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The Sustainable Tourism Case Studies Clearinghouse aims to provide examples of how the tourism industry is addressing a variety of challenges – from workforce housing to coastal degradation. NC State University students have designed these case studies to highlight solutions from tourism destinations across the United States and around the world, so community leaders and tourism stakeholders can adapt solutions to fit the unique challenges of their destination.

NC State students want to know what sustainable tourism challenges you are facing. Solutions to these challenges will be shared in the NC State Extension Sustainable Tourism Case Study Clearinghouse. Share the challenges you’d like solutions for  HERE with a brief survey .

Photo: NC State University

Case Studies

• Voluntary Visitor Fee Programs (2024)
• Policies and Planning Strategies for Tourism Workforce Housing (2023)
• Use of Oyster Reefs to Reduce Coastal Degradation in Tourism Destination Communities (2023)

Current Student Researchers

The development of these case studies are supported with the NC State College of Natural Resource’s Lighthouse Fund for Sustainable Tourism. 

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Journal of Hospitality & Tourism Cases

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• Description
• Aims and Scope
• Editorial Board
• Submission Guidelines

Submit your manuscripts here:  https://mc.manuscriptcentral.com/jhtc

The Journal of Hospitality & Tourism Cases (JHTC) is an international refereed electronic journal (e-journal) published by ICHRIE. To submit a case study the team ask you to follow the following guidelines.

• Case studies may be compiled from field research, published sources and/or generalised experience.
• The case studies may refer to any topic and subject area related to the tourism and/or hospitality field and industry.
• The case studies must be of maximum 5,000 words excluding figures, tables, annexes and bibliography. Each case study submission must be accompanied by a teaching note for which there is no word limit (although a teaching note of a minimum of 1,000 words is expected).
• Case studies do not have to follow a specific structure. However, each case study is expected to include sections related to the following topics:
• a background of the subject organisation and/or of the topic;
• an analysis of the dilemma and/or the teaching objective;
• a section explaining the questions and dilemmas of the case study;
• related bibliography and additional reading.
• Teaching Notes are an important aspect of a case study. They should lead the instructors (and specifically, the less experienced case users) through the case study by supporting the design and the execution of the teaching of the case study. Thus, the Teaching Note should aim to make the teaching of the case study an interesting and successful process. The Teaching Note does not have to conform to a standard structure, but it should contain sections that address the following issues: a case study summary; the teaching objectives and the target audience; the recommended teaching approach and strategy; additional suggested readings and/or references.
• The case studies and the Teaching Note will be evaluated against three criteria: content, theoretical underpinning, and presentation. For more information about the review process and criteria of case studies and teaching notes, please read the following section.
• All case studies and Teaching Notes must adhere and follow the submission guidelines of case study writing. All Case studies should also be written by following JHTC template format, which is found at. For more information about the submission guidelines, please read the file named Guidelines to authors of JHTC.

REVIEW PROCESS AND ASSESSMENT CRITERIA OF CASE STUDIES

• JHTC is a refereed publication, meaning that all case studies and teaching Notes are subject to a rigorous double-blinded peer-review process. The editor of JHTC is responsible for allocating the submitted case studies to three anonymous evaluators and for managing the review process. Reviewers are selected based on the relevance of the topic/subject of the case study to the reviewers’ expertise and credentials. All reviewers participating in the case study review process are listed in the Review Board of the relevant issue of JHTC.
• JHTC follows a supportive and constructive editorial policy to the authors. All authors would be provided suggestions and ideas on how to improve the case study and they would be encouraged to resubmit an enhanced version. It is the aim of JHTC to work with authors in achieving their research and publication goals.
• Case studies may have been already tested in the classroom. If this is the case, the case study author(s) may also submit evidence of the educational effectiveness and impacts of the case study. Any such evidence will also be considered by the competition judges when evaluating the case studies.
• The case studies and the teaching notes are evaluated against three major criteria: content, theoretical underpinning, and presentation. The following analysis further explains the criteria that reviewers use for evaluating case studies and providing constructive to authors.

Evaluation Criteria for content and theoretical background

Case studies must:

• be topical and relevant to current tourism and hospitality issues
• be engaging in order to deliver an interesting learning experience in the classroom
• explicitly identify, explain and support the teaching objectives of the topic subject
• thoroughly analyse the theoretical concepts and framework that underpin the topic of the case study
• include questions / management dilemmas that will be able to probe class discussions and debates around the teaching objectives, the case study topic and/or the theoretical concept
• any tables, figures, exhibits, annexes and/or supplementary items should also explain and
• support the teaching objectives and theoretical concepts. There is not any (min/max) limit about the number of figures/tables that a case study can include. However, case studies will also be evaluated based on the appropriateness, the educational value and the explanatory power of the figures / tables that they include.

Teaching notes must include:

• a summary of the case
• an explanation of the teaching objectives and target audience
• the recommended teaching approach and strategy to be adopted by other educators
• analysis of the teaching objectives and the theoretical concepts
• additional readings and/or references

Presentation Criteria

The presentation of the case studies and teaching notes are judged on the following areas:

• quality of English
• readability
• clarity of format - presentation of information and data
• a well-defined structure
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UN Tourism | Bringing the world closer

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Overtourism? New UNWTO Report Offers Case Studies to Tackle Challenges

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PR No. : PR 19016

Madrid, Spain, 6 March 2019 – The World Tourism Organization (UNWTO) released today the report ‘Overtourism’? Understanding and Managing Urban Tourism Growth Beyond Perceptions: Case Studies’, choosing ITB Berlin as the fitting backdrop to address a pressing topic before the global tourism sector. The report provides examples of specific measures being implemented in cities across the Americas, Asia and the Pacific and Europe.

“Urban tourism is multifaceted and requires a city-wide strategy with cooperation between all stakeholders and the inclusion of tourism in the urban agenda”, said UNWTO Secretary-General Zurab Pololikashvili. “Sustainable and inclusive cities must mean creating cities for all: citizens, investors and visitors”, he addedd.

As acomplement to the conceptual approach, the report presented today looks into concrete case studies from Amsterdam, Antwerp, Barcelona, Berlin, Besalú, Cambridge, Dubrovnik, Edinburgh, Ghent, Hangzhou, London, Lucerne, Macao (China), New York, Lisbon, Seoul, Porto, Prague and Venice,.

The examples show that there is no ‘one-size fits all’ measure to tackle overtourism, and that any successful destination management strategy needs to be context specific. Although this might not come as a surprise, there is a connecting thread between the fundamental challenges: congestion in specific locations and sites at specific moments, mobility, pressure on infrastructure and resources, decrease in ‘place’ authenticity and impact on social fabrics and residents daily lives.

Consequently, the most common measures currently being implemented by destinations relate to the dispersal of visitors within the city and beyond, showing the pressing need to manage tourism congestion in certain areas and attractions. Measures with the aim of improving the city infrastructure and facilities are also frequently mentioned, reflecting the fact that many challenges are linked not only to the growing number of visitors but also to the pressure placed by residents, commuters and tourists on the city’s resources and services.

