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Hello - any help on this would be greatly appreciated, would be good to know if people have had experiences with WizzAir refunds as there's some lack of clarity on the process... Here's my situation:

- I rebooked the flights to Split for April this year through Wizz Flex

- WizzAir then cancelled the Split flights

- I have an option to get WizzAir credits or to get a refund

So here's my questions:

- do I have any claim for refund on the spoilage fee, as the value of the Split flight was less than the original value of the Jordan flight

- do I have any claim on the Wizz Flex fee

Perhaps an odd scenario where I've changed a flight , then the rebooked flight has been cancelled and it doesn't feel entirely clear how refunds would work... Any help would be great!

4 replies to this topic

No, as per the T&C of the Flex. You agreed to lose that amount when you changed the tickets. "ii. If the new fare is lower than the original, no additional payment has to be made by the passenger, however, the difference between the fare of the new and the original flight will not be refunded;".

"any claim on the Wizz Flex fee"

No. As stated in the T&C's (link below): "The following service fees are non-refundable:... The WIZZ Flex service fee."

https://wizzair.com/en-gb/information-and-services/wizz-services/wizz-flex

Aha, okay thank you! And yes, sorry I should have read the T&Cs properly myself...!

Either way, think I'm more favourable towards refund option now, even though I'm taking a bit of a hit, don't really feel like flying with WizzAir again now, bit of a palava...

Cash is KING.

Agree, cash is king! Taking credit means you're locked into using within a year and actually feels like there's better, cheaper options other than WIZZ it seems...

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How To Cancel my WizzAir Flight and Get a Refund

Wizz Air Hungary Ltd. (W!zz Air) is a low-cost carrier based in Budapest, Hungary. They have a fleet size of 121 airlines serving 150 destinations in 44 countries. If your plans to travel have changed, you can rebook or cancel your flight with Wizz Air. Here’s a Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air .

Due to government restrictions and low demand, there might be delays and cancelations of flights, so you need to check your flight status or e-mail. You can also opt for a credit or a cash refund. Read the article to learn more about it.

• How Do I Get Refund from Megabus USA? Cancellation Policy of Megabus in the United States
• How to Change or Cancel a Flight on Southwest Airlines [Tips to Get Refund]
• How to Change Flights or Get Refunds on Turkish Airlines
• How to Cancel, Change or Rebook Your Flights with United Airlines [Refund Policy of United]
• How to Cancel Bookings and Get a Refund on Airbnb (Airbnb Cancellation Policy)

Table of Contents

You can check your Flight Status with this link ; you’ll need to enter your origin/destination or flight number.

You can also read additional information here and the latest travel advice .

Flight Suspensions

Here is the suspended list of suspended flights as of March 23, 2020

Suspended Flights

• 120% of the original fare will automatically be in the WIZZ account of the booking owner
• Credits can be used to purchase products or services in the next 24 months
• 100% cash refund can be asked (but will take a long time)
• For those who purchased via a travel agency, you can contact them
• Can rebook for another flight on a comparable route but there must be no lockdown of the airport

Wizz Flex Service

• If you want to buy have a new booking, you can get this service
• Can change flight 3 hours before departure without a change fee
• You can cancel flight 3 hours before departure time without cancelation fee; however, there are non-refundable fees (e.g., service fee)

How to Change your Flight Booking with Wizz Air

You can change your flight without a fee if you have a Wizz Flex Service, or you were in obligatory quarantine resulting in a voluntary cancelation.

STEP 1: Sign In to your W!zz Account .

STEP 2 : Select the reservation you want to change. You can select passengers who will avail of the change or all passengers.

STEP 3: Look for the new flights you wish to choose (e.g. new date, time, or route).

STEP 4: Pay the fees (change fees may be paid if you did not avail of a Wizz Flex Service). Should the new fare be more expensive, you can need to pay the fare difference. If it’s lower, the fare difference won’t be refunded.

STEP 5 : Receive a new Flight Itinerary.

How to Cancel and/or Request a Refund for your Flight Booking with Wizz Air

There will be specific cancellations fees if you ever voluntarily cancel your flight and not purchase the Wizz Flex Service.

