tourism promotional materials

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7 Effective Promotion Ideas for Tourism Marketing

Promotion, advertising, marketing… the subtle differences between these terms (opens in a new tab) is interesting, but ultimately the bottom line is about growing your tour business and boosting your sales. That is what I am going to focus on here.

An effective advertising campaign is the most important aspect in the successful development of a tourism business. The key success factors in any campaign are careful planning and creative ideas.

We will start with some basic foundational elements of a tourism business, and then go on to share effective promotional ideas.

Your Brand Identity

All the elements of a business are interconnected, and each business prioritizes them slightly differently. However, it is important to continually evaluate the strength of your brand presence while you are developing your promotions and marketing strategies.

– Social Media

Are your social media accounts set up and active ? This is non-negotiable because so many people rely on social media as their primary source of information, and to verify the value of a business before making a commitment. Focus on maintaining several platforms, and keep them current and engaging as best as you can. You can start here (opens in a new tab) , and then take your social media to the next level with this blog post (opens in a new tab) .

– Starting a blog (or posting relevant articles)

There are several ways a blog can help grow your business. When your site is brimming with interesting blogs showcasing your unforgettable tours, or with useful articles about tourism… that gets people excited! Visitors to your blog see all this fun content, and are motivated to try it for themselves, and they hit that book button.

The other benefit of a blog is that with enough high-quality content, it positions your company as experts in the field (opens in a new tab) . That is great for ranking in Google searches! In addition you can get a lot of mileage out of a well thought out post. Your articles can also be published on other sites that offer similar services, play double-duty as social media content, or be creatively pitched as a sales tool. Plus, when you are writing about your tours, showcasing beautiful pictures, and reminiscing on the fun you provide… that is an enjoyable reminder of how memorable your business really is.

– A professional website

A website is another important place to solidify your professionalism. Prospective customers who visit a high quality website find essential information organized cleanly, and studded with alluring photos. This is the ultimate selling tool. All your promotion efforts and marketing plans typically deliver prospective customers to your website. Therefore it needs to clearly articulate what you do, and provide a clear plan to book a tour. If you need an upgraded website, TourismTiger are experts in building websites for the tourism industry (opens in a new tab) , and we have many years of experience in this arena.

Put your dazzling brand identity to work

In an ideal world, a business has the budget to hire a professional marketing and advertising team. Usually, the team would offer market research, web-marketing services, commercial promo, and also creative ideas to make a tourism business more attractive. This team would have time and resources to implement an effective promotional campaign for tourism marketing organizations. (starry emoji here)

However, not everyone has the resources to pay a team of dedicated professionals. That means we must be interesting and innovative on our own.

Let’s check out below how tourism marketing companies (and tourism businesses) attract their audience and the promotional ideas they use.

1. Utilize local listings

The simplest promotion you can do is registering your business with Google My Business (opens in a new tab) – it is the new Yellow Pages. The vast majority of people use Google to find everything . If your business doesn’t show up in all those searches- you are missing out! A Google listing is basically free advertising for you. The setup process is quite simple, and then you have complete control to update your listing, add new photos, or update hours if they change. Follow these steps (opens in a new tab) , and include as much information as possible.

2. Using email newsletters

Using email newsletters (opens in a new tab) and a customer relationship management (CRM) program is an easy yet effective strategy for interacting with clients. There are classic avenues to invite people to sign up for your newsletter, such as built into your website or Facebook page. Also get creative how and where you ask for subscribers. For example, find a fun way to circulate a paper sign up sheet during a tour. And be very thoughtful of the wording you choose. Offer the user the option to subscribe to the newsletter in order to ‘regularly receive information about current offers’ or ‘hear about our seasonal tours’. Offer a newsletter that is relevant and interesting to your prospective customer. Prospective customers have different interests compared to people who already know how great your tours are.

3. Showing online banners

Considering internet marketing tools (opens in a new tab) for the tourism industry is crucial. One of the most effective promotional ideas tourism businesses can employ is to invest in online advertising. Placing ad banners on certain websites, where users will be able to see your current promotions and offers, is a great idea to get more exposure. The websites you advertise on should be the types of sites your target audience visit. Be careful that you’re placing your ads where your ideal customer is visiting, otherwise you could be marketing to the wrong audience and your efforts will be in vain. You can use different sources and sites to place banners, just use top keywords in your Google search, like ‘top hotels’, ‘travel’, ‘top destinations’, etc.

4. Paid social media marketing

You can use SMM (opens in a new tab) (social media marketing) tools and targeted advertising to get in front of your ideal audience on social networks, such as Facebook and Instagram. Paid advertising on Facebook is extremely easy to set up (opens in a new tab) and monitor. Moreover, targeting a specific audience has been perfected by Facebook, so even a novice will be able to see results with their paid FB ad campaigns. Or, consider reaching out to SMM specialists who know how to promote your travel channels, it is the most effective way to advertise your tours.

5. Applying offline promo

Good ol’ fashioned business cards are crucial, especially for travel and tourism businesses. They are extremely useful and cost-effective. With help (in the form of developing multiple marketing strategies, not relying on one), they can really improve the reputation of your brand, increasing the likelihood of interest from travelers and tourists.

Classic postcards are a great direct marketing tool for tourism marketing and travel agents. By sending a colorful postcard with a wonderful landscape of a tourist destination and a small message to potential customers, you will definitely convince them to contact you. I can imagine the star eyes now, when a person longing for a vacation finds a pretty postcard in their mail.

There is no better way to present a brief and interesting overview of the services offered by your travel business than high-quality flyers and brochures. With brand-oriented design, your travel brochures will resonate with your audience and generate interest in your brand.

6. Checking the contextual advertising and SEO

Contextual advertising (advertising on a page that is relevant to your business) and SEO optimization are types of promotional activities that are aimed at end-users who use search engines such as Google to be able to select their desired tour.

-Wait, what?!

Ok, so contextual advertising is basically placing an advertisement in a location that is relevant. For example, a promotional ad for a gym membership with an athletic clothing company. Consider what type of person books your tours, how they learn about your company, and put your paid advertisements in locations relevant to this audience. Learning more about this type of advertising will improve your techniques, and also help inform your marketing strategies as you grow your business. Read a basic summary here (opens in a new tab) . This is another great place to invest money in a pro.

However, if you do not have the budget yet, get creative! Start with a small campaign, consider joining a tourism professional group (opens in a new tab) , and keep detailed notes to track your successes and areas to improve in.

SEO optimization is a hot topic! It is also dynamic and constantly evolving, which can make it an intimidating area to become familiar with.

Each of the online methods is good in its own way, and it’s worth choosing based on the specifics of your tourism business. The main thing in this business is a professional approach for a bright result and further development aimed at improvement.

7. Using tourist promo videos

The popularity of video content is constantly growing. It is also easier than ever to make a high quality video. These trends are important for the tourism industry to capitalize on. If you are trying to boost sales and grow your business… showing people all the fun they can have on your tours is obviously the way to go! Using positive testimonials, as well as photos and videos of your clients enjoying themselves on your tour is the best way to demonstrate the value in what you offer. It is easy to hire a freelance videographer to make a short promo video highlighting your fun tours.

If you can’t hire a pro yet, get your phone out and start using it! Maybe ask for a brief interview after a tour is finished. Being mindful and asking permission to take a video is an easy way to get the conversation going. This is a great way to appeal to your customers. Read tips on how to take great quality videos here.

In conclusion

The methods above are by far the most effective ways to promote your tourism business, but the list is by no means extensive. You can find lots of other ways to promote your travel business. (opens in a new tab) Check what people are searching for today. If your target customers go to music festivals, this could be a great location for the promo. If they use apps and mobile phones to be up-to-date, don’t forget to advertise on social media.

First and foremost, do not forget to research your market and make a strategy for promotion. Think of your product and how to best present tourism attractions to prospective clients. You have to know what your target audience needs in the first place. Furthermore, you have to offer your services and present your content via different sources, namely your website, social media channels and email advertisements.

With the help of these suggestions you can attract a large audience and promote your tours.