The Overtourism reports were produced in collaboration with the Centre of Expertise Leisure, Tourism & Hospitality (CELTH), Breda University of Applied Sciences, and the European Tourism Futures Institute (ETFI) of NHL Stenden University of Applied Sciences.

Useful links:

UNWTO report ‘‘Overtourism’? Understanding and managing urban tourism growth beyond perceptions’

‘Overtourism’? – Understanding and Managing Urban Tourism Growth beyond Perceptions – Volume 2: Case Studies

Download PDF:

Overtourism Factsheet Volume 2

Tel: (+31) 76 533 2325 /  [email protected]

UNWTO Communications Department

Tel: (+34) 91 567 8100 / Fax: +34 91 567 8218 /  [email protected]

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Smart tourism destinations really make sustainable cities: Benidorm as a case study

International Journal of Tourism Cities

ISSN : 2056-5607

Article publication date: 26 July 2022

Issue publication date: 16 March 2023

Tourism sustainability is a challenge for 21st-century destinations – this paper aims to analyse smart destinations' sustainability through a case study of Benidorm, the first world destination to be certified under the UNE 178501 standard as smart tourism destination (STD).

Design/methodology/approach

The methodological component has been divided into developing a framework for measuring sustainability through economic, social and environmental open data. Moreover, studying the plan's contribution “Benidorm, Destino Turístico Inteligente y Sostenible” to the city's sustainability through a time series analysis.

The main contribution shows that Benidorm's transformation into an STD leads to more sustainable cities. Thus, the conversion of Benidorm into an STD has a sustained effect in the medium and long term, contributing to the sustainability of the city.

Research limitations/implications

An open question as a limitation is the subjectivity of the distribution of the relative weight of each indicator. However, statistical analyses are developed to explore the relationship between indicators and global sustainability.

Practical implications

The debate to contextualise this paper is bridging the gap between sustainability and tourism intelligence, giving an original framework for measuring destination sustainability that provides a reasonable starting point for comparing tourism sustainability in different destinations.

Social implications

Tourists in the 21st century prefer environmentally friendly tourism. Marketing campaigns based on destination sustainability must be based on data rather than mere slogans.

Originality/value

To the best of the authors’ knowledge, the originality of this paper provides a flexible framework for measuring sustainability from open data sources, being one of the first empirical analyses to study the effects on the sustainability of converting a mature destination into an STD.

• Smart destinations
• Tourism marketing
• Sustainability data science
• Time-series analysis
• Urban sustainability science
• Smart tourism destinations

Aguirre, A. , Zayas, A. , Gómez-Carmona, D. and López Sánchez, J.A. (2023), "Smart tourism destinations really make sustainable cities: Benidorm as a case study", International Journal of Tourism Cities , Vol. 9 No. 1, pp. 51-69. https://doi.org/10.1108/IJTC-01-2022-0006

Emerald Publishing Limited

Copyright © 2022, Alexander Aguirre, Antonio Zayas, Diego Gómez-Carmona and José Antonio López Sánchez.

Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode

1. Introduction

Globally, tourism is critical for achieving the much-needed economic recovery in the post-COVID-19 era. However, many of the industry's challenges before the Pandemic demand shock are still pending, especially when it comes to a necessary paradigm shift towards a new tourism model based on smart and sustainable growth. Among the lessons to be learned from the health and economic crisis, the success of a tourism model is not only measured by the number of tourists it receives annually. However, offering quality tourism capable of reducing the environmental impact of these activities on the territory, maximising the economic and socio-cultural implications, improving the experiences of tourists and visitors and the standard of living of citizens.

To achieve these objectives, the concept of the smart tourism destination (STD) has emerged strongly in recent years, linked to the development of smart cities ( Boes, Buhalis, & Inversini, 2015 ; Buhalis & Amaranggana, 2015 ; Gretzel, Sigala, Xiang, & Koo, 2015 ; Ivars-Baidal, Celdrán Bernabéu, & Femenia-Serra, 2017 ), although the main goal is the intensive use of technology to enhance the travel experience, in addition to increasing the quality of the services provided by destinations. Technology alone does not make a destination smart. A profound modernisation process is needed at all levels, starting with the city's tourism intelligence strategy, which should lead to a new destination model that is more innovative, accessible and sustainable in its three aspects (economic, socio-cultural and environmental).

This paper's aim is not to list the bibliographical sources on these concepts again, as this work has been done satisfactorily by recognised authors before. Instead, the contribution comes from a more critical point of view, focusing on the gaps in the practical implications ( Perles Ribes & Ivars-Baidal, 2018 ; Coca-Stefaniak, 2020 ; Coca-Stefaniak & Seisdedos, 2020 ; Day, Morrison, & Coca-Stefaniak, 2021 ; Femenia-Serra & Ivars-Baidal, 2021 ; Marinello, Butturi, Gamberini, & Martini, 2021 ). Recognising, therefore, that the term STD is an ambitious concept, with significant development opportunities but which has not yet achieved some of its fundamental objectives, the most prominent of which is the sustainability of tourist destinations.

Thus, many international tourist destinations have started to work towards this goal, including Benidorm, the subject of the case study. Benidorm is a Spanish municipality in the province of Alicante, in the Valencian Community. It is located on the shores of the Mediterranean Sea, in the Marina Baja region and is the most densely populated municipality with a population density of 1792 inhabitants/km 2 ( Figure 1 ).

In 1956, the Town Council approved the town planning to create a town conceived for leisure, based on wide avenues following the configuration of the beaches, an urban planning model related to the pioneering tourism at the time. From that moment on, there was a decisive shift from traditional activities (fishing and agriculture) towards the tertiary sector, led by tourism, which has become the basis of the town's prosperity since then and to this day. Benidorm is an eminently touristic city thanks to its climate and average temperatures, which oscillate all year round between 10°C in winter and 26°C in summer. Benidorm has undergone an extraordinary urban transformation since the middle of the 20th century. Known as the “New York of the Mediterranean”, Benidorm is the city with the most skyscrapers in Spain or the city with the most skyscrapers per inhabitant in the world. It is one of the most important and well-known tourist destinations in Spain and the whole of the Mediterranean thanks to its beaches and leisure activities, reaching a population of 400,000 in summer. It is not in vain that Benidorm is the third city with the most hotel beds in Spain after Madrid and Barcelona.

The instrument used by Benidorm to become a STD is called the Plan “Benidorm, Destino Turístico Inteligente y Sostenible” and has been carried out during the years 2015–2020. This Plan has meant a significant effort with a budget of €4,023,058.74, contributed 60% by Red.es and 40% by Benidorm Town Council, co-financed by the European Development Fund (ERDF) through the Spanish Multi-regional Operational Programme (POPE). This call is part of the National Plan for Smart Territories in Spain, giving continuity to the previous National Plan for Smart Cities.

