travel counsellors number

Netherlands
United Arab Emirates
United Kingdom

Unforgettable adventures, unequalled service

Imagine your own personal travel consultant, crafting your perfect holiday and guiding you every step of the way. That’s what we provide. And that’s what makes for remarkable travel experiences and memories that will last a lifetime.

Keep up to date with all the latest travel advice

Click here to discover how we want to make a positive difference when we travel

Head to our blog for the news and stories to inspire your next holiday

View a selection of our latest holiday savings and availability

Why book with us

We put people above all else.

With people at the heart of everything we do, we’re redefining travel management. Our community of trusted independent Travel Counsellors all share a passion for making every element of your travel experience completely personal to you. And unlike with other tour operators, we’re with you every step of the way.

Find out more

You're free to travel with confidence

We know that holidays are happier when you have confidence that everything is taken care of. When you book with your personal Travel Counsellor, you can rest easy knowing you have the choice, flexibility and financial protection needed to enjoy every second of that well-earned break or business trip.

Inspiration

What type of holiday are you looking for.

Family Friendly

Honeymoons & Weddings

Creating moments that matter

For us, the best feeling is when our customers share personal memories of their unforgettable holidays - it makes all the work worthwhile.

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Destinations

The world is yours. Where can we take you?

Customer stories...

Sent in by thandeka nodada.

Pretoria, 18/04/2024

For Travel Counsellor

Dasha van Zijl

Sent in by Jaques Beukes

Johannesburg, 17/04/2024

Kerith Hulme

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Johannesburg, 16/04/2024

Michelle Kaye

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Johannesburg, 15/04/2024

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South Africa, 13/04/2024

Debbie Taylor

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Johannesburg, 12/04/2024

Marion Pearson

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Johannesburg, 11/04/2024

Marianda Maritz

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BEDFORD, 11/04/2024

Margot Speed

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Cape Town, 10/04/2024

Melissa Ridley

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George, 09/04/2024

Angela Weideman

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Bryanston, 09/04/2024

Fleur Steenkamp

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Robertson, 09/04/2024

Jaenette Struwig

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Netherlands , 09/04/2024

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Paarl, 09/04/2024

Sent in by Mias Van Jaarsveld

Cape Town, 09/04/2024

Sent in by Nicky Horn

Johannesburg, 08/04/2024

Lyndill Cilliers

Find your personal Travel Counsellor

We have more than 1,900 independent Travel Counsellors worldwide, each with the expertise and passion to create your perfect trip and take care of every detail, every step of your journey.

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Travel Counsellors Reviews

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Reviews 5.0.

6,980 total

Most relevant

I had a great experience working with Amelia Snare on my recent holiday to Malaysia. Initially she gave me options across 3 destinations and I chose Malaysia as it was on my bucket list. Amelia mapped out a 9 day itinerary which was ideal and so it was super easy to book. During the holiday I can honestly say I didn't encounter one single issue. Everything was just easy and simple. The TC App has everything you need and it's so well laid out. I've already booked another trip to Singapore and South Korea. I can't wait!

Date of experience : 05 April 2024

Always a great service.

Clare always helps us pull together a fabulous holiday and she simply thinks of everything. If plans change or issues arise she calmly and professionally gets to grips with the problem and has an answer for us.

Date of experience : 20 April 2024

ANGELA VISCIANO

ANGELA VISCIANO - Travel Counsellors Cannot recommend the lovely Angela Visciano highly enough. She has been helping me plan a holiday to Sardinia. Angela provided a great selection of villas, along with associated flights and car hire. She is a true professional, extremely knowledgeable and a real pleasure to work with. I wouldn’t hesitate to use Angela again in the future. Thank you so much.

Magical trip to Disney World in Florida

We just returned from the most incredible magical holiday to DISNEY WORLD in Florida, and it was utterly amazing from start to finish. Zoe checked on us throughout the trip, at every milestone and came with our tickets neatly organised and printed and 2 personalised Disney presents. We could not have been more grateful for the special touch. The holiday itself was flawless. 5 nights in Animal Kingdom with a free upgrade to a Savannah View. 2 nights at Loewes Royal Pacific which was incredible with Express passes to Universal Studios. Then 7 nights in a villa on the Encore resort. Planned to perfection! Zoe came up with the itinerary idea and the hotels were her suggestions. I will definitely use her again, as we have done before!

Date of experience : 02 April 2024

Highly recommend

We would highly recommend Travel Counsellors and Michelle Gammon in particular who worked with us to plan a 6 week trip in South East Asia. Michelle was professional and friendly and very knowledgeable. She helped us to plan our perfect itinerary and ensured any queries we had were resolved. During the trip Michelle was on hand to help us too which meant we could focus on enjoying our holiday. The accommodation which we were recommended were all of a very good quality and all of our internal flights and travel was well organised. I wouldn’t hesitate to use Travel Counsellors and Michelle again and would recommend them to anyone planning a holiday.

Date of experience : 16 April 2024

Michelle Hyland has been amazing with…

Michelle Hyland has been amazing with our holiday booked in Lanzarote . She arranged our Villa . This was perfect with all we asked for . Our flights were arrange with good times and seats booked too . We felt at ease knowing Michelle is at the end of the phone if we needed help We contacted Michelle when leaving the villa was 10am and our flight wasnt until 20.20 so we ask Michelle if there was a possibility of a later time we could leave. This Michelle arranged so easily and made life so much easier. Thank you Michelle I thoroughly recommend Michelle for all your travelling holidays /journeys .

Date of experience : 31 March 2024

Excellent holidays, excellent service

Talk about putting the customer first, we've used Travel Counsellors several times now for some complicated holiday plans involving a disabled wheelchair user in one case, a personalised tour in two cases and more. So far everything has been perfect and the prices and process could not be better. In a day and age of rip off merchants it's so nice to work with someone who you can completely trust to take all your requirements and find or build exactly what you need. Could not recommend them more highly!

Date of experience : 18 April 2024

First class service from Tracy Goffin

Tracy Goffin has been superb in arranging our holiday to Cambodia and Bangkok. She took on board our wishes to do some sights as well as building in time to relax. Her suggestions for hotels were spot on and she came up with great ideas for places to visit. Exceptionally straightforward and trip has come in spot on budget. This is our third booking through Travel Counsellors and already lined Tracy up to plan the next one.

