bus tours in miami

Miami Sightseeing Tours.

Free cancellation, no hidden fees, local customer service, recommended tours of the week.

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Our award winning and best selling tours in miami, miami sightseeing tours.

Miami will forever conjure images of sunny beaches, colorful cocktails, and neon-lit art deco buildings; however, there’s more to this popular Florida vacation spot than what you might think. Its rich cultural legacy runs deep through the city, exploding on the dance floors of Little Havana, in the Cubano sandwiches and Michelin-rated restaurants, and through the art found in places like up-and-coming Wynwood. You’ll get a taste of all that the Magic City has to offer on Miami city and sightseeing tours. 

For those looking to go beyond the city limits, head to Miami Beach for boat tours that offer a cool reprieve to our year-round warm weather. Skip across Biscayne Bay to see the Miami skyline, as well as some celebrity-owned islands.  Now is the perfect time to explore what Miami and its surroundings have to offer with a guided sightseeing tour. Whether you’re a first-timer or a veteran snowbird, our Gray Line  Miami sightseeing tours  add a local perspective on experiences like a Little Havana food tour, a day trip to the  Everglades , cruises on Biscayne Bay,  Key west , and attractions like Miami Seaquarium. 

Boat tours in Miami

A trip to our beautiful beaches should be part of any must-do list. Once you’ve had your share of sunning on the soft sands, consider renting a kayak or flyboard to splash around in the warm water, or better yet, take a 90-minute boat tour around the bay to unwind.  For those traveling with friends and family, consider arranging a 4-hour Miami sport fishing excursion that includes drinks for something different. 

City tours of Miami

When you’re done having fun in the sun, throw on some comfortable walking shoes and hit the streets to discover our vibrant Latin-American culture in neighborhoods such as Little Havana, Wynwood, and Coconut Grove, among others. On Miami city sightseeing tours, expect included transportation from your desired pickup and drop-off location, as well as plenty of perks including food and drinks, admission tickets to major attractions such as tk, and more!

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Since 1910, Gray Line has been a trusted provider of traveler experiences and sightseeing tours in the world’s most sought after locations. Helping you discover a new destination – that’s our passion! With hundreds of local offices, our team of on-site experts is there to help you see the sights and do the things that you just can’t miss.

From palm-lined beaches to neon skyline, our premier destination offers visitors the rare opportunity to experience it ALL. Beautiful year-round weather tops the list, creating the perfect backdrop for a variety of world-renowned events fueled by our vibrant arts, music, cultural and sports scene. Then there's the electric nightlife, hot entertainment and first-class dining on South Beach and Ocean Drive. We have shopping for every budget and attractions for every age. If it's outdoor adventure you’re looking for, a wide range of unparallel Natural Reserves wait to be discovered; how about this - fishing, scuba diving, snorkeling, kayaking, and kite boarding, if you dare. Sightseeing, sporting events, spa treatments, Art Deco architecture, Art Basel and attractions galore - it's here in Miami. We’ve got you covered – now it’s up to you to FIND A REASON TO GO!

Miami Tours

Miami is one of the major tourist destinations located in South Florida in the US's south-eastern region. The near-perfect weather, sandy beaches, calm crystal waters, and variety of attractions make Miami a city of vivid recreational possibilities. Gray Line brings you the best Miami City Tours to help you select the tour that suits your needs and interests. 

Our tours are of the highest quality and typically involve smaller tour groups with fewer individuals per guide for a better and more personalized experience. Whether you need a ride from Miami Airport to Miami hotel or are looking to book Miami tours, Gray Line is here to make your trip in Miami enjoyable and stress-free. We guarantee you the most competitive and transparent prices among all the available Miami city tours, along with free cancellation for your convenience. 

What attractions are there in Miami for Day Trips?