The general objective of this Plan has been to consolidate the transformation of Benidorm as a tourist destination into a STD. Taking advantage of innovation and technology to turn the city into a territory accessible to all and guaranteeing a sustainable tourism model.

to increase the interoperability of the different administrations and agents in Benidorm, promote transparent and universal access to the public data of the services (both for consultation and reuse) by citizens, visitors, professionals and companies, encouraging business growth and entrepreneurship with these actions;

create a centre for the control, analysis and validation of tourism data and information that will enable the STD's management body to have them at its disposal for the comprehensive management of the STD;

increase energy efficiency, mainly associated with tourism activity, reducing its carbon footprint;

promote the participation of citizens, tourists and visitors to obtain metrics and behavioural patterns that allow measuring the degree of satisfaction-optimising the provision of public services; and

contribute to the development, maturation and testing of standards related to STD and facilitate the reuse or replication of the proposed actions in other entities or cities, based on and supported by standards.

As a result, Benidorm's new tourism model, seeking the most significant benefit for tourists, inhabitants and businesses, is based on smart and sustainable growth. Currently, Benidorm continues to work to remain a pioneering city in the fields of intelligence and sustainability, with the implementation of the Smart Destination Living Lab, to measure all the impacts of the axes of the STD related to the 17 SDGs aligned with the 2030 Agenda, being also the first tourist destination to implement a unit of these characteristics.

a management tool that supports destinations that want to adopt a sustainable approach to their management;

a monitoring system, easy to use to collect detailed data and information and allowing destinations to track their performance from year to year; and

a helpful reporting tool for policymakers, tourism businesses and other stakeholders.

Although this is a crucial standardisation exercise, these tools are poorly implemented due, on the one hand, to the scarcity of available information and, on the other hand, to the lack of adaptation of existing indicators to current information needs ( Tudorache, Simon, Frenț, & Musteaţă-Pavel, 2017 ; Gasparini & Mariotti, 2021 ). Thus, among the specific articles on ETIS, more than 17% of the papers openly identified challenges related to the difficulty of implementing ETIS. They identified the difficulty of involving stakeholders to provide data, the lack of availability or reliability of data, the cost or the lack of applicability of some indicators. Therefore, the lack of real progress and accelerated technological change is forcing policymakers to rethink these indicator systems, changing them for more flexible systems adapted to the information available for each specific case ( Ivars-Baidal, Vera-Rebollo, Perles-Ribes, Femenia-Serra, & Celdrán-Bernabeu, 2021 ).

However, sustainability is an inseparable part of the smart destination concept, at least from a theoretical point of view. From the literature reviewed, it can be stated that there is currently no accepted standard for measuring the sustainability of tourism destinations ( Önder, Wöber, & Zekan, 2017 ). It can also be stated that the available information is heterogeneous, inaccessible and, mainly, outdated, according to our analysis. This situation contrasts, in principle, both with the precepts of smart destination development and with the results of related work, where sustainability is identified as one of the critical areas for the application of analytical techniques based on data science technologies for STD ( Montero & López-Sánchez, 2021 ).

As suggested by ( Butler, 1999 ), “without measures or indicators of tourism development, the use of the term sustainable is meaningless and becomes advertising jargón.” Far from responsible management, even more, talking about the public function of tourism marketing, that must be socially responsible. For this reason, this work attempts to close the existing gap in the relationship between sustainability and intelligence, which is evident both in research and in the management of tourist destinations ( Perles Ribes & Ivars-Baidal, 2018 , Femenia and Ivars-Baidal et al. , 2021 ; Marinello, Butturi, Gamberini, & Martini, 2021 ).

In this context, this paper analyses the contribution of STD to the sustainability of cities through the Benidorms case study. It proposes the measurement of the global sustainability of tourist destinations based on a common core of economic, social and environmental indicators, using open data sources. Those common indicators could be complemented with specific indicators based on the information needs of each destination. The basic idea is to offer added value, precisely in the weakest points identified in previous works, which are the lack of access to information and its continuity and promote standard indicators to favour a framework for comparative analysis. In this way, progress would be made in both objectives, which are not necessarily antagonistic: to obtain a comparative framework between tourist destinations and, on the other hand, to provide valuable information according to the specific needs of each particular destination.

Has the transformation of Benidorm into a Smart Tourist Destination contributed to making a more sustainable city?

Could the evolution of Benidorm's tourism sustainability from existing sustainability indicators be estimated?

Could it qualify the implementation of the Plan “Benidorm, Destino Turístico Inteligente y Sostenible” as a successful public management action in terms of tourism sustainability?

Based on these questions, the following general objective (GO) is established:

GO1. To determine whether the transformation of Benidorm into a Smart Tourist Destination has led to greater sustainability of the city.

SO1. To obtain the current Benidorm's tourism sustainability indicators;

SO2. Develop a model for estimating Benidorm's tourism sustainability based on the indicators obtained; and

SO3. To analyse the effect of the Strategic Plan “Benidorm, Destino Turístico Inteligente y Sostenible” on the city's overall sustainability.

To conclude this part, in the following sections of this work, the methodology used to achieve the research objectives in Section 2; the main results and conclusions obtained in Sections 3 and 4, respectively; and finally, the discussion and limitations in Section 5 are presented.

2. Material and methods

Regarding the research methodology used, firstly, two phases have been established. The first is related to identifying indicators and estimating the tourism sustainability of Benidorm. The second phase consists of conducting a statistical analysis of time series (ITSA), through which it will be studying the contribution of the Strategic Plan “Benidorm, Destino Turístico Inteligente y Sostenible” to the global sustainability of the city. The most important methodological aspects of each phase are presented below.

2.1 Measuring sustainability through open data sources

Providing a flexible framework, our methodological proposal, far from trying to find the “ideal indicators” for measuring the sustainability of a tourist destination, is based on the available indicators, which also maintain a periodicity of publication. There are 17 sustainability indicators for which there are public and updated data. In the following, they are classified in Table 1 according to the type of sustainability.

As shown in the table above, the source on which the analysis has been based in the open data publication “Benidorm en Cifras”, a biannual publication of Benidorm Town Council. Furthermore, the “Instituto Nacional de Estadística” (INE), attached to the Ministry of Economic and Digital Transformation of the Government of Spain. The first source has obtained data on indicators related to environmental sustainability, while the second, data mainly on economic and social indicators. They are classified into the three global sustainability categories: economic, social and environmental sustainability. Regarding economics, has been chosen the indicators of overnight stays by type of establishment, including the total number of overnight stays. Also, it included the average percentage of occupancy by type of establishment. Moreover, the RevPAR as an indicator of hotel profitability, one of the most widely used when analysing the economic performance of tourism activity. Related to social sustainability, have been selected the resident population and total tourist number per year, because social sustainability depends on the balance between both, avoiding situations of social stress caused, for example, by the recent phenomenon of over-tourism. Tourism employment is considered a fundamental element of social balance as well. Finally, in the table, the environmental indicators comprise the three significant resource consumption generated by tourism, water, electricity and solid waste.

