tour operator significa

Tour Operators

Tour operator is an organization, firm, or company who buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen, is called a Tour Operator .

More precise tour operators are primarily responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels, and other travel-related services or can obtain these from the other suppliers. That is why they are called manufacturers of tourism products .

Tour operators are sometimes called wholesalers but this is partially true because a wholesaler buys goods and services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to clients. However, a tour operator who has his own one or more tourists products components, (SOTC, TCI, Thomas Cook, Indo Asia KUONI formulates a new tourist product for example ‘ inclusive tours .’

Tour operators generally offer a variety of package tours to cater to the needs of different kinds of travelers.

Definitions of Tour Operator

Poyther (1993) defines, “tour operator is  one who has the responsibility of putting the tour ingredients together, marketing it, making reservations and handling actual operation.”

Holloway (1992) stated that tour operations undertake a distinct function in the tourism industry, they purchase separate elements of tourism products/services and combine them into a package tour which they sell directly or indirectly to the tourists.

Today, tour operators have become highly competitive. They endeavor to achieve a high volume of turnover, and maximum International and domestic market share by effectively operating. Moreover, the success of many developed and developing nations as tourists destinations depend heavily on a tour operator’s ability to attract tourists, development and promotion of tourism plant, diversification of tourism product and their social responsibilities to develop a remote and backward area.

Types of Tour Operators

Tour operators are basically categorized into four types . These are categories on the basis of their nature of the business and its operations.

Inbound Tour Operators

Outbound tour operators, domestic tour operators.

• Ground Operators

These are also known as incoming tour operators . Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are c alled inbound tour operators . For example, a group of American Tourists is coming through TCI Ltd. to India and the company makes arrangements and handles the group in India then TCI is called an inbound tour operator.

Incidentally, the inbound traffic to the country for the last two decades has been decreasing. Essentially the tour operators need to adopt innovative marketing strategies and should introduce a special interest tour to cater the special needs of Japanese, Americans, French and British people.

Tour operator who promote tours for foreign destinations, maybe business tour or leisure tour is called outbound tour operators . For example a group of American tourists going to a trip of India and Thomas Cook handle arrangement in America like as ticket reservation, hotel booking etc. then Thomas Cook is called Outbound Tour operators in the context of America.

Domestic tour operators are those who assemble, combine tourist components into inclusive tours and sell it to the domestic travelers. In general, these tour operators provide travel services within the tourist’s native country.

The domestic tour operators operate within the boundary of the home country and offer package tour to the travelers viz. Domestic inclusive tours or independent tours.

Ground Operators/Destination Management Companies

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on the behalf of overseas operators. Let us take the case of India as a destination that – has a varied culture.

When a tour operator himself promotes beach holidays, wildlife holidays, adventure tours, heritage tours at the different places, the difficulty arises. It is the ground operator then who by handling the incoming travelers in the same season but at different places ensures that the entire operation is according to the package tours or agreements.

Sometime when a handling agency is at a prominent tourist place i.e., Delhi and it has to make arrangements to Goa, then it contracts (If it has no office of its own) with a local operator (known as excursion agent) to handle the arrangement on his behalf.

Why Ground Operators?

Obviously, the tour operation companies do not have close contact with suppliers, governments, destinations and so on. It leaves no choice with the companies but to appoint handling agencies at the destinations.  The main reasons are:

• Introduction of new products or plant to promote an exotic destination.
• Lack of Government regulations.
• Lack of personal contract.
• Language problem.
• The company cannot establish its own branch.

Recognizing the very fact that the reputation, performance, and profitability of tour company in its own market largely depends on the efficiency and effectiveness of ground operators, it has because necessary for the company to consider various factors before the selection of a handling agency, they are:

• Size of business
• Professional staff
• Length of business
• Area of operation/Product line
• Market share

Functions of Ground Tour Operators

Over the years of functions and activities of the destination, companies have changed drastically to cope with the changing environment of the tourism industry. In fact, today’s destination companies have become more professional and are bound to provide personalized travel services to the tourists. The following functions are performed by ground tours operators:

• Land arrangement
• Contract and Negotiate with other vendors
• Handling of Arrival and departure procedure
• Planning and organizing local package tour
• Escorting the tourists
• Providing market information
• Costing and pricing package tour

Practically, if we see the working of the travel agencies and tour operators in the industry we find that most of the organizations are performing different types of activities like the retail travel agency , wholesale travel agency, and tour operators.

The travel agency business is no longer an amateurism. Over the last two decades, the pattern and structure of travel agencies have changed to meet tough challenges in the international market. Today, small-scale agencies are finding the travel industry increasingly complex.

Thus, the small and medium scale travel agencies are disappearing or merging or falling instead of rising. On the other hand, a new concept has also emerged i.e. tour operation business . The tour operation business is new but a maturing business at the global level.

Functions of Tour Operator

A tour operator is an organization, firm, or person who is responsible for the actual arrangement of transport and accommodation facilities on any tour or vacations. They are also responsible for operating and providing vacation through contracting, booking, and packaging together of the various components of the tour such as hotel, transportation, meals, guides, optional tours, and sometimes flights.

A tour operator is like a service provider, providing the most convenient option for tourists to stay, visit, as well as leave from the city. A tour operator owns a high volume of travel services across carriers, services, and accommodation. Some most important functions of the tour operators are following as:

Planning a Tour

The most important functions of the tour operators are planning a tour. Tour operators plan a tour and make tour itinerary which contains the identification of the origin, destination and all the stopping point in a traveler’s tours. A prospective tour operator also gives advice to intending tourists in various types of tour programmes, which they may choose for their leisure or commercial travel.

Making Tour Package

Tour operator buys individual travel components, separately from there suppliers and combines them into a package tour. Tour operators make tour package by assembling various travel components into a final product that is called tour package which is sold to tourist with own price tag. Making tour packages is also an important function of Tour Operator.

Arranging a Tour

Tour operators make tour package and also arrange a tour according to tourist demands. Tour operators arrange the tour package and various tourists activities to provide the best experience to tourists/traveler.

Travel Information

Whatever the size of tour operators, it has provided necessary travel information to the tourists. This task is utterly difficult and very complicated. A tour operator must give up-to-date, accurate and timely information regarding destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel in a particular area etc.

Reservation

It is a very important function of all type tour operators and travel agencies. Tour operator makes all the reservation by making linkages with accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in cultural programmes and transportation.

Travel Management

Tour operators manage tour from beginning to the end of the tour. A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance etc. Tour operators provide travel guide, escorting services and arrange all travel related needs and wants.

Evaluate the Option Available

Tour operators evaluate all available options to provide a unique or unforgettable travel experience to tourists during their journey. Tour operators evaluate the various options available for a tour package and provide best of them to tourists.

Tour Operators makes tour packages and promote them into various tourists markets at domestic as well international level. Tour operators promote a travel destination to attract a large group of tourists at domestic as well as international level. In the promotion of tourist destination, tour operators play a key role. Travel agencies or tour operators are called as image builder of a country.

Sales and Marketing

Tour operators do sales and marketing of tourist products. Tour operators buy individual travel components, separately and combine them into a tour package, which is sold with their own price tag to the public directly. Tour operators do marketing of tourist destinations and tourism product to attracts the attention of the tourists/travelers.

Taking Care of Glitch

Tours operators are also called handling agencies which handles tour package and take care of all the glitches and problems arises during a tour package. Tour operators fix the glitches and provide the best available alternative to tourists during their journey.

Importance of Tour Operators

Tours operators play a key role in the tourism sector. Tour operators create tourist products, promote them a finally sold them to tourists.

Tour operators provide the best and competitive price to the tourist. Tour operators negotiate with suppliers of tourism products such as hotels, airlines and provide the best possible price to the tourist. Tour operators buy tourist products in bulk and get huge discounts from suppliers. So that they provide tourist products at a cheap price.

Tour operators organized a tour in the best way. They personalize and make sure each and every component of the tour is well-taken care. Tour operators provide the best travel experience during a tour. Tour operators save tourists time and money.

Tour operators provide immediate support systems at the host country as well as a foreign land. When tourists travel to a foreign land and things get uncertain, maybe its a health or loss of documents and need to return back or change of travel plan. A qualified tour operator takes care of all these unseen events with efficiency.

Tour operator caters to the needs of tourists on the based on their taste of travel. Tour operator provides all the best available option according to tourist needs and demands

Difference between Travel Agent and Tour Operator

There is a lot of confusion about the difference between tour operators and travel agents what exactly makes them different. The main difference between a Travel agent and Tour operator are following as:

• A travel agent is a person who has full knowledge of tourist product – destinations, modes of travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of the product providers/principals and in return get a commission.
• Tour operator is an organization, firm, or company that buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen.
• Tour operators are like wholesalers and travel agents are the retailers.
• A tour operator makes the package holidays up and the travel agents sell them on.
• Tour operator taking up the bulk of the responsibilities and his fee is obviously much greater than a travel agent.
• A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance, etc.

The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travelers. They are often referred to as tour operators, but there is a difference between Wholesale Travel Agencies and Tour operators .

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Meaning of tour operator in English

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What Is a Tour Operator?

