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As of 10AM ET December 30, we are experiencing an outage with our telephone system. For your convenience, our chat agents will be available, via our website, to assist with urgent matters. Please remember the answers to many questions are available online, on your invoices and travel documents. 1/19/2022 - 9:21am. We are currently experiencing an outage with our telephone service. For your convenience, our chat agents, via our website, are available.

Your Home for All-Inclusive Vacations

Affordable family-friendly escapes, adults-only luxury retreats, & group packages.

Ready to escape and hit the beach? Vacation Express is the right place to turn to, with affordable all-inclusive vacation packages to exotic beachfront destinations. Travel to one of over 25 locations in paradise, including the beautiful beaches of Cancun, Riviera Maya, Jamaica and Punta Cana, plus idyllic retreats in Costa Rica, Los Cabos, Puerto Vallarta and the Caribbean.

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Take it easy. These all-inclusive resorts offer food, drink, amenities & more at one price.

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No matter the size of your wedding, your all-inclusive dream can come true for one upfront price.

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These resorts offer kid-friendly activities and amenities for a trip the whole family can enjoy.

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Drift into relaxation, and let your vacation take care of you at our Luxury Collection hotels.

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Take home memories of once-in-a-lifetime experiences off the beaten path with these deals.

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Bogey, scratch or somewhere in between, you'll fall for these resorts and their golf courses.

Vacation Express Exclusive

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Reduced Rates, Up to $600 Resort Credit, Kids Deals & More

30 years of dedication to excellence

Vacation Express

Supplier Agent Portal

Supplier contact info for agents.

General Contact Info Coming Soon

BDM: Deborah Tortoriello Phone: 404-321-7742 Ext. 3920 or toll-free: 800-309-4717

E-mail: [email protected]

How to Register

Self Register at: https://pro.vacationexpress.com/NewAgencyApp.aspx

When prompted, input Travel Agency Info:

• Name: Archer Travel Service
• IATA: 05824840
• Phone Number: 818 248 1511
• Consortia: Travel Leaders
• Address: 2941 Foothill Blvd  La Crescenta, CA 91214
• Type of Agency: HOST

About Vacation Express

Your One-Stop-Shop for Mexico and Caribbean Getaways

Vacation Express, one of the largest tour operators in the southeast United States, has been in business for over 25 years. The company is based in Atlanta, Georgia, and began its operation in 1989 offering air/land vacation packages to Jamaica. The company introduced its first charter flight to Cancun from Atlanta in 1992. Throughout the 1990’s, Vacation Express rapidly grew to become the premier charter operator in the Southeast and Midwestern part of the US. During this growth decade, Vacation Express added an extensive scheduled air program to the Caribbean, Mexico and Costa Rica from most U.S. cities. Air/land and hotel only packages are offered to nearly twenty popular tropical destinations offering flight options on all U.S. and other major airline partners. Today Vacation Express is a member of family-owned and operated, Toronto-based Sunwing Travel Group Inc., Canada’s leading vertically integrated leisure travel company, and has sold well over 2 million vacation packages to its exotic destinations.

Supplier Commissions

Up to 15% commissions.

Agents are paid out 50% Commission for total commission from this supplier

Seller of Travel: CA # 2001330–10, FL # 35395, HI # TAR-6612, WA # 603352551 Copyright © 2022. All Rights Reserved. Archer Travel Service, Inc. Terms & Conditions | Privacy Policy

Company Profile Vacation Express, one of the largest tour operators in the southeast United States, has been in business for 30 years. The company is based in Atlanta, Georgia, and began its operation in 1989 offering air/land vacation packages to Jamaica. The company introduced its first charter flight to Cancun from Atlanta in 1992. Throughout the 1990's, Vacation Express rapidly grew to become the premier charter operator in the Southeast and Midwestern part of the US. During this growth decade, Vacation Express added an extensive scheduled air program to the Caribbean, Mexico and Costa Rica from most U.S. cities. Air/land and hotel only packages are offered to nearly twenty popular tropical destinations offering flight options on all U.S. and other major airline partners. Today Vacation Express is part of Sunwing Vacations Group, North America's largest vacation brand.

Consumer Protection Vacation Express has a $1 million Errors and Omissions policy with The Hanover Insurance Group.

The Vacation Express Team The team members at Vacation Express are committed to maintaining the highest standards in the tour operator business and to delivering the best value to its clients and travel agent partners. Hence, our motto: #1 TO THE SUN. Each team member is carefully selected and properly trained on all aspects of the products and programs offered, including extensive destination travel, in order to provide first-hand knowledge of Vacation Express destinations and hotels.

Where can I find information on destination weddings and other special occasion group travel, such as family reunions? We make traveling as groups easy! Check out our Groups Services page for important information and perks we offer, or you can email [email protected] to begin planning your upcoming special event.

Bookings & Reservations To book your reservation or to inquire about an existing reservation, please use our convenient online booking engine, or call us directly at 1-800-309-4717 nationwide, or at 404-321-7742 in Atlanta.

Hours of Operation Vacation Express Contact Center Hours Open Monday-Sunday 5:00am-12:00am ET

Mailing Address 3500 Piedmont Rd Suite 600 Atlanta, GA 30305

Vacation Express

Review Highlights

“ We called them the next morning and spoke to a very helpful agent and within moments received an email with our itinerary . ” in 4 reviews

“ We did our research and found a great hotel for a 6 day trip to Cancun, Mexico. ” in 7 reviews

“ They gave us the best deal we could find, which included a DIRECT flight from Columbus OH to Cancun, Mexico. ” in 6 reviews

Location & Hours

Suggest an edit

3500 Piedmont Rd NE

Atlanta, GA 30305

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About the business.

Vacation Express is a tour operator specializing in great, affordable vacation packages to over 35 destinations with an emphasis to the Caribbean, Mexico, and Costa Rica. …

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Overall rating

328 reviews

Don't do it! You'll be sorry. I booked a hotel reservation with them on 8/15/2022 at a Jamaica resort. Paid the Vacation plus insurance for $278.00 which included our 100.00 deposit for room. Didn't realize I can go straight to the hotel website and book a better room for 400.00 less and don't need insurance because they asked that I cancel 1 day before without penalty and my credit card wouldn't be charged until I arrived at the hotel. Cancelled with Vacation Express 15 minutes after booking with them and lost the insurance money, but they said they would refund 100.00 (I pray they send it). I understand, but darn it - it was only 15 minutes later. Do your homework before making any reservations with them. I didn't. You will be sorry if you do not.

Do not use. Book yourself. People should know that the vacation express system does not sync with the airline. we arrived at the airport only to find out that my mother was not on the flight manifest for our trip. The airline said the flight was full and she was not on the flight. Vacation express said that she was on their end. The representative told us to buy a one-way flight and they would work on the return flight and vacation express has refused reimburse us for that flight. You would be much better off booking on your own so that you control your documents and confirmation.