Miami is home to a variety of attractions. Our Miami tours are designed to help cover all the main attractions of Miami into one vacation. If you are craving for a taste of art, explore the amazing street murals or visit unique museums in Miami, including Perez Art Museum, Vizcaya Museum & Gardens, The Bass, The Margulies Collection at the Warehouse, and more. Get a glimpse of the local architecture such as Ancient Spanish Monastery, Holocaust Memorial, Venetian Pool, and others, with the best Miami tours, or head to the local zoo or Miami sea aquarium. 

Enjoy some of the best culinary dishes at tantalizing restaurants dotted across Miami. Bring out your adventurous side with close wildlife encounters and thrilling adventures in one of Miami's National Parks. From the North side of Miami to the South, natural or man-made charms, above land attractions, or those below the water, there are plenty of places and attractions for you to explore in Miami. We ensure you have an awesome experience and tons of memories to take home with you. 

Miami Water Attractions

There are many water bodies in Miami, including canals, bays, marinas, and the Miami River, being an oceanfront city. Opt for our Miami boat tours that take you through different places of interest like the celebrity house tour, Miami Skyline, the Venetian Islands, and Miami's port. Enjoy the beautiful sunny afternoon on a secluded spot with family and friends on a private Miami shore excursion. 

Enjoy thrilling water sports in Miami like kayaking, snorkelling, parasailing, and other water adventures. Party or charter boats are also available for full-day or half-day sports fishing in Miami. For couples, there are plenty of romantic choices, including sunset cruises and moonlight excursions. Enjoy the lively night-time Miami skyline with world-class food, finest champagnes, and lounge music.  

Miami Open Roof Double Decker Bus Tours

One of the best ways to enjoy Miami sightseeing is on a Miami Sightseeing Double Decker Tour. You can enjoy the pleasant sunny weather while our guide takes you through the city's major attractions. The experienced and friendly guides accompany you, providing interesting narration and facts about the different places throughout the tour. The scheduled stops at major Miami areas for tourists allow you to hop off and explore, shop, and dine before boarding on another bus to continue with the Miami tour.  

Miami from the Sky

For adventure seekers, our scenic helicopter tour in Miami gives you VIP access to South Florida's most iconic landmarks. Enjoy the city views and the crystal waters from thousands of feet up in the air. We provide you with an unforgettable experience that you will remember for many years to come. 

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Miami Tours & Attractions

Looking for the most fun tours and attractions in Miami, Florida? Discover our convertible bus tour, bus and boat tour, and private tour options for sightseeing in Miami. Sightseeing has never been this much fun!

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Miami Convertible Bus Tours

Explore the magical city of Miami from our state-of-the-art sightseeing bus that offers 360° panoramic views and a retractable glass panel for optimal views!

• Hour Glass 2 hours

Miami Panoramic Tour By Night

Look no further, Open Miami has got you covered! To share our passion of night-time Miami, we now offer a unique new tour for you to discover the magic of downtown at night!

• Hour Glass 4 hours

Everglades Eco-Tour

Open Miami offers an extraordinary tour, departure from Miami Beach aboard our convertible / Caleche bus, heading to the Everglades.

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Miami Double Decker Bus Tour

• Description

Miami Double Decker Bus Tour    

Departure Location:   305 Lincoln Road (Main Station) Miami Beach FL 33139

Bus Duration:   2.5 Hours

Departure Times:   9:00, 10:00, 11:00, 12:00, 1:00, 2:00, 3:00,

Lunch Duration: 1 Hour (optional)

Tour Includes:   The Miami Double Decker City Tour by Bus. The open top doube decker bus tour will explore all of Miami Beach, Downtown, Financial District, Wynwood & Little Havana. This tour includes free time at Bayside Market Place for lunch or shopping. Approximate return time may vary  from 30 minutes to an hour. You will hop-on & hop off at different locations. Yes, we do offer hotel pick so if you purchase it online, after booking it please give us a call  to 305-865-9999 so we can schedule a hotel pick up.