When starting a travel agency , there is much to learn such as industry-specific terminology and best practices. One important nuance to understand is that tour operators can assist travel agents in creating great itineraries for clients. 

When you start looking at options, it is important to know that tour operators are often classified in different ways such as mainstream, boutique, or luxury; or by niche or activity, such as bike, rafting, cruise, or even bus. The specialties are mainly driven by the types of tours created for the client.

Tour operators know destinations intimately and take care of the logistics and details. Among the travel advisors interviewed for this article, they all agree that tour operators they have trusted relationships with are key to their successful businesses . 

Let’s start at the beginning and answer some common questions about what tour operators are and how they work with travel agents.

What Is a Tour Operator? 

At its most basic, a tour operator is a type of travel supplier that creates and sells tour packages. These packages typically bundle accommodation, transportation, activities, guides, and sometimes meals into one price. Flights are occasionally included as well. Tour operators often specialize in certain destinations or travel niches .

Several different terms are used for tour operators— inbounds, outbounds, DMC (destination management company), and suppliers. Here’s a closer look at these terms.

Inbound tour operator

An inbound tour operator is an operator who specializes in or is located in the country, region, or place where advisors are designing a client’s itinerary . Inbound tour operators receive clients into their country or region (though they may serve domestic travelers as well). 

Some inbound, or local, operators purely run day tours, while others also run multi-day itineraries. Some inbound tour operators may also be called DMCs. ( See more below on DMCs .)

Outbound tour operator

An outbound tour operator generally works with DMCs to design and package itineraries that they sell directly to consumers. These may be group departures, custom, private, or self-guided. They may use a DMC for part of an itinerary or different DMCs for different segments of a trip, for example, if different countries are involved. 

Destination management company (DMC)

A DMC (also called on-site) is a local company with deep knowledge and resources that puts together tours by working with local and inbound tour operators, guides, accommodation providers, transportation providers, and others. 

What’s the difference between a tour operator and a DMC ? A DMC is a type of destination/regionally specialized tour operator with boots on the ground whereas a tour operator may subcontract some or all of their tours.

Some DMCs only work B2B (business to business -- for example, booking a trip for an outbound tour operator or travel agent) while others may also work B2C (business to consumer, or direct to consumer). The DMC tour can be white-labeled for the outbound operator.

To further confuse matters, all these tour operators are also referred to as Suppliers. “Suppliers” is the umbrella term for all different kinds of tour operators ( in addition to other travel providers). Every travel consortium will have a list of what’s called preferred suppliers , which are approved and vetted suppliers that include tour operators and DMCs. 

What Type of Trips do Tour Operators Provide? 

Just as there are many different types of tour operators, there are a variety of trips they may provide. Here are a few examples of the different kinds of trips a tour operator might offer a traveler or travel advisor.

1. Group Tour

A guided trip package for travelers that has a common itinerary, travel date, and transportation. Group tours are usually prearranged and prepaid and include transportation, lodging, dining, activities, arranged experiences, and admissions to attractions.

2. Guaranteed Departure

A group tour that will depart no matter what (great for travelers with no flexibility or limited time off).

3. Private Tour

A guided tour for a pre-established group (or small group) of travelers that is catered to their specific schedule preferences.

4. Custom/FIT Tour

Tailoring each component of an itinerary (car, air, hotel, entertainment, day tours, etc.) to the client’s exact specifications.

5. Self-Guided Tour

A tour with no private guide, where travelers go at their own pace on a pre-arranged itinerary.

6. Charter Packages

An unguided packaged tour (common among sun-and-fun destinations with all-inclusives and include chartered air)

How do Tour Operators Work with Travel Advisors? 

Tour operators have itineraries for sale or options for the travel advisor to choose from to curate their client’s itinerary. There might be a booking area just for travel advisors and B2B partners on their websites. 

Advisors might work with tour operators to book into a set group departure date or to work with a custom/FIT consultant on their team who can craft a custom or private tour for their clients. 

PAYMENT STRUCTURES

For travel advisors, one of the biggest differences between tour operators is whether the tour operator works from net rates or commissions. 

Net Rate - Some DMCs and tour operators offer net rates, which allow advisors to determine the appropriate profit margin when setting the price for the client. In this case the advisor collects payment from the traveler and the travel advisor pays the DMC the net rate.

Commission - There is another option and that is a DMC giving a retail price for their tour to the travel agent and then collecting payment from the traveler. The travel advisor then earns a commission from the DMC.

Outbound tour operators usually follow a commission-based model. Some companies will create tiered commission structures that allow advisors to earn more commission based on sales volume for the year. (Note, this can be an advantage to working with a host agency as they can help advisors reach higher tiers with tour operators.) 

CLIENT COMMUNICATION

Most of the time, tour operators expect travel agents to be the touch point with the client. They direct communications to the advisor, who then shares the details with their client. Outbound tour operators maintain communication with the travel advisor from pre-travel all the way through post travel.

However, for inbound tour operators and DMCs, a travel advisor books the trip for the client and maintains communication up until departure. Once the client departs, the inbound or DMC communicates directly with the client during travel to ensure solid communication. However, it is important that there is trust and an agreement that the inbound or DMC doesn’t solicit clients for future business.

Where Do Travel Advisors Find Good Tour Operators to Work With?

Many consortia and host agencies will do the heavy lifting and find great operators for advisors to work with, however travel advisors may need to go outside preferred suppliers.

So where do advisors find that boutique DMC in Slovenia, Panama, or Japan or that outbound tour operator that offers everything the client has requested?

• Events - Attend trade events and meet with operators in new destinations. At those events, meet other advisors and learn what operators they like to work with. (Check out HAR’s article on how to make the most of a travel conference .)
• Host Agency - Utilize the great partnerships host agencies set up and also let them know when there’s a significant demand for new experiences. Some host agencies may have preferred DMCs advisors can utilize.
• Consortia - Virtuoso, Signature, and Travel Leaders among others vet operators, removing some of the barriers for advisors to build relationships with suppliers.
• Facebook groups (for example, Travel Advisors Selling Europe ) - virtual groups and communities centered around a travel niche can be a great place to ask questions or just listen for new operators. (Read Nikki Miller’s post on asking qualified questions to travel advisor Facebook groups.)
• Travel Trade Communities - Utilize and become active in travel trade communities such as group chats and webinars in order to connect and get to know your community members. Share your needs publicly and see what comes back!
• Referrals - Word of mouth referrals from fellow advisors can be a fast track to reliable operators.
• FAM Trips - Going on a trip with a potential tour operator can definitely create a pathway to partnership as the advisor can experience the tour operator’s service offering.
• Representation companies - If you know people at sales representation companies and they have similar values to you, this can be another way to vet out potential new partners. These companies are essentially the sales and marketing “arm” for boutique lodges, specialty operators, and DMCs. (e.g. Emerging Destinations and Kusini Collection)
• Tourism Boards / Destination Management Organizations (DMO)/ CVB (Convention & visitor Bureaus) - Often the official tourism board, CVB, or DMO for a region or place will have a marketing and/or management organization that is responsible for driving visitation, creating visibility, and developing healthy thriving local communities. These offices often have amazing relationships with local businesses and can be great options for discovering interesting travel opportunities for clients.

Once advisors find contacts, the most important thing is to start building relationships and trust. Doing research to understand the best questions to ask will help.

Vetting a Tour Operator? Here's what to Look for!

There are some simple ways to check to see if a tour operator is going to be a fit for you and a trustworthy business. Larger companies will have some of this dialed in more than some smaller businesses. Don’t count them out, just know you may need to ask more questions. Smaller boutique DMCs and operators can offer some amazing experiences for clients.

If you’re a travel agent, connecting with a tour operator that’s a good fit for your agency will help you provide stand-out service to your clients. 

“No matter who I called, someone always picked up. They were easy to talk to. It felt like a team.” - Judi Lombardi

Here's a checklist to use when vetting a tour operator:

• Consortium’s preferred supplier 
• Host agency’s preferred supplier - (Go to HAR’s host agency profiles . When you click into a profile, their preferred partners will be listed at the bottom!)
• Association Membership (examples USTOA, ASTA, IATA , ATTA) or connection to Destination Management Organizations (DMO) or Chambers of Commerce
• Awards from recognized industry leaders from media companies to associations
• Sustainability certifications, environmental projects or local community partnerships
• Positive reviews from clients or travel advisors
• Dedicated travel advisor portal - like this one from G Adventures
• Travel advisor dedicated number and staff 
• Travel advisor branding possible on materials to clients
• Visible Seller of Travel #  
• Insurance coverage, $1-2M in liability insurance is best practice. 
• Number of years in business
• Secure digital payment methods are available
• Sample trips, experiences, dates visible on their website
• Payment structure (net rate or commission)
• Business structure - B2B, B2C, or both? Do they currently work with advisors?

Want to have a list of questions to ask of your very own? Download HAR's resource below!

Tour operators are an important part of the travel ecosystem for the traveler and travel advisor alike. The variety of tour operators available offers advisors an opportunity to build partnerships to plan and book the perfect itinerary for their clients. 

