hospital travel subsidy

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Patient travel subsidy scheme

Category: Health consumer information

Topic: Patient travel

• the closest public hospital or health facility where the specialist medical treatment is available
• private specialist services if the service is not available within 50 kilometres of the patient's closest public hospital or health facility.

Eligibility

• a Queensland resident or person of no fixed address at the time of their referral; and
• eligible for Medicare; and
• travelling to attend a specialist medical service that is:
• recommended as medically necessary—that is, they have a referral from their medical practitioner
• a PTSS approved medical specialty
• not available, through the public health system, within 50km of their nearest public hospital or health facility.
• Travel subsidy The PTSS travel subsidy covers a range of transport options including motor vehicle (driving), bus, train, ferry or airplane.  Approval is provided to the most clinically appropriate and cost-effective mode of transport available.
• Accommodation subsidy Patients can receive a subsidy for commercial or private accommodation.  The subsidy applies to short-term and long-term accommodation options, including relocation.  Patients eligible for the accommodation subsidy are required to pay for the first four nights of accommodation each financial year, unless they are a minor or a concession card holder.
• Escort subsidy Patients who require assistance when travelling can also apply for a subsidy for an escort to travel with them. For example, children or people with limited mobility or in need or oxygen or sedation.
• complete the Patient Registration Form (if not already registered)
• provide a Travel Referral Form from their specialist.

Patients who have travelled for specialist medical treatment within the last 12 months or did not have time to apply for a PTSS subsidy because they needed urgent treatment, can submit a retrospective application .

More information

Visit the Patient Travel Subsidy Scheme website.

Read a step-by-step guide to the PTSS application, booking and claims process .

• PTSS Guideline
• PTSS brochure
• PTSS brochure for Aboriginal and Torres Strait Islander communities

Forms and user guides

• Patient registration (Form A)
• Patient registration (Form A) user guide
• Travel referral (Form B)
• Travel referral (Form B) user guide
• Appointment attendance (Form C)
• Appointment attendance (Form C) user guide
• Accommodation confirmation (Form D)
• Repatriation request (Form E)
• Repatriation request (Form E) - Word document
• Assistance downloading the forms?

Back to top ( https://www.qld.gov.au/health/condition/health-consumer-information/patient-travel/patient-travel-subsidy-scheme%#top )

Patient Travel Subsidy Scheme (PTSS)

Patient registration form a, section a   (patient or guardian / carer to complete), section b   (patient or guardian / carer to complete),   * a medicare card number is required to be eligible for ptss, your personal information.

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© The State of Queensland 1995–2019

Queensland Government

Patient Travel Subsidy Scheme

The Patient Travel Subsidy Scheme (PTSS) is financial help for people who need specialist medical services not available in their local area.

If you live in a rural and remote area, and have to travel more than 50km to your local public hospital, you may be eligible. The subsidy can help with your travel and accommodation costs.

You can register for the Patient Travel Subsidy Scheme on the Queensland Government website or read more about the subsidies .

Last updated:  December 2022

Patient travel assistance

The Patient Travel Subsidy Scheme (PTSS) provides financial assistance for patients who are referred to specialist medical services not available at their local public hospital or health facility.

Eligible patients are able to apply for a subsidy to assist with travel and accommodation costs of accessing specialist medical services.

Patients approved for PTSS will receive a subsidy to attend the closest public hospital or health facility where the specialist medical treatment is available. Patients travelling to access private specialist services may be eligible for a subsidy if the service is not available within 50 kilometres of the patient’s closest public hospital or health facility.

For more information about PTSS please visit the PTSS website or contact your local Travel Service Team.

Patient travel subsidy scheme

Directive number: QH-HSD-050:2019

Effective date: 01 July 2023

Review date: 25 January 2026

Supersedes: Version 1.0

On this page:

Mandatory requirements

Related or governing legislation, policy and agreements, supporting documents, business area contact, approval and implementation, definitions of terms used in this directive, version control.

To administer the Patient Travel Subsidy Scheme (PTSS) consistently across Queensland and to optimise support to patients accessing healthcare services in an effective and efficient manner.

This directive applies to all Hospital and Health Services (HHSs).

• Accessibility—the scheme and information pertaining to the scheme shall be accessible (available and understandable) to staff and the public
• Consistency—the scheme is applied consistently across Queensland
• Efficiency—the scheme promotes the efficient use of public resources across Queensland
• Equity—the scheme facilitates equitable access to specialist healthcare services across Queensland
• Patient-centred approach—the health and wellbeing of patients is integral to the PTSS decision-making process and decisions are made with empathy
• Patient safety—the safety of patients is a key consideration in patient travel decisions
• Subsidy—the scheme does not cover full costs of travel and accommodation

HHSs shall achieve the following outcomes:

• Minimise unnecessary travel by patients through optimal use of alternatives, including telehealth where appropriate.
• Implement the PTSS in accordance with the protocol and guidelines issued by the Chief Executive (Director-General, Queensland Health).
• Assess and manage PTSS applications consistently with a patient-centred focus, facilitating equitable access to specialist healthcare services across Queensland.
• Administer the PTSS in a manner which elicits the necessary data and information to monitor compliance with the scheme.
• The first consideration when assessing an application shall be whether there is an alternative to travel, including consultation via telehealth where appropriate.
• A subsidy payment claim under the scheme shall be assessed and managed in accordance with the Protocol for Administration of the Patient Travel Subsidy Scheme and the Guideline for the Patient Travel Subsidy Scheme.
• HHSs shall have a documented process for administering the scheme that aligns with the Protocol for Administration of the Patient Travel Subsidy Scheme and the Guideline for the Patient Travel Subsidy Scheme.
• HHSs shall establish and maintain a procedure that ensures timely, accurate and consistent processing of claims. Payment of approved subsidies shall be made within 30 business days of all necessary documentation being submitted to the HHS.
• Financial recording and reporting shall be completed in accordance with the Funding and Reporting Guidelines , including the use of the appropriate general ledger codes for patient travel expenses in the Chart of Accounts.
• Compliance with this directive shall be reviewed no less than every 12 months through the service agreement process. The outcome of these reviews shall be shared with the department for analysis and quality improvement purposes.
• Hospital and Health Boards Act 2011
• Financial Accountability Act 2009
• Financial and Performance Management Standard 2009
• Protocol for Administration of the Patient Travel Subsidy Scheme QH‑HSDPTL‑050-1:2019
• Guideline for the Patient Travel Subsidy Scheme QH-HSDGDL-050-2:2019
• Funding and Reporting Guidelines
• Finance Branch, Corporate Service Division

Directive Custodian

Deputy Director-General, Corporate Services Division, Department of Health.

Approval by Chief Executive

Director-General, Queensland Health

Approval date: 25 January 2024

Issued under section 47 of the Hospital and Health Boards Act 2011.

Last updated: 12 February 2024

Victorian Patient Transport Assistance Scheme (VPTAS)

On this page, key messages, vptas claim form, translations of vptas guidelines and feedback documents now available, what is the vptas process, eligibility for vptas, contribute the first $100 each treatment year, travel assistance, accommodation, who can be an approved patient escort, the vptas claim form must be completed by an approved medical specialist, lodge the vptas claim form.

• The Victorian Patient Transport Assistance Scheme (VPTAS) provides financial assistance to eligible Victorians who must travel a long way for specialist medical treatment.
• VPTAS is a subsidy scheme and not intended to reimburse all costs associated with accessing specialist treatment.
• To be eligible, patients must live in a designated rural area and travel 100km one way or 500km per week to see a medical specialist. Full eligibility list and exclusions listed below.
• An approved medical specialist or authorised officer must sign the claim form.
• Payment of claims can take up to 6-8 weeks from receipt. All sections of the claim form must be fully completed to ensure your claim is able to be assessed.
• Please contact the VPTAS office on 1300 737 073 or [email protected] if you have any questions.

The VPTAS claim form is available for downloading below.

To receive direct payment by electronic funds transfer (EFT) of approved VPTAS transport and accommodation subsidies, a claimant's bank account information needs to be filled out in Section E of the claim form.

The Victorian Patient Transport Assistance Scheme's (VPTAS) guidelines and feedback policies are now available for download in 11 different community languages.

VPTAS guidelines

Translated resources are available at Health Translations External Link .

VPTAS feedback: complaints, compliments and reviews policy

To receive VPTAS assistance patients need to take the following steps:

• Check you are eligible.
• Understand what assistance is available.
• Review the claim form to understand and collect the necessary information.
• Fill in the VPTAS claim form.
• Have the VPTAS claim form signed by an approved medical specialist.
• Send the VPTAS form and required receipts/invoices to the VPTAS office.

The VPTAS guidelines provide details on eligibility. In summary, to be eligible for VPTAS patients must:

• be a Victorian resident
• live in a Department of Health & Human Services designated rural health region
• be receiving specialist medical treatment from a medical practitioner registered with Medicare Australia and recognised as a specialist in a particular specialty under the Health Insurance Act 1973 (Cwlth) as per Schedule 4 of the Health Insurance Regulations 1975
• need to travel more than 100 kilometres one way or an average of 500 kilometres a week for one or more weeks (travel distances can be determined using the Google® maps Get Directions function).

Patients are not eligible for VPTAS if they:

• participate in clinical trials or experimental treatments for medical research studies
• live in states or territories other than Victoria (unless they are a living organ donor to a Victorian patient)
• are away from their permanent place of residence when the treatment episode begins, such as when on holidays or while visiting friends or family either within Victoria or interstate
• are undertaking a journey to or from outside Australia for medical treatment
• are accessing allied health (for example, audiology, physiotherapy, podiatry, speech therapy)
• are accessing general practitioner (GP) services
• are eligible to claim assistance under another state or territory or from a registered benefit organisation including the Department of Veterans’ Affairs
• were injured in a motor vehicle accident and are covered by the Transport Accident Commission
• were injured at work and are covered by WorkSafe
• have received or claimed by way of compensation, damages or other payment in respect to the illness or injury being treated.