If your staying at south beach, you are more than welcomed to come to the store for the departure. You'll be the 1st to aboard. Yes, we pick up at hotels.

Things to see: Miami Beach, Downtown, Financial District, Coconut Grove, Coral Gables, Little Havana, Star Island, Palm Island, Monument Island, Hibiscus Island,  Miami Skyline.

You can add+ the boat tour for only $14.00. Buy the Miami City Tour + Boat Tour for $39.00

**100% Wheelchair accessible

If you purchase the morning tour you will have free time for lunch time and shopping time at Bayside Marlet Place.

Miami Double Decker reserves the right to change, modify, or cancel certain routes without notice due to traffic, events, concerts, safety, etc.

Questions, or Need Help? 

Please call: 305-865-9999

Miami Double Decker offers an awesome Double Decker City Tour!  Take a ride a-top a Double Decker Bus with great views everywhere your tour takes you! Visit many of the local hot spots in Miami Beach, Downtown Miami, Coral Gables, and Coconut Grove.  See Famous Sights around Miami Beach, the Art Deco Architecture, the Colorful building and Beautiful Island of Miami Beach.  Cruise across the causeway to Downtown where you will have time to visit, world famous, Bayside Market Place.  The Tour continues to some amazing historic sites in Coral gables and Coconut Grove with free time to hop off at Cocowalk!  This tour is a great way to get to see all the different hot spots in and around Miami Beach.  Book online for the best prices on Double Decker Tours in Miami.

 Miami Bus Tours | Miami Double Decker City Tour 

Leave aside your mundane life for a few days and enjoy the best of Miami with our bus tours. Board our bus and relax, while we take you to famous landmarks in Miami. The joy of traveling in an open-top bus is something that you cannot express in words. Our Miami bus tours cover various sights including the colorful communities of Little Havana, the entertainment hub of South Beach, Coconut Grove, among the others. With our hop-on and hop-off bus tours you can explore the Magic City at your own pace, i.e. get down at the point of interest that you admire the most, captivate some precious moments and then jump back on the bus to complete your tour.

About Miami Bus Tours

Our bus tours have been exclusively designed to show you the best that this Magic City has to offer. Board our open-top bus and explore the city in a comfortable and convenient way. With us, you can explore various places like Downtown Miami, South Beach, Little Havana, Coconut Grove, Coral Cables, and many more. You will also tour iconic monuments and buildings like Vizcaya Museum, Freedom Tower, the Versace Mansion, and the Art Deco District. Some of our Miami bus tours are as follows:

Miami Beach Tour

Take our beach tour and spend some quality time in the sandy beaches. The tour departs from Central Station and leaves you at the Miami Beach Island. En route, you can marvel at various attractions including the Collins Avenue, Washington Avenue, and Ocean Drive. Enjoy yourself and for once ignore the soaring national debt, the recession that does not quit, regulations that are killing your business, and so on.

Miami City Tour

Board our city tour bus from the Central Station. On this tour, we take you to some of the most striking districts of mainland Miami like Little Havana, Coral Gables, Downtown Miami and Coconut Grove. Besides, you will also tour other attractions like Venetian Pool, Millionaires' Row, Freedom Tower, the County Courthouse, the Biltmore Hotel, and Vizcaya Museum.

Uptown Tour

On this tour, we take you to the unique and diverse areas of Upper Miami where you can explore the Overtown, Midtown, and Historic Downtown Miami. Hop-off and tour the different art galleries, shopping centers, and museums that these distinct areas are home to.

Why choose our bus tours?

The hop-on, hop-off is perhaps the best thing that makes us famous. With such a benefit, you have the freedom to explore the Miami attractions at your own pace. You also have the liberty to plan your own itinerary, get down at the desired places, and spend some time before jumping back into the bus. While you sit back and relax enjoying the beautiful Miami sights, our expert guides narrate you the fascinating facts about the different points of interest. The informative and interesting commentary educates you about the glorious past about the Magic City and its historical landmarks. Whether this is your first trip to Miami or you’ve lived here for quite long, you’ll be amazed touring the awesome sites on our open-top buses. Book your tickets, board our bus, and take the first step to explore the beauty of the Magic City.