STEP 2 : Select the reservation you want to cancel.

STEP 3: Choose the passengers for whom the cancelation will apply.

STEP 4: Pay the cancelation fee if there’s any and confirm the cancelation.

STEP 5: Wait for the refunded amount. It will be refunded to the WIZZ-account within 72 hours; however, certain fees can’t be refunded (e.g., service fee). The refunded amount can be used within 90 days from the refund date. Those with suspended flights though are not included in this.

Contact Numbers

Here are the contact numbers per country. Please note that telephone charges may be paid by you.

Please do keep updated by checking your flights and e-mails and also the news. Right now, many customers are trying to contact Wizz Air, so please be patient. Let’s travel later when all of this calms down!

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5 thoughts on “ How To Cancel my WizzAir Flight and Get a Refund ”

Hi, my flight has been cancelled twice and now, first change dto a week later and now the airport has changed completely from Alicante to Malaga. I spoke to one of your wizz air colleagues and they said they could not help me that i had to book new flights with a different airline and cancel my booking with wizz air. this process has taken up so much of my holiday and now I cant even get a refund?? please help

Wizz Air Website rebooted during writing my complain regarding an Re-found, i am not happy about that an i think it was on purpose not to be able to write and to be forced to call those very expensive hotlines, it is sad…. customers service is very bad…

14.21 minutes i was on the phone and nobody answered! WIZZ is not writing back on the site, when i was filling in my adress. So there is no possibillity to get your money back? Can somebody help please? This is not how it should be with service!!!

You can try their social media accounts like twitter.

On trying to request my refund, this message pops up: ‘Logged in user must be owner’. I bought the tickets on my usual online travel agency, that’s why I am given this message. Wizz Air tells me to contact my agency which, at the same time, seems to be out of business due to COVID-19 and it is mission impossible to reach them. Should I say good-bye to my refund? Any suggestion? Thanks!

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4 ways to get a refund on cancelled Wizz Air flights during Covid

Wizz Air is a popular low cost airline and consistently one of the lowest rates airlines in Europe. Wizz carried around 17 million passengers in 2019, beaten only by Ryanair and easyJet in the discount airline category. However during Covid-19, Wizz Air had to cancel 95% of its flights leaving 2 million paying passengers in the lurch.

The UK regulator the CMA is even conducting an investigation into whether airlines like Wizz Air, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.

How to get a refund on a cancelled Wizz flight?

If you're one of the many unlucky Wizz Air passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.

What are all the flight refund options available during Covid-19?

Option 1: contact wizz air.

You can call, email or use social media to get in touch directly with Wizz. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue.

Contact Information for Wizz Air

Effort breakdown, option 2: use a complaints website.

These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.

Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.

Complaints Companies

Option 3: chargeback on your credit card.

You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.

Option 4: Take legal action against the airline

By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

The solicitor gathers details of the case using our online platform (5 minutes)

The solicitor prepares a letter before action (no time or effort for you, handled by a licensed solicitor)

The letter is sent by the solicitor to the airline (no time or effort for you)

If you want a licensed solicitor to take legal action against the airline, that's your strongest option. It's also more affordable than you think (starting at £149) by using Lawhive.

(Lawhive is the UK's largest online network of licensed solicitors, on average costing ⅓ of the cost of a high street law firm and consistently gets rated 5 stars by customers.)

With Lawhive, you get the advantages of a licensed solicitor helping you get your money back, but for a fraction of the cost of going to a law firm. Like a complaints website, Lawhive is completely online, but it's much cheaper since you won't have to give away 25% of your refund. If you booked through an online travel agent like Opodo, BudgetAir, eDreams or Lastminute.com you can ask your solicitor to commence legal proceedings against them instead of the airline.

What else can Lawhive help with?

Lawhive's network of solicitors can also help you resolve neighbour disputes, or a dispute with your tenant or landlord, create or dispute a will, get a divorce, and negotiate custody arrangements, all online at a third of the cost of a high street law firm.

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Ways to get a cancelled flight refund from icelandair during covid, get a cancelled flight refund from turkish airlines during covid, 4 ways to escalate your refund on easyjet flights during covid, best way to get a cancelled flight refund from tui during covid, need a solicitor to help with your airline refund.