Date of experience : 13 April 2024

Liz Hemingway - excellent service

We just had 3 weeks away travelling around California and it was all booked with help from Liz Hemingway. She was helpful and took all the stress out of everything. Thought of lots of details that I wouldn’t have thought about when planning the trip and booked us the perfect accommodation at each stop. Seemed to be no more expensive than booking myself too - totally recommend contacting Liz for you holiday planning.

Date of experience : 26 March 2024

Brian Telfer is our expert Travel Counsellor

Brian Telfer has been our travel counsellor for many years now - starting when our children were babies, to them now being teenagers. He has been able to provide support for a number of different holidays catering for us as a small family unit, up to a large extended family getaway. He’s very knowledgeable and takes pride in getting things right. He’s very accessible and attentive and can advise on all types of holiday - he’s organised numerous European and US trips for us which have been top notch! I would highly recommend Brian to anyone looking for a personal travel counsellor!

Date of experience : 19 April 2024

Sam Maxey - Superstar

Sam Maxey was so helpful and informative from start to finish. She made the booking process so simple. Sam went out of her way to provide me ideas of places to visit and gave me helpful tips and ideas to make our holiday even more magical. She answered any questions so promptly which gave me confidence in knowing I always had someone to contact. Thanks Sam!!

Date of experience : 09 April 2024

Number one travel counsellor

We recently enjoyed a fabulous holiday to Iceland booked with Michelle Hyland Travel Consultant. It was so well organised from beginning to end, we were looked after in every way possible and told everuthing necessary. We were even invited to a zoom call with Michelle's Iceland contact who advised us on where to go/do clothing neeed where to eat currency etc nothing was missed. Michelle even sent us a lovely card after the holiday welcoming us home safely and making sure we had a good time. If you are looking to book a stressfree holiday look no further you are in the safest hands make Michelle your number one travel.counsellor

Date of experience : 15 March 2024

Second time

Second time, booking with Tracey! We wouldn't use anyone else now. She makes booking a holiday so easy ! She finds the perfect holiday that meets all our demands (there's alot of demands) it's all so stress free and she always goes the extra mile every time smashed it again! Thank you so much Tracy would highly recommend!

Go to travel advice and booking

We have used Michelle Hyland a number of times for holiday enquiries and bookings. She has always been extremely helpful and offered advice tailored to us and our requirements. Even when she has been unable to help directly she has done her utmost to point us in the right direction and make sure everything is ok. I couldn’t recommend Michelle more and she will always be our first port of call when booking a holiday. Thanks Michelle.

Date of experience : 17 April 2024

Tracy is awesome! Amazing service!

We've just got back from a holiday to Disney in Florida all organised by Tracy Hendricks at Travel Counsellors. The personal service that Tracy provides is amazing. Everything from checking us in for our flights, sorting all transfers, tickets, car hire, etc and dealing with any little problem or query that came up. wonderful service. I cannot recommend Tracy enough.

Date of experience : 15 April 2024

Sam Maxey helped me book my 3rd family…

Sam Maxey helped me book my 3rd family holiday. The process was again easy, exciting (to the point I was making payments online in the street) which isn't me !! And just never had any stress booking with her. We had an incredibly time in Florida.... my little boy has said "when I grow up , can I use Sam ... she is awesome "

Icelandic trip

We normally book our trips ourselves but this was so much easier. All of the information was on the app which my whole family used for trip tickets / details. Nicky was really helpful when we were there as we needed to reschedule a trip due to the weather. It made the holiday so much more enjoyable knowing it was professionally organised!

Date of experience : 06 April 2024

Family reunion in Tenerife

Leia and team organised a family reunion in Tenerife from different parts of the Uk. Despite our frequent changes they coped with everything and even checked us in at the airport. Flights and hotel were excellent and we were much appreciative of all their efforts . Thankyou

Travelled to Jamaica

Travelled to Jamaica. Charlotte at TC arranged our flights transfers hotel. Nightmare going out with the flight delayed 9 hours and all the knock on effects. Charlotte was FANTASTIC, she was available till we were in the air, re arranged our transfers, put in claims with Tui for late arrival and got seat downgrade and lounge refunds. Nothing was impossible. I would recommend TC & Charlotte Mitchell to anyone. James Wren

Date of experience : 16 March 2024

Fantastic trip to Malaysia

We’ve just returned from a trip to Langkawi and Borneo organised by Lisa Hillyard. Lisa has helped us several times now and always does an incredible job. During the planning stage she was very helpful (and patient when we kept making additional requests!), the hotels she found were ideal for us, the transfers etc were very smooth and overall we couldn’t ask for much more.

Let’s talk

Help & FAQs

Find the answers to our most frequently asked questions, as well as some handy hints and tips about running your own Travel Counsellors business.

How does Travel Counsellors work?

Travel Counsellors is a global travel business committed to providing you with all the tools, technology, and guidance for starting your own travel business.

You'll develop personal relationships with your clients, really understanding their preferences and crafting customised trips just for them. And with a wide network of travel suppliers all in one place on the Phenix in-house booking system, including airlines, hotels, and tour operators, you'll have all the resources you need to create unforgettable itineraries with ease.

In short, we'll give you all the support you need to make a successful travel business!

Find out more about becoming a Travel Counsellor today.

What experience do I need to become a Travel Counsellor?

Everyone has a route to becoming a Travel Counsellor, whether you’ve got years of experience selling travel or are completely new to the industry. We currently offer the following options:

Leisure: For travel professionals with a minimum of 3/4 years’ recent experience in a role selling travel.

Find out more about our Leisure route.

Corporate: For travel professionals with a minimum of 3/4 years’ experience in managing travel for corporate clients.

Learn more about our Corporate Travel opportunities.

Business Development: For those with 3/4 years’ sales or account management experience in the corporate travel sector.

Find out more about becoming a Business Development Travel Counsellor.

Travel Academy: For people who want to set up their own travel business but have never worked in the travel industry previously.

Check out our Travel Academy.

Return to Travel: For travel professionals with a minimum of 3/4 years’ experience in a role selling travel, but who have had a break of more than 12 months.

Discover our Return to Travel option.