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Miami Double Decker City Tour

Miami Double Decker offers an awesome Miami City Tour for just...

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Ruffle  your feathers with excitement on the Flamingo Miami Bus tour! Your vacation won’t be complete without a ride on our vibrant bus! Get ready for an amazing adventure with Flamingo Bus tour to explore cool spots like Miami Beach, Wynwood Art District, Historic Downtown Miami and the Miami Design District! 

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Miami Tours

Review Highlights

“ ! We then got on the Open Top Doube Decker bus as we explored Miami Beach making a stop in Little Havan a ” in 25 reviews

“ Sitting on the upper deck of a double decker bus was fun, and you could see a lot. ” in 11 reviews

“ After snorkeling we had enough time to buy lunch, eat , buy some souvenirs and make it back to the bus in time. ” in 3 reviews

Location & Hours

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305 Lincoln Rd

Miami Beach, FL 33139

Serving Miami Beach Area

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About the Business

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Miami Tours offers all Miami Bus Tours and Miami Double Decker Tours. Hop on Hop off Miami. Explore Miami and its unique history. Live narrated tour offered by local historians. See all of Miami's attractions and hot spots. For more information or for tickets please visit us at MiamiTours.com or at our store located at 305 Lincoln Road MIami Beach, Fl 33139 …

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Overall rating

161 reviews

1 day tour to the key west Our tour guide/bus driver was CINDY. She was so GREAT! 10/10! I booked my reservation online at : https://miamidoubledecker.com/ and made my payment at the south beach office/pick up spot(305 Lincoln Rd, Miami Beach, FL 33139) that morning that you are picked up-$40 cash only Cindy picked us up right on time in a double decker bus. She was nice enough to do a mini city tour as we left the city. She had a great attitude the whole way through and made sure we were comfortable before we left (seeing if the air conditioning was ok and if anyone needed translation in Spanish). She gave us a return time after the 6 hour free time at key west, warning us about how expensive it can be to Uber back but not in a threatening manner(I've been on tours where the bus driver was actually going to leave us stranded if we didn't return on the dot). She made sure we were all on the bus before we left. We even got back 30 min early. They offer discounts for the hop on hop off while you're on the bus(cash only)

Booked an Everglades tour through them. Upon check in, they asked if we wanted to upgrade to "VIP" which entitles you to "have first pick of the seats on the bus, on the upper deck". What a SCAM! There is no such thing as "VIP" for them - we were treated just like everyone else who didn't pay for VIP. You're basically paying extra for a VIP sticker that doesn't offer you ANYTHING. The ride on the bus, the driver uses some translation app that translates Spanish to English. 80% of it probably didn't translate correctly and it was actually more annoying than anything because nothing made sense.

Cruise + Miami City Bus Tour (AKA) Miami Skyline Cruise of South Beach & Millionaire Homes Sat April 6 SOLD BY VIATOR (TRIP ADVISOR) OWNED BY Attractions4US LLC (Tour Operator) BUYER BEWARE: When you purchase this package, (we paid $159.98 for 2 people) the cruise is at 401 Biscayne Blvd Miami and the Double decker bus is 30 minutes away at 305 Lincoln Rd in South Beach. The bus tour started at 3pm and took multiple detours off the route due to traffic. The tour ended up taking about 3 hours. We had to pay $52 to park the rental car for 4 hours, then we had to take a $35 taxi back to the starting location because they told us we had to exit the bus. Since we (me and most of the guests) refused to tip, the guide called us "cheap" as we exited the bus. The folks who were supposed to go on the cruise, their guide was nowhere to be found so I'm unsure what happened to them. Total cost $247 and an entire day lost.

