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Collinson Insurance Services Ltd Reg. No. 00758979 Registered in England & Wales Registered Office: 5th Floor, 3 More London Riverside, London SE1 2AQ Authorised and regulated by the Financial Conduct Authority - registration number 311883
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About AXA Partners USA
Welcome to axa travel insurance.
As part of the AXA Group, we are a global leader in insurance and financial protection. With a presence in over 30 countries across 5 continents and over 20 years of experience, we are committed to providing our customers with reliable and comprehensive coverage no matter where their travels take them. Our travel insurance plans are designed to give you peace of mind and protection during your journeys. We offer a wide range of coverage options, including medical expenses, trip cancellation and interruption, baggage protection, Schengen Travel Insurance, Pre-Existing Medical Conditions, and more! One of the key features of our policies is our extensive healthcare provider network. We partner with over 1 million healthcare providers worldwide, ensuring that our customers have access to quality medical care no matter where they are. In addition to our healthcare provider network, we also have a global assistance network that provides 24/7 support and assistance in case of an emergency. Our team of multilingual licensed travel insurance advisors are always available to help you with any questions or concerns you may have, and we are dedicated to ensuring that our customers have the best possible experience with us. At AXA Travel Insurance, we believe in providing transparent and easy-to-understand policies. We want our customers to feel confident in their coverage and understand exactly what is included in their policy. Our focus is always to provide you, our customer, with a compassionate and efficient service anywhere in the world. Speak with our team of licensed travel insurance advisors to help you choose the right travel package for your trip.
Call us at 855-327-1441 . Monday to Saturday 8AM – 7PM CST. Or Click here to receive a free quote within minutes.
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Columbus Direct Reviews
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Awful claim handling
Quick to take your money - but claims are met with delay and obfuscation, keep changing the information they require just to delay processing the claim. Delays in replying to emails. Don't bother ringing them 40+ minutes no answer. Promised call back, "We'll call you back as soon as possible" don't hold you breath, still waiting after 2 hours. Don't touch them. BTY Trustpilot's scoring system inflates their rating because 0 is not an option.
Date of experience : 19 April 2024
Have had very poor service..travel…
Have had very poor service..travel insurance claim still not resolved after 10 months......communication is poor....emails are met with the sorry for the delay but all our claim handlers are busy. ie they do not employ enough claims handlers for their business. This is a shame because my medical recovery was handled very well.
Date of experience : 02 November 2023
Reply from Columbus Direct
Hi Steve. Thanks for bringing these issues to our attention. We're pleased to hear your comments that when you needed emergency assistance, the team that looked after you did so very well, but sorry to learn that you felt this level of service was not continued when your case then went to the claims team. Just a couple of quick notes. These services are provided by the same company, just different teams and we'd expect the service from both to be at a high level. Also, our claims team are contactable by phone and there is a contact number provided in your policy wording. We understand that the claims team have already been in touch to confirm the position of the case and to also arrange a payment that was due to you. We have also sked the team to log a complaint regarding the service received so a full investigation can be conducted into the handling of the case.
I've used Columbus many times and find…
I've used Columbus many times and find the system works well, the coverages pretty broad, and price competitive. Yet, they should cover cross-country skiing that is not on a piste, as it is usual to ski off resorts (in Canada). Bizarrely, in 2003 they would not cover a sailing trip from Spain to the Caribbean (they had a yachting exclusion), despite it being the exact same trip as their 1492 namesake!
Date of experience : 16 August 2022
Claim avoidance
Communication quite poor. Any queries while overseas must be made to a UK phone number. There is no option to make contact through WhatsApp or email, despite the info pack saying email is an option. Presumably this is to reduce the number of people calling, and therefore reduce the number of claims.
Date of experience : 18 August 2022
Hi Matt. It is not uncommon for the 24 hour medical emergency service on travel insurance policies to be linked to a UK only number. It's been operating like this for many years and there is no intention to make it difficult for customers to call in. We allow customer to claim back the telephone charges incurred when they first contact us, this is on the basis that our assistance service should then be proactively updating customers so there should be no need to incur further costs. It would be fair to say that companies haven't necessarily moved with the times quickly enough as technology has developed.