Travel Trade: For people who have previously worked in other areas of travel - such as product, marketing or hospitality - but not selling holidays directly to customers.

Learn more about our Travel Trade route.

Agency Owner: For those currently running their own independent travel agency or franchise.

Find out more about our option for Independent Agency Owners.

Our new franchise team will be happy to discuss your individual experience and advise you on the best route for you.

What does it cost to become a Travel Counsellor?

The joining fees depend on the route of entry, and your previous background in travel.

Leisure, Corporate and Business Development are priced at £295 +VAT
Return to Travel is £995 +VAT
Travel Trade is £995 +VAT
Travel Academy is flexibly priced. Get in touch to discuss.
Agency Owners: We'd love to discuss with you one-to-one

After joining, the monthly fee is £40 +VAT. This covers everything you need to set up and run your business, with all Travel Counsellors trademark and brand privileges.

Compared to other franchises - inside and outside of travel - we’re competitively priced and widely regarded as the most supportive travel franchise around.

What are the benefits of becoming a Travel Counsellor?

Becoming a Travel Counsellor opens up a world of opportunities. Here are just some of the benefits you can enjoy:

Flexibility: Run your own home-based travel business and set your own schedule. You’re the boss, so you have the freedom to work when and where you want.
Access to a network of travel suppliers: Gain access to a wide range of airlines, hotels, and tour operators to design excellent itineraries.
Support and guidance: Travel Counsellors is renowned for being the most supportive travel franchise. You'll receive ongoing guidance and personal support from a team of experts who are dedicated to your success.
Personal and professional growth: As a Travel Counsellor, you'll constantly learn and grow. We provide training tools that help you enhance your travel knowledge, develop business skills, and deepen your understanding of customer service.
A sense of community: Enjoy get-togethers and social events with other Travel Counsellors in your area. Being a part of Travel Counsellors means you can connect with like-minded individuals and join a supportive community that shares your passion for travel.

Will you help me market my business?

Of course. You’ll have access to professional and effective marketing materials created by our talented team of creatives. We’re also on hand with plenty of tips on how to market yourself in your local area.

If you’d like to discuss upcoming marketing campaigns, our marketing team is always just a call away.

Is there out of hours support?

Our duty office is available 24/7 to help and support both you and your customers should an issue arise, either pre-departure or in-resort.

The duty office monitors worldwide events. If an issue arises that may affect your clients, they’ll communicate accordingly. They’ll also run a report to identify the bookings that may be in resort or travelling imminently and notify you of any bookings affected.

The Travel Counsellor and the duty office work together to ensure customers are always looked after.

All our systems are available 24/7, no matter where in the world you are. The majority of our support teams are contactable during traditional office hours, with key teams also available in the evenings and at weekends.

What happens when I go on holiday?

We all need a break, and we make sure your business won’t suffer while you’re taking some well-earned time away. We operate a buddy system, so a named Travel Counsellor will look after your customers while you recharge your batteries.

What support is available?

Our TC Support Portal is your first port of call for all help and enquiries. You’ll find resources and similar questions from other Travel Counsellors - which are constantly being added to - allowing you to get the answers you need so you can carry on with what you were doing.

If you can't find what you need, you can submit an enquiry which will be picked up by our TC support team, who are a multi-skilled team of travel experts.

I've always enjoyed going on educational trips - will I still have that opportunity?

Sure. We understand that to sell a destination, first-hand experience is invaluable. Thanks to our strong supplier relationships, we’re delighted to offer a wide range of educational opportunities to all Travel Counsellors.

Do you provide a client base?

No, we don’t - that’s up to you. You’ll build your client base from your personal network and through referrals. This ensures the quality of the leads, rather than wasting your time with potential clients that aren’t interested.

We suggest that you compile a list of family, friends and other personal contacts who you feel comfortable will support your new venture.

You’ll receive our full support to help you nurture a loyal customer base, promote your business, and attract new leads.

Can I employ my own staff?

Absolutely, and we encourage our Travel Counsellors to flex our business model and run their businesses in a way that suits them and their customers.

However, we would encourage you to carefully consider the financial implications and responsibilities if you decide to build a team.

Is there an IATA licence and ATOL protection?

Yes, you can process scheduled air bookings, and the ticketing is done by our team at head office. We also have our own consolidated rates with major airlines in the UK and Ireland.

Our holidays are ATOL protected and we also have the Travel Counsellors Trust Fund, which ensures all customer money is 100% protected.

How much can I earn as a Travel Counsellor?

The average Travel Counsellor earns £32,000 a year – that’s £6,000 more than the average high street travel agent. Many of our ‘Gold’ and Corporate Travel Counsellors earn more than £100,000 each year.

Your earning potential is completely uncapped, so the more you put in, the more you get out.

What is the commission split?

Our commission model is based on a 60/40 split. You take 60% of the profit you make on your bookings, and with our in-house booking system, Phenix, you’ll have complete control over the margin you make on these.

Our Travel Counsellors tell us that the service and support they receive make the 60/40 split great value for money.

Business Development Travel Counsellors operate on a commission split that's agreed between themselves and the Corporate Travel Counsellor to whom they pass the business. During your training and onboarding, we'll explain how to implement this.

Is there anything that I can offer my customers as a Travel Counsellor which sets me apart?

Yes, lots of things. Our Travel Counsellors stand apart by building personal relationships with their customers and delivering the highest level of personal service and care of anyone in the travel industry.

It’s also our unique approach to travel that makes us different from the rest. You’ll be able to offer your customers an authentic, tailor-made travel service, creating bespoke, 'one-off' itineraries that cannot be found anywhere else.

And that’s what keeps our customers coming back again and again. In fact, we’re rated highly on Trustpilot, with an impressive 4.9 out of 5 stars.

Can I choose my own hours?

Yes - it’s your business, so you’re the boss. Just make sure you’re devoting enough time to developing your business and nurturing your customer base.

If you’re working one hour a day and expecting incredible rewards, you might be disappointed – it’s no coincidence that our most successful Travel Counsellors are also our hardest working.

The flexibility that running your own business offers is one of the many reasons why our Travel Counsellors made the decision to be their own boss.

Do I have to be home-based?

Not at all, although the vast majority of our Travel Counsellors work from home. If you prefer, you can rent a non-retail office space and work from there.