Get expert help from our specialist airline refund solicitors for a fixed fee.

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The Best Way to Get a Wizz Air Refund

How to Get a Wizz Air Refund the Easy Way

Wizz Air is a well-known low-cost carrier that consistently ranks among Europe's lowest-cost carriers. Wizz Air, Europe's fastest-growing, has revealed that its automatic refund process processes 95% of cash conversion Wizz Air refund claims in under one week. It launched an automated refund mechanism the previous year to deal with the many cancellations caused by the pandemic.

How to Get a Wizz Air Refund on Your Own

You have a few options if you're one of the many unfortunate Wizz Air travellers awaiting a refund due to Coronavirus travel restrictions . Some possibilities involve more time than others, and their likelihood of success varies.

The Wizz Air flight refund options available are:

· Contact Wizz Air

You can contact Wizz Air directly via phone, email, or social media. Unfortunately, everyone else is doing the same thing, so you'll have to join the queue.

· Chargeback on Your Credit Card

You can request a refund from your bank or credit card provider, commonly known as a chargeback. It has gotten more difficult during the pandemic and can take months.

· Take Legal Action Against the Airline

You can get the airline to sit up and pay attention if you hire a professional solicitor to file a legal action against them.

• Using an internet portal, the lawyer acquires information about the case.
• Before taking action, the solicitor drafts a letter.
• The solicitor sends the letter to the airline.

· Use a Complaints Website

These websites will assist you in writing a formal complaint letter based on EU law .

If you don't have access to a fax machine or don't have time to go to the post office to mail a letter, DoNotPay can help. You can cancel your memberships in simple steps using DoNotPay's Manage Subscriptions product .

Here's the summary of the cancellation methods:

Wizz Air Refund Policy

Please log in to your (reservation owner) WIZZ Profile and choose to cancel the reservation. Please get in touch with the Wizz Air Call Centre if you have any problems. You must cancel the reservation at least 3 hours before the flight's planned departure time. Please note that the cancellation will be complete once the payment (if applicable) is received. Please keep in mind that you can only pay with a credit card.

With one-way reservations, you must make cancellations at least 3 hours before the flight's scheduled departure time. With two-way reservations, if the reservation includes a return flight, you can cancel it before the first flight departs. Both flights will be cancelled during this event.

Cancellation is not allowed if the first flight has already taken off.

How to Get a Wizz Air Refund With DoNotPay

The most straightforward approach to getting a refund is to use DoNotPay . All you have to do is:

Once they send their request, here's what happens :

A request is automatically faxed to your bank. DoNotPay also includes all the VISA and Mastercard codes in the letter to assist you in winning your case. They can also collect evidence for you, such as contacting the merchant.

DoNotPay Can Assist You Get a Refund for Any Company

DoNotPay can assist you if you don't have access to a fax machine or don't have time to go to the post office to mail a letter. We'll prepare a chargeback letter relevant to your case using our Chargebacks product, including the legal chargeback number required for your credit card or ACH payment.

The following are the main types of chargebacks that we assist with:

• Charged after cancelling a subscription
• Delivery problems
• Incorrect amount/duplicate charges
• Promised a refund but never got it
• Not satisfied with the services provided
• Unrecognized fraudulent charges

After you request a chargeback and your bank accepts it, the charge amount should be restored to your account as a temporary re-deposit within a few days. Your charge will be fully repaid if the retailer does not dispute the chargeback.

DoNotPay can help you with various tasks, including filing for a refund from any company.

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• Can you refund plane tickets?

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Wizz Air piled pain on to my daughter’s tragic loss

She was forced to cancel a trip with the airline after her boyfriend was killed in a road accident, but it would only refund a third of the cost

My daughter and her 19-year-old boyfriend booked a trip with Wizz Air . Sadly her boyfriend was killed in a car accident eight days before their departure. My daughter understandably cancelled the trip. She sent Wizz Air the death certificate, but it says it will only refund a third of the £322.93 cost. The whole process has been deeply distressing for my daughter, who had to obtain the death certificate from the family and explain to several people the reason why she needed to cancel the holiday. She’s only 19. GN, London

I’m horrified to hear of your daughter’s loss. Wizz Air’s terms and conditions state that the full cost of a booking will be refunded if a passenger dies within a month of a flight. Yet your daughter was promised only £109.99, which did not even cover half the cost.

