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Hospitality and Tourism Management Major

White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management

Consistently ranked as one of the leading hospitality and tourism management programs, both globally and nationally, Purdue’s hospitality and tourism management program will immerse you in the fast-paced hospitality industry and prepare you to work in a variety of management positions. Hospitality is internationally relevant and a powerful economic driver, and Purdue’s hospitality and tourism management major equips you with valuable skills to create memorable experiences for consumers.

Coursework is challenging and relevant to today’s workforce needs, and you’ll learn from faculty who bring years of industry experience into the classroom. To prepare you to be a well-rounded hospitality business professional, courses explore accounting, marketing, lodging, food service, tourism, human resource management, law and more. The major also offers a strong foundation of management classes. Additionally, the program’s hands-on learning experiences will prepare you to work in any facet of the industry, from food service to lodging to tourism and beyond. You’ll also participate in a 320-hour hospitality and tourism management paid internship that aligns with your professional career goals. 

Through a tremendous partnership with White Lodging — a relationship that is unique to Purdue — students are also provided with opportunities and support from a leading hospitality company that is second to none. The White Lodging LAUNCH Hospitality Immersion Program provides hospitality and tourism students the opportunity to work on campus at the Union Club Hotel , part of Marriott’s Autograph Collection of brands. These world-class facilities provide an exceptional learning laboratory for students, and is the only luxury student-run hotel of its kind.

Career Opportunities

Students who majored in hospitality and tourism management have a 98% job placement rate, finding successful careers at Amazon, Disney, Hilton Hotels and Resorts, Marriott International, White Lodging Services, and more. The following are notable career paths for hospitality and tourism management majors:

  • Account executive
  • Airline operations manager
  • Catering director
  • Convention/event planner
  • Corporate recruiter
  • Corporate travel manager
  • Country club manager
  • Director, convention and visitors bureaus
  • Entrepreneur
  • Events services manager
  • Event planner
  • Facilities manager (casino, healthcare, resort, sports venue, etc.)
  • Food and beverage director
  • Food service manager
  • Hotel general manager
  • Hotel operations director
  • Human resources recruiter
  • Marketing associate
  • Product/equipment supplier
  • Property manager
  • Reservations coordinator
  • Restaurant designer
  • Restaurant owner/manager
  • Revenue manager
  • Sales representative
  • Travel agency manager

Career Resources

  • The  HTM Career Center  provides career planning services and coordinates more than 700 interviews each year.
  • HTM Career Day  brings representatives from the industry to campus each fall for a career fair, keynote address and reception for employers and students.
  • The  Center for Career Opportunities offers additional career fairs and assistance.
  • The Certificate in Entrepreneurship and Innovation can complement your hospitality and tourism management degree without the need to take additional credits.

Learning Experiences

  • Connect all your hospitality and tourism management knowledge in the capstone course as you build your own hospitality business with a team of classmates.
  • Complete two mandatory  paid internships .
  • Immerse yourself in a world-class hotel learning experience right on campus at the Union Club Hotel when participating in White Lodging’s LAUNCH Hospitality Immersion Program . 
  • Train in the school’s two  restaurants : the John Purdue Room (fine dining) and the Boiler Bistro (quick service).
  • Complete an optional six-month paid internship at a Shangri-La Hotel in China, or  study abroad  at various destinations around the world.
  • Join  HTM student organizations that are mentored by our award-winning faculty, including the HTM Society, which organizes the annual  Black Tie Dinner fundraising event.
  • Enhance your plan of study by completing the event and meeting management minor or a certificate in the White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management.
  • Participate in research activities to explore of a variety of topics within hospitality and tourism management.

Program Quick Facts

Degree Type: Bachelor’s

Location: West Lafayette

Department/School: White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management

White Lodging logo

Concentrations

Environmental Sustainability

The optional environmental sustainability concentration examines issues related to sustainability in the hospitality and tourism industry. Courses cover sustainable tourism and responsible travel, environmental ethics, environmental policy and more.

Hospitality Facilities Design and Management

The optional hospitality facilities design and management concentration allows you to focus on the systems, technology and architectural components of the hospitality industry. Courses cover mechanical and electrical systems, technology systems, construction management, facility design, project management and more.

Marketing and Sales

The optional marketing and sales concentration is designed for individuals interested in the process of generating revenue for hospitality and tourism businesses. Courses cover public relations, advertising, relationship selling, marketing, consumer behavior and more.

The optional finance concentration allows you to gain in-depth knowledge of managing financial affairs and financial decision-making in the business world. Courses cover investment management, corporate finance, international finance and more.

“Growing up as a part of a military family, I have moved many times. When it came time to select a university, I was living in Germany and had no idea where I wanted to go, but I knew I wanted to become an event management professional. After doing my research, I chose Purdue because of its highly esteemed HTM program!” — Claire

Hometown:  Fayetteville, North Carolina Major:   Hospitality & Tourism Management   Why Purdue:  Growing up as a part of a military family, I have moved many times. When it came time to select a university, I was living in Germany and had no idea where I wanted to go, but I knew I wanted to become an event management professional. After doing my research, I chose Purdue because of its highly esteemed HTM program! Favorite Place at Purdue:  My favorite place at Purdue is either the Marriott atrium or Mackey Arena. So many fun memories in both of those locations! Advice for an Incoming Freshman:  Don’t be afraid to change! College is all about finally having the chance to become someone you’ve always wanted to be. Seek out exciting opportunities to learn and grow, and trust me, these four years go by so fast, and you don’t want to waste a minute of it! I’m the president of HTM Society’s   Black Tie Dinner , if you have questions about anything please contact  [email protected] . Instagram:  @purdueblacktie

Other Hospitality and Tourism Management Majors

Visit the Health Advisories website for the latest vaccination and mask information and to Report a Case.

SJSU is Open and Operational

Campus will be open January 22–26. Visit our FAQ to learn more .

Hospitality, Tourism and Event Management

Professor showing hospitality students how to examine wine

Cutting-Edge Curriculum and Exceptional Opportunities

If you're looking for an innovative, engaging, and multi-cultural-focused program that will open you up to opportunities all over the world, the HTEM program could be for you. Learn more about the Hospitality, Tourism and Event Management degree, what it entails, and how it will prepare you for an exciting career.

Hospitality students working together at a table

Why You Should Choose Hospitality, Tourism & Event Management

As soon as you step onto our welcoming and dynamic campus you'll see you've made the right choice. As a student in the HTEM program, you'll gain cutting-edge theoretical and practical skills, engaging field experience, and the ability to provide visionary leadership in diverse communities.

Hospitality Logo

The pineapple has enjoyed a rich and romantic heritage as a symbol of welcome, friendship, and hospitality. Pineapples were brought back from the West Indies by early European explorers during the seventeenth century. From that time on, the pineapple became the favored fruit of royalty and the elite. Today, it is globally recognized as a symbol of hospitality.

Quote from Jose Zarate, SJSU alumnus

Learn more about our innovative department, expert staff, cutting-edge curriculum, and how we will work together to help you achieve your career goals. 

Future Students

Get more information about the application process, tuition, and changing your major.

Student Resources

Get important information regarding advising, scholarships, and internships in addition to syllabi, graduation requirements, and more.

Events and Activities

Explore the fun and interesting events and activities put on by the HTEM department and its students!

Internships and Industry Partners

Take a look at the many opportunities available to connect and expand your skills. 

Pebble Beach SEMT

Our department has an ongoing partnership with Pebble Beach Resorts which provides our students with the invaluable opportunity to manage a team in the Hospitalities or On-Course Food and Beverage Operations departments. Learn more about how you can qualify and what to expect from this program. 

CUHK Business School

School of Hotel and Tourism Management

school of hotel & tourism management

Established in 1998 to address the complex requirements of the tourism industry in Hong Kong and Asia, the School of Hotel and Tourism Management (SHTM) produces entrepreneurs and leaders who can harness a profound understanding of international trends to bring innovation to the hospitality, tourism, and real estate industries. Our unique programme integrates a strategic business education with a focus on hospitality and real estate, providing an ideal balance between theory and practice.

Acting School Director Prof. Desmond Tsang / Prof. Lisa Wan

Contact Us 7/F, Cheng Yu Tung Building 12 Chak Cheung Street Shatin, N.T., Hong Kong

+852 3943 8593 / +852 3943 1644 +852 2603 7724 [email protected]

school of hotel & tourism management

Undergraduate Programmes

BBA in Hospitality and Real Estate

Emphasising both the asset and service elements of Hospitality and Real Estate, this programme integrates theory and practice to develop effective and visionary industry leaders.

school of hotel & tourism management

MPhil-PhD Programmes

MPhil-PhD in Business Administration

A programme that incorporates comprehensive research into Hong Kong’s leading growth industries of hospitality, tourism, real estate, finance, marketing and management.

school of hotel & tourism management

Master's Programmes

  • MSc in Real Estate

The only master’s degree in Asia that draws on multi-disciplinary research and teaching resources ranging from real estate, business to hospitality.

School of Hotel and Tourism Management in numbers

The School of Hotel and Tourism Management produces entrepreneurs and leaders who can harness a profound understanding of international trends to bring innovation to the hospitality, tourism, and real estate industries.

Academic Staff

  • Full-time Faculty
  • Adjunct/ Emeritus/ Visiting Faculty
  • Operations Management
  • Honorary Faculty
  • Business Economics
  • Management Information Systems
  • Fractional-time Faculty

Chan, Elisa Ka-yan(陳家欣)

Assistant Professor

Cheung, Gentiana(張貝)

Professional Consultant

Choi, Sungwoo(崔成宇)

Hu, maggie rong(胡榮), liusman, ervi(劉海慧).

Senior Lecturer

Marafa, Lawal Mohammed(馬路華)

Professor (by Courtesy), School of Hotel and Tourism Management

Tian, Jenny Jie(田潔)

Tieben, hendrik(田恆德), tsang, desmond(曾德銘).