Absolutely fantastic
We bought the travel insurance because it was relatively cheap, but what really matters is when you need to use it. These guys were there for us when we needed it, talked to us when when we needed help, they tried to pay the hospital bills in advance - but I'd already put the credit card across to sort the little one out, they simply said "send us the receipts". We did just that when we got home & got the payment within hours. I will go nowhere else.
Date of experience : 29 August 2022
Very impressed
I recently took out travel insurance for a trip that involved a lot of “excursions”. As this is going to be a large part of my trip, Columbus (at no extra cost) agreed to remove the limit on excursions and cover up to the full cancellation amount. They were quick to respond via Twitter and even endorsed the policy documents to indicate what had been agreed. Very pleased with the service received.
Date of experience : 13 April 2023
Why would they even sell me cover for…
Why would they even sell me cover for only France if I need full Europe cover for my visa? So frustrating Edit - I'm grateful for my response from the Columbus Direct and their ability to upgrade my France cover to EU quickly over the phone while I was at the airport. To answer their question - their website should somehow be able to advise purchasers that buying cover for just France will not be adequate for a Shenghan visa for travelling purposes and that EU cover is in fact the correct option to select.
Date of experience : 01 December 2022
Hi Devon. We're not sure what we could have done differently here? You purchased the policy online so we would have issued cover based on the information you supplied during the application process. If you had indicated you required cover for all of Europe at the time, then that's what we would have issued. We also note that you have subsequently contacted us and changed this from 'France' to 'Europe' and that there was no difference in price for this.
Bought Columbus Direct travel insurance…
Bought Columbus Direct travel insurance on Saturday 18th March 2023, promised documents within minutes, Sunday nothing, Monday nothing. Tuesday, today contacted Columbus Direct via their website Bot. Over approx an hour, three times they said they have emailed my documents ... not a sausage. So after an hour or so I told their Bot I am cancelling my policy ... within a minute I received a cancelling email .... WHY and what was that all about?
Date of experience : 21 March 2023
We're very sorry to hear that you had this poor experience. If you were using a webmail account such as Hotmail then your policy documents may have been sent to your spam/junk folder. We are constantly working to try to avoid this but because of the policy attachments, this can sometimes be diverted. We do have a live chat function on the website where you would be talking to an agent, not a bot. We would hope that they would have suggested checking your spam folder and if still no joy, suggesting we try a different email address. If this didn't happen, we apologise. We understand why you would have asked for the policy to be cancelled after not receiving your policy documents. As you were talking to an agent, when you requested this, it would have been appropriate for them to take immediate action and it sounds like this email came through, which is what we would have expected with the other emails. We've asked you for details so that we can investigate what actually happened here to see if we could have done anything differently.
Great insurers - provide you don't make a claim (REVISED)
In March 2023 I filed a claim and waited for the "within 5 days" response. I waited a month. I then filled in several request forms and spoke to staff via the internet Chat feature. Got the same automated email response telling me to await contact within 5 days or to phone customer support or use the Chat feature. I tried the phone which advised me to use the Chat feature or wait to speak to a staff member. I tried twice - waiting on line over 30 minutes. No one answered. It's now May and I'm still waiting for human contact. UPDATE: Following my review, Columbus made contact with me and processed my claim ASAP. Evidently it was a one-off system error and not indicative of their usual performance. The lesson learned is to complain early if performance is poor.
Date of experience : 25 May 2023
Thank you for your comments, we are disappointed with the service you have had. We understand that our claims team have now been in touch to agree settlement of the claim. We have looked into what happened here. When the claim was set up online, our system failed to create the task which would have put the case in the queue for assessment. This did not come to light until you contacted us and we had determined your claim had been affected by this system error. There were some issues at that time which have been fixed, but we apologise that you were impacted by this and it was not recognised sooner that your claim had not been managed.
