist destinations across Thailand.

For the Retail Business Unit, AWC has formulated a strategy to respond to its target groups’ changing lifestyles and needs. The Commercial Business Unit, meanwhile, successfully, and solidly maintained its revenue level, thanks to its Grade A office buildings, which are well-equipped to support hybrid work trend. Moreover, AWC is preparing to launch “Phenix” – a ‘World’s Food Wholesale Hub with Largest Food Lounge in Pratunam’. Scheduled for an official launch on 26 June 2024, Phenix will deliver seamless services both online and offline through collaborations with various world-class partners. Additionally, AWC will soon unveil “EA Rooftop at The Empire”. The project encompasses EA Gallery, featuring leading international-cuisine eateries with breathtaking views of Bangkok, EA CHEF'S TABLE, presenting three restaurants by Michelin-starred chefs, and Nobu Bangkok, which is not only Thailand's first Nobu outlet but also the world's largest and highest Nobu restaurant. Situated at “The Empire,” an ultimate Grade A office building in the heart of Sathorn, “EA Rooftop at The Empire” promises to establish Bangkok as a global destination of largest rooftop dining experience.

GROWTH-LED Strategy Empowers a Long-Term Portfolio

AWC has continued to implement its GROWTH-LED Strategy in pursuit of EBITDA growth. Under this strategy, the company’s unique business model has quickly bolstered the potential of Ramp Up and repositioning of assets which totaled THB 88,339 million in Q1/2024, strengthening them to ‘Business As Usual’ (BAU) stage. Furthermore, AWC has been rigorously turning its developing assets worth over THB 40,024 million into operating assets. The five-year strategy will require an investment budget of more than THB 126,000 million. AWC has a robust debt capacity and Growth Fund Model that will enhance its quality portfolio and value in the long run.

In 2024, AWC plans to develop “Lannatique” as a quality property project that will establish a world-class art, cultural and lifestyle tourism destination in the heart of Chiang Mai. AWC has also invested further in the strategic Chang Klan area to develop a luxury hotel and Chiang Mai’s first in-hotel water park.

“AWC firmly believes in the value of exceptional Thai arts and culture, including the cherished Lanna arts with their longstanding significance. Our shareholders have endorsed investments in ‘Chiang Mai Night Bazaar’, ‘Kalare Night Bazaar’, and ‘The Plaza Chiangmai’ projects, which are integral to 'Lannatique’. This expansive endeavor will commence the opening of its first phase by the end of 2024, followed by subsequent phases scheduled to be completed within 5 years. It aims to foster the growth of the real estate and tourism industries, promote job creation, and stimulate the local economy to strengthen Chiang Mai's position as a world-class sustainable tourism destination. Apart from development in Chiang Mai, which has a total investment exceeding THB 11,950 million, AWC plans to further invest in two additional high-quality real estate projects located in prime areas of Bangkok. The OP Garden project is situated in the Bang Rak area, strategically connected to the flagship project, The Plaza Athenee Nobu Hotel and Spa Bangkok, along the Chao Phraya Riverbank to promote waterfront tourism destinations. Operations for this venture are expected to commence around the fourth quarter of 2027. Furthermore, there are hotel projects focusing on wellness planned for the Sukhumvit 38 area, with operations anticipated to commence around the third quarter of 2028. These developments are aligned with the commitment to support Thailand as a sustainable global tourism destination,”  Mrs. Wallapa added.

In Q1/2024, AWC also achieved remarkable success in sustainability, supporting Thai tourism on the global stage by achieving the highest scorer in the Hotels, Resorts & Cruise Lines industry, ranking among the Top 1% (Gold Class) on S&P Global rankings. AWC, moreover, successfully entered S&P Global’s The Sustainability Yearbook 2024. On top of these achievements, AWC has partnered with and secured long-term sustainability linked loans from leading financial institutions. AWC has successfully increased the proportion of sustainability linked loans to 100 percent. These milestones are a testament to AWC’s commitment to its “Building a Better Future” philosophy and solid efforts to establish Thailand as a global sustainable tourist destination.

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42 Inspirational and Relatable Hospitality Quotes

In the fast-paced and ever-evolving world of hospitality, it's no secret that things can get overwhelming. Whether you're bogged down by an  operations checklist , anxious about meeting  revenue goals , or anything in between, hospitality industry professionals, like everyone else, may need a pick-me-up from time to time. Being so, we compiled a list of 42 of the most powerful, inspirational, and even humourous hospitality quotes we could find.

From Eleanor Roosevelt and Maya Angelou to Bill Gates and Bill Kimpton, keep reading to discover some of the best hospitality quotes the internet has to offer.