Associate Professor

Wan, Lisa C.(尹振英)

Wong, nelson(黄志輝).

Professor of Practice in Real Estate

Yang, Liuming(楊柳明)

Yang, yang (zoe)(楊揚), abe, hirohide.

Adjunct Associate Professor

Angelini, Giovanni

Fung, kin-keung(馮建強), ho, stephen(何國祥), lau, anthony(劉鎮漢), lee, wilson(李寶臨), li, wyn(李永仁).

Adjunct Assistant Professor

Li, Yun-tai(李殷泰)

Ling, francis kwok-lung, lo, leo ming-yan(盧銘恩), lu, james(呂尚懷), noordzy, gert, tchou, larry(朱民康).

Adjunct Professor

Young, Stephen(楊蔚菁)

Zhou, tao(周濤), lee, kam-hon(李金漢).

Emeritus Professor of Marketing

  • Research Seminars

Past Seminars

  • Building Tall, Falling Short: An Empirical Assessment of Chinese Skyscrapers
  • Expected Return Shocks and Portfolio Rebalancing
  • The Effect of Disclosure: from Capital Markets to Households

Upcoming Seminars

No upcoming seminars – check back later!

School News 13 December 2023

CUHK Business School Students Shine at Cornell PropConnex International Real Estate Case Competition

School News 15 August 2023

2023 AsRES-GCREC Joint International Real Estate Conference Connects 520 Experts to Foster Exchange and Collaboration

Publications 03 July 2023

CUHK Business – July 2023

School News 13 April 2023

CUHK Business School Announces the Faculty Teaching Excellence Award 2021-22

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What to Know About Hospitality and Tourism Management Degree Programs

Hospitality management degrees are designed to train future leaders in the hospitality industry.

How to Study Hospitality Management

Businessman with just arrived a hotel room opening door.

(Getty Images)

Running a company in any segment of the hospitality industry requires not only financial and marketing prowess, but also an understanding of how to create an inviting environment for guests.

The art and science of hosting strangers is an essential skill for people working in many kinds of businesses, including airlines, casinos, cruise ships, festivals, hotels and restaurants.

Running a company in any segment of the hospitality industry requires not only financial and marketing prowess, but also an understanding of how to create an inviting environment for guests. Cultivating that marketable skill set is the goal of associate, bachelor's and graduate programs in hospitality management.

What a Hospitality Management Degree Is and What Classes It Requires

The goal of any course of study in hospitality management is to train people to create and maintain spaces where others will immediately feel at home.

“Understanding how to take care of the customer is a foundational aspect of the hospitality discipline,” Angela Ramsey, senior director of communication at the University of Nevada—Las Vegas William F. Harrah College of Hospitality, explained in an email.

Hospitality management degrees are, foremost, degrees in business, says Michael Sabitoni, chair of the food and beverage management department and the international travel and tourism studies department at Johnson & Wales University in Rhode Island. They include classes in accounting, finance, human resources, law and technology, he says.

However, unlike a general business degree, a hospitality degree typically includes specialized coursework focusing on the hospitality industry, such as classes on food service business operations, event management principles, and hotel and resort leadership, Sabitoni says. An overview class about tourism is also typically included in hospitality management programs, and industry internships are often mandatory, he adds.

Many hospitality degree programs require students to participate in experiential learning by helping to operate a student-run hotel or restaurant. They may also contain classes on:

  • Eco-tourism or sustainable travel
  • Global tourism and special considerations involved with international trips
  • Customer service protocols
  • Assessing the quality of guest experiences
  • Specific types of hospitality establishments, such as country clubs, golf courses, resorts, stadiums, timeshares or theme parks
  • Nuances involved in planning certain kinds of events, such as conventions or weddings
  • Concerns that face certain demographics of customers, including women and people of color
  • Various types of tourism, including business trips and visits to cultural destinations or historical sites

Top Undergraduate Schools With Hospitality Management Majors

Many U.S. colleges and universities allow undergraduates to major in hospitality management, including multiple nationally renowned academic institutions. Cornell University of New York, an Ivy League college, has a school devoted to hospitality.

Exceptional hospitality programs are often based in major metropolitan areas that attract significant tourism. For example, New York University and Boston University in Massachusetts offer a hospitality management degree.

How to Know if a Hospitality Management Degree Is Right for You

An interest in the food and beverage sector, a love for travel or an interest in entertaining people may lead someone to consider pursuing a degree in hospitality management. But prospective students should be aware that the hospitality sector has leadership roles for people with all kinds of interests and personalities.

Though some managerial positions in the hospitality industry are customer-facing jobs that require significant people skills, there are also back-of-the-house managerial jobs that concentrate on logistics, Sabitoni says.

Significant cultural awareness and strong communication abilities are essential in hospitality. Foreign language skills are also valuable but not mandatory, Sabitoni says.

What You Can Do With a Hospitality Management Degree

Hospitality programs are designed to train future leaders in the sector.

“It can include anything within the hospitality vertical, from hotel investment companies to real estate firms to our big brands which are the Marriotts, the Hiltons, the Four Seasons, to data analytics companies to Googles to Amazons,” says Kate Walsh, dean of the Peter and Stephanie Nolan School of Hotel Administration at Cornell. “Anything that touches hospitality as a part of their business product is something where our students get involved.”

Real estate investment firms often invest in hotel buildings, so people with degrees in hospitality management sometimes find jobs in the real estate sector, Walsh says. Alumni of hospitality management programs sometimes become management consultants who concentrate on assisting companies in the hospitality industry, she adds.

Executive and director roles in the industry typically require at least a bachelor's degree. Many high-level leadership positions at U.S. hospitality firms pay annual salaries above $70,000, according to an article published by Monster.com, a job website.

In 2020, graduates of Cornell's Nolan School had an average base salary of slightly over $69,000 and an average bonus of nearly $15,000, according to the school's employment report .

Considerations for Potential Hospitality Students

Aspiring hospitality managers should be aware of trends that may affect them when they enter the industry, experts say.

This sector has severe labor shortages at hotels and restaurants, many of which laid off workers due to pandemic-related safety measures and now have struggled to replace those workers even after raising wages.

Because of these staffing concerns, many hospitality companies have introduced initiatives to recruit and retain talented staff, improve working conditions, increase job satisfaction and reduce employee turnover, Walsh says.

When comparing hospitality programs, prospective students should investigate whether those programs include experiential learning opportunities, experts say, noting that hands-on projects are one of the best ways to gain hospitality skills. It’s also optimal if hospitality schools offer courses on design, which can inform aesthetic choices about how a hospitality venue looks, according to experts.

“I think the industry needs innovative thinkers," Walsh says. "They need people who think big culturally, who are comfortable with different modes of work, so it’s a great time to join the industry. The industry is trying to be extremely intentional in providing compelling career paths.”

Searching for a grad school? Get our  complete rankings of Best Graduate Schools.

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  • BS in Hospitality, Travel and Tourism Management

BS in Hotel and Tourism Management Student at Roman Colosseum

Bachelor of Science (BS) in Hospitality, Travel and Tourism Management

If you are considering a hospitality major as your undergraduate program of study, the BS in Hospitality, Travel and Tourism Management, offered by the Jonathan M. Tisch Center of Hospitality prepares students for careers in hospitality, travel and tourism, tourism experience management, hotel and resort management, and hotel real estate development. The curriculum provides you with flexibility to explore career options way beyond what a typical hospitality and tourism degree might offer. As a student enrolled in this program, you’ll benefit immensely from earning your degree at NYU , home to more than 50,000 students from around the globe, while launching your career in New York City—a location defined by its world-class hotels and tourist attractions.

Degree Advantage

  • Curriculum  prepares students for hospitality and tourism jobs around the world
  • Provides an NYU liberal arts education
  • Concentrations  in Event Management , Hotel Real Estate Finance and Development , Marketing and Analytics , Leadership and Management , Travel and Tourism Development , and Entrepreneurship
  • Internships at leading NYC hotels, restaurants, tourism bureaus, online travel agencies, and promotional companies
  • Study abroad opportunities  and industry site visits
  • New Hospitality Innovation Hub for students, start ups, and industry partners

VIEW FULL CURRICULUM AND DEGREE REQUIREMENTS >

Who should earn the bs in hospitality, travel and tourism management.

If you have a passion for travel, love to interact with people, and have an innate curiosity to learn about different cultures, this degree provides the knowledge and skills needed for a hospitality career. The diversity of the Tisch Center student body and faculty members promotes a worldview that will be critical for your success in a field that is more globally interconnected than ever before.

Degree Overview

Learn from a faculty of world-renowned experts.

Faculty members are respected experts in the hospitality, hotel management, and travel and tourism sectors who share their knowledge, insights, experiences, and connections. They work directly with you to ensure that you identify and pursue the professional path that best fits your career goals and objectives. Their support and deep dedication is what makes earning a degree from the Tisch Center an experience unlike all others.

Gain Invaluable Experience Through Study Abroad

Study abroad opportunities abound for BS in Hospitality, Travel and Tourism Management students through Global Field Intensives (GFIs). These travel experiences provide international business experience while attuning students to the cultural, socio-economic, and political forces that influence the international hospitality, and travel and tourism industries. Recent GFIs include trips to: Abu Dhabi, Dubai, Prague, and Berlin.

Benefit from Unsurpassed Networking Opportunities

The BS in Hospitality, Travel and Tourism Management provides unsurpassed networking opportunities through the annual  NYU International Hospitality Industry Investment Conference , chaired by  Jonathan M. Tisch , chairman and CEO of Loews Hotels and Co. (left); the Grossinger-Bergman Distinguished Lecturer Series, which features hospitality leaders such as  David Marriott ; and fireside chats with the likes of famed chefs and restaurateurs  Daniel Boulud  and  Danny Meyer .