They lie to customers and tell then anything just to get thier business, I booked a trip to Costa Rica a week ago and I was told that the resort that we booked with was 30 minutes away but once we got the airport in Lineria we to hit with the reality that the resort was really over 2 hours away. Once getting to the resort we found out that their was NO Ac in the living area only in the room after riding 2 hours . My review with the horrible resort will be posted on their site right after i write this review. I'll never book with this place again NEVER !!!!!

The actual photo of the resort we stayed in

I wouldn't bother with this Co. if I were you. My Travel agent booked a all inc. vacation for us & it's turned out to not be a all inc. at all. It stated that it was. We tried to call & get deposit back & they hung up on my agent & they told me that everything had to go through my agent. This Co. will deceive you on what is really true. Wish I could give them no stars. William Kivett

Terrible experience with Vacation Express. Poor communication, we ended up having to pay out of pkt $450extra for an additional day b/c they had our check out, and flights on different days. Paid $200 for cab b/c they switched flights, and did not provide transportation (when they advised they would)This trip was in August still waiting for refund in Oct. Definitely wouldn't recommend using this company.

Had a previous booking with them via my travel agent that went smoothly. This last booking, not the case. My travel agent ended up hospitalized and asked me to reach out to this scam of a company to retrieve my documents. Each time I called or emailed the answer was the same, " Your booking agent has to cancel it." I kept mentioning that she was hospitalized and unknown when she'd be released. Now I'm at the point I just want to cancel and a refund. You have been warned; they will give you the run around to try and keep your money!!!!!!

Traveled to Jamaica this year, for my first time. Had 2 hotels booked and was assured that they were ADA compliant and all the necessary equipment was prepared. Not only was that not true, but customer service has not followed through with my complaint for months. I was left stranded with no response from their travel team the entirety of my stay in Jamaica. I didn't even have a functioning shower at the second location. The only attempts made were basic emails and once the hotels lied in their response, this company would accept that response and not follow up with any of the provided evidence. I have made multiple attempts to get help, and requested partial refunds. Nothing has been done and every time I contact them it's like starting from square one. Very dissatisfied, I would not recommend this company.

This is the worst travel agency out there. We booked a handicap accessible Oceanview room only to get to the resort and find out there are no Handicap Accessible Oceanview rooms. We were stuck in the back of the resort where we had to deal with lizards in our room, mosquitos galore, slick showers which resulted in two falls. My parents had a mouse in their room that chewed through the creamer. We have been in contact with them and what they offered was $50. I didn't get the vacation I paid for and cannot get them to do anything about it.

See all photos from Laquitta R. for Vacation Express

Paid EXTRA per person for a Deluxe Ocean View Room. The room had absolutely no ocean view but a view of roofs, the pool and some palm trees. The resort told us "oh well you get what you get." Refused to refund any of our money and told us that we paid Vacation Express for the room and not them so our beef is with Vacation Express.

No Ocean View

I understand I pick the hotel which was rated 4 stars and a choice by Vacation Express. Here is the description given by Vacation Express I attached a screenshot for your reference. First had NO idea there was even an in destination team, was never informed of that that might of helped us figure out the correct time for our tours. I kept being told the sunset cruise left at 11:10 that it was a 4 hr tour we would walk shop and eat that was actually the camel ride which we barely made was told nexus would take us to our excercusions look for orane shirts that was not even who took us. Was never informed when booking the excercusions that we would have to pay for transportation to the sunset cruise resort informed us that would be 80.00 for round trip transportation.  The description of all inclusive states 7 restaurants no reservation needed the buffett was open everyday it was nasty recycled food from the night before with flies and birds all over the food. It was cold despite being in a warmer everyday but one they were out of bacon. The other restaurants the grille the mexican restaurant and italian if one was open the other 2 were not. Managed to be the first ones at the mexican restaurant the last night had we got there 30 min later we would not have been able to get a table because everyone there was trying to get into 1 restaurant first ones seated we waited 1:15 min to get our food while all those seated after were already served. Took 1 bite and it was horrible got up and left. The asian retaurant to get in you DO need a reservation they open at 3 just to take reservations got in line at 2 to get the reservation at 3:15 the line of people was told they would not open for the day. 24 hour access to food is a lie EVERYRHING closes down at 10:30 or 11:00 and the place that is open till 11 is sold out of food by 10:00 and does not prepare any more. As far as nightly entertainment they played a movie at the pool 1 night we were there. There was no other entertainment. Fully stocked bar consisted of 2 beers 1 soda and 2 waters. I booked this resort from your site afterseeing all the things VACATION EXPRESS advertised that the resort had and most of what was untrue and

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Reviews 3.0.

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The transfer service was terrible

The transfer service was terrible. Never use shared transfer throw Vacation Express. They took us from hotel 6 hours before flight and we were only hour away from airport. We came to airport 4.5 hours before flight . We had to wait another 1.5 hours before we could register for the flight and check the language. We use different companies before many times and never had to come to airport that early. Never again!

Date of experience : July 30, 2022

Reply from Vacation Express

Dear Mrs. Shekhovtsova Greetings, Thank you for the opportunity to assist with this case. Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case. We have investigated and due to revamping works close to the Cancun airport area causing traffic, our transfer supplier Nexus and all other transportation companies have taken preventive action to avoid our clients missing their flights, by adjusting the pick-up times so in case the transportation get stuck in the traffic the clients would have enough time to catch their flights. We are truly sorry for the inconvenience but unfortunately, this is something out of our control. We hope to serve you in your future travel needs. VE Cares Team

We were a little skeptical when booking…

We were a little skeptical when booking our trip on Vacation Express because the prices were so much cheaper than other sites. We traveled to Cancun in February and the trip was amazing. Non-stop flight from Buffalo to Cancun on a brand new plane. Staff were so accommodating. The hotel was beautiful and all inclusive. I have telling all our friends to use Vacation Express. We will definitely do it again. Tina B.

Date of experience : July 24, 2019

Hi Tina, Thank you for taking the time to write such a nice review. Vacation Express makes booking an all-inclusive vacation easy and affordable and our exclusive, non-stop flights offer our travelers direct access to paradise. Thank you for your business and we hope to see you again soon! -VE Cares Team

5 Star Customer Service

I booked a vacation to Mexico last year through VE that went perfectly. I booked again for this year and the whole trip turned into a mess but no fault of Vacation Express. Carlos reached out to me to see if he could help the situation and provided outstanding customer service. I would recommend Vacation Express to anyone wanting to plan a vacation. Easy to book, payment plans offered and the most attentive customer service I have ever received. I will absolutely be using them again in the future.