I was one of many affected by the…
I was one of many affected by the hurriedly re-arranged flights from Sicily in July. I thought my policy covered curtailment for what the travel company described as an emergency. It did not. I assumed that cover for curtailment meant curtailment for all emergencies. Unfortunately it does not. I accept the onus is on the customer to read the policy conditions carefully, though for an issue as fundamental as the issue of curtailment, I think the onus should be on the insurers to make absolutely clear that curtailment emergencies are only those relating to personal accident or ill health.
Date of experience : 24 July 2023
5 Stars! Definitely 5 stars. And not because of the easiness of getting insurance but, but for the fact that they actually helped me out when I needed to cover my medical emergency bills in my trip to Egypt. No hassles or making hard, they paid the hospital bills straight away.
Date of experience : 26 June 2022
I had travel insurance from Columbus Direct
I had travel insurance from Columbus Direct over the years for multiple trips including backpacking, single trip, annual cover. I have never had any problem with claim submission or to contact them- even when abroad and requested to call me back. They were so kind that even when contacted on one occasion, they advised me to attend hospital and they followed this up with a courtesy email few days after to check on me. Each time I followed my policy therefore I had no nasty suprises. I am giving a 5 star review as this year unfortunately I had to use my insurance for reimbursement of medical cost when in Bolivia which grew quickly following surgery. I claimed everything back and all costs were reimbursed after providing all documentation. The claim process was okay, lasted few weeks.
Date of experience : 31 January 2023
Need a 24 helpline for contact in emergency.
Renewal was fine but when we needed to contact Columbus during an emergency on our last holiday, the lack of a 24 hour helpline meant we could not consult or get advice. Luckily, Travel Company stepped in but it should have been an insurance matter.
Date of experience : 02 July 2022
Hi Mike. Thanks for your feedback. We do operate a 24/7 medical emergency services line to assist customers if they require medical treatment whilst overseas. For non-medical emergencies, the cost of operating a 24 hour service would be expensive and this would be reflected in the cost of policies. As this is not generally something other insurance providers do, we have to balance the cost of services that would be used sparingly versus making our premiums reasonable for customers.
Really good insurance company
Really good insurance company; our flight got delayed 4 hours and we were easily able to access the lounges for free and we’re comfortable. Had no other issues on our holiday however would fully book with them again
Date of experience : 24 August 2022
Always use Columbus Direct for my holiday Insurance
Always use Columbus Direct for my holidays. Great insurance cover, flexible and good prices. I had to claim with them once and it was no problem and that is an important point when you pick holiday cover. This time I went for yearly insurance and again a quick look at the competition Columbus were still the best. Would not go anywhere else.
Date of experience : 01 November 2022
Travel Insurance Claim
Travel Insurance Claim - Ref: 587757 Ive just been told that "Your policy doesn't provide cover if you didn't seek the advice of a medical professional which confirms the necessity to cancel the trip." Myself and my family were due to travel on Sunday 07/01/2024. My son and myself both fell ill that week and so on the Friday went to see our local surgery where we were both diagnosed with flu like symptoms. I was given a sick note to use should the need arise - which I duly attached to my claim. We were still hoping to travel on the Sunday but unfortunately we did not recover in time for our trip. The doctors surgery is closed on a Sunday, so we were unable to see a GP and anyway I assumed the sick note from the Friday would cover this. Columbus Direct appear to be trying to trip me up on a vague technicality. So, Im now having to try to sort all this out, myself with flu, whilst looking after a sick 11 year old boy.
Date of experience : 09 January 2024
Thank you for raising awareness of your experience. We understand that you used our online claims service to submit your claim. Subsequent to your comments, our claims team have now contacted you to explain what triggered our response to the claim and to advise what was needed from you for us to be able to make a payment. We are sorry that the claims experience has not been as easy as we try to make it for our customers and hope that we can get this matter resolved with you as quickly as possible now.