Internships and Job Opportunities

Through the Tisch Center of Hospitality and the NYU Wasserman Center for Career Development at NYU SPS, hospitality, travel and tourism management majors have the opportunity to complete a wide range of hospitality, and travel and tourism internships that provide the hands-on experience needed to accelerate their careers. Many of these internships evolve into permanent hospitality and tourism jobs. Our graduates go on to careers at top hotel chains, boutique hotels, travel organizations, tourism bureaus, media companies, restaurants, and food and beverage companies including:

  • Estee Lauder Companies
  • Four Seasons Hotels and Resorts
  • Loews Hotels
  • Marriott International
  • The Standard Hotels
  • Walt Disney World

FREQUENTLY ASKED QUESTIONS

How does this degree differ from a hospitality management degree.

The BS in Hospitality, Travel and Tourism Management differs from a hospitality management degree in its holistic approach to the hospitality, travel, and tourism sectors. While traditional undergraduate hospitality management degrees focus on hotels and restaurants, you will have the opportunity in this degree to also explore subjects like destination marketing, tourism development, and event management.

Will this degree prepare me for hotel management jobs?

The BS in Hospitality, Travel and Tourism Management will prepare you for a range of hotel industry jobs and career paths. You will have the opportunity to specialize in your field of interest, including hotel or tourism operations, sales and marketing, revenue management or hotel development. Our students secure internships and work at large multinational hotel chains as well as independent boutique hotels.

Is tourism management a growing field?

Tourism management offers a broad range of career options for those who are interested in pursuing tourism jobs. The tourism sector has experienced incredible growth in the past decades. with 1.8 billion tourists—just over one in five persons in the world—traveling around the globe by 2030 (UNWTO). The BS in Hospitality, Travel and Tourism Management provides students with the opportunity to secure internships at a broad range of tourism destinations including Walt Disney World.

Can an undergraduate hotel management degree help my career?

An undergraduate hotel management degree can help your career, because it will provide you with a wealth of business skills and the networking opportunities that can lead to a wide variety of hotel management jobs. The hospitality sector is vast and offers a wealth of career choices, but even if you decide to switch career paths, the business foundation you acquire will allow you to pursue a career in a variety of other professional sectors. In addition, earning an undergraduate degree at NYU will open the doors to job opportunities in New York City and around the world.

What are the advantages of earning a hospitality management degree in New York City?

The advantage of earning your hospitality management degree in New York City is that you will be studying in the hospitality capital of the world. New York City is home to top hotels, the finest restaurants, major tourist attractions and thousands of world-famous events. The City will become your professional base for exploring your interests in hospitality, travel and tourism management and for gaining the experience you need to secure a job in this growing field.

University of South Florida

Muma College of Business

School of Hospitality and Tourism Management

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Three students stand behind the front desk of a hotel. The first student is on the phone, the second student is talking to a customer off camera and the third student smiles at her computer.

Expanding programming to help meet industry demands

The University of South Florida Muma College of Business is in the process of adapting its School of Hospitality and Tourism Management to create a talent pipeline and keep pace with pandemic-era trends that have changed the industry.

Learn More 

The disabled traveller market represents billions in untapped revenue - BBC

Wednesday, January 17, 2024

USF hospitality students assess Busch Gardens guest experience

Tuesday, December 12, 2023

Two USF faculty named Highly Cited Researchers

Tuesday, December 5, 2023

Delicious Events

The School of Hospitality and Tourism Management regularly invites the community to experience the creative excellence of faculty, staff and students.In the spring of 2024, the Food Sustainability Student Challenge will be launched with Aramark. The competition is open to all USF students and cash prizes will be given. 

  • Bulls Bistro
  • HospitaBull
  • Food Sustainability Student Challenge

The School of Hospitality & Tourism Management at the University of South Florida provides quality education in hospitality management by creating an intellectual, collaborative, ethical and inclusive environment for students, faculty, industry and the community to produce innovative educational, leadership and research opportunities.

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School of Hotel, Restaurant and Tourism Management

Welcome to the School of Hotel, Restaurant and Tourism Management where we prepare students for management positions in the rapidly growing hospitality and tourism industry. With an academic background tailored to meet industry needs, HRTM students leave campus ready to succeed in the world's greatest industry.

School of Hotel, Restaurant and Tourism Management Gerald Thomas Hall, Rm 138 PO Box 30003, MSC 3HRTM Las Cruces, NM 88003 Phone: 575-646-7324 Fax: 575-646-8100 Email: [email protected] URL: https://hrtm.nmsu.edu/

Learn more about HRTM

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Hospitality Management Cornell Certificate Program

Overview and courses.

A career in hospitality management means that you are involved in every aspect of your property’s many moving parts. From the front of the house to the back, you need a firm grasp on finance, marketing, and managing employees to succeed. Build your credibility and learn how to manage a world-class operation with a foundation in essential industry best practices and skills.

By taking this certificate program, you will learn how to improve in your role as hospitality manager by developing strategies that can be applied to your teams in the workplace. This program covers a wide range of content, from building a loyal guest base to finances to team building, giving you a set of skills needed to be successful in a management role. Knowing how to handle multiple facets of the hospitality industry will help you manage your organization to its fullest potential as well.

Whether you are a manager currently, positioning yourself for a management position, or have recently been promoted, make your mark today by learning from experts in the School of Hotel Administration at Cornell University, one of the world’s most prestigious hospitality schools. You can finish all of the courses in this program and earn your certificate in as little as three months, spending about three to five hours per week.

This program includes a year of free access to the Hospitality and the Marketing Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the marketing and hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

For the best experience in this program it is recommended to take these courses in the order that they appear.

Course list

Understanding financial statements.

Every property's finance function keeps detailed records of the daily transactions involved in the running the organization. Periodically, they create reports that allow management, stakeholders and regulating authorities to have insight into the financial health of the organization. As a manager, you need to understand both the metrics that are reported in income statement, balance sheets, and cash flow statements, and how they relate to each other. You also need to understand how comparing numbers across your company, the industry, and from year to year, can help you assess the overall financial performance of the firm.

The in-depth review of sample case studies in this course will provide you with the tools you need to examine your own property's reports. As you make budgeting and investment decisions, your knowledge of how vital financial markers indicate relative health in the organization will help drive initiatives to meet your company's financial goals.

Building High-Performing Teams

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, PhD, of Cornell University's School of Hotel Administration, you will learn how to enable a team to take ownership of its own success and shift leadership roles as the team assumes greater responsibility. 

Using tools provided in this course, you will explore best practices in leading teams, assess case studies, and examine functional conflict. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.

Services Marketing Planning and Management

Services marketing is often viewed in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that support broader marketing decisions.

Authored by Robert Kwortnik from Cornell University's School of Hotel Administration, this course will teach you how to review the way marketing works in your organization and how to create and apply a services marketing process.

Pricing and Revenue Management Essentials

Have you traveled recently? More than likely, you used the internet to search for the “best” price in whatever way you might define that: a combination of room, car rental, and airline seat class prices; discounts; travel dates; length of stay; and so on. Conversely, as a decision maker in the hospitality industry, you cannot escape the influence of search engines, online travel agents, and social media on how you price your product. In this course, you will explore various revenue management, pricing, and internet marketing strategies and tactics that can enable you to maximize revenue at your firm.

Revenue management is about rejecting current opportunities for potential future opportunities while maximizing profit. Pricing has also become an increasingly important mechanism in a firm's profits. In this course, you will begin by examining how to incorporate uncertainty in setting prices along with the trade-offs between demand and price. Calculating breakeven rates will assist you in determining where to set prices.

Your customers have varying appetites for risk; in hospitality, this entails whether they will book now or wait for a lower price. How your competitors react to price changes you make will impact your revenue as well, and you will explore a model for framing these interactions.

Finally, you can optimize your position on internet search results and increase conversions by applying the search engine optimization strategies that you will explore in this course. These strategies can increase your visibility to target customers.

This course includes a pricing simulation game, where you will first compete against the computer to set prices competitively, then you will play the game with your peers. We recommend that you start the game immediately to ensure that you have enough time to experience (and enjoy!) the game in the final module.

Building Guest Loyalty

Loyal repeat customers are key to the success of any food and beverage operation. They represent recurring revenue and are a great source for feedback and gauging customer sentiment. They can also be your greatest evangelists, recommending you to friends and colleagues, even giving favorable online reviews.

Through careful design, meticulous attention to service processes, and a way to gauge customer sentiment, you can play to your team's strengths and identify opportunities for improving the guest experience to grow your business.

Introduction to Hotel Operations

Running a successful hotel today is a highly collaborative process involving many roles.

This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. During the guests' experience, managers and staff will learn how to engage with guests to win and maintain their loyalty.

Professor Reneta McCarthy brings first-hand knowledge of hotel operations to this course, providing insights and guidelines that will give participants a good understanding of the inner workings of today's hotels.

Leadership Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Leadership Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium in which we’ll discuss the ways that leaders across industries have continued engaging their teams over the past two years while pivoting in strategic ways. You will support your coursework by applying your knowledge and experiences to relevant topics for leaders. Throughout this Symposium, you will examine different areas of leadership, including innovation, strategy, and engagement. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from various industries.