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How to Promote Tourism

Last Updated: April 3, 2024 Approved

This article was co-authored by Anyah Le Gilmore-Jones . Anyah Gilmore-Jones is a Social Media Marketing Expert based in Nashville, Tennessee. An innovative experiential and social media marketer, Anyah is skilled at creating engaging brand experiences and leverages her passion for connecting people and ideas to drive organic growth for purpose-driven brands. As the founder of GROW by Gilmore, a social media strategy company, Anyah develops data-driven social media strategies focused on authentic community building. She has over 4 years of experience spearheading viral campaigns and producing content for brands like HBCU Buzz, Black & Scholared, SHEIN, and Project Art Collective. She received her BA from Howard University in Political Science and Government. wikiHow marks an article as reader-approved once it receives enough positive feedback. This article received 11 testimonials and 100% of readers who voted found it helpful, earning it our reader-approved status. This article has been viewed 204,903 times.

Looking to attract some new visitors to your town or city? In our current digital age, getting tourists to pay attention to a specific place is more possible than ever. Developing a marketing plan and using tools social media and other promotional materials, can all help to promote tourism in your town or city.

Creating a Marketing Plan

Step 1 Consider what makes your town or city unique.

Focus on activities or attractions that are specific to your town. Even a small or strange attraction could attract visitors and bring attention to the town, from the world’s largest paper clip to a man made wave in a river. Ask yourself: What makes the town worth a special trip? What do you have that a tourist can’t get or do somewhere else?
Work with a tourism planning committee and narrow your focus on the top three things your town has to offer. The more specific, rather than generic, you can be, the more likely your town will be of interest to tourists.

Step 2 Conduct a survey of the members of the community.

What do you think attracts a visitor to the community?
What type of visitor do you see coming to our community?
How can we do to improve the visitor’s experience?

Step 3 Do a survey of visitors to the town.

Where does the visitor live?
What attracted the visitor to the community?
How did the visitor find out about the tourist attractions?
What type of businesses or facilities did the visitor use?
What kinds of accommodations or services are needed?
A third party endorsement from previous visitors to the town or current visitors is a good way to determine how to better serve future tourists.

Geographic market areas, with a section for day trips, overnight trips, and extended visits.
Outdoor recreation activities, if any, such as camping, hiking, fishing, and picnicking.
Entertainment, such as historic sites, fairs or festivals, shopping, and dining.
Other travel purposes, such as business trips and family visits.

Think about successful slogans, like Las Vegas’ “What happens here, stays here”, New York’s “The City That Never Sleeps” or Calgary, Alberta’s “Heart of the New West”. They work because they are unique and avoid generic terms or phrases.

The overall recommendation from the tourism planning committee, including the proposed slogan and branding.
The budget of the marketing plan, including the costs of all promotional materials.
The source of the funds to put the marketing plan into action.
The responsible parties of putting the marketing plan into action.
A timeline for the completion and launch of the marketing plan.

Using Promotional Materials and Local Media

Sell these promotional materials at local gift shops located close to popular attractions.

Step 2 Organize public radio spots and television ads.

The map can include a brief description of key attractions and sites, as well as activities tourists can do at these locations.

Step 4 Do a promotional draw or contest.

Using Social Media and Other Online Tools

A good way to get more traffic to the website is to create a blog section on the site and make sure it is updated regularly. Conduct interviews with locals and post the interviews on the blog, or do a post on the best activities to do in the town based on the season.

Step 2 Create a Facebook page and post something every day.

You can also create a hashtag that uses the slogan for the town and use it often at the end of every tweet or Instagram post. This will help you track if the town is trending among users and improve your posts to get more attention on these platforms.

Expert Q&A

Expert Interview

Thanks for reading our article! If you’d like to learn more about promoting tourism, check out our in-depth interview with Anyah Le Gilmore-Jones .

↑ http://smallbizsurvival.com/2013/03/how-to-market-a-community.html
↑ http://www.tourism-review.com/social-media-marketing-in-tourism-industry-page659

About This Article

To promote tourism in your town or city, start by making a list of the things that make your area unique, such as lots of outdoor activities or a unique attraction. Then, create a slogan that reflects what makes your town special, avoiding common, generic phrases like, “best kept secret.” Additionally, try making a Facebook page for your town and posting pictures or event information every day to make sure people notice the page. You can also open Twitter and Instagram accounts and come up with a hashtag based on your city’s slogan. For tips on how to create a tourist map of your area to give to visitors, read on! Did this summary help you? Yes No

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10 Promotion Strategies for the Travel and Tourism Industry that Actually Work

How easyJet holidays managed the Covid-19 crisis with automated refunds

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10 Promotion Strategies for the Travel and Tourism Industry that Actually Work

Almost every industry is (still!) going through tough times since the pandemic outbreak back in 2020. Some of them, though, have been affected by coronavirus far more than the others – and the travel industry is definitely one of them. Canceled trips, canceled flights, confused guests and hosts alike, countless restrictions, and the overall uncertainty of what’s coming next – all this have brought the industry to the brink of collapse.

Thankfully, most travel and tourism businesses decided to fight against the odds, and work their way through the pandemic. As of summer 2022, there are signs of coming back to (normal) life. Nobody knows, though, what autumn will bring and convincing consumers to plan their trips is far more difficult now than it ever was. That’s why clever marketing and promotion strategies seem to be the keys for the industry to get back on its feet.

Marketing for the travel and tourism industries in 2022

The pandemic isn’t the only problem the travel and tourism industry has faced lately. The economy (for example in Europe) forces people to think twice before going on costly vacations abroad. The competition is stiff as ever, and there’s still a need to maintain a healthy balance between costs and earnings. There’s no point in pumping thousands of dollars into marketing strategies if they won’t bring enough ROI. That’s why it’s crucial to select the next promotion strategy for your business carefully.

Here are some notable travel marketing trends are worth mentioning:

TikTok marketing – this social video platform became a powerful marketing tool for those skilful enough to unlock its potential. Often referred to as a platform for children and youth (and dismissed for being such), TikTok hosts 1 billion active users. It’s a value that shouldn’t be ignored.
Social media marketing – the dominance of TikTok does not mean that other social media platforms are doomed in marketing. Instagram, Facebook, and even LinkedIn – all those media have their place and are still valid marketing platforms. The key is – as always – targeting the right audience.
Influencer marketing – staying in the social media area: engaging celebrities and influencers in your marketing activities is an idea worth thinking of. Of course, the influencer with a 250K Instagram profile won’t bring thousands of customers directly to your company, but the recognizability should definitely help.

What about some travel marketing trends for 2022?

Flexibility is a key – though low prices are still important, customers are eager to find offers that enable them to get a full refund or change bookings if necessary.
Long-term rentals – in times of remote work, more people want to try living in new places for a more extended period. So-called workations have become more popular than ever, and people expect special deals for long-term rentals.
Geofencing – looking for attractions near the place of living has become a thing during the pandemic. People are forced to put off their travel plans until somewhere in the future, turned to what their area has to offer. With geofencing , local attractions, such as restaurants, museums, go-karting tracks, escape rooms or laser tag places, became open for people searching for “[something] near me” which, apparently, grew popular in recent years.

Enough of those trends – you’re here for the list, so here it is! 10 promotional strategies for the travel and tourism industry that actually work – they have been launched and tested by companies we know. There’s no room for hypotheses. Below you’ll find nothing but real-life examples – get ready to get inspired!

Gamecity Zoetermeer

Promotion types used: discount coupons, gift cards, giveaways.

Gamecity GoKarting Zoetermeer is a place of fun games and entertainment for people looking to do something more active and demanding than watching VOD at home or going to the cinema. Gamecity offers go-karting, laser tag, minigolf and an innovative, competitive escape room-like experience called Prison Island.

1. Social media giveaways

Pursuing the newest trends, Gamecity launched a few social media profiles, such as Instagram or TikTok (their most popular video has been watched more than 40K times!). They use TikTok not only for sharing funny, short videos but also to run giveaways for their engaged followers, thus increasing company recognizability and gaining new followers (as well as potential customers):

Online contests are usually a very effective way to raise awareness of newly-created brands. Still, nothing stands in your way if you want to organize a sweepstake every now and then to promote your already established brand.