However, the relative weights of the indicators and the subsequent ranking differ significantly between studies ( Mikulić, Kožić, & Krešić, 2015 ). This work proposes an interrelation between the different indicators and types of sustainability, distributing the scores among the available 17 indicators, depending on their relative weight, based on the opinion of an experts’ group, complementing this task with statistical analyses such as Correlation, V Cramer and CPA. To subsequently carry out a regression model complementary to the proposed global sustainability estimation model.

2.2 Analising public policy plan “Benidorm, destino turístico inteligente y sostenible” through interrupted time series analysis

SEGITTUR, depending on the Secretary of State, Spanish Ministry of Tourism, is the body responsible for implementing the STD methodology. Based on the analysis of tourist destinations concerning five strategic axes: governance, innovation, technology, sustainability and accessibility. The aim is to promote a global vision of the territory, including all areas that influence and participate in its tourism development. An STD is «an innovative tourist destination, built on an infrastructure of state-of-the-art technology guaranteeing the sustainable development of the tourist area, accessible to everyone, which facilitates the visitors’ interaction with and integration into their surroundings, increases the quality of the experience at the destination, while also improving the quality of life of its residents» ( Segittur, 2015 )

to be an innovative destination;

to have an advanced technological infrastructure;

to guarantee sustainable development in the tourist territory; and

to be an accessible destination.

The implementation of this plan will entail a diagnostic report that can be extended to the destination's tourism area and those other managing areas responsible for the public services that directly or indirectly enable tourism activity in any tourist destination. Only those destinations that obtain a score of 80% or more in the degree of compliance with the requirements set out in the STD methodology are recognised with the STD label.

For the case study, the instrument used by the city of Benidorm to become a STD is called the Plan “Benidorm, Destino Turístico Inteligente y Sostenible”, which has been carried out over the years 2015–2020. Once identified the available indicators about the Benidorm global sustainability for the decade (2009–2019), it has been performed an interrupted time series statistical analysis (ITSA), which addresses the main objective of our research to find out whether Benidorm's development as a smart destination has contributed positively to the tourist sustainability of the city.

It has no effect on the sustainability of the city.

It has only an immediate effect.

It has a sustained, medium to long-term effect.

It has both an immediate and sustained effect on the sustainability of Benidorm.

To reach these conclusions, starting from the analysis of the following model: Y = b 0 + b1 ∗ YEARS + b2 ∗ DTI + b3 ∗ TIME SINCE + e

Table 2 shows the variables included in the model:

As shown in the table above, SUSTAINABILITY (Y) will be the dependent variable of the proposed analysis model. While the explanatory variables will be, on the other hand, the time horizon or period under study (YEARS), the year from which the intervention or implementation of the analysed public policy takes place (DTI) and a variable that weighs the number of years since Benidorm started the process through which it has become a STD (TIME SINCE). As for the programming component of the model, the editor used for the execution of the code in the RStudio console as an integrated development environment (IDE) for the R programming language. The ITSA analysis technique is especially recommended for those cases in which the result of an intervention or implementation of a specific public policy is analysed. For our case study, the development of Benidorm as a STD, a process that began in 2014. It is essential to bear in mind that the data must include observations before and after the public intervention for the correct functioning of the model, which has been discussed in detail in the preceding table.

Once the methodological component has been explained, the main results are described in the next section through the fourth point, first the statistical analysis of the fundamental sustainability indicators, the second to estimate Benidorm's tourism sustainability, with the third, the statistical components of the Benidorm's tourism sustainability estimation model, finally the analysis of the contribution of Benidorm's development as an STD to the city's tourism sustainability.

3.1 Basic analysis of sustainability indicators

This first statistical analysis by indicator typology (economic, social and environmental) is a first approximation of the performance of each indicator by analysing their evolution over time. The available open data indicators will be classified according to the contribution to the tourism sustainability of the city. In other words, we have economic, social and environmental indicators.

Below, in Figure 2 , identify the temporal evolution of the economic indicators available to analyse Benidorm's tourism sustainability.

As shown in Figure 2 , hotel overnight stays are much higher than any other indicator related to accommodation, flats or campsites, with an average during the period studied of 10,830,345 overnight stays. This indicator grew steadily from 2009 to 2016. There was a relative slowdown from this year onwards, with an annual decrease until the present day. On the other hand, RevPAR has been growing steadily since 2011, when the international economy recovered after the financial 2008 crisis. This indicator reached a minimum in 2010, and it began a growth path that continued until the demand shock in 2020 because of the health crisis caused by COVID-19.

As shown in Figure 3 , identify the temporal evolution of the social indicators available to analyse Benidorm's tourism sustainability.

The figure above shows that the number of tourists and tourists per 100 inhabitants have maintained a positive growth path from 2009 until the demand shock resulting from COVID-19. While the number of inhabitants has not fluctuated dramatically over the past years, maintaining a slightly increasing path. This situation means that Benidorm is the Spanish city with the most significant tourist pressure because of its inhabitants. For this reason, it is essential to analyse the evolution of social indicators, which are closely related to the social balance. On the other hand, the tourism employment indicator maintained a positive growth path until the limitations because of the massive lockdowns decreed by most countries at the international level.

Below, in Figure 4 , identify the temporal evolution of the environmental indicators available to analyse Benidorm's tourism sustainability.

The figure above shows the environmental sustainability indicators, electricity and water consumption, have followed a downward trend throughout the decade studied (2009–2019). In contrast, the solid waste generation indicator has followed a positive growth path, more limited from 2018 onwards. That could be a consumption behaviour, extensible to most cities in Spain. However, it has an exceptional singularity for the case study of Benidorm as a result of the high tourist pressure. Although the number of tourists has continued to grow during this decade, electricity consumption has been downward. That means electricity consumption related to tourism has not generated such a significant increase in aggregate electricity consumption data to reverse the public policies of responsible consumption implemented by Benidorm Town Council in recent years. For example, plans to rationalise light and energy-saving LED luminaires for public lighting. Scepecifily, the “Plan Municipal de Eficiencia Energética”, which Benidorm City Council has managed to reduce electricity costs by almost 52%, thanks to the implementation of lighting with 'LED' technology and the energy-saving policies implemented in recent years, reducing the electricity bill from three million euros at 2011, to one million and haft approximately at 2021. It is reducing 2.3 million kilowatts between 2012 and 2021.

3.2 Estimating the sustainability of tourism in benidorm

Currently, there is neither a generally accepted definition of sustainable tourism nor a widely used method for its measurement. Despite standardisation efforts and a reasonably up-to-date regulatory framework on sustainable tourism, based on the United Nations resolution of 21 December, 2020, on promoting sustainable tourism, including ecotourism, for poverty eradication and environmental protection ( UNGA, 2020 ), as well as the approval of the European Sustainable Tourism Strategy of 25 March, 2021.

There is, therefore, an evident lack of precision in both the conceptualisation and the practical application component of this concept, which has often been relegated to mere rhetorical use ( Hughes, Weaver, & Pforr, 2015 ). Therefore, in this article, we want to bridge the gap between sustainability and its measurement.