Upcoming Symposium: February 6-8, 2024 from 11am – 1pm ET

  • Addressing Barriers to Performance
  • Shifting Perspective to Reframe Decisions
  • The Business Impact of Global Issues

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

Hospitality Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Hospitality Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll discuss how both day-to-day operations and strategic goal setting in the hospitality sector have rapidly evolved over the past two years, opening up new space for real-time conversations about the future of the industry. You will support your coursework by applying your knowledge and experiences to various areas of the industry, examining the innovations and accommodations you have all had to make throughout the COVID-19 pandemic and strategizing on future directions. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: December 12 – 14th, 2023 from 11-1pm ET

  • AI and the Future of Work in Hospitality
  • Exploring Restaurant Promotions to Drive Revenue
  • Creating a Shared Vision of Excellent Service

Marketing Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Marketing Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll share experiences from across the industry, inspiring real-time conversations about best practices, innovation, and the future of marketing work. You will support your coursework by applying your knowledge and experiences to some of the most pressing topics and trends in the marketing field. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: April 9th – 11th, 2024

  • Tuesday, April 9, 2024 11AM – 1PM ET
  • Wednesday, April 10, 2024 11AM – 1PM ET
  • Thursday, April 11, 2024 11AM – 1PM ET

How It Works

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Faculty Authors

Kate Walsh

  • Certificates Authored

Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.

Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.

Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.

Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.

Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.

  • Professional Development Program
  • General Managers Program
  • Hospitality Strategy
  • Hospitality Leadership
  • Management 360
  • Hospitality Management 360
  • Performance Leadership

Hospitality Management

  • Executive Leadership
  • Change Management
  • Leadership Essentials
  • Executive Healthcare Leadership

Steven Carvell

Steven Carvell joined the Cornell University School of Hotel Administration’s finance faculty in 1986 and is currently a Professor of Finance in the SC Johnson College of Business. Over the past 33 years, he has taught undergraduate and graduate courses such as Advanced Corporate Finance, Capital Budgeting, Financial Strategy, and Investments. Dr, Carvell has also been an active teacher in executive education since 1990, working with almost every major domestic and international hotel company to create custom courses for hotel executives with companies like Hilton, Marriott, InterContinental Hotel Group, Taj Hotels, Jumeirah, Accor, Sol Melia, Le Meridien, Shangri La, and Peninsula. Dr. Carvell has also authored eight distance-learning courses through eCornell that are among the most widely demanded courses offered. He has held academic leadership positions at the School of Hotel Administration since 1999, serving as the Associate Dean for Academic Affairs from 2007 to 2016 and the Academic Director of the Pillsbury Institute for Entrepreneurship from 2013 to 2016

Dr. Carvell has published numerous articles in academic and professional journals, including the Financial Analysts Journal, Journal of Portfolio Management, the Harvard Business Review, and the Cornell Quarterly, and he is the co-author of “In the Shadows of Wall Street.” His work has been featured in the Wall Street Journal, The New York Times, Forbes, Fortune, Institutional Investor, Financial World, and Leaders. Dr. Carvell has recently finished a major project designed to identify the determinants of hotel demand for U.S. hotels and another on economic and capital market antecedents of venture capital commitments. He is currently working on a project to disaggregate hotel room rates within urban markets and another to determine the risk-return characteristics of hotel room rates in major U.S. markets. Dr. Carvell is also involved with evaluating the effectiveness of hotel company business strategies using strategic benchmarking and economic value-added analysis.

Dr. Carvell has worked for professional money managers in the area of applied strategy in the equity market and served as a consultant to the Presidential Commission on the 1987 stock market crash. His consulting interests include valuation and risk analysis in feasibility studies, hotel debt capacity, strategic benchmarking, and corporate and financial strategy.

  • Revenue Management 360
  • Financial Management

Scott Gibson

Scott Gibson is the J.E. Zollinger Professor of Finance at the College of William and Mary Mason School of Business. His current research interests include optimal financing strategies for hospitality firms and the effect of institutional investor trading behavior on securities prices. His research has appeared in hospitality-focused journals including the  Cornell Hotel and Restaurant Administration Quarterly ,  Journal of Hospitality Financial Management , the  Cornell Hospitality Report  and top finance journals including the  Journal of Financial Economics ,  Review of Financial Studies ,  Journal of Financial and Quantitative Analysis ,  Journal of Financial Intermediation ,  International Review of Finance ,  Journal of Portfolio Management , and  Journal of Financial Services Research .

His research has also been featured widely in the financial press, including articles in the  Wall Street Journal ,  Financial Times ,  New York Times ,  Barron’s ,  Business Week ,  Bloomberg ,  Financial Advisor , and  Institutional Investor .

Before returning to his alma mater Boston College where he received a Ph.D. in Finance, Professor Gibson worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank. Lecturing about corporate finance and the creation of shareholder value, he has received numerous teaching awards at the undergraduate, graduate, and executive levels. He has also been named as an outstanding faculty member in  Business Week ’s Guide to the Best Business Schools. Professor Gibson currently serves as an editorial board member of the Cornell Hospitality Quarterly (CQ).

Sheryl Kimes

Sheryl E. Kimes is an emeritus Professor of Operations Management at Cornell University’s Nolan School of Hotel Administration. From 2005 to 2006, she served as interim dean of the school, and from 2001 to 2005, she served as the school’s Richard and Monene P. Bradley Director of Graduate Studies. Dr. Kimes specializes in revenue management, restaurant revenue management, and service operations management. She has been named the school’s graduate teacher of the year three times and was awarded a Menschel Distinguished Teaching Fellowship by Cornell University in 2014.

Dr. Kimes’s research interests revolve around revenue management in the restaurant, hotel, and golf industries. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly. She was awarded the CHR Award for Industry Relevance in 2010, 2012, and 2014, and she was given a lifetime achievement award by the Production and Operations Management Society in 2010. In addition, Dr. Kimes was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017.

Dr. Kimes has served as a consultant to many hospitality enterprises around the world, including Chevy’s Fresh Mex Restaurants, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific, and Troon Golf. She earned her doctorate in Operations Management in 1987 from the University of Texas at Austin.

  • Hotel Revenue Management
  • Hospitality Digital Marketing
  • Restaurant Revenue Management

Rob Kwortnik

Rob Kwortnik, Associate Professor of Services Marketing, joined Cornell’s faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a B.A. in Journalism from Temple and an MBA from California State University, Northridge. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored eight times as a Teacher of the Year by students at the School of Hotel Administration. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.

  • Digital Marketing 360
  • Social Media Marketing
  • Integrated Marketing 360
  • Strategic Hospitality Marketing

Alex Susskind

Alex Susskind is a Professor of Food and Beverage Management and is currently serving as the Associate Dean for Academic Affairs. Professor Susskind earned his Ph.D. in Communication from Michigan State University with a specialization in organizational communication and his MBA with a concentration in personnel and human relations. He earned his undergraduate degree at Purdue University in Restaurant, Hotel, and Institutional Management and is also a trained chef with a degree in Culinary Arts from The Culinary Institute of America in Hyde Park, New York. Prior to starting his career in academia, Professor Susskind was a chef and restaurant operator for both independent and multi-unit restaurant companies in the Northeastern and Southeastern United States.

  • Senior Living Management
  • Food and Beverage Management

Cheryl Stanley

Cheryl Stanley is a Senior Lecturer in food and beverage management at the Nolan School of Hotel Administration, Cornell University. She has been involved with food since the age of ten, when she started her own chocolate business, Cheryl’s Chocolates. Following her interest in food, Ms Stanley attended the School of Hotel Administration and graduated in 2000.

While at Cornell, Ms. Stanley discovered her passion for beverages through the courses “Introduction to Wines,” “Food and Wine Pairing,” and “Beverage Management.” Upon graduation, she continued this enthusiasm for beverages and food service in both hotel and restaurant operations on the West Coast, where she worked for the Four Seasons Hotel in Newport Beach and the Wine Cask in Santa Barbara.

Continuing her entrepreneurial journey, Ms. Stanley started her own restaurant consulting company specializing in beverages and service in 2008. During this time, she was also presented an opportunity to become an adjunct instructor at the Culinary Institute of America (CIA), where she taught courses that included gastronomy, food, wine, and (agri)culture. Falling in love with teaching, Ms. Stanley decided to pursue her Master’s degree in hospitality and retail management from Texas Tech University. Heading back north, she returned to CIA prior to joining the food and beverage operations area back at her alma mater.

Ms. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wines,” “Catering and Special Events,” and “Beverage Management.” She combines theoretical education with practical operational applications.

Certified through multiple wine organizations, Ms. Stanley has conducted research on beverage costing in hotels, bars, and restaurants, as well as hospitality education, and she has presented at beverage-related conferences. In 2015, she was awarded the Ted Teng ’79 Dean’s Teaching Excellence Award. Ms. Stanley is a member of the Society of Wine Educators and the United States Bartenders’ Guild. She is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team, which has won first place at multiple international wine competitions. In 2017, Ms. Stanley was selected as one of Wine Enthusiast Magazine’s 40 Under 40 Tastemakers.

  • Wines of Germany and Austria
  • Wines of the World
  • Wines of Spain and Portugal
  • Wines of the Southern Hemisphere
  • Wines of Italy
  • Wines of France
  • Wines of California, the Pacific Northwest, and New York

Reneta McCarthy

Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.

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Key Course Takeaways

  • Describe hotel revenue management and its benefits
  • Assess the role of marketing in your organization
  • Understand principles of financial statements
  • Identify online sources of financial information
  • Create strategies to develop a high-functioning team
  • Identify service recovery strategies that satisfy guests and prevent problems from occurring again
  • Estimate the marginal value of capacity and plan allocations
  • Evaluate competitive responses to pricing actions
  • Simulate how consumers find prices

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Download a Brochure

school of hotel & tourism management

What You'll Earn

  • Hospitality Management Certificate from Cornell Hotel School
  • 60 Professional Development Hours (6 CEUs)
  • 17 Professional Development Units (PDUs) toward PMI recertification
  • 20 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
  • 20 Credit hours towards HRCI recertification

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Who should enroll.

  • Hospitality professionals working in every function of their organization
  • Professionals looking to move into a hospitality management position

school of hotel & tourism management

“In my 20 years of experience as a hotel manager, I’ve completed my share of various training programs — but the experience at eCornell is FANTASTIC. Totally recommend.”

