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Royal Caribbean makes it easier to use future cruise credits

Got a future cruise credit from a canceled cruise with Royal Caribbean that you're having trouble spending? The cruise line just made it easier to recoup the entire credit amount by letting travelers use any leftover credit to pay for onboard expenses on their cruise.

The cruise line announced its updated policy to travel agents on Wednesday, as first reported on the RoyalCaribbeanBlog .

For cruise news, reviews and tips, sign up for TPG's cruise newsletter .

Many travelers still hold future cruise credit , which they received when their booked cruises were canceled during the pandemic when the cruise industry shut down for more than a year.

They soon discovered that it was not always a simple matter to find a replacement cruise priced the same, down to the penny, as the original booking and credit amount. Some cruisers had to pay the balance in cash; others booked a cruise for less than the amount of the credit, ending up with a small remainder.

Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. Travelers would have to book a second cruise (and pay the majority out of pocket) or forfeit some of the money they paid. Neither option was ideal for Royal Caribbean's customers.

Now with the change in policy, when cruisers use their future cruise credits to book sailings, any remaining credit will be transferred into onboard credit.

"Starting today, for qualifying bookings and certificates, Royal Caribbean will convert any remaining balance from Future Cruise Credit into Onboard Credits instantly," the company said in a statement emailed to TPG. "This means that any value left at the time of redemption is automatically added as a refundable onboard credit for FCCs redeemed in full."

This new credit can be used to pay for onboard purchases, such as drinks, spa treatments, shore excursions and meals in extra-fee restaurants. (Future cruise credits historically could only be used to pay cruise fares and nothing else.)

This is a much better option for cruisers. It gives them the flexibility to cover a variety of purchases with the unused credit, so it's easier to use up the total amount. Plus, the onboard credit is refundable, according to Royal Caribbean, so should travelers manage not to spend it all, they'll get the remainder back.

The line notes that this policy change applies only to bookings originally made in U.S. dollars and for Cruise with Confidence or Global Suspension certificates of credit.

Related: Cruise onboard credit: What it is, where to get it and how to spend it

Earlier in the industry's post-pandemic recovery, future cruise credits caused much grumbling among cruise fans. They felt forced to use the credit before they felt comfortable traveling again (or before they could cruise again, if they were not vaccinated) — or lose it. Also, if they rebooked a cruise using the credit and the second cruise was canceled, they were no longer able to request a refund in cash.

Earlier this year, according to the RoyalCaribbeanBlog, the cruise line made another passenger-friendly change. It got rid of expiration dates on all future credits offered under its Cruise With Confidence program. This now-defunct program allowed passengers to cancel cruises at the last minute without penalty when the line first returned to cruising after the pandemic-induced shutdown.

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Royal Caribbean® Visa Signature® Credit Card

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Online Offer: 25,000 MyCruise ® bonus points, worth $250 in onboard credit

after making a qualifying transaction within 90 days of opening your account

Card Details

Earn mycruise ® points.

2 MyCruise points for every $1 spent on qualifying purchases with Royal Caribbean ® and our sister brands, Celebrity Cruises ® and Silversea ®

1 MyCruise point for every $1 spent on all other purchases.

Online Offer: 25,000 MyCruise ® bonus points

25,000 bonus points after making at least $1,000 in purchases in the first 90 days of your account opening. Valued at $250 onboard credit.

Airfare discount

$50 Discount on Royal Caribbean's Air2Sea program after making at least $3,500 in card purchases within the first 90 days of account opening

No annual fee † and no foreign transaction fees †

Enjoy no annual fee and no foreign transaction fees while earning MyCruise ® rewards toward onboard credits, cruise discounts, upgrades and cruise vacations

A sea of rewards

Redeem your points toward cruise upgrades & discounts, cruise vacations, onboard credits to use anyway you'd like – specialty restaurants, shore excursions, in the shops or at the spa

Interest Rates & Fees Summary †

Introductory apr, standard apr.