Many Travel Counsellors also work on the go - as long as there’s a secure internet connection, the world is your office.

I've heard homeworking can be lonely. What support is available?

There are more than 1,900 Travel Counsellors working around the clock, around the world – so there’s always someone to talk to if you need support. But we’re not just about webcams, message boards and TCTV broadcasts.

You’ll have plenty of opportunities to meet your friends and colleagues, from your initial training course to celebration days, training and our prestigious events.

Many Travel Counsellors meet up with others in their local area, so don't be surprised if you get a phone call inviting you to their next meet-up!

We also have a qualified personal counsellor and a number of our support colleagues are trained mental health first aiders, plus your business development coach will check in with you.

Basically, as a member of the Travel Counsellors family, you’ll never feel alone.

How long does it take to get set up?

In addition to your notice period - if you’re moving from an existing employer - your Travel Counsellors phone line will need installing, which can take a couple of weeks to happen.

How long is the initial training?

We offer a range of training courses for people of all degrees of travel sales experience. All training courses begin with a 10-day learning programme, delivered virtually by our experienced training team.

Further training is self-guided and tailored to your previous experience.

Is there a minimum sales target?

No, we don't set any defined targets. However, we encourage you to achieve a minimum of £200,000 in sales during your first 12 months.

This is in your own financial interests and ensures you’re setting off on a path to a sustainable, successful business. And this shouldn’t be a problem if you give your full commitment and follow our advice on best practices.

When do I get paid?

You’ll be paid monthly by bank transfer, with commissions earned between six weeks before the customer travel date.

Are you ready to become a Travel Counsellor? We know it’s a big career decision, and that’s why we’re here to help you make it. Get in touch and speak to one of our experts today to learn more about travel agent jobs and how you can take control of your career.

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Travel Counsellors Reviews

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Write a review

Reviews 5.0.

6,980 total

Most relevant

Date of experience : April 05, 2024

Always a great service.

Date of experience : April 20, 2024

ANGELA VISCIANO

Magical trip to Disney World in Florida

Date of experience : April 02, 2024

Highly recommend

Date of experience : April 16, 2024

Michelle Hyland has been amazing with…

Date of experience : March 31, 2024

Excellent holidays, excellent service

Date of experience : April 18, 2024

First class service from Tracy Goffin

Date of experience : April 13, 2024

Liz Hemingway - excellent service

Date of experience : March 26, 2024

Brian Telfer is our expert Travel Counsellor

Date of experience : April 19, 2024

Sam Maxey - Superstar

Date of experience : April 09, 2024

Number one travel counsellor

Date of experience : March 15, 2024

Second time

Go to travel advice and booking

Date of experience : April 17, 2024

Tracy is awesome! Amazing service!

Date of experience : April 15, 2024

Sam Maxey helped me book my 3rd family…

Icelandic trip

Date of experience : April 06, 2024

Family reunion in Tenerife

Travelled to Jamaica

Date of experience : March 16, 2024

Fantastic trip to Malaysia

Netherlands
South Africa
United Arab Emirates
United Kingdom

Your dream holiday, our priority

Perfect holidays are all about relaxation or adventure. Connect with your very own travel expert to arrange your next holiday with care and lose the pain of planning. We'll take care of every last detail so you can explore with confidence and make memories to last a lifetime.

Keep up to date with all the latest travel advice

Click here to discover how we want to make a positive difference when we travel

Head to our blog for the news and stories to inspire your next holiday

View a selection of our latest holiday savings and availability

Our Spotlight

We’re leading the way in responsible travel.

We’re on a journey to make travel more responsible. Through education of our colleagues and customers - and more considerate selection of the experiences we provide - we’re working to leave a positive impact on the planet and the places and people we visit.

Find out more about travelling responsibly with us

Why book with us

We put people above all else.

With people at the heart of everything we do, we’re redefining the 1-1 service you'll receive when you travel. Our community of trusted independent Travel Counsellors all share a passion for making every element of your experience completely personal to you. And we’re with you every step of the way.

Find out more

You’re free to travel with confidence

Find out more how we bring the confidence

Inspiration

What type of holiday are you looking for.

Family Friendly

We create moments that matter

For us, the best feeling is when our customers share personal memories of their unforgettable holidays - it makes all the work worthwhile.

See our customers' experiences

The world is yours. Where can we take you?

Find your personal travel counsellor.

We have more than 1,900 independent Travel Counsellors worldwide, each with the expertise and passion to create your perfect trip and take care of every detail, every step of your journey.

Sign up to receive regular updates

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Complete the form below to receive regular updates from Travel Counsellors

By submitting this form, you agree to us contacting you by email. Click here to read our privacy policy.

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Business Traveler Services

Providing an easy, friendly and personalized traveler experience.

People are the heart of our business traveler services

Your people are going to love ours

Every company says it has the best people. You should meet ours. Our people are at the heart of our business traveler services, well-trained professionals in the travel industry. And of course, they’re friendly too!

CWT’s travel counselors go beyond simply making reservations to take a consultative approach to service that helps solve your business travelers’ problems. Each of our travel counselors is committed and empowered to get the job done and take care of your employees’ needs , whether they are taking a phone reservation or assisting with an online booking.

Our staff members behind the scenes are just as passionate and committed to supporting amazing traveler service as those on the front line. Moreover, our quality assurance processes and customer service culture help us continually meet your company’s evolving travel management needs and satisfy your employees.

Providing global consistency while addressing local nuances

CWT’s global traveler services team helps you manage your travel program across geographies, no matter how complex. When we established a truly global traveler services organization more than a decade ago, we blazed a trail that others could only follow. With a proven track record of success in all regions, you and your employees benefit from our experience implementing and providing business traveler services for companies of nearly all sizes and locations.

Our organizational structure and leadership support global consistency in operations, service delivery and processes so that your employees receive high-quality service and information, no matter how they interact with us—online, offline or on mobile. Our knowledge of local nuances and geography enhance our ability to look after your employees locally, supporting them through multilingual business traveler service, market leadership, and regional expertise and resources.