“great program and great resume booster. this certificate is easy to follow yet challenges you enough to make you think outside of your “expertise.””, “an easy and efficient way to update knowledge and get feedback from students all over the world. ecornell brings professionals from all over the world closer.”, “after completing the certificate, i helped my company make changes to increase profitability. i am proud when people ask me where i earned my certificate and i can say cornell university school of hotel administration. thank you, ecornell”, “i have been linked to senior management in hotels and restaurants for more than 20 years and the training received at cornell has provided me with a collection of very valuable tools for professional growth.”.

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Lester E. Kabacoff School of Hotel, restaurant and tourism administration

Our school offers one of the best known Bachelors and Masters Degrees in Hotel, Restaurant, and Tourism Management. Our exceptional master’s degree program is the only one in the state of Louisiana.

Hotel, Restaurant and Tourism Administration

About the School

With our Bachelor of Science in Hotel, Restaurant, and Tourism Administration , the Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration offers a premiere undergraduate hospitality management education. 

Our exceptional  Master of Science in Hospitality and Tourism Management on campus in New Orleans is the only one in the state of Louisiana and famous across the US.

Our industry-leading  Executive Master of Science in Hospitality and Tourism Management is availabe online and tailor-made to your busy schedule with a wide range of scholarships and industry certificates available. It is one of the first programs if its kind in the country.

HRT

The size of this burgeoning industry opens graduates of the school to a wide variety of positions and career choices that includes hotels, restaurants, country clubs, convention centers, managed services, cruise lines, casinos, and resorts.

The biggest advantage of the Kabacoff School is its location in the "living laboratory" of tourism, the City of New Orleans. Most major hotel chains are represented in the city and the metro area offers a wide variety of opportunities in hotels, restaurants, food-service companies, private clubs, tour companies, and convention service companies.

Students take classes in the foundations of the hospitality and tourism business including hospitality operations, marketing, law, cost control, and revenue management. In addition, students take specialized classes in tourism, meetings, conventions and event planning, food and beverage management, and hotel operations management. Students will be able to emerge into real-life industry during our work experience requirement of 600 hours as part of the undergraduate degree.

The exceptional master’s degree program is the only one in the state of Louisiana and ranges from 12 to 18 months.

  • BS | Hotel, Restaurant, and Tourism Administration
  • MS | Hospitality and Tourism Management  (On-Campus)
  • Executive MS | Hospitality and Tourism Management (Online)
  • Undergraduate Counseling
  • Internships
  • Career Coaching
  • COBA Student Organizations
  • The only Master's degree in Hospitality and Tourism Management in the state of Louisiana.
  • Accredited by AACSB.
  • 90% of all of our students hold full or part-time jobs that are directly related to their profession.
  • Our faculty has significant industry experience including hotel GMs, division vice president, entrepreneurs, and others.

School of Hotel & Tourism Management

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Taught Postgraduate Programmes

  • Research Postgraduate Programme
  • Mainland China Programmes
  • Subject Syllabi
  • Academic Staff
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Experience and Opportunities

  • Academic Advising for degree students
  • Academic Achievement Award
  • Career Services
  • Work-Integrated Education
  • International Student Exchange
  • Club Managers' Association SHTM Student Chapter
  • ESD HK SHTM Student Chapter
  • HFTP HK SHTM Student Chapter
  • Institute of Hospitality Hong Kong Student Chapter
  • PATA Hong Kong SHTM Student Chapter
  • SHTM Event Society
  • SHTM Students' Association
  • The Bacchus : SHTM Wine Society
  • SHTM Mentorship Programme
  • Scholarships

Research and Consultancies

  • Hospitality and Tourism Research Centre
  • SHTM+ICON Consultancy
  • Tomorrow's Guestrooms
  • Research Horizons

Industry and Alumni

  • Executive Development Programme
  • Hong Kong PolyU Winter School
  • SHTM Alumni Association
  • Outstanding Alumni Award of PolyU SHTM

News and Events

  • Horizons Magazine
  • SHTM Update
  • Photo Gallery
  • Video Gallery
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  • World-class Hotel and Tourism School
  • Mr and Mrs Chan Chak Fu Building
  • Tan Siu Lin Innovation Hub
  • Student Hub
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  • Bistro 1979
  • Vinoteca Lab
  • The Food and Wine Academy

Recognising the global nature of the hospitality, tourism and convention industry, our academic programmes have an international focus while recognising the Asian context.

Doctor of Hotel and Tourism Management (D.HTM)

Designed for the next generation of education and industry leaders who wish to advance their careers by completing a professional doctorate that focuses on innovation, creativity and the enhancement of research abilities.

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MSc Scheme in Hospitality and Tourism Management

Our internationally recognised Master’s degrees are offered to those who want to extend the frontiers of their knowledge and fast-track their careers.

  • Master of Science (MSc)/Postgraduate Diploma (PgD) in Innovation and Entrepreneurship in Hospitality
  • MSc/PgD in International Hospitality Management
  • MSc/PgD in International Tourism and Convention Management
  • MSc/PgD in International Wine Management
  • MSc/PgD in Luxury Experiences Management

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MSc in Global Hospitality Business

Offered by three leading hospitality institutions in the world, this tripartite programme allows students to spend one semester each in Europe, Asia and North America to gain an in-depth understanding of these three distinct markets and access to three strong alumni networks.

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Online Programmes

MSc in Hospitality Business Innovation

  • MicroMasters in International Hospitality Management

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Meet Your Professors

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Dean Kaye Chon

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Dr Sebastian Filep

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Dr Michael Lin

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Dr Deniz Kucukusta

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Dr Daniel Leung

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Dr Pearl Lin

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"A very unique strength of this program is that faculty members are world-class experts, yet very friendly, humble and always there for us D.HTM cohorts, with a strong understanding of the “Asian Paradigm” and world hospitality and tourism phenomena. I consider myself quite fortunate that I made D.HTM as part of my doctoral degree journey."

Mr Proychai KLAKAYAN

Doctor of Hotel and Tourism Management

Khoi Yan Phon_168x256

"This programme has granted me with first-hand exposure to the latest industry trends of buoyant markets across Europe, Asia, and North America – shaping my regional awareness and perspectives as a global hospitality manager. From stimulating academic projects to insightful field trips, it is undeniably a once-in-a-lifetime window for students to enrich their professional journey in the hospitality industry."

Ms Khoi Yan PHON

Lena Bresean

"Aside from being the gateway to Mainland China, I always perceived Hong Kong to be offering Asia’s most innovative and diverse hotel market, particularly in the luxury segment. Hong Kong is a melting pot that exposes you to both Asian and Western cultures. So seize this opportunity and experience Hong Kong and the SHTM’s programmes yourselves."

Ms Lena BRESEAN

MSc in International Hospitality Management

Jessica Dong_168x256

"Studying at the SHTM is my best decision ever! We are offered the chance to network with guest speakers from top hotels worldwide. Learning practical skills and Working with brilliant, innovative classmates to solve real-world hospitality challenges impressed me with different perspectives every day. I am amazed by the free, fully-immerse learning experience here at the SHTM."

Ms Jessica DONG

MSc in International Tourism and Convention Management

Jose Luis LUCAS BAPTISTA DINIZ

"Coming from F&B background, I wanted to enhance my management skills, so a Master of Science in International Wine Management was my first choice. I appreciate the programme's focus and the fact that subjects are in trend with the reality of the wine market, allowing me to interact with the wine business community and gain insight into real wine business problems and solutions."

Mr Jose Luis LUCAS BAPTISTA DINIZ

MSc in International Wine Management

Azia_168x256

"I am thrilled to have the opportunity to pursue my education while continuing to work on my career . The part-time, flexible mode of study offered by the highly regarded hospitality programme at PolyU has enable me to seamlessly blend my studies into my life. This has been the chance of a lifetime and I am now closer to achieving my goal of becoming a teacher in the future."

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school of hotel & tourism management

  • Trends in Education

2020 Compilation: Best Hotel Management School Rankings

2020 Compilation: Best Hotel Management School Rankings: Discover which school made it to the top 5 in all rankings.

March 04, 2020 •

3 min reading

There are a myriad of factors to consider when determining where to get your degree in Hospitality Management. When you first begin your search, it can be overwhelming as there are many schools across the globe that offer education for the hospitality industry.

As a result, it can be helpful to begin your search by seeing how the hospitality departments and programs at different colleges and universities rank against one another.

What are best universities for hospitality and tourism management in the world?

There are several organizations that provide annual rankings of international hospitality and tourism degree programs. Each organization uses a slightly different methodology to determine their rankings, based on what they believe contributes to quality education in hospitality.

We've compiled the top five rankings from different organizations, along with information on their individual methodology, to make it easy to see where a degree in hospitality from EHL - École hôtelière de Lausanne ranks globally.

QS world university rankings 2020

QS Top Universities ranks a variety of programs by subject using the same four metrics. While academic and employer reputation are metrics commonly used by other organization, QS Top Universities is the only organization to assess the number of research papers authored by department faculty members that have been cited in other publications. The fourth metric used by QS, the H-Index, measures the productivity and impact of faculty members within the industry based on academic citations. These metrics are:

  • Academic reputation
  • Employer reputation
  • Research citations by paper

What are the top hospitality and leisure management schools in the world?

  • EHL - Ecole hôtelière de Lausanne
  • University of Nevada - Las Vegas (UNLV)
  • Glion Institute of Higher Education
  • Les Roches Global Hospitality Education
  • Swiss Hotel Management School

CEO World Magazine, 2020

CEOWORLD evaluates schools and programs based on seven metrics that assess the reputation of the school as well as the quality of education provided. The data they use comes from public available sources, as well as their own research and surveys of graduates, recruiters, employers and other industry professionals. Each metric is weighted by a percentage and the overall score (100%) is the sum of the following metrics:

  • Perceived global brands influence (20%)
  • Recruiters responses (20%)
  • Academic reputation (20%)
  • Admission eligibility (10%)
  • Specialization (10%)
  • Job placement (10%)
  • Employers' feedback (10%)

What are the best hospitality and hotel management schools in the world?