Wizz Air claims that only a refund for one passenger was requested. A spokesperson said: “We are incredibly sorry to hear of [the passenger’s] loss. We have now issued a full refund for both tickets.”

It seems your daughter booked through a third party agent, which may explain the miscommunication and which also means she may lose out. Wizz Air’s refund does not include nearly £40 of fees and additional charges paid to the agent. It’s always worth booking direct with an airline and it’s crucial to buy travel insurance.

Email [email protected]. Include an address and phone number. Submission and publication are subject to our terms and conditions

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Hello - any help on this would be greatly appreciated, would be good to know if people have had experiences with WizzAir refunds as there's some lack of clarity on the process... Here's my situation:

- I rebooked the flights to Split for April this year through Wizz Flex

- WizzAir then cancelled the Split flights

- I have an option to get WizzAir credits or to get a refund

So here's my questions:

- do I have any claim for refund on the spoilage fee, as the value of the Split flight was less than the original value of the Jordan flight

- do I have any claim on the Wizz Flex fee

Perhaps an odd scenario where I've changed a flight , then the rebooked flight has been cancelled and it doesn't feel entirely clear how refunds would work... Any help would be great!

4 replies to this topic

No, as per the T&C of the Flex. You agreed to lose that amount when you changed the tickets. "ii. If the new fare is lower than the original, no additional payment has to be made by the passenger, however, the difference between the fare of the new and the original flight will not be refunded;".

"any claim on the Wizz Flex fee"

No. As stated in the T&C's (link below): "The following service fees are non-refundable:... The WIZZ Flex service fee."

https://wizzair.com/en-gb/information-and-services/wizz-services/wizz-flex

Aha, okay thank you! And yes, sorry I should have read the T&Cs properly myself...!

Either way, think I'm more favourable towards refund option now, even though I'm taking a bit of a hit, don't really feel like flying with WizzAir again now, bit of a palava...

Cash is KING.

Agree, cash is king! Taking credit means you're locked into using within a year and actually feels like there's better, cheaper options other than WIZZ it seems...

• Baggage transfer and Dubai Layover 13hrs 07:07
• flight connection at lhr 06:44
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• ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++
• ++++ TIPS - PLANNING YOUR FLIGHTS +++++++
• Buy now or later? What's with these screwy ticket prices?
• Around-the-world (RTW) tickets
• All you need to know about OPEN JAW tickets
• Beware of cheap business class tickets (sold by 3rd parties)
• ++++ TIPS - PREPARING TO FLY +++++++++
• TIPS - How to prepare for Long Haul Flights
• TIPS - Being Prepared for Cancellations and Long Delays
• TIPS - How to survive being stuck at an airport
• Flights delays and cancellations resources
• How do I effectively communicate with an airline?
• Airline, Airport, and Travel Abbreviations
• Air Travel Queries: accessibility,wedding dresses,travelling with children.
• Connecting Flights at London Heathrow Airport
• TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information
• ++++ COVID-19 CORONAVIRUS INFORMATION ++++
• Covid-19 Coronavirus Information for Air Travel

Defunct Lynx Air blames contractor for delayed passenger refunds

Author of the article:

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A contractor bears the blame for delayed refunds to Lynx Air customers, the insolvent airline says, adding that the hold-up will also hurt company stakeholders.

Defunct Lynx Air blames contractor for delayed passenger refunds Back to video

Lynx, which ceased operations and filed for creditor protection in late February, claimed in court filings that the firm hired to handle bookings, Texas-based Sabre Corp., has hampered passenger reimbursements.

The ultra-low-cost carrier said it had planned to carry out refunds directly, “without the need for customers to contact their credit card providers to submit chargebacks.”

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“Unfortunately, Sabre Corp…. has refused to assist with customer refunds,” according to an affidavit from Lynx’s interim chief financial officer and filed with the Alberta Court of King’s Bench.