Run Forest Run!! Total Scam. Probably run by the mob. Avoid at all costs. The reviews here tell the truth. The customer comes LAST! Address: 305 Lincoln Road - Miami Beach Made reservation online. No cost to sign up---"Pay when you arrive" (should have seen this as a red flag). Arrived early as directed but no bus is present (2nd red flag). Asked where to park our car and was given directions which were 100% wrong (3rd red flag). Found parking on our own and parked ($25) and then went to the office where we were told in this order: 1) Cash only! and Do you have cash? 2) You are on our waiting list (it was oversold; 3rd and 4th red flags). My wife asked to use the bathroom and were told "There's a bathroom at the restaurant on the corner." (However, the restaurant was closed and did not open until 10:00AM; 5th red flag). We searched the open stores in the neighborhood for a bathroom to no avail. We even bought coffee at a coffee shop and they too would not let her use a bathroom (really crappy neighborhood; 6th red flag). The tour was about to start so we went back to the office. I asked the young lady "Are we able to go on the tour?" Her response "Do you want to go?" I say yes but my wife has to use the bathroom and cannot get on the 2 hour bus ride without using a bathroom first. Can she please use your bathroom? The young lady says no: 7th red flag. The fact that this young lady is afraid to just turn around and ask here manager if a customer can use the bathroom speaks volumes about this shady company. At this point it was clear that the customers (us) are here to be manipulated by the tour company . My wife agrees that the operation is very shady at best. I told the young lady that she should find a better job and she agrees by nodding. I later get the feeling she is not there by choice. So we didn't go on the tour and we are so glad. Imagine being held captive by these criminals for 5 hours on a hot bus. F$$K NO!!!

Paid, showed up, spent $53 on parking, and then could not go on the half day day tour and cruise because my daughter's wheelchair would not fit in their accessible position. Was told the chair was bigger than normal. Not true, 7.3 million of these chairs were sold in 2023 and is the biggest manufactured wheelchair in the world for wheelchair bound people. Refund is in question. Anyway, the bus was dirty inside and looked like it was never cleaned or properly maintained. Would not recommend for anyone.

Booked a tour for an airboat ride in the Everglades. They say no cancellations/ refunds. I am good with that. We got out to the everglades and the airboat people cancelled the airboat rides due to rain storms and Thunderstorms. Even though a bus load of people returned to Miami Tours office, they will not offer refunds even though their vendor cancelled the tour. They wanted to rebook for another tour, which is not possible due to time restraints. When I checked in for the tour, their agent at the desk asked for $2 in cash for a tip for the driver. I can deal with that. BUT when we returned to the city from the cancelled tour, the driver held out a tip bucket and collected tips on his own. I would not recommend this company

I'm permanently disabled and pleaded to use a bathroom. Walking is difficult. The staff would Not allow me to use their bathroom. Instead I was forced to walk down the street to a restaurant. Very rude

Do not waste your time or money on this tour. It is a fraudulently advertised waste of time. https://miamisightseeingtours.com/ You Will Not visit the four neighborhoods listed on their website or lobby brochure (first pic). In fact I found the Wynwood stop (not advertised) to be completely useless. The little Havana stop was dominated by being paraded through tourist gift and cigar (spend your money here...) shops. They will charge you $39 if you have not visited their website to see the real price of $19. That said the $19 we paid was still no value. I assume the other stops were cut to save on fuel. I understand that fuel is very expensive nowadays, but you cant do this to people. I do not enjoy giving negative reviews but consider this one a public service. Note: We mentioned all this to the staff. and they gave us a complaint form :0

This was the worst tour of my life, and it deserves a negative rating. They only accept cash, and it was overpriced. There were no receipts; instead, they kept track by putting a sticker on you. The tour bus was hot and had no air conditioning. The customer service was horrendous throughout. The guide was rude and uncommunicative. The tour was supposed to last 2 hours and 30 minutes but ended up taking 3 hours. To make matters worse, they dropped us off at a boat dock we hadn't paid for, with no ride back. We were told another bus would pick us up in an hour and a half, but this was never communicated beforehand. They had originally promised to return us to the same spot at the end of the tour. Their behavior was extremely disrespectful. I strongly advise against wasting your money and time on this tour.