From the 17 sustainability indicators, it has been constructed Figure 5 , the data set containing the historical data series of these indicators for the period (2009–2019). Having explained the methodological component in the previous sections, estimating Benidorm's tourism sustainability for the period under study (2009–2019), as shown in Figure 5 .

The table above presents Benidorm's tourism sustainability estimation model. The indicators are ordered by economic, social and environmental sustainability. According to the methodology described, indicators score distribution is based on its relative contribution of them to global sustainability, established by a group of experts. As shown, the indicators with the most significant impact are the environment, water and electricity consumption and solid waste generation. While with a middleweight, tourism employment ranks second and finds economic indicators as total overnight stays or the RevPAR.

The indicator in question must perform better than the previous year.

The indicator must also perform better than its average for the entire study period. If these two requirements are met, an indicator will receive the maximum score set by the experts; otherwise, it will receive half the score.

The mean statistic value has been applied in the first and last years of the series, 2009 and 2020.

Benidorm's tourism sustainability estimation model shows that sustainability has developed positively with an upward trend until 2019. In 2020, there is a drastic contraction of the economic and social sustainability indicators because of the demand shock caused by the COVID-19 crisis.

This work has been complemented with a series of statistical analyses to identify the existing relationships between the different indicators and the potential for linking them concerning global sustainability, with a regression model complementary to the estimation model implemented.

3.3 Statistical support for the Benidorm global sustainability estimation model

Once applied Benidorm's tourism sustainability estimation model, understanding the concept in its most global meaning: economic, social and environmental, based on the availability of data and taking into account the distribution of the score for each indicator attributed by the group of experts. A complementary study of the statistical significance of the results has been developed.

Firstly, with an approximation to the relationship between the different indicators by analysing correlations and the V Cramer analysis, which explains the degree of association between the explanatory variables and the variable of interest in the model of global sustainability. ( Figure 6 )

The previous figure shows the covariance analysis results, which indicate the degree of joint variation of two or more variables concerning their means. There is a high relationship between the different indicators related to overnight stays regardless of business activity (Hotels, Apartments or Campsites). The RevPAR indicator is a metric that provides an idea of the number of rooms rented in a hotel and the revenue generated from these bookings. This indicator has a high relationship with overnight stays in general, especially with campsites 0.90 and flats 0.86 as competitive activities. An increased association between this and hotel overnight is observed concerning tourist employment, significantly 0.97, contributing considerably to tourist employment. Also, there is a strong relationship between the number of tourists and environmental sustainability indicators, mainly solid waste and water consumption. Therefore, hotel overnight stays are highly associated with solid waste generation 0.97 and water consumption 0.85. The indicator with the best performance is overnight stays in campsites, with lower relative consumption in both water and solid waste generation

About the V Cramer analysis, the RevPAR hotel profitability index and overnight stays in campsites, both with an index of 0.6, are strongly associated with sustainability, followed by annual kilowatts of electricity consumption and solid waste generated annually.

Likewise, the previous analyses is completed with a principal component analysis (PCA), which allows us to “condense” the information provided by the multiple indicators used to estimate global sustainability into just a few components. That makes it a valuable tool to apply before using the regression model ( Figure 7 ).

The previous figure shows that the principal component PC1 accumulates 75.20% of the data variability and the main component PC2 gets 11.18% of the data, reaching 86.38%. The indicators condition the year's distribution marked by the spatial disposition of the red lines to reflect the correlation of the variable's actual value to Principal Components 1 and 2. The years (represented by the blue dots) in the two-dimensional space reflect in a simplified way the value they mean in terms of the original data of the indicators, in such a way that those years with close coordinates in the Principal Components behave similarly. In turn, the arrows indicating a similar direction suggest that the indicators have a relationship between them, jointly conditioning the coordinates of our years.

After the PCA Analysis, a first model was developed in which the dependent variable was Sustainability and the regressor variables were the first eight Principal Components. After constructing this first multiple linear regression model, the Stepwise algorithm was applied as an automatic variable selection method, applying the bidirectional methodology testing the input and output of variables. Finally, the method arrived at the final regression model based on PC1 and PC7, below ( Figure 8 ).

Concerning the regression model presented in the previous figure, the R 2 statistic is 0.7094, which means that PC1 and PC7 indicators obtain 70% of the deviation of the estimated variable in the regression model. Therefore, the variability of sustainability as a dependent variable is 70% explained by the economic, social and environmental indicators elected for estimating global sustainability. On the other hand, a one-unit increase in PC7 leads to 29.28 units in global sustainability. PC7 is, therefore, the intercept that best explains the dependent variable. Below are the positive and negative impacts and the absolute impacts of the different indicators that make up global sustainability ( Figure 9 ).

The most significant positive impact on sustainability indicators is employment generated by tourism activity and the RevPAR profitability indicator. In contrast, the most significant negative impact indicators are solid waste generation and all indicators related to overnight stays or average occupancy. In absolute value, solid waste generation, the existing hotel infrastructure with the number of hotel rooms per 100 inhabitants, and all indicators related to overnight stays and average occupancy have the most global impact on overall sustainability. As mentioned above, the scarce relative effect of drinking water consumption concerning global sustainability is explained by the fact that the data are aggregated. Therefore, to improve the model's estimation capacity, it would be necessary to use water and electricity indicators that exclusively attribute the part of consumption linked to tourist activity. The current water and electricity consumption indicators are a first approximation of the available data at an aggregate level. On the other hand, studies on consumption linked to the tourism sector are limited and, in many cases, outdated, among the most recent publications ( Sánchez-Galiano, Martí-Ciriquián, & Fernández-Aracil, 2017 ; Nuez & Osorio, 2019 ; Rico, Olcina, Baños, Garcia, & Sauri, 2020 ; Bianco, 2020 ).

3.4 Analysis of the contribution of benidorm's development as an smart tourist destination to the city's tourism sustainability

Benidorm is one of the emblematic Mediterranean coastal destinations. It is a clear representation of a tourist area born under the Fordist model characteristic of mass tourism in the '50s. For this reason, it has made a notable effort to reconvert itself as a more sustainable model. Related, the contribution analysis of the Plan “Benidorm, Destino Turístico Inteligente y Sostenible” to the sustainability of the city, using the following model: Y = b 0 + b1 ∗ YEARS + b2 ∗ DTI + b3 ∗ TIME SINCE + e

Furthermore, a statistical analysis technique is especially recommended for cases like those from the interrupted time series analysis to understand the result of an intervention or implementation of a specific public policy, obtaining the results presented in Figure 10 .