  • William F. Harrah College of Hospitality, Las Vegas.
  • School of Hotel Administration at Cornell University, New York.
  • Rosen College of Hospitality Management at the University of Central Florida.
  • School of Hospitality Business at Michigan State University.

Educations.com 2019

The major educational website Educations.com ranks universities based on a variety of qualitative factors:

  • The percentage of international students enrolled in the university.
  • The services provided to students before, during and after their studies (internship availability and extra-curricular).
  • The global and national rankings of the university.
  • The popularity of the study abroad destination.
  • The openness of the host-country to international students (ease of application to student visas).
  • The student reviews as well as private evaluations emailed to educations.com
  • The employment percentage of international students after graduation.
  • The importance placed on programs to prepare students for an increasingly changing world.

What are the top 5 universities to study hotel management?

  • Cornell University
  • University of Central Florida (UCF)
  • Oxford Brookes

The ranking methodologies vary, but EHL is the only university present in the top 5 across all rankings.

Bachelor in International Hospitality Management  See business through customers’ eyes. Enter the job market with a leader’s  perspective.  Discover how we train our students to put customers first.  Discover

Why is EHL among the top hospitality schools in the world?

Here are some of the reasons why all the major ranking systems giving EHL top honors:

  • EHL's strong academic curriculum coupled with real-life practical education creates versatile hospitality professionals - the secret sauce to a long-lasting career in hospitality.
  • EHL's reputation for excellence means graduates receive fast placement in top-tier positions.
  • EHL combines a truly international outlook, (over 100 nationalities on campus), with the strong traditions of Swiss hospitality.
  • EHL collaborates with its extensive industry network to invent the future of hospitality.

EHL Insights

Keep reading

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Hospitality and Real Estate Management Programs

The cornell nolan school’s premier hospitality management degree programs.

Benefit from the best hospitality education you can get, at the only hospitality management program in the Ivy League. Our educational approach to the business of hospitality prepares you for success in your business, leadership, or entrepreneurial career.

aacsb accredited

At Cornell, our unique, innovative, AACSB-accredited hospitality management degree programs blend cutting-edge instruction with hands-on experiential learning. Our award-winning faculty are research pioneers, industry experts, and outstanding educators who put their students’ success first. At the Cornell Peter and Stephanie Nolan School of Hotel Administration, you’ll find an exceptional student experience and a welcoming Hotelie community you’ll love.

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Undergraduate Hospitality Management Program

A strong business foundation focused on service.

The Nolan School’s Bachelor of Science degree in hotel administration offers a variety of hospitality management courses for undergraduates including marketing, finance, real estate, operations, and more. Our AACSB-accredited business degree is your entrée into the world’s most exciting industry and a rewarding, rich career.

Graduate Hospitality Management Programs

Advanced degrees for your business or research career

Our powerful hospitality management graduate programs help you harness your innovative spirit, problem-solving skills, and passion for service, whether you aspire to industry or thought leadership. Find the perfect hospitality management master’s or doctoral program for your career path.

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Master of Management in Hospitality

In only 12 months, earn a graduate degree that prepares you to be a leading force in the industry. Choose an MMH degree specialization in service marketing, operations and analytics, entrepreneurship, food and beverage management, or self-directed study. Self-directed studies may include revenue management, digital marketing, restaurant entrepreneurship, or wine marketing and distribution.

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Executive Master of Management in Hospitality

The 20-month Executive Master of Management in Hospitality program empowers hospitality professionals to earn their master’s degree primarily online without pausing their careers. The program includes virtual events and two in-person residencies to enable students to collaborate with each other and faculty members.

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  • Baker Program in Real Estate

Immerse yourself in real estate with our two-year, comprehensive, and multidisciplinary experience within the Paul Rubacha Department of Real Estate . This program features specialized concentrations, treks, internships, and networking—and enjoy endless opportunities to launch your career.

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Master of Science & PhD in Hotel Administration

If you aspire to a career in teaching and conducting groundbreaking research in hospitality management, our highly competitive MS and PhD are for you. Gain broad-based industry knowledge, research proficiency, and teaching skills to thrive in academia.

Executive Education Programs

Take your career to the next level with the Nolan School’s accredited programs

Experience Cornell excellence, designed for the global hospitality professional and focused on your individual or organizational requirements. Choose classroom, online, and custom programs formulated with flexibility and the working professional’s schedule in mind.

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  • Online Learning

Enjoy the flexible, results-focused virtual learning of eCornell, tailored to the schedule and requirements of working professionals. Learn at your own pace while working with classmates all over the globe, building your network, and gaining valuable education and skills to succeed in hospitality.

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  • Custom Programs

We work with you to tailor our hospitality content to your organization’s specific requirements. Study on the beautiful Cornell campus, have our faculty teach at your offices, or enjoy online learning content customized for you.

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Certificate Programs

The Nolan School offers certificates in hospitality management, hospitality leadership, digital marketing, financial management, hospitality labor and employment law, wines, and many more. Explore our rich selection of certificate programs to add to your industry knowledge and expertise.

Choose Your Nolan School Program and Apply

Your Nolan School adventure starts here

Whether you’re a high school student, a college student currently in another program, or an industry professional considering a degree or certificate, the Nolan School has the right program for you. Here’s how to apply to our undergraduate, graduate, and executive education programs in hospitality management.

Undergraduate

  • How to Apply
  • International
  • Master of Management in Hospitality (MMH)
  • Executive Master of Management in Hospitality (EMMH)
  • MS and PhD Programs in Hospitality

Executive Education

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Thinking about exploring a new program — or navigate here by accident? If the former, browse above to learn more. Otherwise, head to the Current Students page for more information.

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What Is Hospitality Management? Careers, Skills, Salaries, and More

Discover examples of jobs in the hospitality industry, needed skills and education, and hospitality courses you can take to advance your career.

[Featured Image] A businesswoman in a blazer sits outside at a cafe and considers a career in hospitality management.

Hospitality management involves all the tasks and aspects associated with managing a hospitality business. These businesses focus on welcoming customers and providing them with pleasant experiences, whether through dining, lodging, events, entertainment, or travel. 

Take a closer look at how hospitality management is different from hotel management and examples of hospitality management career paths. You'll also discover the skills and education you may need to succeed in this industry, the job outlook, and how to get started.

Hospitality management vs. hotel management

Hotel management has to do with the lodging industry only, and hospitality management involves a variety of industries. Hotel management is a type of hospitality administration. You'll find that most hospitality businesses fall under one of five key categories:

Food and beverage

Meetings and events

Travel and tourism 

Career paths in hospitality management 

A background in hospitality management may open a variety of job opportunities. Here are some of the career paths you can take.

*All salary data sourced from Glassdoor June 2022

Hotel general manager

Hotel general managers use business, management, and interpersonal skills to oversee the day-to-day operations of a hotel, motel, lodge, inn, or resort. The various hotel department heads report directly to them, and they must have knowledge of all areas of hotel management. Depending on size, the departments within a hotel might include:

Food and beverage services

Front office

Housekeeping

Human resources

Information technology

Kitchen and food production

Maintenance and engineering

Marketing and sales

The level of education needed for a hotel general manager depends on the size of the business. If you want to work for a full-service hotel, you'll likely need a bachelor's degree in hotel management or hospitality. Smaller hotels will often hire general managers with an associate degree. Luxury hotels may require you to have a master's degree in hospitality management. 

Average annual salary (US): $67,918

Property operations manager 

In addition to mechanical and engineering knowledge, property operations managers need good organizational skills, a knack for time management, and an ability to work well individually. This position may also be referred to as a property maintenance manager. 

As a property operations manager, you'll conduct regular inspections on properties such as resorts or hotels. Inspections help ensure that the property’s appearance is up to standard and that all parts of the property are operating normally. You will either do maintenance and repairs yourself or supervise your maintenance staff members. 

You can take a few routes to get a job as a property operations manager after graduating from high school. Consider getting an apprenticeship, going to trade school, or getting a bachelor's degree in industrial engineering.

Average annual salary (US): $51,004

Restaurant manager

Restaurant managers perform all the tasks that ensure a restaurant runs smoothly, such as:

Hiring restaurant staff

Setting schedules

Dealing with customer problems

Overseeing food prep and plating

Ordering food and restaurant supplies

Special skills that might benefit you in this job include the ability to work under pressure, flexibility with your schedule, and good communication skills. 

To become a restaurant manager, you can get a high school diploma and work your way up to the position in a restaurant, or you can get a degree. Many restaurant management positions call for at least an associate degree in restaurant management or hospitality management.  

Average annual salary (US): $49,789

Front office manager

Front office managers are responsible for the operation of a front office. In the hospitality industry, this might be the front office of a hotel, a casino, an event company, or an eco-adventure business. Some duties may include:

Overseeing the front office staff

Record keeping

Answering phone calls

Interacting with customers 

Some workplace skills you'll need include an ability to communicate in person and in writing, good supervisory skills, and the capacity to work well under pressure. 

You'll need at least a high school diploma or the equivalent to become a front office manager and some experience working in a front office. Or, you can get an associate or bachelor's degree in communications, business management, or human resources .  

Average annual salary (US): $42,740

Director of housekeeping

A director of housekeeping is in charge of the housekeeping department in a business that provides lodging like a hotel or resort. Some duties include:

Hiring and training housekeeping staff

Managing staff schedules

Overseeing housekeeping needs for regular business and events

Helping out with cleaning tasks 

To get a position as a director of housekeeping, you might only need a high school diploma or a GED and significant housekeeping experience. However, some housekeeping director positions require an associate degree in hotel management or hospitality management.