Date of experience : July 27, 2022

Dear Maurissa, Thank you so much for taking the time to review us. We are happy to hear that your experience with Vacation Express was great overall. We will pass these kind words to our customer service team! We hope to serve you in your future travel needs. Have a wonderful day VE Cares Team

Edit - It's NOT a scam, just another company is calling me five times a day with the same name trying to book me, but vacation express has taken legal action against them. It's an absolute scam. They phone you like five times a day, at least once a day, promising a free night, then they try to sell you a vacation. Like a 5 day vacation for 10% of the original cost. A complete scam.

Date of experience : October 14, 2021

Dear Eric, Thank you for leaving a review about Vacation Express. Reading your review I can assure you are confused about us. We never call clients to offer a vacation, if clients are interested in getting a vacation package through us, the clients have to reach out to our contact center or book themselves on our website. We have heard that there is another company called Vacation Express International but we have taken legal actions against them as they are using our name and what they are doing is affecting us. If you receive another call from that company ask for its complete name. Once you make sure about that company is not us, please remove your review from Trust Pilot. Vacation Express Customer Satisfaction.

Vacation express is the best site and…

Vacation express is the best site and company to book vacations to certain countries (they are listed on the website)! Friendly customer service, easy and confident bookings! Most important the absolute best deals you’ll find!! I’ve booked three vacations and one i needed within 5 days, I had happy and quality service!! 5 stars all the way!!

Date of experience : July 17, 2019

Hi Kelly, 5 stars! We love to get that, but what we love even more is the fact that you had such an amazing experience using Vacation Express. The entire team here at VE is dedicated to providing our customers with great customer service 24/7. Thank you for your business and we look forward to seeing you again soon at one of our amazing all-inclusive resorts. - VE Cares Team

Great prices and service!

First time using this company and we were very happy with the service. Everything was smooth including the excellent transfers between the airport and hotel. We were concerned about traveling during Covid but Vacation Express and the Lopesan Costa Bavaro helped us with the Covid test for travel back to the US and made it very easy. We would definitely recommend.

Date of experience : May 11, 2021

Dear Debbie, Thank you for sharing your experience with Vacation Express. We are super happy to hear you had a wonderful experience with us and we hope to serve you in your future travel needs. Have a great day! Vacation Express Customer Satisfaction

RIU Kukalacon

The Resort was beautiful and new! Staff were very friendly and always ready to assist. The booking process was easy and well explained! A couple of issues with return were quickly rectified by our agent, Carlos Rodriguez! Ready for our next adventure!

Date of experience : April 19, 2023

Dear customer, We are super happy to hear you had a good experience booking through us, We will make sure to pass these kind words to our agent Carlos. VE is ready to serve you in your future travel needs. Thank you for choosing us Have a wonderful day! VE Cares Team -

5 Year Anniversary

My husband I bought the package for our 5 year anniversary! Unfortunately it seemed like a lot things went wrong. Our seats were not together on the flight. And when we got to hotel we were not given the original room we booked but a different one. It ended up being ok but we were underwhelmed with vacation express. If you’re trying to celebrate you don’t want to feel like you’re getting whatever is “left over” be that rooms, flight seats or package deals.

Mother & daughter’s spring break trip

Mother & daughter’s spring break trip. The out bound flight was delayed for a significant amount of time due to mechanical issues. We arrived Punta Cana at night instead of in the afternoon. We made the best of it and we had an absolute great time. We would definitely fly with Vacation Express again.

Hi Wendy, We are sorry that you experienced a mechanical delay. These things unfortunately do happen, but we are so happy to have customers like you that are able to make the best of it and not let is spoil an otherwise great vacation. We look forward to having you on a future all-inclusive vacation in the very near future! -VE Cares Team

Very easy website to use and book…

Very easy website to use and book Caribbean vacations. I love that you can book your “transfers” from the airport to your resort, your resort, and flight all in one booking.I have experienced issues with the site not working properly sometimes it seems for days at a time but it doesn’t stop me from coming back. I have also submitted requests twice for a physical brochure and have not received one yet.

Hi Josh, Thank you so much for taking the time to give us your feedback. We are constantly making updates to our website and are sorry that you have experienced issues in the past. These issues should be cleared up as we have made some recent updates to our servers. Currently we have limited offering physical brochures as we are trying to do our part to conserve natural resources by limiting printed materials. If you are looking for information on our many resorts, this information can be found online at VacationExpress.com. Thank you again and we look forward to seeing you soon! -VE Cares Team

So much wasted time!

EDIT: While we did have some trouble initially, we were able to resolve the issue to our satisfaction. After some original misunderstanding, the agent at Vacation Express was helpful and responsive. We ended up having a good trip, ultimately. On hold with this agency for the 4th time in 4 days trying to make the final payment for a trip scheduled for next month. After the airline canceled our trip, and despite the fact that we have travel insurance, they failed to apply half of our credit and are now kicking the can to various departments insisting we owe more than we do, and no one we have spoken to is using the same math! This has been hours of my, my friend and my travel agent's personal time for a mistake that they made. I am Livid!

Date of experience : December 12, 2022

Dear customer, Greetings, Thank you for the opportunity to assist with this case. Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case. I have looked into this is i found the following: Your original reservation was 2301572 and here are the payments made on that booking $2694 on October 09, 2021 $60 on October 09, 2021 A total of $2754 We refunded $620 on January 21, 2022 and we charged $138 for the insurance so your total credit was for $1996 including air and land portion. Here is an itemized breakdown of your booking 2825968 Insurance $138 Transfers $72 Airfare taxes included $1356 Diamond Club Luxury Junior Suite Ocean View All Inclusive $1694 Total price package $3260 We moved $1996 from your original booking to your new booking Total due $1264 You paid $547 back on October 27 and $717 more on December 13 Total due $0 We hope to serve you in your future travel needs. VE cares team

After booking my trip …

After booking my trip to Mexico through Vacation Express I then read some negative reviews which made me very nervous. I have to say everything went perfectly as planned we have absolutely no complaints and I will definitely use them again

Date of experience : November 10, 2020

Punta Cana vacation package booked and…

Punta Cana vacation package booked and all set and within 24 hours company refused to honor the groupon and we are in the process of trying to get our money back. Fraud alert to all interested in traveling with them. Very disappointed. If I could would give 0 stars.

Date of experience : June 19, 2021

Dear Donna, My apologies if there was any confusion on our part. Could you please provide me with your reservation number to investigate what happened? Vacation Express Customer Satisfaction.

Disappointed…

The property displayed is falsely advertising. There was smell of mold and you could see the mold and water damage on the ceiling and in the bathroom. The smell of mold hits you immediately upon entering the property to check-in.