The coefficients result obtained in the figure above shows the graph slope relating the sustainability and years has changed after the 2014 public intervention when the strategy to turn Benidorm into an STD began. So, the b3 appreciates the before and after intervention slope difference, representing this public intervention's positive and sustained effect. Note how b2 = 0, which means no immediate impact in the short term. Thus, it can be affirmed is happening the scenario that the public policy implemented, the Plan “Benidorm, Destino Turístico Inteligente y Sostenible”, has a sustained effect in the medium-long term on the tourist sustainability of the city of Benidorm”. Likewise, the figure above shows how the temporal coefficient YEARS indicates sustainability before the intervention, having a negative value, which shows that sustainability followed decreasing evolution over time before the public intervention. Specifically, tourism sustainability decreased 3.76 points in the index for each year elapsed. In contrast, the positive DTI coefficient indicates an increase in tourism sustainability after the public intervention. The effect is confirmed to be positive, increasing sustainability by 24.43 points. Finally, the TIME SINCE coefficient indicates that the trend has changed after the intervention. The sustained effect is positive and significant, meaning that for each year that passes after the intervention, sustainability increases by 6.51 points in the index. The results are conclusive as tourism sustainability has an evident trend change before and after starting the process that has turned Benidorm into an STD.

4. Conclusion

The following are the main findings that answer the research questions. Regarding the first question, Q1: Has Benidorm's transformation into a Smart Destination contributed to making a more sustainable city? Information obtained affirms that the development of Benidorm as an STD has made a positive contribution to the sustainability of tourism in the city. Through the analysis carried out, it knows that although this contribution does not have a disruptive effect in the short term, it does produce a change in trend that has a positive and sustained impact in the medium and long term. That suggests that the city's sustainability is improving despite being a mature destination and the high tourist pressure that the city bears annually.

About the second question, Q2: Could the evolution of Benidorm's tourism sustainability from existing sustainability indicators be estimated? Firstly, 17 Benidorm's tourism sustainability indicators have been identified through official open data sources at the municipal and state levels. From these indicators, the Benidorm tourism sustainability has been estimated using a flexible model based on the sum of the relative weightings for each indicator concerning global sustainability, based on the opinion of a group of experts. The sustainability estimation model was complemented with a series of statistical significance analyses and a linear regression model, from which it concludes that the economic, social and environmental indicators elected explain 70% of the variability of global sustainability. The most positive indicators are tourism employment and hotel RevPAR profitability. While those with the most significant negative impact are the generation of solid waste, the number of hotel rooms per 100 inhabitants or electricity consumption. According to the expert panel's opinion, drinking water consumption, the indicator with the highest relative impact, has no statistical significance in the regression model. The sustainability estimation model would be improved by obtaining disaggregated water and electricity consumption data related to tourism industry consumption.

Related to the last question, Q3: Could it qualify the implementation of the Plan “Benidorm, Destino Turístico Inteligente y Sostenible” as a successful public management action in terms of tourism sustainability? The answer is yes, for several reasons. Among the most important, the Strategic Plan has concluded with the certification of Benidorm as the first Smart Tourist Destination in Spain, a distinction awarded by the “Instituto para la Calidad Turística Española” under the UNE 178501 standard, the first standard of its kind in the world. Secondly, it can be affirmed that the commitment to the development of a smart destination within the Plan “Benidorm, Destino Turístico Inteligente y Sostenible” has had a positive and sustained effect in the medium-term on the global sustainability of the city, which indicate a good practice of the local government that also gives Benidorm a competitive advantage over its competitors. Finally, it should be noted that Benidorm has been able to adapt the mass tourism developing a high-density tourist area, creating today the most sustainable and efficient urban-tourist model on the Costa Blanca, with an advanced environmental infrastructure based on integrated management systems for the main inputs (electricity, drinking wáter and solid waste generation), the basis of its sustainable development model.

5. Discussion

The debate to contextualise this work is bridging the gap between sustainability and tourism intelligence. This research represents a departure from previous related research, offering a framework based on official open data sources to measure the sustainability of a tourism destination. Estimating sustainability through available sustainability indicators helps assess the impact of sustainable tourism development policies. A learning process to improve the community's overall understanding of economic, social and environmental issues, through the use and re-use of these available data sources, as in the case of Benidorm, a commitment to place the tourist at the centre of tourism policies, anticipating their needs and giving them new answers to their needs through innovation, new technologies and sustainability.

The implications of this work have an eminently practical component. Thus, the measurement of sustainability through a global sustainability estimation model, designed from a standard set of indicators applicable to different tourist destinations, provides a reasonable starting point to have a framework for comparing tourism sustainability in different destinations as a point to be addressed in the future related research.

Likewise, it represents one of the first pieces of empirical evidence that converting a tourist destination into an STD contributes to the sustainability of tourism cities in the medium and long term. The ultimate objective is to provide tourist destinations with a flexible tool adaptable to data availability for measuring tourism sustainability. To overcome the current use of this term as a slogan or advertising jargon, in practice, as we have identified, there are very few cases in which destinations effectively manage tourism sustainability.

Destinations that carry out this work, such as Benidorm, are gaining a competitive advantage in a global market, becoming more eco-friendly. Tourists in the 21st century are characterised, as well as being very well informed, by preferring a sustainable tourism offer ( Solís-Radilla, Hernández-Lobato, Callarisa-Fiol, & Pastor-Durán, 2019 ; Molinillo, Anaya-Sánchez, Morrison, & Coca-Stefaniak, 2019 ). Tourism destinations must respond adequately to the challenge of sustainability as one of the most critical issues in today's tourism industry.

6. Limitation

While many opportunities can be seised using the model of measuring the sustainability of a tourism destination through available open data sources, there are also challenges and open questions as limitations of this work that need to be addressed and overcome for a successful implementation, among the most important the subjectivity of the distribution of the relative weight of each indicator. However, this work has been contrasted with a panel of experts to establish a distribution score between the different indicators based on the relative importance of each one concerning the overall concept of sustainability. Also, carried out a statistical significance analyses of the relationship between the different indicators and indicators concerning overall sustainability. On the other hand, the minimum number of indicators required for each type of sustainability (economic, social and environmental) to guarantee a correct estimation of global sustainability has yet to be defined. Although the applied regression analysis obtains a high R-squared value, the variables or indicators used are statistically significant.

Acknowledgement

The authors want to express their gratitude to the Benidorm Town Hall through its Environment Department, especially to Mr Vicente Major.

Author contributions: Alexander Aguirre: Software, Data curation, Writing- Original draft preparation, Antonio Zayas García: Methodology and Software, Validation, Diego Gómez Carmona: Investigation, Writing- Reviewing and Editing, José Antonio López-Sánchez : Conceptualisation, Methodology and Supervision .

Funding : This publication and research were partially funded by INDESS (University Institute of Research for Social Sustainable Development) of the University of Cádiz, Spain, through the Plan for the Promotion and Promotion of Research and Transfer of the University of Cádiz (Programa de Fomento e Impulso de la Actividad de Investigación y Transferencia de la Universidad de Cádiz) and also by Cátedra de Turismo Accesible e Inclusivo de la Universidad de Cádiz.