Business traveler services help save the day 24/7

With flexible service configuration options, you can maximize your travel program’s performance while giving your employees access to CWT travel counselors. Our wholly owned 24-hour service network can provide your travelers and travel arrangers with the service they need on weekends, on holidays or after hours—even when it isn’t an emergency. Our 24/7 business traveler services team supports local language and content needs to help you keep your employees happy.

Traveler services technology delivers personalization, facilitates accuracy

CWT’s technology facilitates reliable, precise traveler service while delivering personalization, data accuracy, streamlined processes and more. Deployed in all regions, our traveler service technology tools provide seamless integration—from caller recognition and traveler profiles through travel policy , booking and ticketing—to enhance the traveler experience.

A single, configurable global database helps ensure immediate and simultaneous deployment of any travel policy changes. The database also powers CWT’s proprietary counselor desktop enabling our travel counselors to capture all required information and follow your travel policy. Travel policy integration at point of sale helps your employees stay compliant, and helping your company save money. Our traveler services technology also gives our counselors valuable, integrated content applicable to your program and drives workflow accuracy.

Are you ready to experience the difference in business traveler services?

If you’re ready to talk about how we can help you and receive communications about our products and services, please click the button below and fill out the form.

Traveler help

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Careers at CWT

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Careers @ CWT

Learn more about travel management

Contact CWT

Learn more about our travel management offering

Travelers: manage your travel here . The below form is for inquiries about our corporate travel management offering.

To reach out to CWT to learn more and also receive communications (email or phone) on our products and services, please complete the form below. You can unsubscribe at any point in the future from our mailing list using the ‘unsubscribe’ link on any of our emails.

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With kind regards,

Netherlands
South Africa
United Arab Emirates

Terms and Conditions

We are Travel Counsellors Limited, a company registered in England and Wales under company number 2133414 whose registered office address is at Venus Building, No 1 Old Park Lane, Trafford City, Manchester M41 7HA. These are the terms on which we will arrange a booking for your flight, accommodation, transfer, excursion, ticket or other holiday requirements (the ‘ Arrangements ’). Please read them carefully as they set out our respective rights and obligations. References to " you " and " your " in these terms means all persons on the booking (including anyone added or substituted at a later date). " we ", " us " and " our " means Travel Counsellors Limited.

Because you can book different combinations of travel arrangements with us, in these terms we use different terms to describe them. Where you book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist service(s) accounting for a significant proportion of the holiday, for the purpose of the same trip or holiday, this will create a ‘ Package ’ as defined in the Package Travel and Linked Travel Arrangements Regulations 2018. We organise our own packages and, in these terms, they are called ‘ Travel Counsellors Packages ’ (A full definition of this term can be found in the Special Notice at the end of these terms). We also sell packages organised by other travel companies and in these terms, they are called ‘ Third-Party Packages’ . Where you book a single separate individual component from us (e.g. accommodation only or flight only), you have booked a ‘ Single Component ’.

When making your booking for a Single Component or a Third-Party Package, we will arrange for you to enter into contracts with the airline, hotel, excursion or car hire companies providing the service(s) detailed on your confirmation (in these terms we call them the ‘ Supplier/Principal ’). We act as agent for those supplier/principals; their terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Our Terms and Conditions Content:

Booking and Confirmation
Special Requests
Accommodation Ratings and Standards
Disabled Clients
Pricing and Service Charges
Amendment, Cancellation and Transfer of Bookings by You
Amendment or Cancellation by us or the supplier/principal
Our Responsibilities to You
Force Majeure
Prompt Assistance to those travelling on a Travel Counsellors Package
Behaviour and Conduct
Passports, Visas and Health
Law and Jurisdiction
Data Protection and Privacy
Insolvency Protection
Delays, Missed Transport Arrangements & other Travel Information
Out of date range flights

SPECIAL NOTICE

1.1 By making a booking, the first named person on the bookings agrees on behalf of all persons detailed on the booking that he/she:

a) has read these booking terms and agrees to be bound by them;

b) consents to our use of personal data in accordance with our privacy policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and

c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services; and

d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.A booking is made when a) you tell us that you would like to accept our written or verbal quotation; b) you pay us a deposit (or full payment if you are booking within 90 days of departure); and c) we issue you with a booking confirmation. In respect of a Single Component or Third-Party Package, please note that the booking and your contract will be with the supplier/principal in question and in that case, they will issue a booking confirmation. Your booking contract will be made up of these booking terms, our privacy policy and any other written information we brought to your attention before we confirmed your booking. Until your booking has been confirmed by us or the supplier/principal in question, no contract has been formed. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

1.3 Please check immediately that all names, dates, timings and other details on any documents we send to you are correct and that the names stated are the same as in the relevant passport. If you believe that any details on any document are wrong, you must advise us immediately as changes may not be possible later and may incur charges. It may harm your rights if we are not notified of any inaccuracies in any document as soon as possible. Any changes to these details that are not as a result of an error on our part may incur an additional charge.

2.1 The balance of the cost of your arrangements (including any applicable surcharge) is due prior to scheduled departure, unless you are otherwise notified in writing. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 will become payable. Where you have booked a Single Component or a Third-Party Package, we will notify the supplier/principal that payment has not been received and they may cancel your booking and charge the cancellation fees set out in their booking conditions.

2.1 Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of, the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

2.3 Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Single Components or a Third-Party Package arrangement will be held by us on behalf of the supplier/principal concerned until such time as we make payment to the supplier/principal in accordance with our agreement with them.

3.1 If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the relevant supplier, but we do not guarantee that they will be met, and we will have no liability to you if they are not. We regret that we cannot accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfilment of a special request).

4.1 Adequate travel insurance is a condition of your contract with either us or the supplier/principal in question, as applicable. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you were to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

5.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation/arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

6.1 We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. You must also promptly advise us if any medical condition or disability which may affect your trip, cruise or flight, develops after your booking has been confirmed, in case the arrangements made are no longer suitable.

7.1 Pricing:

We reserve the right to amend the price of unsold arrangements any time and correct errors in the prices of confirmed arrangements. We also reserve the right to increase the price of confirmed Travel Counsellors Packages solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

7.2 You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Travel Counsellors Package (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another Travel Counsellors Package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

7.3 Should the price of your Travel Counsellors Package go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £10. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. There will be no change made to the price of your confirmed Travel Counsellors Package within 20 days of your departure nor will refunds be paid during this period.

