iglu cruises britannia reviews

IgluCruise   Reviews

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Reviews 4.8.

44,069 total

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Booked a Family Cruise last year

Booked a Family Cruise last year For departure in may 2024 From Southampton to Fjords unfortunately we had a Death in the family a week before the cruise. Iglus were unhelpful, rude and did not help us to change the Dates or transfer the names As we didn't want to loose our hard earned money. This life Tragedy can happen to anybody anytime. Not only need we lost our £2200 and we also lost a Family member. We shall never book with Iglucruise again. Very poor service and cruel staff.

Date of experience : 18 April 2024

Katherine was a delight to deal with

Katherine was a delight to deal with. I tried to book online but I'm not hugely good at that+ my ' booking ' appeared on iglu database,hence Katherine kindly calling me back. Bish bash bosh before I knew it I was all booked up. Lovely girl. Great service. Thanks.

Date of experience : 27 April 2024

Zak helped us to make 2 bookings at the…

Zak helped us to make 2 bookings at the same time and talked us through the whole process so we knew exactly what we were booking.

Date of experience : 28 April 2024

Angela was extremely helpful on both…

Angela was extremely helpful on both occasions that I spoke to her. She rang me back as pre arranged. She advised me on what was the best deal, what information i would need to book and importantly she was not pushy. With her help I was able to sort a birthday surprise. Thank you

Date of experience : 08 April 2024

Liam couldn't have been more helpful…

Liam couldn't have been more helpful and patient, we had lots of questions but he took his time and answered all.

Very helpful

I’ve booked a cruise and stay and had lots of questions. Chris was extremely helpful in finding alternatives so I could make the best choices.

This is my 2nd year booking with Iglu

This is my 2nd year booking with Iglu. Both times their representatives have been extremely helpful pointing me towards benefits I didn’t know I could afford! Or even get! Iglu are my ‘go to’ site for cruises. Thank you.

Date of experience : 15 April 2024

Good experience

I contacted this company for a quote and had a speedy response from Mr Adam Walker . He was pleasant and answered my many questions. He walked me through everything ,Thank you Adam

Date of experience : 21 April 2024

Iona cruise

Friendly, helpful service. Peter was very knowledgeable and gave clear and honest advice. He called at the agreed time and listened to what we wanted before offering alternatives. Great service.

Date of experience : 24 April 2024

Lisa was extremely helpful and…

Lisa was extremely helpful and professional with dealing with my large block booking She was very friendly and sorted out everything I needed

An excellent experience booking a cruise

As always with Iglu I had an excellent experience booking a cruise. Derek was able to offer everything I had requested and made the booking very easy. Thank you Derek

Unsure of Iglu's own policy pricing in name changes

We have been trying to change a passenger name, but have had huge problems with customer services not actually knowing the cost to change a passenger name. We were told the cost by one person by email, when we then tried to pay via telephone, the person on the telephone disputed the cost and then had to check the cost with somebody else, we have e-mailed several times since to pay, and are still waiting for somebody who actually knows what the costing in their own policy, hence leaving us in limbo. It doesn't instil confidence in the company when things don't go to plan.

Phone line great, online, not so great

Lynn was very helpful and gave me honest advice on a couple of questions I had when I rang. She was 5 star The website however was continuously timing out, very annoying indeed and theoretically cost money , as online booking attracted a discount

Great booking with Glen & Seb they…

Great booking with Glen & Seb they secured a great price for a later booking with no problems at all, thanks guys

Friendly and helpful when I asked to…

Friendly and helpful when I asked to upgrade from a GC to a GB balcony so that we could guarantee NOT to be placed on promenade deck.

Date of experience : 20 April 2024

First class service from Iglu as usual

First class service from Iglu as usual, as well as from Amanda Bartle. Amanda was extremely helpful and patient. We wouldn't choose to go anywhere else.

Very helpful and well organised in booking P&O cruise , very knowledgeable and made sure we had everything we needed before finalising the booking Thank you 10/10 for service

Date of experience : 25 April 2024

A nightmare to book and pay online but…

A nightmare to book and pay online but Amanda was fantastic and took me through the process and we have made the booking !

Great service

Online selection was straightforward & as I'd saved my selection for later The Iglu rep called found me a better cabin & placed the booking. all very easy so thank you

Date of experience : 16 April 2024

Very pleased everything booked to my specifications

Dan was very helpful and sorted out my specific requirements for a hotel booking, and guided me through the choices available. Hotel and cruise now booked to my satisfaction and very quickly. A great experience today.

Suggested companies

Planet cruise, p&o cruises, cruise.co.uk.

IgluCruise   Reviews

In the Cruise Agency category

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Reviews 4.8.

