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Gant Travel Gains Insight into Invisible Bookings to Better Support Business Travelers

From booking a trip to filing an expense report, Gant Travel — a travel management company (TMC) — has been committed to providing travelers with a simple end-to-end travel experience for over 80 years. Providing travelers with the ideal trip, coupled with their commitment to innovation; Gant continues to raise the customer service bar by leveraging technology.

“It’s not about going rogue or letting people do whatever they want,” explains Patrick Linnihan, President and CEO of Gant Travel Management. “It’s about knowing where people are, being able to support them when they need help, and also being able to capture spend.”

Gant Travel Management Case Study

Discover how Gant Travel Management switched to SAP Concur Solutions to better support their business travelers.   

5 benefits to capturing invisible spend data 

Historically, Gant employees had to manage multiple travel and expense tools that were not integrated. Coupled with the fact that supplier-direct bookings are now commonplace for business travelers, this made it difficult to accurately capture and track invisible spend data for their customers.

By implementing SAP Concur solutions, Gant serves their customers with a complete travel and expense platform for a more streamlined process for travelers. Simplifying business travel within one travel ecosystem benefits Gant customers in the following ways:

• Customization. TMCs strive to tailor travel programs to customers’ unique needs. With SAP Concur solutions including Concur® Travel and Concur® Expense, Gant can customize traveler preferences in a meaningful way. Linnihan explains, “To think that you’re going to nail a one-size-fits-all travel policy for every single traveler in a company is naïve.”
• Visibility. Gant uses Concur® TripLink to track open bookings and invisible spend to gain visibility into all travel data, including supplier-direct bookings, to make strategic decisions around travel programs, and in negotiating new partnerships and discounts.
• Duty of care. Linnihan says that TripLink does not enable travelers to go rogue. Instead, the tool gives Gant visibility into where all travelers are, no matter how and where they book travel, to support them and fulfill duty of care obligations.
• Ease of use. Gant aims to provide travelers with a seamless journey with tools that make the travel process effortless from beginning to end. Gant is able to provide travelers with an idea trip with a simplified, streamlined process all within one, integrated travel platform.
• Innovation. Gant continues to drive innovation in the travel space with unique programs and functionalities — including Airbnb for Work through Concur Travel, automation of travel transactions with Concur Compleat, and an enhanced virtual card program called Gant Strategic PayTM that leverages data from SAP Concur solutions that follow into Gant systems.

Gant’s customers want travel data insights for tracking spend, to fulfill duty of care, and negotiate rates and business travelers want an effortless process with self-service tools that help them be compliant. With SAP Concur solutions, Gant can serve their customers and make their wants a reality.

Download the full Gant Travel Management case study to learn more about the benefits of partnering with SAP Concur.

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Gant Travel Pioneers in North America With the Launch of Cytric Easy by Amadeus

Revolutionizing Travel Management: Gant Travel Launches Cytric Easy by Amadeus in North America

BLOOMINGTON, Ind., October 25, 2023 (Newswire.com) - In a groundbreaking move, Gant Travel Management announced today its launch of Cytric Easy by Amadeus, becoming one of the first Travel Management Companies (TMC) in the North American market to offer this innovative solution. This initiative is set to redefine the travel management landscape, offering enhanced features and a seamless travel booking experience for clients via Cytric Easy's enhanced capabilities. 

Cytric Easy, known for its advanced travel management features, is set to integrate into Gant's existing services. This integration will offer clients a streamlined travel management experience, combining Cytric Easy's state-of-the-art features with Gant's exemplary service standards.

Cytric Easy by Amadeus is today the only travel management and expense tool embedded in Microsoft Teams. Designed to empower travelers by harnessing the applications they use in their everyday lives, Gant Travel is supporting a new standard for user convenience by eliminating the need for app switching by simplifying the entire booking process and meeting customers wherever they are. With just one login, users can plan trips and share trip itineraries with their colleagues using the Microsoft Teams chat, book the same trip as their colleagues, or get recommendations to meet with close collaborators at their destination. Booking business travel is faster, easier, and more collaborative than ever before.

Patrick Linnihan, Gant Travel’s CEO, expressed his enthusiasm, "This collaboration with Amadeus Cytric Solutions and the rollout of Cytric Easy demonstrates our commitment to offering the best to our clients. Being one of the first in North America to integrate these capabilities further solidifies our commitment to leveraging innovation in the travel management space to improve the traveler experience."

Clients can expect a range of new features, all designed to simplify and enhance the travel management process. From an intuitive booking tool to the incorporation of NDC fares via Amadeus’ API connections, the capabilities of Cytric Easy are set to revolutionize how Gant's clients approach travel management.

About Gant Travel:

Gant Travel helps travelers enhance their experience while controlling the expense of business travel. Gant’s “digital forward capabilities” provide advanced technology, processes, and highly trained people to coordinate business travel properly. Gant has been recognized multiple times for its innovative approaches, winning the Concur Innovation award twice and being listed on the Inc 5000. More information about Gant Travel can be found at [email protected].

Source: Gant Travel

• business travel
• Travel Industry

About Gant Travel

Gant Travel is a digitally driven, data-centric travel management company that helps travelers enhance their experience while controlling the expense of business travel. Gant provides advanced technology, processes, and highly trained people to coordinate business travel and achieve the highest possible ROI from travel. Gant is the two-time winner of the Concur Innovation and earned multiple Call Center Weekly awards. Gant has also been named on the Inc 5000 list and earned the Best Workplace Institute certification.

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