platinum amex travel phone number

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Full List of American Express Card Customer Service Numbers [2024]

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Table of Contents

Personal card customer service numbers, business card customer service numbers, corporate cards customer service numbers, travel and membership rewards customer service numbers, alternate methods of contact, final thoughts.

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If you want to contact American Express Customer Service regarding your personal, business, or corporate card, you’ve come to the right place. Whether you want to make a payment, apply for a new card, dispute a fraudulent charge, or simply have questions about your account, you can use the following customer service phone numbers.

The best number to call may vary depending on the purpose of your call, so we’ve broken out some common areas of concern. We’ve also included some alternate contact methods so you can choose the best way to get in touch with American Express. That said, the general customer service line is always a good place to get started.

If you need to talk to someone regarding one of the Amex credit cards , you’ll want to use the phone numbers in this section.

Customer Service for Personal Cards: 800-528-4800 or contact the number on the back of your card for the following American Express personal cards:

• American Express Cash Magnet ® Card *
• American Express ® Gold Card
• American Express ® Green Card *
• The Amex EveryDay ® Credit Card *
• The Amex EveryDay ® Preferred Credit Card *
• Blue Cash Everyday ® Card from American Express
• Blue Cash Preferred ® Card from American Express
• Delta SkyMiles ® Blue American Express Card
• Delta SkyMiles ® Gold American Express Card
• Delta SkyMiles ® Platinum American Express Card
• Delta SkyMiles ® Reserve American Express Card
• Hilton Honors American Express Aspire Card *
• Hilton Honors American Express Card
• Hilton Honors American Express Surpass ® Card
• Marriott Bonvoy Brilliant ® American Express ® Card
• The Platinum Card ® from American Express

* All information about these cards has been collected independently by Upgraded Points.

Hot Tip:  This list includes all cards that American Express currently issues. If you hold a card that is not listed, you are still able to call the phone numbers listed or call the number listed on the back of your card for assistance.

To Report Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Make Payments by Phone: 800-472-9297

Apply for a Card: 888-297-1244

Check Application Status: 877-239-3491

Verify Card: Call the number listed on the activation sticker or verify receipt online

If you have an American Express business card , this is the section you’ll want to use.

Customer Service for Business Cards: 800-492-3344

• Amazon Business American Express Card*
• Amazon Business Prime American Express Card *
• The American Express Blue Business Cash™ Card
• American Express ® Business Gold Card
• The Blue Business ® Plus Credit Card from American Express
• Business Green Rewards Card from American Express *
• The Business Platinum Card ® from American Express
• Delta SkyMiles ® Gold Business American Express Card
• Delta SkyMiles ® Platinum Business American Express Card
• Delta SkyMiles ® Reserve Business American Express Card
• The Hilton Honors American Express Business Card
• Lowe’s Business Rewards Card from American Express *
• Marriott Bonvoy Business ® American Express ® Card
• The Plum Card ® from American Express

Hot Tip:  If you have a card that is not listed, you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance — this just means that your card may no longer be open to new applicants. 

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Apply for a Card: 800-519-6736

Verify Card:  Call the number listed on the activation sticker or verify receipt online

If you hold a corporate card that your employer manages, these are the customer service numbers you’ll want to reference.

General Customer Service for American Express Corporate Cards: 800-528-2122

• American Express ® / Business Extra ® Corporate Card*
• American Express ® Corporate Gold Card*
• American Express ® Corporate Green Card*
• Corporate Platinum Card ® by American Express*

Platinum Customer Service: 800-492-3932

Bottom Line: We’ve included the numbers for cardholders only. If you’re a Program Administrator, you’ll need to call 888-800-8564  for customer service support.

If you’re looking to book or change travel through American Express or have questions about your Membership Rewards account , here are some good numbers to use.

Reservations for Air, Hotel, and Car Rentals:

• Inside the U.S.: 800-297-2977
• Outside the U.S.: 312-980-7807

Reservations for Cruises: 800-297-5627

Membership Rewards Customer Service Number: 800-297-3276

Company Website: americanexpress.com

General Inquiries Mailing Address: American Express P.O. Box 981535 El Paso, TX 79998-1535

Payment Mailing Address: American Express P.O. Box 650448 Dallas, TX 75265-0448

Customer Login: global.americanexpress.com/login

Secure Chat: Log into your American Express account and click the blue Chat box in the bottom right corner. This secure chat function will allow you to speak with an American Express representative.

Twitter: Tweet questions to @AskAmex

Facebook: Send messages via  Facebook

In the event you need to contact American Express, you can use this post as a resource. It includes the various ways you can contact American Express, including by phone, chat, and social media. And could come in handy if you need to do things like make a payment, dispute a charge, or even apply for a new card.   