Did we miss anything about working with tour operators that gives your business an added edge? Weigh in below in the comments with your experiences and tips! 

Casey Hanisko , executive coach, business consultant, and travel industry expert and Mary Stein from Host Agency Reviews collaborated on this post. Travel advisors, Erin Green, Pique Travel; Judi Lombardi, Memories on the Move Travel; and Laura Mandelkorn, Go Custom Travel graciously shared some of their business practices and tips to inform this article.

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Understanding the Role of a Tour Operator in the Travel Industry

A tour operator plays a crucial role in the travel industry by organizing and arranging travel packages for individuals or groups. They act as an intermediary between travelers and various travel service providers, ensuring that all aspects of a trip are well-coordinated and executed seamlessly. In this comprehensive glossary article, we will delve into the intricacies of what a tour operator is, the services they provide, and the key responsibilities they undertake to offer travelers a memorable and hassle-free experience.

Definition of a Tour Operator

A tour operator is a company or individual that designs, organizes, and sells travel packages to various destinations. These packages often include a combination of transportation, accommodation, meals, activities, and other services tailored to meet the needs and preferences of different types of travelers. Tour operators work closely with travel agents, hotels, airlines, and other service providers to create comprehensive and well-planned itineraries for their clients.

Services Provided by Tour Operators

Tour operators offer a wide range of services to cater to the diverse needs of travelers. Some of the key services provided by tour operators include:

• Creating customized travel packages based on the preferences and budget of clients.
• Booking transportation, including flights, trains, buses, and rental cars.
• Arranging accommodation at hotels, resorts, lodges, or other types of lodging.
• Organizing guided tours, excursions, and activities at various destinations.
• Providing assistance with visa applications, travel insurance, and other travel-related documentation.
• Offering 24/7 customer support and emergency assistance during the trip.

Key Responsibilities of a Tour Operator

Tour operators are responsible for managing all aspects of a traveler's journey, from the initial planning stages to the completion of the trip. Some of the key responsibilities of a tour operator include:

• Researching and selecting destinations, attractions, and accommodations for travel packages.
• Negotiating contracts with airlines, hotels, and other service providers to secure the best rates for clients.
• Creating detailed itineraries that outline the day-to-day activities and logistics of the trip.
• Coordinating transportation, accommodation, meals, and activities to ensure a seamless travel experience.
• Providing travelers with all necessary information, including travel documents, packing lists, and safety tips.
• Monitoring the progress of the trip and addressing any issues or concerns that may arise during the journey.
• Collecting feedback from clients to improve future travel packages and services.

Types of Tour Operators

There are several types of tour operators that cater to different segments of the travel market. Some of the most common types of tour operators include:

• Inbound Tour Operators: These operators specialize in organizing travel packages for foreign tourists visiting a specific destination or country.
• Outbound Tour Operators: These operators cater to local travelers looking to explore international destinations.
• Domestic Tour Operators: These operators focus on arranging travel packages for travelers exploring their own country.
• Adventure Tour Operators: These operators specialize in organizing adventurous and outdoor activities, such as hiking, trekking, and camping.
• Luxury Tour Operators: These operators offer high-end travel packages with luxury accommodations, private transportation, and exclusive experiences.

Benefits of Using a Tour Operator

There are several benefits to using a tour operator when planning a trip. Some of the key advantages include:

• Expertise and Knowledge: Tour operators have in-depth knowledge of destinations, attractions, and travel logistics, ensuring a well-planned and memorable trip.
• Convenience: Tour operators handle all aspects of trip planning, from booking flights to arranging activities, saving travelers time and effort.
• Cost Savings: Tour operators often have access to discounted rates and special deals from service providers, helping travelers save money on their trip.
• Peace of Mind: Tour operators provide 24/7 support and assistance during the trip, giving travelers peace of mind and security.
• Customization: Tour operators can tailor travel packages to meet the specific needs and preferences of individual travelers, ensuring a personalized and unique experience.

In conclusion, a tour operator plays a vital role in the travel industry by offering travelers a convenient, well-planned, and memorable travel experience. From creating customized travel packages to coordinating transportation and activities, tour operators handle all aspects of trip planning to ensure a hassle-free journey for their clients. By understanding the services provided, key responsibilities undertaken, and benefits offered by tour operators, travelers can make informed decisions when planning their next adventure.

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What Does a Tour Operator Do?

Find out what a Tour Operator does, how to get this job, salary information, and what it takes to succeed as a Tour Operator.

The Tour Operator plays an essential role in the travel and tourism industry by designing, organizing, and conducting tours and travel packages for individuals or groups. They ensure that the travel experience is seamless, enjoyable, and enriching, taking care of logistics such as transportation, accommodation, and itinerary planning. By maintaining strong relationships with various stakeholders including hotels, guides, and transport services, they are able to curate experiences that meet the diverse needs and preferences of travelers. Their expertise in understanding destinations, cultural nuances, and local attractions enables them to create packages that offer more than just a visit, but a deep dive into the essence of the place. Through meticulous planning and coordination, the Tour Operator ensures that each journey is memorable, safe, and aligned with the expectations of their clients.

Tour Operator Job Duties

• Design and develop diverse tour packages to meet the interests and requirements of different groups of tourists, including itinerary planning, accommodation selection, and transportation arrangements.
• Negotiate contracts with service providers such as hotels, transportation companies, and activity providers to secure the best rates and services for tours.
• Market and promote tour packages through various channels, including online platforms, travel expos, and partnerships with travel agencies, to attract potential customers.
• Provide detailed pre-tour information to clients, including travel tips, itinerary details, and necessary preparations, to ensure they are well-prepared for the trip.
• Lead and manage tours, ensuring all aspects of the tour run smoothly, from coordinating transportation to managing schedules and addressing any issues that arise.
• Offer insightful and engaging commentary on the cultural, historical, and natural significance of tour destinations to enhance the client’s experience.
• Handle financial transactions related to the tour, including collecting payments from clients, managing budget allocations for different aspects of the tour, and settling accounts with service providers.
• Collect feedback from clients post-tour to assess the quality of the experience and identify areas for improvement in future tour offerings.

Tour Operator Salary & Outlook

Tour Operator salaries vary based on experience, niche market expertise (e.g., adventure, luxury, cultural tours), language skills, and the complexity of tours managed. Additionally, the size and reputation of the employing company, along with the individual’s negotiation skills and client satisfaction rates, significantly influence earnings.

• Median Annual Salary: $51,975 ($24.99/hour)
• Top 10% Annual Salary: $80,500 ($38.7/hour)

The employment of tour operators is expected to grow faster than average over the next decade.

This growth is driven by increasing global travel demand, a rising interest in unique, personalized travel experiences, and the expansion of the middle class in emerging markets. Tour operators, adept at crafting tailored itineraries and navigating complex travel logistics, are essential in meeting these evolving consumer preferences.

Tour Operator Job Requirements

Education: A Tour Operator typically has diverse educational backgrounds, with many having completed some college courses, often in tourism, hospitality, or business management. High school diploma holders also qualify, ideally with subjects focused on geography, history, and languages. Those with Bachelor’s or Associate’s degrees usually major in travel, tourism management, or related fields, enhancing their understanding of global cultures, travel regulations, and customer service essentials. Education in marketing and communication is also beneficial for this role.

Experience: Tour operators often come from diverse backgrounds, with many entering the field with minimal to moderate experience. A significant portion starts with less than a year’s experience, indicating on-the-job training is common and crucial. This training encompasses customer service, itinerary planning, and safety protocols. Some individuals transition into the role with no prior experience, learning entirely through structured training programs offered by employers. Experience in travel planning, group management, and cultural knowledge is beneficial, highlighting the importance of adaptability and a keen interest in travel and culture. Continuous learning and skill development are key components of succeeding as a tour operator.

Certifications & Licenses: Certifications and licenses for Tour Operators may vary by location but generally include a business license and, in some cases, a tour operator license. Specialized certifications such as the Certified Tour Professional (CTP) offered by the National Tour Association can enhance credibility but are not universally required. No specific certifications or licenses are universally mandated across all regions or types of tour operations.

Tour Operator Skills

Itinerary Planning: Selecting destinations and activities that align with clients’ preferences and comfort levels is crucial for tour operators. They must have a comprehensive understanding of local attractions, cultural nuances, and logistical considerations to craft journeys that are both leisurely and adventurous, ensuring a seamless and enriching travel experience.

Risk Management: Tour operators are tasked with identifying potential hazards and taking preventative actions to safeguard their clients’ safety and satisfaction. A meticulous attention to detail and the ability to foresee and address risks, ranging from natural disasters to health emergencies, are imperative for ensuring secure travel experiences.

Supplier Negotiation: Achieving favorable terms with hotels, transportation providers, and local attractions is critical for the profitability and competitiveness of tour packages. Effective negotiation skills, informed by an understanding of market trends and strong relationships, are necessary to secure deals that benefit both the company and its clients.

Customer Service Excellence: Handling inquiries, complaints, and special requests with patience and positivity is essential. Tour operators must efficiently resolve issues and proactively enhance the customer’s experience, transforming potential challenges into opportunities for outstanding service.