That leaves the airline no choice but to work with its credit card processor to deal with chargebacks for would-be travelers whose flights were cancelled, the filings state.

While customers wait to have their purchases refunded, the company’s investors may also have a harder time recouping their own cash from Lynx.

“The chargeback process is expensive, and this will therefore result in significant chargeback fees to the applicants” — Lynx _ “to the detriment of their stakeholders,” the carrier stated.

Sabre Corp., a travel technology firm with clients in more than 160 countries, declined to respond to questions.

“As a matter of policy, we don’t comment on our customer agreements nor do we comment on legal proceedings,” said spokeswoman Heidi Castle.

The deadline for customers to submit chargeback requests is Sept. 1, 2025, court documents say.

The shutdown of Calgary-based Lynx comes as the budget airlines that have cropped up in recent years face ongoing financial pressures — if they’ve survived at all. The tough market stems partly from industry consolidation and fallout from the travel sector implosion during the COVID-19 pandemic.

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In October, WestJet closed its discount Swoop subsidiary. It also plans to wind down Sunwing Airlines and integrate the low-cost carrier into its mainline business by this coming October after buying the Toronto-based company last May.

Ultra-low-cost Flair Airlines has also confronted financial turbulence over the past year. As of November, it owed the federal government $67.2 million in unpaid taxes related to import duties on the 20 Boeing jets that make up its fleet.

In court filings earlier this year, Lynx said it owed $124.3 million to a division of Indigo Partners, the U.S. private equity firm run by Bill Franke that owns one-quarter of the carrier.

Fresh filings show Lynx has asked a judge to allow repayment of up to $94 million of that debt. Seeking to assuage concerns from other investors hoping to recoup their money, Lynx said the move would be “to the benefit of all stakeholders generally” due to the lower interest that would accrue.

When it filed for creditor protection on Feb. 22, Lynx also owed $25.6 million in unpaid taxes to the federal government and $47.8 million to various trade creditors, according to court documents.

Lynx owes a further $4.1 million to the Toronto and Montreal airports and $4.5 million to Delta Air Lines for aircraft maintenance and warehousing.

The company’s initial investors included Indigo, Stephen Bronfman’s Claridge Inc. and Torquest Partners.

Based in Arizona, Indigo is known for launching no-frills carriers such as Wizz Air in Hungary, Frontier Airlines in the U.S., JetSmart in Chile and Volaris in Mexico.

Lynx, which stopped flying barely 22 months after it first took off, has cited several reasons for its downfall.

The 21-month global grounding of the Boeing 737 Max 8 — Lynx’s nine-plane fleet was composed exclusively of those jets — along with COVID-19 travel restrictions and jet fuel price hikes delayed the airline’s inaugural flight by more than two years to April 2022 and hampered ticket sales to the point it could no longer pay its creditors, the ultra-low-cost carrier said in a brief to the court earlier this year.

“Unlike legacy airlines or a low-cost-carrier who can recoup lost revenue by increasing base fairs, a ULCC cannot deviate from the established base fare without abandoning the ULCC model altogether,” the filing states.

This report by The Canadian Press was first published April 15, 2024.

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Airspace closures: how Iran’s attacks have affected flight routes

Drone and missile attacks on israel mean that flights are being rerouted — here’s what you need to know and what to do if your journey is impacted.

I ran’s “retaliatory” strike on Israel last weekend has triggered the greatest disruption to air travel since 9/11, according to one industry expert.

“Not since then have we had a situation with that many different air spaces closed down in that quick succession, and that creates chaos,” says Mark Zee, the founder of the airline operations association OPSGROUP.

Iran, Iraq, Israel, Jordan and Lebanon closed their airspace during the attacks on April 13, and while all technically reopened on April 14, the European Union Aviation Safety Agency recommends that airlines “exercise caution” and notes that “there continues to be an increased potential for miscalculation and/or misidentification at present over Tehran”.

Consequently flights eastwards from Europe have been facing disruption that could potentially get worse if the conflict escalates — especially as available routes are already significantly compromised by the closure of Ukrainian airspace since February 2022.