Date of experience : June 23, 2023

First thought when booking on-line is…

First thought when booking on-line is hoping for the best when you get to the destination. After reading reviews that weren’t very positive I was a little concerned. But I have to say it was a great vacation. Our flight got delayed for and hour (no biggie) but the flight attendants were so nice. Our resort well it was better than we expected. We would definitely book through vacation express again. The whole process from the start was so easy, and they were so helpful.

Hi Kristen, We are so happy to hear that you had a great vacation. The entire team here at Vacation Express is here to help and we work extremely hard to ensure that every aspect of your vacation is filled with smiles, and that includes everyone from our 24/7 reservations agents to our flight crew. Thank you for choosing Vacation Express and we look forward to working with you on your next all-inclusive vacation. - VE Cares Team

Date of experience : February 20, 2020

Did not get what I paid for!

Although the travel (flights, airport transfers) were smooth, I did not receive the promised perks at my hotel. I was met with hostility when I tried to inquire at the front desk about my travel package. I will not be using Vacation Express again.

Date of experience : July 25, 2019

simple booking and great experience

We booked our trip online with vacation express. Website was easy to use and there were no unexpected surprises except that we paid for a shared transfer but had a private transfer to the resort and back to the airport at the end of our trip. I would definitely use them again. All room photos etc were accurate.

Simple is best! And who doesn't like a pleasant surprise when they land in destination. Very glad to hear that your trip went so smoothly and we appreciate your feedback. - VE Cares Team

1 small issue

I try to travel internationally every year. Since i discovered vacation express i only use them. They have really good options and customer service is good as well. My only issue(small) is that you can’t add or subtract a day on your reservation unless you cancel the entire reservation and start a new 1.

Date of experience : July 23, 2019

Hi Karen, We are so happy to read that you only use Vacation Express! Travelers like you are what have allowed us to grow over the past 30+ years. We have a number of improvements that we are making on our website and we hope that you find those improvements to be very user friendly. We look forward to assisting you with your next all-inclusive vacation. -VE Cares Team

Worst service I got from them

Worst service I got from them. Don't book with them took my money booked me wrong room and wanted more money out of me to switch me to cheaper room. Tried calling them and emailing them no response, responded to me 3 days later when my vacation was almost over and offer me to downgrade the room and pay $100 more per day for the room that faces mountains. Don't waist your money with this travel company. Look somewhere else. Stayed in Antigua Royalton that was highly recommended by them. Never again I will use them they lost my business.

Date of experience : September 07, 2022

Dear Isaak, Greetings, Thank you for the opportunity to assist with this case. Vacation Express appreciates your business. I apologize for any confusion on our part regarding this case. We have looked into our records and we found that on August 28, your travel agent reached out to our in-destination team to advise you were not satisfied with the room size and bedding as you were provided with a room with a king bed. Based on the hotel description published on our website, all of the rooms at this hotel come with a king bed or two queen beds except for the overwater Bungalows which come with a king bed only. These accommodations are depending on the resort's availability and cannot be confirmed in advance until the time of check-in. As our in-destination team was told by your travel agent that you wanted to leave the resort, we asked Royalton to waive the early check-out penalty which they agreed to. On August 29th, we requested a room change with two beds but the only option was a lower room category, worth mentioning, the resort had approved a refund for the difference between both categories but you refused to move to the room category offered by the Royalton's team. On August 30th, the Diamond Club Manager Faithline Theodore reached out to us to advise us she had spoken to you and your family and offered a free upgrade to a room with two beds starting on August 31st for the rest of your stay which you gladly accepted. After we updated your travel agent, we never heard back from her so we assumed the issue was resolved satisfactorily for you. If you wish to look into our website and see that all of the rooms come with a king or two queen beds you can visit the following link https://www.vacationexpress.com/hotels/antigua-royalton-antigua-resort-and-casino.aspx?SessID=C:D920878F-6557-46D0-804E-A219D80873FE&view=rooms&shopform=N&ispopup= Have a great weekend! VE Cares Team

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• Terms And Conditions Vacation Express

When you book a travel product and/or service with Vacation Express to a destination, you expressly accept these Terms and Conditions, without modification, intend to be legally bound by them and acknowledge and agree that they become part of your contract with Vacation Express. To the extent that any travel products and/or services are booked through this website, the Vacation Express Sales Center or your Travel Agent, you agree that these Terms and Conditions apply to all transactions.

1: Prices, Bookings and Payments

Prices quoted on this website are in United States Dollars and are based on costs at the time of posting. The package price, as indicated on your itinerary may include a flight as well as applicable airfare taxes, except for some destinations’ departure tax. Other tour services and accommodations are included in your package price only if they are indicated on your itinerary. These package inclusions/rates are based on inclusions/prices at time of purchase and are subject to change without notice. You may incur additional expenses that are not included in the package price, including but not limited to resort fees, destination taxes and environmental fees. Discounts and special offers are applicable to new reservations only and may not be applied to an existing booking. A small service fee of $10 applies when booking through the Vacation Express Call Center. Some Vacation Express vacation protection plans cover price drop adjustments. See section 2 for vacation protection plan information. Vacation Express makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate at the time of publication. Vacation Express tries to ensure that the prices on this website are accurate, however, errors do occur and we reserve the right to refuse to accept and/or the right to cancel and refund any bookings, purchased at any price published in error. Updates are published on our website when new information is made available, however, Vacation Express cannot be responsible for any inaccuracies or omissions contained herein or for any third-party publications or postings. Information contained herein should be verified directly with other available sources. Pricing and space is not guaranteed until a reservation is secured with a payment. See the payment chart for a schedule of deposit dates and final payments. If deposit is not received within the required timeline your reservation will cancel. If final payment is not received 30 days prior to departure, the reservation will be canceled and no monies will be refunded. Deposits are non-refundable and can be made online or by through the Contact Center at 800.309.4717 during business hours.

Vacation Express offers a Reduced Deposit Plan for package bookings with scheduled air and hotel. If a package booking has a departure date of 31 or more days away, you may confirm your reservation using our Reduced Deposit Plan [RDP] with a $275 deposit plus a fee of $25 for a total of $300 per person, which will be applied towards the cost of the airfare. Scheduled airfares may carry advance purchase requirements and are subject to change until ticketed. There are no fees for airfare cancellations made within 24 hours of purchase. Regular cancellation penalties will apply to the hotel portion of scheduled air bookings. Once scheduled air tickets are issued, no changes are allowed and are non-refundable. Rebooking scheduled air if airline permits rebooking, with an airline imposed change fee, is possible if the reservation is cancelled with the airlines at least 24 hours prior to the scheduled departure time. Some airlines, including Spirit Airlines and Frontier Airlines, require you to use your ticket within 60 days of original purchase date. Notwithstanding the foregoing, select airfare may be non-refundable, non-changeable and carry no residual value if there is a need to cancel. Some of these tickets also do not allow for seat assignments and are not eligible for elite status upgrades. Please check the terms and conditions of your applicable airline as their terms and conditions will take precedence over the terms and conditions set out in this section. Airfare with Spirit Airlines or Frontier Airlines will not be confirmed for 24hrs and may be rejected by the airline. If rejected, travelers may re-book different airfare with another carrier. If you booked your reservation through a travel agent, please remember that it is the obligation of the agent of record for a reservation to obtain a credit card imprint, proper authorization and a signature from the cardholder. Vacation Express is not liable for chargebacks due to non-payment in cases where these forms of authorization were not obtained by the agent of record.