Destination Knowledge: Deep familiarity with the destinations offered is required, encompassing local customs, language nuances, and lesser-known attractions. This enables the creation of tours that are engaging, culturally enriching, and provide travelers with a memorable and authentic experience.

Multilingual Communication: The ability to communicate fluently in multiple languages facilitates effective interaction with a diverse clientele. It ensures that all participants fully comprehend the itinerary, safety instructions, and cultural nuances, allowing for more personalized and engaging experiences that foster a deeper connection between tourists and their destinations.

Tour Operator Work Environment

Tour operators often find themselves in a dynamic work environment, where the office can range from a traditional desk setting to the great outdoors, depending on the day’s needs. The workspace is equipped with standard office tools and specialized software for planning and booking tours, requiring a good grasp of technology.

Work hours can be irregular, with peak seasons dictating longer days and the possibility of work on weekends and holidays. The dress code tends to be casual but may require formal attire for meetings with partners or clients.

The role is inherently social, involving constant interaction with clients, vendors, and team members, making a collaborative and adaptable culture crucial. Travel is a significant component, offering opportunities to explore new destinations but also demanding flexibility and resilience.

Health and safety are paramount, especially when conducting tours, necessitating knowledge of first aid and emergency procedures. The pace can be fast, balancing multiple tours and clients, requiring excellent organizational skills and a calm demeanor.

Professional development is encouraged, with many companies offering training in new destinations, languages, or tour management software, supporting career growth within the industry.

Advancement Prospects

Tour operators can advance their careers by specializing in niche markets, such as eco-tourism or adventure travel, to cater to specific client interests and stand out in the industry. Developing a deep understanding of a particular region or type of travel can lead to becoming a sought-after expert, potentially opening opportunities for higher-level positions within larger travel companies or the foundation for a successful independent business.

Progression can also come from embracing technology, utilizing digital marketing, and social media to enhance customer engagement and expand market reach. This digital proficiency can lead to roles in digital strategy or marketing within the travel sector.

Leadership roles are another advancement path. With experience, a tour operator can transition into managerial positions, overseeing teams, or entire operations. This might involve strategic planning, financial management, and business development responsibilities, contributing to the broader success of a travel organization.

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What is a Tour Operator? A Comprehensive Guide

By Happy Sharer

Introduction

Tour operators are professionals who specialize in arranging and organizing travel itineraries for individuals or groups. They play an important role in helping travelers plan their trips by providing access to insider knowledge and expertise in creating tailor-made itineraries. By hiring a tour operator, travelers can save time and money while ensuring they get the most out of their trip.

A Comprehensive Guide to Tour Operators

So, what is a tour operator? Put simply, a tour operator is a professional who specializes in arranging and organizing travel itineraries for individuals or groups. They are responsible for coordinating all the details of a trip, from flights and transfers to accommodation and activities. Tour operators also provide knowledgeable local guides who can help travelers make the most of their time in a new destination.

Tour operators offer a range of services, from simple airport transfers to full-service packages that include transportation, accommodation, meals, guided tours, and more. They can also arrange for special experiences such as private boat charters, cooking classes, and wine tastings. No matter what type of traveler you are, there is a tour operator who can help you plan the perfect vacation.

The Benefits of Hiring a Tour Operator

Hiring a tour operator has several advantages. First and foremost, it can save you time and money. Tour operators have access to discounted rates on flights, accommodations, and activities, so they can often get you better deals than if you were to book everything yourself. They also have extensive knowledge of the destination, so they can recommend the best places to visit and avoid potential pitfalls.

Another benefit of hiring a tour operator is the peace of mind that comes with knowing that your trip is in the hands of an experienced professional. Tour operators will take care of all the details and handle any unexpected issues that may arise during the trip. This means you can relax and enjoy your vacation without worrying about the logistics.

Finally, tour operators provide quality assurance. They can help you choose reliable providers and vetted activities, so you can be sure that your trip will be safe, enjoyable, and memorable.

Exploring the Different Types of Tour Operators

There are many different types of tour operators. Adventure tour operators specialize in active vacations, such as trekking and safaris. Cultural tour operators focus on visits to historical sites and cultural attractions. Luxury tour operators provide exclusive experiences, such as private yacht charters and boutique hotels. And specialty tour operators offer unique experiences, such as culinary tours and bird watching expeditions.

Understanding the Role of a Tour Operator

The role of a tour operator is to create a tailor-made itinerary that meets the needs of the traveler. They do this by researching the destination and finding the best deals on flights, accommodation, and activities. They also arrange for transfers and organize other logistics, such as visas and vaccinations. Most importantly, they provide knowledgeable local guides who can give you an insider’s perspective of the destination.

When you hire a tour operator, you can rest assured that your trip will be well-planned and stress-free. They will take care of all the details, so you can focus on having a great time.

Choosing the Right Tour Operator for Your Next Trip

When choosing a tour operator, it is important to do your research. Look for a company with a good reputation and a proven track record of delivering excellent customer service. Ask questions about their experience and qualifications, and read customer testimonials to get an idea of their level of expertise.

It is also important to make sure the tour operator understands your needs and can provide the services you require. Be sure to ask questions about the types of services they offer, the destinations they specialize in, and their cancellation and refund policies.

Tour operators play an essential role in helping travelers plan and enjoy their trips. They have access to insider knowledge, expertise in creating tailor-made itineraries, and the ability to organize flights, transfers, and other logistics. By hiring a tour operator, travelers can save time and money while ensuring they get the most out of their trip.

(Note: Is this article not meeting your expectations? Do you have knowledge or insights to share? Unlock new opportunities and expand your reach by joining our authors team. Click Registration to join us and share your expertise with our readers.)

Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a passion for learning and enjoy explaining complex concepts in a simple way.

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Tour Operators: Types, Functions, Importance, Difference

• Post last modified: 19 January 2023
• Reading time: 18 mins read
• Post category: Uncategorized

What is Tour Operator?

Tour operators are sometimes called wholesalers but this is partially true because a wholesaler buys goods or services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to the clients.

Table of Content

• 1 What is Tour Operator?
• 2.1 Inbound Tour Operators
• 2.2 Outbound Tour Operators
• 2.3 Domestic Tour Operators
• 2.4 Destination Management Companies
• 3.1 Planning a Tour
• 3.2 Making Tour Package
• 3.3 Arranging a Tour
• 3.4 Travel Information
• 3.5 Reservation
• 3.6 Travel Management
• 3.7 Evaluate the Option Available
• 3.8 Promotion
• 3.9 Sales and Marketing
• 3.10 Taking Care of Glitch
• 4 Importance of Tour Operators
• 5.1 Tour Packages Creation
• 5.2 Make Travel Arrangements in Advance
• 5.3 Tour Operations Budgeting
• 5.4 Providing a Relaxed and Safe Tour
• 6 Difference between Travel Agent and Tour Operator

However, a tour operator who has his own one or more tourist product components formulates a new tourist product for example ‘inclusive tours’. Tour Operators generally offer a variety of package tours to cater to the needs of different kinds of travellers.

An organization, firm or company which buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen is called a tour operator.

More precisely, tour operators are mainly responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels and other travel-related services or can obtain these from other suppliers. That is why they are called manufacturers of tourism products.

Types of Tour Operators

Following are the types of tour operators explained briefly:

Inbound Tour Operators

Outbound tour operators, domestic tour operators, destination management companies.

These are also known as incoming tour operators. Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are called inbound tour operators.

For example, a group of American tourists coming through TCI to India and the company makes arrangements and handles the group in India, then TCI is called an inbound tour operator. Incidentally, the inbound traffic to the country for the last two decades has been decreasing.

Essentially, tour operators need to adopt innovative marketing strategies and should introduce special interest tours to cater to the special needs of foreign tourists.

Tour operators, who promote tours to foreign destinations, maybe business tours or leisure tours are called outbound tour operators. Indian outbound tourist traffic is growing at a rate of 10 percent annually and this makes India the second-largest country in the world with regard to the travelling population.

However, India’s outbound tourism is not only holiday-oriented but it is business-oriented too. There are many travel companies that offer outbound packages such as SITA, TCI, Thomas Cook etc.

Domestic tour operators are those who assemble and combine tourist components into inclusive tours and sell them to domestic travellers. In general, these tour operators provide travel services within the boundary of the home country and offer package tours to travellers viz. domestic inclusive tours or independent tours.

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on behalf of overseas operators. When a tour operator himself promotes beach holidays, wildlife holidays, wildlife tours, heritage tours, cultural tours at different places, difficulty arises.

It is the ground operator who handles the incoming travellers in the same season but at different places and ensures that the entire operation is according to the package tours or agreements.

Sometimes when a handling agency is at a prominent tourist place, for example, Delhi and it has to make arrangements to Goa, then it contracts (if it has no office of its own) with a local operator (known as an excursion agent) to handle the arrangements on his behalf.

Functions of Tour Operator

A tour operator is like a service provider, providing the most convenient option for tourists to stay, visit, as well as leave the city. A tour operator owns a high volume of travel services across carriers, services, and accommodation. Some most important functions of the tour operators are following:

Planning a Tour

Making tour package, arranging a tour, travel information, reservation, travel management, evaluate the option available, sales and marketing, taking care of glitch.

