trek frame crack warranty

Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Apparel Parts and accessories Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components Bontrager wheels with alloy rims Paint and decals Subsequent Ownership Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after August 1, 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Care/Bontrager Limited Warranty 2012-2019

Lifetime Frames for the lifetime of the original owner (see exceptions below)

5 years Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seatposts, stems, tools, water bottle cages and wheels. Session and Slash carbon frames and swing arms All rear suspension linkage components, including bearings, rocker link, and hardware electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first) All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes. Paint and decals

THIS WARRANTY DOES NOT COVER: Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2012-2019 model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2011 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

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Trek Domane frame crack voids warranty: "abnormal riding"

aclinjury said: A few month ago a rider on a ride dropped the chain on a climb. The chain hit the right chainstay and cracked that sucker. Frame was total of course. Despite what anyone says about how tough carbon fiber is, how resilient it is, steel is still real when it comes to durability! Click to expand...

DaveWC said: All of the carbon bashing just gets tiring. Now even in a thread where the OP hasn't said the frame was carbon, it becomes a carbon bashing thread. Trek bashing too. Oh lordy, and here I am riding a carbon Trek. Click to expand...

nOOky said: The frame cracked from the chain merely hitting the chainstay? I'm not sure if you're being sarcastic or not, because that ain't near enough impact to crack the frame unless it was already damaged or stressed somehow. Click to expand...

DaveWC said: Yeah, cus steel never cracks... http://forums.roadbikereview.com/bikes-frames-forks/steel-frame-crack-downtube-now-what-219002.html http://forums.roadbikereview.com/bikes-frames-forks/cracked-casati-steel-frame-can-fixed-262925.html Worth fixing minor crack in steel frame? Deep DT crack -Steel frame commuter - I keep breaking my road frames - why? - Bicycles Stack Exchange Click to expand...

nOOky said: I've had 2 Trek frame warranties in the past, each one was examined by the dealer I did not have to send the frames in. Both were replaced with equal or newer versions of the frame, and I never had any trouble with Trek's warranty. In fact I jokingly recommend people buy Treks with the lifetime warranty "if you want a new frame every few years" Click to expand...

crossracer said: I agree, this poster even though he is new, doesn't sound fishy. I have seen this posted here before about them seizing frames. Lots if times people don't post until they are angry. A troll would have just kept saying that trek stole his frame. This guy isn't. It used to be warranty frames were rare. Now it seems a common problem as these bikes are pushing the weight envelope. Bill Click to expand...

Absolutely there are many people who would ride or resale a frame and put the issue onto someone else. And yes steel fails. But not from scratches. Bill  

sturmeytrek said: Trek says it is not safe to ride, and will not send it back. My dealer bought a new one for me, expecting to get a refund when the warranty went through. Trek won't refund the dealer's money, so I am expected to pay the dealer. We're both screwed. Click to expand...

sturmeytrek said: My Trek Domane showed cracks on the down-tube around the front derailleur after six months of riding with zero crashes. The dealer and his Trek rep both looked at it and agreed that it was a valid warranty claim, with no doubts whatsoever. We sent the frame back to Trek, and Trek denied the claim saying the cracks were due to "abnormal riding". The head of warranty service at Trek told me that I had thrown the chain, evidenced by a small paint mark on the sprocket, and this was possibly what caused the cracks. He said it was not a Trek issue, but due to my "abnormal riding", which he could not define, reiterating that he was not positive that the "chain event" caused the cracks. I asked him to define normal riding, and/or abnormal riding, but got nowhere. Pretty fragile frame, I'd say, as I only weigh 150 lbs. From this experience I presume that Trek's warranty is worthless. A thrown chain five months previous to the cracks showing up "maybe" caused a "total failure" (Trek's words) of the frame, and they would not send my frame back to me. The cost of a new frame is on me. This is my fifteenth Trek bike including kid's and wife's bikes. It's also my last. Click to expand...

put the story on trek's faceback page so the hole world knows  

Pics or GTFO. What model of Domane?  

champamoore

I think mtnroadie was joking, dude.  

froze said: This is a sad situation for a company that use to pride themselves on making great bikes and standing behind them. I was at an LBS in town today that sells Trek, a customer had the same issue as you, the employee in charge of warranty repairs said he should get a free frame based on the fact that the frame had not been in a crash...like you Trek denied the claim. I didn't hear what caused the cracks so can't say if Trek used the same excuse as they did with yours but it could be a pat answer. This isn't (edit, forgot the ending two letters!) the first time this has happened with Trek, unfortunately due to the fragility of CF, especially those made in China , a lot of manufactures are coming up with excuses not to pay the warranty claims. After buying 15 Treks I doubt seriously if Trek cares if you don't buy another, they made their money off of you, plus their so large what's a few dozen mad customers a year matter to them? When they were a small family run business they cared, not any more. Try a Lynskey titanium bike next time, they ride better than CF, you will never have to worry about cracks or the possibility of the chain creating some sort of damage, or worry about abnormal riding damage. Click to expand...

ph0enix said: I suppose you have evidence to support the claim that CF bikes made in China are more fragile than the ones made in the U.S. If so, I would love to see it. Click to expand...

crossracer said: I agree, this poster even though he is new, doesn't sound fishy. I have seen this posted here before about them seizing frames. Lots if times people don't post until they are angry. It used to be warranty frames were rare. Now it seems a common problem as these bikes are pushing the weight envelope. Bill Click to expand...

JacksonDodge

HurdyGurdy said: In my case the frame cracked after hitting a probably irregular speed bump which meant the bike got a bit of a jolt so I shot up and hit the top bar sliding off the saddle and this caused the top bar to crack. Click to expand...

HurdyGurdy said: In my case the frame cracked after hitting a probably irregular speed bump which meant the bike got a bit of a jolt so I shot up and hit the top bar sliding off the saddle and this caused the top bar to crack. TREK claimed irregular riding Click to expand...

Amazing, a steel or titanium bike would have laughed at that stunt, not carbon fiber.  

froze said: Amazing, a steel or titanium bike would have laughed at that stunt, not carbon fiber. Click to expand...

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Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Apparel Parts and accessories Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components Bontrager wheels with alloy rims Paint and decals Subsequent Ownership Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after August 1, 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Carbon Care Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program . This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorized retailer or distributor to get started.

Trek Care Limited Warranty | Trek Bikes 2012-2019

We've Got You Covered   Every new Trek bicycle comes with our industry's best warranty and loyalty programme – Trek Care. Once your Trek Bicycle is registered, the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle with a warranty against defects in materials and workmanship, as stated below: First things first Contact an authorised Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required. Find a Trek retailer LIFETIME   Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash and Ticket model frames, and the swing arms on all full-suspension bicycles) 5 years   Swing arms on all full-suspension bicycles (except the Session, Scratch and Slash model frames) 3 years   Session (aluminium), Scratch, Slash and Ticket model frames and swing arms 2 years   Session (carbon) model frames and swing arms RIDE+ motor, controller and battery pack (or 600 charges, whichever comes first) All original Bontrager forks, parts and components (except consumables such as tyres and tubes) 1 year   Paint and decals This warranty applies to 2012-2019 model bicycles and only covers Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted. THIS WARRANTY DOES NOT COVER:   Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse or neglect Labour charges for part replacement or changeover This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner and is not transferable. This warranty applies only to Trek bicycles purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail. For 2011 and older model bicycles, please consult your owner’s manual or contact us or an authorised dealer for the applicable warranty. TREK CARBON CARE   Sometimes accidents happen and you may need to replace a non-warranty damaged frame or part. That's why we made the Trek Carbon Care Programme. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorised dealer for details.