2: Vacation Protection Plans

Vacation Express strongly recommends the purchase of travel protection to cover changes and cancellations as well as post-departure travel insurance. Vacation Express offers three forms of travel protection, each with different benefits and payment policies. The plan goes into effect the date your payment is received by Vacation Express, and the plan cost is non-refundable and non-transferable. Effective Feb 12, 2021 a Supplemental Upgrade is available for select insurance plans. This optional add-on provides increased coverage and must be purchased with an insurance plan and is not available as a stand-alone plan.

Vacation Protection Plan [VPP] Vacation Protection Plan Plus [VPP+] Vacation Protection Insurance [VPI]

Find information on  here these plans .

3: Changes, Cancellations and Refunds

To cancel a booking with VPP, VPP+ or VPI, please call Vacation Express at  800.309.4717  during regular business hours prior to trip departure time, as specified in each plan. You may also cancel your booking online by retrieving your booking and selecting “Cancel” under “Options”. If you are departing within 24 hours and cancel online you must cancel your airline ticket directly with the airline. Failure to do so may result in a loss of the value of the ticket. If a vacation protection plan is not purchased and deposit has been received, cancellations will be reimbursed to your original form of payment minus any fees or penalties. Any cancellations, changes or modifications including but not limited to name corrections, passenger details, occupancy changes, travel dates or room category changes could result in a re-price situation at current day’s pricing. The following Vacation Express fees or penalties will apply: 

Change fees:

In-Destination Voluntary Change Fees:

• Re-issuing of airline tickets: $75 per person plus applicable airline fees
• Hotel extensions and deviations: $75 per room plus applicable hotel fees
• Transfers are non-refundable and non-changeable inside 48hrs. New transfers must be purchased directly from Nexus Tours.

Minor Changes*:

Name Changes:

Cancellation Fees

Cancellations with Vacation Protection Plan [VPP]: Cancellation must be received by Vacation Express a minimum of  24 hours  prior to the originally scheduled departure time as indicated in your travel documents or no later than noon ET the day prior to departure for hotel-only bookings. All applicable cancellation charges [does not include air, hotel or feature penalties] will be refunded in the form of Vacation Express travel certificates [VPP Voucher] as follows:

• Vacation Express exclusive non-stop flight packages and hotel only packages will receive a VPP voucher for the cost of the package, less the VPP plan cost.
• The same Vacation Express destination on same carrier
• A different Vacation Express destination on same carrier
• Any destination that the issuing carrier serves. This option requires contacting the issuing airline directly for reservations.

Each airline carrier has different rules on rebooking travel, we recommend contacting the airline immediately to ensure you have the most updated information. VPP Voucher Information:

• Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
• The vouchers are non-transferable and name changes will not be accepted.
• Passengers have one year from original date of travel to rebook and travel using their voucher toward another package to any Vacation Express destination.
• VPP can be repurchased when rebooking your vacation with the original VPP voucher.
• Under no circumstances does the VPP allow for a full or partial cash refund, nor can it be extended.
• Please check with your airline for their specific requirements.

Cancellations with Vacation Protection Plan Plus [VPP+]: You may cancel your vacation for any reason prior to departure and receive a refund for the full package price in the original form of payment less the VPP+ plan cost [does not include change fees or reduced deposit plan fees]. All cancellations on VPP+ must be received by Vacation Express up to 2 hours prior to original scheduled departure time per your documents or by 9am the day of arrival for hotel-only bookings. Cancellations with Vacation Protection Insurance [VPI]: If you cancel or interrupt your vacation due to an unforeseen, covered reason listed in your policy, benefits will reimburse up to 100% of the cost of your trip for unused, prepaid non-refundable travel arrangements. Underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and endorsements thereto.

If you are traveling as part of a traditional-contracted group of 15 or more adults on the same reservation, different deposit, payment and cancellation policies may apply. See your group contract for details. Reduced Deposit Plan [RDP] is not available for traditional-contracted groups. Some insurance plans are also not available for traditional-contracted groups including Vacation Protection Plan [VPP] and Vacation Protection Plan Plus [VPP+]. We offer special insurance plans for traditional-contracted groups. Please reach out to our Groups Department for more information.

5: Charter Flights/Vacation Express Exclusive Non-Stop Flights

All air charter services are subject to government and/or  The U.S. Department of Transportation [DOT]  approval. The operation of air charter services by Vacation Express are being conducted pursuant to Part 380 of the DOT Charter regulations. Vacation Express has surety trust agreements with WSFS, 309 Lancaster Ave, Malvern, PA 19355 for payment of any charter air package refunds as defined by the agreements. Under these agreements, unless you file a claim with Vacation Express [or with the bank as set out above] within 60 days after termination of your charter flight by the charter operator, Vacation Express and the bank shall be deemed released from all liability to you. Make all checks payable to WSFS Vacation Express Escrow.

6: Designated Carrier and Equipment

Flights are scheduled to be operated by Sunwing Airlines B737-800, Volaris A320, VivaAerobus A320 and Allegiant Air A319 aircraft.

7: Aircraft and Flight Times

Flight times are not guaranteed and are subject to change. It is your responsibility to confirm your flight time with your carrier. Nonstop and single plane service are not guaranteed. International flights are subject to the respective foreign governments granting landing rights for the flights. If the air carrier cannot obtain these rights, the flight will be canceled and a full refund will be made to you automatically in the form of original payment. The air carrier and/or Vacation Express reserve the right to substitute other aircraft/airlines if necessary. Meal and beverage service is at the discretion of carrier and alcoholic beverages are generally not included. In the event of a flight delay related to weather, traffic or an Event of Force Majeure (as defined below), it may not be possible for the airline to provide meals and/or accommodations. Should a customer wish to book their own flights, all flight reservations, including connections, are made at your risk and you assume the cost of any loss in the event of a change to the flight arrangements that may require you to change your connecting flight(s). Vacation Express cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason. Vacation Express does not accept responsibility for lost wages, missed vacation time or any other additional expenses incurred as a result of changes in flight times.

8: Charter Operator Cancellations

Charter flights will not be canceled by Vacation Express less than 10 days prior to scheduled departure unless circumstances make it physically impossible to operate the flight. In the event of a cancellation and Vacation Express cannot re-accommodate you on another flight, all passengers will receive a full refund within 14 days.

