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WestJet to Axe Agency Travel Portal WestJet Connect

WestJet to Axe Agency Travel Portal WestJet Connect

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WestJet is winding down its travel agency portal, WestJet Connect, it announced this week via a memo through IATA.

A WestJet spokesperson confirmed the news, which was first reported by PAX , to TMR on Wednesday, writing that while it is committed to providing agency partners with a new booking option, the WestJet channel will be decommissioned on Oct. 24.

“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option. More information on timelines and what partners can expect will be shared as soon as possible,” the spokesperson said.

While WestJet didn’t have a timeline for the new booking option, it did say that agents who require support with bookings scheduled to depart after Oct. 24 are can call WestJet’s Travel Support Team at 1-877-664-3205. Travel agent partners may also contact  [email protected] .

WestJet will also still allow GDS users to book through their preferred GDS—WestJet spokesperson confirmed that WestJet will still allow for GDS bookings, including contracted commission levels.

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WestJet Provides Update On Its Agent Booking Channel

October 16, 2023

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Following its Oct. 10 announcement that it was decommissioning its WestJet Agent booking channel and that it will no longer be available effective Oct. 24, 2023, WestJet has issued an update.

It notes that this change does not impact any other booking platforms such as WestJet Biz, SIREV or any GDS. WestJet Vacations and WestJet Vacations Groups tools are not affected.

Amanda Ierfino, Director of Sales at WestJet, said in a statement that: “We know the recent announcement about the decommissioning of WestJet Agent has caused some confusion and speculation amongst the travel trade. WestJet Agent is being retired due to technical reasons; however, it has always been our intention to implement an alternate booking option for our travel trade partners.”

Ierfino’s statement continues: “Although there is no immediate replacement available, we are actively working on developing a new booking option and expect to have a tool in place by Q1 of 2024. We look forward to sharing more information with our trade partners in the coming weeks.”

Ierfino states: “We have always been committed to supporting and working alongside our travel trade partners, and that has not changed. Many teams at WestJet are working diligently on providing a solution that will meet the needs of our partners.”

Agents that need support with existing bookings scheduled to depart after WestJet Agent is decommissioned on Oct. 24 can contact WestJet’s Travel Support Team at 1-877-664-3205. Additional questions may be directed to [email protected] .

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WestJet set to decommission its WestJet Agent booking channel

Post date: Oct 11 2023

Date: Oct 11 2023

By: Travelweek

CALGARY — WestJet is decommissioning its WestJet Agent booking channel.

The change takes effect Oct. 24, 2023. 

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“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option,” said a WestJet spokesperson.

More information on timelines and what partners can expect will be shared as soon as possible.

Agents that require support with bookings scheduled to depart after Oct. 24 are asked to call WestJet’s Travel Support Team at 1-877-664-3205. Travel advisor partners can also contact  [email protected]  for further inquiries.

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Ukraine-Russia war latest: Russia's advance on Kharkiv 'halted'

Volodymyr Zelensky told leaders at his address at Blenheim Palace that Ukraine had halted Moscow's forces completely in northern Kharkiv.

Thursday 18 July 2024 15:32, UK

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  • Russia's Kharkiv advance halted, Zelenskyy says
  • Germany to halve military funding for Ukraine
  • Crimea and Russian Black Sea ports targeted by Ukraine
  • Trial of Evan Gershkovich continues
  • Zelenskyy in UK for EPC summit
  • Orban's Moscow visit was 'an appeasement mission'
  • Big picture:  What you need to know this week
  • Your questions answered: Could internal dissent lead to Putin's removal from power? | Has the West been honest about Ukraine's failures?
  • Live reporting by Ollie Cooper

Thanks for tuning in to our live coverage, that's all for today.

Here are the key events from the day:

  • President Zelenskyy said Ukraine had halted Moscow's forces completely in the Kharkiv region;
  • Germany looks set to halve its military funding for Ukraine next year;
  • Crimea and Russian Black Sea ports were targeted by Ukraine overnight;
  • The EU's president dubbed Viktor Orban's visit to Moscow an "appeasement tour";
  • Mr Zelenskyy appealed for European unity, defence systems and diplomacy during a visit to Blenheim Palace in the UK.

Five people have been killed and three injured in Russian attacks on the Donetsk region, prosecutors have said. 

A woman and her husband were killed in artillery shelling in the village of Pleshchiivka, the general prosecutor's office said.

Another three women were killed in a strike on private buildings in the village of Hrodivka, it added.

Separately, the Russian military dropped two guided bombs on the village of Velyka Novosilka, injuring a man and his wife inside their house, while another man was wounded in an artillery strike in the town of Zalizne.