Scam. Booked through Viator. Get here and they have a mandatory 2$ per person cash only fee. Had to go get cash before we could go on tour. I pulled up in Viator and nothing mentioned about a service charge fee which if disclosed I'm fine with paying. Guy said manger makes them do it and he had to explain this all day long to people complaining about it.

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Welcome to Key West Express

Welcome to the Key West Express Bus Tour Company website! When it comes to Miami to Key West bus tours, we are the leader in luxury coach touring and transportation from Miami down the scenic Overseas Highway to the Lower Keys and Key West. Key West Express is a State of Florida Department of Transportation Licensed Tour Operator, and we have been helping visitors enjoy Miami, the Florida Keys, and Key West for over a decade. Every year, more than 50,000 passengers board our clean, comfortable coaches. Besides being the best way to take a very scenic and enjoyable day tour from Miami along the Keys to Key West, coach travel is the most efficient and cost-effective transportation choice for journeys along the southernmost section of historic US Highway 1, also known as the Overseas Highway.

The Key West Express is the ultimate way to experience the awe-inspiring beauty and amazing engineering of the Overseas Highway. Spanning the entire 2,369 miles of the East Coast of the United States, Highway 1 is America’s longest north-south road, and the 127-mile stretch that threads the blue waters and lush tropical landscapes of the Florida Keys is legendary among the country’s scenic byways. You will cross open water on more than forty bridges including the amazing Seven Mile Bridge and traverse Keys both inhabited and uninhabited on the journey to the unique and historic tropical paradise of Key West. The Florida Keys are truly a different world, a place of blue waters, white sand, tropical foliage and the legendary haunts of explorers, pirates, smugglers, pioneers and adventurers from the earliest days of American history. A road trip through the Keys on the Overseas Highway is a unique and wonderful experience and the Key West Express is the only way to go if you really want to relax and fully take in the sights.

Miami to Key West Bus Tours

Our Miami to Key West bus tours start with a free morning pick up from most major Miami hotels. Board one of our modern touring coaches and grab a soft comfortable seat for the 4-hour drive down the Keys. Settle in with your favorite travel accessories - camera, smartphone, tablet, snacks, reading material - as the coach rolls south out of the Miami suburbs and through the Southern Everglades on US Highway 1. When you hit Key Largo and see blue water on both sides of the coach, you are on the famous Overseas Highway. Feel free to immerse yourself in the view because our luxury coaches not only offer comfort and convenience: the experienced professional driver at the wheel makes the Key West Express the absolute safest way to add a Key West side-trip to your Miami visit.

Gaze at the scenery, take photos, use the onboard WiFi to browse the Internet, or simply relax in air-conditioned bliss while listening to the narrated tour and enjoying the ride free of the responsibilities of driving. The reward at journey’s end is a fun afternoon in Key West, where you arrive rested and ready to enjoy the island free of any stress or worries about transportation back to Miami. Tour historic landmarks such as the Southernmost Point, Mel Fisher’s Treasure Hunting Museum, Ernest Hemingway’s House, Fort Zachary Taylor, and more. Combine your bus tour with a water activity like snorkeling, parasailing, a jet ski tour, or a glass-bottom boat ride. Shop, dine, party and play the afternoon away in America’s Caribbean, then return to Miami in the evening refreshed.

Key West Tours for Everyone!

Whether you are looking for a quick day trip, want to stay in Key West for a few days, or simply need efficient one-way transport to the island, a coach tour is a perfect choice. At about 4 hours each way, with hotel pick-up and drop-off included, travel by coach compares very favorably with the time it takes to reach Miami International Airport, clear security, and deal with the other hassles associated with flying to Key West. And besides the great sightseeing, a bus ride is just a lot of fun in general. Enjoy spacious seating, snacking and resting at your leisure, chatting with friends, meeting new people, and learning a lot about the history and culture of the Keys.