9: Hotel Substitution and Description

Subject to Section 10, Vacation Express reserves the right to substitute any hotel for any reason. Vacation Express assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location. Description of services included and rates are based on inclusions/prices at print time and are subject to change without notice. Vacation Express will not be responsible or liable if any of the services, features or facilities described on this website or in the brochure cease to be available or fail for any reason. Any resort credits provided by a hotel are provided at the hotel’s sole discretion and are subject to the hotel’s terms and conditions. Vacation Express shall not be held responsible for the use or non-use of the resort credits. We assign hotel star ratings based on a number of factors, including our opinion regarding location, amenities, and facilities relative to the general standards of the destination, as well as feedback from customers and staff. These ratings may differ from other published ratings. Our hotel star ratings are not a representation or promise of any particular feature or amenity. Please be advised that, while conditions may not always be the same as those at home, particularly with regards to food, electricity, water supplies and private toilet facilities, Vacation Express staff, agents and/or affiliates have inspected all of the hotels described on this website to ensure acceptable standards. As the health and well-being of guests and staff are a hotel’s top priority, precautionary actions may be taken by the hotel during your stay (including, but not limited to, compliance with all governmental agencies or entities’ directives, orders, regulations, guidelines and/or advisories, use of social distancing and/or masks, temperature screening, reduction in amenities, immediate disclosure to the hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and any other orders or directives issued by the service provider or any applicable agencies or entities of any federal, provincial, state or local governments) to prevent exposure to illnesses, viruses and/or diseases. You agree that you must follow all such health and safety measures. Vacation Express strongly recommends that you contact the hotel directly for the most up-to-date information. All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. The hotel cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of either Vacation Express or the hotel. Most hotels offer international satellite TV which differs from American satellite TV. The number of English channels will vary by country and by hotel. Ocean view rooms can consist of a full or partial view of the ocean and can differ by property. Not all rooms designated as “ocean view” will offer a full or direct view of the ocean. Minimum age restriction for customers can vary per hotel per destination. It is recommended that travelers inquire at time of booking.

10: Major Changes

A major change consists of:  [1]  change in departure or return dates [unless the result of a flight delay];  [2]  a delay of more than 48 hours;  [3]  a change in the origin or destination city;  [4]  a change in hotel accommodations to a property that is not named in any Vacation Express or affiliated companies brochure, website or other media; or  [5]  a price increase occurring more than 10 days prior to departure that increases the price paid by more than 10%. Notice of a major change or cancellation must be given to all travelers at least 10 days prior to departure or within 7 days of Vacation Express obtaining knowledge of the change or cancellation. If Vacation Express becomes aware of a major change less than 10 days prior to your scheduled departure, Vacation Express will notify you or your travel agent as soon as possible. If you are notified of a major change that you are unwilling to accept, you will have 7 days to cancel without charges [but not later than the departure date] and a full refund will be made within 14 days of your cancellation, in the original form of payment. If notification of a major change is received after departure, you may reject the major change and receive a pro-rated refund of the package price for the portion of the trip that you reject. All flights are subject to DOT approval.

11: Documentation

Passengers traveling outside the United States are required to carry proof of citizenship. All U.S. citizens must have a valid U.S. passport. Passport cards are not valid for travel to Mexico and the Caribbean. The passport must be valid for six months after the return date of your travel. Minors 17 and under traveling alone or with a single parent may be required to have additional documentation on international flights. It is your responsibility to secure the current requirements for your particular itinerary and carrier. At time of posting, Dominican Republic law requires that children under 18 on the day of departure traveling with an adult or guardian other than their parent, present a written, notarized authorization letter from the parent[s] giving consent for the minor to leave the country. In accordance with stricter security measures, it is required that all married passengers whose last name differs from their identification credentials must also provide a copy of their Marriage License Certificate upon check-in for all international flights. Non-U.S. citizens, to include permanent resident card [U.S. Green Card] holders, Travelers must check with the consulate of their intended destination, U.S. authorities and the air carrier[s] to obtain information on required documentation for entry to the destination and re-entry to the U.S. The above information regarding documentation is subject to change. It is your responsibility to obtain current requirements needed for your carrier and destination. Vacation Express will not be liable for passengers’ denied boarding, entry or re-entry due to lack of proper documentation and such passengers will not be entitled to a refund.

12: Customs and Immigration

Customs and/or immigration officials can deny a person, or persons, whether they are residents or visitors, entry (or re-entry) into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Vacation Express cannot be held responsible for denied entry under any circumstances.

Vacation Express recommends that travelers contact the Center for Disease Control or health provider for specific vaccinations, information for travelers with disabilities and timely updates for other health news. Vacation Express will not be liable for your failure to meet the required health regulations in order to complete your travel arrangements.

14: Baggage

Baggage allowance is 50 pounds [one checked bag at 50 pounds, plus one carry-on not to exceed 45 inches in combined overall dimensions] per paying passenger for most trips. Most carriers now charge for luggage, so please check with the carrier on your reservation. Limitations on checked baggage [not to exceed 50 pounds] may apply during peak travel seasons so please check with your carrier. Any overweight or oversized luggage [larger than suitcase size] will be carried, if at all, subject to load restrictions and at additional charges by the carrier. For international flights the air carrier’s liability is limited to the limitations set out in the Montreal Convention. The air carrier’s liability excludes cloth, canvas, vinyl, and soft-sided, or fragile baggage, jewelry, cameras, and photographic equipment, electronic equipment, cash, medicine, sporting equipment, and other valuable or fragile items. All claims are subject to proof of amount of loss, and, to preserve the passenger’s rights, should be presented directly to the carrying airline in writing immediately upon discovery of the claim and prior to leaving the airport terminal. No baggage claim will be accepted after baggage has been removed from the terminal building at the airport. Oversized/non-standard checked baggage will be carried based on space availability on the aircraft.

15: Travelers with Disabilities

Travelers with disabilities who will require special services or assistance while traveling, including handicap adapted rooms and/or wheelchair accessible rooms, must advise Vacation Express at the time of booking. In order to ensure that you are properly assisted, we request that you advise of any and all specific needs that you may have. The hotel or Vacation Express cannot be held responsible for non-fulfillment of any special needs request whatsoever. Please note that additional costs may be applicable for some or all of the services requested. Please note that some foreign destinations may not define or provide for wheelchair access in the same fashion that we are accustomed to at home and that some hotels may not be able to guarantee or confirm handicap adapted or wheelchair accessible rooms prior to departure. Please contact us at 404-321-7742 for further assistance.

