westjet travel agent site

Updated October 7, 2021

We’ve launched the first in a series of planned enhancements to the Travel Agent Resource Site (TARS) to improve the experience, help find what you’re looking for, and better support you with the resources and content you need.

To learn more about these enhancements and guide you through these changes, we’ve provided a summary of what we’ve changed or added and answers to frequently asked questions.

What has changed?

Login no longer required.

Login to the site was removed to improve the user experience and provide you with easier and direct access to information while allowing for more reliable direct linking to resources or topics of importance.

Site resources are now pages

Switching from PDF format to HTML published pages gave us the ability to create more reliable permanent linking to resources and other site content. This change also improves our ability to efficiently create and modify content. Additionally, this switch allows us to create a more diverse range of content through the addition of new rich-content features, enhancing the user experience.

New resources section

We created a new resources section with specific categorization and a list view for resources within each category.

Click here to see the new resources section.

Creation of a site map and page directory

In addition to providing better categorization for our resources, a site map and page directory were created to offer alternatives in locating content. The site map provides a categorized list view of site resources, and the page directory provides a summary of the content within each page.

Click here to see the site map. Click here to see the page directory.

New search functionality

We’ve added a new search field that provides instant results in a drop-down menu. With our changes to format and publishing standards, these results are more accurate than the previous search function.

Search results displayed on a separate page are not available at this time, however, this is planned for a future enhancement.

New content

Schedule page.

Information about new destinations as well as any updates on planned or suspended routes is now regularly published on our new Schedule updates page.

Click here to see the new Schedule updates page.

WestJet Vacations

We’ve created new content for WestJet Vacations, including settlement calendar information, access to WestJet Vacations Groups quoting options, and a page for active agent incentives.

Click here to see new WestJet Vacations content.

Changes to menu options

Menu options have been modified to simplify navigation and direct users to content that’s most relevant.

Creation of a feedback page

A feedback page with forms was created in order to provide you, our valued partners, with the ability to provide us with direct input on these enhancements and to also provide a form to report any errors and inconsistencies with the site’s content.

Click here to see the feedback page.

Frequently asked questions

Functionality.

Q: Why was login to the site disabled?

A: Login to the site was removed to improve the user experience and provide you with easier and direct access to information while allowing for more reliable direct linking to resources or topics of importance.

Q: Why are resources no longer in PDF format?

A: HTML pages allow us the ability to create, edit, and maintain support resources in a more efficient and timely manner. This change was also required to improve search capabilities for resources and news articles and to create more reliable permanent linking to frequently accessed resources.

Q: Why can I no longer edit or share resources?

A: This functionality was rarely used and could only be applied to resources in PDF format. Accordingly, this feature was deactivated.

Q: Can I still print resources?

A: Users can print resources by clicking the print icon at the top right of the page header.

We strongly recommend that you not print resources as these printed materials may become outdated. We recommend you bookmark pages in order to ensure you are receiving the most up-to-date information.

Q: How can I see when a resource page has been updated?

A: The updated or effective date of each resource page is now displayed at the bottom right of the page header.

Q: Will you be adding more content?

A: The changes made to the site will allow us to improve and expand our content, so that we may better support you. The development of site content is ongoing and content will continue to be developed and updated.

Q: Where can I see a complete list of site content?

A: You can view a complete list here through our site map. You can also view a complete list of site content here in our page directory.

Q: Why was the training section removed?

A: The design of this section did not allow us to provide quality training materials as we were limited to one media type for publishing. As a result, this section did not serve as an adequate training platform or area of focus. WestJet is working on improving training materials and in the future, updates will be provided as this program develops.

Feedback and Community Engagement

Q: Where can I provide feedback regarding site changes and content?

A: You can submit your feedback through the site form located here .

Q: What will you do with my feedback?

A: Insights collected through these forms will be used to both improve the quality and consistency of our content and improve the site’s design and functionality. You can also report errors, incomplete or missing information, and inconsistencies in published content.