The Key West Express is your number one choice for Miami to Key West bus tours. Our 100% secure online booking system makes reserving your seat fast and easy. Our friendly customer service and perfect safety record have given the Key West Express Bus Tour Company a reputation for producing satisfied riders. Grab your tickets now to tour the Keys in style aboard the Key West Express!

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Miami To Key West Express Bus Tours

• Key West Bus Tours
• Key West Day Trips
• Key West Hop-on Hop-off Tours
• Key West Parasailing
• Key West Private Charters
• Key West Sightseeing Tours
• Key West Snorkeling
• Key West Trolley Tours
• Key West Water Tours
• View all Miami To Key West Express Bus Tours

Key West Attractions

• Enjoy Unique Key West Architecture with The Key West Express
• See The Southernmost Point in the USA with The Key West Express
• View Living Coral Reef with The Key West Express
• Visit C.B. Harvey Memorial Rest Beach with The Key West Express
• Visit Dog Beach with The Key West Express
• Visit Dry Tortugas National Park with The Key West Express
• Visit Fort Zachary Taylor State Park with The Key West Express
• Visit Higgs Beach with The Key West Express
• Visit Key West Cemetery with The Key West Express
• Visit Key West Marine Park with The Key West Express
• Visit Mallory Square with The Key West Express
• Visit quaint Bahama Village with The Key West Express
• Visit Smathers Beach with The Key West Express
• Visit South Beach with The Key West Express
• Visit The Dolphin Playground with The Key West Express
• View all Key West Attractions

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

• You  means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
• Company  (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Key West Express, [ADDRESS]. For the purpose of the GDPR, the Company is the Data Controller.
• Affiliate  means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Account  means a unique account created for You to access our Service or parts of our Service.
• Website  refers to The Key West Express, accessible from https://www.thekeywestexpress.com.
• Service  refers to the Website.
• Country  refers to: United States of America
• Service Provider  means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
• Third-party Social Media Service  refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Facebook Fan Page  is a public profile named The Key West Express specifically created by the Company on the Facebook social network.
• Personal Data is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
• Cookies  are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Device  means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Usage Data  refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Data Controller , for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• Do Not Track  (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.
• Business , for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.
• Consumer , for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
• Sale , for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal Information to another business or a third party for monetary or other valuable consideration.

Collecting and Using Your Personal Data

Types of data collected.

Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• City, State/Province, ZIP/Postal code, Country

Usage Data Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies in Wodu’s  “What Are Cookies”  article.

We use both session and persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
• Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features, or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy .

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service , including to monitor the usage of our Service.
• To manage Your Account:  to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract:  the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You:  To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You  with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests:  To attend and manage Your requests to Us.

We may share your personal information in the following situations:

• With Service Providers:  We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You.
• For Business transfers:  We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates:  We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With Business partners:  We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users:  when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics We may use third-party Service providers to monitor and analyze the use of our Service.

• Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  https://policies. google .com/privacy?hl=en .

Email Marketing We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

Behavioral Remarketing The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize, and serve ads based on Your past visits to our Service.

