concur government travel help desk

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This is a U.S. Federal Government information system that is "FOR OFFICIAL USE ONLY." More

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This system contains information protected under the provisions of the Privacy Act of 1974 (Public Law 93-579). More

Any privacy information displayed on the screen or printed must be protected from unauthorized disclosure. Employees who violate privacy safeguards may be subject to disciplinary actions, a fine of up to $5,000, or both.

"The information requested in the ConcurGov is collected pursuant to Executive Order 9397 and Chapter 57, Title 5 United States Code. The purpose of the collection is to establish a comprehensive travel services system which enables travel service providers to authorize, issue, and account for travel and travel reimbursements provided to individuals on official Federal Government business. Categories of records in the system records may include: Full name matching the form of ID used for travel; Social Security Number; employee identification number; home, office, agency and emergency contact information; travel and hotel preferences; current passport and/or visa number(s); credit card numbers and related information; bank account information; frequent traveler account information (e.g., frequent flyer account numbers); date of birth; gender; DHS redress and known traveler numbers (numbers DHS assigns to promote resolution with previous watch list alerts and facilitate passenger clearance, respectively); trip information (e.g., destinations, reservation information); travel authorization information; travel claim information; monthly reports from travel agent(s) showing charges to individuals, balances, and other types of account analyses; and other official travel related information.

Routine uses which may be made of the collected information and other financial account information in the system(s) of record entitled "Contracted Travel Services Program GSA/GOVT-4" are: (a) To another Federal agency, Travel Management Center (TMC), online booking engine suppliers and the airlines that are required to support the DHS/TSA Secure Flight program. (b) To a Federal, State, local, or foreign agency responsible for investigating, prosecuting, enforcing, or carrying out a statute, rule, regulation, or order, where agencies become aware of a violation or potential violation of civil or criminal law or regulation; (c) To another Federal agency or a court when the Federal Government is party to a judicial proceeding; (d) To a Member of Congress or a congressional staff member in response to an inquiry from that congressional office made at the request of the individual who is the subject of the record; (e) To a Federal agency employee, expert, consultant, or contractor in performing a Federal duty for purposes of authorizing, arranging, and/or claiming reimbursement for official travel, including, but not limited to, traveler profile information; (f) To a credit card company for billing purposes, including collection of past due amounts; (g) To an expert, consultant, or contractor in the performance of a Federal duty to which the information is relevant; (h) To a Federal agency by the contractor in the form of itemized statements or invoices, and reports of all transactions, including refunds and adjustments to enable audits of charges to the Federal Government; (i) To a Federal agency in connection with the hiring or retention of an employee; the issuance of security clearance; the reporting of an investigation; the letting of a contract; or the issuance of a grant, license, or other benefit to the extent that the information is relevant and necessary to a decision; (j) To an authorized appeal or grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator, or other duly authorized official engaged in investigation or settlement of a grievance, complaint, or appeal filed by an employee to whom the information pertains; (k) To the Office of Personnel Management (OPM), the Office of Management and Budget (OMB), or the Government Accountability Office (GAO) when the information is required for program evaluation purposes; (l) To officials of labor organizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusive representation concerning personnel policies, practices, and matters affecting working conditions; (m) To a travel services provider for billing and refund purposes; (n) To a carrier or an insurer for settlement of an employee claim for loss of or damage to personal property incident to service under 31 U.S.C. § 3721, or to a party involved in a tort claim against the Federal Government resulting from an accident involving a traveler; (o) To a credit reporting agency or credit bureau, as allowed and authorized by law, for the purpose of adding to a credit history file when it has been determined that an individual's account with a creditor with input to the system is delinquent; (p) summary or statistical data from the system with no reference to an identifiable individual may be released publicly; (q) to the National Archives and Records Administration (NARA) for records management purposes; (r) to appropriate agencies, entities, and persons when (1) The Agency suspects or has confirmed that the security or confidentiality of information in the system of records has been compromised; (2) the Agency has determined that as a result of the suspected or confirmed compromise there is a risk of harm to economic or property interests, identity theft or fraud, or harm to the security or integrity of this system or other systems or programs (whether maintained by GSA or another agency or entity) that rely upon the compromised information; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with GSA's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Information requested is voluntary, however, failure to provide the information may nullify the ability to book online travel reservations."

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eTravel Resources

• E2 Solutions Resources
• ConcurGov Resources

ConcurGov DOI Resources

Additional resources.

• SLA Metrics
• Information Assurance
• Internal Controls
• SSAE Audit Reports
• IBC Customer Bulletins
• IBC Financial Management Organizational Chart
• 2024 OFF Customer Day

Need Assistance?

Contact Information and Helpful Telephone Numbers

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL).

System Access (DOI)

For travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL), please select this 'Login' button for Single Sign On access to the travel system.