In April this year, the US finally approved a long-awaited aid package worth some $60.8bn (£49bn) in aid to Ukraine.

Included were vast quantities of much-needed weapons and ammunition meant for the frontlines - which Kyiv had been desperately calling for for months. 

So how have they impacted the war? 

Nichita Gurcov, Eurasia analyst for Armed Conflict Location & Event Data Project  (ACLED) told Sky News it may actually have pushed Moscow to act quickly and launch fresh attacks.

"It may have prodded Russia to step up its offensive to claim as much ground as possible, before the arriving weapons make it harder," he says. 

Russia resumed its offensive in October last year after fending off the latest Ukrainian attempt to cut the land corridor to Crimea, Gurcov explains. 

"By mid-February [this year] Russia secured the Avdiivka stronghold and has been since pressing toward Ukrainian logistical hub in Pokrovsk," he said. 

ACLED has counted the number of settlements gained by Russia in each month of the conflict. 

Five were taken in February, but just two in March.

In April (the month the US aid package was announced), seven settlements were captured, followed by nine in May and 11 in June - highlighting a clear increase in Russian offensive action. 

"The sharp increase in the number of claimed settlements in May is due to the Russian re-invasion of the northern Kharkiv region," Gurcov explains. 

"It could have pursued - diverting Ukrainian forces from elsewhere - but so far has been contained," he adds (see 11.40am post).

Another indicator of increased fighting is the number of reported battles, according to ACLED:  

"The sharp increase in fighting in April and the subsequent near-50% increase in May is an all-time high since the invasion," Gurcov notes. 

"The spike is only partially due to the re-invasion of the Kharkiv region as we are recording steadily intensifying offensive in the Donetsk region," he adds. 

Closing arguments in the trial of Wall Street Journal reporter Evan Gershkovich will be heard in a Russian court tomorrow. 

Mr Gershkovich attended a trial session for a second day behind closed doors today - more in our 8.10am post on that.  

The 32-year-old was arrested in March last year while on a reporting trip. Authorities claimed, without offering any evidence, that he was gathering secret information for the US - which he, his employer and his government all vehemently deny. 

Russia will not rule out new deployments of nuclear missiles in response to the planned US stationing of long-range conventional weapons in Germany, Moscow's deputy foreign minister Sergei Ryabkov has said. 

Russia regularly threatens Europe and the US with the nuclear option in public. 

"I am not ruling out any options," the Interfax news agency said he told reporters in the Russian capital when asked to comment on the US deployment plans.

Washington said last week it would start deployment in Germany from 2026 of weapons that will include SM-6, Tomahawk and new hypersonic missiles in order to demonstrate its commitment to NATO and European defence.

Interfax cited Mr Ryabkov as saying that the defence of Russia's Kaliningrad region, which is wedged between NATO members Poland and Lithuania, was a particular focus.

"Kaliningrad is no exception in terms of our 100% determination to do everything necessary to push back those who may harbour aggressive plans and who try to provoke us to take certain steps that are undesirable for anyone and are fraught with further complications," Mr Ryabkov said.

Readers have been sending in their questions to our senior correspondents and military experts for their take on the changing battlefield environment in Ukraine.

Today, Ross Tregembo asks:

Is there a possibility of internal dissent within Putin's inner circle leading to his removal from power?

Moscow correspondent Ivor Bennett   replies:

"Not right now, no. This seems extremely unlikely for a number of reasons.

"Firstly, Vladimir Putin has just started a new presidential term, keeping him in the Kremlin for another six years.

"The potential political jeopardy of an election has evaporated and his approval ratings are near record highs (85% according to the independent Levada Center), helped by Russia gaining the upper hand on the battlefield in Ukraine.

"So there's no overt public support for a change at the top.

"Secondly, who would succeed him? His refusal to pick a successor all these years has been deliberate, and a key factor in preserving his power.

"Thirdly, his potential rivals are focused elsewhere.

"Look at what’s happening at the ministry of defence and the series of corruption scandals. By replacing his long-time ally Sergei Shoigu as minister of defence, Putin seemed to open the doors to a full-on purge of the military’s top brass.

"Analysts say this was a deliberate ploy to play his rivals off against each other - security services vs the military. By doing that, they're less likely to take a shot at him.

"Yes, it's only been a year since his authority was challenged like never before, with the Prigozhin-led uprising. But fast-forward 12 months and his grip on power appears stronger than ever."

A Russian court has sentenced US citizen Michael Travis Leake to 13 years in prison on drug smuggling charges, the court service has said in a statement. 

Mr Leake, a musician and former US paratrooper - who was arrested in June 2023 - was found guilty of selling drugs on a large scale, the court service said.

It was not clear how he pleaded.