19.24% - 29.24%

Balance Transfer Fee

of each transaction †

† Please see Terms and Conditions for rate, fee and other cost information, as well as an explanation of payment allocation. All terms may be subject to change.

Note: minimum payments are applied to lower-interest balances first. Additional payments are applied to higher-interest balances first.

2 MyCruise ® points for every $1 spent on qualifying purchases with Royal Caribbean ® and our sister brands, Celebrity Cruises ® and Silversea ® .

1 MyCruise ® point for every $1 spent on all other purchases.

Security & Features

Stay protected, contactless chip technology, balance connect ® for overdraft protection, paperless statement option, digital wallet technology, online & mobile banking, account alerts, fico ® score.

Now, when you opt-in you can access your FICO ® Score updated monthly for free, within your Mobile Banking app or in Online Banking. FICO ® Score Program . The FICO ® Score Program is for educational purposes and for your non-commercial, personal use. This benefit is available only for primary cardholders with an open and active consumer credit card account who have a FICO ® Score available. The feature is accessible through Online Banking, the Mobile website, and the Mobile Banking app for iPhone and Android devices. FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries. Data connection required. Wireless carrier fees may apply." data-footnote="ADDITIONAL_BENEFITS_FOOTNOTE_07" aria-label="Footnote 5"> Footnote [5] Learn More   about Free FICO Credit Score opens in a new window

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Shareholder Benefits

This exclusive benefit offer is reserved solely for shareholders owning a minimum of 100 shares of Royal Caribbean Group (NYSE: RCL) at time of sailing.

$1,000 Onboard Credit per Stateroom on a World Cruise

$250 Onboard Credit per Stateroom on Sailings of 14 or more nights.

$100 Onboard Credit per Stateroom on Sailings of 6-13 nights.

$50 Onboard Credit per Stateroom on Sailings of 5 nights or less.

• Applicable on any eligible Royal Caribbean International, Celebrity Cruises or Silversea Cruises sailing.
• Excludes any charter or Galapagos sailings.

To complete your Shareholder Onboard Credit Offer Request electronically click here .

You can complete your Shareholder Onboard Credit Request for Silversea Cruises here .

Requests should be received in our office approximately 2-3 weeks prior to your sail date.

The benefit is only available for the stateroom in which the shareholder (with a minimum of 100 shares) is sailing. Onboard credit is applied on a per stateroom basis, double occupancy. Only one shareholder credit per stateroom on any one sailing. If shares are held jointly, 100 shares are required for each onboard credit request on any one sailing.

Yes, you may request this benefit multiple times-as often as you sail on Royal Caribbean International, Celebrity Cruises or Silversea Cruises. (excludes any charter or Galapagos sailings)

Benefit is non-transferable and not available to employees of Royal Caribbean Group or its subsidiaries and affiliates. Benefit cannot be redeemed for chartered sailings, any Galapagos sailings or complimentary sailings.

No. Benefit is non-transferable. Only the stateroom that the shareholder is traveling in will be eligible for the onboard credit.

Shareholder benefit offer applies to bookings made on or after June 1, 2023. Onboard credit is applied on a per stateroom basis; double occupancy, one shareholder credit per stateroom, and one credit per shareholder per sailing. If you are requesting shareholder onboard credit for two or more separate staterooms and shares are held jointly, a minimum of 100 shares per stateroom booked must be held. Single guests paying 200% of applicable fare receive full onboard credit value. Onboard credit may not be used for onboard service charges or pre-purchased activities. Any unused credit after the final night of the sailing shall be forfeited and is not redeemable for cash. Notwithstanding the foregoing, World Cruise onboard credit benefit may be used for shore excursions and, if unused, may be refunded upon request to the shareholder’s original form of payment. Benefit is non-transferable and not available to employees of Royal Caribbean Group or its subsidiaries and affiliates. Benefit cannot be redeemed for chartered sailings, complimentary sailings or Galapagos sailings. The shareholder must own the Royal Caribbean Group (NYSE: RCL) stock at time of sailing. Onboard credit is calculated in US dollars except on sailings where the onboard currency used is a foreign currency (in which case the onboard credit will be converted at a currency exchange rate determined by the cruise line). Onboard credit amount is credited to shareholder’s stateroom folio at time of sailing. Other terms and conditions may apply. Prices and offers are subject to availability and change without notice, capacity controlled, and may be withdrawn at any time.