44,069 total

Most relevant

Steven was attentive to our needs and…

Steven was attentive to our needs and very knowledgeable about the cruise

Date of experience : 19 April 2024

Jamie was very helpful and we will…

Jamie was very helpful and we will definitely use him again a credit to Iglu Cruises

Great customer service

It was a pleasure to speak to Sam at Iglu. He helped me to book my cabin and made it an easy procedure. I wish that all customer service agents were as friendly and as helpful as Sam. Good cruise deals.

Date of experience : 24 April 2024

So far so good

So far so good. Web site easy to navigate and all information available.

Just right. …

Found us exactly the type and position of cabin we were looking for. Saved us money compared with going direct to operator

Date of experience : 25 April 2024

The ease of booking through Iglu

The ease of booking through Iglu. Barbara was very efficient in helping us book. Would recommend to family & friends to book with Iglu.

Great Customer Service from your agent…

Great Customer Service from your agent Guy Barry, very knowledgeable and so so helpful

Date of experience : 26 April 2024

Jacob was very knowledgable helpful and…

Jacob was very knowledgable helpful and very friendly advisor. He made the whole experience enjoyable.

Date of experience : 08 April 2024

It is rare to be able to say that I…

It is rare to be able to say that I have been afforded such courtesy and helpful advice.

Mark was informative and very helpful…

Mark was informative and very helpful while booking this holiday. Nursing me through the process..Thankyou

Uncomplicated

Uncomplicated, very thorough. Very happy with the service. Ellie was a pleasure to deal with.

Date of experience : 18 April 2024

Great experience. Straight forward and easy

Spoke to Sam who was very efficient and friendly. Dealt with my query and took my booking. Very clear, very straight forward and very nice. I will definitely use Iglu again. Thanks Sam, couldn't fault him

Very helpful representative

Very helpful representative, talked me through the whole booking process. Dealt with my questions very efficiently.

Booking process good but then…

The initial booking process was very efficient but when I had a query after paying the deposit, despite two emails to the agent over a 7day period, I failed to get a response and had to contact customer services.

Cate was very pleasant and efficient…

Cate was very pleasant and efficient and helpful. Well done

Stuart was very helpful

Stuart was very helpful, friendly and made booking the cruise very easy.

Date of experience : 28 April 2024

Booking cruise …

I found Emma to be very professional and helped me sort out our cruise as we had changes to the original schedule and Emma was very helpful and understanding with changes would highly recommend

Much easier than booking on website

Nice to be able to chat with a person. Derek from Blackwood was extremely helpful

Date of experience : 27 April 2024

Holiday booking

Gave me all the relevant information I needed to know nothing was to much trouble

Very quick and easy to choose and book…

Very quick and easy to choose and book a solo cruise for 2025. Email received when I saved the quote. Easy to book. Excellent service

Suggested companies

Planet cruise, p&o cruises, cruise.co.uk.

IgluCruise   Reviews

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Reviews 4.8.

44,069 total

Most relevant

Claire was friendly and personable and…

Claire was friendly and personable and gave us speedy advice based on her obvious experience and knowledge base. She was able to clearly advise us and was punctual with returning our call. We are happy to call Claire the next time that we are planning a cruise. Thank you Claire.

Date of experience : April 28, 2024

Excellent customer service by call handler

We have just booked another cruise with IGLU for next year. The call handler (Chris) was very helpful and extremely knowledgeable and answered all our questions. We asked for a call back the following evening at a specific time and he called us back exactly when he said he would. We have always found IGLU to be reliable and consistent and have confidence in our bookings with them.

Date of experience : April 26, 2024

Lovely lady

The lady was very pleasant and looked up several enquiries about the holiday that I asked about. To be honest she was very good. My only complaint would be in the literature that was sent to me advertising the holiday was very misleading. Giving the impression that several things were included which were not. Very disappointing. Eg drinks package, Wi-Fi and cabin spend. One would expect on a 32 day cruise that these would be included. Please look at your marketing literature.

Date of experience : April 20, 2024

Iglu are the best.

I have booked our last 4 cruises with Iglu. I usually deal with Paul Bowley. He is always very efficient and offers very good objective advice regarding the different cruise companies. He is very responsive and always gets back to me quickly. Plus so far no one has beaten Iglu on price.

Date of experience : April 27, 2024

Very helpful staff

I was booking our cruise online and had an issue with a discount code so rang Iglu and spoke to a very polite and extremely helpful man called Mark Williams who took over my booking and sorted the problem. Very pleased with the whole process and great to speak with a pleasant helpful person . Thanks

Sent me several emails stating the the…

Sent me several emails stating the the offers contained within were combinable. Booked a cruise on this basis but have not received the added discount. Emailed Iglu and they replied stating the offer was NOT combinable????. Questioned this TWICE and second email disappeared into a black hole as soon as you point out the offers were in fact combinable. Looks like I will have to resort to legal proceedings to get what I was promised.