Benidorm's evolution

Economic indicators

Social indicators

Environmental indicators

Estimating Benidorm's tourism sustainability through open data indicators

Indicators Correlation Analysis

Indicators PCA analysis

Sustainability regresion method

Indicators Impacts Analysis

Interrupted time series analysis (ITSA)

Global sustainability indicators

Source: Prepared by the authors using R Programing

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Corresponding author

About the authors.

Alexander Aguirre is based at the Data Analytics and Intelligence Tourism at INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible), University of Cadiz – Jerez de la Frontera Campus, Jerez de la Frontera, Spain

Antonio Zayas is Researcher at INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible), University of Cadiz – Jerez de la Frontera Campus, Jerez de la Frontera, Spain

Diego Gómez-Carmona is Researcher at INDESS (Instituto Universitario de Investigación para el Desarrollo Social Sostenible), University of Cadiz – Jerez de la Frontera Campus, Jerez de la Frontera, Spain

José Antonio López Sánchez is based at the Department of History, Geography and Philosophy, University of Cádiz, Cádiz, Spain

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Case study, tourism

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A case study represents a holistic, in-depth empirical analysis where the focus is on the understanding of a contemporary phenomenon in its real-life context in a particular point in time (Beeton 2005 ). What distinguishes it from most other research methods is its reliance on multiple sources of evidence. One of the key proponents of this method is Yin ( 2009 ) who advocates that case studies should be significant, mix practice with theoretical development , be contemporary in nature, and represent leading edge research. Its boundaries should be complete while evidence should be sufficiently displayed with reports written in an engaging manner. In essence, this study method represents an all-encompassing research strategy that covers design, data collection, and analysis.

Types of case studies

Types of case studies include intrinsic, instrumental, and collective. While the former explore a particular situation in isolation, instrumental cases seek to extrapolate wider lessons to...

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Fyall, A. (2014). Case study, tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_244-1

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DOI : https://doi.org/10.1007/978-3-319-01669-6_244-1

Received : 01 October 2014

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Published : 18 September 2015

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How can the growth of tourism reduce the development gap?

Jamaica Case Study

Jamaica Case Study – How can the growth of tourism reduce the development gap?

Jamaica is the fourth-largest island country in the Caribbean. It has a tropical climate with high temperatures throughout the year. Jamaica is famed for its beautiful sandy beaches and rich cultural heritage. It has excellent communications and is a popular destination for cruise ships.  

A cruise ship in Jamaica

How has tourism in Jamaica grown?

Tourism has seen significant growth in Jamaica. The graph below illustrates this.

As you can see, there has been an almost exponential growth in the number of visitor arrivals to Jamaica between 1994 and 2016. However, although visitor arrivals continued to increase in 2009, the change was not in line with previous years due to the recession, which reduced many people’s disposable income.

Total visitor expenditure increased from US$128,706,000 in 1975 to US$3,400,000,000 in 2019.

How has Jamaica reduced the development gap?

Tourism is one of Jamaica’s top sources of revenue. The industry contributes over 50% of the country’s total foreign exchange earnings (approx. US$2b). Thousands of Jamaicans work directly or indirectly in tourism . Tourism employs the second largest number of Jamaicans (approximately 200,000) directly in hotels, transport and attractions and indirectly in trading, manufacturing and banking.  

Tourism in Jamaica benefits local farmers through the sale of produce to hotels. For example, Jamaica’s Sandals Resort Farmers Program grew from 10 farmers in 1996, supplying two hotels, to 80 farmers in 2004, supplying hotels island-wide. As a result, in 2018, the hotel chain provided more than $25 million in assistance, starting with the up-front purchase and distribution of $3.5 million of Irish potato seeds to five farmers in Manchester, Jamaica. Under the partnership, the five farmers will be the sole providers of Irish potatoes to the entire Sandals group, which comprises 11 resorts in Jamaica. The purpose is to enable the hotel chain to purchase potatoes locally rather than rely on imports.

There have been considerable investments in infrastructure to accommodate tourists. Port facilities have been expanded, as have airports and road infrastructure. However, the development of roads followed much later as catering for cruise ships was prioritised. Some hotel owners have not been happy with this.

Many people in key tourist areas, such as Montego Bay , have benefited from an improved quality of life due to tourism. However, pockets of poverty still exist.  

The environment has benefited from landscaping projects and the introduction of nature parks.  

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How to Optimize Promotion Tactics for Sustainable Tourism Product through 360-degree Communication? (Case Study in Poncokusumo, Malang)

Gabriella Sagita Putri 1 , Ida Bagus Ananta 1 , Hindam Basith Rafiqi 1 , Satria Fadil Persada 1 , Fosetta Elysia 1 and Kartika Laras Panduhati 1

Published under licence by IOP Publishing Ltd IOP Conference Series: Earth and Environmental Science , Volume 1324 , 7th International Conference on Eco Engineering Development 2023 08/11/2023 - 08/11/2023 Online Citation Gabriella Sagita Putri et al 2024 IOP Conf. Ser.: Earth Environ. Sci. 1324 012065 DOI 10.1088/1755-1315/1324/1/012065

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1 Binus University

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The presence of a tourism village in Indonesia might be viewed as an opportunity to strengthen small, micro, and medium-sized businesses as a driving force in the local economy. The goal of Micro Small Medium Enterprises (MSMEs) development is to create a tourism village supported by MSMEs that combines natural and culture attractions, local gastronomic and artisan, and public service facilities. Poncokusumo village, one of Malang's tourism villages, has a distinct personality when compared to other Malang tourism villages. The goal of this research is to look at promotional strategies for sustainable tourism products in Poncokusumo village to strengthen the village's tourism identity. This is a qualitative study in which the informants were chosen on purpose; they are the head of Poncokusumo village, the leader of the tourist local community (Pokdarwis), and an entrepreneur. According to the research findings, the 360-degree communication approach is best for supporting offline promotional operations. 360-degree marketing communication is also being considered to strengthen tourism village identity. A 360-degree model of marketing communication is built in three stages: pre-purchase, purchase, and post-purchase in a sustainable tourist product. This paper also contributed to the sustainable development goals which focus on decent work and economic growth. The existence of sustainable product in tourism village is an attraction that encourage local economic growth.

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Take advantage of the search to browse through the World Heritage Centre information.

Case Study: Historic Town Of Vigan (Philippines)

• Toolkit About the Sustainable Tourism Toolkit How to use this guide? Our Objective Resource Library
• Guides Strategic foundations Guide 1: Understanding Guide 2: Strategy Guide 3: Governance Guide 4: Engagement Core Delivery Guide 5: Communication Guide 6: Infrastructure Guide 7: Value Guide 8: Behaviour Guide 9: Investment Guide 10: Monitoring
• Case Studies Guide 1: Historic Town of Vigan Guide 2: Angkor Guide 2: Ichkeul National Park Guide 3: Melaka and George Town Guide 4: Avebury Guide 4: Old and New Towns of Edinburgh Guide 4: Great Barrier Reef Guide 4: Røros mining town and the circumference Guide 5: Røros Mining Town and the Circumference Guide 6: Cornwall and West Devon Mining Landscape (United Kingdom) Guide 7: Røros Mining Town and the Circumference Guide 8: Wadi Al-Hitan Guide 9: Land of Frankincense

Baseline situation

Vigan is an exceptionally intact and well-preserved example of a European trading town in East and South-East Asia. The architecture of the city reflects its historic roots and rich culture in both materials and design, fusing Asian building design and construction with European colonial architecture and planning.