You can download the Shareholder Benefits PDF  here .

You can complete your Shareholder Onboard Credit Offer Request electronically here .

Email us at [email protected]

For Silversea Cruises Email us at [email protected]

Cautionary Statement Concerning Forward-Looking Statements

Certain statements in this release relating to, among other things, our future performance estimates, forecasts and projections constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to: statements regarding revenues, costs and financial results for 2020 and beyond. Words such as “anticipate,” “believe,” “could,” “driving,” “estimate,” “expect,” “goal,” “intend,” “may,” “plan,” “project,” “seek,” “should,” “will,” “would,” “considering”, and similar expressions are intended to help identify forward-looking statements. Forward-looking statements reflect management’s current expectations, are based on judgments, are inherently uncertain and are subject to risks, uncertainties and other factors, which could cause our actual results, performance or achievements to differ materially from the future results, performance or achievements expressed or implied in those forward-looking statements. Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service.

In addition, many of these risks and uncertainties are currently heightened by and will continue to be heightened by, or in the future may be heightened by, the COVID-19 pandemic. It is not possible to predict or identify all such risks.

More information about factors that could affect our operating results is included under the caption “Risk Factors” in our most recent quarterly report on Form 10-Q, as well as our other filings with the SEC, and the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our most recent annual report on Form 10-K, copies of which may be obtained by visiting our Investor Relations website at www.rclinvestor.com or the SEC’s website at www.sec.gov . Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to us on the date hereof. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Royal Caribbean cruise cancels voyage to Alaska after the guests already boarded

• Updated: May. 06, 2024, 11:25 a.m. |
• Published: May. 06, 2024, 11:05 a.m.

A Royal Caribbean cruise to Alaska was scrapped after guests already boarded the ship. TNS

• Katherine Rodriguez | NJ Advance Media for NJ.com

A Royal Caribbean cruise to Alaska was scrapped after guests had already boarded the ship.

The ship, “Radiance of the Seas,” had been experiencing some propulsion issues , causing the cruise liner to shorten and eventually cancel the weeklong itinerary through Alaska.

The cruise was initially planned to set sail from Vancouver, but the cruise liner announced it would remain in port for two days before setting sail. But then, the captain announced Saturday afternoon that guests would need to disembark the ship by Sunday at 4 p.m.

“Due to a technical issue, we have made the difficult decision to cancel the April 26 sailing,” a Royal Caribbean spokesperson said in an emailed statement . “Guests will receive a full refund and 100% future cruise credit, and have been notified directly.”

Guests on board the cruise had mixed reactions.

“While I’m still very sad I didn’t get to see Alaska this year, I believe I’ll have another opportunity to go, and this cancellation provided an additional opportunity to get to know Vancouver, which is truly a very cool city,” one passenger wrote on the Royal Caribbean blog.

Another passenger, however, said she doesn’t think she’ll use Royal Caribbean the next time she goes to Alaska.

“I would like to go to Alaska,” passenger Charlene Chong told USA Today. “I’m not sure if I want to go with them.”

This isn’t the first time a Royal Caribbean cruise has had to change its itinerary recently.

The cruise liner stopped ships from docking at a private island port in Haiti due to ongoing violence in the region.

This decision by Royal Caribbean to change the itinerary on that cruise came after the U.S. issued a warning to tourists to avoid traveling to Haiti at this time due to an increase in gang-related violence.