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WestJet to Axe Agency Travel Portal WestJet Connect

Photo:  Robin Guess / Shutterstock.com

WestJet is winding down its travel agency portal, WestJet Connect, it announced this week via a memo through IATA.

A WestJet spokesperson confirmed the news, which was first reported by PAX , to TMR on Wednesday, writing that while it is committed to providing agency partners with a new booking option, the WestJet channel will be decommissioned on Oct. 24.

“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option. More information on timelines and what partners can expect will be shared as soon as possible,” the spokesperson said.

While WestJet didn’t have a timeline for the new booking option, it did say that agents who require support with bookings scheduled to depart after Oct. 24 are can call WestJet's Travel Support Team at 1-877-664-3205. Travel agent partners may also contact  [email protected] .

WestJet will also still allow GDS users to book through their preferred GDS—WestJet spokesperson confirmed that WestJet will still allow for GDS bookings, including contracted commission levels.

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WestJet Provides Update On Its Agent Booking Channel

October 16, 2023

Following its Oct. 10 announcement that it was decommissioning its WestJet Agent booking channel and that it will no longer be available effective Oct. 24, 2023, WestJet has issued an update.

It notes that this change does not impact any other booking platforms such as WestJet Biz, SIREV or any GDS. WestJet Vacations and WestJet Vacations Groups tools are not affected.

Amanda Ierfino, Director of Sales at WestJet, said in a statement that: “We know the recent announcement about the decommissioning of WestJet Agent has caused some confusion and speculation amongst the travel trade. WestJet Agent is being retired due to technical reasons; however, it has always been our intention to implement an alternate booking option for our travel trade partners.”

Ierfino’s statement continues: “Although there is no immediate replacement available, we are actively working on developing a new booking option and expect to have a tool in place by Q1 of 2024. We look forward to sharing more information with our trade partners in the coming weeks.”

Ierfino states: “We have always been committed to supporting and working alongside our travel trade partners, and that has not changed. Many teams at WestJet are working diligently on providing a solution that will meet the needs of our partners.”

Agents that need support with existing bookings scheduled to depart after WestJet Agent is decommissioned on Oct. 24 can contact WestJet’s Travel Support Team at 1-877-664-3205. Additional questions may be directed to [email protected] .

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WestJet set to decommission its WestJet Agent booking channel

Post date: Oct 11 2023

Date: Oct 11 2023

By: Travelweek

CALGARY — WestJet is decommissioning its WestJet Agent booking channel.

The change takes effect Oct. 24, 2023. 

“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option,” said a WestJet spokesperson.

More information on timelines and what partners can expect will be shared as soon as possible.

Agents that require support with bookings scheduled to depart after Oct. 24 are asked to call WestJet’s Travel Support Team at 1-877-664-3205. Travel advisor partners can also contact  [email protected]  for further inquiries.

Tags: Lead Story, WestJet

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Should I Use a Travel Agent? Our Travel Expert Says It Makes All the Difference.

The new age of travel agents know how to find deals, book off-the-beaten path adventures, and get you out of any jam. Especially if you know who to use.

Heading out the door? Read this article on the Outside app available now on iOS devices for members! >","name":"in-content-cta","type":"link"}}'>Download the app .

I’ve always thought that planning my own trips was the most cost-effective way, but I’ve been hearing more about travel agents making a comeback and saving their clients a lot of money. What kinds of outdoor trips should I turn to a travel agent for, and are there any who specialize in working with adventurers like me?

Technically, I’m a professional traveler. As a journalist, it’s my job to research and connect with locals to get beneath the surface of a destination. So I have never really used travel agents. What could they plan better than I could?

A lot, it turns out. Over the years, I’ve gotten to know many travel specialists, and I consider them magicians. My big aha moment happened two winters ago on a trip to Iceland . A massive storm shut down internal flights for a day, causing me to miss my return flight to the U.S. Normally, I would have spent frustrating hours on hold with the airline. But because I’d paid $65 to have Ana Gloria Garcia, an air-support specialist at the travel agency EmbarkBeyond, find and book the most affordable and convenient flight option for me, she handled the rebookings while I soaked in the Blue Lagoon.