16: Departure Tax

Must be paid upon departure from your destination and generally ranges from $15-$35 per person unless pre-collected by Vacation Express. Tax amounts vary by destination and are subject to change. Some destinations require the purchase of a tourist card upon arrival – in lieu of departure tax. Please note that except as otherwise stated on Vacation Express’ website or as advised by Vacation Express, departure taxes from your destination are included in most vacation packages. Please note that all locally paid departure taxes and travel related fees are non-refundable.

17: Hotel Environment Fee

Some hotels in the Cancun, Riviera Maya, Isla Mujeres and Cozumel areas of Mexico charge an environment fee at check-in. The fee will be approximately $1.21 per room, per night. Fees are subject to change without notice and are payable at the hotel.

18: Airport Check-In

Check-in commences approximately three hours prior to departure and we highly recommend that you check-in at this time. For cut-off/check-in deadlines, please check with your carrier. You are required to have obtained your boarding pass and to have presented all checked baggage before the carrier’s cut off/check-in deadline. For security reasons, you will be denied boarding if you have not checked in within that time. For charter flights, you must check-in a minimum of one hour prior to scheduled departure, otherwise you will be denied boarding. Passengers must be available at the boarding gate by the boarding gate deadline time noted on your boarding pass. Failure to respect the deadline may result in the reassignment of any pre-reserved seats [refunds not applicable] and the cancellation of your reservations. Please note that Vacation Express will not provide refunds or compensation for unused seating upgrades or provide any compensation as a result of a passenger being denied boarding. Should you be denied travel, it is your responsibility to make alternate arrangements. It is your responsibility to arrive at the airport on time and following check-in, to proceed to the correct departure gate by the time specified on your boarding pass. Vacation Express cannot be held responsible if you miss your flight by failing to comply with these requirements.

19: Hotel Check-In and Check-Out Conditions

The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your hotel accommodation voucher for actual check-in and check-out dates as this may differ from your departure and return date. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for travelers who may be without their room for some time; however this arrangement is solely at the discretion of the hotel. Travelers wishing to make arrangements for a late check-out and baggage storage must arrange this service directly with the hotel. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls.

20: Responsibility, Limitation of Liability and Indemnification

Each of Vacation Express, its agents and subagents’ act as an agent for you in relation to travel services and/or products purchased by you including, but not limited to, accommodations, transportation [including, but not limited to, ground and air transportation], and tours. Vacation Express makes no guarantees or warranties, express or implied, regarding any such services. This includes, but is not limited to transfers, flights, cruises, tours, services and accommodations purchased or provided, as well as other features listed or not listed in these Terms and Conditions and/or your itinerary. All of these travel services and/or products purchased by you and provided in your itinerary are furnished by independent contractors over which Vacation Express and its agents and subagents exercise no control. Although Vacation Express has taken reasonable steps to ensure proper arrangements are in place for your travel plans, we cannot be held responsible for the acts or omissions of such independent contractors [including, but not limited to, delayed opening of hotel accommodations and any related relocations as a result of such delay. In such cases, you will be responsible for all costs and damages in connection with such delay and relocation including, but not limited to, airline fees and accommodation costs]. Vacation Express will not issue any refunds and shall not be held responsible for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss, damage or delay of baggage or other property, delay, loss of enjoyment, inconvenience, upset, disappointment, distress or frustration whether physical, emotional or mental, resulting from or arising out of any of the following:

• Any act or omission (including, but not limited to, inability or failure to provide services and/or products) by any customer, supplier or third party including, but not limited to, the airlines, transportation companies, coach tour operators, car rental organizations, excursion providers, hotel/resort properties, or anyone for whom such suppliers or third parties may be in law responsible;
• An act of God or Event of Force Majeure;
• Equipment failure;
• Sickness/illness (including, but not limited to, contracting food-borne illnesses, viruses, diseases, etc.), family emergencies, theft or any other circumstance affecting you beyond our direct control;
• Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements;
• Failure of the passenger to follow instructions including, but not limited to, airport departure times, baggage handling and check-in time frame stipulated by Vacation Express in these Terms and Conditions on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever;
• Voluntary participation in an optional tour, excursion or activity;
• The need for us to cancel services, change itineraries or substitute accommodation or services, provided that efforts are made to supply comparable services and accommodations available; or
• Cancellation of an optional tour, excursion or activity.

Vacation Express, its parent, subsidiaries, affiliates, agents, subagents, suppliers and each of their respective officers, directors, employees, agents and representatives’ liability for any loss, damage or injury, whether to property, physical or mental, arising from their own acts, omissions or negligence, is limited to the amount you paid to Vacation Express for the services with respect to which you are claiming. The sole and exclusive responsibility and liability of any airline used in Vacation Express’ services shall be in accordance with and limited by the contract of carriage on your ticket, the applicable tariffs, and the provisions of the Warsaw Convention or Montreal Convention, as applicable. The customer agrees to indemnify and save harmless Vacation Express, its parent, subsidiaries, affiliates, agents, subagents, suppliers and each of their respective officers, directors, employees, agents and representatives against any liability, actions (including legal fees), claims, losses, costs and damages, which Vacation Express may incur, sustain or pay arising out of or in connection with the customer’s acts or omissions, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by Vacation Express.

21: ACT OF GOD/FORCE MAJEURE

Vacation Express, its parent, subsidiaries, affiliates, agents, subagents, suppliers and each of their respective officers, directors, employees, agents and representatives do not assume liability for any loss, damage or injury of any nature in whole or in part resulting from an act of God or any other force majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, explosion, water or power shortages or failures, storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes, boycotts, picketing, lockouts or other labour disruptions, inability or failure of a third party service provider to provide services and/or products, restraints of rulers or peoples, expropriations, acts of terrorism, public enemies, war, invasion, insurrection, national emergency, epidemics, pandemics, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, any laws, rules, proclamations, regulations, orders, declarations, advisories, actions, interruptions or requirements of or interference by any government or governmental agency thereof, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, any other unforeseen circumstances in any country in the world or any other cause or causes of any similar nature that impacts negatively on or hampers its ability to fulfill any of its contractual conditions (all of the foregoing being herein referred to as an “Event of Force Majeure”). In the event that any of these conditions apply, Vacation Express shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind and Vacation Express’ non-performance shall not be deemed a breach of these Terms and Conditions. In such case, Vacation Express’ obligations hereunder shall be extended to the extent of any delay resulting from the Event of Force Majeure and a full refund will not be granted.

22: Methods of Contact

You authorize Vacation Express to contact you from time-to-time via e-mail, phone or text message at the e-mail address or telephone number[s] provided by you when booking your reservation. Please note that message and data rates may apply. The purpose of the communications is to discuss the status of your travel products and/or services purchased by you, to tell you about additional products and services for which you may qualify and other business purposes. You may withdraw your consent at any time.

