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Tour scam: an anonymous email alerted victims in uae, top stories.

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Abu Dhabi - Victims said the tour packages had 75 days of five star hotel stays anywhere in the world within 25 weeks of registration.

Ashwani Kumar

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Published: Sat 19 Oct 2019, 7:31 PM

Hundreds of UAE residents were allegedly duped by a tour company, which sold non-existent dream holiday packages with stays in luxury hotels at discounted rates, said they were alerted of the scam through a bulk email. The email from an anonymous sender alerted victims about the scale and severity of the scam worth millions of dirhams. By the time the victims - mostly Indian expats from Abu Dhabi, Al Ain, Dubai, Sharjah, Ras Al Khaimah and Fujairah - realised the fraud, culprits had made away with the loot. The office of Make My Tour in the Capital is now shut with a complaint note from the Abu Dhabi Department of Economic Development (DED) pasted on the door. Victims have lodged police complaints, reached out to the embassy and sought legal assistance. 'They mesmerise you with deals' The trap, victims said, is laid in the malls across the country. "A pleasant sales executive is at the entrance of every mall, who invites you to fill a simple form. The next day, you receive a call saying you have won a lucky draw and need to be in their office with the family to collect the prize. They then introduce tour packages and mesmerise you. Eventually, you will sign the contract and pay through cheque or credit card. But, when you try to avail the services, it will not work," said Indhu Saravanan, who lost Dh35,000. Victims claimed the tour packages had 75 days of five-star hotel stays anywhere in the world within 25 weeks of registration. The rates were 10 to 15 per cent cheaper than any offer in the market. However, no promises were kept and dream holiday never happened. "Once a Make My Tour executive told me booking was done for a hotel in Fujairah but when we went there it wasn't. The executive told me to pay t full amount at the hotel, which would be reimbursed later. But I was duped," said Santhosh Rajamanickam, who paid Dh25,000 for a package. The scammers don't leave anybody and sold packages with up to 90 per cent discount. "They offered me a package for Dh15,000 when I didn't agree, the rates dropped. To my shock, they finally offered the same package for Dh1,750," said Mohiyadhum Mubarak. The victims, from different emirates, have formed a WhatsApp group and recently held a gathering to deliberate on the future course of action. "We want to create awareness. Our money is lost, we don't want anyone else to go through this agony," they said. Khaleej Times contacted the company but operations in Abu Dhabi have been closed down. Modus operandi of scammers Babu M.K., who alllegedly lost Dh14,000 in the tour scam, said his doubts of foul play by the Make My Tour company turned into reality when all victims received an email with details of the modus operandi. "Someone wrote to 200 or more victims informing about the fraud and that the mastermindis in Sharjah. The sender asked us to fight to get the money back. But these matters are always settled with postdated dud cheques. We have reached out to the DED, Indian Embassy and also sought legal assistance. The names of culprits we know are Amjith, Upasana, Manisha, Manoj and Vignesh. Another company - Smiles for Miles - in Dubai is now operational with the same staff who duped us. The booking form of this new company still has the same contact details of Make My Tour," alleged Babu. Karthik S., a resident of Fujairah, noted the entire operations happened in three months' time. "They would have shelled out Dh200,000 to Dh300,000 for their operations and made up to Dh2.5 million to Dh3 million. We are just a handful of the thousands who are being duped across the country." [email protected]   X

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UAE residents lose thousands to tour operator accused of fraud

Victims file police complaint against dubai-based travel company after at least half a million dirhams lost.

A group of victims filed a police complaint against a tour and travel company after losing tens of thousands of dirhams each. Photo: Wei Choon Yean

Scores of people have claimed they have been swindled out of thousands of dirhams by a holiday company in Dubai.

Victims of the potential fraud interviewed by The National alleged that Dubai-based Royal Regis Tours and Travels disappeared with more than half a million dirhams worth of holiday packages that did not materialise.

Many said they paid Dh10,000 to Dh30,000 as a one-time payment for package deals that promised one free family holiday every year anywhere in the world, discounted hotel rates, free gym memberships and concert tickets, among other perks.