CUSTOMER SERVICE APPALLING AVOID
As an ex overseas representative I know the importance of travel insurance but this bunch of cowboys are rude unhelpful taking months don't answer emails it's daylight robbery they state 5 days laughable!!!!!! Left stranded for 3 days with two disabled children AVOID these robbing gits!! Read the rest of claim complaints, 100% of claims say avoid
Date of experience : 17 November 2022
Thank you for sharing your experience. We are sorry to hear that you are unhappy with the way we have dealt with this matter since you first logged your claim online on the 29th October. We note your claim was auto-declined based on the information supplied at the time of creating the claim. Given the subsequent correspondence provided by you our claims team had already reopened the case and asked for additional information which is under review now. Given your previous expression of dissatisfaction over the handling of the matter, a complaint had also been set up for us to conduct a review of what has happened on this case and will provide relevant feedback to you.
Columbus Direct
Columbus Direct, I still haven't heard anything from you since I filed my claim back in April 2022. It has been 6 months and despite countless emails with clear evidence I still haven't received one single update on my claim. It seems like you are more active on TrustPilot than actually processing the claims. Therefore I urge you to reach our to your claims handler Riyaadhud-deen Mohammed and ask him why my claim still hasn't been processed after 6 months.
Date of experience : 23 October 2022
Hi Iris. Thank you for supplying information about the case. We have asked our claims team to locate the file and review this urgently. Update: We understand that the claims team have now been in touch and have concluded the assessment of the claim with settlement agreed within the limits of the policy. We are very sorry that it has taken this long to resolve the case. We have asked for the claims team to conduct a review of the file to see what the issues were, what caused them and what could have been done to prevent them.
Don't use - a company who insures Easyjet - that's a red flag
Do not use, at every level their insurance turns out to not cover it due to a technicality - flight cancelled and 24 hour delay, not covered by their delay cover. As previously mentioned, what do you expect from a company suggested by Easyjet. They are used to finding loopholes given how often EasyJet muck up AVOID
Date of experience : 30 September 2022
Hi Matt. We were unable to review your claim in detail as you haven't responded to our request for more information. We would have been happy to check again as to whether there was any issues around the assessment of your claim but agree that there are only limited circumstances where we will pay a cash benefit in the event of delays from a transport provider. This does not mean that the cover would not have applied at any level, for example, the majority of claims costs are spent on paying for our customer's medical treatment abroad, a cost which could be thousands of pounds in some instances. We feel our cover is very much in line with the majority of the travel insurance industry, although we will look to improve on this where we can. We're sorry that you were not able to be compensated in this instance.
Customer Service Could be Better!
The cover offered by the policy is first class and excellent value for money. Customer service however, could be far better. It was almost impossible to contact a customer advisor in order to discuss an issue which was not helped by slow email responses. In fairness however, when I did finally get to speak to a customer advisor my problem was sorted without issue.
Date of experience : 01 August 2022
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COMMENTS
Claims. You can now make a claim online - to start your claim click here. Our online claims portal is open 24/7, with an immediate decision available for certain claims. +44 (0)208 865 1654. [email protected]. 9am- 5pm Monday - Friday. View Policy Wording.
It can be added to your travel insurance policy and includes cover for search and rescue, piste closures, and if your equipment is lost, stolen or damaged during your holiday. Terms and conditions apply: (1)The policyholder can register both themselves and up to four travelling companions for Columbus Direct's Airport Delay services.
Columbus Direct is a trading name of Collinson Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 311883. Registered in England & Wales. Reg 00758979. Address: 5th Floor, 3 More London Riverside, London, SE1 2AQ
All our travel insurance policies cover children up to the age of 2 for free. Our Bronze, Silver and Gold Annual Multi Trip policies cover all children up to 18 years old (23 years if still in full time education) for free. Make sure your children's details are included and up to date on your insurance policy to ensure they are covered in the ...
If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.
Submit a claim online - click here. If you'd prefer to speak to someone, you can also make a claim over the phone. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim - including what documents you'll need to obtain.
All our travel insurance policies cover children up to the age of 2 for free. Our Bronze, Silver and Gold Annual Multi Trip policies cover all children up to 18 years old (23 years if still in full time education) for free. Make sure your children's details are included and up to date on your insurance policy to ensure they are covered in the ...
You can contact us on 0800 0680 060 or by using the contact form on our website. ... Get your travel insurance sorted with Columbus Direct before you go, and allow us to shoulder the responsibility instead. You're free to go and make the most of your holiday; It's your world - enjoy it!