He is one of about a dozen Americans currently held in Russian detention - alongside Wall Street Journal reporter Evan Gershkovich, whose trial continued today (see 8.10am post). 

Another American, Robert Romanov Woodland, was sentenced by a Russian court to 12-1/2 years for drug smuggling earlier this month.

European Commission President Ursula von der Leyen's desire to create "a true European Defence Union" if she is re-elected shows the mood in Europe is one of militarisation and confrontation, the Kremlin has said. 

Kremlin spokesman Dmitry Peskov said the plans reflected Ms von der Leyen's "changing priorities" and said her proposals gave a "military colouring" to the EU.

Mr Peskov told reporters that her proposal "confirms the general attitude of European states to militarisation, escalation of tension, confrontation and reliance on confrontational methods in their foreign policy".

"Everything is quite obvious here," he added. 

One more line to bring you from Volodymyr Zelenskyy's address at Blenheim Palace - concerning Russia's progress in northern Kharkiv. 

When trying to convince leaders to help with Kyiv's air defence capability, the president said Ukraine had halted Moscow's forces completely.

"We have stopped the Russian advance on Kharkiv - period," he said.

"Putin has sacrificed tens of thousands of his citizens but has achieved nothing significant," he added.

"This was made possible by the bravery of our warriors and the bravery of our partners, who have lifted limitations on the use of Western weapons along our border," he added. 

Russia launched a surprise attack on Vovchansk in the Kharkiv region in May, opening up another front for Ukraine to defend.

Moscow's troops made rapid progress in the days immediately after the incursion, before being slowed by a stubborn Ukrainian resistance. 

Reports earlier in the week that Russian operations were winding down in the area resulted in Kremlin spokesman Dmitry Peskov denying the claims yesterday. 

"This operation is ongoing, it will continue until it has been successfully completed," he told reporters.

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IT Outage (July 14, 2022)

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Update July 14, 2022 8:00 a.m. MT

An infrastructure outage is currently impacting WestJet’s airport check-in, flight planning and payment services on westjet.com and continues to intermittently impact operations. 

We are working to restore service and encourage guests to arrive early and check their flight status due to delays with the check-in process at the airport.

We thank all guests for their patience as we continue to work towards resolving the issue.

Update July 14, 2022 9:45a.m. MT

WestJet check-in and gate services nationwide have been restored.

At this time, self-serve baggage drop continues to experience issues at Calgary (YYC), Ottawa (YOW), Saskatoon (YXE) and Halifax (YHZ).

We continue to encourage guests to arrive early and check their flight status before heading to the airport.

Update July 14, 2022 11:41a.m. MT

We are working with all external parties to fully resolve and can confirm we are also impacted by the Zayo outage. Across our network we have seen three cancellations and more than 100 flights have been delayed  as a result of the outage. We continue to thank all guests for their patience and will reaccommodate all impacted guests on the first available flight to ensure they get to their destination as soon as possible. 

At this time, self-serve baggage drop continues to experience issues at Calgary (YYC). Guests travelling from YYC are encouraged to arrive early to have baggage processed by an agent.

Update July 14, 2022 7:00 p.m. MT

All WestJet systems have been restored.

Today, multiple flights across WestJet’s network experienced significant uncontrollable delays as a result of an external third-party infrastructure outage related to Western Canadian train derailments that impacted WestJet’s airport check-in, flight planning and payment services on WestJet.com.

We apologize to our impacted guests for the unexpected disruption to their travel and understand the frustration involved when travel does not go as planned. We continue to thank all guests for their patience and will reaccommodate all impacted guests on the first available flight to ensure they get to their destination as soon as possible. 

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    There are 368 agents matching this search. These trusted travel agents belong to North America's #1 Travel Agent Network and can provide custom tailored trips, personalized recommendations, detailed knowledge of destinations and exclusive deals and amenities. 104 reviews. 100% Recommended.

  11. WestJet Responds To Concerns On Closing Of Its Agent Booking Channel

    WestJet has released a statement discussing its "difficult decision" to decommission its agent booking channel WestJet Agent effective October 24. As described on its website, WestJet Agent was designed to "make it easier for you (travel advisors) to book with WestJet.". However, the channel is being shut down without an immediate ...

  12. WestJet Provides Update On Its Agent Booking Channel

    Many teams at WestJet are working diligently on providing a solution that will meet the needs of our partners." Agents that need support with existing bookings scheduled to depart after WestJet Agent is decommissioned on Oct. 24 can contact WestJet's Travel Support Team at 1-877-664-3205.

  13. WestJet set to decommission its WestJet Agent booking channel

    Agents that require support with bookings scheduled to depart after Oct. 24 are asked to call WestJet's Travel Support Team at 1-877-664-3205. Travel advisor partners can also contact ...