Date of experience : April 18, 2024

David O’Donnell has always been great…

David O’Donnell has always been great with us lovely person always there to sort out our holiday when ever we need it we will always deal with David as we have done from the get go Thanks David for all your help over the years 👍🏻

Great experience, easy booking.

Great experience, easy booking. Molly- Mae was patient while we explored all the cabin options and prices. Really helpful, very excited to go on our cruise in February 2025,total confidence in Iglu and their staff.

Booking through Iglu with Glen

Booking through Iglu with Glen, saved us a huge chunk compared to booking direct. Glen helped at every stage of the process and put our minds at rest regrading connecting flights.

We have used Iglu on many occasions

We have used Iglu on many occasions, and always found your attention second to none, we have a cruise booked over Christmas with PO, and have just booked Celebrity cruises to the med from Barcelona in Sept, both booked through Iglu. Many thanks to Leanne who helped us with our booking today. Regards M Rhodes

Booking for Golden Wedding

Excellent booking online very straight forward and good price, I did make one mistake which when I rang the following day nothing was too much trouble for Jess and she sorted out the problem very quickly and efficiently excellent customer service by her. Would recommend.

Excellent customer service

Excellent customer service. Our consultant, Amber, was extremely informative and knowledgeable on the countries we wanted to visit and how we could make the best of flights, hotels, cabins etc. very friendly and efficient. Often a rare commodity these days.

Chris Walton the travel consultant was…excellent booking process

Chris Walton the travel consultant was very patient and helpful with all aspects of our inquiry about a cruise we were interested in. After discussing all aspects of the cruise we went ahead and booked it.We were happy at the end and felt he was happy himself that we were able to go ahead with the booking without any pressure on us.

Date of experience : April 16, 2024

Ive booked with iglu cruise over the…

Ive booked with iglu cruise over the years allways get a great deal i like the way u can pay it off and time to do it at no extrs charge thanks a million

Easy to book and without any issues.

Booked 4 cruises from Iglu already including a fly cruise and three UK departures. Recently booked one for May 24 and one is Apr 25. Booking online have already been straight forward and if I do have questions after booking, they responded in good timeframe. Would recommend others.

I asked for a quote and had an instant…

I asked for a quote and had an instant reply, received a phone call the next day and was really easy to book the holiday. Danielle from the sales team was extremely helpful and polite, would recommend IgluCruise.

great service and my go to place

Easy to contact, friendly and helpful. Was very patient while we shared information and spoke amongst ourselves at home. Have used a number of times and will definitely use again. Recommended and my first port if call when searching for a cruise

So easy to book a cruise with Iglu

The call to Iglu was answered within 3 rings and the agent (Adam) was helpful and friendly from the outset. He answered all my queries regarding the cruise and stateroom that were interested in, and ultimately chose. (Yacht Club suite15014) Everything was completed and emailed to me whilst I was on the phone, including the discount we negotiated with him. Overall I couldn't fault the service.

Date of experience : April 25, 2024

Great Experience

The agent we dealt with was well informed and super helpful making the booking process easy to complete. He even phoned us back after we had finalised the booking to update information we needed.

Web search is great we found cruise

Web search is great we found cruise we wanted easily at a good price, follow from Sam at Iglu very helpful and a good experience.

Suggested companies

Planet cruise, p&o cruises, cruise.co.uk.

IgluCruise   Reviews

In the Cruise agency category

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Company activity See all

Write a review

Reviews 4.8.

44,069 total

Most relevant

Very professional and answered all…

Very professional and answered all questions we had regarding our cruise.

Date of experience : 27 April 2024

Mark was really knowledgeable and…

Mark was really knowledgeable and helped us plan our holiday to Alaska.

Date of experience : 25 April 2024

General enquiry

General enquiry I would not call my experience great but just satisfactory as most General enquiry should be

Date of experience : 21 April 2024

Easy to book

Easy to book, good offers and helpful customer service team 🙂

Date of experience : 20 April 2024

Claire was very informative and…

Claire was very informative and concise. Booking made easy.

Easy booking

An easy booking process and helpful people.

Date of experience : 28 April 2024

Exceptional Service from Ellie - Highly Recommend

Our experience with Iglu Cruise, particularly with the assistance of Ellie, has been consistently exceptional. This marks our second time booking an MSC cruise through Iglu. Planning a cruise for a group of 11 people with varying preferences and room options can be challenging, but Ellie navigated the process with grace and expertise. Despite the complexities involved, Ellie patiently accommodated every request and provided prompt responses to our inquiries. Ellie's commitment to customer satisfaction is truly commendable. Not only did she ensure that our preferences were met, but she also went the extra mile to secure us a superb deal, ensuring that we received the best value for our money. We are incredibly grateful for Ellie's exceptional service and for the seamless experience provided by Iglu Cruise. Thanks to Ellie's efforts, our upcoming cruise promises to be unforgettable, and we eagerly anticipate our journey. For anyone seeking personalised and attentive service, I highly recommend Iglu Cruise, especially with Ellie's assistance. Thank you, Ellie, and the Iglu Cruise team, for consistently delivering exceptional service and exceeding our expectations.