The most important function of the tour operators is planning a tour. Tour operators plan a tour and make a tour itinerary that contains the identification of the origin, destination and all the stopping point in a traveller’s tour.

A prospective tour operator also gives advice to intending tourists in various types of tour programmes, which they may choose for their leisure or commercial travel.

Tour operator buys individual travel components, separately from their suppliers and combine them into a package tour. Tour operators make tour package by assembling various travel components into a final product that is called a tour package which is sold to tourists with their own price tag. Making tour packages is also an important function of the tour Operator.

Tour operators make tour package and also arrange a tour according to tourist demands. Tour operators arrange the tour package and various tourists activities to provide the best experience to tourists/travellers.

Whatever the size of tour operators, it has provided necessary travel information to the tourists. This task is utterly difficult and very complicated. A tour operator must give up-to-date, accurate and timely information regarding destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel in a particular area etc.

It is a very important function of all types of tour operators and travel agencies. Tour operators make all the reservations by making linkages with the accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in cultural programmes and transportation.

Tour operators manage tours from the beginning to the end of the tour. A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance etc. Tour operators provide travel guides, and escorting services and arrange all travel-related needs and wants.

Tour operators evaluate all available options to provide a unique or unforgettable travel experience to tourists during their journey. Tour operators evaluate the various options available for a tour package and provide the best of them to tourists.

Tour Operators makes tour packages and promote them into various tourists markets at domestic as well international level. Tour operators promote a travel destination to attract a large group of tourists at the domestic as well as international level.

In the promotion of tourist destinations, tour operators play a key role. Travel agencies or tour operators are called image builders of a country.

Tour operators do sales and marketing of tourist products. Tour operators buy individual travel components, separately and combine them into a tour package, which is sold with their own price tag to the public directly. Tour operators do the marketing of tourist destinations and tourism products to attract the attention of tourists/travellers.

Tours operators are also called handling agencies that handle tour package and take care of all the glitches and problems that arise during a tour package. Tour operators fix the glitches and provide the best available alternative to tourists during their journey.

Importance of Tour Operators

• Tours operators play a key role in the tourism sector. Tour operators create tourist product, promote them and finally sold them to tourist.
• Tour operators provide the best and competitive price to the tourist. Tour operators negotiate with suppliers of tourism product such as hotels, airlines and provide the best possible price to the tourist.
• Tour operators buy tourist product in bulk and get huge discounts from suppliers. So that they can provide tourist’s products at cheap price.
• Tour operators organized a tour in the best way. They personalize and make sure each and every component of the tour is well-taken care. Tour operators provide best travel experience during a tour. Tour operators save tourist’s times and money.
• Tour operators provide immediate support system at host country as well as foreign land. When tourists travel to a foreign land and things get uncertain, maybe it’s a health or loss of documents and need to return back or change of travel plan. A qualified tour operator takes care of all these unseen events with efficiency.
• Tour operator caters to the needs of tourists on the based on their taste of travel. Tour operator provides all the best available option according to tourist needs and demands.

Role of Tour Operators in Tourism Business

Tour packages creation.

The tour operator is in charge of developing and maintaining guests’ tour packages. The preparation of activities that appeal to the specific visitors embarking on the trip is part of tour package management. When and how to adjust a tour package to best adhere to the group or individual’s goals should be covered by the tour operator.

Make Travel Arrangements in Advance

In most circumstances, tour operators are responsible for making travel arrangements for the touring group. This covers transportation from one location to another, as well as ensuring that all members of the group arrive at their next destination. Tour operators frequently assist with flight tickets and collaborate closely with hotels to recommend lodging reservations, sightseeing alternatives, and other activities to group members.

Tour Operations Budgeting

Tour operators work hard to build tour packages that provide users with great service at a lower cost than if they booked each commodity separately, while still running a profitable business. Tourists purposefully seek out the assistance of a travel agent or tour operator in order to get more value for their money. Before finalising a tour package, tour operators should take the time to evaluate pricing.

Providing a Relaxed and Safe Tour

A tour should fulfil all of a traveller’s expectations and beyond. A tour operator should be skilled at putting together an experience that will leave guests with lifelong memories.

It’s just as crucial to providing a meaningful, good experience as it is to keep your passengers safe throughout the journey. Some tour activities may represent a possible risk to travellers, putting the tour organisation at risk. As a tour operator, you should encourage your visitors to purchase travel insurance. Insurance will give you and the tourists peace of mind as they go on once–in–a–lifetime experiences. Travel Agency & Tour Operators Roles & Responsibilities

Difference between Travel Agent and Tour Operator

There is a lot of confusion about the difference between tour operators and travel agents what exactly makes them different. The main difference between a Travel agent and a Tour operator are following as:

• A travel agent is a person who has a full knowledge of tourist product – destinations, modes oftravel, climate, accommodation and other areas of the service sector. He acts on the behalf ofthe product providers/principals and in return get a commission.
• Tour operator is an organization, firm or company who buys individual travel components,separately from their suppliers and combines them into a package tour, which is sold withtheir own price tag to the public directly or through middlemen.
• Tour operators are like wholesalers and travel agents are the retailers.
• A tour operator makes the package holidays up and the travel agents sell them on.
• Tour operator taking up the bulk of the responsibilities and his fee is obviously much greaterthan a travel agent.
• A tour operator has the responsibilities to look after the finer details of a vacation or tour suchas hotel, accommodation, meals, conveyance etc.

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The Importance of Tour Operators in Tourism Industry

Think about the last time you went on vacation. Was it everything you hoped for? If so, chances are you worked with a tour operator. Tour operators play an important role in the tour and travel industry by helping to create amazing trip and vacation experiences for their customers.

But what exactly is a tour operator? And what do they do that makes them so important in the tourism industry? Keep reading to find out!

Tour operators organize and coordinate travel plans for their clients

Tour operators are an integral part of the tourism industry. They are responsible for planning and coordinating travel plans, tour packages, activities, and itineraries to ensure their clients have a great tourism experience.

A tour operator crafts tour packages by creating a combination of various travel components to make the final product. From selecting hotels to providing recommendations on where to visit, a tour operator makes exploring new destinations easier than ever.

In addition to their planning expertise, tour operators work as excellent customer service providers, offering helpful advice and assistance as needed.

For all tourism needs, tourism operators are there to lend a helping hand and make traveling a more enjoyable adventure for everyone involved.

Tour operators help to promote tourism destinations

Tour operators go beyond merely arranging visits to fascinating trip. Instead, they open up a world of possibilities for travelers who are looking for an unforgettable experience.

Imagine wanting to explore the Grand Canyon but not knowing where to start. A tour operator can provide detailed information on the best sights, activities and accommodations in the area, allowing travelers to make the most of their time in the region.

By collating recommendations from trusted sources and offering travel services ranging from tickets and providing logistic support to organize tours to interesting attractions, tour operators become reliable travel agent guides in the exploration of new lands and cultures.

What's more, these tour operators help to promote travel destinations with firsthand knowledge of popular hotspots, tour packages, hotel rooms, and lesser-known gems, allowing travelers to approach their trip with a sense of assurance and assurance.

Truly, tour operators offer more than just a ticket - they provide travelers with priceless memories and final product that last anywhere!

Tour operators work to improve the quality of tourist experiences

Working with a tour operator can take the stress out of planning a trip, leaving you free to enjoy it to its fullest. Where would you rather spend your time – planning and organizing the details of an tour itinerary or traversing a foreign land and experiencing different types of cultures? Tour operators make it possible to do both.

By entrusting tour operators with your travel plans, transportation, hotels and more, you can rest assured that everything has been thought of and taken care of so that all you need to do is indulge in positive experiences.

What's more, tour operators are usually well-connected with local suppliers, which means that they can advise you on the best places to visit in your trip.

Without tour operators, the industry would be much less efficient and organized, leading to a poorer overall experience for tourists.

How would tourists at the airport know which bus to take without a tour operator? How would they manage to get tickets for popular destinations, secure reservations in restaurants, and shopping discounts?

Without tour operators, any tourist wanting to explore a travel spot would be left feeling lost and helpless.

The tour and travel industry is highly efficient and organized due to tour operators work their way to give customers unforgettable experiences. This can be seen by their meticulous planning, attention to detail, and the arrangement of transportation.

Tour operators are undoubtedly what makes adventures enjoyable, allowing tourists to relax and ensuring they do not miss out on anything important. Obviously, the tour and travel industry would suffer terribly if it were not for these unsung heroes.

Tour operators play an important role in the travel industry

Tour operators are like tour guides, but with more power packed into their itineraries! They plan the perfect vacations of all shapes and sizes to ensure that travelers enjoy their trips and come back for more.

Without them, holidaying would be a far less joyful experience; even if your holiday destination is paradise, a follow-up trip wouldn't be so paradiseful…. you catch my drift?

Tour operators are an essential part of the travel industry, making sure tourists don't forget about the latest airline deals or accommodation options - those details can be overwhelming at times! They also do an incredible job of planning and organizing high-quality trips for a relatively cheap price to make sure they have fantastic tour package experiences while you save money.