  14. Flights and vacation packages

    WestJet is a leading Canadian airline that offers low fare flights, vacation packages, online check-in, VPN access and direct flights to various destinations. Learn more about WestJet's travel and destination information, upcoming trips, discount codes and seat sales, as well as the insights and experiences of its cabin crew and executives.

  15. Sales, deals and offers

    With travel deals on WestJet flights and vacations, you'll love where you're going for less. Check out seat sales and vacation deals with cheap flights to Canada, USA, Mexico or Europe. ... WestJet Biz; WestJet Cargo; Travel agents ... WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. ...

  16. How To Become A Travel Agent

    The Travel Institute helps new travel agents get started through its TRIPKIT℠ training program and TAP exam. It offers three training programs with certifications; each costs $599.

  17. Our fares

    Premium and PremiumFlex. Because life at 39,000 ft. should be uplifting. When you book our Premium or PremiumFlex fare you will experience benefits such as extra leg and elbow room, 2x2 seating configurations, two checked bags, inflight food and beverages and more. 4,12. Discover the Premium experience.

  18. WorldAgent Direct

    No fees whether you book online or by phone, with 72-hour holds, flexible payment, change and cancellation policies and much more. Travel Protection Plans that ensure vacation investments are protected. Outstanding U.S.-based Customer Engagement Center, giving you the highest level of support, service and expertise. Register for WorldAgent Direct.

  19. Contact us by phone

    You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet. Guests with disabilities experiencing difficulties accessing WestJet.com: Toll-free: 1-866-693-7853. Email: [email protected].

  20. Vacations, all-inclusive vacation packages

    Mexico & Dominican Republic. Receive up to $200 USD in resort coupons with a minimum 3-night stay at select all-inclusive Melia Hotels & Resorts in Mexico and the Dominican Republic. Book now.

  21. American Airlines Vacations

    When you book with American Airlines Vacations you can take advantage of flexibility and unparalleled benefits among vacation providers, such as: 100% bulk air. 24-hour hold, exclusive for travel agents. Low deposit option, another travel agent exclusive. Exclusively for AAdvantage members.

  22. WestJet and AMFA agreement ratified

    "Reaching this milestone is good news for our organization and our guests, solidifying a five-year agreement that provides stability to our business and reflects the instrumental value and contributions of our Aircraft Maintenance Engineers and other Technical Operations employees," said Diederik Pen, President of WestJet Airlines and Group ...

  23. Ukraine-Russia war latest: Russia's advance on Kharkiv 'halted'

    In April this year, the US finally approved a long-awaited aid package worth some $60.8bn (£49bn) in aid to Ukraine. Included were vast quantities of much-needed weapons and ammunition meant for ...

  24. WestJet Travel Specialists

    WestJet Vacation Specialists. To learn more about what WestJet has to offer, contact your local AMA Travel vacation specialist. ... Travel agents are waiting to assist you 1-844-771-1522. Monday to Friday 8 a.m. - 8 p.m. Saturday 9 a.m. - 5 p.m. Alberta Getaways; Banff; Canmore; Lake Louise; Jasper; Talk to Us;

  25. Request a call back from WestJet

    The WestJet Vacation inquiries callback service will connect you with an agent who can only assist with inquiries related to WestJet Vacation bookings. If you have a flight-only booking, please use our flight-only inquiries callback request form. For WestJet Vacations bookings, try our Manage Vacations tool

  26. Disney's Beach Club Resort

    This hotel is a great choice for WDW, ypu can walk to Epcot (international gateway in 5 minutes and Hollywood studios in about 15-20). Buses don't go to these theme parks but if you can't walk there, a boat goes to these two with buses to animal and magic Kingdom, as well as Disney Springs.

  27. IT Outage (July 14, 2022)

    Guests travelling from YYC are encouraged to arrive early to have baggage processed by an agent. Update July 14, 2022 7:00 p.m. MT ... WestJet has issued a travel advisory and suspended operations to and from Cancun until at least Saturday, July 6 Regular operations to and from Kingston and Montego Bay have resumed

  28. Travel Agency in Moscow

    As a leading travel agency in Moscow, Exploring Tourism aims to make your visit truly unforgettable. Our expert Moscow travel agent know all about its vibrant culture, history, and hidden gems, ensuring that you experience all it has to offer during your stay here. When you choose us as your travel agency in Moscow, you gain access to our ...

  29. Travel Agents In Moscow

    Travel Agency In Moscow TourTravelWorld.com is the right place to get in touch with tour operators in Moscow, who can customize tour packages for you as per your requirements. Travel agents in Moscow can facilitate your trip to the city by also providing effective local advice at reasonable charges.