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Katherine Rodriguez can be reached at [email protected] . Have a tip? Tell us at nj.com/tips .

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A cruise to nowhere: Royal Caribbean sailing canceled after guests boarded

A Royal Caribbean International Alaska voyage became a cruise to nowhere over the weekend, with the line canceling the sailing after guests had already boarded.

The cruise line’s Radiance of the Seas ship experienced propulsion issues, forcing it to shorten and eventually scrap the weeklong itinerary, according to notices shared with guests. The sailing was originally set to depart from Vancouver on Friday.

Charlene Chong, who was on board with her husband, their 3-year and 11-month-old children, and her parents, said passengers were notified Saturday afternoon that the cruise was canceled. The 34-year-old teacher and her husband previously took a cruise for their honeymoon, but this marked their first trip with Royal Caribbean.

“My parents had wanted to go to Alaska for a really long time,” said Chong, who lives in Vancouver.

The cruise line warned guests several days before boarding that the ship had a “technical issue with its propulsion system,” according to an email sent to passengers that Chong shared with USA TODAY. The line later pushed the departure back by two days to allow more time for repairs.

Royal Caribbean said boarding would proceed as planned but that the terminal would close Friday evening due to U.S. Customs and Border Protection rules. Passengers would not be able to leave until the ship arrived at Icy Strait Point.

“We were going stir crazy a little bit,” said Chong.

Royal Caribbean gave guests onboard credit worth two days of their fare, a future cruise credit of the same amount, complimentary drinks and other compensation, another email said.

According to Chong, the ship sailed toward a nearby cargo port, but the captain announced Saturday afternoon that the sailing could not proceed and that guests would need to disembark by Sunday at 4 p.m. Chong said she and her family were “lucky” they were local, but she saw other guests scrambling to change their flights and find accommodations.

Your cruise was canceled: Now what?

“We understand the disappointment due to this unfortunate turn of events,” the cruise line said in a letter shared with guests. “We truly extend our sincerest apologies for the continued unforeseen disruptions to your vacation.”

Royal Caribbean gave them their money back as onboard credit with any remaining amount refunded, increased their future cruise credit to 100% of their fare and kept its open-bar policy for the remaining time on board. The line also offered to reimburse trip change fees up to $250 for guests traveling domestically and $400 for international travel and additional reimbursements for hotel and transportation costs, among other compensation.

“Due to a technical issue, we have made the difficult decision to cancel the April 26 sailing," a Royal Caribbean spokesperson said in an emailed statement. "Guests will receive a full refund and 100% future cruise credit, and have been notified directly.” The spokesperson did not comment on the specifics of Chong's experience.

The ship will resume service for its May 3 sailing.

After they got home, Chong and her family booked a trip to Mexico instead – though her parents decided not to join as they were “a bit exhausted by the whole ordeal.” For now, she’s not inclined to use the future cruise credit. “I would like to go to Alaska,” she said. “I'm not sure if I want to go with them.”

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville, Tennessee. You can reach him at [email protected].

Royal Caribbean to hire thousands to keep up with record cruise demand - report

solar737/iStock Editorial via Getty Images

Royal Caribbean ( NYSE: RCL ) is in talks with tourism boards and port operators worldwide to hire thousands of people as it faces record cruise demand, Reuters reported.

The cruise operator is planning to recruit about 10,000 workers this year as it adds three new ships to its fleet. Royal Caribbean ( RCL ) is in talks with port authorities in the British Virgin Islands and St. Maarten, as well as the Gambia Tourism Board.

The company and its rival Carnival ( CCL ) also reached out to the Caribbean Maritime University in Jamaica to increase short-term certification courses to train more potential workers.

The company's sea-based workforce at the end of 2023 stood at around 88,700, while its land-based full-time staff totaled around 9,500.

Demand for cruises is on the rise, with Royal Caribbean's ( RCL ) bookings surging to record levels in Q1 despite higher ticket pricing. Consumer spending onboard and pre-cruise purchases have also been strong, leading to the company raising its guidance .