The information regarding the Amazon Business American Express Card, American Express ® / Business Extra ® Corporate Card, American Express ® Corporate Gold Card, and American Express ® Corporate Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

The information regarding the American Express Cash Magnet ® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the American Express ® Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information for The Amex EveryDay ® Credit Card has been independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the The Amex EveryDay ® Preferred Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Hilton Honors American Express Aspire Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Business Green Rewards Card from American Express was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Corporate Platinum Card ® by American Express was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

For rates and fees of the American Express ® Gold Card, click  here . For rates and fees of the Blue Cash Everyday ® from American Express, click  here . For rates and fees of the Blue Cash Preferred ® Card from American Express, click here . For rates and fees of the Delta SkyMiles ® Blue American Express Card, click here . For rates and fees of the Delta SkyMiles ® Gold American Express Card, click here . For rates and fees of the Delta SkyMiles ® Platinum American Express Card, click here . For rates and fees of Delta SkyMiles ® Reserve American Express Card, click here . For rates and fees of the Hilton Honors American Express Card, click here . For rates and fees for The Hilton Honors American Express Surpass ® Card, click here . For rates and fees of the Marriott Bonvoy Brilliant ® American Express ® card, click here . For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of the Amazon Business Prime American Express Card, click here . For rates and fees of The American Express Blue Business Cash™ Card, click here . For rates and fees of the American Express ® Business Gold Card, click here . For rates and fees of The Blue Business ® Plus Credit Card from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here . For rates and fees of the Delta SkyMiles ® Gold Business American Express Card, click here . For rates and fees of the Delta SkyMiles ® Platinum Business American Express Card, click here . For rates and fees for the Delta SkyMiles ® Reserve Business American Express Card, click here . For rates and fees of The Hilton Honors American Express Business Card, click  here . For the rates and fees of the Lowe’s Business Rewards Card from American Express, click here . For rates and fees of the Marriott Bonvoy Business ® American Express ® Card, click here . For rates and fees of The Plum Card ® from American Express, click here .

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As a Card Member, you can reach us anytime through your  online account  at americanexpress.com.

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The Platinum Card® from American Express

Best luxury travel rewards card

The Amex Platinum card is not just a symbol of luxury; this card comes with several travel, entertainment, wellness and retail benefits, making it a versatile card option that boasts more than $1,500 in potential value. (Partner offer)

At a glance

• 5X Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year.
• 5X Earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
• Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings through American Express Travel using your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• The American Express Global Lounge Collection® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market. As of 03/2023.
• $155 Walmart+ Credit: Save on eligible delivery fees, shipping, and more with a Walmart+ membership. Use your Platinum Card® to pay for a monthly Walmart+ membership and get up to $12.95 plus applicable taxes back on one membership (excluding Plus Ups) each month.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $199 CLEAR® Plus Credit: CLEAR® Plus helps to get you to your gate faster at 50+ airports nationwide and get up to $199 back per calendar year on your Membership (subject to auto-renewal) when you use your Card. CLEARLanes are available at 100+ airports, stadiums, and entertainment venues.
• Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card®. That's up to $50 in statement credits semi-annually. Enrollment required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
• $695 annual fee.¤
• Terms Apply.
• See Rates & Fees

Why We Chose It

Tpg editor's rating.

For some, making an investment in a premium travel card is a great way to reap some lucrative benefits. Though you’ll pay a high annual fee as an Amex Platinum cardholder, you’ll unlock access to the American Express Membership Rewards program, which lets you access airline and hotel transfer partners, along with lots of lifestyle and travel credits. With a generous welcome offer and travel bonus categories, this card is incredibly rewarding in helping you rack up a ton of Membership Rewards points to book your next award redemption. 

• The current welcome offer on this card is lucrative
• Travel benefits include access to Centurion Lounges, complimentary Gold elite status with Hilton and Marriott and up to $199 in statement credits to cover your Clear Plus annual membership (Enrollment is required for select benefits)
• The Amex Platinum has access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan your next getaway
• Additional valuable card statement credits add up to save you hundreds of dollars every year
• If you don’t take advantage of the card’s statement credits and lucrative benefits, it may not be worth the high annual fee
• The annual airline fee statement credit can be complicated to use compared to the broader travel credits offered by competing premium cards

Who is this card good for?

If you dedicate a large chunk of your budget to travel and want to take advantage of a generous welcome offer, this is the right card for you. With several airline and hotel transfer partners, the opportunity to enjoy access to thousands of airport lounges with the American Express Global Lounge Collection, an application reimbursement for Global Entry or TSA Precheck, access to the Platinum Travel Service for trip planning assistance, complimentary Gold status with Marriott Bonvoy and Hilton Honors and so much more, this premium card is an excellent choice for any travel enthusiast. Plus, once you add up all the perks of the card, you’ll find that these benefits help offset the annual fee. 