23: Post Travel Concerns

Any claims for refund or post-travel concerns must be sent to your travel agent in writing [with receipts or supporting documents] within 30 days of your return. Unused tour documents and components [whether voluntary or caused by airline delay or cancellation] are non-refundable. No responsibility is accepted for expenses or lost travel time incurred due to delay, aircraft reroute, change in schedule or any other causes. Vacation Express offers refunds under these Terms and Conditions with the express understanding that the receipt of that refund by a traveler waives any additional remedies. All requests for refunds must be sent in writing, certified mail, return receipt requested. Postmark date determines date of notification.

24: Miscellaneous

These Terms and Conditions are binding upon all customers included in the itinerary and such customer’s family, dependants, estate, heirs, successors and legal personal representatives. In the event any paragraph of these Terms and Conditions shall be declared invalid or void by any court, such declaration shall not invalidate the entire agreement and all other paragraphs of these Terms and Conditions shall remain in full force and effect. The parties agree any claim or litigation arising out of or relating to this these Terms and Conditions, or the breach or validity thereof, shall be brought in Fulton County, Georgia, the location of Vacation Express’ corporate offices, and the governing law shall be the laws of the State of Georgia. You agree that in the event that any civil proceeding, arbitration, mediation or action of any kind, is commenced by you against Vacation Express or any of its agents, affiliates, officers, assignees or employees, the limit on any damages [which includes but is not limited to damages, interest, court costs, attorney fees, expenses of litigation, and punitive damages] shall be the amount you paid Vacation Express for the services which is the subject matter of these Terms and Conditions.

25: Acknowledgement

By making a reservation to purchase a vacation product from Vacation Express you, the customer/passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. Furthermore, when making a reservation for a Vacation Express product on www.vacationexpress.com, you agree that you are solely responsible for such reservation. You also confirm that as the booking or instructing passenger, you have the legal capacity and authority to book travel services on behalf of yourself and of other persons named in the invoice and itinerary. It is you who will keep your travel agent or Vacation Express informed of any changes to your travel plans or contact information.

TERMS AND CONDITIONS OF MY MICKEY VACATION TRAVEL AND/OR DREAMS FULFILLED TRAVEL

I have reviewed the dates, times, payment due dates, and cancellation policy for reservations made on my behalf by My Mickey Vacation Travel, and I agree that they are correct and accurate. Notice: Passenger(s) are required to carry proper identification when traveling. You as the traveler are responsible for understanding & obtaining the proper travel documents in advance of your travel commencement. My Mickey Vacation Travel acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”). My Mickey Vacation Travel is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.  For Walt Disney World travel, I give my express permission to representatives of My Mickey Vacation Travel to create a My Disney Experience account on my behalf on the Disney website for purposes of planning my vacation. I understand that my representative from My Mickey Vacation Travel will review all privacy settings with me, and will provide all information necessary as it relates to integrated experiences while at Walt Disney World, including but not limited to dining and other features. I also understand and agree that I may opt out of any integration with my experience at Walt Disney World.  I agree to all of the terms and conditions of My Disney Experience as found at http://disneyworld.disney.go.com/media/park-experience-terms-andconditions.html, and authorize my representative of My Mickey Vacation Travel to accept these terms on my behalf. My Mickey Vacation Travel assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; or (3) any wrongful or negligent acts or omissions on the part of any other party not under My Mickey Vacation Travel’s control. You hereby release My Mickey Vacation Travel from all claims arising out of any problem covered in this paragraph. You agree that the courts in Orange County, Florida will be the exclusive jurisdiction for all claims brought by you or My Mickey Vacation Travel, and you hereby submit to the personal jurisdiction of those courts. Fee Based Services: My Mickey Vacation Travel offers fee-based travel planning services which are separate and distinct from the booking services provided as an agent of any supplier. Fee bases services are available for consulting and itinerary planning. Any and all planning fees will be discussed in advance between the travel agent and the client.  Fees for such services will be collected by My Mickey Vacation Travel via credit cards through a secure merchant service. At no time will My Mickey Vacation Travel ever use our merchant service to collect a travel deposit on behalf of a supplier. My Mickey Vacation Travel will be held harmless, assumes no liability, and expresses no warranty as to these services. Although every effort will be made by My Mickey Vacation Travel to obtain any and all requested advance dining reservations, if requested, My Mickey Vacation Travel can not be held liable for any inventory issues on behalf of the suppliers that prohibit the obtaining of specific reservation times. I further understand and acknowledge that travel to many parts of the world may involve the risk of a variety of hazards to my health and/or safety, including but not limited to disease, crime, terrorism, and warfare.  Because each traveler’s risk tolerance is different, [your travel agency name] is not in a position to advise me whether I should travel to any particular place at any particular time.  Rather, to assist me in making an informed decision, I should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov).   For medical information, My Mickey Vacation Travel recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. I will review my travel documents for accuracy upon receipt and understand that I may contact My Mickey Vacation Travel if I have any questions. I understand that discounted fares typically involve restrictions and that changing any aspect of my travel arrangements may result in the payment of additional money. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that the Transportation Security Administration (TSA) requires me to carry a government-issued identification card in order to board a flight. I have been advised that the name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on my airline ticket and in my booking records. I acknowledge that my failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing me to miss my flight.  I further acknowledge that beginning on October 1, 2020, I must present a driver’s license or another form of identification that complies with the requirements of the Federal Real ID Act (see  www.dhs.gov/real-id  for more information). I understand that if traveling internationally, I must have a valid passport and, depending upon my destination and nationality, I may need to obtain one or more visas. Note to Client:  Passport and visa information may be obtained by contacting the Travel Agent Section of the U.S. State Department at 202.647.5225 or by visiting the State Department’s Web site at travel.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC’s Web site at  www.cdc.gov I understand that the airline tickets, air tours or other products I am purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. I acknowledge that I may be charged additional sums by [your travel agency name] to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. I hereby consent to any post-purchase price increases and authorize [your travel agency name] to charge my credit card for such additional amounts.

COVID-19 DISCLAIMER AND RELEASE

• Health and Other Hazards : You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov , click on “Find International travel Information” then click on “Country Information”, and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel , then click on “Destinations” and scroll to the name of the destination country.
• Vaccination Requirements and Other Rules : We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as required vaccinations , health affidavit forms, COVID-19 screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm . For the latest travel supplier requirements, check the website of each supplier, and keep checking because these rules are constantly changing, and we are not responsible for those changes .
• Financial Condition of Travel Suppliers : We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund.
• Rebooking : If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we will charge a nonrefundable fee for such services.
• Insurance : For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. Please note that, unless you buy a cancel-for-any-reason policy, most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy.
• RELEASE : YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS COVERED IN PARAGRAPHS 1-3 ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS,  CAUSES  OF  ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.

Claims Deadline and Exclusive Jurisdiction : You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in Orange County, Florida will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency.

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