• Google Ads (AdWords) Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:  http://www.google.com/settings/ads . Google also recommends installing the Google Analytics Opt-out Browser Add-on –  https://tools.google.com/dlpage/gaoptout  – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  https://policies.google.com/privacy?hl=en .
• Microsoft Advertising (Bing Ads) Remarketing Bing Ads remarketing service is provided by Microsoft Inc. You can opt-out of Bing Ads interest-based ads by following their instructions:  https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads . You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page:  https://privacy.microsoft.com/en-us/PrivacyStatement .
• Twitter Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions:  https://support.twitter.com/articles/20170405 . You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:  https://twitter.com/privacy .
• Facebook Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page:  https://www.facebook.com/help /1649686938 37950 . To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook:  https://www.facebook.com/help /5681374933 02217 . Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA  http://www.aboutads.info/choices/ , the Digital Advertising Alliance of Canada in Canada  http://youradchoices.ca/  or the European Interactive Digital Advertising Alliance in Europe  http://www.youronlinechoices.eu/ , or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:  https://www.facebook.com/privacy/explanation .
• AdRoll AdRoll remarketing service is provided by Semantic Sugar, Inc. You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page:  http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false . For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page:  http://www.adroll.com/about/privacy
• Perfect Audience Perfect Audience remarketing service is provided by NowSpots Inc. You can opt-out of Perfect Audience remarketing by visiting these pages: Platform Opt-out (http://pixel.prfct.co/coo) and Partner Opt-out (http://ib.adnxs.com/optout). For more information on the privacy practices of Perfect Audience, please visit the Perfect Audience Privacy Policy & Opt-out web page:  https://www.perfectaudience.com/privacy/index.html .

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

• Stripe Their Privacy Policy can be viewed at  https://stripe.com/us/privacy .

When You use Our Service to pay for a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR We may process Personal Data under the following conditions:

• Consent:  You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract:  Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations:  Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests:  Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests:  Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests:  Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law, if You are within the EU, to:

• Request access to Your Personal Data.   The right to access, update, or delete the information We have on You. Whenever made possible, you can access, update, or request the deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
• Request correction of the Personal Data that We hold about You.   You have the right to have any incomplete or inaccurate information We hold about You corrected.
• Object to processing of Your Personal Data.   This right exists where We are relying on legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
• Request erasure of Your Personal Data.   You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
• Request the transfer of Your Personal Data.   We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
• Withdraw Your consent.   You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Facebook Fan Page

Data Controller for the Facebook Fan Page The Company is the Data Controller of Your Personal Data collected while using the Service. As the operator of our Facebook Fan Page, the Company and the operator of the social network Facebook are Joint Controllers.

The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service:  https://www.facebook.com/terms.php .

Visit the Facebook Privacy Policy  https://www.facebook.com/policy.php  for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.

For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here:  https://www.facebook.com/full_data_use_policy .

CCPA Privacy

Your Rights under the CCPA Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

• The right to notice.   You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to access / the right to request.   The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
• The right to say no to the sale of Personal Data.   You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our “Do Not Sell My Personal Information” section or web page.
• The categories of Personal Data collected
• The sources from which the Personal Data was collected
• The business or commercial purpose for collecting or selling the Personal Data
• Categories of third parties with whom We share Personal Data
• The specific pieces of Personal Data we collected about You
• The right to delete Personal Data.   You also have the right to request the deletion of Your Personal Data that has been collected in the past 12 months.
• Denying goods or services to You
• Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services to You
• Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our “Do Not Sell My Personal Information” section or web page.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Do Not Sell My Personal Information

We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by the CCPA law.

If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

Please note that any opt-out is specific to the browser You use. You may need to opt-out on every browser that you use.

Website You can opt-out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

• From their “Cookie Consent” notice banner
• Or from their “CCPA Opt-out” notice banner
• Or from their “Do Not Sell My Personal Information” notice banner
• Or from their “Do Not Sell My Personal Information” link

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.

Mobile Devices Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:

• “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices
• “Limit Ad Tracking” on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Sorting, ranking, and search results

The Key West Express wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through The Key West Express over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

Accessibility

Accessibility modes, online dictionary, readable experience, visually pleasing experience, easy orientation.

The Key West Express Accessibility Statement

Accessibility Statement

• www.thekeywestexpress.com
• July 8, 2024

Compliance status

Screen-reader and keyboard navigation.

• Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
• Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

• Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
• Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
• ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
• Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
• Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

• Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
• Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
• Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
• Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
• Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
• Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
• Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

Notes, comments, and feedback.