‍ In short: a well-performed online giveaway should not only bring some attention to your company but it might also result in a significant followers increase. Each of them can become your next valuable customer!

2. Discount coupons

People who don’t order any service without typing “[name of the company] discount coupon” in Google Search won’t be disappointed, as Gamecity Gokarting issues discount coupons every once in a while. A nice 20% discount for go-karting should be enough to convince the unconvinced and create the opportunity for them to try new things while traveling or just hanging out with friends.

Discount coupons are the salt of promotion strategies for the tourism and travel industry – it’s always nice knowing that the attraction you were already willing to experience is a bit cheaper than expected. However, from a business perspective, too big of a discount can be deceptive, as people could try it once and then never come back due to the feeling that the service should be cheaper than it is. That’s why companies usually launch 10-20% discounts.

‍ In short: The most significant advantage of the discount coupon promotional strategy is that it’s not very demanding to launch and maintain such a promotion. And with a proper tool, such as the Voucherify, issuing coupons is approachable and developer-friendly.

Promotion types used: gift cards, partnerships, giveaways.

Sportihome has created its unique business model that combines two things you can find in the company name – sports and housing rentals. To make their offer attractive for sports enthusiasts and travelers alike, Sportihome runs numerous giveaways with strongly-thematic rewards, such as entries for sports events and so on:

3. Partnerships

A popular marketing strategy is partnering up with well-known brands to provide discounts, equipment and other gifts. Sportihome decided to follow this path by teaming up with Decathlon , the most prominent sports gear brand in France. Each host, who joins the Sportihome family, gets an exclusive 10% discount for equipping the lodgings they share with Sportihome customers.

In short: partnerships may strengthen your brand as showing up in the right company to a business meeting does. And if the partnership comes with benefits for the customers, you can be sure that it will positively impact your marketing efforts.

4. Gift cards

One of the ultimate travel and tourism promotion types is gift cards. However, buying holidays as a gift can cause unintended trouble – it isn’t easy to be a hundred percent sure that the gifted person won’t have any plans in a given period. Also, choosing the location and lodgings for them might not be the best idea (who knows if they’d like it?). In such a case, the best way would be to present someone with a gift card for holidays of their choice. And that’s exactly what you can do via Sportihome – choose the price (from €50 to €1,000) and choose whether Sportihome should send the card to the recipient or if you want to do this personally.

Each gift card is valid for 24 months, and the gifted person can use the code from the gift card during the payment – after choosing the most suitable location.

In short: Gift cards are present in almost any industry, but they became especially popular when the pandemic began – if all the travel companies ensured full refunds for everyone who wanted to cancel their flights, trips and vacations, they would already be out of business. One of the ways to stay above the surface while encouraging customers to return was to offer them gift cards instead of a cashback.

This is precisely the way easyJet decided to deal with the coronavirus crisis – read more about it in our case study!

Al Ali Yachts

Promotion types used: BOGO, discount coupons, giveaways.

Al Ali Yachts is a luxury yacht-rental company based in Dubai, UAE. In a demanding market, rental companies have to try different marketing strategies to get to the right audience. One of the most effective promotions used by Al Ali Yachts is BOGO – buy one, get one free – promotion.

How does it work? BOGO promotions add an item whenever a customer orders a required number of items. For example, during the "Enjoy the Summer" promotion, Al Ali Yachts offers their customers 1 hour of yacht rental for free for every 3 hours booked. It’s easy to calculate that the offer equals a 25% discount. The difference lies in the incentive.

If a group of friends would like to rent a yacht for two hours, they might get incentivized by the promotion – they’d rather pay for 3 hours and have a boat for 4 hours.

6. Holiday giveaways

There’s always an occasion to celebrate – should it be International Women’s Day, Independence Day or National Pizza With Everything (Except Anchovies) Day, brands have learnt to incorporate them into their marketing efforts. A contest where the winner gets 1 hour of free cruising? Why not? If it brings people interested in the product, it’s probably a good idea (though there’s a million dollars for whoever creates a campaign combining National Pizza Day with yacht rental).

Dertouristik

Promotion types used: discount coupons.

Visiting the Dertouristik website for the first time is one of those unforgettable moments, when a pop-up ad doesn’t get on the nerves – why so? Because of an exclusive, time-limited offer (also the fact that it doesn’t cover the whole screen)!

7. Time-limited offers

Though setting a time limit for the offer is old as the world, it’s useful promotional tool companies use with success in 2022 (and will probably still use in 2222). Here’s what it looks like on the Dertour website:

The window pops up right after entering the website – it says that there’s a €50 discount for any travel package from Dertour, as soon as the total costs are above €500. The offer is valid until midnight, so there’s a strict deadline, but with plenty of time to think this decision through.

It’s a nice touch that after closing the pop-up window, it’s still available under the blue “Ihr Rabatt Code” button, so the customers can get back and copy their code anytime.

Promotion types used: flexibility packages, discount codes, freebies.

8. Flexible packages

Trends in the travel and tourism promotions have changed – customers expect more than low prices, loyalty solutions or various discounts. They also need peace of mind when it comes to planning their vacations. That’s why solutions such as ItaliaRail’s Flexibility packages work! With an additional fee customers can ensure that they would be able to reschedule or cancel their train tickets with an 80% or 90% refund:

9. Freebies

Genuinely taking care of customers’ well-being is one of the most effective promotional strategies – especially if the goal is to create a long-term relationship with the customer. So ItaliaRail went the extra mile and prepared a little welcoming gift for their potential customers – a free Italian phrases ebook, which can be a helpful guide for those who visit Italy for the first time. Of course, giving away an ebook like this probably won’t become a game-changing strategy for the company. Still, it’s an excellent little addition to make customers feel better about traveling, and to get some email addresses in the process.

Promotion types used: cart promotions, discount coupons.

With its branches in Switzerland, Austria, Netherlands, France, Poland, Spain, the UK, Denmark, Belgium, Norway, Sweden and Finland, TUI became one of the most popular travel agencies in Europe, offering holiday trips worldwide.

10. Cart promotions

Knowing that the most straightforward solutions are often the most satisfying ones, TUI went through with cart promotions – the discounts visible immediately while browsing the offers:

A big, red –41% alert is precisely what TUI wants people to see right after clicking the TUI Deals button on the homepage. The difference between the regular and discounted price is what drives people’s purchasing decisions more often than they want to admit. But the difference between €1410 and €831 is just too good!

‍ Cart-level promotions , though, offer more than only displaying lower prices. Using them, you can assign automatic discounts to each customer who meets the redemption criteria, create personalized deals, enable free shipping, bonus items and much more!

Coming up with a successful promotion strategy for the travel and tourism industry requires a lot of work and dedication – I hope the above list of examples will help you choose the best promotion type to begin with. Now, before I finish, here are three final tips you might find helpful:

Select two or three promotion types you’re eager to try out. Learn more about them and see if they are within your reach before investing any money in them.
Look around and search for software that would help you create and launch the type of promotions you’re interested in. It’s always a better (and cheaper) idea to find ready-made software instead of trying to come up with your own solution.
If you’re determined to try out different types of promotions for your business, make sure that the software you’ve found in step 2 is able to handle each of them. No point in subscribing to (and paying for) two or three different software packages while you can stick to a single one.

If you’re looking for a powerful promotion engine where you can create numerous marketing campaigns (personalized coupons, cart-level promotions, digital gift cards, product bundling, loyalty and referral programs, geofencing), but pay only for the actual usage, try Voucherify. And when I’m saying “try” I mean it – Voucherify comes with a free plan, which you can use to find your way through the platform before deciding to pay any money!

Don’t hesitate any longer

Get started with Voucherify!