The total number of potential victims is not known but more people are coming forward.

The victims of the accused operator came together on social media and have jointly filed a police case against the company.

They have also approached the Department of Economy and Tourism in Dubai, which regulates the industry. The authorities are aware of the case but did not comment further.

The company’s office in Al Mamzar Centre on Al Ittihad Road has been closed since the alleged scam came to light. The mobile phones of their sales agents were switched-off when The National repeatedly called.

In a series of interviews with The National , alleged victims all pointed to what they believe is a scam.

A raffle prize was used to entice families to gather at a hotel and pay up.

They were given a compelling marketing presentation and were asked to sign-up for holiday deals and prizes worth Dh10,000 to Dh30,000.

By the time people realised they might be victims of a scam, the company and its dozens of sales staff and managers vanished.

“I lost Dh28,000. I took the membership because I wanted to take my children on holiday. That was my weak spot and that is where they hit,” Wei Choon Yean, a Canadian expat in Dubai, who works as a retail manager, told The National.

Mr Yean said the sales agents were so convincing and friendly that he did not "blink an eye" before swiping his credit card to make a full payment.

“In fact, they made it look like a celebration with balloons and people clapping for us when I signed up. They said it was the best decision I had ever taken for my family. I did not know I was walking into a trap," he said.

Mr Yean said his ordeal began when he casually filled up a raffle ticket at a counter during a sales event at the World Trade Centre in April last year, and later got a call about winning the prize.

“When my wife and I went to a hotel to claim it, they invited us for a presentation about holiday packages the company offered," he said.

“There were several families and half a dozen employees including managers of the tour company. Everything they showed looked like a perfect dream. My contract has seven days of a free stay at any four-star property in the world every year plus many other offers.”

As frequent travellers, the deal appeared good value for money for Mr Yean and his wife.

“If we signed up on the same day, they said we could even get a free holiday for a couple and children who could accompany us at half the cost. We were so enticed and signed up for an emerald package that cost Dh28,000,” he said.

But in the coming months, several attempts to use the offer did not materialise, Mr Yean claimed, and the company staff kept making excuses such as the unavailability of hotels and lack of advance notice.

Several of his emails went unanswered for months.

“That is when I started Googling the company and saw complaints posted by many others. I thought I would never get scammed and that was the biggest mistake on my side,” said Mr Yean.

Same plot but different victims

His story corroborated that of an Indian couple in Dubai, Paromita and Indrajit. The couple, who did not want to reveal their full names, said they signed up for the deal in August 2022 because they were desperate to travel after the pandemic .

“I think they played on that psyche where people were frustrated with the Covid-19 restrictions,” said Paromita.

The couple paid Dh20,500 for a ‘sapphire package’ that came with free seven days stay and a string of other benefits.

“In November, we did get a free night’s stay in Abu Dhabi and they also offered us a free ticket to a music concert in Coca-Cola Arena in Dubai," she said.

"That won our trust. But every time we tried to book a holiday, it became impossible to get a response.”

The couple said they were shocked to see the office closed when they visited in early January.

Mohammed Khan from Pakistan said he and his four other friends were duped.

“There are five of us. We had saved up money during Covid and wanted to travel together to Europe. All of us lost Dh10,000 each. We hope authorities will nab the culprits,” he said.

Moiz S, an Indian, 42, who works in the healthcare sector in Sharjah, is another victim. He claimed he lost Dh10,900.

“I have been a member since 2019. I could not use any offer because of Covid-19. But I have been pestering them with emails and calls for a trip to Georgia and India but with no luck," he said.

“When I demanded a refund, they flatly refused. It was only when I posted a comment on social media, I got connected with dozens of victims.

“It makes me angry that I lost my hard-earned money. But even worse is the feeling that I got fooled.”

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Address: 9c street, neighborhood: port saeed, landmarks: the catch seafoods and grill restaurant express english language institute al tazeen general trading, building: centurion star building b, floor number: ten.

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