Very helpful,good clear advice,helpful…

Very helpful,good clear advice,helpful with any question and nice to talk to

Date of experience : 23 April 2024

Isaac was very helpful & informative…

Isaac was very helpful & informative throughout out the whole booking process

Spice Route …

Dealt with by Jennifer and William both very efficient and helpful gave me confidence that the booking would be handled efficiently.

Date of experience : 24 April 2024

Glenn was extremely knowledgable about…

Glenn was extremely knowledgable about our cruise, cant that him enough

Experience of booking holiday

Easy to access, great selection of cruises yo choose from. When booked emailed instantly. Will book again.

Date of experience : 15 April 2024

Lyn was extremely helpful and fast at…

Lyn was extremely helpful and fast at completing exactly what I needed .

Great Customer Service from Derek at…

Great Customer Service from Derek at Iglu Cruises, so polite and understanding x

Took the time to find me the right…

Took the time to find me the right cabin, and all options explained and broken down

Pleasant and competent service

We recently booked a cruise via Iglu and were given excellent service by their representative Sarah Savage

Great booking with Jon today also…

Great booking with Jon today also Danielle in the week , made everything so easy

Date of experience : 26 April 2024

Very helpful agent

Very helpful agent, explained options well and actual booking process was done efficiently

Excellent customer service from…

Excellent customer service from Kareena. Clear and concise information happy to answer any questions and very knowledgeable. Thankyou

Agent Karena Stafford was really…helpful with useful knowledge

Agent Karena Stafford was really helpful and patient throughout the booking process

Date of experience : 17 April 2024

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Iglu cruise - mis-sold holiday. Do not book with Iglu! - Cruises Forum

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Mis-sold a holiday, be very careful when booking!

We finished work and were going out to celebrate and we get an email from Antony informing us that there is no availability and that he will check in the morning. This is after confirming several times and taking full payment.

His supervisor (Dan) was so unhelpful and we are heart broken, as we were promised a holiday and told the booking was confirmed, together with giving full payment. Dan then tried to mis-sell by saying if there is a downgrade available he will book that for us, at a similar price or more! The balcony I informed him is still showing available on the Igloo site despite Celebrity's own website not showing availability.

Agents are mis-selling holidays so be very careful when booking. Iglu agents book you to get their sales numbers up and when I asked for it to be escalated at Director level, it was refused by Dan. Will be taking this to ABTA and Trading standards to expose them.

25 replies to this topic

First of all I have to say I am not at all surprised you were lied to, although I am very disappointed that it happened to you. If I were you I would immediately tell me card provider what happened, emphasising that you have paid for a holiday that they cannot provide.

From this point on do not expose yourself to the possibility of sales staff lying to you over the phone. I suspect you are correct that they have targets to meet, bonuses and so on which serve to motivate some of them to get your money at all costs. And they know ful well that if it's not in writing anything they said is pretty much worthless.

Once you have your money back you can start again. Book online so you can take screenshots or in person where you can get print outs.

I am really sorry you have had a bad experience but hopefully you can turn this into something more positive which will benefit you going forward.

I had a run in with a TA who was 'tardy with a refund. Various excuses given.

Eventually I asked, very politely, for the name of the company secretary and when asked why I needed such information I told them it was a formality for the claim from the Small Claims Court ...

Less than a week later I received the refund.

Coincidence of course.😏

This post has been removed at the author's request.

Is Iglu still in ABTA? Many companies were starting to 'opt out' to avoid the ABTA regulations? The website is somewhat vague.

It is my understanding that ABTA has no legțal enforcement and membership is voluntary. They are a bit toothless

I stand to be corrected.

This has got to be a claim for Section 75 Consumer credit act if you paid by credit card!

Please say you paid by credit not debit card🤞

Just found out you can attempt to claim your money from bank if you paid debit card by “Chargeback”.

Covered by Visa, Mastercard and American Express but it is not a legal requirement like Section 75 of consumers act, so will be entirely up to your banks discretion

One fly in the ointment as far as a S75 goes. It may be down to the bank but ...

I had a large refund on my CC which was all 'credit' on the card as the balance was previously zero.

My bank said that I could not transfer the credit money from the CC to my current account?

Odd if you ask me.

I guess it depends on who you have your credit card with then, mine was transferred with just one phone call.

“ Surely the ‘cooling off period’ is still a route for you to follow if you get the finger out?”

What cooling off period do you mean WSG?

"What cooling off period do you mean WSG?"

I'm looking forward to his answer!

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iglu cruises 2023 reviews