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Effective Tourism Marketing and Promotion Strategies in 2024 and beyond

By: Marium Farooq

December 12, 2023

Table of Contents

According to a study by Statistica in February 2023 , global travel is expected to go up in 2023 and 2024. After a big drop during the COVID-19 pandemic, travel started picking up again in 2022. The forecast predicts a 15.5 percent increase in people visiting different countries in 2023 compared to the year before. At the same time, the number of people traveling from one country to another is estimated to go up by nearly 16 percent during this period.

The tourism industry stands out due to its distinctive nature – it involves marketing and selling experiences that include various elements such as destinations, services, and activities. Unlike typical products, the competition in this industry is consistently intense. To effectively compete with others, marketing strategies must be not only creative and unique but also comprehensive. This calls for meticulously crafted approaches that offer a distinct edge over competitors.

To thrive in this expanding and profitable industry, you require a marketing strategy that suits the modern, ever-changing digital landscape. Run promotional campaigns to increase visibility for your brand, and most importantly, attract more customers. Here are some strategies that can give you the competitive edge you’re seeking:

1. It all begins with understanding your Target Market

The first step is to comprehend your ideal customers. Understanding your customers is the initial key to a powerful marketing strategy. The most effective way to do this is by creating an ideal customer profile that addresses key questions: Who are your customers? What is their demographic information? What motivates them? What interests them, and where do they seek information? How do they prefer to book their experiences? If you have successfully answered all these questions, you can start mapping out your communication strategy that highlights what makes you unique. These customer personas will form the foundation of your marketing strategy.

2. Social Strategy

As we’ve discussed previously, what sets the tourism industry apart is the intense level of competition it faces. In the world of tourism, the saying “seeing is believing” holds significant weight. Nowadays, customers have high expectations, seeking a fully immersive experience and meticulously planning every aspect of their trips – from bookings to sites and experiences. The key? They want to visualize it all before embarking on their adventure. Given these dynamics, social media is an essential part of your digital marketing that emerges as one of the most potent marketing channels for your tourism organization – provided you choose the right platforms. Each platform presents its unique features and challenges. The two most popular social media platforms for travel marketing are:

Instagram: Instagram boasts over 1.5 billion monthly users , and its user base continues to expand. The platform’s remarkable growth positions it as one of the most trending platforms, coupled with the fact that it is entirely visual. This unique characteristic makes Instagram exceptionally effective for tourism marketing.

The platform has witnessed substantial growth in its mobile video content since its launch, with brands increasingly relying on this medium to enhance engagement metrics and conversion rates. As a tour operator, your responsibility is to assist your potential customers in crafting the perfect tour package and ultimately a great vacation experience. On Instagram, you can captivate your audience by sharing pictures of experiences, hotels, meals, and itinerary events to facilitate their planning process for your tourism business.

Facebook: With over 3 billion monthly active users , Facebook stands out as the most populated social media platform, underscoring the importance of establishing a presence on this platform. However, how can you effectively leverage Facebook for your travel marketing? First and foremost, ensure that your business information on Facebook is complete. Often, travellers access such information about the tourist activity or tourism product through your Facebook profile, particularly if you operate a small business or if your official website has a low ranking on search engines. Given Facebook’s status as the most populated platform, it consistently receives high rankings and Domain Authority on search engines making it an essential tool for your social media marketing.

Another way travellers love to interact with a tourist destination is through check-ins, especially beneficial for destination marketing. Ensure that you use location targeting in your ads, as well as other parameters such as language, age, gender, interests, behaviours, etc. for a highly targeted marketing campaign.

Whether employing precise targeted advertising or a tourism promotion, the platform guarantees that your offers reach your intended target audience. Furthermore, it provides an opportunity to deepen your understanding of your customers, ultimately boosting sales for your travel brand.

3. Create Immersive Content with Reels

When it comes to visual content, more is better. Reels are one of the most exciting features offered by social media platforms such as Facebook, Instagram, and TikTok, and they are excellent for capturing the attention of diverse audiences. Reels provide a fun and interesting way to connect with your audience. When considering the duration of your video content, ensure it includes all aspects of your experience. You can later break it down and repurpose it on different platforms. Create stories, TikTok reels, visuals for your Facebook creatives, and more.

Depending on your content, you can attract more audiences, increase your brand awareness,inspire your audience, and showcase your services. Focus on what your audience is looking for instead of creating mundane behind-the-scenes videos of your work unless that’s what your audience desires. Otherwise, stick to the fully immersive experience you offer. Your visual content is the key for the successfulness of your content marketing.

One of the key challenges tour operators face is how to distribute content effectively without being too redundant. As mentioned earlier, more is better. Create multiple videos of your offerings, focusing on each aspect of the services you provide. This way, you have plenty of options to choose from and can easily edit and use them on multiple platforms using various online tools.

Another crucial aspect is not to omit important information. If your audience is inspired by the experiences you offer, they will likely be interested in tiny details such as the location, prices, availablilty, customizations, and who they can contact to work out a plan. Make sure you address all these questions.

4. Leverage Social Media Influencers

After creating and effectively distributing your video content, if you find it becoming repetitive, consider engaging Instagram influencers followed by your target audience. Influencer Marketing not only adds credibility to your business but also plays a crucial role in expanding your reach to new audiences.

The key lies in selecting influencers wisely. As a tour marketer, it may be tempting to focus solely on the number of followers each influencer has, but this approach overlooks two crucial pieces of information. Firstly, consider whether there is a match between the influencer’s brand personality and yours. Is your target audience likely to follow this specific influencer? This question harks back to the beginning of our blog, where we emphasized creating an ideal customer profile. If there is a match, the second crucial piece of information is the level of influence the influencer has over their audience. This can be determined by analyzing the engagement of the influencer’s followers. At times, influencers may have a modest follower count but a high level of influence, presenting an opportunity for you to strike a profitable deal with them which might be essential for a successful tourism marketing campaign.

5. Create a Seamless Website Experience

Your website serves as the primary tool to enhance your conversion rates, representing a critical component of your customer’s journey where key decisions are made. The first crucial aspect is to ensure all essential information is readily available, creating an easy booking process. Missing information may prompt customers to leave your website to seek details on your social media platforms or, worse, abandon the booking process. Display all relevant pictures, video content, and details where the booking occurs.

Pro Tip: Enhance your website’s efficiency by utilizing advanced booking software like Zaui, which significantly aids in establishing a seamless booking process for your guests.

The second pivotal element is the user experience on your website. If it is cluttered, slow, or difficult to navigate, it can significantly impact your booking numbers. It is important to maintain a well-designed and organized website for a smooth user experience. The third key point is to integrate a booking system directly into your website to initiate online bookings. Consider using Zaui, a popular booking system that enables revenue growth and automates everyday reservation tasks. Book a demo, and our experts will guide you through the platform, addressing all your questions.

6. Google Things to do

Consider the first step in trip planning: a keyword search on a search engine. With Google commanding over 90% of search traffic, securing visibility on this leading platform is crucial. Ensure your presence spans four relevant surfaces: Google Maps, Google Travel, Google Search, and your Google My Business Profile, each with unique attributes.

To learn how to enhance your visibility and outperform popular OTAs on these platforms, download our Google Things to do ebook . Alternatively, reach out to us for a personalized demo to experience our advanced integration with the Google Things to do platform. Over the past year, our Zaui experts have dedicated themselves to providing tour operators with a premium experience on Google Things to do, marked by advancements in integration and exemplary support. Download the ebook now to get started. CTA – Download Ebook

7. Email Marketing

If you currently don’t have an email list, it’s time to start building one. Your email list is among the most crucial marketing assets you possess, offering greater power than many other marketing channels since Email Marketing is the third-highest return on investment (ROI) .

Ideally, incorporate a subscription form on your website to invite visitors into your online community. This allows you to reconnect with them and potentially convert them into paying customers.

Another facet of your Email Marketing strategy involves guest communication . Establish a seamless guest experience with effective pre and post-trip notifications. Utilize this avenue to build credibility through reviews, ensuring the automation of review notifications. If you find this challenging, there’s no need to worry; your booking software can seamlessly handle it. Book a Personalized Demo with Zaui to explore these features further.