The importance of tour operators for the economy

Why don’t we ever consider how much of a ‘boom’ travel is for the economy? Tour companies have always played an incredibly key role in job creation and foreign investment, so it’s time to start asking some tough questions - do we really have our priorities right when we put a stop on traveling?

It goes without saying that our global economy needs more than tourist dollars to stay afloat. However, with the sudden drop in traveler numbers due to the pandemic, it is worth inquiring just how vital economic benefits of tours are to countries around the world.

If nothing else, this question has put ‘travel’ in an entirely new light for businesses and nations alike!

Travel operators are responsible for providing sustainable tour packages

Have you ever thought about the environmental costs of travel? We may be so used to planning out our leisure time now with the help of tour operators, but are these tour companies really thinking about their footprint when they plan trips for us?

It's not enough to just throw in some green initiatives such as choosing eco-friendly transportation. Tour operators and travel agencies should also consider responsible tourism practices that would benefit the cultural and natural environments they're promoting.

After all, sustainable trips add extra value to our vacations — both financially and emotionally such as support locals through jobs, education, and infrastructure while ensuring that we don't inadvertently cause lasting damage to delicate ecosystems.

How operators promote sustainable tours

With the surge of tourists traveling around the world these days, tourists have more power than ever to influence the sustainability of ecosystems. However, this all starts with tour operators taking responsibility for their part in shaping nature responsibly.

Forward-thinking travel operators have found ways to provide sustainable packages that prioritize preserving beauty and diversity.

How Tech Revolution Empowers Tour Operators Now

In the past tour operators used to be limited to traditional methods of marketing and promotion, but that is no longer the case now.

With the onset of the tech revolution, any tour operator have unparalleled access to innovative tour tech that helps them reach diverse customers and attract more business.

From AI-powered virtual experiences to live-streaming technologies, any tour operator now have a wealth of options available when it comes to getting creative with their tourism offerings.

With the ever-growing tech revolution, tour operators and online travel agencies have started to adapt to the change and take advantage of the new possibilities being offered. Now, the tourism industry is no longer stuck in its traditional ways but is embracing tour tech with open arms.

It's almost like tour operators are questioning themselves: "What can't we do now?" With the advent of these innovative new technologies, tour operators and travel agents have access to incredible insights into their customers and can easily manage their operations without feeling restricted.

The tech revolution has made it possible for a tour operator to run and market their travel services better than ever before, bringing great opportunities for them to get creative and stand out from the crowd.

Booking and Reservation Systems in Tour Tech

Saying any tour operator or travel agent have a smoother booking system than ever before might sound like a bold statement—but it’s true! Thanks to the tech revolution, tour operators and travel agents are learning how to butter up the booking process with tour technology.

It’s no coincidence that tourism businesses continue to grow and become more profitable by optimizing their booking process with systems that make it easier than ever before—it is as smooth as butter.

Now, tech has your back and will help you maximize efficiency so you don't have to sacrifice convenience for profitability!

Why SecretFoodTours Choose Ticketinghub As Their Cloud-Based Tour Booking System

How do you make your ticketing process easier and more profitable? That's a question that many tour operators are asking themselves, and the answer is simple – Ticketinghub!

This reservation software enables a tour operator to strike the perfect balance between streamlined tour package bookings and increased profits. Through its advanced features, Ticketinghub makes it as easy as pie for customers to arrange their own itineraries, purchase tickets, and receive instant confirmation of their booking – without ever having to leave their homes.

SecretFoodTours , for instance, can now go about their business worry-free knowing that Ticketinghub has got their back with its fast-track booking system.

SecretFoodTours has tasted success thanks to the power of Ticketinghub's reservation software. While this may sound like the basis of a children's mystery novel, it's anything but—Ticketinghub's intuitive tools allowed SecretFoodTours to successfully ramp up their ticket sales and unlock even tastier profits.

How do they do it? By simplifying time-consuming tasks such as customer data management, payment processing, reporting capabilities, and more. And with that, SecretFoodTours could focus on what matters: giving diners an unforgettable experience during a delectable tour!

When it comes to making sure your business runs smooth and efficient, nothing less than Ticketinghub will do! With its comprehensive range of features that cover the whole spectrum of SecretFoodTours' needs, it's no surprise they're up for anything extra.

But what is it that makes one ticketing system stand out from all the rest? For Nicholas and SecretFoodTours, it appears to be a combination of service, reliability and flexibility.

Nicholas, the CEO of SecretFoodTours, says about the system: "Ticketinghub covers all our needs and if we need something else they are up to make it happen."

So go ahead and see how much of a difference the right software can make in your tour company today! Book a free demo here today.

Tour operators provide a much-needed service to the industry by arranging and coordinating all aspects of travel for their clients. This helps to promote tourism spots by providing travel information and arranging tour packages. In addition, a tour operator can improve the quality of tourist experiences by ensuring that everything runs smoothly.

The tourism industry would be much less efficient and organized without these valuable professionals, leading to a poorer overall experience for tourists. No doubt, tour operators are playing a very important role in making sure vacationers have a wonderful time. Without them, the industry wouldn't be as vibrant and successful!

Get Started with Ticketinghub Today

With the help of tour tech like Ticketinghub's booking system, tour operators can maximize their efficiency while providing a seamless booking process.

Therefore, tour operators and online travel agencies need to leverage the power of technology to their advantage, allowing them to promote more efficient operations and better customer experiences.

With the right tools, they can provide an even smoother and more profitable booking process, while creating new and exciting ways to offer unique experiences that will help them stand out from the competition.

So if you're running a tour business, don't wait any longer. Book a free demo today and see how Ticketinghub can help you take your operations to the next level!

Get started now and start generating more profits and creating an unforgettable experience for your customers. It’s time to take the plunge and make your tour business a success!

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tour operator

• a person or company that provides package holidays

What Is A Tour Operator?

• Post author By varun
• Post date December 14, 2022

Tour operators are the creators of tour packages who majorly work on the compilation of different tourism products that fit the needs of interested travellers. Simply put, a tour operator is a person or a group who brings its clients the best travel packages that suit their needs and budget. 

What is the Work of a Tour Operator?

The main task of a tour operator includes finding the best deals on flight tickets, hotels, restaurants, sightseeing, etc., and putting them all in a basket to cater to the needs of each of their potential clients. They are responsible for planning, developing, promoting, implementing, and administering tourism products. Tour operators often coordinate travel arrangements in close collaboration with a variety of travelling service providers, including airlines, hotels, and even local tour guides. 

A tour operator can either choose to work directly for a client or decide to sell his services through a travel agent. Tour operators play an important role in making vacationing easier, more comfortable, and more convenient for their clients so they don’t have to waste time researching locations. 

How do Tour Operators Make Travel Convenient?

Tour operators have recently been on the rise, making tourism easily accessible and convenient. So, now we know that every time there is a travel package ready for us to have a good time, we owe it to the real designers of these baskets – the tour operators.

The Differences Between Tour Operators And Travel Agents

Have you been misappropriating the use of these two words in the travel industry? Tour operators and travel agents.

These are two terms in the travel business known to travelers and travel companies but most people do not know the differences between the two.

Sometimes, it can get a little confusing to distinguish who is doing what. A very common mix-up to make is between a travel agent and a tour operator, both of whom operate very distinctly.

However, it’s not unusual for a travel agent to be queried on issues that are the tour operator’s job and vice versa.

In the era of globetrotting and wanderlust, the demand for tailored and seamless travel experiences has never been higher.

Two essential players in the travel industry, tour operators and travel agents, cater to this demand by helping travelers in planning their dream getaways.

While both of them share a common goal of ensuring memorable trips, they operate in distinct ways, providing unique sets of services and expertise.

Read this article to the end to find out about the differences between tour operators and travel agents. We will also help you to understand their roles in the travel industry.

Table of Contents

Who is A Tour Operator?

According to the government’s Package Travel Regulations, a tour operator is an individual or business that collaborates with suppliers and other service providers to create vacation packages.

Tour Operators

Tour operators are the architects of travel experiences, curating comprehensive packages that feature various aspects of a trip.

They work directly with local suppliers, like hotels, transportation companies, and tour guides, to build all-inclusive travel packages that cater to specific interests and destinations.

These packages generally include accommodation, transportation, sightseeing activities, and sometimes meals, leaving little for travelers to worry about once they embark on their journey.

Features Of Tour Operators

Pre-planned itineraries.

Tour operators curate well-structured itineraries that allow travelers to make the most of their time at a destination.

Possess Expert Local Knowledge

As tour operators collaborate with local suppliers, they have in-depth knowledge of the destinations, enabling them to provide unique and authentic experiences.

Organize Group Travel

Most tour companies offer group trips where people can meet new people and explore together. This is a great choice for people traveling alone or who want to have a more social experience.

Tour companies work with airlines and hotels to put together packages that include certain trips and accommodations. These packages can then be sold to customers directly or through travel agents.

A tour operator works with all travel elements, including:

• Accommodation
• Tourist services

Who Is A Travel Agent?

The role of the travel agent is to mediate between the customer and the service provider.