During the pandemic, agents became advocates helping travelers get refunds on canceled flights and trips. As travel has come roaring back, an agent’s superpower is now their access to the best hotel rooms, most in-the-know guides, free amenities, and more, says Cory Hagopian, senior vice president of sales and partnerships for Virtuoso , a global network of travel agencies.

And they’re attracting a young clientele. According to a recent industry survey , 38 percent of millennials and Gen Zers are opting to use travel agents as opposed to booking on their own trips. That number is far greater than Gen Xers and baby boomers, of whom only 12 and 2 percent respectively use agents.

What Do I Gain from Using a Travel Agent?

I recently had a friend tell me she spent close to 40 hours researching a family trip online. She probably could have gleaned the same intel from an hourlong conversation with a travel adviser. Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks for things you might not have considered, says Erika Richter, a spokesperson for the American Society of Travel Advisors (ASTA). Their firsthand knowledge, vast network, and on-the-ground connections all combine to provide a unique perspective for crafting the perfect itinerary for you.

Most travel advisers specialize in certain regions and countries and travel to them frequently, so they have up-to-date intel on not only the best safari camps but the perfect tent to book for the most incredible views and the best local restaurants you won’t find on Tripadvisor. They want their client’s trips to go well to keep them coming back, so it’s in their interest to have sussed out hotels and itineraries before they send you out into the world.

Nicole Forster, 29, considers herself a savvy traveler. She’s been to 20-plus countries and enjoys destination research. But when it came to planning her honeymoon in Africa, she felt overwhelmed, so she reached out to Danielle Meyer at Coastline Travel Advisors , which specializes in bespoke itineraries. “Originally, I wanted to go to South Africa, Victoria Falls, and Madagascar,” Forster recalls. “Danielle convinced me that if we wanted to relax, we should stay in South Africa and save the other countries for separate trips.”

Over five phone conversations and multiple emails, they crafted a 15-night itinerary that included Cape Town, the winelands, the Cape Peninsula, and a safari at the Thornybush Game Reserve. Forster established her budget early in the process, and Meyer sent her a variety of lodge options to choose from.

“I initially wanted to start with the safari, but she pointed out that we’d be jet-lagged and would need to wake at sunrise for game drives,” says Forster. “The safari was our highlight, so it was a perfect way to end the trip.”

Not only did Meyer book all of the flights, hotels, and transfers, but she created a detailed, day-by-day trip app for the couple that included useful information like check-in times at hotels and how much to tip guides .

Agents also act as advocates. If something goes wrong during your travels, they’re on call 24/7 to handle it. When Forster left the battery and charger for her camera at a hotel, Meyer arranged for an on-the-ground contact to go to a camera store and buy new ones that would be delivered to her hotel the next day.

The cost for the honeymoon planning: $150 per person. “I wouldn’t use a planner for a trip to Hawaii ,” Forster says, “but if I ever took a big trip like this again, I’d 100 percent work with an expert.”  

When to Consider Using a Travel Agent

For savvy trip planners, the best time to use a travel agent is for complicated international travel. It can save you hours of planning and peace of mind that if anything goes wrong in your chosen far-flung destination, there’s someone a What’sApp message away to handle it.

Domestically, I’d consider using a travel agent when planning a multi-week national park trip or multi-island trip in Hawaii. They will save you time, guarantee you get the best guides, and help you land reservations at always-booked lodges and hotels.

Dream Trips Delivered

Jessica Cook and her husband both work in the travel industry. Decision fatigued, they handed their honeymoon logistics over to the team at Askari Travel , an agency that specializes in South Africa. Their original plan was also an African safari, but just as they were about to put a deposit down, the Omicron variant of the coronavirus made headlines. Worried about getting stuck abroad, they reached out to Askari’s founder, Muriel Truter, who is from Zimbabwe, and upon her advice, changed their focus to South America.

Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks of things you might not even have considered.

Truter suggested they stick to Colombia rather than country-hop. Cook supplied a budget and a wish list: 12 days, no more than three destinations, a barefoot-luxe feel, and adventures like horseback riding and mountain biking. The rest was a surprise that Askari pretty much nailed, with the exception of one hotel.