Explore 42 relatable and inspirational hospitality quotes

1. “True hospitality consists of giving the best of yourself to your guests.” -  Eleanor Roosevelt

2. “Hospitality should have no other nature than love.” -  Henrietta Mears

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3. “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” -  Henri J.M. Nouwen

4. “Courteous treatment will make a customer a walking advertisement.” -  James Cash Penney

5. "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” -  Isadore Sharpe

6. “The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” -  Sir Richard Branson

7. “True hospitality is marked by an open response to the dignity of each and every person.” -  Kathleen Norris

8. “To put it rather bluntly, I am not the type who wants to go back to the land; I am the type who wants to go back to the hotel.” -  Fran Lebowitz

9. “My definition of a good hotel is a place I’d stay at.” -  Robert De Niro

10. “The great advantage of a hotel is that it is a refuge from home life.” -  George Bernard Shaw

11. “Entertaining doesn’t need to be a difficult or daunting process. Throwing an unforgettable party doesn’t require a ton of time or money; it just requires a little thought, creativity, and heart.” -  Maury Ankrum

12. “Intelligent luxury is all about thinking about what really is special for our guests, what's different, and to give them a surprise that they are not used to.” -  Sonu Shivdasani

13. "Travel is the only thing you buy that makes you richer.” -  Unknown

14. “Your most unhappy customers are your greatest source of learning.” -  Bill Gates

15. “Hospitality is making your guests feel at home, even if you wish they were.” -  Justine Vogt

16. “I have found out that there ain’t no surer way to find out whether you like people or hate them than to travel with them.” -  Mark Twain

17. “I still enjoy travelling a lot. I mean, it amazes me that I still get excited in hotel rooms just to see what kind of shampoo they’ve left me.” -  Bill Bryson

18. “The ornament of a house is the friends who frequent it.” -  Ralph Waldo Emerson

19. “The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you've got a clear connection, a channel between the two of you.” -  Micah Solomon

20. “Consumers are statistics. Customers are people." -  Stanley Marcus

21. “Hospitality is the smell of my food; service is the taste of my food.” -  Hamed Suleiman

22. “There is no hospitality like understanding.” -  Vanna Bonta

23. “A hotel should relieve travellers of their insecurity and loneliness. It should make them feel warm and cozy.” -  Bill Kimpton

24. “Nothing inspires cleanliness more than an unexpected guest.” -  Radhika Mundra

25. “Strange to see how a good dinner and feasting reconciles everybody.” -  Samuel Pepys

26. “Coming together is the beginning. Keeping together is progress. Working together is success.” -  Henry Ford

27. “Hospitality is almost impossible to teach. It’s all about hiring the right people.” -  Danny Meyer

28. "You can excuse an ugly building if the staff  deliver the right service  (it's much nicer to have a combination of both things), but the staff at the end of the day are the service.” -  Rocco Forte

29. “The important thing is to engage guests in the hotel. Don’t go in saying you know this and you know that, and this is the way it will be. Listening is critical to leadership, and so is staying authentic. You do that and you will get loyalty, and then your role as a leader will be easy.” -  Mark Hoplamazian

30. “Train people well enough so they can leave, treat them well enough so they don’t want to.” -  Richard Branson

31. “In hospitality, there's always more to learn, and you're dealing with so many different types of people from all over the world every single day. You'll never know it all, and that can be humbling, but it's also a great opportunity to develop a coach mentality in your management staff.” -  Dwight Zahringer

32. "I tell our people all the time (that) 'success is never final,' and it isn't. It's a lot easier sometimes to get to the top than it is to stay there." -  J. Willard Marriott

33. “True hospitality is a delicate balance of warmth and form.” -  Sheila Ostrander

34. “Quality is never an accident. It is always the result of an intelligent effort.” -  John Ruskin

35. “Being on par in terms of price and quality only gets you into the game. Service wins the game.” -  Tony Allesandra

36. “Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.” -  Cesar Ritz

37. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” -  Maya Angelou

38. “A soul of hospitality and a heart of humanity is a house of love, peace, freedom, liberty, and justice.” -  Auliq Ice

39. “Mighty proud I am that I am able to have a spare bed for my friends.” -  Samuel Pepys

40. “Hospitality is the key to new ideas, new friends, new possibilities. What we take into our lives changes us. Without new people and new ideas, we are imprisoned inside ourselves.” -  Joan Chittister

41. “There are no traffic jams along the extra mile.” -  Roger Staubach

42. “Our full humanity is contingent on our hospitality; we can be complete only when we are giving something away; when we sit at the table and pass the peas to the person next to us we see that person in a whole new way.” -  Alice Waters

Frequently asked questions about hospitality quotes

What quotes encourage hospitality.

Quotes that encourage hospitality don’t have to be about hotels specifically. At its core, hospitality is really all about welcoming strangers, providing a safe haven for travellers, and showing kindness to others. Well-known hotel greats have provided many encouraging quotes over the years, but writers, philosophers, activists, and  athletes alike have also promoted the power of hospitality.

What writers can inspire hoteliers?

There are tons of different authors who focus on hotels, hospitality, and the tourism industry specifically. Some of our favourite must-read hospitality books are  Chocolates on the Pillow Aren’t Enough: Reinventing the Customer Experience ,  Be Our Guest: Perfecting the Art of Customer Service , and  The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.

What hospitality quotes are the most powerful?

Some of the most powerful hospitality quotes inspire, encourage empathy, and capture the heart of the industry: Service. Whether you’re looking to inspire yourself, a fellow hotel manager, your staff, your guests, or create a new attention-grabbing slogan for  your next marketing campaign , powerful hospitality quotes can make a positive and lasting impact.

Put these hospitality quotes to use today!

Whether you bookmark them for later, write them on a sticky note to leave at your desk, or just store a couple in the back of your mind, we hope this list of hospitality quotes helps you in one way or another. 

How can we help?

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,500 employees and nearly 21,000 customers worldwide.

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