8. Tap into The Power of Reviews

Your reviews serve as a window into customer satisfaction, and there has been a consistent increase in reliance on them. Multiple review sites, such as Yelp, TripAdvisor, and Google Local, are perfect for building an online presence and reputation. Consider joining one or a couple of notable platforms and be diligent in responding to all reviews, both negative and positive. This demonstrates that you are attentive and value all feedback.

Another crucial aspect is the use of pictures, which provide the highest form of credibility. This is where you can elevate your marketing efforts. Photo marketing tools like Fotaflo and PicThrive can seamlessly integrate with your booking system , assisting you in getting direct referrals and reviews that outshine your competition, thereby enhancing your visibility. In tourism marketing, visual content plays the most important role, and professionally taken pictures shared through photo marketing tools provide control over the quality of visual content, as well as improving the overall guest experience.

Standing out in the tourism industry can be a daunting task. However, by incorporating a few unique and modern marketing tactics, you can create a memorable experience for your customers, ultimately strengthening your tourism marketing strategy. With the right strategy and approach, your marketing efforts can help you build deeper connections with your target audience, allowing you to stand out in a crowded market and achieve long-term success in the tourism industry.

If you are seeking unique ways to outshine your competition, get in touch with Zaui. We offer an All-in-One Booking Solution fully equipped with tools and services to help you attain the marketing success you are seeking for your business.

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Translating tourism promotional materials: a cultural-conceptual model

Translation Studies

Research output : Contribution to journal › Article › Research › peer-review

As the tourism industry continues to grow globally, tourism promotional materials (TPMs) are becoming one of the most translated materials in the world. Nevertheless, despite the high demand, this type of translated material has been the subject of criticism over the past four decades. Although culture, or rather cultural differences, have been identified as the main reason behind the failure of translations in the tourism industry, no straightforward solution to dealing with the problem has been found. In an attempt to address this shortcoming, this paper proposes a Cultural-Conceptual Translation (CCT) model, which leverages two key notions: cultural conceptualisation and destination image. Cultural conceptualisation, which is drawn from cultural linguistics, is a key manifestation of the oft-overlooked ‘silent’ or ‘unconscious’ level of culture, while the notion of destination image, which is drawn from tourism studies, has been identified as a crucial element in tourism promotion and advertising. We argue that the effectiveness of TPM translations relies on the (re)construction of ‘favourable’ destination images based on the cultural conceptualisation of the target audience. The viability and effectiveness of this model within the context of the commercial world of international tourism has been tested on TPM end-users through focus groups, and on TPM translation commissioners through a pilot project in which a TPM was translated from English to Malay. The results of the ‘road test’ were very positive, suggesting that applying the CCT model has the potential to improve translation outcomes in the area of tourism promotion.

advertising translation
cultural translation
cultural-conceptualisation
destination image
tourism promotional materials
Tourism translation

Access to Document

10.1080/0907676X.2018.1437193

Tourism Promotional Materials: Translation Problems and Implications on the Text's Effectiveness for Tourism Promotion

2019, Proceedings of the 1st International Conference on Education Social Sciences and Humanities (ICESSHum 2019)

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Tourism Marketing and Promotion

General overview.

Marketing and promotion are essentially figuring out what message(s) you need to sell a product and how to communicate to potential buyers. To use the famous quote from the 1989 movie Field of Dreams “if you build it they will come” is NOT how tourism works, marketing and promoting is essential to be successful. But, marketing and promoting tourism is very different than other tangible products and services. Destination CVBs are marketing and promoting an entire destination with numerous “products” and services.

Tourism Marketing

The American Marketing Association (2022) indicates “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large” (https://www.ama.org/the-definition-of-marketing-what-is-marketing/). There are common elements of marketing used for all products, but tourism marketing is unique. In marketing in general there are the common 4-Ps:

Product – Whatever is being sold (in tourism it is the experience).
Price – Cost of the product (in tourism it includes everything you purchase for the experience).
Place – Where you purchase the product. Also known as how the product is distributed.
Promotion – How the company or organization communicates the product to the consumer(s).

Marketing tourism is very unique compared to other products. Shoemaker and Shaw (2008) provide four primary ways marketing tourism is different than other products:

Intangibility – Tourism is an experience, not a physical product (e.g., computer). Tourists will have memories of the experience they may share with others (e.g., family, friends).
Perishability – The supplier cannot stockpile the product and resell it. For example, an empty seat on an airplane cannot be resold on a different flight. Each plane has a limited number of seats. An airline cannot add a seat unsold on the first plane to the second plane.
Heterogeneity – The experience is not likely to be the same for consumers. Unlike physical products (e.g., computer), tourism experiences cannot be mass produced.
Inseparability of production and consumption – Tourism experiences are consumed as they are produced. Other products can be produced in one city, state, etc. and sold in another. In tourism, the consumer (tourist) has to go to the product (i.e., destination). With tangible goods they can be purchased in a store and taken home or shipped to the consumer.

For tourism marketing there are an additional 4-Ps (Morrison et al., 2018):

Packaging – A way to purchase some, many, all of the tourism product together (often through intermediaries such as Travelocity, Expedia, etc.).
Programming – Ability of the destination to change themes, delivery of the product, and when the programs are available (e.g., destinations may have a special program around certain holidays).
People – Tourism focuses on people. Destinations strive to provide a good experience and people are needed who can provide the experience. Although technology is changing some aspects of tourism, people will likely always be required.
Partnerships – When businesses, organizations, etc. work together or collaborate deliver the tourism experience.

Marketing Orientation

Marketing orientation is essentially a guide for marketers. Morrison et al. (2018) suggest the following orientations

Production – Focuses on what the product is and how it might fulfill needs and expectations of tourists.
Sales – Focuses on selling more. So, increasing the volume of travelers, getting day-trip tourists to stay overnight are two examples of selling more.
Marketing – First the needs and expectations of tourists are identified. Then, marketing tries to find a way to fulfill those needs and expectations.
Societal – This orientation considers the society and local community and finds sustainable and/or responsible ways to market. This is a perspective or orientation that can minimize the negative social/cultural impacts.

In addition and similar to other topics covered (e.g., planning, development), marketing needs to be adaptable. Remember, tourism is season in many destinations, which might mean different target markets, different programming and events, and other issues to consider. As discussed from several perspectives, marketing needs to be adaptable because of challenges such as the economy, natural disasters, and other challenges.

Market Segmentation

Market segmentation in tourism is a way to group tourists according to characteristics they have in common since they are not exactly alike (Morrison, 2010). Some of the simple ways to segment the tourism market includes by demographics (e.g., age, household income, education, marital status). However, by combining such variables and looking at life cycle tourism marketers can be much more targeted and strategic. Another important consideration is geographic, or where actual and/or potential tourists reside. Another option is purpose of trip (e.g., business or leisure; group, family, individual). Behaviors of travelers can also be used to segment tourists. For example, marketers might segment based on travelers’ motivation or benefit they seek from taking a leisure trip/vacation. Psychographics (e.g., attitudes, interests, opinions) is a valuable segmentation tool which Strategic Business Insights (2009-2023) uses to group travelers into lifestyles (there is a survey you can complete to find out what type of VALS traveler you are) .

An example of segmenting a group of travelers is Shoemaker’s (1989) study that segments based on senior travelers reasons for traveling using cluster analysis, which is a statistical technique to segment a sample into groups based on a set of survey questions (Brochado, 2021). Shoemaker (1989) segmented based on reasons seniors traveled, including rest/relaxation, festivals/special events, experience new things, visit new places, escape daily routine, intellectual, and a number of other items. This study identified that there are sub-markets of the broader senior travel market. For example, Shoemaker (1989) identified three clusters: “Family Travelers” who enjoy spending time with immediate family; “Active Resters” travel to escape daily routine, intellectual enrichment such as visit historical sights, and participate in physical activities; and “Older Set” whose main differentiating characteristics is they are older then the other two groups and enjoy staying at all inclusive resorts, and participating in activities such as visiting historical sites.