“Everything felt so authentic, but this one hotel on Barú island felt really fabricated and was full of American tourists,” recalls Cook. She immediately messaged the Askari team, saying, “Hey, this place really isn’t our vibe,” and within an hour they were on a water taxi headed to Blue Apple, a B Corp hotel—and an Outside pick for tropical adventures —on Tierra Bomba island. “It was honestly the best trip we’ve ever taken,” she says.

Are Travel Agents Expensive?

It depends. Cost varies. Some travel agencies won’t charge any fee, as they receive a commission from the bookings, while some high-end agencies will charge pricey annual membership fees for their services. Still others charge nominal “professional” fees starting at $150. Fees often fluctuate based on the length and intricacy of a trip and how far out you do the planning (6 to 12 months is recommended). You may occasionally come across agents who charge a percentage of the total trip price or hourly rates.

Basic travel enquiries are generally free. In 2016, Leah Smith, founder of Tafari Travel , opened an old-school brick-and-mortar location in Denver’s Cherry Creek neighborhood so her services would feel less intimidating to first-time users. “With our retail-office location, we’ve become part of the community, and both clients and non-clients are welcome to pop in and ask whatever questions they may have, no charge,” she says.

Matt Lindsay, founder of the surf-guiding and travel company LuxSurf Travel , builds relationships with resorts and property owners to get discounted rates that he can then pass on to guests.

Dominic Allan, the founder of Real Latin America , specializes in travel to Belize and Nicaragua and caters to independent travelers who are happy to book their own flights and hotels but are seeking his local intel. Allan’s three-tier pricing structure starts at $300 for up to three hours of phone calls, during which he might weigh in on where to eat (or not to), the best room to request in a certain lodge, or whether you really need a guide to hike.

Value Versus Savings

If you’re just looking for deals and steals, you might not be ready to work with a travel adviser, says Richter of the ASTA. “Anything you invest in with a travel adviser comes back to you in the form of amenities, customer service, peace of mind, better access to unique experiences, and handcrafted itineraries,” she says. “You could save money by cutting your own hair, too, but most people go to someone who knows what they’re doing.”

Agents work with preferred partners who can guarantee perks for clients, such as free upgrades, early check-in or late check-out, and resort credits. Those add-ons often translate into savings, says Justin Huxter, cofounder of the UK-based Cartology Travel . “We had a client go to Maui for a week, and because of our partnership with the resort, breakfast was included,” he says. When breakfast costs $120 for two, that’s a savings of $840.”

Some of the Best Travel Agents in the Adventure World

Some of my go-to resources for finding a person to work with include travel expert Wendy Perrin’s annual Wow List of tried and trusted agents, the Adventure Travel Trade Association’s adviser network , and the ASTA’s advisor directory .

In addition to the agents mentioned throughout this story, others I highly recommend for adventurous travelers include:

• Dan Achber of Trufflepig , for Africa and the Middle East
• Miguel Cunant of Sri Lanka in Style
• Javier Echecopar of Journey Costa Rica
• Daniel Fraser of Smiling Albino , for Southeast Asia
• Elizabeth Gordon of Extraordinary Journeys , for Africa
• Kleon Howe of the Art of Travel , for French Polynesia
• Jay Johnson of Coastline Travel , for Hawaii and California
• Antonello Losito of Southern Visions Travel , for Puglia, Italy
• Rabia Malik of Fora Travel , for general worldwide travel
• Robyn Mark of Mayamaya Travel , for Africa, the Alps, Patagonia, and Japan
• Marisol Mosquera of Aracari , for Peru and Bolivia
• Zach Rabinor of Journey Mexico
• Raluca Spiac of Beyond Dracula , for Romania

Travel-advice columnist Jen Murphy is now a believer in using a travel agent. Thanks to their expertise and connections, she’s avoided dozens of trip catastrophes. 

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The WestJet Group and AMFA reach tentative agreement, averting work stoppage.

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