Their specialty is designing personalized vacation packages that take into account each client’s unique tastes, financial constraints, and other needs.

By using their extensive contacts with various service providers, such as airlines and hotels, travel agents can create customized itineraries that perfectly match their clients’ preferences.

When planning a vacation, a travel agent is an invaluable resource. A good travel agency will have connections with reliable tour operators who can tailor their services to your needs.

What Is The Major Difference Between Tour Operators And Travel Agents

Neither the components of travel services nor the pre-made packages sold by a travel agency are created by that agency.

While the tour operator plans the itinerary and any packages, they facilitate the booking process for customers and handle financial and legal matters between the two parties.

Features Of Travel Agents

They curate personalized itineraries.

Travel agents do well at curating tailor-made itineraries, considering individual preferences, interests, and travel styles.

They Are Booking Expertise

They handle flight bookings, hotel bookings, car rentals, and other logistics, taking the burden off the travelers to manage these details.

They Ensure Flexibility

Travel agents can handle last-minute changes and adjustments to itineraries, offering a more flexible travel experience.

The Decision-Making Dilemma: Operator Or Agent?

Choosing between a tour operator and a travel agent is based on various factors, such as your travel style, budget, destination, and personal preferences.

When Do I Need To Opt For A Tour Operator?

You Should Opt For A Tour Operator :

• If you prefer a structured and stress-free travel experience with pre-arranged activities.
• If you are exploring a destination for the first time and want to benefit from the expertise of local guides and operators.
• If you enjoy traveling in a group and socializing with like-minded individuals.

When To Choose A Travel Agent

You should opt for a tour operator:

• If you have specific preferences and require a personalized travel itinerary designed to your interests.
• If you are a frequent traveler and need someone to manage your travel arrangements proficiently.
• If you are traveling with a large group or organizing a special event and need a personalized travel plan.

Frequently Asked Questions

Yes, travel agents serve as middlemen between travelers and tour operators.

We covered the differences between tour operators and travel agents, and their key features when you should opt for a travel agent and tour operator.

Both tour operators and travel agents play important roles in the travel industry, catering to the diverse needs of modern travelers.

As tour operators provide all-inclusive packages and guided experiences, travel agents do well in creating tailored itineraries and handling intricate logistics.

The choice between the two ultimately depends on your individual preferences and requirements.

Whether you opt for the expertly curate tour package or the tailor-made journey, the goal remains the same -to embark on a memorable adventure that leaves you with cherished memories for a lifetime.

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10 Best Russian Tour Operators and Travel Companies

Discover 10 Best Russian Tour Operators and Travel Companies that promise unforgettable experiences. Explore Russia with expert guidance and curated itineraries for an immersive journey.

Embarking on a journey to Russia requires meticulous planning and expert guidance. In this article, we unveil the 10 Best Russian Tour Operators and Travel Companies, each contributing to the tapestry of unique experiences. From cultural immersions to adventurous escapades, these operators guarantee a seamless and memorable exploration of the vast Russian landscapes.

Searching for the top travel agencies and tour operators in Russia? You’ve found it! The top 10 tour operators and travel agencies in Russia that provide fantastic deals and experiences are listed below. These tour operators will assist you in seeing all of the great sights and attractions that Russia has to offer, from Moscow to St. Petersburg. These tour companies and operators will provide you with the greatest experience possible, regardless of whether you’re searching for a city trip or a tour of the countryside.

Recognizing the Travel Environment in Russia

Discover Russia’s varied landscapes with the help of these knowledgeable tour operators. These organizations provide an overview of the splendor of the nation, encompassing everything from the ancient alleys of Moscow to the captivating Siberian wildness.

How to Handle Cultural Marvels

Take in the intricate fabric of Russian culture. Red Square, the Hermitage Museum, and the Trans-Siberian Railway are just a few of the famous sites that our suggested tour operators make sure you don’t miss.

Excitement and Discoveries

These operators design exciting experiences for adventure seekers. Get ready for an exhilarating adventure, whether you want to hike the Caucasus Mountains or go dog sledding in Kamchatka.

Read more:  Indian Travel Agencies in the USA

Russian Outings

Take a trip through Russian culture with Russian Excursions. This tour company creates itineraries that highlight the essence of Russia, including historical sites and authentic local encounters.

Travels Across Siberia

Trust Trans-Siberian Adventures for the quintessential Trans-Siberian experience. With smooth travel over the longest railway in the world, this operator offers a glimpse of Russia’s immensity.

Tours of Moscow Magic

Moscow Magic Tours offers trips into the center of Russia. With knowledgeable guided tours, this operator reveals the wonders of Moscow, from the Kremlin to the Bolshoi Theatre.

Experiences in the Siberian Wilderness

Siberian Wilderness Adventures provides experiences that are unmatched for individuals looking to discover the beauties of nature. With the help of experts, see Siberia’s unspoiled splendor.

Red Square Findings

Discover Moscow’s past at its core with Red Square Discoveries. This operator offers historical insights and architectural marvels on excursions to the famous Red Square. So, explore 10 best Russian Tour Operators and Travel Companies.

Northern Lights Expeditions

Northern Lights Voyages transports you to the northern regions of Russia for a heavenly adventure. Explore the Arctic sceneries while taking in the captivating sight of the Northern Lights.

1. Tour Dragon

Tour Dragon is one of Russia’s most seasoned tour companies. They provide a large selection of trips to all the well-known locations in Russia. They provide excursions that are both cultural and natural, as well as city breaks. To make your vacation easier, they also offer airport shuttles and assistance with visas. Visit the website at tourdragon.com.

2. Ramasside

Founded in 1929, this top Russian travel operator has been around for a long time. They provide a range of trips to all of Russia’s main cities. They provide tours that last many days as well as day vacations for everyone. They also provide airport shuttles and assistance with visas. Internet address: https://www.ramassidetours.com

3. Viator Adventures

If you’re searching for an experience that isn’t too conventional, Viator Adventures is a fantastic option. They provide a variety of distinctive journeys and encounters to some of the most breathtaking and isolated locations in Russia. GAP Adventures offers a variety of cultural experiences and adventures to suit every taste.

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4. Russian Express

With many years of expertise in planning trips to Russia, Russian Express is a reputable travel company. They provide a variety of trips to some of the more isolated places in Russia in addition to all of the country’s major cities. They also offer airport shuttles and assistance with visas.

5. Russian National Tourist Office

The Russian Federation’s official tourist organization is the Russian National Tourist Office. They provide a variety of trips that visit some of the more isolated areas of Russia in addition to all the main cities. They also offer airport shuttles and assistance with visas.

6. Russian Travel Agency

One of Russia’s oldest and most seasoned travel companies is the Russian Travel Agency. They provide a range of trips to all of Russia’s main tourist attractions. They provide excursions that are both cultural and natural, as well as city breaks.

7. Red October Travel

One of Russia’s top travel agencies is Red October Travel. They provide a large selection of trips to all the well-known locations in Russia. They offer excursions that are both cultural and natural, as well as city breaks. They also offer airport shuttles and assistance with visas.

8. Sapsan Tours

One of the top tour companies in Russia is Sapsan Tours. They provide a range of trips to all of Russia’s main cities. They offer tours that last many days as well as day vacations for everyone. They also provide airport shuttles and assistance with visas.

9. Russia Vacation

This seasoned tour company provides a variety of trips to all the main locations in Russia. They provide excursions that are both cultural and natural, as well as city breaks. They also offer airport shuttles and assistance with visas.

10. Russia Tourist

With many years of expertise in planning trips to Russia, Russia Tourist is a reputable tour operator. They provide a variety of trips to some of the more isolated places in Russia in addition to all of the country’s major cities. They also offer airport shuttles and assistance with visas.

Answers to Common Questions

What distinguishes Russian Excursions?

Russian Excursions is unique in that it emphasizes real experiences. Every itinerary has been carefully chosen to offer a comprehensive grasp of Russian history and culture.

Why pick Adventures in Trans-Siberion?

Trans-Siberian Adventures guarantees a faultless excursion on the famous train. Their well-planned itineraries and knowledgeable guides make the Trans-Siberian journey one to remember.

What distinguishes Moscow Magic Tours?

Moscow Magic Tours is unique in that it offers a thorough examination of the city’s cultural treasures. Their trips are unique since they have access to famous sites and knowledgeable experts.

Siberian Wilderness Expeditions: Why choose them?

Siberian Wilderness Expeditions provides a special fusion of the natural world and adventure. Their knowledgeable guides take you off the main track to explore the unspoiled splendor of Siberia.

What makes Red Square Discoveries unique?

Red Square Discoveries is an organization dedicated to revealing the past of Red Square in Moscow. They breathe new life into the past with captivating stories and knowledgeable experts.

How can Northern Lights Voyages meet your expectations?

A celestial experience in Russia’s northern regions is provided by Northern Lights Voyages. Explore the Arctic landscapes while taking in the breathtaking sight of the Northern Lights.

Embarking on a Russian adventure is a journey of a lifetime, and the choice of tour operator can significantly enhance the experience. The 10 Best Russian Tour Operators and Travel Companies listed here guarantee not only expertise but also a deep connection with the culture, history, and nature of this vast and enchanting country.