Amendment, Cancellation and Transfer of bookings by you

8.1 If you wish to amend, cancel or transfer the whole or any part of your booking after a confirmation has been issued, you must inform us in writing, by email as soon as possible. This should be done by the first named person on the booking. Cancellation notices will take effect at the time we receive them and shall be subject to the cancellation charges set out below.

8.2 Amendment:

Whilst we will do our best to assist, we cannot guarantee that we or any supplier/principal will be able to meet any requested change. Where we or any supplier/principal can meet a request, all changes will be subject to any applicable terms and conditions of a supplier/principal and the payment of an administration fee of £50 per person per change, as well as any further cost we incur in making the change such as increases levied by the airline, cruise line or any other supplier used to fulfil your reservation. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with the charges set out in 8.2 ‘Cancellation’ below. Please ensure that you have received written confirmation of any changes to your booking prior to travel.

8.3 Cancellation:

In the event that you wish to cancel a Single Component or a Third-Party Package, you will have to pay the cancellation charges imposed by the supplier/principal and detailed in their terms and conditions. In the event of a cancellation of a Travel Counsellors Package, you will have to pay the cancellation charges as follows:

Period before departure in which you notify us:

Please note that insurance premiums and amendments charges are not refundable in any circumstances.

IMPORTANT NOTE: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

8.4 Cancellation of a Travel Counsellors Package by you due to unavoidable and extraordinary circumstances:

You have the right to cancel your confirmed Travel Counsellors Package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

8.5 Transfer of a Travel Counsellors Package booking:

If any member of your party is prevented from travelling on a Travel Counsellors Package, that person(s) may transfer their place to someone else, subject to the following conditions:

that person is introduced by you and satisfies all the conditions applicable to the arrangements;
we are notified not less than 7 days before departure;
you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
the transferee agrees to these booking terms and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in Clause 8.3 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

IMPORTANT NOTE: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

As we and supplier/principals plan your holiday arrangements many months in advance, we and they may occasionally have to make changes to or cancel your booking.

9.1 Amendment by a supplier/principal to a Third-Party Package or Single Component:

We will inform you of any changes or cancellations made by a supplier/principal as soon as reasonably possible. If the Supplier/Principal offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the Supplier/Principal is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the Supplier/Principal under your contract with them.

9.2 Amendment by us to a Travel Counsellors Package:

We reserve the right to make changes to Travel Counsellors Packages at any time. If we make an insignificant change, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers may be subject to change.

Occasionally we may have to make a significant change to your confirmed Travel Counsellors Package arrangements. Examples of “significant changes” include the following, when made before departure:

A change of accommodation area for the whole, or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A significant change to your itinerary, missing out one or more destinations entirely.
A change of UK departure airport, except for airports within 150 miles (as the crow flies)

9.3 Cancellation by us of a Travel Counsellors Package:

We shall endeavour not to cancel your Travel Counsellors Package 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change to, or cancel, your Travel Counsellors Package, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

(for significant changes) accepting the changed arrangements; or
having a refund of all monies paid; or
accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

9.4 Your insurance in the event of a change or cancellation we make:

If we cancel or make a significant change to a Travel Counsellors Package and you accept a refund, we will provide a full refund of your travel insurance premiums; if you paid them to us and can show that you are unable to transfer or reuse your policy; and provided such premium was purchased as a single trip policy, specifically for the cancelled package.

9.5 Compensation in the event of a change or cancellation we make:

In addition to a full refund of all monies paid by you, where you have booked a Travel Counsellors Package we will pay you compensation as detailed below, in the following circumstances:

If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We therefore strongly suggest that you seek independent legal advice prior to accepting any full and final settlement agreement offered by us.

Period before departure in which we notify you of a significant change:

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

where we make an insignificant change;
where we make a significant change or cancel your arrangements more than 60 days before departure;
where we make a significant change and you accept those changed arrangements, or you accept an offer of alternative travel arrangements;
where we have to cancel your arrangements as a result of your failure to make full payment on time;
where we are forced to cancel or change your arrangements due to Force Majeure (see clause 11).

If we become unable to provide a significant proportion of the Travel Counsellors Package arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

For information, where the change or cancellation by us arises out of alterations to the confirmed booking requested by you, we will not pay compensation.

Our Responsibilities to you

Our responsibilities to you differ according to what you have booked:

10.1 In respect of Travel Counsellors Package arrangements:

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these booking terms, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these booking terms and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
the acts and/or omissions of the person affected; or
Force Majeure (as defined in clause 11).

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause 10.1 including:

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause 10.1 that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description (excluding any claim in relation to baggage): (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

(8) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the three-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

In relation to Single Components and third-party packages:

Your contract is with the supplier/principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the travel arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we have earned on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises because of our negligence or that of any of our employees whilst acting in the course of their employment.

11.1 Except where otherwise expressly stated in these booking terms we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

11.2 Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Prompt Assistance to those travelling on a Travel Counsellors Package

12.1 If, whilst you are on a Travel Counsellors Package, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. We may, for example, provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence. Duty office telephone: 01616081052

13.1 All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

13.2 We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

14.1 It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your trip. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware

Non-British passport holders , including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

14.2 We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

15.1 These booking terms and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

16.1 If you have a problem during your holiday, by please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If the supplier cannot resolve the problem to your satisfaction, you must also contact Travel Counsellors immediately by telephoning our duty office on: 01616081052 so that we have the opportunity to help. We make every effort to ensure that your holiday arrangements run smoothly but In the event that that the issue cannot be resolved at the time, you must write to us within 14 days of return from your trip quoting the original booking reference and giving all relevant information to; Customer Relations Department, Travel Counsellors Ltd, Venus Building, No 1 Old Park Lane, Trafford City, Manchester, M417HA or by emailing to [email protected] .

16.2 If you’re unhappy with how your complaint is being dealt with and wish to use an alternative dispute resolution service, you can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/ .

16.3 Where we are acting as agent, we will forward your complaint to the relevant supplier/principal for resolution. We will liaise between you and the supplier/principal if needed but we will have no liability to you for any refunds or compensation.