So if you’re flying to Asia or Australasia in the next few days or weeks, here’s what you need to know.

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What is the problem.

Concerns about the safety of flying over a conflict zone are leading airlines to avoid Iranian airspace and seek alternative routes east. The options are to fly north of Iran, through the Stans (Uzbekistan, Pakistan, Tajikistan), or south, via Egypt and the Red Sea. There is, though, a risk that in the event of further conflict between Iran and its allies and Israel, Houthi drone and missile attacks on Israeli targets would overfly Saudi Arabia and force the closure of that airspace too.

Which destinations are affected?

Many airlines, including easyJet, have suspended flights to Israel. Lufthansa has also cancelled departures to Tehran, Beirut and Amman. But the potential for disruption extends beyond the Middle East to many popular destinations east of the Arabian Sea. These include Pakistan, India, Nepal, Bangladesh, Thailand, Cambodia, Vietnam, Malaysia, the Philippines, Australia and New Zealand.

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Which airlines are avoiding Iranian airspace?

Virgin Atlantic says it has “made the decision to temporarily avoid the airspace of Iraq, Iran and Israel, meaning some Virgin Atlantic passenger services between the UK and India will be adjusted. We will continue to monitor the situation and apologise for any inconvenience caused to customers by slightly longer flight times”.

Singapore Airlines is now routing through Central Asia, with the airline warning that “some flights may take slightly longer than usual,” and Malaysian Airlines flights from London — its sole European route — have diverted both to the north and the south of Iran over past days. Qantas’s nonstop route to Perth will now land to refuel at Singapore, and both Air India and Vistara are flying around Iran. Finnair and SAS have also rerouted some Asian departures.

Wizz Air flights from the Abu Dhabi base, however, are still flying over Iran.

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What about British Airways?

BA is continuing to operate four times a week to Tel Aviv, with outbound flights stopping in Cyprus en route for a crew change. Its flight departed London on Monday as scheduled. The airline said it is closely monitoring the situation in the country. The Times understands BA was already avoiding Iranian airspace.

How long could I be delayed?

The duration of flights in both directions between Europe and Asia and Australasia has increased due to the extra distance involved in avoiding Iran. The shortest flight time from London to Singapore — avoiding Ukrainian airspace — is about 13½ hours, but diverting south via the Arabian peninsula could push that to about 15 hours. Stops for refuelling can add further delays — Virgin’s VS354 from Heathrow to Mumbai was hit by a five-hour delay for refuelling in Istanbul last Saturday. But in most cases delays appear to be minimal.

Are all flights east affected?

Not necessarily. If you’re transiting through a Middle Eastern hub such as Dubai, Abu Dhabi or Doha your onward flights to Asia are unlikely to be affected by airspace restrictions over Iran, which lies to the north. But with so many other flights now flying via the Arabian peninsula or Central Asia, there’s a possibility that you may encounter minor delays as air traffic controllers cope with the congestion. Will that cause significant disruption? John Grant at the aviation analyst OAG doesn’t believe so. “It’s certainly going to make the space a bit busier but they can handle the volumes and hopefully this will only be a short-term issue.”

Will flight prices rise?

In the short term that’s unlikely, but if conflict in the Middle East escalates airlines will pass on the increased operating costs to passengers — and it’s not just a matter of the extra fuel burnt rerouting around Iran. Oil prices haven’t increased since the start of the Gaza war simply because production has not been affected, but if Israel targets Iranian infrastructure that could change.

What happens if I miss my connection?

If your flight originated in the UK or the EU, your airline is legally bound to offer assistance with accommodation, onward travel at the earliest opportunity — even if it’s with another airline — and, where appropriate, compensation for delays or denied boarding. For flights into the UK or EU, on airlines registered outside those jurisdictions, no such obligation applies, but in most cases the carriers will do their best to help. In some cases you’ll have to run to catch connections, and be aware that while you may make it on board, your luggage might not.

Can I cancel and get a refund?

In the absence of formal Foreign Office advice against travelling, normal booking conditions apply, so while you may cancel if you wish, you cannot expect a refund.

How will I know if my flight is affected?

Your airline will be in touch.

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