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What Type of Tour Operator Are You?

Did you know that the term tour operator has several very different meanings? You might think all tour operator software is designed for you, if you’re a tour operator, but it’s not so simple. Some of these tour software products will be designed for you, but some will not.  By clearly understanding what type of tour operator you are, you will be able to tell very quickly whether a tour operator software you are reviewing will meet your specific needs.

Different Types of Tour Operators

Do you provide activities directly to travelers.

For example, do you offer a guided city tour, bicycle tour, kayak tour or other daily scheduled tour? If yes, than you’re also known as an adventure outfitter or activity operator .  In this case, you’re looking for  booking software that allows your customers to book your products in real-time with the ability to issue printable vouchers.  You’re probably concerned with making sure your seats are filled and that you are maximizing your yield (i.e. number of people per trip).

Are you an accommodation-based service provider?

For example, do you offer multi-day accommodation style packages or offer tours based on occupancy?  If so, then you will want a booking platform that allows you to offer accommodation-based bookings in an intuitive way.  Scheduled, fixed-availability tour & activity products are very different from flexible check-in/check-out based products.  Most booking systems that are good at one aren’t necessarily designed to work well with the other.  Be sure that when you review tour operator software systems that you ensure understand what type of products the system supports.

How far in advance do your customers book?

The shorter the time period between the booking and the delivery of your service, the lower your risk level  is for online payments. If you are an activity operator, your average pre-booking window is around 30-60 days or less. Real-time availability support will help you avoid overbookings , especially if you take bookings through multiple channels and need channel management.

For larger tour packages, the value is higher and the pre-booking window is longer.  It is unlikely that a customer will pay for a large package online so the need for real-time booking and availability are less important. A system with good reseller support, a low back-end booking rate, and commission functionality may suit you best.

Do you sell your own tours or someone else’s products?

If you are the provider, then your needs will be different then if you are a reseller.  As a provider, you will want live availability online and direct payment for your services.  As a reseller, you are probably allocated a block or freesale product, in which case, your interests will not be in filling seats but in selling as much product at as much margin as possible.  You will have a larger variety of product and you will most likely focus on products that sell the best.

If you work with an external company as a provider or a reseller, a system that supports inventory importing, ticket pools, daily pricing and other enterprise functions will be helpful for your tour business.

Do you book air & hotel?

If you book airfares and hotel rooms for customers then you will probably want a tour operator software that has integration with GDS.  If you want your customers to book their air and hotel choices online, then you would probably also require some basic packaging functionality.  You are probably a licensed travel agent in this case, in which case you will be bound by certain industry criteria when it comes to payment and credit card requirements.

Do you organize custom tours?

Do you accept requests for group tours and then prepare custom itineraries on behalf of customers?  You will probably want to look for booking software that allows your customers to complete a request for quote which can then be used as the basis of building a custom itinerary.  In this scenario, you are probably not accepting payment upfront but rather applying payments to the booking invoice as you work your way through the booking process. A system that includes secure online payment requests and private tour packages will serve you best.

Get the Most Out of Your Booking Software

You should now have a really good understanding of the kind of online booking software you need, what is important to you, and what will best fit your business needs.  Being able to describe to a software vendor what type of tour operator you are, the types of tours & activities you sell, how you wish to be paid, and what your role is in the travel supply chain will help you find the tour operator software you need.

Written By | Rezgo

Rezgo helps experience providers grow their businesses with flexible online booking tools and personalized support. Focus on what you love and let us take care of the rest.

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Enjoy Your Group Tour with Leading Russia Tour Operator There is one simple fact about traveling - It is stressful. To stay away from the pressures at work and boring daily routines at home, you plan a vacation. Anticipating a trip is always thrilling and full of excitement. It has a number of positive impacts and benefits. But, there are various factors due to which it ends up being stressful. Financial concerns, travel arrangements, itinerary, transportation, finding hotels, unrealistic expectations, unknown places and people, language problems are some of them which contribute to making the overall experience negative. If you are also planning a trip whether business or family and wish to make it stress-free and cost-efficient then let our professionals do all the arrangements so that it ends up being the most memorable and fruitful one. With an experience of 450 years, Dook International is one of the most renowned and trusted tour operators providing all the facilities including Visa support , Airlines, Luxury Hotels, Restaurants, Conference venues, Logistics, Sightseeing, Tour guide, Transportation, etc. Russia: One of the Most Popular Tourist Destinations Russia has been in the list of many travelers lately as one of the most amazing holiday destinations. With a depth of historical and cultural riches, unique landscapes, world-famous art, and architecture, it is the world's largest country. It makes up over a seventh of the earth's entire land mass. Bridging eight time zones with a widely variable climate, Russia is a country which will amaze you completely for the right reasons. It has 2,000 libraries, 221 museums, 100 concert halls, 45 art galleries, 80 theatres, and over 100 festivals each year. Most of the country has a continental weather. Moscow and St. Petersburg temperatures range from 32 degrees in summers to -25 degrees in winters. If you are an art-lover then this country is enough to occupy you for days in its huge art collection comprising modern as well as contemporary Russian art. Russia offers a unique tasting experience for foodies like Borscht which is a beet soup, Pelmeni which is a pastry dumpling filled with minced meat, and Russian beer which will pleasantly surprise you for sure. Apart from this, you must visit the exceptional grandeur of the Moscow Metro , the biggest in the world. Also, travelers enjoy the pure clean water of the biggest, deepest, and most diverse freshwater lakes in Siberia. It has an exciting nightlife as well with world-famous night-clubs and bars offering free live music. If you are planning to visit Russia in winters then be ready to experience a snowy world that seems straight out of a fairytale. Why Dook is Best DMC for Russia Tours? Traveling abroad seems adventurous and irresistible but it surely is expensive and difficult as it includes a lot of formalities and preparations. Therefore, opting for the Best DMC Russia is recommended widely. Being one of the most famous Russia Tour Operators , Dook International has come up with Escorted Tours there which will help you organize your vacation perfectly and on a budget with proper planning and special arrangements. We are one of the leading operators with our own office and team in Russia. Our team of highly-knowledgeable and well-educated professionals provides Russia Group Tour Packages at lowest prices. Well-known for Luxury CIS Countries Tour , Dook International offers professional services possessing vast knowledge in geographical locations, logistics, resources, customs, guidelines, rules and regulations, transportation, local languages, foods, hotels, etc. The entire trip is planned as per your convenience, budget and time limit, preferences, and purpose. Due to proper planning and efficient management, our Russia Group Tours cover a wide variety of destinations within the given time. Apart from this, we also provide pocket-friendly Moscow Group Tours and Saint Petersburg Group Tours . Explore our Latest Russia Group Departures on our website and start packing your travel bags to begin your journey of exploring the most surprising and thoroughly fascinating country of the world. Why Dook is Best B2B Tour Operator for CIS Countries

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Russia is open for international travelers regardless their citizenship/country of residence. Tourist visas are being issued in the USA, Australia, New Zealand, Canada, the UK, EU, Japan, and worldwide. Electronic visas (up to 16 days of stay, single entry) are available for the following nationals: Austria, Andorra, Bahrain, Belgium, Bulgaria, Cambodia, Croatia, Cyprus, China, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Iran, Ireland, Iceland, Italy, Japan, Kuwait, Latvia, Lithuania, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, Myanmar, Netherlands, North Macedonia, Norway, Oman, Poland, Portugal, Philippines, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, Sweden, Taiwan, Turkey, Vatican, Vietnam.

You can bring foreign currency and exchange money freely in Russia. You can open a bank account and g et a debit card in one hour time, once you will have arrived, we assist.

Medical insurance is available for international travelers through Russian insurance companies.

International flights to Moscow and St Petersburg are available via Tbilisi (Georgia), Yerevan (Armenia), Baku (Azerbaijan), Istanbul (Turkey), Belgrade (Serbia), Dubai & Abu-Dhabi (UEA), Doha (Qatar), Algiers (Algeria),Tehran (Iran), Muscat (Oman), Cairo (Egypt), Astana & Almaty (Kazakhstan), Beijing, Shanghai, Guangzhou, Chengdu, Chongqing, Shenzhen, Qingdao & Xian (China), Delhi (India), Colombo (Sri-Lanka), Male (Maldives). Information changes frequently, please inquire.

Trans-Siberian travels can fly in/out Vladivostok via Beijing (China), Harbin (China), Bangkok (Thailand), Tashkent (Uzbekistan).

Trans-Siberians taking off in Irkutsk/Lake Baikal, fly to Bishkek (Kyrgyzstan), Dushanbe (Tadjikistan), Namangan (Uzbekistan), Osh (Uzbekistan), Beijing Daxing (China), Bangkok (Thailand), Ulaaanbaatar (Mongolia).

Explore the best travel destinations in Russia with our wide range of sightseeing tours to Moscow, St Petersburg, Golden Ring, Kazan; Northern Lights viewing tours; wildlife & nature tours to Lake Baikal tours, Altai, Kamchatka tours, Trans-Siberian train tours, and more. Find the best guided trips and expert planned Russian holidays 2023-2024.

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