17.1 Please see our privacy policy for full information regarding the way in which we use and store your personal data.

18.1 We provide financial security for ATOL protected flights and flight-inclusive Travel Counsellors Packages organised us by way of our Air Travel Organiser’s Licence (ATOL) with the Civil Aviation Authority (CAA) of CAA House, 45-59 Kingsway, London WC2B 6TE under ATOL number 6751. When you buy an ATOL protected flight or flight-inclusive Travel Counsellors Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk . The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

18.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

18.3 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

18.4 We provide insolvency protection for Travel Counsellors Packages which don’t include flights by way of the Travel Counsellors Trust Fund, which is independently administered by the Barclays Bank Trust Ltd and guarantees a 100% financial protection so that in the event that one of our approved suppliers fails, or if Travel Counsellors Ltd fails, and you have not received what you have paid for, you are guaranteed to get your money back.

18.5 Where we act as agent in relation to Third-Party Packages and Single Components, any supplier/principal may provide their own financial protection. Please ask us for further details.

19.1 If you or any member of your party is subject to a delay, misses your flight or other transport arrangement, or your transport arrangement is cancelled, you must contact us immediately. You must also contact the airline for other transport supplier concerns immediately.

19.2 Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers . Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

19.3 We cannot accept liability for any delay which is due to any of the reasons set out in the Force Majeure clause of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

19.4 The carrier(s), flight timings and types of aircraft detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know.

19.5 Please note the existence of a “Community list” (available for inspection at https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_en ) detailing air carriers that are subject to an operating ban with the EU Community.

Out of Date Range Flights

Some of our holidays are prepared well in advance of travel and scheduled airlines may not have loaded their seats to sell until approximately 10 months before the departure. This holiday price has therefore been calculated in anticipation that seats will be available in the specific airline booking class to which our special negotiated airfares apply. Once confirmed we will issue an invoice recording the arrangements reserved for you and will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking. When the airline seats become available to book, should the price increase or the flight details change we will inform you of this change and give you 7 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.

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Notice pursuant to and Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

Where you have booked a Travel Counsellors Package (as defined below), the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. Travel Counsellors Ltd will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Travel Counsellors Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Travel Counsellors Ltd has taken out insolvency protection with the Civil Aviation Authority where you have booked a flight inclusive package or where you have booked a non-flight inclusive package. Travellers may contact these entities if services are denied because of Travel Counsellors Ltd.’s insolvency.

The Package Travel and Linked Travel Arrangements Regulations 2018

https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi_9780111168479_en.pdf

Definition of Travel Counsellors Package:

A “Travel Counsellors Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:

(a) transport; or

(b) accommodation; or

(d) any other tourist service not intrinsically part of one of the above travel services,

provided that those travel services are purchased together and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “Package” or a similar term.

IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Travel Counsellors Package where the tourist services:

- do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

- are selected and purchased after the performance of the transport, accommodation or car rental has started.

These bookings will be treated as “Single Component” bookings with Travel Counsellors acting as agent for the supplier/principal and will not be afforded the benefit of the rights under The Package Travel and Linked Travel Arrangements Regulations 2018.

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Sexual violence victim-survivor advocates start new support group in Broken Hill

Red-haired woman wearing colourful dress sits on a park bench

A new sexual assault support group in Broken Hill aims to break the cycle of abuse for local women and is helping its facilitator heal herself.

Barkindji/Ngiyampaa woman Klaudia Martin-Files was born in Broken Hill and is a survivor of child sexual abuse.

The 26-year-old is still working through her own trauma.

But through her work facilitating the Survivor Hub, she hopes to help others who have experienced sexual assault.

"I like to use my experiences for something good," she said.

A woman wearing a colourful dress smiling at the camera.

"I've had some people that said to me that they wish that they had this when they were younger so that they could have dealt with their things in the same way at a younger age."

Ms Martin-Files said there was a strong stigma in society around sexual violence and it was hard to shake the feeling of shame, particularly in a small town.

"You're guaranteed to walk down the street and know somebody," she said.

"I feel like people should be able to talk about these things, that it should be an open conversation.

"Because when it's not it leaves people sitting in the darkness and feeling like they're alone and isolated."

Young women seeking support

The Survivor Hub is a discreet meeting group for sexual assault survivors to meet and support each other as they look forward to their futures.

Ms Martin-Files is the groups' facilitator, but the initiative was started by Anna Coutts-Trotter , a 23-year-old Sydney social work student.

Ms Coutts-Trotter was on a university placement in Broken Hill when she met counsellor Rebecca Deer and decided to set up a local extension of the Survivor Hub.

Young woman with long blonde hair and bright purple shirt half-tucked into jeans stands on street smiling.

Also a survivor of sexual abuse and domestic violence, Ms Coutts-Trotter has set up the Survivor Hub in Sydney and other NSW regions.

Ms Coutts-Trotter has been open about experiencing an abusive relationship while she was in high school.

"We've got a lot of young people that come to our meet-ups, particularly young women," Ms Coutts-Trotter said.

"It's the most heartbreaking thing about doing this work."

Ms Deer, who lives in Broken Hill, said conversations around sexual violence were need in all corners of the state.

"I heard about it, and met Anna, who is just such a light … in this area that I was just captivated, and really wanted to run with her and really support her in any way we can," she said.

"While there are a number of peer support groups there has been nothing that specifically supports victims or survivors of violence, abuse and neglect."

Shortage of services, housing hurts response

Domestic Violence NSW deputy CEO Elise Phillips said people in rural Australia were 24 times more likely to be hospitalised due to domestic violence than those in capital cities.

She said Broken Hill has a dearth of services, including those relating specifically to domestic violence and sexual assault and also related areas like housing and health.

"Victim-survivors of domestic and family violence are often required to travel vast distances to access safe accommodation," she said.

Close-up short of a woman with bob-length dark hair smiling and looking into the camera.

"It means they're having to leave their supports they might have within their local community.

"We have heard that that's particularly a challenge for First Nations communities, because they will be particularly reluctant to leave those community ties in order to access housing."

The Survivor Hub has so far attracted small numbers, but its organisers say it has already had an impact on women in the city.

A woman wearing a blue shirt standing against a wall.

Ms Coutts-Trotter said she hoped its continued presence would encourage more women to attend and seek support from others.

"There is so much blame and shame put onto survivors of sexual violence and the blame and the shame doesn't belong with us … it belongs with the perpetrator," she said.