When selecting target markets there are several criteria to consider according to Morrison et al. (2018). First, the need to be measurable, meaning you can estimate how many exist in the target market. This is essential because you want your broad or mass marketing to reach a sizable number of potential visitors. Next, the target market(s) need to be accessible, meaning you can reach them with your message. The next criteria is they need to substantial enough to justify the time and money that will be spent. Fourth, the target market(s) need to be defensible or make sense that they are likely to visit. The defensible criteria includes recognizing if they are a separate target market than other target markets or are they enough alike another that they are not truly distinct. Durability of a target market implies they will continue to exist over time and not just be a short-term or one occurrence. The destination also needs to ensure they can compete with other destinations for the target market. Homogeneity of the target market is the criteria that there are enough similarities with the target market. Finally, each target market needs to be compatible with the other target markets, as well or residents or locals to minimize negative social/cultural impacts.

Morrison et al. (2018) also identifies concerns the destination needs to consider when identifying target markets. First, do they have enough income to travel now and in the future and will they potentially spend enough money at the destination to make they a worthwhile target market. The destination also needs to be confident they can be competitive with other destinations marketing to the same or similar target markets. Another important concern is to ensure the investment needed to offer the product(s)/service(s) to attract the target market and to market/promote to them is worthwhile. Finally, does the destination have sufficient financial and other services to design and promote at necessary levels.

Destinations should also consider internal marketing within the destination. This includes to members of a CVB and/or other businesses within the destination system. Other internal stakeholders should be included such as politicians and community leaders, service providers (e.g., police, fire, EMT/healthcare) who are included in the important infrastructure component of a destination system. External marketing should not only done for visitors, but also intermediaries, suppliers, media, and other potential groups who can help with a destination’s efforts.

Branding and Positioning

Branding is applied quite a bit for products and services. However, in tourism it is more complex to brand a destination. Until relatively recently, CVBs would use the full phrase and/or acronym in the name of the organization (e.g., Greater Houston Convention and Visitors Bureau). These long and often similar names for the organizations could make it difficult to differentiate from other destinations. Many CVBs began developing shorter, more attractive names such as Visit Houston and have various logos and other branding to differentiate themselves from competitors.

A key element of branding, logos “can facilitate many DMO marketing activities to establish brand image and identity, particularly relevant before the actual visitor experience” (Blain et al., 2005). Branding is critical for developing a destination’s image because of increased competition among destinations (Jetter & Chen, 2011). Branding and brand identity help a destination position themselves or establish an image as a travel destination.

All brands have a value generated by the name, icon, or other identification, which represent brand equity. Williams (2021) the brand equity concept is complex. For tourism with so many stakeholders involved it is way more complex than single brands. So, destinations need to figure out what represents the overall tourism product of their destination. Kim and Lee (2018) found that characteristics such as price and work of mouth influence perceptions of perceived quality, brand awareness and image, which then help a destination’s brand equity.

Marketing Plan

Within a destination’s marketing plan should be both strategic and tactical elements (Morrison et al., 2018). Strategic activities are more related to long-term goals, which might include developing relationships and or partnerships with and between tourism related organizations (e.g., CVB, sports commission, hotel association, etc.). These types of strategies help a destination be cohesive and develop long-term value, which can lead to repeat visitation. The relationships and partnerships can help a destination manage the impacts (i.e., economic, environmental, social) as well. The tactical elements are shorter term, but help the destination with long-term goals. Examples include public relations campaigns, social media efforts, and the foci of convention and meeting sales, which can include booking short-term meetings to fill in the gaps for the destination around larger conventions, trade shows, and other large events that are booked and confirmed much further in advance.

The marketing planning process as explained by Morrison et al. (2018) should address the following questions:

Use situation and or SWOT analysis (i.e., strengths, weaknesses, opportunities, threats). This analysis(es) should consider who current visitors are, what the destination offers. To reflect how all of the modules for this class interact, a destination might identify an opportunity to develop a new attraction. Also consider environmental scanning, which assesses legal (e.g., travel restrictions), technological (e.g., smartphones), accessibility to and within the destination, economic, and macro-level competition for consumers discretionary income.
Evaluate the entire tourism system components (i.e., attractions, facilities, infrastructure, transportation, hospitality)
Assess visitor market, including current target markets, as well as potential target markets.
Compare and contrast the destination with competitor destinations, which can include but not limited to their image and their marketing plan.
Through out all this process strengths and weaknesses should be clearly identified. Through weaknesses a destination might identify opportunities or things that can be done better.
Vision and mission statement. The vision statement is very much future oriented. The mission statement is essentially what the organization does and its’ values.
Establish marketing goals to get to where the destination would like to be, which might include number of visitors, economic impact, visitor satisfaction, and/or various other possible ways to measure if the destination gets there. Remember, most or all CVBs are at least partially funded by the hotel occupancy tax, so hotel tax might be a goal to set.
Using the segmentation ideas and criteria (e.g., measurable, accessible, etc.) above, the destination needs to identify target markets.
Create – if destination does not have a positioning approach.
Change – if positioning has not resulted in the desired image the approach likely needs to be changed.
Reinforce – perhaps target markets have forgotten or the image they have of the destination is not as strong as it used to be. In this case finding a way to reinforce or remind visitors is needed.
Establish objectives that the destination can measure, including within target markets. These should be very specific and result from all the analysis performed throughout the marketing planning process.
By implementing the marketing plan. Typically have sub-marketing plans for each target market because of various potential differences between them. The differences would include the marketing mix or 4-Ps of marketing (i.e., product, place, price, promotion).
Monitor along the way so the destination can adapt if needed. Remember the objectives are stepping stones toward the longer term goals. So, if objectives are not being achieved something(s) likely need to be adapted.
Research and statistics. It depends on what the measurable goals (and objectives) are as to how to measure.

Tourism Promotion

Promotion is essentially communicating or making consumers aware of a product, which can be verbal, written, and/or visual. Walker and Walker (2018) provide sequential steps of how promotion affects the buying process labeling each with one word descriptions:

Provider creates awareness of the product to consumers (awareness).
Consumer needs to become aware of how the product will fulfill or affect their needs (knowledge)
Hopefully this knowledge creates a positive disposition for the product (liking).
Hopefully the positive disposition lead to the consumer preferring the product over those of the competitors (preference).
Finally, this should increase the probability of the consumer purchasing the product (probability).

Remember, the tourism product is very different and more complex than other products. One, the product is intangible and two it is derived of many aspects (i.e., attractions, accommodations, built facilities, transportation, infrastructure, hospitality).

Since promotion is a communication tool, there is a sender and a receiver. The sender for destinations as a whole are typically the CVB or DMO and the receivers are potential travelers/consumers. Messages/promotions can be sent through a variety of channels (e.g., billboards, television, newspaper, magazines, internet, email newsletters, etc.). However, not all promotions reach the intended recipient(s). Morrison et al. (2018) explains the following issues related to promotions and reaching the intended recipient(s):

Barriers – ways consumers can block messages, such as Do Not Call Registry and recording television shows to be able to fast forward through commercials.
Filters – deleting emails from companies and people not known to the recipient.
Noise – any distraction keeping the recipient(s) from the promotional message.
Permission – can be explicitly or implicitly. An example of explicitly is subscribing to a CVB e-newsletter. An example of implicitly is the organization pays for a message, such as on Facebook or a television commercial.

Morrison et al. (2018) also suggest even if the intended recipient(s) receives the promotion, it does not mean they hear, understand, and/or believe the message. It is important to send a message that people can understand and is realistic or believable. Ideally, the sender of messages will be able to receive feedback from the recipient(s). For example, number of recipients who click a link to get more information, number of sales of the product, a follow up survey to find out what the recipient(s) thought of the promotion to name a few.