Enrollment required for select benefits.

Earning Rewards

Earn 5 points per dollar spent on flights booked directly with the airline or through Amex Travel (on up to $500,000 on these purchases each calendar year, then 1 point per dollar) and 5 points per dollar spent on prepaid hotels booked through Amex Travel.

Keep reading

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Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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The Guide to AmEx Platinum Travel Insurance

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Table of Contents

When does the AmEx Platinum travel insurance kick in?

Amex platinum travel insurance benefits and limits, how to make an amex travel insurance claim, what if the card’s insurance benefits are insufficient, the platinum card® from american express travel insurance, recapped.

Travel insurance can provide peace of mind when you’re away from home, especially when you’ve spent significant money on your vacation. Although you can choose to buy a separate travel insurance policy, not everyone wants or needs to do so.

Many travel credit cards offer complimentary insurance for a variety of occurrences. The Platinum Card® from American Express offers travel insurance with a suite of benefits for eligible travelers, including coverage for trip interruption, rental car damage and lost luggage.

Let’s take a look at travel insurance on The Platinum Card® from American Express , its limits and the benefits it provides.

» Learn more: What is travel insurance?

So, does The Platinum Card® from American Express have travel insurance? The short answer to this is yes, but you’ll need to meet specific requirements for it to apply.

To get coverage from your card, you’ll need to use it to pay for your trip in its entirety. This is true whether you’re looking to utilize the trip insurance or the rental car insurance — you must pay for the full cost with The Platinum Card® from American Express .

Be aware of coverage limitations if you’re traveling using points or miles. While it’s possible to receive benefits when using your card to pay the taxes and fees on a reward redemption, coverage may not always apply.

You may still be covered for trip interruption, delay, and cancellation insurance when using points or frequent flyer miles.

However, rental car and baggage insurance only apply when you’ve used your card to pay for the full cost of whatever you’re buying — no points allowed. The exception is if you redeem American Express Membership Rewards to pay for some or all of the booking.

» Learn more: How does credit card travel insurance work?

We’ve included a breakdown of all the insurance benefits and other travel protections provided by The Platinum Card® from American Express .

Trip cancellation protection

The trip cancellation insurance you’ll receive will pay for any nonrefundable losses you incur due to a covered event.

Given the current climate, you may also be wondering: does The Platinum Card® from American Express travel insurance cover COVID? It can, depending on the reason you need to cancel. Covered events include quarantine imposed by a physician or illness for you, your family members or a traveling companion.

Other eligible events include a change in military orders, inclement weather or jury duty.

If you need to cancel your trip, AmEx will provide up to $10,000 per trip and a maximum of $20,000 every 12 months. Terms apply.

» Learn more: The guide to American Express travel insurance

Trip interruption coverage

As with trip cancellation protection, trip interruption insurance will reimburse you for nonrefundable losses by a covered event.

If your trip is interrupted, American Express will cover you for prepaid land, air and sea travel bookings you’ve missed. They’ll also pay for the cost of an economy-class ticket on the most direct route to rejoin your covered trip (or take you home).

The maximum benefit you’ll receive is $10,000 per trip and up to $20,000 every 12 months. Terms apply.

Trip delay insurance

As it sounds, trip delay insurance will reimburse you for expenses incurred when your trip doesn’t go as scheduled. In the case of The Platinum Card® from American Express , coverage kicks in after you’ve been delayed by at least six hours for a covered reason.

Covered purchases may include food, toiletries, lodging, medication and other personal use items. You’ll be reimbursed for up to $500 on a covered trip and can make two claims within a 12-month period. Terms apply.

Rental car insurance

The Platinum Card® from American Express provides secondary rental car insurance . This means it’ll kick in after other claims — like those made to your personal insurance — have been paid. To activate coverage, you’ll need to decline the insurance offered by the rental car company.

AmEx will provide up to $75,000 due to damage or theft of the rental vehicle, but be aware that the policy doesn’t provide liability insurance.

It’ll also give you up to $1,000 per person (max of $2,000) for personal property lost in the incident and up to $5,000 for accidental injury. Finally, you’ll receive up to $300,000 for accidental death or dismemberment, though the rates will vary depending on the severity of your injuries.

This rental car insurance is valid worldwide with a few notable exceptions, including Australia, Italy and New Zealand. Terms apply.

» Learn more: Credit cards that provide travel insurance

Baggage coverage

Cardholders and their families are eligible for baggage insurance provided they’ve paid for the fare using The Platinum Card® from American Express . This benefit is only for lost baggage; delayed luggage is not protected.