"It's something that needs to change societally, and it needs to be reflected in the laws and the education and the conversations that people are having."

Watch Australian Story's Out of the Chaos, 8 pm, on ABC TV and ABC iview .

ABC Broken Hill — local news in your inbox

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First Indigenous violence, abuse and neglect graduate in NSW begins work in Broken Hill

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A woman wearing all black and glasses stands with her two daughters on some grass in front of a black building.

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Travel Counsellors Ltd. Venus, No1 Old Park Lane, Trafford City, Manchester, M41 7HA. Contact number 0161 4645000. Find your personal Travel Counsellor. With more than 2,000 independent Travel Counsellors worldwide, let one of our professional and passionate experts tailor your perfect trip and look after you at every stage of your journey. ...
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We put people above all else. With people at the heart of everything we do, we're redefining the 1-1 service you'll receive when you travel. Our community of trusted independent Travel Counsellors all share a passion for making every element of your experience completely personal to you. And we're with you every step of the way.
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To speak to one of our team about becoming a Travel Counsellor, please submit the form above or call 0161 464 5243. Learn more about becoming a Travel Counsellor. Find your own Travel Counsellor. If you'd like to speak to someone about arranging your holiday, please click here to find your personal Travel Counsellor.
About
How it all began. Travel Counsellors was founded in 1994 with a desire to provide customers with the best travel experiences possible. We're now a truly international business with teams across six countries including the UK, South Africa, and the United Arab Emirates. 2000. Travel Counsellors globally. 140,000. itineraries booked annually. 1994.
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02071129961 London. My name is Fawn and I'm a friendly, dedicated Travel Counsellor based in East London. I've worked in various travel roles now for just over 11 years, tailoring bespoke holidays and I feel privileged that my line of work allows me to spend my days ... Steve Crook. 01784 817390 Over Compton.
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Travel Counsellors | 77,980 followers on LinkedIn. Welcome to the world of Travel Counsellors. We are on a mission to become the world's most loved travel company. | A community driven by care ...
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We are a leading independent travel company with 1200 individual Travel Counsellors across the globe. • Founded in 1994 by David Speakman • We offer personal and comprehensive support which is second to none • You will always have the very latest technology and marketing tools at your fingertips • 90% of agents that join us stay - that's one of the best retention rates in the industry
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We offer 24/7 support. Our Travel Counsellors span six nations, so you'll have access to a global network of experienced independent travel agents who can offer 24/7 customer support. Reach out by phone, text, email or via our myTC app, and your Travel Counsellor will be happy to help with any queries. There's also our in-house review ...
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Enjoying your travels. When it's time to travel, all you have to do is pack - your Travel Counsellor will take care of everything else. From takeoff to arriving back home and beyond, they're on hand whenever you need them. Plus, you get the peace of mind that comes with choosing one of the most responsible travel companies around.
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Website. www .travelcounsellors .co .uk. Travel Counsellors Ltd. is a travel agency headquartered in Manchester, England. When it was established in 1994, it was a pioneer of home-based travel selling. [1] It has operations in the United Kingdom, Ireland, the Netherlands, Belgium, South Africa and the United Arab Emirates .
Travel Counsellors Inc in Harrisonburg, VA 22801
Travel Counsellors Inc located at 276 W Market St, Harrisonburg, VA 22801 - reviews, ratings, hours, phone number, directions, and more. Search . Find a Business; ... A The phone number for Travel Counsellors Inc is: (540) 434-1796. Q Where is Travel Counsellors Inc located?
Travel Counsellors
With people at the heart of everything we do, we're redefining travel management. Our community of trusted independent Travel Counsellors all share a passion for making every element of your travel experience completely personal to you. And unlike with other tour operators, we're with you every step of the way. Find out more.
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Travel Counsellors is a people-focused, caring travel company, providing tailored leisure and corporate travel experiences to nearly one million customers a year. Over 1,900 individual 'Travel Counsellors', based in six countries across the globe (UK, Ireland, the Netherlands, Belgium, South Africa and the UAE), provide highly bespoke ...
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The average Travel Counsellor earns £32,000 a year - that's £6,000 more than the average high street travel agent. Many of our 'Gold' and Corporate Travel Counsellors earn more than £100,000 each year. Your earning potential is completely uncapped, so the more you put in, the more you get out.
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Replied to 8 out of 8 negative reviews. Replies to negative reviews in < 2 days. Information written by the company. Information written by the company. Travel Counsellors is a people-focused, caring travel company, providing tailored leisure and corporate travel experiences to nearly one million customers a year.
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Business traveler services help save the day 24/7. With flexible service configuration options, you can maximize your travel program's performance while giving your employees access to CWT travel counselors. Our wholly owned 24-hour service network can provide your travelers and travel arrangers with the service they need on weekends, on ...
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Travel Counsellors contact info: Phone number: +44 1614645000 Website: www.travelcounsellors.co.uk What does Travel Counsellors do? Travel Counsellors was founded in 1994 by travel entrepreneur David Speakman, and has expanded to include international operations in Ireland, the Netherlands, Belgium, South Africa, Australia and the UAE. In ...
Travel Counsellors recruits record number of new business owners
This year, Travel Counsellors has already surpassed last year's total of new business owners recruited. It represents a 25% increase year on year. In addition, since its new financial year ...
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Travel Counsellors LLC. Business Bay, Dubai. Call +971 4 7036803. Find your personal Travel Counsellor. With more than 2,000 independent Travel Counsellors worldwide, let one of our professional and passionate experts tailor your perfect trip and look after you at every stage of your journey. Find your personal Travel Counsellor ...
Travel Counsellors for Business
The Corporate Travel specialist division of the multi-award winning Travel Counsellors. At Travel Counsellors for Business you will work with dedicated, experienced travel professionals to benefit from a tailored, personal service. ... Phone Number: 0161 464 5350: Other Office Locations: Ireland, South Africa, Netherlands, Belgium, United Arab ...
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Sexual violence victim-survivor advocates start new support group in
Family and domestic violence support services: The Survivor Hub Full Stop Australia: 1800 385 578; 1800 Respect National Helpline: 1800 737 732; DV Connect Women's Line: 1800 811 811; 13 YARN 13 ...