System Access (ACHP, CFA, NIGC)

For travelers in the Advisory Council on Historic Preservation (ACHP), U.S. Commission of Fine Arts (CFA), and National Indian Gaming Commission (NIGC) – which are affiliated with the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS), please select this 'Login' button for access to the travel system.

• ConcurGov Profile Form_eSign
• DO ConcurGov Addendum Form
• OS/BTFA FBMS Vendor Update - Travel Vendors Only

ConcurGov (DOI) Training Courses

• ConcurGov Travel Approving Official TDY Policy Overview CBT
• FBMS DOI Temporary Duty Policy for the Traveler CBT

DOI Resources

• BIO ConcurGov Information and Help
• DOI Travel Policy
• International Travel Guidance for DOI Employees

DOI Travel Help Desk

• This is your first stop to obtain resolution of most travel concerns.
• Select 4 on the main menu for Travel Inquiries; Select 1 for DOI Travel Assistance.
• Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues:

• Assistance with travel authorization or voucher
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

Travel Management Centers (TMC)

• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• Option 2 - DTI: Travelers stationed in the lower 48 and Puerto Rico;
• Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e., flight availability, rental car availability, etc.)

• Concur Travel

Who do I call for help booking travel?

This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

First-time travel guide: Step 1c

Complete Concur profile

Get Concur access completed

Get GSA travel card completed

Update Concur profile current

Book travel not completed

Step 1c Update Concur profile

Next to Booking travel >

You will want to complete your Concur profile to pay for hotels listed in Concur with your Travel Card and get your preferred airline seats, miles, rewards, etc.

Please take time to review this step if you haven’t traveled in a while.

It will make booking hotels in Concur easier, and allow you to personally redeem miles and/or points earned while on government travel.

• Log into Concur travel.gsa.gov .
• In the I want to... menu select Edit my profile
• Update your Your Information > Personal Information
• If you have already received your card in the mail, add your GSA Credit card to Your Information > Credit Cards . If you skipped this step because you had to travel before getting a Travel Card, return to it when your card arrives. You’ll be glad you did.
• Optional Update your Travel Settings > Travel Preferences Do you prefer window seats? Have a frequent flyer or hotel points account? You get to keep those, yay!

Having Trouble

Do you have an upcoming trip.

Yes: Get travel authorization

Check out , external, TTS-only, the screen shots

• , external, TTS-only, #travel
• , external, [email protected]
• , external, Book office hours

Handbook.tts.gsa.gov

An official website of the U.S. General Services Administration

• Travel Services - Concur

Concur Help Center

Concur support, office hours, training and demos.

Resources to help UMD employees navigate the Concur travel system

How To... Guides and Job Aids

Login to Concur - Important

• Login directions

The following Job Aids (PDFs) will guide you in using different aspects of Concur.

User Profile & Delegates

• Setting up your Concur User Profile
• Adding & Acting as a Delegate
• Reports of Delegates
• Tcard Request
• Roles & Responsibilities
• Itemizing Tcard Expenses as Personal Expenses

Travel & Hosting

Single Employee

• Travel Request (Single Employee)
• Expense Report (Single Employee)

Single Non-Employee/Guest - The State of Maryland requires all four steps must be followed:

• Travel Request (Single Non-Employee )
• Guest/Non-Employee Pre-Travel Instructions (1 of 2)  Only if Guest/Non-Employee needs to be reimbursed 
• Expense Report - Guest & Non-Employees  If no reimbursement, please use the normal expense report type for Single Employee (above)
• Guest/Non-Employee Post-Travel Instructions (2 of 2)  Only if Guest/Non-Employee needs to be reimbursed -  Guest Reimbursement Notification form  

Travel Request for Employees & Graduate Assistants Without Travel or Personal Credit Cards

• Employee/GA without a credit card

Student Travel

• Student Travel Request
• Student Travel Expense Report Guidance

Event Request

Event Expense Report  

Hotel & Meals All Travelers

• Hotel Itemization
• Daily Meal Per Diem Reduction
• Daily Meal Per Diem  - Employee
• Individual Meals & Room Service on Tcard

Single Non-Employee/Guest

• Daily Meal Per Diem - Guest

Personal Car Mileage

Using TripLink

• How to connect loyalty programs for direct booking

Special Cases

• No Cost Trip Requests
• Splitting Charges Across Multiple KFS Accounts  

Approvers in Concur

• Tips for approvers  

Insurance 

• CISI: Comprehensive International Health Insurance

MOBILE APPS

• Concur Mobile Access  - Getting started

Capturing Receipts

Tracking Travel

• TripIt Pro   | Video: Instantly Organize Travel Plans with TripIt  (1:14)

Linking UBER & LYFT to CONCUR

• Uber and Concur
• Lyft and Concur

ADMINISTRATIVE REPORTS

• Approved Request with Concur Encumbrance
• How to Pull Unassigned Travel Card Transactions

Support & Virtual Drop-In Center

Help Desk UMD employees can  get live support via Zoom at regularly scheduled times each week.