Promotion Goals and Types

There might be various goals a CVB or DMO has for their promotions. One very obvious goal is to get consumers to purchase or book a trip. Other potential goals would be to entice travelers to upgrade to more expensive packages, stay longer, convert day visitors to overnight tourists, and be repeat visitors. In order to potentially achieve these goals it is important to understand the visitor buying process in order to establish goals and to influence purchasing behaviors. Inherently, consumers need information to consider any purchase, including travel. The general consumer decision-making process according to The Sales Optimization Company. (2009-2022) includes the following stages:

Awareness – consumer becomes aware they need a product, in the case of leisure tourism it could be a weekend getaway, family vacation, a day trip to a community event or other activity in another destination than where they reside, and many other possibilities.
Research – the consumer will search for information about possible options. A destination should have their promotional materials in multiple sources to be as visible as possible.
Consideration – the consumer through the research stage may have numerous possibilities to consider.
Conversion – the purchase decision is made. This could include deciding not the take the trip, perhaps for various reasons (e.g., do not have enough money for the desired trip).
Re-purchase – consideration if the trip or product fulfilled their need and would buy again, or take a trip to the same destination again.

Morrison et al. (2018) suggest thee are three goals of promotions. You might also consider these strategies to try to modify consumers’ behaviors. The first is inform, which is relevant for the awareness and research stages of the consumer decision-making process. Next is persuade, which is relevant to the consideration and conversion stages of the consumer decision-making process. Last, remind is a strategy to use as consumers contemplate the potential re-purchase stage of the consumer decision-making process.

Promotional Tools

The ‘place’ component of the 4-Ps of marketing provide what Morrison et al. (2018) refer to as ‘the promotional toolbox’. Many references (e.g., Morrison, et al., 2018; Walker & Walker, 2018) regarding promotional tools highlight and explain the following

Advertising -primary source for promoting to the mass market for leisure travel (e.g., television, magazines, newspapers, billboards, internet (banner ads).
Personal selling – primarily used to promote a destination for the meetings and events sector where a small number of people decide on the destination and venue, but the event brings many people.
Merchandising – travelers may purchase souvenirs when they travel. This is a good promotional tool where the traveler pays for it and is a reminder of the trip later one. For example, someone might use a coffee cup from a trip and be reminded of their experience. If it was a good experience it might influence them to consider visiting again. Another example, someone might wear a shirt or hat they purchase from a destination. A friend or even someone they do not know might ask them about their experience. This is free word-of-mouth promotion that a business or organization benefited financially since the tourist paid for it.
Digital marketing – websites, social media, e-mail, e-newsletters.
Sales promotion – a form of promotion that is typically separate from the broader advertising that takes place pretty much all of the time. Sales promotion offers an extra incentive to purchase and is more likely for a limited time.
Public relations – this promotional tool is important because they deal with the media. Think about when large events have been announced for a city, like the Super Bowl or FIFA World Cup. The local news channels might interview someone from the planning committee. A public relations person would handle arranging that and any inquiry from the media.

Planning Promotions

Morrison et al. (2018) suggest there is a “big P” and “little p(s)”. The big P is the overarching promotional plan for the organization, which is derived of the little ps. Examples of little ps will be the convention sales team’s plan, the leisure sales plan, sporting events, any other categories a destination provides or focuses on. Convention sales might be trying to promote a period of time where they currently do not have conventions or meetings and need to fill in the gap. Sporting events might focus on a specific sport.

Promotions Planning Process

Tourism promotions planning process asks the same questions as marketing planning process. Essentially at this stage, you are implementing the marketing plan:

Where are we now? – this question is guided by identifying target markets and the promotional tools a destination will use to promote to specific target markets. The target markets should include not only different visitor groups, but also travel trade intermediaries, local community, and media/press.
Where would we like to be? – this question is used to identify or establish measurable objectives (e.g., number of people to click on the promotion icon, number of overnight stays generated). These objectives are specific to the little ps and include goals of the promotion (i.e., inform, persuade, remind).
This question also identifies the budget for the specific promotion and potential partnerships to pool resources (e.g., funding, talent and knowledge of people).
This question also helps determine the message idea, which may require research, focus groups, and other forms if feedback to assess consumers’ interest and refine the promotion.
The message format needs to be created to ensure it is understandable, distinct from competitors, and believable (i.e., destination really can provide what it is promoting).
In terms of financial resources, there are various measures that help to determine the promotional reach (e.g., cost per contact, cost per inquiry, geographic – how many people in a designated market area you might reach). (There are various others in the PowerPoint we will discuss in more detail, including tradeoffs with specific promotional tools.)

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Tourism Promotional Materials

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M. Zain Sulaiman 3 &
Rita Wilson 4

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This chapter defines tourism promotion materials and describes the various media of tourism promotion, particularly the Internet. The discussion then narrows down to the language of tourism promotion which is used by these media to achieve the ultimate objective of persuading potential tourists. Beginning with the general features of the language, the chapter discusses the textual functions of the language of tourism promotion, and how it is influenced by three sociological perspectives of tourism (strangerhood, authenticity and play) resulting in a language of differentiation, authentication and recreation. The notions of time, magic and euphoria are also discussed as key features. This is followed by a discussion of the main techniques used by copywriters in the creation of the language of tourism promotion.

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Buck’s ‘The Ubiquitous Tourist Brochure ’ ( 1977 ) is one of the pioneering studies which analyse the content of tourist brochures. Following MacCannell’s work ( 1976 ), he concluded that the language of tourist brochures is constructed as tautologies with ‘authenticity ’ being the ‘lead message’ (Buck, 1977 , pp. 200, 206).

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Visuals: Visual content captures the characteristics that make a destination unique, making it an essential element of any effective content marketing strategy for the travel industry. From drone footage of endless coastlines to panoramic photographs of high mountain peaks, visual content can quickly grab your audience’s attention and inspire them to book a trip.
Keyword Usage: Travel content requires leveraging specific keywords that boost SEO. This may include keywords about certain locations or activities (such as, “What to do in Japan with kids”), transportation-focused keywords (such as, “How do you get around Bermuda without a car?”) and keywords that are specific to the type of accommodation someone may be interested in (such as “dog-friendly hotels near Lake Tahoe”). Learn more about what it takes to boost the SEO of your travel website here .
Inspirational messaging: When it comes to travel content marketing, storytelling with an intent to inspire is the name of the game — and your messaging should reflect that. By encouraging consumers to explore a new place, step out of their comfort zone and try an activity they’ve never done before, you can inspire adventure and motivate consumers to plan their next trip.

What Types of Content Work Well for Travel Companies?

Content marketing for travel businesses can take several forms:

Visual Content

High-quality videos and photos capture the beauty of a destination and provide a glimpse at what a “day in the life” is like — leaving a lasting impression on travelers. Photos and videos can help your target audience envision themselves in these settings, making your travel marketing campaigns even more powerful.

Blogs Posts

A travel blog is the perfect medium for providing in-depth details about a specific destination. Usually informative, blog posts can include travel tips, guides for a specific destination, itinerary suggestions or personal travel stories. Just don’t forget to optimize your content by incorporating the right keywords and other appropriate SEO tactics into your blog post so it can rank high on a SERP.

Social Media

Social media platforms like Instagram, TikTok, Facebook and Pinterest are ideal for sharing photos, videos and general overviews of what to expect when visiting a travel destination. Whether it’s sharing photos of local cuisine or filming a TikTok about a great hike in the area, there’s no shortage of travel content ideas for social media.

Not every traveler will be able to drop everything and book an immediate vacation — despite how tempting it might be. That’s why continuously producing high-quality content that engages potential consumers is key. A great way to nurture prospects is through email marketing campaigns and travel newsletters. Your emails could contain testimonials or stories from travelers, highlight upcoming events in the area, inform travelers about deals or display featured social media posts. The goal is to keep your target audience engaged so that when they are ready to book their next trip, your brand or destination is top-of-mind.

User-Generated Content

Authenticity is essential in travel marketing, and personal recommendations from real people can go a long way. From reviews to video recaps, user-generated content can help a travel brand build a strong, trustworthy relationship with its target audience.

Infographics

Infographics can make complicated travel topics — such as packing lists, cultural do’s and don’ts, and travel itineraries — easier to understand and share with others.

What Are Some Travel Marketing Content Examples?