The scheme has a contribution threshold of $100 for non concession card holders. This contribution threshold is an administrative process that is applied at the start of each treatment year. Once this contribution threshold has been reached, non-concession card holder will be eligible to receive subsidy payments. A treatment year starts from the date of the first appointment with a specialist. There is no contribution threshold for concession card holders.

People who are eligible for travel support will receive:

• 21 cents per kilometre if a private car is used
• full economy-class fare reimbursements for public transport
• air travel reimbursement - only if the journey exceeds 350 kilometres one way and a commercial flight is used
• taxi travel reimbursement - only to or from the nearest public transport when there are no other transport options.

Only the direct route to and from the person's home address is covered. Any other travel is not included. Google® maps Get Directions is used to determine the total eligible travel distance.

Travelling by public transport

People who are travelling by public transport and using a myki card should register their myki with Public Transport Victoria. They can access their travel history online and print a tax invoice statement of travel, which can be included with their VPTAS claim form.

Travel is subsidised to the nearest specialist

The person's GP is expected to provide a referral to the closest specialist available. If they choose to travel to a different specialist, the subsidies will be worked out as if they were seeing the closest specialist.

Applicants may be able to receive accommodation assistance up to a maximum of $45.00 per night ($49.50 including GST). This may be available to the applicant and their approved escort if:

• they stay in commercial accommodation - that is, any accommodation that is registered as a business and has an Australian Business Number (ABN)
• the specialist completes the VPTAS claim form stating the number of nights of accommodation required
• the specialist approves that partner or carer can accompany the applicant (they must be 18 years of age or older).

When a patient is eligible for VPTAS, an approved patient escort is responsible for the patient’s transport and accommodation needs during treatment.

For further information regarding escorts, please refer to the VPTAS assessment guidelines below.

Section C of the VPTAS claim form is to be filled out by an approved medical specialist or an authorised officer on their behalf.

Who is an approved medical specialist?

An approved medical specialist is a medical practitioner registered with Medicare Australia and recognised as a specialist in a particular speciality under the Health Insurance Act 1973 (Cwlth) as per Schedule 4 of the Health Insurance Regulations 1975.

Who is an authorised officer?

An authorised officer is an individual who works with/for the approved medical specialist and can confirm the patient’s details and the approved medical specialist services received. An authorised officer can be a registrar, resident medical officer, intern, nurse, social worker, ward clerk or administration staff such as a receptionist. The authorised officer can sign a VPTAS claim form on behalf of the medical specialist. The medical specialist’s details must be provided.

Claimants should lodge the VPTAS claim by:

• submitting the completed VPTAS claim form no later than 12 months from the date of the first listed approved medical specialist service
• providing original receipts or tax invoices for travel and accommodation (petrol receipts are not required)
• completing the travel and accommodation diary within the claim form
• ensuring all information provided is true and correct
• making sure the medical specialist’s details are correctly completed on the claim form and the specialist or their authorising officer has signed the claim form.
• Mail claim form and original receipts to GPO Box 4057 Melbourne, VIC 3001

The claim lodgement date is the date the VPTAS office receives the completed claim form. The applicant should keep a photocopy of all receipts and documents, including the completed VPTAS claim form. Processing time and payment takes approximately six to eight weeks from the claim lodgement date. Payment will be made via electronic funds transfer (EFT) into the provided bank account detailed in Section E of the VPTAS claim form.

VPTAS Feedback - Complaints, compliments and reviews policy

VPTAS Feedback - Complaints, compliments and reviews policy provides assistance and advice for VPTAS consumers wishing to register a complaint, compliment or seeking a review of the outcome of their VPTAS claim form processing

Reviewed 21 March 2024

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Contact details

Victorian Patient Transport Assistance Scheme Department of Health

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Atherton Hospital - Patient Travel Subsidy Scheme

Patient transport

Opens 9am tomorrow

( https://www.qld.gov.au/health/services/travel/subsidies )

48 Jack Street ATHERTON QLD 4883

Opening times

9am – 12pm (noon)

Book an appointment

For information about this service, or to book an appointment, please call.

About this service

No appointment needed.

You don't need an appointment. Walk-ins accepted.

You won't need to pay.

Additional information

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QFinder 2.0

Tully hospital - patient travel subsidy scheme, also known as ptss, contact details.

Call for further information. Hours of operation maybe subject to change.

Eligibility

Charges and fees, accessibility and special requirements.

• Tactile ground sensor indicators
• Accessible building
• Accessible parking
• Accessible toilets
• Accessible telephone