However, prior to its inscription to the World Heritage List (1999), the Outstanding Universal Value (OUV) of the site was in serious danger. Only four years before, in 1995, there was a legacy of political instability, private armies and political violence, out-migration of businesses, and decay of the historic district. Traditional industries were also in decline, the public market was destroyed by fire, and there were barely enough resources to pay the salaries of public officials.

What did they do?

Local government and stakeholders developed a clear vision and action plan based on their application for World Heritage status and conservation as a tool for development. The plan had four key objectives.

Strategic priorities

• Strengthen the sense of identity and pride of the citizens in their historic city – grow their confidence and knowledge.
• Embed the approach into long-term policy and management of the city – so short-term political changes do not disrupt the momentum.
• Forge local and international linkages – learning from other historic cities and securing support for progressive changes from the Spanish government for the master planning process, as well as working with local universities to tap into extra resources and research capacity. These partnerships help deliver where resources are limited.
• Develop Vigan as a tourism destination that enriches and conserves the people’s core values and traditions, as well as sustaining their livelihoods.

What worked?

The city invested in a programme of research and education across the city . This focused on the city’s history, traditions, arts, culture, and industries through brochures, e-books, films, newsletters, coffee table books, postage stamps, children’s textbooks about the city, a website for local people and visitors, and support for community organizations. Residents and property owners were given conservation guidelines (in a manual published every year) that set out the appropriate uses of ancestral houses and other built structures. Street signs in the historic quarter are now made from local clay, enhancing the local distinctiveness; properties and the public realm were restored; and administration set aside 1% of budget for arts, culture and tourism investment.

There was a focus on community needs as a priority – this included measures to provide clean water to villages, solid waste systems, focus on health and sanitation, and developing roads to villages so that they could be accessible for tourism and other economic activities. Conservation craftspeople were trained and accredited, traditional industries, such as jar-making and weaving, were also incorporated into the school curriculum.

A cultural mapping analysis study was carried out with the University of Santo Thomas to guide conservation efforts, and also to identify gaps in the offer for tourists. This led to identification of need for new products and experiences such as a river cruise, children’s museum, conservation complex (housing a training centre, conservation laboratory, research library, conservation materials depot, product development centre, and accommodation), and rural theme park to showcase Ilocano culture. The mappings also highlighted the need to find better ways to enable visitors to experience and understand the city’s heritage. The city created six festivals to enhance the visitor experience and benefit local people, and the local government created an environment in which the private sector could thrive and develop a range of other attractions and services.

What was tough?

Measures to protect the historic quarter were not always popular with the property owners of residents – passing of local conservation laws that defined the boundaries of the protected historic areas, specifying the core and buffer zones. A Conservation Council was created to streamline building permits in the historic district – restrictions of how people manage/use properties were initially unpopular.

How did they get buy-in?

It was key to focus on the things people needed most as priorities – better roads, clean water, waste systems, business opportunities, and better education. It was also important to marry the needs of the community (particularly of the poorest members of the community) with developing the infrastructure to enable tourism development. 

What are the results?

• Vigan is now a bustling city with a growing economy.
• Visitor numbers have climbed from 76,000 in 2009 to 335,000 in 2012.
• The poverty rate has fallen from 45.5% in 1995 to 9% in 2013.
• The city finances have recovered and now stand at 292 million Pesos (up from 27 million in 1995).
• Health and education rates have improved markedly.
• The heritage-led regeneration strategy has enabled the city to invest in a range of other facilities for the people of the city, including two new public high schools and one elementary school; a new public market; a slaughterhouse; a new beach resort; internet access for many people across the city; recycling facilities for solid waste, paper and plastic; a TV network for the city; training programmes for more than 5,000 artisans; and a poverty relief programme.
• Conservation challenges remain as a changing and economically thriving city creates tensions about the uses of old properties and spaces – some properties remain in a state of disrepair and increase in traffic creates problems.
• Vigan campaigned for and was reinstated as a city in 2001.
• It was also recognized by UNESCO for Best Practice in World Heritage site management in 2012.

What lessons can others take from this?

Vigan has been transformed through a process of understanding its heritage tourism potential , developing an action plan, and by the delivery of that action plan through good governance that has delivered on people’s everyday needs and aspirations, while also taking seriously the need for robust conservation of the historic fabric.

To learn more, visit Vigan City's official website or the UNESCO World Heritage website for details on their Best Practice recognition .

Understanding tourism at your destination

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ORIGINAL RESEARCH article

This article is part of the research topic.

The Potentials and Pitfalls from National Blue Economy Plans Towards Sustainable Development

Local Perspectives on Marine Ecotourism Development in a Water-Insecure Island Region: The Case of Bocas del Toro, Panama Provisionally Accepted

• 1 Dalhousie University, Canada
• 2 Center for Tropical Island Biodiversity Studies, School for Field Studies, Panama

The final, formatted version of the article will be published soon.

As a dimension of a blue economy, marine ecotourism should, in theory, not only increase economic viability and environmental sustainability but, most importantly, pursue socially equitable outcomes. In tropical and sub-tropical island regions, where substantial tourism development is often coupled with widespread strains on public infrastructure and services, including water access, there exists a need to better understand the expansion of this industry is felt at the community level; more importantly by individuals who are reliant on these infrastructures and services. Through a case study of the Bocas del Toro Archipelago, where water insecurity is becoming acute, we draw on and mobilize stories from local community members, alongside non-participant observations and document collection, to 1) document the experience of some community members with water insecurity and shortages, including how they perceive the roles played by the central government and marine ecotourism sector, and 2) examine how community members feel about how communities feel about policies and investment priorities of the central government regarding water insecurity, including the extent to which they view marine ecotourism development as undermining or promoting local needs. Our results underline the complex nature of marine ecotourism governance and infrastructure development outcomes in a resource-insecure island region, demonstrating that current issues are greatly impacted by historical and social underpinnings of neo-colonialism and systemic racism, misalignments of community vs. government development priorities, and eroded political trust, that shape local experiences with sustainable development and local residents’ perceptions of the ability of marine ecotourism to address issues of water insecurity. Moreover, while our focus is on the marine ecotourism industry, the significance of these findings contributes to a growing body of literature that places local experiences at the forefront of research into the implications of sustainable development in island regions.

Keywords: marine ecotourism1, water security2, blue economy3, island systems4, Bocas del Toro5, sustainable development6

Received: 26 Jan 2024; Accepted: 02 May 2024.

Copyright: © 2024 Kim, Scott and Swartz. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) . The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

* Correspondence: Mx. Abigael Kim, Dalhousie University, Halifax, Canada

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