Special skills needed for this job include:

The ability to work well alone or with a team

Superior customer service

Good time management skills

Average annual salary (US): $55,266

Sommeliers have a deep knowledge of wine and understand how to recommend and serve it to customers. Their knowledge of wine might include:

Types of grapes used to make wines

Where wine grapes are grown

Select wine regions around the world

The proper way to taste wine  

To become a sommelier, it helps to have experience in a fine dining restaurant as a front-of-house attendant. It's possible to work your way up to a sommelier position, but an educational program designed specifically for sommeliers can be an efficient way to learn what you need to know. Examples of two institutions that offer sommelier education programs include the Wine & Spirit Education Trust (WSET) and the Court of Master Sommeliers (CMS). The time it takes to get these certifications typically spans from about 18 months to three years.

Average annual salary (US): $60,908

Catering assistant

Catering assistants work for catering companies, which prepare and serve meals for events. Special skills needed for this position include knowledge of food preparation, food service, and food safety. You'll also need good time management and customer service skills . 

Catering assistant duties include:

Loading and unloading food and catering supplies

Washing, cutting, and peeling foods

Preparing salads and sauces

Setting up dining areas and buffets 

To become a catering assistant, you'll usually need a high school diploma or the equivalent and some experience working in the food industry. 

Average annual salary (US): $32,671

Travel agent

Travel agents plan different aspects of trips for travelers. Duties typically include conducting research and consulting with customers. They’re also responsible for booking flights, cruises, car rentals, hotels, tours, restaurant reservations, and event tickets. Special skills useful to travel agents include good verbal communication, time management, and the ability to work under pressure.  

To become a travel agent, you'll need a high school diploma or the equivalent and at least a few courses in travel planning from a community college or a vocational school. 

Average annual salary (US): $39,189

As a tour guide, you'll provide visitors or travelers with information about a particular place or a group of places. Examples include museums, government buildings, historic sites, parks, neighborhoods, and whole towns or cities. Additional job duties might include:

Collecting fees

Providing maps and brochures

Translating for foreign visitors

Giving briefings on safety procedures

Special skills that benefit tour guides include:

An engaging personality

Comfortable at public speaking

The ability to stay organized

Foreign language skills 

Average annual salary (US): $33,312

Event planner

When you're an event planner, you're responsible for the activities that ensure an event goes smoothly. Your duties often include:

Booking event sites 

Hiring caterers, entertainment, photographers, and other vendors

Consulting with customers

Overseeing staff

Negotiating vendor contracts

Supervising event setup and breakdown 

Important event planner skills include time management, the ability to work under pressure, and attention to detail.

While some event planning jobs require an associate or bachelor's degree in hospitality management. Several certifications may also help you qualify for more positions. A few examples include Certificate in Meeting Management (CMM) or Certified Special Events Professional (CSEP). 

Average annual salary (US): $41,189

Hotel marketing manager

As a marketing manager at a hotel, you're responsible for maximizing profits by boosting customer awareness and satisfaction. Duties typically include:

Managing hotel marketing staff 

Promoting the hotel through print, radio, video, and online marketing

Conducting market research to determine the needs of customers 

Building good customer relations 

To become a hotel marketing manager it's common to have a bachelor's degree in marketing or hotel management and have some experience in sales or marketing.   

Average annual salary (US): $54,579

Do you need a degree to work in hospitality management?

Whether or not you need a degree to work in hospitality management depends on the job. While a tour guide may not need a college degree, a hotel general manager often requires a master's degree. 

What skills do you need to work in hospitality management?

Having good communication skills, attention to detail, and proficiency in the technical skills specific to your job may help you succeed in hospitality management. Here's a look at the workplace skills and technical skills you will typically need.  

Workplace skills

Since jobs in the hospitality industry focus on giving customers enjoyable experiences, certain people skills are valuable. These often include:

Communication

Time management

Ability to multitask

Attention to detail

A positive attitude

Problem-solving

Flexibility

Technical skills

The types of technical skills you'll need for a job in the hospitality industry depend on the particular job. For instance, if you have a position as a front office manager, you may need to be good with numbers and have familiarity with accounting software. For an event planning position, you'd want to know about design, and as a hotel marketing manager, you would benefit from having a strong grasp of social media.

Read more: Hard Skills vs. Soft Skills: What’s the Difference?

What is the job outlook for hospitality management?

The coronavirus pandemic greatly affected the leisure and hospitality industry. In April 2020, jobs in the industry decreased by 48 percent, but employment has steadily risen since January 2021 and the industry has made a significant rebound to recover almost all of that employment loss as of March 2022 [ 1 ]. This is especially true for the private industry, as opposed to government employers. Therefore, the job outlook appears relatively bright.  

To pursue your interest in a career in hospitality management, here are a few ways to get started:

Consider an internship or an entry-level job in the hospitality industry to determine if it's a good fit for you.

Identify if you have special knowledge or skills that would transfer to a hospitality management position.

Get a better understanding of the industry by taking a few hospitality courses. 

If you're interested in being a general manager, front office manager, or marketing manager in a hotel, check out this hotel management specialization offered by ESSEC Business School on Coursera. If the travel and tourism industry is more to your liking, you might be interested in a course on sustainable tourism from the University of Copenhagen. 

Related articles

Transferable Skills: How to Use Them to Land Your Next Job

What Is an Associate Degree? Requirements, Costs, and More

10 Tips to Improve Public Speaking Skills

What Are Interpersonal Skills? And How to Strengthen Them

Article sources

1. US Travel Association. " Leisure and Hospitality Employment Update , https://www.ustravel.org/sites/default/files/2022-03/leisure-hospitality-employment _march-2022-update.pdf." Accessed March 30, 2022.

Keep reading

Coursera staff.

Editorial Team

Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact...

This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

The Accelerated Master’s (AM) Degree offers the opportunity for outstanding students to begin earning credit toward a master’s degree while still pursuing undergraduate studies. Our accelerated programs allow a student to complete a master’s in less time and at a lower-than-average cost. The main feature of the program is that, while completing their undergraduate study, students may earn up to 12 semester hours of graduate credit that counts as dual credit for both the Bachelor of Science degree in Hotel, Restaurant and Tourism Management and the Master of Business Administration degree.

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school of hotel & tourism management

Hospitality Management Degree

Want more info.

We're so glad you're interested in UNT! Let us know if you'd like more information and we'll get you everything you need.

Why Earn a Degree in Hospitality Management?

We provide exceptional academic preparation combined with extensive hands-on experiences that teach practical and marketable industry techniques. Our curriculum provides:

  • A strong emphasis on managing the everyday functions of a hospitality business
  • Unique, hands-on hospitality management learning laboratories
  • Practice in learning how to run a profitable hospitality business that provides the best customer experiences
  • Excellent internship and potential employment opportunities in the Dallas-Fort Worth region and beyond

Upon graduating with a Bachelor of Science in Hospitality Management, you will be able to:

  • Identify and apply the knowledge and skills necessary for hospitality and tourism operations.
  • Develop and integrate a core set of business skills necessary to successfully operate a hospitality and tourism organization.
  • Demonstrate competence in the communication skills necessary for hospitality and tourism management.
  • Formulate business decisions in hospitality and tourism management.
  • Evaluate leadership principles necessary in the diverse and global hospitality and tourism industry.
  • Analyze financial statements, ratios, efficiencies
  • Operational experience
  • Leadership ability
  • Understanding of hospitality legal requirements/regulations
  • Strategic management and tactical execution

Hospitality Management Degree Highlights

What can you do with a degree in hospitality management.

After graduation, you can enjoy a career in:

  • Country club, hotel, resort, restaurant or special events management
  • Hospitality accounting, revenue management and real estate
  • Hospitality human resources
  • Hospitality information technology and social media
  • Hospitality marketing and sales
  • Travel, tourism and wellness
  • Casinos and Gaming
  • Cruise lines

Hospitality Management Degree Courses You Could Take

Learn More About UNT

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It’s easy to apply online. Join us and discover why we’re the choice of over 46,000  students.

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VELLORE INSTITUTE OF TECHNOLOGY

Professor of Practice, School of Hotel & Tourism Management

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Job Description:

Duties and Responsibilities: 

  • Involve in the development and designing of courses and curriculum.
  • Introduce new courses and deliver lectures as per policies of VIT.
  • Working with students in innovation and entrepreneurship projects & provide necessary mentorship and internship.
  • To establish collaboration with industries of India and abroad.
  • Organize seminar, workshops, special lectures in advanced areas.
  • Carryout joint research projects or consultancy services in collaboration with the regular  faculty members of VIT.

Eligibility:

Distinguished experts who have made remarkable contributions in their professions from various fields such as engineering, science, technology, entrepreneurship, commerce, social sciences, media, literature, fine arts, legal profession, water-harvesting, organic farming and green energy systems. Those who have proven expertise in their specific profession or role with at least 15 years of service/experience, preferably at a senior level, will be eligible for Professor of Practice.

Educational Qualification:

Minimum Master degree from a recognized University

Experience:     

Expertise in their specific profession or role with at least 15 years of service/experience, preferably at a senior level such as CEO, CTO, R & D Head, Sr. Scientist, Manager etc.,

Remuneration:

Remuneration will be based on the expertise and experience. Professor scale of VIT will be applicable for full time appointment.

The engagement may be initially for one year which may be extended up to maximum 3 years.

Selection Procedure:

Application will be accepted online round the year. The shortlisted candidates will be interviewed by the expert committee twice in a year (November/December & March/April).

Department:  School of Hotel & Tourism Management (HOT) Posted On:  29-Jun-2023 Years Of Exp:  15 to 20 Years

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The Norwegian School of Hotel Management

The Norwegian School of Hotel Management has been educating hotel managers and other leaders in the tourism and service sector since 1912, and is the second oldest school of hotel and tourism in the world.