If you do not want us to automatically renew your policy, all you need to do is contact customer services by using our contact us page or by emailing [email protected] and let us know before payment is taken. Once payment has been taken you can still cancel the new policy and obtain a full refund but you must contact us ...
There is no cover for claims relating to medical treatment or repatriation where the Foreign, Commonwealth and Development Office has advised against all but essential travel due to coronavirus (COVID-19) except where the COVID-19 Upgrade has been purchased. Columbus Direct now covers Coronavirus (Covid-19) with several things while you are away.
A good travel insurance policy can also provide some practical assistance while you're away. With a policy from Columbus Direct , you have access to Emergency Medical Assistance 24 hours a day . Our multi-lingual team are on call to help you find a local doctor or hospital, as well liaise with medical staff on your behalf.
Contact; About; Change country; Travel Insurance. Travel Insurance; Travel Insurance Europe; ... Policy documentation for Columbus Direct travel insurance can be downloaded on this page in pdf format. Download the full documentation by clicking on the links provided below or click on the existing customers button at the top of the page ...
This includes children if they're aged 18-22 and are in full-time education. Annual travel insurance is available up to and including 74-year-old. Single trip cover is available up to the age of 85. You can add cover for pre-existing medical conditions online, although in some instances medical screening may be required.
3.6 ★★★★★ (85 reviews) Write a review. Customer rating. ★★★★★. Satisfaction survey. More than 150 activities covered as standard. General customer service queries available by email only. Columbus Direct travel insurance covers more than 150 sports and activities. The company has provided cover for over 15 million customers ...
Contact us for help with your insurance coverages, billing and claims. Auto & property insurance. Sales ... Travel insurance. Sales 1-877-970-9059 7 a.m. - midnight ET weekdays ... Columbus, Ohio 43215-2220. Office of Customer Relations. Call us directly at: ...
The team at Catanzaro Insurance is here and ready to make the process as painless as possible. We look forward to meeting you! Start Here. A travel insurance policy can protect you from a variety of unexpected circumstances while you're traveling. Call our office today and let us help!
Travel insurance FAQ; Personal loans; ... You'll need to contact your agent to cancel your insurance. We're unable to cancel via email or online. Your agent's information can be found on your policy declaration page, ID card and billing statement. ... Columbus, Ohio. Nationwide Investment Services Corporation, member FINRA, Columbus, OH. Home ...
Call 1-877-970-9059. Nationwide provides travel insurance coverage. Do not let weather, cancelled flights, lost luggage, or certain medical emergencies ruin your trip.
Visitors Insurance for Travelers in Columbus - FAQs. Protecting your finances from large, unexpected expenses is extremely important when traveling abroad. Some of the most significant of these expenses can come in the form of medical bills as the result of an illness or injury. Many travelers are under the impression that their domestic health ...
Collinson Insurance Services Ltd Reg. No. 00758979 Registered in England & Wales Registered Office: 5th Floor, 3 More London Riverside, London SE1 2AQ Authorised and regulated by the Financial Conduct Authority - registration number 311883
Find a Travel Agent. Travel Insurance; Disney vacations; About Us. Travel Resources. REAL ID Act; FAQs; Contact Us. ... Click if you agree to receive travel specials from us. You can unsubscribe at any time. * required. Columbus; Elite Travel. 2721 Federated Blvd. Columbus, OH 43235 (614) 764-9844. Elite Travel (614) 764-9844. CAREERS | CONTACT ...
Speak with our team of licensed travel insurance advisors to help you choose the right travel package for your trip. Call us at 855-327-1441. Monday to Saturday 8AM - 7PM CST. Or Click here to receive a free quote within minutes. AXA Is the first insurance company in the world. Our Expertise is now Available in the USA.
Columbus is one of the UK's leading Travel Insurance providers. Established in 1988, we were the first company to sell travel insurance direct to the consumer, cutting out the middle man and saving our customers up to 60% in the process. Over 20 years on we have covered over 15 million travellers all around the world.