From local tourism associations to hotel and hospitality marketers , travel organizations that leverage the power of SEO and high-quality, educational content have been able to dominate the travel industry.

Popular Destinations Landing Page by AAA Travel

AAA might be known as the company that will save you if you get stuck on the side of the road in the middle of nowhere, but AAA Travel is the company’s travel-focused arm that specializes in helping people plan the perfect getaway. To keep its spot as one of the nation’s leading travel companies, AAA developed an educational landing page devoted to popular vacation destinations . In doing so, AAA can capitalize on trending SEO keywords — such as “things to do in Nashville” and “where to stay in Honolulu” — while providing consumers with everything they need to plan a trip to one of these leading destinations.

Traveler Stories by TripAdvisor

TripAdvisor has an entire blog focused on travel stories that provide first-hand advice to readers. The blog is split into categories, and the stories include tips for LGBTQ travel, the best dishes to try while in Paris and comparisons of popular destinations (such as Santorini vs. Mykonos). The content aligns with what travelers want to learn, and each article provides helpful answers to questions their audience may have. By providing such relevant, specific and informational content, TripAdvisor can maintain its position as the world’s leading travel guidance platform.

Lonely Planet’s Immersive Videos

Visual content plays a critical role in any travel content marketing strategy, and Lonely Planet is a travel company that does an excellent job of incorporating immersive videos into their campaigns. The videos are created on-location and feature footage of picturesque scenery and the real people who live in these destinations — giving their audience a glimpse at what they can expect should they plan a visit. From Mongolia to Montana, Lonely Planet’s videos cover important information that their target audience will find valuable, and the videos are designed to motivate their audience to book their next adventure.

The Croatian National Tourist Board’s Winter Wonderland UGC Campaign

To boost tourism during the colder months of the year, the Croatian National Tourist Board launched, “Croatia – Winter Wonderland.” The board encouraged people traveling to Croatia in the winter to post their photos on social media platforms like TikTok, Twitter, Instagram, Facebook and Pinterest, and tag every photo with the campaign’s hashtags, #CroatiaWinterWonderland and #MagicalCroatia. The board also integrated giveaways into the campaign and collaborated with social media influencers to provide them with trips to Croatia hot spots, like Plitvice Lakes National Park and Dubrovnik.

Ready To Get Started on Travel Content Marketing?

There’s no time like the present to revamp your approach to travel content marketing. By segmenting your audience, telling impactful travel stories and developing a solid SEO approach, you can engage consumers and take your marketing efforts — and ROI — to the next level.

Melinda Miley

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Melinda (Mel) is a Content Writer at Brafton based out of Pennsylvania. In addition to writing professionally and for fun, Mel loves paddleboarding, hiking and telling her dogs how perfect they are.

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COMMENTS

Tourism Promotional Materials
Tourism promotional materials (TPMs) are a form of advertising known as collaterals in the field of marketing and advertising (Middleton, Fyall, & Morgan, 2009, p. 316).They are described as the collection of media , such as brochures, leaflets, posters , flyers , postcards and websites, used to support the sales of tourism products.
Translating tourism promotional materials: a cultural-conceptual model
As the tourism industry continues to grow globally, tourism promotional materials (TPMs) are becoming one of the most translated materials in the world. Nevertheless, despite the high demand, this type of translated material has been the subject of criticism over the past four decades. Although culture, or rather cultural differences, have been ...
Effective Tourism Marketing and Promotion
Promotion, advertising, marketing… the subtle differences between these terms (opens in a new tab) is interesting, but ultimately the bottom line is about growing your tour business and boosting your sales. That is what I am going to focus on here. An effective advertising campaign is the most important aspect in the successful development of a tourism business.
Tourism Promotional Materials: Strategies for Effective Cross-Cultural
Tourism Promotional Materials: Strategies for Effective Cross-Cultural Promotion. March 2019. DOI: 10.1007/978-981-13-6343-6_2. In book: Translation and Tourism (pp.17-35) Authors: Mohamed Zain ...
(PDF) Tourism Promotional Materials: Translation Problems and
Tourism Promotional Materials: Translation Problems and Implications on the Text's Effectiveness for Tourism Promotion March 2019 DOI: 10.2991/icesshum-19.2019.71
Translation and Tourism: Strategies for Effective Cross-Cultural
This book addresses one of the most central, yet criticised, solutions for international tourism promotion, namely translation. It brings together theory and practice, explores the various challenges involved in translating tourism promotional materials (TPMs), and puts forward a sustainable solution capable of achieving maximum impact in the industry and society.
Tourism Promotional Materials Across Languages and Cultures
Abstract. This chapter links tourism promotion to translation and takes as its starting point the main criticism of the translation of tourism promotional materials from within and outside Translation Studies: that, in general, the translation standard of these materials is deplorable. While experts in the field of marketing and advertising ...
Translating tourism promotional materials: a cultural-conceptual
As the tourism industry continues to grow globally, tourism promotional materials (TPMs) are becoming one of the most translated materials in the world. Nevertheless, despite the high demand, this type of translated material has been the subject of criticism over the past four decades. Although culture, or rather cultural differences, have been ...
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1. Create promotional materials. These can be promotional t-shirts, hats, stickers, and flags with the town slogan and branding. Go local and hire a local illustrator or designer to create the promotional materials. Sell these promotional materials at local gift shops located close to popular attractions. 2.
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In fact, tourism promotional materials (TPMs) are considered one of the most translated types of texts in the world today. However, this type of translated materials has frequently been criticised ...
10 Promotion Strategies for the Travel and Tourism Industry that
Promotion types used: flexibility packages, discount codes, freebies. 8. Flexible packages. Trends in the travel and tourism promotions have changed - customers expect more than low prices, loyalty solutions or various discounts. They also need peace of mind when it comes to planning their vacations.
Translating tourism: a cultural journey across conceptual spaces
Translating tourism: a cultural journey across conceptual spaces. Download (5.39 MB) thesis. posted on 2017-02-22, 18:12 authored by Sulaiman, Mohamed Zain. This study aims to suggest ways of improving the effectiveness of translated tourism promotional materials (TPMs). It investigates the root causes behind the failure of translated texts to ...
Effective Tourism Marketing and Promotion Strategies in 2024 and beyond
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Tourism Promotional Materials Across Languages and Cultures. In 2006, Tourism Australia launched a 180-million Australian Dollar international advertising campaign to promote Australia as a holiday destination with the tagline 'Where the bloody hell are you' (Roy, 2008). The TV commercial of the campaign featured everyday Australians ...
Translation and Tourism: Strategies for Effective Cross-Cultural Promotion
This book addresses one of the most central, yet criticised, solutions for international tourism promotion, namely translation. It brings together theory and practice, explores the various challenges involved in translating tourism promotional materials (TPMs), and puts forward a sustainable solution capable of achieving maximum impact in the industry and society.
Translating tourism promotional materials: a cultural-conceptual model
Abstract. As the tourism industry continues to grow globally, tourism promotional materials (TPMs) are becoming one of the most translated materials in the world. Nevertheless, despite the high demand, this type of translated material has been the subject of criticism over the past four decades. Although culture, or rather cultural differences ...
(PDF) Tourism Promotional Materials: Translation Problems and
Keywords: tourism promotion material, translation, communicative function, text effectiveness. Introduction In the present day, the tourism industry has been directly impactedby the 4th Industrial Revolution. This can be seen from the use of technology for the ease of information access,and this is especially useful for Indonesian tourism as ...
Tourism Marketing and Promotion
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PDF Tourism Promotional Materials
Tourism promotional materials (TPMs) are a form of advertising known as collaterals in the field of marketing and advertising (Middleton, Fyall, & Morgan, 2009, p. 316). They are described as the collection of media, such as brochures, leaflets, posters, flyers, postcards and websites, used to support the sales of tourism products.
Translating tourism promotional materials: a cultural-conceptual model
This shareable PDF can be hosted on any platform or network and is fully compliant with publisher copyright. Translating tourism promotional materials: a cultural-conceptual model. M Zain Sulaiman ...
Content Marketing for Travel & Tourism Companies
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