Shares of Royal Caribbean ( RCL ) have gained 52% in the last six months, while Carnival ( CCL ) climbed 12% .

More on Royal Caribbean Cruises

• Royal Caribbean Keeps Delivering - Fade The Rally Before Adding
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Princess is launching an all-inclusive, 4-month, around-the-world cruise for $20,000— see what it'll be like

• Princess Cruises announced a 114-day  world cruise to 52 destinations in 2026, starting at $20,000 per person. 
• Guests who book early would get a free, all-inclusive package, a first for Princess' global itineraries.
• Extended and all-inclusive cruises have emerged as big trends in the vacation industry.

Princess Cruise's new around-the-world voyage will hit two vacation trends in one itinerary.

In January 2026, the company says its Coral Princess will embark on a 114-day cruise to 52 ports in 28 countries and six continents — more destinations than any of its previous global sailings .

It's the Carnival Corp brand's latest appeal to the extended cruising trend . But it's not the only fad this four-month vacation is targeting.

The sailing, which starts at $20,000 per person, also marks the first time Princess is offering a complimentary all-inclusive package as a way to entice early bookings.

Ultra-long and all-inclusive cruises have emerged as big trends in the industry.

Regent Seven Seas, Azamara, and Oceania's 2024 around-the-world cruises all sold out before departing in January. The former was fully booked within three hours, while every cabin on the latter was called for in 30 minutes.

Besides being high-end, these three companies share one commonality: some level of all-inclusiveness , as is common with premium cruise lines.

Mass-market cruise companies rarely go the all-inclusive route.

Princess, Royal Caribbean, and Norwegian are generally beloved for their affordability.

But if you want to experience all their ships have to offer, be prepared to face a list of up-charged amenities like pay-to-play rides and specialty restaurants . After all, there's a reason their base fares are much cheaper than their increasingly popular ultra-luxury, all-inclusive counterparts.

But Princess has been increasingly vying for a slice of the luxury cruiser pie.

The cruise line says guests who book its 2026 world cruise early (that is, by the end of October) will receive its most inclusive Princess Premier package for free. The perk — launched two years ago — covers amenities that typically have a fee, like WiFi, premium drinks, some specialty restaurants, and workout classes.

Travelers who reserve one of the ship's high-end cabins by the same deadline would also receive complimentary airport transfers and airfare, services normally exclusively offered by luxury cruise lines .

The itinerary would have two roundtrip embarkation options: Fort. Lauderdale, Florida, on January 5, 2026, or Los Angeles 16 days later.

From there, the 2,000-guest Coral Princess would sail more than 35,000 nautical miles to ports in North America, the Pacific Islands, New Zealand and Australia, Asia, the Mediterranean, Europe, and Central and South America.

It wouldn't be Princess' longest voyage — that title goes to its 116-day world cruise in 2025 — but it would be one of its most destination-heavy.

While two days longer, next year's around-the-world cruise would hit six fewer ports and four fewer countries than its 2026 counterpart.

According to the itinerary, about half of the 2026 voyage consists of sea days.

That's a lot of time on the water with no land in sight. Luckily, travelers can keep themselves entertained by attending lectures and programs related to the destinations, leisuring around the adult-only lounge, or taking a dip in Coral Princess' four pools.

The 21-year-old ship also has 10 places to grab a bite, although the Italian and steakhouse restaurants are considered specialty. Premier is the cruise line's most inclusive package, but it only includes 16 free dinners at these upcharge restaurants, paced once a week.

Princess is still a mass-market cruise line, after all.

The company has been increasingly dangling its inclusive package as a big perk.

The company says its two-month-old Sun Princess will debut in the US in October with its first-ever Sanctuary Collection . Travelers who splurge on these expensive and luxurious accommodations would be rewarded with two major benefits: a private lounge and Princess Premier.

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