Trude Furunes

Ellen og Axel Lunds hus

(+47) 51 83 37 00 Facebook

About the department

Studenter sitter på plen utenfor NHS, Norsk Hotellhøgskole

The Norwegian School of Hotel Management introduced its first Hospitality program in 1912. Today the school is a part of the University of Stavanger, and have about 470 students in its programmes.

The Norwegian School of Hotel Management offers bachelor programmes in hotel management and tourism management, a master programme in Service leadership in international business and PhD programmes in management, economics and tourism .

The school is cooperating with universities all over the world for student and teacher exchange programmes, and also offers exchange programmes in English.

Students from more than 40 nations from all over the world are studying at the Norwegian School of Hotel Management.

The Norwegian School of Hotel Management is located in Ellen og Axel Lund's house at the Ullandhaug campus. The head of the department is Trude Furunes , and the office manager is Tone Olsen . Switchboard: (+47) 51 83 37 00

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Master's students at the Faculty of Social Sciences can now apply for publishing scholarship

A publishing scholarship of 45 000 NOK may be yours if you want to write an article version of your master's thesis.

The Norwegian School of Hotel Management are doing research in management, the service industry and the hotel and tourism industry.

How do we create an inclusive work environment in the hotel and tourism industry?

Part-time positions, temporary employment contracts and jobs that don't require much formal education or language skills, lead to challenges for inclusion and integration in the hotel and tourism industry.

school of hotel & tourism management

Cultural diversity with employees from many different nationalities is a characteristic of the hotel and tourism industry. In addition, there is an over-representation of female and younger employees in the industry. Many are employed in part-time positions, with temporary employment contracts and jobs that don't require much formal education or language skills.

All of this contributes to creating complex challenges for inclusion and integration in working life. The group does research on inclusive work-life processes within hotels and tourism, and also seeks knowledge and learning from other related areas.

In addition to researchers from the Norwegian School of Hotel Management, the group consists of researchers from Sweden, Scotland and Australia. This provides exciting opportunities to compare inclusive working life processes and cultural diversity in several countries. The research will contribute to complementary knowledge about future challenges related to diversity and inclusion in working life within the global hotel and tourism industry.

The leader of the research group is associate professor Tone Therese Linge .

You can read more about the project at their page (Norwegian): Hvordan skaper vi inkluderende arbeidsliv i hotell- og reiselivsindustrien?

What are elderly people living at home eating?

Many elderly people have to go to hospital due to malnutrition. A look into the fridge tells us why - and can say something about the solution.

En eldre kvinne sitter og holder en kaffekopp.

Prosjektet "Kjøleskapsfortellinger, mat for morgendagens eldre" handlar om eldre som bur heime og kva dei et utanom dei faste middagsleveringane. Målet har vore å utvikla metodar for å avdekka behov og ønsker for mat og måltidsløysingar som inngår i ei heimlevering til heimebuande eldre.

The project "Fridge stories, food for tomorrow's elderly" is about elderly people living at home and what they eat outside of the regular dinner deliveries. The aim was to develop methods for uncovering needs and wishes for food and meal solutions that are part of the home delivery to elderly people living at home.

The leader of the project was Kai Victor Hansen , in collaboration with Nina Innvær Jæger from Skipper Worse. The project ended 2018.

How to measure meal experiences?

By scanning a QR code, customers can provide quick feedback on how they experience the food and drinks while the experience is fresh in memory.

school of hotel & tourism management

The project "Digital tools for improved meal experiences" is about developing measuring instruments for meal experiences. The Foodback app has been tested in canteens, on cruise ships, restaurants and among take-away customers to map when it is natural for the clientele to give feedback, as well as what the customers appreciated in different situations. The aim of the project has been to provide a research basis for so-called "table tents" with a QR code for direct feedback from customers in hotel, restaurant, canteen and catering operations.

The leader of the project was Kai Victor Hansen , in collaboration with Daniel Chaibi from Foodback AS and Birgitte Melvær Wiig from VRI Rogaland. The project period was 2014-2020.

The department management

Employee profile for Trude Furunes

The department administration

Employee profile for Jeanette Goa

More from the Faculty of Social Sciences

Utenfor Ellen og Axel Lunds hus.

The Faculty of Social Sciences

Elise Ottesen Jensens hus, campus Ullandhaug.

Department of Media and Social Sciences

Kjell Arholms hus sett fra stien ved Arne Rettedals hus.

Department of Social Studies

  • Hotels & Travel
  • Santa Clara University Commencement

Preferred Hotel Partners

Special Commencement room rates are available for some of the following preferred hotel partners.

Signia by Hilton San Jose 170 S Market St, San Jose *Preferred hotel partner

Hilton San Jose 300 Almaden Blvd, San Jose *Preferred hotel partner

Doubletree by Hilton San Jose 2050 Gateway Place, San Jose  *Preferred hotel partner

Sonesta Simply Suites 481 El Camino Real, Santa Clara Note: This hotel is located across from SCU's main entrance

Element 1130 Wondo Way, San Jose

San Jose Marriott 301 South Market Street, San Jose

AC Hotel San Jose Downtown   350 West Santa Clara Street, San Jose 

Aloft Santa Clara   510 America Center Court, San Jose 

Courtyard by Marriott San Jose Campbell   655 Creekside Way, Campbell

Embassy Suites by Hilton Santa Clara   2885 Lakeside Drive, Santa Clara

Hotel De Anza 233 W Santa Clara Street, San Jose

Hotel Valencia Santana Row 355 Santana Row, San Jose Hyatt Place San Jose Airport  82 Karina Ct, San Jose

Mineta San Jose International Airport (SJC) : 4.7 miles San Francisco International Airport (SFO) : 34.4 miles Oakland International Airport (OAK) : 36.2 miles

Public Transit

Valley Transportation Authority (VTA) : provides bus, light rail and paratransit services Caltrain : commuter rail from San Francisco, San Mateo and Santa Clara counties Bay Area Rapid Transit (BART) : provides regional rail service in Bay Area

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Learning from the best

Danny Morrison, Susan O'Malley, Bill Sutton smile in a posed photo

Three industry icons team up to teach leadership class for sport and entertainment management students

Students in the University of South Carolina’s Department of Sport and Entertainment Management will now have an opportunity to learn from three sport industry legends and numerous other leaders, all in one class.

The new class, "From the Desk of the President," will be co-taught by Danny Morrison, Susan O'Malley and Bill Sutton, all faculty members in the department and longtime friends.

The class will focus on leadership lessons. In addition to planning to share their own expertise, Sutton, O'Malley and Morrison have assembled an all-star team of preeminent figures in the world of sport and entertainment to serve as guest speakers.

"The speakers have been hand-selected by the three of us, and the list includes some real heavy hitters," says Sutton.

Those heavy hitters for spring semester include PGA Tour Commissioner Jay Monahan, Savannah Bananas owner Emily Cole, LA28 CMO Amy Gleeson, Oak View Group CEO Tim Leiweke, ESPN Vice President Programming and Acquisitions Rosalyn Durant, Sports Business Journal Publisher and Executive Editor Abe Madkour, Wasserman Senior Vice President Jez Lubenetski and Merlin Entertainment CEO Scott O’Neil. 

Sheila Johnson will join the class Feb. 19 as well (the first Black female billionaire, a co-owner of several pro sports teams and a leader in the hospitality and tourism industry as founder and CEO of Salamander Hotels & Resorts).

Bill Sutton and Susan O'Malley teach a class together

The three leaders of the class are, of course, heavy hitters in their own right.

Morrison is the current executive director of the Charlotte Sports Foundation and 2023 Charlotte Businessperson of the Year, as well as serving as a professor of practice at USC. He is the former president of the Carolina Panthers, director of athletics at Texas Christian University and Wofford College and commissioner of the Southern Conference.

O’Malley was the first female president of an NBA franchise as well as one of the first women in a major front-office position in major league sports. She is the former president of the NBA's Washington Bullets (now Wizards) and Washington Sports and Entertainment. In her 20-year tenure with Washington Sports, she also ran the Capital One Arena (formerly the Verizon Center), the WNBA's Washington Mystics, and Ticketmaster Washington-Baltimore. She now serves as a senior instructor at USC. 

Sutton is a former NBA vice president and is the founder and principal of Bill Sutton & Associates, a consulting firm specializing in strategic marketing, revenue enhancement and organizational chemistry. His distinguished academic career includes appointments at Robert Morris University, the Ohio State University, the University of Massachusetts – Amherst, the University of Central Florida and most recently the University of South Florida, where he served as director and professor emeritus at the Vinik Sport and Entertainment Graduate program. His consulting clients include the NBA, NFL, Orlando Magic, Phoenix Suns, Miami Dolphins, Philadelphia 76ers, Tampa Bay Lightning and the New York Mets. He currently serves as a professor of practice at USC.

The class filled rapidly, and the students are excited.

Maddi McLean headshot

"It is a pretty indescribable opportunity to be able to not only learn from but also to be mentored by three incredible sports industry professionals such as Professor O'Malley, Dr. Sutton, and Dr. Morrison," says senior Maddi McLean. "It is a privilege to go to a university that prioritizes connecting their students with the best of the best and our program through the College of HRSM embodies that perfectly. This class was designed to foster student leaders ready to take the world by storm and I am beyond grateful to have a seat at the table for all that is to come."

The students (seniors and graduate students pursuing degrees in sport and entertainment management) will take part in discussions and write papers reflecting on the lessons shared by each speaker.

Challenge the conventional. Create the exceptional. No Limits.

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VIDEO

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  27. College of Hospitality, Retail and Sport Management

    Students in the University of South Carolina's Department of Sport and Entertainment Management will now have an opportunity to learn from three sport industry legends and numerous other leaders, all in one class. The new class, "From the Desk of the President," will be co-taught by Danny Morrison, Susan O'Malley and Bill Sutton, all faculty members in the department and longtime friends.

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