Concur Office Hours on Zoom:  https://umd.zoom.us/j/ 96642151891?pwd= b2p0UDRld0xzRjNUM2FlYnFtVCtxZz 09   - Passcode: 149117

• Tuesday 10-12
• Wednesday 10-12 
• Thursday 1-3 

Support For assistance with Concur you can email Travel and Card Services: [email protected]

Phone support:  301-405-0607

Training Videos

PRE-RECORDED VIDEO TRAINING

Traveler Training: Introduction to Concur - 7 segments:

• See transcripts here
• Concur Overview (9:56)
• Set Up Traveler Profile (8:35)
• Apply for Travel Card (5:43)
• Travel Request & Approval (14:36)
• Book Approved Travel (11:03)
• Create Expense Reports   (21:12)
• Concur Login & Travel Website  (7:23)

Approver/Delegate Training Video  (36:23)

Guest/Group Training Video (29:56) (Group portion starts at 22:20)

Employee Per Diem in Expense Reports (7:46)

Contact Travel & Card Services if you need additional training or a customized program.

• Email : [email protected]
• Phone:  301-405-0607

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Growth and Optimization

How to create a successful travel & expense implementation plan.

Software integrations can stumble. The right people aren’t involved. The new system meets finance and travel needs but not those of the IT team that must support it. Implementing travel and spend management systems – or any technology solution – can be difficult. But it doesn’t have to be that way.

With the right solutions and processes, implementation can move quickly and successfully to the end goal of a system that’s easy to use, provides spending clarity and insights, and pays off in efficiency and return on investment.

Avoiding the Pain of Implementation

Experts from SAP Concur and TGC Consulting share six tips for a fast and efficient implementation that speeds your return on investment as well.

IT teams cite implementation expertise among the top reasons they chose SAP Concur solutions, while also mentioning integration options, security standards, single-sign-on simplicity, and artificial intelligence (AI) experience and commitment. To fully take advantage of those factors and plan a successful implementation, IT leaders should consider focusing on key areas that include data quality, workflow assessment, cloud configurability, and representation from all critical stakeholders.

Start with People

Involve members of the finance, travel, and procurement teams and others – like sales representatives – who really use the technology, drive change, and will be affected by a new system. Then put those people to work identifying requirements, which saves IT team resources for later. And, as in any successful initiative, gain the support of top executives and keep them informed about the plan.

Study Your Data and Workflows

The travel, expense, and invoice processes cut across your business and involve a wide range of people and departments. Data comes from many sources and systems, from HR to ERP and more. Chart out employee profile, general ledger, and other data sources and their places in workflows. Give special attention to HR data, as it is often inaccurate or incomplete. With a full-picture map of trusted data and workflows, you can better implement your new solution.

Build on the Strength of the Solutions

As cloud-based solutions, they are readily configurable and flexible and allow you to draw on the best practices of companies using them worldwide. It’s also an opportunity to assess whether the way the company has always done something remains the best way. Consider whether the new system provides a better method. And that you’ll be drawing on solutions that meet international security standards, offer native integration with SAP ERP and numerous connectors to other systems, and allow users to sign on just once to the platform instead of having to log in multiple times.

Make Time for Testing

As noted, travel and expense touch nearly every part of your business. That means it’s imperative that the implementation schedule include plenty of time to test to ensure connections are smooth and that work is flowing as needed and intended. Create testing teams to make certain data is moving as required.

More About Implementation and Why IT Teams Pick SAP Concur

Planning, information-gathering, and the right solutions and technology partner are critical elements in bringing a new system on board, putting it to work, achieving the sought-after benefits, and readying a company for the future.

· Read Six Tips for a Successful SAP Concur Implementation to learn more about how the IT team can ensure the process goes smoothly.

· Discover the top reasons IT teams choose SAP Concur to better understand why our solutions meet IT needs as well as business needs.

· Visit the Spend Management for IT leaders page for additional resources and to learn more about how SAP Concur can help contribute to the bottom line and make the business more efficient with a single cloud-based platform.

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

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• Per Diem Lookup

E-Gov Travel Service (ETS)

The E-Gov Travel Service (ETS) is a government-wide, web-based, and world-class travel management service. This streamlined service continually applies commercial best practices to realize travel efficiencies and deliver a transparent, accountable, and sustainable service that yields exceptional customer satisfaction.

The ETS program is currently operating in its second contract period, ETS2, which includes a three year base period and three following four year option periods through June 3, 2027. The legacy ETS transition ran through November 11, 2015. The government is preparing to deliver the next iteration of an end-to-end travel and expense service, called ETSNext . 

With ETS2 you can:

• Create and manage travel authorizations and the travel approval process.
• Submit vouchers and receive reimbursements.
• Notify the traveler and the approver when a selection is out of compliance with flexible auditing based on agency business rules.
• Capture receipts, manage itineraries, and approve authorizations and vouchers on a capable mobile device.

If you would like to contact the E-Gov Program Office, please click our Contact Us and fill out the form.

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

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