Coverage limits vary depending on whether you’ve checked your bag or carried it on:

Checked bags: Up to $2,000 per person.

Carry-on: Up to $3,000 per person.

Note also that checked baggage is only covered when you’re actually traveling with a common carrier. Meanwhile, carry-on luggage is also covered when traveling to and from or waiting at the terminal.

There are also specific limits for high-risk items such as jewelry and electronic equipment. For these items, you’ll receive a maximum of $1,000 per person per trip. Terms apply.

» Learn more: Baggage insurance explained

Premium Global Assist

What else does The Platinum Card® from American Express travel insurance cover? Although this last benefit isn’t technically a type of travel insurance, it’s worth including as it can offer help while you travel.

AmEx’s Premium Global Assist hotline is a 24/7 service that can assist you in various ways, such as helping you get a new passport, finding translation services and even arranging for emergency medical evacuation.

Although using Premium Global Assist is free, the services that you may end up using are not necessarily covered by AmEx.

There are exceptions to this — if you need repatriation of mortal remains, emergency medical evacuation or if a child under 16 is left without care, AmEx will provide aid at no additional cost. Terms apply.

To file a claim, you’ll need to contact your benefit administrator. The phone number and timeframe will vary according to the type of insurance you’re using:

Trip cancellation, interruption or delay insurance: Within 60 days, call 844-933-0648.

Baggage insurance: Within 30 days, call 800-228-6855 or online .

Rental car insurance: Within 30 days, call 800-338-1670 or online .

» Learn more: The guide to AmEx Platinum rental car benefits

If The Platinum Card® from American Express travel insurance doesn’t seem like it’ll be enough for your trip, or if its coverage doesn’t include features that you’d like to have, consider purchasing a separate travel insurance policy before you travel.

Several companies allow you to compare various policies for any vacation and modify inclusions as you shop.

» Learn more: How much is travel insurance?

The travel insurance offered by The Platinum Card® from American Express includes some pretty generous benefits for travelers, especially since it’s complimentary (the $695 annual fee notwithstanding). Terms apply.

If you want to take advantage of this insurance, pay for your trip using your AmEx card and double-check any other stated requirements before heading out to ensure coverage.

Insurance Benefit: Trip Cancellation and Interruption Insurance

The maximum benefit amount for Trip Cancellation and Interruption Insurance is $10,000 per Covered Trip and $20,000 per Eligible Card per 12 consecutive month period.

Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply.

Please visit americanexpress.com/benefitsguide for more details.

Underwritten by New Hampshire Insurance Company, an AIG Company.

Insurance Benefit: Trip Delay Insurance

Up to $500 per Covered Trip that is delayed for more than 6 hours; and 2 claims per Eligible Card per 12 consecutive month period.

Insurance Benefit: Car Rental Loss & Damage Insurance

Car Rental Loss and Damage Insurance can provide coverage up to $75,000 for theft of or damage to most rental vehicles when you use your eligible Card to reserve and pay for the entire eligible vehicle rental and decline the collision damage waiver or similar option offered by the Commercial Car Rental Company. This product provides secondary coverage and does not include liability coverage. Not all vehicle types or rentals are covered. Geographic restrictions apply.

Underwritten by AMEX Assurance Company. Car Rental Loss or Damage Coverage is offered through American Express Travel Related Services Company, Inc.

Insurance Benefit: Baggage Insurance Plan

Baggage Insurance Plan coverage can be in effect for Covered Persons for eligible lost, damaged, or stolen Baggage during their travel on a Common Carrier Vehicle (e.g., plane, train, ship, or bus) when the Entire Fare for a ticket for the trip (one-way or round-trip) is charged to an Eligible Card. Coverage can be provided for up to $2,000 for checked Baggage and up to a combined maximum of $3,000 for checked and carry-on Baggage, in excess of coverage provided by the Common Carrier. The coverage is also subject to a $3,000 aggregate limit per Covered Trip. For New York State residents, there is a $2,000 per bag/suitcase limit for each Covered Person with a $10,000 aggregate maximum for all Covered Persons per Covered Trip.

Underwritten by AMEX Assurance Company.

Insurance Benefit: Premium Global Assist Hotline

You can rely on Global Assist Hotline 24 hours a day / 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles away from your home. Plus, the Premium Global Assist Hotline may provide emergency medical transportation assistance and related services. Third-party service costs may be your responsibility.

If approved and coordinated by Premium Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. In any other circumstance, Card Members may be responsible for the costs charged by third-party service providers.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

IHG One Rewards Premier Credit Card

Earn 5 free nights at an IHG property after $4k in spend (each night valued at up to 60k points).